How can I book train tickets? Rules for purchasing electronic tickets. Selecting seats in the carriage

We are pleased to announce that we are launching a new service in test mode - train ticket reservation.

Usually, when paying online, you have 15 minutes to decide whether to buy a train ticket. There is no way to book seats on trains in advance and then adjust your plans. This is especially inconvenient in the summer, when all tickets are sold out as soon as they go on sale 45-60 days before the train departs. In addition, dynamic pricing is now practiced: the closer to the departure date you buy a ticket, the more expensive it is. We want our clients to be able to order a ticket even when they are unable to pay for it immediately.

Reserving tickets allows you to defer payment for up to 3 days(depending on departure time). By purchasing a ticket for all trains marked with a special icon, you can take advantage of this opportunity. You will only need to decide how you plan to pay for the ticket in the future - by bank card, electronic money or cash. You can read more about available payment methods.

How to apply

1. You choose which ticket you want to buy. Train, carriage, location.
2. Enter the passenger's details (full name, date and place of birth, document number for which the ticket is issued).
3. Check the “Reserve ticket” box and select a payment method.
4. Provide information to receive your order (phone, e-mail).
5. Our operator may call you back within half an hour to confirm your reservation.

What is the price

Reservation is a paid service. An additional 200 rubles will be included in the bill. If your plans change, you don't have to buy your ticket - you won't have to pay anything.

Temporary restrictions

This is a completely new service for Russia, so for now it is working in test mode:

• Ticket reservations are possible from 10 a.m. to 7 p.m. Moscow time;
• The service is available for trains traveling only within Russia;
• When a ticket is delivered by courier, reservations are not possible.

At the end of the trial period, we will remove restrictions and you will be able to reserve tickets whenever it suits you.

Book train tickets by phone

You can buy an air ticket, as well as a train ticket, on the Internet around the clock; to do this, you just need to fill out a form in the online module, no queues at the ticket office at the station or traffic jams. Especially for passengers who prefer to entrust the issuance of travel documents to professionals, since 2014 a service such as booking train tickets by phone has become available.

This service on our website quickly became popular. You just need to dial a phone number, and our managers will answer all your questions and book seats on long-distance trains for you. Buying train tickets has become even more accessible and comfortable.

During the working day, many companies are faced with the need to urgently book train seats for their employees. The easiest way to do this is by calling, booking and having travel documents delivered to the office on the same day. The ART-Service company provides free delivery for customers in the center of Moscow (within the Moscow Ring Road), and express delivery is available for passengers from the regions.

Terms of provision of the booking service:

• No more than 4 seats in one train can be reserved in one order. If you need to order more seats, split them into several orders;
• Seats become available for booking and sale 43 days in advance for Russian Railways trains and other carriers operating domestically and with the CIS countries, the Baltic states and Abkhazia. Reservations by telephone close 4 days before departure;
• for international trains to European countries, booking opens 58 days and ends 4 days before the start;
• With the manager you also discuss such options as the class of carriage (VIP carriage, Luxury or SV, as well as the conditions for booking seats on Sapsan), the purchase of bed linen;
• Our courier will soon deliver the reserved tickets to the specified address. To receive them, you must present your passport, the details of which were specified when booking.

The procedure for your actions when booking business air tickets and train tickets by phone:

• dial the multi-line phone number listed on the website, name your route and date of travel. You can also fill out the contact form on our website, and the managers will call you back;
• you will be offered all possible travel options from the schedule along your route that are currently available for booking, from which you will choose the most suitable one;
• To make a reservation, be prepared to dictate your passport details.

What determines the price of a train ticket?

Many factors influence the formation of this price:

• intensity of passenger flows (“low” and “high” seasons of passenger flows);
• the distance to be traveled;
• car class;
• train type;
• When placing an order by phone, a carrier service fee of at least 100 rubles per seat is charged.

Contact the ART-service company, we sell train tickets at low prices and with maximum convenience for customers. Call and book train tickets by phone.

