Electronic plane ticket by ticket number. How to check an Aeroflot e-ticket. Call a travel agency or airline

Booking air tickets online is a popular and convenient service that allows people to buy plane tickets to any corner of the planet without leaving home.

This saves time: you don’t need to stand near the ticket office and choose the appropriate flight and class. With the emergence of such an innovation, many related questions arose, for example, how to check an electronic plane ticket by its number, last name, etc. An inexperienced person may make a mistake when entering passport data or email information. Therefore, it is important to know how to check your airline ticket reservation, the correctness of the information, and how the received itinerary receipt can help in this case.

What may be needed for verification

After purchasing an airline ticket online, people often receive an electronic copy or itinerary receipt in return. They indicate the passenger’s personal data, a special booking code, a detailed route and information about the planned flight (flight, date of departure and arrival, airline, class, etc.).

What documents and data may be needed when checking your airline ticket reservation:

Special reservation code specified in the itinerary receipt;
The surname of the person in whose name the purchased ticket is issued, written in Latin as in the international passport;
The email address through which the purchase was made.

If you have not received a copy of the itinerary receipt, you can find it through your personal account on the website where the order was booked. To access the data, you can also use the link from the email you received and enter the specified access code.

Note! If you have already purchased an electronic ticket and you have received a receipt with flight booking information, then first of all you need to check whether the passenger’s last name, flight number and reservation code are indicated there.

What data should be entered in the E-Ticket

Booking a plane ticket online always requires documentary confirmation. Such a document is an electronic air ticket - E-Ticket, which indicates an online purchase. In fact, this is an ordinary check, which contains detailed information about the airline’s client and the details of the concluded transaction.

All information is stored in the airline’s electronic database, and the buyer receives a document proving the fact of reservation and payment. Such receipts indicate the following information:

Full name of the flying passenger or surname in English;
Sometimes passport details;
Date, time, country, for example, Russia, city and airport name, flight number and code;
Information about the status of payment for the service provided;
Serial number of the route sheet;
Code code for the reserved seat (if the seat was selected at the stage of purchasing the ticket).

To check in for a flight, a passenger just needs to show the airport employee his ticket and his passport. After the online verification procedure, the client can safely board the aircraft when boarding is announced.

The client will learn more detailed information about the upcoming flight from a letter sent to the email address specified by him. It is there that you will be able to find a detailed description of all air terminals, the date and time of departure and arrival, personal information, code for data verification, etc.

It is important to know! When booking an air ticket online, the client must ensure that the electronic document received is legal. A special six-digit code will help with this, allowing you to make sure your seat is reserved before the date of your flight arrives.

How to check your reservation

When purchasing air tickets through an online resource or in a communication salon, each client pays for it via an electronic invoice. As confirmation of the transaction, he receives a receipt with all the necessary information, the same as that indicated on a paper ticket purchased through the airline's ticket office. Unfortunately, such a document is not accompanied by official seals or signs, so there is a high probability that you could actually end up with a fake, make a ridiculous mistake when entering data, and lose your own money and time.

Checking your airline ticket reservations is done in several ways:

Online check through a special Internet resource;
Quick offline check using the airline's phone number.

In order to make sure that the airline ticket was booked successfully, you need to arm yourself with an itinerary sheet, which contains a special 6-digit code, ticket number, and the client’s last name.

Online verification options

There are only two possible ways to check your ticket reservation online: through the online booking system and yourself on the airline company’s website. To confirm the availability of a reservation yourself through the airline’s website, for example, s7.ru, just fill out all the fields of a special form (receipt number, last name in English letters) and click the “Check” button.

The second method is not much different from the previous one, the only difference is the transition to the web resource of the reservation system through which the air ticket was ordered and with which the selected company cooperates. There are 4 large systems in Russia, this group includes:

Amadeus – check can be done on the official website checkmytrip.com. Such large airlines as S7 Airlines, Ural Airlines cooperate with this system;
Siren – you can purchase an air ticket and check your reservation on the website myairlines.ru. If the purchase of a ticket from Aeroflot or S7 Airlines was made through Sirena, then verifying the authenticity of the electronic receipt will not take much time;
Galileo – to check your reservation you need to follow the link viewtrip.com. Here you can easily check flight reservations for airlines such as Pobeda, Ural Airlines, etc.;
Saber – to check you need to follow the link.

Note! Often information about which online booking system was used is indicated on the itinerary. If you are unable to determine through which resource the reservation was made, it is best to use the airline operator's hint or check each system, which will not take much time.

How to check a reservation using the reservation number

The easiest way to find out if a flight ticket is booked is to check using the reservation number.

