If the airline has lost your luggage. If your luggage is lost at the airport, what to do: reviews. How much compensation can you expect?

1. You arrived at the airport at the last minute.Employees no longer have time to load luggage onto the plane, and it may be sent on the next flight.

2. The airline suddenly changed the flight.The essence is the same - the employees did not have enough time to check luggage for the new flight.

3. Are you flying with transfers?, and even different airlines, or there is no direct transfer at the airport between flights of the same airline. In such cases, you need to collect your luggage between flights and check it in again. To avoid this, buy one ticket per route - then your luggage will be transferred automatically.

4. There are too many tags on the suitcase.This is the most common reason for lost luggage, by the way. It's cool that you fly so much. But if you leave all the luggage stickers on your suitcase, then one day it may be sent along the old route. Many staff at the baggage check-in desk reprimand passengers whose suitcases are decorated with old stickers.

5. The front desk employee made a mistake: poorly applied or not applied the tag at all. Airport and airline workers may make a mistake and incorrectly indicate your name or destination. It is impossible to insure against this. of all lost suitcases in 2017 were due to missing tags.

What to do if your luggage is lost

Step 1: Go to the Lost & Found counter at the airport

Typically the stand is located next to the delivery belt. If there is no counter, then you need to look for an airline representative.

Step 2. Fill out an application requesting to return your luggage

If you are abroad, you will have to write in English. You will be given a form or asked to fill out a free form application. You will receive a PIR (Property Irregularity Report) act. Don't lose it - you may need it for compensation.

Don’t worry if you don’t speak English: the form can be filled out by an airport employee.

How to fill out a baggage search application

At the Lost & Found counter you will be given a completed form. Enter your details and describe your suitcase in as much detail as possible. What to write:

• Full name of the passenger;
• contact details - telephone, email, address (the one where you need to bring your luggage);
• flight number and your route;
• data from the luggage tag;
• color, size, shape of the suitcase;
• in the additional line - noticeable distinctive features of the suitcase;
• the description of the items is not just “3 T-shirts and 4 skirts”, but several unique items that will help distinguish it from the rest.

The application must be completed in two copies. At the end, you will be given an application identification number, which you can use to track the fate of your suitcase on the airline’s website or through a global search WorldTracer.

Step 3. Wait for a response

Typically, the receiving party (airport) takes two to five days to search for a suitcase. After this, the airline takes over. She sends a request to the baggage destination, and the search is carried out at all airports. Wait for the call. If they find a suitcase similar to yours, they will let you know.

To speed up the airline's actions, you can use several communication channels at once. Write about your problem by email, call the lost baggage hotline, tag the airline in a post on Facebook and contact us personally. The likelihood that the staff will not wait, but will immediately begin searching for your cargo, will increase.

Step 4. Take your things

Only , all others return to their owners. You will have to wait 21 days - during this time the luggage is considered delayed, but not lost. When the suitcase is found, they will call you. It is the airline's responsibility to deliver the luggage to the owner. So wait for the employee, show him your passport and take your things.

If you do receive your suitcase, but it is damaged, you have the right to compensation for repairing the bag or purchasing a new one. Send the airline a request, receipts and your bank card number - the carrier is obliged to reimburse the costs.

How to get money for small expenses if you are left without things abroad

What if you arrived on vacation, but your suitcase is not there yet? Good news: you won't be left without a toothbrush and a clean T-shirt. You have the right to compensate for the costs of essentials.

The airline is responsible for lost luggage. She also sets the rules - what to compensate and in what volume. Therefore, check this question with an airline representative (for example, on the websites of Air France, Turkish Airlines, FlyDubai, etc.)

Depending on the rules of a particular airline, you may require:

• a set of toiletries;
• reimbursement of costs for underwear, swimsuit (if you arrived on vacation at sea);
• funds for medicines;
• warm clothes, raincoats;
• payment for transfer from the airport (to the hotel, another station).

