Pass the train ticket after the departure of the train. How much money is lost when returning train tickets. As for long-distance international destinations

Simple banality - missed the train. My own plans changed drastically. Or for reasons of illness, aggravation of the political situation or natural disasters in the region, etc.

Is the paid money gone and should we forget about it? It's not all tragic.

How, in what cases and in what amounts it is possible to return your hard-earned money for an interrupted or not started railway voyage - read in this article. It will be about private trips, not related to business.

What are we paying for?

The existing regulatory framework governing the activities of railway carriers includes federal laws, regulatory legal acts of the Government of the Russian Federation, orders and orders of the Ministry of Railways, Russian Railways, tariff services, and others.

According to the Civil Code of the Russian Federation, by purchasing and paying for a document directly at the Russian Railways cash desks, we conclude a deal or a contract of carriage, which is certified by a boarding document.

Like any other contract, the ticket must be checked for errors. The cashier is not guaranteed against making an oversight when filling out, which the passenger may have to suffer from.

A it can only be returned if the difference in the data of the passport and travel card will be no more than one letter in the passenger's surname and one digit in the number. Trust but check.

The fare paid includes:

cost for the entire railway infrastructure (ticket);
the cost of a reserved seat (from 30% to 80% of the total amount) for the availability of space;
fees and taxes when purchased through third parties;
fee for pre-sale, reservation (for groups over 10 people - organized groups of passengers (OGP).

We return money

We return abroad

With a passport and a travel card form, we apply to the railway ticket office of a foreign state. And with the document issued there, we issue a refund at the box office of Russian Railways (on the territory of Russia).

The document is valid for six months.

We consider approximately

I must say that the amount of money returned will be accurate only relatively. We can only speak for sure about the money that Russian Railways is guaranteed to take for itself and which are set out in regulatory acts accessible to the consumer.

There will be (through numerous firms and firms "grazing" around the Russian railway monopolist) various commissions, compensations, etc., etc. They have been discussed above.

We add and take away

For example, let's take the return of the fare Moscow-Kurgan, bought at the box office of Russian Railways. The train leaves at 18.48 from Moscow. The price is 6076 rubles and 70 kopecks.

It is written on the form: the ticket price is 3676.4 rubles, the cost of the reserved seat is 2400.3 rubles.

Return within 8 hours: add up the cost (ticket - 3676.4 rubles and the cost of a reserved seat - 2400.3 rubles), subtract the commission fee for delivery (178.3 rubles). We get at the box office - 5898.4 rubles.

We return within 8 to 2 hours: add up (the cost of the ticket and half the cost of the reserved seat), subtract the change fee. We get at the box office - 4698.25 rubles.

Return in less than 2 hours: Subtract the change fee from the ticket price. We get at the box office - 3498.1 rubles.

When purchasing through intermediary sites, for example, Poezd.ru, in addition to the costs, you need to add their “cheat”: a service fee (115-330 rubles) and for a return (68-175 rubles).

How much is lost? Both fees are price dependent. Plus - commissions of payment systems (if any).

For example, we go to Chisinau. We purchase travel in a sleeping car for 15953 rubles. Let's see what the price is. The ticket itself is 5264.49 rubles, the reserved seat is 10688.51 (67%).

We consider how much it costs to submit documents and what we will get. We get the following amounts:

over 24 hours: we deduct the change fee - 178.3 rubles. We get at the box office - 15774.7;
from 24 to 6 hours: plus 5264.49 and half of 10688.51 and minus 178.3 rubles. We get at the box office - 10430.45;
from 6 to 1 hour: 5264.49 minus 178.3. We get - 5086.19;
less than 1 hour before departure and passed electronic registration - we receive nothing.

We add to the losses similar commissions and compensations from intermediary companies.

Summarize

The purchase of a travel document must be taken with all seriousness and responsibility. In case of haste and ill-conceived actions, the result may be their surrender.

And entail in connection with this, in addition to the unnecessary waste of time and nerves, also money. Which, as usual, never happens much.

To summarize: think, think and think again. And there will always be someone who wants to count your money.

More and more people refuse to buy tickets at the box office of stations in favor of issuing via the Internet. The Russian Railways electronic ticket is completely similar to the one purchased at the box office, but it can be issued without leaving home. So it has a number of advantages over paper and only one drawback - sometimes it needs to be printed.

At the same time, many people have a question - is it possible to return an electronic ticket in the same way as a paper one? Under what conditions will it be held? And can I get the full amount back? Our article will answer these questions.