The six-digit code can consist of Latin letters and numbers in different orders, for example, RWUGEE or 4RPL8C. The first code is intended to determine the reservation on the official website of Aeroflot airline aeroflot.ru. The second code is used to view flight details through the online booking system.

It is necessary to enter the passenger's last name in English in the same form as indicated on the electronic receipt of the route, for example, TUTUROV;
After this, fill out the field where you must indicate the reservation or ticket number, consisting of 6 characters;
Sometimes you may need to enter the email address associated with your order.

If all the data is written correctly, and the air ticket was actually booked and paid for, then you can check the electronic plane ticket using the reservation number and view information about the flight after clicking the “View” button. Thanks to this, the passenger will be able to once again clarify which flight was chosen, which Russian or international air carrier provides the flight service, when the departure date and arrival time are set.

If you want to check an airline ticket using the ticket number, it is unlikely that such an undertaking will be crowned with success, because not all sales partners are able to provide such a service. Most likely, you will need to enter additional information, such as your last name or reservation code. But on the airline’s official website, it is quite possible to check an air ticket using its number (indicating additional information, for example, the passenger’s last name)

Important! If you ordered an air ticket via the Internet, then during the online check, be sure to pay attention to the “Status” column; it is usually located at the bottom or side of the receipt. It should indicate that payment or flight booking has been confirmed.

Checking a ticket by last name

After purchasing an air ticket online, many people are interested in the question of how to find out information about the reservation and check an electronic plane ticket by last name. In fact, it is almost impossible to get acquainted with the data using only the last name. When calling the airline operator, you will need to provide additional information: ticket number, order number or reservation code.

Checking a plane ticket by last name and clarifying the correctness of the information through the online service also takes place by entering additional data. Thanks to this, the passenger will be able to verify whether the payment and reservation of the electronic ticket has been completed, when the flight will take place and how long it will take, etc.

If an error is found in the ticket

Such an unfortunate incident can happen even to the most attentive passenger. When checking the itinerary receipt, it may turn out that there was an error in writing passport data, last name or first name. Then a completely logical question arises: what to do in this situation:

If you are unable to check your plane ticket by last name, first of all, you need to call the airline’s hotline and clarify whether errors are possible when writing personal data;
After this, you will need to make amendments, pay a fine for rewriting the ticket, or the company will completely forgive the mistakes made without any corrections.

If a client makes a mistake in writing his passport number or date of birth, the airline may make concessions. To fix the problem, we simply find the typo and fix it.

Good to know! It happens that an airline or communication salon employee makes a mistake by swapping the passenger’s first and last names. In this case, if you know about the existing problem, when you arrive at the airport, you must definitely warn the employee about this nuance so that there are no problems during landing.

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More and more people are buying air tickets online via the Internet. It’s convenient, often cheaper than at offline ticket offices or airline offices, because... Fewer sales fees apply. More and more foreign and Russian aggregator sites are appearing on the aviation services market, offering searches for the cheapest tickets for a huge number of air agencies and airlines. In this regard, the buyer of an air ticket has a question: how to check an electronic air ticket booked and purchased through the website or at the office of a travel agency? We present to our readers a short overview of such services.

You can check your reservation details online on the website of these services by entering your Last Name and reservation number obtained from the agent or airline. Do not forget to clarify which reservation system was used to create your reservation, if possible.

Using online services for checking e-ticket bookings, you can view, print or send detailed information about your chosen flight, without once again seeking advice from the agency or airline, and the service is available 24 hours a day.

You can check the details of your air ticket booking first on the airline’s website, because... All self-respecting airlines allow you to check reservation details for your own flights through the airline’s official website. In order to check an air ticket, you need to enter the ticket number, first and last name, or frequent flyer card number, or reservation number in a special form. This is written in detail on the airline’s website. Take, for example, the website of the Lufthansa airline and look at the picture below, where you can find out the details of your reservation.

Booking management form on the Lufthansa airline website

In addition to the airline website, some global reservation systems provide services for checking air ticket reservations. Global booking systems sell mainly classic scheduled air carriers, so you most likely won’t find low-cost low-cost airlines there. The main way to check a budget airline's reservation is on the low-cost airline's own website.

In Russia and Europe, there are currently 4 main reservation systems in use that offer online services for checking airline ticket reservations. Let's talk about them in more detail.

Amadeus– Global distribution system (GDS) for booking flights, hotels, cars, rail, ferries, cruises. One of the most popular systems for booking and processing international air flights. It is used as a base by such foreign airlines as, KLM Royal Dutch Airlines, Lufthansa and others. In Russia, this system is used as the main one.