Only the passenger can return the ticket in person. In exceptional cases, a ticket can be returned by proxy. To return you must present:

• control coupon or electronic ticket/order number;
• passport (or other identification document specified on the ticket).

If you previously received a paper ticket at a ticket office or self-service terminal, you must present it instead of a control coupon.

When returning a domestic train ticket with electronic registration at the ticket office less than 1 hour before the train departs from the initial station of the train route, the refund is made in accordance with the claim procedure.

When returning unused electronic tickets within the period from 20 minutes to 3 hours after the train departs at the passenger’s departure station, subject to personal appearance at the ticket office and presentation of the identification document specified in the electronic ticket, cash payments are made to the payer’s card.

International connections

You can find out more detailed information about the marketing and tariff policy of the Directorate on the official website of JSC Russian Railways in the section “Fares on the Sapsan train”.

Attention! It is possible to issue electronic tickets for the Sapsan high-speed trains in one order using various special and publicly available tariff plans (Full, children, children without a seat, Senior, Junior, Round trip, road and electronic cards, Business travel card). In this case, only one special or general fare can be applied to one passenger. The special fare plan discount applies only to the fare, excluding the service fee.

JSC Russian Railways reserves the right to expand and change the line of special tariff plans without notifying the participants of the promotions.

You can purchase cards from the conductors-cashiers of the 6th car along the route of all high-speed Sapsan trains (or in 6 and 16 cars if the train is double) and at the railway ticket offices of the Directorate of High-Speed ​​Transport of JSC Russian Railways in and.

If the funds for the returned unused travel document are not received on the bank card within the established time frame, you should submit a written complaint to the bank whose card holder is the passenger.

When returning travel documents issued for cash, the passenger chooses a refund method - bank or postal transfer:

• when choosing a bank transfer, the passenger must indicate all the bank details required in the application form (current account, correspondent account, BIC, card number, bank name, full name of the recipient);
• when choosing a postal transfer, the passenger indicates the postal address at which he can receive the transfer (the zip code and full name of the recipient must be indicated).

The completed application form with the original unused travel document attached (if the travel document was printed on a form) and a document confirming the return of the seat (supporting document) is handed over to the ticket cashier or sent by mail to the North-West Directorate of High-Speed ​​Transport - a structural unit of the Directorate of High-Speed ​​Transport messages: 196641, St. Petersburg, Metallostroy village, railway section. "River Slavyanka-LEP", PO Box 53. When sending a claim by mail, the postal service is paid by the applicant in accordance with the tariffs of the postal organization.

If a passenger needs a travel document to report to the place of request, or the time the train stops at the passenger’s destination station does not allow filing a claim on the train, then the claim is considered after the travel document is received by the Directorate of High-Speed ​​Transport.

L (SV). 2-seater coupes. All seats are lower.

K (compartment). 4-seater coupes.

P (reserved seat). An open-type carriage with places to lie down.

RIC car 2nd class, "M 2/3"

RIC carriage 1st class, "1L 1/2", new RIC carriages with two lower seats

RIC carriage 2nd class, new RIC carriages with four seats

Second line:

• names of passenger departure and destination stations;
• for Russian carriers, the service class of the car is then indicated in the form “class obs. XX”, where XX is the service class of the car, if the car is double-decker, then after the service class the number of the floor on which the seat is located is printed, followed by “/” - the number of floors in carriage. For example, 1/2 - seat is located on the first floor of a double-decker car; when registering preferential and credit (military, according to transport requirements, Pension Fund of Russia, Social Insurance Fund, USZN) electronic travel documents, information is printed about the availability of the right to travel without cash or information about an additional payment to the existing one. passenger's right to travel without money (AVAILABILITY OF XX or SUPPLEMENT XX). On electronic travel documents issued with an upgrade to a travel category or beyond the region where the benefit is valid, the word “PREFERENTIAL” is printed in the “Type of document” column. On group electronic travel documents, in the first line after the name of the document, the letter “G” is printed and then the type of payment. Issued using bank cards, printed - "EF"; For legal entities by non-cash payment method, after the abbreviated name of the electronic travel document, “PU” is printed. The organization code (10 digits) is printed in the “Passenger information” line; via the Internet using bank cards after the abbreviated name of the electronic travel document is printed - “W” (non-cash payment), “WН” (cash payment), “WYu” (for legal entities).