Most often, airlines reimburse costs in exchange for checks ranging from 70-100 € within 21 days after baggage delivery. At the airport you can also be given a set of toiletries, linen, and a clean T-shirt. The longer you wait for luggage, the wider the list of necessary things and the higher the compensation.

How to find missing suitcases

When an ownerless suitcase is found on the baggage belt, it is taken to the airport warehouse. There, luggage detectives get down to business. If there is a tag on the suitcase, then detectives find the owner's contact information and inform him about the find. If there is no tag, then detectives create an electronic statement about the find and post it on the website of the international search service World Tracer . If after 10 days the owner does not show up, the suitcase is opened and the statement is supplemented with a description of the items.

The suitcase has been waiting for its owner in the warehouse for three months. If the owner does not appear after this, the luggage is sold at auction.

Sometimes the suitcase is found after you have been paid compensation. In this case, there is no need to return it to the airline - consider it compensation for moral damages.

How to apply for compensation if your luggage was not found

1. Make a claim about payment of compensation and submit it to the air carrier in writing.

You are required to draw up a document in free form. You will need two copies in English. Some companies have an online form on their website for filling out a claim. For example, in Air France and UIA.

If you have receipts for items left in your suitcase (new or purchased specifically for the trip), attach them to your claim. Always indicate the maximum amount of compensation in the document - companies usually pay less.

You can submit a document in case of loss of luggage on domestic flights within 6 months after the end of the delivery period (Art. 126 of the Air Code of the Russian Federation ). For international flights - within 18 months after arrival (Art. 127 Air Code of the Russian Federation ).

2. Attach documents: luggage receipt, airline tickets, baggage search report (PIR), receipts for items from the suitcase, bank details, copy of the passport.

3. Submit your complaint to the airline office in person, by registered mail or send a scanned copy by email. If you go to the office, pick up your copy with the signature of the AK representative.

The claim must be reviewed within 30 days. If the airline refuses to accept it, go to court. This can be done at your place of residence in a court of general jurisdiction. Draw up a statement of claim, attach all the documents you have: PIR act, travel tickets, a copy of the claim, receipts for the things in the suitcase. You can demand full compensation for lost luggage under the convention, moral damages and legal costs.

How much compensation can you expect?

The amount of compensation depends on the country in which the airline is registered.

All countries are guided by the rules of one of two conventions - the Warsaw (1929) or Montreal (1999) conventions, which regulate issues of lost luggage. The second convention provides for higher payments. In 2017, Russia joined the Montreal Convention.

It is very difficult to get more than the established amount for luggage. Even if there are receipts for more expensive items in the suitcase. Expensive luggage must be checked in separately, then a special tag is affixed to it.

1. Always peel off old tags so that airport staff do not look for up-to-date information.

2. If you are flying with connections, remind the check-in desk about this. Check to what point your luggage is checked in. Sometimes you have to pick up your suitcase and check it back in the middle of the route. Do not forget about it.

3. Check in for your flight on time and check in your luggage.

4. Attach a tag with your contacts to your suitcase. Indicate your name, phone number, hotel address, email.

5. Decorate your suitcase with a bright element - it will become an identification mark if you suddenly have to fill out documents to search your luggage.

6. If you are carrying expensive items, use insurance or register your suitcase as valuable cargo. For this you will have to pay extra at airline rates, but your luggage will be monitored more diligently.

Just in case, take everything you need in your hand luggage: phone charger, money, documents, medicines. This will help if your luggage is delayed or lost. And try to keep receipts for items purchased for the trip (suitcase, expensive shoes and clothes, equipment) - with their help you can prove the value of the lost cargo and receive maximum compensation.

Checklist: what to do if your luggage is lost

1. Go to the Lost&Found counter and fill out an application there. Receive a PIR report. Expect someone to call you within 21 days.

2. Left without a suitcase in a foreign city - demand compensation for priority expenses. Keep receipts for purchases and provide them to the airline office. You can be reimbursed from 70 to 100 euros.