Websites of online services for checking airline ticket reservations AMADEUS:

Modern technologies make it possible to purchase food, clothing and equipment from home. Buying or booking an air ticket has also become possible thanks to the development of special services. Any major airline (Aeroflot, S7, Red Wings, Belavia) makes it possible to purchase tickets for air routes to various destinations through online ticket offices.

In this case, the plane ticket will not have the usual appearance - it is a confirmation issued by the company in electronic form, certifying the fact of concluding an agreement for the provision of services between the parties (the passenger and the airline of his choice).

Booking allows you to save time, since you do not need to go to the airport to buy a ticket or check in luggage. In order to board the flight, you do not need to print out the document. At the time of inspection and pre-flight control, the passenger only needs to present his passport.

Since a person does not have a paper version in his hands, and the money for the ticket has been written off, in some cases anxiety begins. To eliminate all possible errors, you need to know how to reliably check an air ticket using the ticket number and make sure that the reservation is valid without errors.

What is an e-ticket

An electronic ticket or eticket is a record that is stored on the airline's server (not website). On the monitor it will look like a regular landing document. The entry contains personal information:

passport data;
client's initials;
ticket and flight number;
seat (number, location in the cabin);
amount of luggage (can be indicated by the number of bags/suitcases or in kg);
full cost (in rubles);
carrier reservation code (pnr);
airports at the place of departure and arrival;
flight time interval.

The date of departure and the airline that provided the service are also indicated. The safety of the booked ticket is 99.9% guaranteed, since the possibility of failure exists, but its probability tends to zero. To ensure data security in the event of a server outage, all information is duplicated and stored in an archive, so recovery takes little time.

Interesting! A document such as a birth certificate will not be required to issue a ticket - the exception is the flight of a minor passenger.

You can purchase a ticket and make payment online in a few seconds. After completing the main procedure, the passenger will receive a letter to the specified email address, which will contain confirmation - an itinerary receipt. It can be printed. It is recommended to do this so as not to forget basic information about the upcoming flight.

The procedure for checking the authenticity of an airline ticket

The authenticity of the document is confirmed at the time of booking. A special code is issued, which is a cipher made up of 6 characters (combinations of letters and numbers). You can book through the website at any time (24/7).

In rare cases, it happens that a letter with an itinerary receipt does not arrive. The passenger can view it by opening his personal account on the website where the reservation was made. It is recommended that you print this document, as it may be required for verification during passport or other security control.

Fraud Protection

Reservation systems have special degrees of protection, so it is impossible to obtain information by indicating only the passenger's last name. Also, in this case, information will be denied both when calling the hotline and when visiting the site. It is necessary to carefully check the electronic plane ticket to eliminate any possibility of error.

Electronic ticket verification options

initials in decoding: last name and first name of the passenger departing on the flight(they are entered in full spelling);
code confirming the fact of the reservation made(cipher that should be generated automatically);
flight number(usually consists of 4 digits).

The electronic ticket also contains information about confirmation of payment or the fact of booking. There are several ways to check the status of your reservation.

On the airline website online

To carry out the procedure, you need to fill out a special form containing the following information:

number of the purchased/booked ticket;
reservation code sent by the flight company (6-digit code);
last name and first name of the passenger departing on the flight (indicated exactly as it was written on the ticket).

After this, you need to click on the “Check” button.

Call a travel agency or airline

If you do not have access to the site, you need to call the operator of the selected air carrier. You will need to provide the numeric number of the plane ticket (the company operating the flight is also determined by it) and the reservation code (PNRM.).

Using booking services

All systems (“Siren”, “Amadeus”, “Sabre”, “Galileo”, “MyAirlines”, “www.sindbad.ru” and others) allow a passenger who knows the code set of numbers to find the information he is interested in on the portal . It is important to consider that if there is no information in one of the systems, before calling operators, you need to go to the websites of other companies. For ease of use and saving time, large services have created not only websites, but also mobile applications.

Check procedure by ticket number and last name

You can check your reservation by filling out the form and entering your personal information (exactly as on the ticket). By clicking on the “view” button and confirming the accuracy of the information, a person will be able to track the fate of his ticket. Information about the payment made and the status of the reservation will be displayed in the corresponding column of the application or website. Please note that you will not be able to check your airline ticket reservation using your reservation number without specifying your last name.

Checking the relevance of the flight

Before your flight, you should periodically check the latest information on the carrier company’s website. If the flight is confirmed (this is displayed in the status column), there is nothing to worry about. If there are several hours left before the flight and the box is empty, you need to call the airline and clarify the information.