Cancellation conditions

The return of Russian Railways electronic tickets has certain conditions, in case of violation of which you may be refused a refund. And the first is the availability of electronic ticket registration. If the ticket does not have an electronic check-in, then there is no time frame for a refund - you can return it at any time before the train leaves the station where the passenger is supposed to board. If the ticket has an electronic registration, then it must be returned at least one hour before the departure of the train from the starting station of its route.

The second rule concerns trips to foreign countries. Tickets without electronic registration must be returned at least 6 hours before the specified time(be careful and check which time zone this time is tied to). If the ticket already has an electronic registration, then it can be returned at least 6 hours from the date of dispatch from his starting station (don't forget to check the time zones as well).

The third condition for canceling a trip is that you will not be able to get all the money spent on the ticket - part of the money will be withheld from you, we will describe the size of the retention below.

How to return online

The easiest way to return a ticket purchased online is to use the official Russian Railways website. On this site, everyone can register and gain access to a personal account, the entrance to which is located in the upper right part of the page.

When you go to your personal account, you will need to do the following:

Information

Please note that it is not always possible to return a ticket through the site. And the main condition of the ban is the absence of electronic registration. As a rule, registration takes place immediately - just enter your passport data and confirm them. If there is no possibility to go through electronic registration, then you will have to return it at the ticket office of the station.

How much money will be lost

As mentioned above, when issuing an electronic ticket from Russian Railways via the Internet, a certain amount is withheld. At the same time, the size of the deduction depends on which route was chosen - internal in Russia and neighboring countries or international for far abroad.

You should start with a ticket for a train that does not leave the territory of the Russian Federation or the next one to neighboring countries. When it is returned, a fee of 185 rubles is necessarily withheld. Further The amount of deduction depends on the term:

If you cancel the trip more than 8 hours before the departure of the train from the starting station, then the full cost will be returned;
If you return less than 8 hours before the departure of the train, then you will be refunded the full cost of the trip and only half the cost of the seat;
If you return the ticket less than 2 hours before the train departure, you will only be refunded the cost of the seat.

Now let's look at the deductions associated with the delivery of a ticket for a train going to non-CIS countries. When returning, there is also a mandatory fee of 10 euros, and the further amount of compensation depends on the time of return:

If you cancel the trip earlier than 6 hours before the departure of the train from the station where you were supposed to board, then you will be refunded the full cost of the ticket;
If you issue a refund later than 6 hours before the departure of the train from your station, then You will be refunded only the cost of the seat.

Warning

Pay special attention to the fact that additional deductions may be applied to refunds, provided that you were informed about them at the time of ticket purchase. At the same time, the law establishes a period for transferring money back to the buyer - from one to four weeks. The money will be transferred to the account from which the purchase was made.

It happens that you have to cancel the planned trips, returning already issued travel tickets.

JSC Russian Railways is understandable, and the return of electronic ones takes place according to the scheme established by Russian Railways.

Dear readers! Our articles talk about typical ways to resolve legal issues, but each case is unique.

If you want to know how to solve exactly your problem - contact the online consultant form on the right or call free consultation:

Russian Railways joins the world standards for the provision of services for passengers. A few years ago it was introduced e-ticketing system - online by bank transfer. It allows you to take the desired shelf - "stake out" it. In the cash window or a special terminal, the printed coupon is exchanged for a travel document.

When buying an electronic railway ticket, the fee is charged immediately by electronic payment.

If the trip is cancelled, it becomes necessary return the money spent. How do I return a ticket purchased online?

Rules of Russian Railways for the return of electronic tickets

The return is regulated by the rules of the carrier - Russian Railways. An e-ticket can only be canceled until the boarding coupon is issued. Travel document for travel in Russia and CIS countries can be rented at any time before the departure of the railway train.

On international trains

If e-registration failed, you can return an unused electronic ticket for an international train (far abroad) at least 6 hours before departure from the passenger boarding station(departure time is indicated in the e-ticket coupon).

Electronic registration has been completed, then it is possible to travel by train to far abroad countries no later than 1 hour before the departure of the train from the station of the beginning of the route And no later than 6 hours before departure from the passenger boarding station (according to the time in the control coupon).

Returns can be made in the normal way:

If registration failed;
If registration completed, and the train started moving without a passenger;
If registration took place before the departure of the train(more than an hour).

Claim return

Claim refund applies to the following cases:

by bank transfer;
before the departure of the train (less than an hour);
being late(more than 12 hours);
late (more than 5 days) for a serious reason with her evidence.