3. Apply for compensation for lost luggage if your items are not found within three weeks. Fill out the form at the airline office, attach receipts and PIR. Please indicate the maximum possible amount of compensation.

4. Go to court if the airline refuses to accept the application. You can demand compensation for the cost of luggage, legal costs and moral damages.

5. When damaged luggage is returned to you, you have the right to reimburse the costs of repairs or the purchase of a new suitcase. The airline received checks and a free form application.

Don't you notice your original suitcase at the baggage claim? Don't panic. You have everything if you fill out a loss report and provide all the necessary information to airline representatives. Read below about how to do this correctly.

So, your luggage is not on the belt. The Lost&Found desk can help you. The employees behind the counter are required to advise passengers in case of damage or loss of bags and suitcases. If you do not see such a counter, you should find a representative of your airline or a service agent on duty who works in the baggage claim area full time.

Basically, the reason for lost luggage is simple: the tag that was attached to it during check-in has come off. If this happened during transportation, then most likely your luggage was left at the departure airport. In this case, it is easy to find it. It is worse if there is a failure in the computer registration or loading systems. In this case, your luggage may be incorrectly checked in and sent very far away. But at airports where baggage systems are not automated (especially in Asia and the Middle East), your baggage may end up in another country due to a simple loader error.

It is important to understand that the airline that last operated your flight is responsible for your baggage if you are flying in transit. According to statistics, airlines lose passengers' luggage every 90 seconds. As a rule, this happens on connecting flights. In order to return your luggage, you must submit a written claim. You will need the baggage tag tear-off slip that is affixed to your boarding pass and your passport.

The report must describe in detail the special features of the suitcase: what color, size, shape it is, what material it is made of, whether it has additional parts, wheels, handles, tags, stickers, stripes... It is also better to indicate the manufacturer, if you remember . In general, it is always better to play it safe and attach a name tag to your bag in advance, this will greatly simplify the search process.

The loss report is drawn up in two copies so that one of them remains with you. In the act, write down the application number, your coordinates and passport details. Write down the phone number of the baggage tracing service or airline representative. The procedure is completed and you no longer have to sit on pins and needles at the airport - it’s better to go home or to a hotel.

Please note that the airline is not obliged to provide essential items to passengers whose luggage is lost. But some large foreign (!) carriers meet their customers halfway and sometimes give out a set consisting of a toothbrush, toothpaste, soap, deodorant, razor and shaving foam, and a T-shirt.

You can track the status of your luggage using the Internet. True, not all Russian air carriers have this service (only if your airline is in the World Tracer system, find out right away. Transaero and S7, for example, are here). On the carrier’s website, you enter the identification number assigned to you when filing a loss report and your last name.

Thus, Domodedovo Airport has been connected to it since 2001. By the way, this hub processes about 14 million pieces of luggage per year, and the rate of baggage loss here is the lowest in the world: 0.6-1.2 per 1000 pieces of luggage in winter and summer, respectively.

The found luggage will be brought to your home (you will indicate the address in the report). Delivery within the city of flight and its suburbs is free. If you need to carry it further, the luggage will remain at the airport (or airline office) until your arrival, but only for a year. Before returning the “prodigal luggage,” you must be called and notified of the courier’s arrival.

The luggage must be found within 24 hours. But sometimes things happen differently. If the suitcase has not been returned within 5 days, you should contact the air carrier and make a list of the things that are inside the luggage (the list will be included in the additional search parameters). In this case, your luggage will almost certainly be found (at least that’s what the airlines assure).

The maximum period for searching a suitcase is 21 days. If time has passed, and “Herman is still not there” - write - “disappeared”... Either the luggage was stolen, or lost forever. The airline is obliged to pay you for the damage. According to the Warsaw Convention on Air Transport and Article 119 of the Russian Air Code, the airline pays compensation for lost luggage at the rate of 600 rubles per kilogram. Even if there were very expensive things in your suitcase. Weight calculation is made by weight. If it suddenly turns out that the bag was not weighed, then its weight is estimated at 35 kilograms. In principle, if you still have receipts for the items packed in your suitcase, you can demand additional compensation, but even in this case, if you are lucky, you will only be reimbursed 50% of the cost of the goods.

