How much interest is charged for the return of railway tickets. How to return Russian railway tickets purchased at the box office. Refund of tickets for domestic trains on the territory of the Russian Federation and international trains with the CIS countries, Latvia, Lithuania, Estonia and

The system of electronic tickets in Russia has been operating for more than one year, and today their sale online and by bank transfer through the website http://pass.rzd.ru is a very popular service. Everyone who has access to the Internet can, at any time convenient for him, without leaving the four walls, book the desired place for the selected date. To return the document back to the system if circumstances make the trip impossible is also realistic.

Since when redeeming an electronic ticket, the money requested for it is paid instantly, it is impossible to return an unused desired document in one click by simply clicking cancel. For such an operation, there are regulated rules of the Russian Railways. They say that the passenger can cancel his order.

Before returning an e-ticket, be careful if the reason is the wrong design or you are just a different place. As the norms of Russian Railways fix, the ticket you handed over is instantly displayed in the general database and everyone can immediately buy it. While you are re-issuing, it may happen that you will not be able to go at the right time.

If you intend to simply get your money back, then we will consider how this is done and what you need to know. It is not difficult to foresee the outcome of the situation in advance.

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How to return electronic tickets for the Russian Railways train

Information and the current rules are constantly changing, but in some ways they have not changed over the years. To refuse an electronic ticket of Russian Railways, you will have to follow clear rules. Refusal is recorded both through the cashier and online. What is required is a personal passport and the fourteen digits of your coupon.

The Russian Railways ticket will be canceled in accordance with the general procedure, even in the event that the ticket is written off after the end of boarding. You can cancel your coupon within the first 3 hours.

Using the provided electronic registration service, it is realistic to complete the registration if the shipment takes place within an hour.

International trains include special points on return, depending on the direction chosen by the train. Return available tickets to the named CIS countries when the registration stages have actually been passed at most one hour before departure and always from the starting point. Having passed the registration stages for leaving for the same Europe, the return of the coupon is real 6 hours before departure and no less, but also that when there is an hour before departure from the starting point. If there is not enough time, please contact us with a claim.

Cancellation of a purchase on the Russian Railways website

If you intend to return RZD an online ticket purchased for more than one person, all passengers for whom you are acting are automatically recognized as notified of the cancellation of the trip. Therefore, such a complaint as “cancelled without our knowledge” will not give any result. It is acceptable to return your Russian Railways e-ticket separately or cancel the entire order, but there are exceptions. For example:

• Coupe in "Sapsan", 1P class coupe, you can cancel your trip only if you cancel railway tickets for the entire number of seats purchased;
• If you buy online 2 luxury seats with business service, non-CIS countries, it is allowed to cancel only both at once.

When, after electronic registration, you intend to issue a cancellation of the Russian Railways seat, on Sapsan under the round-trip program, a guaranteed money back is real if the following conditions are met:

• When canceling trips in both directions, you must successively first return the reservation “back”, and then the direction “there”, but not vice versa;
• Railway management allows you to cancel a ticket purchased by Russian Railways, regardless of the destination;
• It will not work to return an electronic Russian Railways ticket at the “there” rate, leaving the return one.

Before canceling a trip and asking for money back, keep in mind that after exchanging a coupon for a paper form, cancellation of such an online ticket is not possible, only through the cashier.

Whether it will be possible to return the money for a Russian Railways ticket bought on the Internet is related to the time when exactly you cancel your trip. No matter how the circumstances are, the less before departure, the more money you will be kept when transferring to a card. If, when ordering electronic seats, you paid for them by bank transfer, the amount will be returned exclusively to a bank card. There is no point in asking for a different arrangement.

Step-by-step instructions for returning a ticket

The rules in force today make it possible to freely return an electronic ticket to an open base in Russian Railways through simple sequential actions. But the fact whether it will be possible to return the fee paid for the electronic ticket is directly affected by the time remaining before the train's departure.

Instructions on how to cancel your RZD trip, step by step:

When looking at this how-to-cancel-it-e-ticket guide, don't rush through the step-by-step process if you just want to make adjustments. All actions on the Internet pass very quickly, while you are issuing a new coupon, the places are already sorted out.

But, no less important, it is impossible to exchange a ticket via the Internet and the Russian Railways portal. First you have to hand over the already paid document, and then order a new one. When renting a seat, it is important to be aware of such a simple thing as the inability to cancel your decision and get a ticket back. This is the case where haste sometimes becomes the enemy.

Refund of an electronic ticket through the cashier

A simple classic scheme: when you initially buy a ticket at the box office, you will have to return it exclusively at the Russian Railways box office. When your travel document for the train is initially electronic, and the paper form has been received, the trip can also be canceled only through the ticket office. Whether you have good reasons not to come to the station is not taken into account.