Common problems

Despite the fact that ordering a ticket online is very convenient, it, unfortunately, does not exclude the possibility of problems.

No reservation available

In this case, the step-by-step instructions will be as follows:

Call the company (visit a travel agency).
If the reservation was made through the service, then contact the customer assistance department (the likely outcome is that the payment was not received, there was a failure on the server, specialists will look in the databases and in the archive).
Check your ticket details with your airline operator.

It must be remembered that in 99% of cases the decision will be positive for the traveler. If the problem is that there are problems on the site, then the travel document will be restored using archived information. The carrier's representative will search for a reservation based on databases, but if it cannot be found, he will offer the optimal timing for rescheduling the flight to another time.

In the event that the flight is impossible due to the fault of the carrier, the company will offer to return part of the money spent on the ticket (up to 100% of the cost), even if the flight was charter or regular. If there is no reservation on the list, a check will be made and then another boarding pass will be offered or the opportunity to re-purchase. A visa or other documents are not required for this. If you ask the cashier about this question, he will offer replacement options for convenient dates.

Passenger data error

Immediately after you have received the electronic ticket document (receipt), you need to check whether the following are written correctly:

surname;
Date of Birth;
number of ticket;
passport information.

If already at this stage the user discovers an error, you need to act like this:

Call the company with which the flight was planned (the telephone number is always listed on the official website, there may also be a single hotline).
Report an error on the resource where the reservation was made.

If erroneous information was revealed directly by the user, and not by company employees, you need to notify specialists about it as quickly as possible. Then on the first day there will be no fine from the airline, and the information will be changed to the current one.

We remind you that during the booking and purchasing process you should have received by e-mail:

1. "Reservation Confirmation"

2. "Booking information"

3. "Itinerary/Electronic ticket receipt."

When the operation is completed, but some of the documents are not in your mailbox, it is worth rechecking the status of the ticket.

Check your air ticket through the airline

If you purchased on the official website of the airline, then call their representative (by reference phone). You will be asked to provide your e-ticket number or airline reservation number (both are listed in the itinerary/receipt sent to you by e-mail), after which you will be given comprehensive information about the flight.
If you bought through an agency and it turns out that you are not on the list of passengers for the desired flight, then there are two options:

the agency received the money, “booked” the place, but has not yet paid for it;
or you have become a victim of fraud.

Try contacting a representative of the agency where you bought the ticket (do not confuse it with a search engine service!) and find out when the operation will be completed and the money will be received by the air carrier. After the specified period has passed, call the airline again to confirm.

On the Internet

To book any air tickets on airline websites or service websites, one of 3 global booking systems (GDS) is used:

Go to the website of the GDS you used to purchase the ticket. There, fill out the form fields with your personal data: last name, GDS reservation number. If a ticket was purchased in your name, an itinerary receipt will open on the screen containing all the information: flight arrival/departure time, your personal data, reservation system data, payment status. If the ticket is confirmed, it will say “Confirmed”. You can be sure that everything is fine with the ticket.

Please note: to check, you need to dial the GDS number indicated on the itinerary/receipt. Not the airline reservation number and not the ticket number! Otherwise, your receipt will not be found in the system.

How to find out which GDS an airline works with

If you do not know through which GDS the reservation was made, or cannot find this information in the itinerary receipt, then look on the Internet to see what system the air carrier whose services you will be using works with.

Check on the airline website

Some carriers have a ticket verification system on their official websites. However, there is a situation when the airline officially works with one of the systems, and you bought the ticket through an agency that booked it in another system. In this case, the itinerary receipt will not be displayed on the airline’s official website or the ticket status may be incorrect. Then you should ask for all the information about the ticket, flight and fare from the agency through which you booked.

How to check in different cases

1. The ticket is not in your name

If you bought a ticket not in your name (for example, for your mother, friend), you need to check it by entering the details of the passenger for whom the ticket was issued.

2. No documents were received by mail

If you bought a ticket, for example, on the airline’s website, but you did not receive any confirmation at all and you do not know the reservation number, then contact the airline, providing the passenger’s last name, departure date and flight number (it should have been visible during the booking process ) and check if you (your mother, friend, etc.) are on the passenger list.

3. How to check if the travel agency has not yet issued tickets in hand

If you booked your tickets through a travel agency, but its representative has not yet given you any supporting documents, then call the airline's contact number, provide your last name and flight number. Let the airport employee check if you are on the list. However, sometimes tour operators provide carriers with passenger lists only 2 days before departure.

4. The travel agency sold tickets with the same numbers, but different surnames

If you purchased several tickets from a travel agency and they have the same numbers, but different last names, then you need to call the airport, provide the ticket number and find out who exactly it belongs to. There you can also clarify the relationship between the ticket number and the passenger’s last name.