You can reduce the risk of lost luggage. Firstly, before the flight, do not forget to remove all excess stickers from your suitcase left over from previous flights (tags can simply be mixed up at airports).

If you are a transit passenger, and luggage is most often lost on connecting flights, check that the tag indicates the final destination where your luggage will be handed over to you. Purchase tickets so that there is at least an hour and a half of time between two connecting flights. Otherwise, the luggage simply may not have time to be reloaded from one plane to another.

You can also insure your suitcase. However, the insurance service does not apply to flights within Russia. Leading domestic insurance companies Ingosstrakh, Renaissance and Uralsib do not insure against lost luggage on domestic airlines. Treat yourself to the hope that, according to statistics, Russian air carriers lose luggage less often than international ones. We simply have fewer “baggage-hazardous” connecting flights in our country.

If you have lost your hand luggage, please contact the flight attendants. Perhaps the bag was left in the cabin of the plane. If you have already passed the control zone and there is no way back, go to the same Lost&Found counter. Everything is arranged according to the scheme already described. Departure staff will be contacted by airport staff. Regardless of weight, carry-on luggage is always valued at $400 - the amount the airline must pay. In case of loss of documents, jewelry and equipment, nothing will be reimbursed to you. But you can demand compensation for moral damage through the court. Of course, you need to soberly assess the situation and understand under what circumstances your bag was lost: it was stolen or you yourself forgot it somewhere.

You waited until your luggage was finally unloaded at your destination airport, but you still didn’t find your luggage on the conveyor belt - sad, but don’t be upset. You need to look through all the transport belts located at the airport and make sure that your items, due to a loader error or a computer glitch during loading, did not end up in the baggage of another flight or on the oversized baggage belt.

You can wait a little longer - sometimes it happens that tired passengers mistakenly take someone else’s suitcase and, after a few minutes, run to return it back with an apology. If this does not happen, then it is necessary, without leaving the airport (arrival area), to immediately contact the special search service, which is located on the territory of the airport and operates around the clock, without days off or breaks.

If you lost luggage at the airport then you can contact the information desk, ask a representative of the transporting airline, or independently find a service office or counter with the inscription “Lost and Found” or “Lost and Found” or “Lost baggage”. This is the service that will search for your lost luggage. You need to submit an application addressed to the management of the air carrier company (in business language this means filing a claim) and fill out a baggage search report, present your passport and baggage receipt (Baggage Tag). In the document you must indicate the flight number, the airline ticket reservation code, and attach your boarding pass.

The baggage receipt indicating the checked baggage upon check-in for the plane must be kept and protected. This is the only proof that you have luggage when you board the plane. The application must describe the lost luggage in the most detailed way (a list of contents inside is added after five days if the luggage was not found)

Advice for the future - for especially valuable luggage, install a microchip or GPS navigator before departure. Sometimes it happens, though rarely, that your luggage is simply forgotten to be loaded at the airport of departure or transit.

Antalya Lost and Found Bureau

Lost Luggage Tracing Bureau in Nizhny Novgorod

Baggage tracing office at the airport in Hawaii (Lost and Found)

Particular attention should be paid to special features: shape, overall dimensions, weight, color, the presence of stickers, colored belts, handles, the number of wheels, snakes, trademarks, name tags, and the like. You can attach a photo of your luggage before departure. This is necessary to identify the owner of the luggage in the event that the luggage tag with your number comes off or is lost during loading, transit transshipment from flight to flight, or simply during transportation of luggage.

In the act, you must indicate your contacts for reporting information; the exact address to which the found luggage will be delivered; and phone number if you have any questions. You need to write down for yourself: – telephone number of the airline representative; agent of the Lost Baggage Tracing Service who accepted the application and take a copy of the Lost Baggage Report.