The passenger is entitled to file a claim for a refund within six months from the date of the incident (the date of departure of the railway train).

The decision is made a month. Upon its fact, a corresponding notification is sent to the citizen.

Is it possible to cancel a purchase on the Russian Railways website?

On the carrier's website e-ticket refund allowed for which a paper landing coupon was not issued.

Change travel document

The algorithm of actions is simple:

go to your personal account on the site;
find the desired coupon in the list (“my orders”);
in the menu ("more") change the status of the ticket ("refund").

Please note that if you refuse, part of the money is lost, it depends on how many hours are left before the departure of the train.

Important! It is impossible to change an electronic ticket for another - you will have to cancel the purchase, and then purchase a new travel card.

Step-by-step instruction

The surrender procedure is simple for any network user:

Go to the Russian Railways portal in your personal account.
Click on "my orders" or on the specified surname.
Find the required e-ticket in the list. Click "request ticket status", an inscription about electronic registration and a button with a proposal to issue a refund will instantly appear.
Click "issue a refund", an additional window will pop up with information about the amount of the refund.
Read the terms and conditions carefully and click "yes" if there are no objections.
A corresponding inscription about the issue of a refund will appear in the coupon status. This completes the site process.
Click on "Refund Coupon" if you want to print it. It must be kept until you receive the amount due.
Click on "exit" in the upper right corner.

How to return money?

After the return of the electronic coupon, the user has a question about the method of refund.

Do not worry, they will return the same non-cash way. Payment is made by credit card, the amount due is transferred to it. For this no need to re-enter your bank details, the system does this automatically.

Late for the train contact the cashier. To return the money to the passenger at the box office, a confirmation of the return of the seat is issued and relevant statement.

Transfer of funds to the card

Funds will be credited immediately after the e-ticket is assigned the status of "issued a refund".

Important! Even if you return the ticket issued online through the cashier, the amount is still transferred by bank transfer to the card.

Detailed information is available on the Russian Railways website. If you have any questions, please contact the "United Information and Service Center".

How much money is withheld when returning an e-ticket?

The amount directly depends on the time of refusal of the issued electronic coupon:

ticket price– 2 hours before departure;
100% ticket price and 50% seat price in reserved seat– 2 – 8 hours before departure;
full price of any ticket– 8 hours before departure.

RZD does not refund the entire amount spent. You will have to pay a refund fee - 185 rubles 40 kopecks (for one seat). Its size is established by the Federal Tariff Service of the Russian Federation.

When traveling internationally

For electronic tickets for international trains the amount of funds credited to a bank card depends on the timing of the return:

6 hours before train departure return the fare (ticket price + reserved seat cost);
less than 6 hours before train departure there is no refund of the fare.

When returning an electronic coupon for an “international” railway train, the fee is 10 euros (for each seat). Calculated at the exchange rate of the Central Bank of the Russian Federation on the day of the issued return.

When traveling around the CIS countries and neighboring countries

For trains from neighboring countries and CIS countries, their own scheme for calculating the amount of refund is applied:

ticket price (except for a reserved seat) - less than 6 hours before departure;
ticket price and 50% in the reserved seat - less than 24 hours before departure;
the price of any ticket is more than 24 hours before departure.

Return periods

Money for the returned electronic ticket is credited within the specified period - from 7 to 30 days from the date of registration.

If there was a delay in the money transfer, contact the bank branch by filing a claim.

The procedure for returning an electronic railway ticket is convenient and beneficial compared to canceling an air ticket. The details of the procedure can be found on the Internet resource.

How to buy a train ticket online? We recommend watching the video:

If for some reason the planned railway trip has to be cancelled, the passenger has the right to return the ticket purchased in advance and to compensate the funds spent in full or in part.

The refund of Russian Railways tickets is carried out according to certain rules, and the final one depends on the method of their purchase and on the time remaining before the departure of the train. In order to receive the fullest possible reimbursement of expenses for the purchase of a ticket, certain rules must be observed.

You can return Russian Railways tickets in the way in which they were purchased

The easiest way is to return a travel document purchased using an electronic service. According to the order of the Ministry of Transport No. 473, the passenger has the right to return the ticket in the same way it was purchased.

To do this, you can go to your personal account on the site where the ticket was purchased, after which you need to issue a refusal. At the same time, money for an electronic ticket is sent to a bank card or to an electronic wallet of a failed passenger.