You can compensate for the material damage suffered later if you somehow fail to make it to the cash desk in time, for good reasons and the right to claim. But it also requires clear conditions, which will be discussed a little later.

The return of railway tickets purchased via the Internet is acceptable at any box office in the Russian Federation. If a trip to European countries is canceled - through the international cash desk.

Another nuance of Russian Railways is that if you return the ticket through the box office, the funds are returned in the way they were paid. If you want to return a seat purchased for non-cash, the finances will be returned to you on the card from which the electronic booking was paid. Regardless of your consent, circumstances, other nuances, it’s not even worth wasting time to demand exceptions for yourself - employees cannot break the law, these rules were not invented by railway workers, and for violation they will incur significant administrative penalties.

Referring to internal acts, Russian Railways must come to the box office in person to return electronic tickets. Take your personal passport and online-bought train tickets. Only numbers of fourteen digits are allowed.

Asking the question whether it is possible to return a travel ticket to Russian Railways through another person, one should answer that there really is such an opportunity. But this other person will have to issue a notarized power of attorney.

If you do not travel often, it is advisable to register on the railway website in order to be able to perform the necessary operations regarding Internet tickets on a registered account. This is especially convenient if you need to issue a return without wasting time.

Is it possible to return an award ticket purchased for Russian Railways bonuses

Today, the Russian Railways Bonus service is offered to the public, thanks to which points are accumulated for all trips by train. The program applies to tickets on the Russian road (domestic directions) and foreign trips by Sapsan, Allegro and partners. Earned bonuses can be exchanged for trips, so the question arises as to whether it is possible to rent a seat booked for points.

In fact, yes, the Russian Railways e-ticket purchased in the loyalty program can be returned. How? In exactly the same order as with the places that are bought for money, the instructions are identical.

Having canceled a trip to the Internet, Russian Railways tickets are again in the database instantly, but it will not be possible to return your bonuses in such a time frame. Is it possible to start worrying if you need to buy new travel cards urgently? No. In fact, passengers who purchased a ticket for money by bank transfer receive funds on the card within five to 30 days. At the same time, bonuses are returned in less than ten minutes.

Regardless of the time of refusal, no commission will be taken - the accumulated points will be returned in full. You get a triple benefit: a purchase without money, a full refund if you refuse, and in just five minutes.

With the return of the premium seat, if you issue it more than 8 hours before departure from the starting point, everything is returned to you in full under the terms of the program, both money and bonuses. If the refund occurred less than eight hours before departure, the used amount of money has the right to be partially refunded, but the bonuses are still in full.

Fee for e-ticket refund

Is it possible in practice to return the money, changing your mind to go, depends on the time of registration of a particular refusal. Russian Railways pays a commission when returning electronic tickets. How to find out how much they will charge you, see below:

• Rent 2 hours - full price;
• For a period from 2 to 8 hours - 100% of the price or 50%;
• 8 hours - the entire amount, regardless of the direction of travel in the country.

A fee is added to the amount due to be refunded. The passenger will have to pay a certain penalty in the amount of 185 rubles and 40 kopecks from each seat that he refused. This money is collected immediately, regardless of the desire of citizens - the due amount minus 185.40 is simply returned.

As for long-distance international destinations:

• 6 or more hours - full refund;
• Less than 6 hours - nothing will be given.

The fee above is 10 euros.

For CIS and close routes:

• Failure more than a day - 100%;
• Return less than a day - 100% or 50%.

Based on these rules, if you intend to postpone the trip, you should not postpone the return. Ultimately, this can significantly affect your wallet.

Refund deadlines

It is equally useful to know about the time frame. Russian Railways, in case of refusal of passengers from purchased seats, refunds money within a period of five to thirty days, which does not violate the approved rules of the carrier. The countdown of this time starts from the date when the refusal of the electronic ticket was registered by Russian Railways. The method through which you can pass the boarding of the train does not matter as much as the date.

If you are delayed in the return transfer of funds, you must contact the bank.

The deadlines for the return of railways apply to tickets purchased by bank transfer. If you buy with cash, you will be refunded in cash immediately at the checkout. By canceling the purchased ticket a day before the train, on the Internet or through the station, you will lose only the percentage of the fee and the commission.

Unfortunately, almost all internal regulations and legislation are drawn up in such a way that a person, in any case, pays at least something. Therefore, it is in your interest to clearly know when, what and how best to do in order to lose a minimum.

Claim ticket refund

The essence of the claim is that the passenger, with the intention of returning the electronic Russian Railways ticket back, submits a claim written in his own hand to the station ticket office. Here such an option of contact as online is not available. The return conditions for Russian Railways e-tickets require that you appear in person at the station of the intended departure.