Now you can forget that you lost your luggage at the airport and can go about your business while waiting for the results of the luggage search. Searching for luggage during the first five days is carried out by special services at the arrival airport. Almost all international airlines are united and connected to the Word Tracer system. This is an international baggage tracking system. The data from the act is entered into the system and the search begins. You can monitor the progress of the search via the Internet using your unique registration number, and also eliminate errors when describing your luggage or your data. For this you will need the number recorded when drawing up the act.

As soon as the baggage is found, the search service employees clarify how quickly the baggage can be delivered, and inform the passenger who submitted the request that the baggage has been found, on what flight, when and where it will be delivered. This usually takes several days and everything goes well.

The airline delivers the found luggage to the address specified in the application. Many airlines provide essential items or small monetary compensation when luggage is lost. You will need to keep receipts from the money spent for reporting when you receive your luggage. As moral compensation for the inconvenience, they may be provided with a discount coupon for frequent flyers when purchasing their next airline ticket.

If after five days there is no result, then the luggage will be searched for by representatives of the airline that lost the luggage, and the passenger has the right to contact the culprit for a certain amount to purchase clothes.

To claim your baggage, you will need to present your passport, baggage receipt (tear-off coupon of the baggage tag with a UPC bar code) and a report drawn up at the airport on the day of arrival.

If the luggage is not found quickly, the passenger has the right to submit a written complaint to the claims department within three weeks. Lost and found luggage, paid according to the tariff, is returned at no additional charge. If within twenty-one days the baggage is not found and returned to the passenger, then the baggage is assigned the status of stolen or irretrievably lost.

Material damage is compensated at the rate of 20 dollars per kilogram of weight of lost luggage. If you are not satisfied with the compensation, you can file a lawsuit to review the amount received.

For reference: 90% of passengers who lose luggage at the airport find it within the first two days.

Airlines lost 22 million pieces of their customers' luggage last year, according to Sita (a multinational airline industry media organisation). That is, losing luggage at the airport is, although not a frequent occurrence, quite common.

So, standing at the baggage conveyor and waiting for the continuous flow of bags on the conveyor to slow down to a minimum and stop, you do not find your suitcases, do not panic.

Airlines usually have many ways to track lost luggage, and the vast majority are eventually found.

If your suitcases are on the next flight, you can receive them within a few hours.

If they were sent to another airport, this may take several days. In this case, fill in Lost baggage receipt and leave the employee your hotel or home address, as well as a telephone number where you can be contacted.

Typically, the search for luggage lasts 21 days, but can last up to 45 days to clarify more detailed circumstances.

Lost baggage delivery

Airlines usually deliver your luggage to you when it is located. But in some cases You must return to the airport to pick it up. Additionally, many airlines will refund any unforeseen expenses caused by lost or delayed luggage (keep your receipts!).

But be careful - the airline will try to reduce any compensation for lost luggage.

Before leaving the airport, ask how you can control the status of your luggage. Some airlines have an online system, while others will provide you with a phone number that you can call and receive information on.

If the airline has lost your bags, fill out a written form. claim for lost luggage. This can be done at the airport or sent by mail.

You may have to provide checks to prove the value of your items that were in your suitcase. If you have them, include copies of the receipts in the documentation that will be sent to the airline.

Keep in mind that you will Only the residual value of your items will be refunded.- since the airline will not give you as much as 10,000 rubles for a suit that you bought two years ago.

Typical baggage incidents that happen while traveling

Stolen Bags

After arrival, go to the luggage compartment as soon as possible to collect your belongings in order to minimize the potential risk of your bag being stolen. Many airlines scan bags as they are unloaded at baggage claim and keep records, especially at larger airports.

If your luggage goes missing after being unloaded into the baggage claim area, your claims will no longer be against the airline, but against the police.