5. How to check an air ticket if the ticket was purchased at the ticket office

If you bought the ticket at the box office, it does not look like an electronic one, and you do not know the reservation number, then in this case you should also contact the airport for detailed information.

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Buying an air ticket on the Internet or, for example, in a communication store, you pay it through an electronic invoice and receive in response a normal type of text (information that is usually indicated on the coupon) without any special stamps or signs.

Of course, there is a risk of falling for a fake or mistake and lose your money and time.

It is precisely in order to avoid these problems that verification services were created.

Having received the itinerary receipt, the first thing you need to do is check whether the passenger’s last name, flight number and reservation are included in the text.

Each electronic receipt has its own characteristics, but these three points must unconditionally be present there.

Let's figure out how to check plane tickets purchased online? Is it possible and how to check a reservation by last name?

How can I check a plane ticket?

Now you can verify the authenticity of the purchased document two main ways: via the Internet and offline.

Using the Internet You can not only communicate with your friends and relatives, watch movies and make purchases, but also check the authenticity of the purchased travel document.

For this, the reservation number, full name and other data are used. But more on that later.

If you don't have internet access or you don’t understand how to check your reservation on the website, you can use the standard method: call the official representatives of the selected airline and check with them for information.

To do this, you need to arm yourself with an itinerary receipt, which indicates the reservation number, air ticket number and passenger's last name. Using this data, airline representatives will be able to tell you all the information about the upcoming flight.

By reservation number

If you are purchasing an airplane travel document for the first time and don't know what a reservation number is, don't be upset - it's easy to figure it out.

On the itinerary receipt, look for a code consisting of 6 characters: letters and numbers. For example, 456DCE, but this order of letters and numbers is not required, they can alternate.

There are 4 global reservation systems that are distributed throughout the world:

Name Amadeus(www.checkmytrip.com);
Galileo(email www.viewtrip.com);
Sirena-travel- Sirena-travel(email address www.myairlines.ru);
Saber - Saber(email address).

Immediately ask the operator which of these systems is used to purchase a travel document, so that you can then go to the corresponding website and check by digital code (Aeroflot and other air carriers), and also find out whether the reservation is confirmed.

To do this, we enter personal data into a special form, most often the last name (it is important to enter it in the form in which it is indicated on the receipt issued at the place where you purchased it), as well as the reservation number.

If all the data was entered correctly and the document in your name was actually purchased, then by clicking on the “view flight information” button(minor alternatives are possible), receive confirmation that you will be able to board the plane without any problems on the specified date.

Study the departure time, arrival time, airline name, as well as pay attention to the very bottom line of the screen. There should be an inscription “status: confirmed”.

By last name

Unfortunately, It is almost impossible to check data only by the passenger's last name.

Both on booking sites and when calling the airline, a person will always be asked for additional information, most often the order number or reservation code.

Is it possible to check a plane reservation by last name? If you purchased a ticket using the OneTwoTrip service, you can check it using a special service: by entering the electronic coupon number and last name in a special field, you can find out information about the flight: date, time, place, number of passengers.

What to do if an error creeps in?

No one is immune from annoying misunderstandings: If, after checking the receipt, you find an error in the spelling of your first or last name, there is no need to panic.

According to official documents, the information on the travel pass must exactly match that in the passport.

But some airlines have an unspoken rule according to which making no more than 3 errors in the data is not critical.

This information needs to be clarified- be sure to call the place where you made the purchase and find out what the typo will cost.

Three options are possible:

The airline will allow amendments to be made free of charge.
The airline rewrites the ticket, but charges a fine for it. In this case, the passenger will be refunded the cost (minus a fine, of course) and given the opportunity to purchase a new pass.
The airline turns a blind eye to typos.

There is no clearly regulated deadline for returning funds for a damaged document. Speed depends on airline and payment method. Most often, the period varies within two months.

There are cases when inattentive agents swap the passenger's last and first names. It's not critical. To avoid confusion, you need to immediately warn about a misunderstanding during registration.

In the passport number

If an error was made in the passport data, then the incident will end very quickly - call the airline and ask to make changes.

The same should be done in the case if you notice a mistake in your date of birth. In such cases, the airline always meets passengers and makes corrections.

No reservation

If, using the above methods, could not find confirmation that your plane pass was actually booked, be sure to call the airline or travel agency through which the document was purchased and clarify the information.

As you can see, there is nothing complicated in the verification process. The main thing is to find the most convenient way for yourself, and each time you will succeed faster and faster.