Another way to get to the order page is to follow the link that will be in the email received when purchasing the ticket. As soon as you cancel the purchase, an email confirming the refusal will be sent to your email inbox, in addition, an SMS message about the refund will be sent to your phone. Thus, you can refuse one or several travel cards.

You can cancel your e-ticket directly at the ticket office at the railway station. In this case, if the travel document was paid for by card, the money will be returned back to the bank card, and if the passenger paid at the terminal, he will be able to receive the amount paid in cash. To process a return, you will need to present either another proof of identification, as well as name a 14-digit purchase code.

However, you can cancel the purchase of a ticket no later than one hour before the departure of the train, that is, before the registration of the electronic ticket. If the train is already on the way, the passenger has the right to contact the ticket office at the station and refuse the ticket in a claim procedure. If more than 12 hours have passed since the train left the passenger's boarding station, it will not be possible to return the money for the ticket.

In all these cases, service fees and various commissions will not be returned, so the passenger will in any case receive less money than was paid.

About the advantages and disadvantages of an electronic train ticket - in the video:

How to return a ticket on the form?

When returning a ticket, all money is not returned

If the ticket was issued on a blank ticket, the passenger can use the refund box office or contact the long-distance ticket office at the station. To do this, you will need to present the document on which the travel document was received. In this case, the refund of the amount paid is carried out according to the following rules:

If the travel document was handed over to the ticket office no later than 8 hours before the departure of the train from the first station, then the passenger will be compensated for both the cost of the ticket and the cost of the reserved seat in the amount of 100%. The price of a reserved seat is indicated on the ticket - this is the amount for a seat in a railway carriage.
If the ticket is canceled no later than 2 hours before the departure of the train, the fare will be fully compensated, but only half of the cost of the reserved seat will be paid.
If the ticket is returned later than 2 hours from the date of dispatch, then the passenger is compensated only for the fare, but not for the cost of the reserved seat.

Such rules apply only to trains traveling through the territory of Russia. If a ticket was purchased for a trip to the CIS countries, as well as to the Baltic countries or Abkhazia, then the return periods will be slightly different. It will be possible to fully compensate for the fare only one day before the departure of the train (at least 24 hours). 6 hours before departure, you can get the full price of the ticket and half the price of the reserved seat.

If you apply for a refund within the first 3 hours after the departure of the train, you can compensate for the fare, the price of the reserved seat is not refundable. At a later date, it is possible to compensate for the fare exclusively in a claim procedure, the passenger must confirm the existence of good reasons.

If the train was to be sent to non-CIS countries, then you can compensate for the full fare 6 hours before the train's departure. Later, the money will not be returned at all, in addition, the return of the amount spent on the purchase is possible only on the territory of the Russian Federation.

Commission fees and other additional payments

Money for a refund is credited to the account from 7 to 30 days

The rules of the "Russian Railways" indicate that for any return from a failed passenger, the so-called reclamation fee will be deducted, its value is 185 rubles. It is deducted when returning tickets at the box office at the station, so the passenger is given a smaller amount in his hands or transferred to the card than was spent on the purchase.

If the ticket was purchased through one of the electronic services via the Internet, they have the right not to return the so-called service or commission fees. Such as advance booking, SMS support, email notification, etc. require compensation, so the service reserves the right not to compensate the cost of additional services.

The amount may be different, it depends on the policy of the site, but in any case, the passenger must be notified of the amount of the service fee and any fees charged. There is another important rule: if the client paid for the ticket with a card, the money cannot be handed out upon return. This is a precautionary measure used to protect against .

The term for returning money to the card can be 7-30 days from the date of notification of the service about the cancellation of the order.

If the client paid not through a card, but through electronic payment services such as Yandex.Money, then the minimum period for a refund is 10 days. According to the rules of services, it can reach 60 calendar days.

Thus, it is possible to return the money spent on Russian Railways tickets, however, the passenger will have to wait a considerable time before he can return the funds spent. The sooner he decides to cancel the trip, the greater the chance to return almost the full cost of the ticket and avoid additional costs.

Opinion of a legal expert:

This procedure has always existed. Basically, it hasn't changed in years. There has always been a rule that the later the decision to cancel the trip is made, the greater the financial losses. Only the methods of mutual settlements have changed.

It is important when planning a trip, performing various actions in this direction, to save all documents, Internet links, SMS messages, etc. It can be useful. If suddenly there is a situation that the train left without you, in the literal sense, you should not postpone attempts to return money for an unused ticket. Action is required immediately.