As soon as you take the suitcases from the conveyor, immediately check them for presence of damage or other signs of abuse. Before leaving the airport, report any damage to your luggage; The airline's customer service team may wish to inspect the bag. Keep in mind that most airlines will not cover minor damage and you will have to pay for it.

Most likely, you will be asked to provide a receipt for the repair service performed or will be offered to use the services of specialized services at the airport itself. Please check with the baggage handler for details to ensure that you do not end up in a situation where repair costs are not covered.

How to prevent luggage loss

And finally, if it does happen that your luggage is lost, do not panic, go to the department Lost luggage search(abroad it sounds Lost and Founded) and fill out the claim form. Then wait for your luggage to be found. If your luggage is not found within 45 days, demand compensation from the airline for lost luggage.

Unless the value of the suitcase's contents can be proven by receipts, photographs, or a customs declaration filled out upon departure, airlines often charge an average price per kilogram of lost cargo, for example, $20 per kg.

1.1. This document defines the policy of Limited Liability Company "" (hereinafter referred to as the Company) regarding the processing of personal data.

1.2 This Policy has been developed in accordance with the current legislation of the Russian Federation on personal data.

1.3 This Policy applies to all processes of collection, recording, systematization, accumulation, storage, clarification, extraction, use, transfer (distribution, provision, access), depersonalization, blocking, deletion, destruction of personal data carried out using automation tools and without the use of such means.

1.4. The policy is strictly followed by the Company's employees.

1. Definitions

Personal Information- any information relating to a directly or indirectly identified or identifiable individual (subject of personal data);

operator- state body, municipal body, legal entity or individual, independently or jointly with other persons organizing and (or) carrying out the processing of personal data, as well as determining the purposes of processing personal data, the composition of personal data to be processed, actions (operations) performed with personal data;

processing of personal data- any action (operation) or set of actions (operations) performed using automation tools or without the use of such means with personal data, including collection, recording, systematization, accumulation, storage, clarification (updating, changing), extraction, use, transfer (distribution, provision, access), depersonalization, blocking, deletion, destruction of personal data;

automated processing of personal data- processing of personal data using computer technology;

dissemination of personal data- actions aimed at disclosing personal data to an indefinite number of persons;

provision of personal data- actions aimed at disclosing personal data to a certain person or a certain circle of persons;

blocking of personal data- temporary cessation of processing of personal data (except for cases where processing is necessary to clarify personal data);

destruction of personal data- actions as a result of which it becomes impossible to restore the content of personal data in the personal data information system and (or) as a result of which material media of personal data are destroyed;

depersonalization of personal data- actions as a result of which it becomes impossible to determine the ownership of personal data to a specific subject of personal data without the use of additional information;

personal data information system- a set of personal data contained in databases and information technologies and technical means that ensure their processing.

1. Principles and conditions for processing personal data

3.1. The processing of personal data is carried out on the basis of the following principles:

1) The processing of personal data is carried out on a legal and fair basis;

2) The processing of personal data is limited to the achievement of specific, predetermined and legitimate purposes. Processing of personal data that is incompatible with the purposes of collecting personal data is not permitted;

3) It is not allowed to combine databases containing personal data, the processing of which is carried out for purposes incompatible with each other;

4) Only those personal data that meet the purposes of their processing are subject to processing;

6) When processing personal data, the accuracy of personal data, their sufficiency, and, if necessary, relevance in relation to the stated purposes of their processing are ensured.

7) The storage of personal data is carried out in a form that makes it possible to identify the subject of personal data no longer than required by the purposes of processing personal data, unless the period for storing personal data is established by federal law, an agreement to which the subject of personal data is a party, beneficiary or guarantor. The processed personal data is subject to destruction or depersonalization upon achievement of the processing goals or in the event of loss of the need to achieve these goals, unless otherwise provided by federal law.

8) The Company in its activities proceeds from the fact that the subject of personal data provides accurate and reliable information during interaction with the Company and notifies Company representatives about changes in his personal data.