Third line:

• the word “seats” and seat numbers are indicated;
• carrier "FPK", "Russian Railways", DOSS, in whose carriage the seats are issued. Characteristics of the coupe ("male", "female", "whole").

Fourth line:

• passenger information. For Russian roads, when issuing a regular electronic travel document, the number of the passenger’s identity document is printed in the line, and through the symbol “/” - the passenger’s last name, first name, patronymic; date of birth of the passenger; citizenship; passenger gender.

Fifth line:

• at the beginning of the line, the type of payment paid by the passenger in cash (payment type - N) or by bank transfer to legal entities (payment type - C), or by bank cards (payment type - B) is printed. For the amount of each type of calculation, all VAT rates that apply to the cost components of this amount and the VAT amount for each rate are indicated. In the types of cars “reserved seat”, “compartment”, “SV”, information about service services is indicated in the form: “WITH CUV LINEN”, where X is the number of meal sets provided to the passenger along the route of his trip, B is the possibility of choosing a meal option for the passenger;
• when reissuing travel and electronic documents, the word “REOF” is printed next in the line; number of the document being reissued - 2 letters, the sign "*" or 2 letters and 6 numbers.

Sixth line:

• Departure information is printed in local time. Additionally, the difference between local and Moscow time is displayed (if available);
• departure date;
• day of the week.

Seventh line:

• information about the date and time of the passenger’s arrival at the destination station in local time;
• arrival train number, if different from the departure train number;
• travel time.

Eighth line:

Service information:

• series and number of the electronic travel document form (2 letters and 6 numbers);
• security code (3 characters);
• document code, serial number in the order (2 characters);
• sales request number (7 digits);
• date of document execution (6 digits);
• time of document execution (4 digits);
• then, without spaces, the following are printed: code of the CC that issued the ticket (1 letter), code of the CC that issued the seat (1 letter), number of the point of sale (3 digits), road code (1 letter), number of the ticket office issuing an electronic travel document (2 letters) , "/", abbreviated company name.

I forgot my things on the train. What to do?

To search for things forgotten on the train, the passenger must fill out an electronic application. You must indicate your name, ticket number, phone number, email and the last four digits of the document number for which the ticket was issued. You will also need to write down a description of the forgotten items and indicate the intended location in the carriage where they were left.

After processing the application, the passenger will be asked to identify their belongings using photographs. The passenger will be informed about the results of the search for lost items.

Searching for items is possible within 30 days from the start of the trip. The service is available to passengers of long-distance trains.

Passengers" by entering the route and date you are interested in in the search form.

Information about the arrival time of a specific train can be found in the “Actual train movement” tab.

Often tourists do not have the opportunity to come to the ticket office and buy a ticket in the usual way. Also, not everyone has access to the Internet. Therefore, booking tickets by phone is in great demand. In addition, if you wish, you can order a courier service, and then the treasured piece of paper will be delivered directly to your home or office.

To purchase a ticket by phone you will need:

Documentation

1. Telephone
2. Passport
3. Children's birth certificate (if you need to buy a ticket for a child)
4. Cash

Necessary steps to book train tickets by phone

1. Call your nearest train agency. You can find addresses and telephone numbers on the Internet or in the telephone directory.
2. A free operator will contact you. He needs to tell him where you are the point of departure and the point of arrival of the train, time, number of passengers and personal requirements for the type of carriage.
3. In a short time, after analyzing the data received, you will be offered the best options. Once you choose the most suitable one, you will need to dictate the passenger data.
4. After this, you will need to agree with the agent where you can buy the ticket. Some ticket offices offer courier services for an additional fee, but in this case the trans agency must be located in your city. If this option is not suitable, then you can find out the nearest addresses of the cash desks where you can make a purchase.
5. If you book a ticket by phone, you will need to pay an additional service fee.