3.2. The company processes personal data only in the following cases:

• processing of personal data is carried out with the consent of the subject of personal data to the processing of his personal data;
• the processing of personal data is carried out in connection with the participation of a person in constitutional, civil, administrative, criminal proceedings, proceedings in arbitration courts;
• processing of personal data is necessary for the execution of a judicial act, an act of another body or official that is subject to execution in accordance with the legislation of the Russian Federation on enforcement proceedings (hereinafter referred to as the execution of a judicial act);
• processing of personal data is necessary for the execution of an agreement to which the subject of personal data is a party or beneficiary or guarantor, as well as for concluding an agreement on the initiative of the subject of personal data or an agreement under which the subject of personal data will be a beneficiary or guarantor;
• the processing of personal data is necessary to protect the life, health or other vital interests of the subject of personal data, if obtaining the consent of the subject of personal data is impossible;

3.4. The company has the right to entrust the processing of personal data of citizens to third parties on the basis of an agreement concluded with these persons.
Persons processing personal data on behalf of Start Legal Company LLC undertake to comply with the principles and rules for the processing and protection of personal data provided for by Federal Law No. 152-FZ “On Personal Data”. For each person, a list of actions (operations) with personal data is determined that will be performed by the legal entity processing personal data, the purposes of processing, the obligation of such a person to maintain confidentiality and ensure the security of personal data during their processing is established, and requirements for the protection of processed personal data are specified. data.

3.5. If the Company entrusts the processing of personal data to another person, the Company is responsible to the subject of personal data for the actions of the said person. The person processing personal data on behalf of the Company is responsible to the Company.

3.6. The Company does not make decisions based solely on automated processing of personal data that give rise to legal consequences in relation to the subject of personal data or otherwise affect his rights and legitimate interests.

3.7. The company destroys or depersonalizes personal data upon achieving the purposes of processing or in the event of the loss of the need to achieve the purpose of processing.

1. Subjects of personal data

4.1. The company processes personal data of the following persons:

• employees of the Company, as well as entities with whom civil contracts have been concluded;
• candidates to fill vacant positions in the Company;
• clients of LLC Legal Company "Start";
• users of the website of LLC Legal Company "Start";

4.2. In some cases, the Company may also process personal data of representatives of the above-mentioned personal data subjects authorized on the basis of a power of attorney.

1. Rights of personal data subjects

5.1. The subject of personal data whose data is processed by the Company has the right to:

5.1.1. Receive from the Company within the time limits provided for by law the following information:

• confirmation of the fact of processing of personal data by LLC Legal Company “Start”;
• on the legal grounds and purposes of processing personal data;
• about the methods used by the Company for processing personal data;
• about the name and location of the Company;
• about persons who have access to personal data or to whom personal data may be disclosed on the basis of an agreement with LLC Legal Company "Start" or on the basis of federal law;
• a list of processed personal data relating to the citizen from whom the request was received and the source of its receipt, unless a different procedure for providing such data is provided for by federal law;
• about the terms of processing of personal data, including the periods of their storage;
• on the procedure for a citizen to exercise the rights provided for by the Federal Law “On Personal Data” No. 152-FZ;
• name and address of the person processing personal data on behalf of the Company;
• other information provided for by the Federal Law “On Personal Data” No. 152-FZ or other federal laws.

5.1.2. Request clarification of your personal data, their blocking or destruction if the personal data is incomplete, outdated, inaccurate, illegally obtained or is not necessary for the stated purpose of processing.

5.1.3. Withdraw your consent to the processing of personal data.

5.1.4. Demand the elimination of unlawful actions of the Company in relation to his personal data.

5.1.5. Appeal the actions or inaction of the Company to the Federal Service for Supervision of Communications, Information Technology and Mass Communications or in court if a citizen believes that LLC Legal Company “Start” is processing his personal data in violation of the requirements of Federal Law No. 152- Federal Law “On Personal Data” or otherwise violates his rights and freedoms.

5.1.6. To protect your rights and legitimate interests, including compensation for losses and/or compensation for moral damage in court.

1. Responsibilities of the Company

6.1. In accordance with the requirements of Federal Law No. 152-FZ “On Personal Data”, the Company is obliged to:

• Provide the subject of personal data, upon his request, with information regarding the processing of his personal data, or, on legal grounds, provide a reasoned refusal containing a reference to the provisions of the Federal Law.
• At the request of the personal data subject, clarify the processed personal data, block or delete if the personal data is incomplete, outdated, inaccurate, illegally obtained or is not necessary for the stated purpose of processing.
• Keep a log of requests from personal data subjects, which should record requests from personal data subjects to receive personal data, as well as facts about the provision of personal data in response to these requests.
• Notify the subject of personal data about the processing of personal data if the personal data was not received from the subject of personal data.

The following cases are exceptions:

The subject of personal data is notified of the processing of his personal data by the relevant operator;

Personal data was obtained by the Company on the basis of federal law or in connection with the execution of an agreement to which the subject is a party or beneficiary or guarantor.

Personal data was obtained from a publicly available source;

Providing the subject of personal data with the information contained in the Notice of processing of personal data violates the rights and legitimate interests of third parties.

6.2. If the purpose of processing personal data is achieved, the Company is obliged to immediately stop processing personal data and destroy the relevant personal data within a period not exceeding thirty days from the date of achieving the purpose of processing personal data, unless otherwise provided by the agreement to which the subject is a party, beneficiary or guarantor personal data, another agreement between the Company and the subject of personal data, or if the Company does not have the right to process personal data without the consent of the subject of personal data on the grounds provided for by No. 152-FZ “On Personal Data” or other federal laws.

6.3. If the subject of personal data withdraws consent to the processing of his personal data, the Company is obliged to stop processing personal data and destroy personal data within a period not exceeding thirty days from the date of receipt of the said withdrawal, unless otherwise provided by an agreement between the Company and the subject of personal data. The Company is obliged to notify the subject of personal data about the destruction of personal data.

6.4. If a subject receives a request to stop processing personal data in order to promote goods, works, and services on the market, the Company is obliged to immediately stop processing personal data.

6.5. The company is obliged to process personal data only with the written consent of the subject of personal data, in cases provided for by Federal Law.

6.7. The company is obliged to explain to the subject of personal data the legal consequences of refusal to provide his personal data if the provision of personal data is mandatory in accordance with Federal Law.

6.8. Notify the subject of personal data or his representative about all changes concerning the corresponding subject of personal data.

1. Information about the measures taken to protect personal data

7.1. When processing personal data, the Company takes the necessary legal, organizational and technical measures to protect personal data from unauthorized or accidental access, destruction, modification, blocking, copying, provision, distribution of personal data, as well as from other unlawful actions in relation to personal data.

7.2. Ensuring the security of personal data is achieved, in particular:

• identifying threats to the security of personal data during their processing in personal data information systems;
• application of organizational and technical measures to ensure the security of personal data during their processing in personal data information systems necessary to fulfill the requirements for the protection of personal data, the implementation of which ensures the levels of personal data security established by the Government of the Russian Federation;
• the use of information security means that have passed the compliance assessment procedure in accordance with the established procedure;
• assessing the effectiveness of measures taken to ensure the security of personal data before putting into operation the personal data information system;
• taking into account computer storage media of personal data;
• detecting facts of unauthorized access to personal data and taking measures;
• restoration of personal data modified or destroyed due to unauthorized access to it;
• establishing rules for access to personal data processed in the personal data information system, as well as ensuring registration and accounting of all actions performed with personal data in the personal data information system;
• control over the measures taken to ensure the security of personal data and the level of security of personal data information systems.
• assessment of the harm that may be caused to subjects of personal data in the event of a violation of the legislation of the Russian Federation in the field of personal data, the relationship between this harm and the measures taken aimed at ensuring compliance with the legislation of the Russian Federation in the field of personal data.