The right to demand a deferred refund of an electronic ticket purchased knowingly via the Internet on the Russian Railways portal arises when:

• The trip was suddenly canceled due to the illness of a person, which is important to document;
• The train will move in less than an hour, and the person has completed the electronic registration;
• In periods from 0 to 20 minutes and from three to twelve hours upon the departure of the train from the starting point of the person who did not leave.

How to return money for a Russian Railways coupon also has several possible options - by bank transfer or through the cashier. How exactly you paid for the ticket, you will also receive your refund.

The passenger is free to return the tickets purchased online upon filing a claim for the railway within 6 months from the date of the incident. A decision on the request is made within a month.

How to restore your claim rights:

• Appear in person at the ticket office of the station from which they were supposed to depart;
• Fill out a claim application on the form issued to you;
• Get receipts with the amount to be returned and deducted.
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Passengers prefer to purchase train tickets in advance, as in this case they have the opportunity to choose seats in comfortable carriages and the best travel route with a minimum of transfers.

Sometimes such carefully selected tickets have to be handed over. Life circumstances change, which is why the trip is postponed for another period or completely canceled. To save money spent, try to return the tickets that have become unnecessary as soon as possible.

Things to keep in mind when ticketing:

• You can cancel tickets by contacting any Russian Railways ticket office;
• Refunds in cash are allowed only upon presentation of a passport;
• if you lose your tickets, go to the box office at the stations, specially designed to resolve such issues. Also apply there in case of damage to tickets;
• upon delivery of tickets purchased from agencies, intermediary organizations, commission fees and payment for their services are not refundable to the passenger;
• for each returned ticket, you will have to pay a commission fee (with the exception of free tickets for children under five years old without a separate seat).

The passenger should be aware that if he refuses to travel, the cost of the tickets he previously purchased for Russian Railways trains traveling through the territory of Russia will not be returned to him in full. If before the departure of the train:

• is available from 2 to 8 hours, then it loses half the cost of the reserved seat. The remaining amounts are refunded in full;
• less than 2 hours left - the refund amount is reduced by the entire cost of the reserved seat.

A slightly different procedure for paying for tickets to the CIS and Baltic countries or to trains formed there. The passenger does not receive:

• half the price of a reserved seat when returning tickets from 6 to 24 hours before the train's departure;
• the cost of a reserved seat in case of refusal of tickets from 3 to 6 hours before the departure of the train.

If a passenger has lost a ticket, then there is no question of its return at all. Usually, all issues related to the receipt of money due for returned tickets are resolved at the place of purchase. The same goes for passenger claims. Address them to the Russian Railways branch at the place where tickets were purchased.

Rules for the return of railway tickets

Check out the main important points that will help you understand the situation if you have to refuse to travel by train:

• The amount of the refundable amount in case of cancellation of the trip depends entirely on the time of return of the tickets. If you want to receive the money paid for the tickets in full, return them more than 8 hours before the train departure. The only amount that will be withheld is a fee of 192 rubles 70 kopecks. You will lose a little more than half the cost of the ticket if you return the ticket and there are at least two hours left before the train leaves. If you are behind the train, do not rush to throw away tickets for the departed train. Hand them over to the ticket office within 12 hours after the train departs. Then you will return almost half of the money you spent;

• As for tickets to the CIS and Baltic countries, it is better to hand them over two days before the appointed day of the train's departure. You will refund the entire cost of tickets minus only the generally established fee. If there are still 6 hours before the departure of the train, you can count on the amount from 60 to 70 percent. Returning tickets in just an hour guarantees a 40 to 50 percent return on the cost. When the train departs in less than an hour, there is no point in handing over a ticket to the box office: the money is non-refundable;

• The situation is more complicated with tickets to far-abroad countries: refusing them six hours before the train's departure ensures that the entire amount is received. The amount of the established fee for the return of tickets on these routes is 10 euros;
• If the ticket was purchased for cash, then return the ticket at the box office. When buying a ticket online, the funds will go to the card through which the ticket price was paid. It is impossible to know the exact date of receipt of money. Only time limits are set from 7 to 30 days. It all depends on the bank whose card you are the owner of. If there is a delay in the receipt of money, contact your bank;
• Where and how to return an electronic ticket largely depends on whether electronic registration took place. If it is not available, the ticket must be canceled via the Internet. If registration has taken place, you can return a ticket via the Internet at least one hour before the train starts from the first station of the train route. Then you have to take it to the box office. If in doubt, information about the passage of electronic registration can be found on the website. Or see if there is an inscription on the boarding pass instructing you to get a ticket at the box office or through the terminal. It is made in red letters and immediately attracts the attention of passengers. If there is such an inscription, then this indicates the absence of electronic registration. If you have a printed ticket on paper on hand, they will only accept it at the box office;

• In case of a train delay, it is possible to return the ticket only at the box office. It is not possible to do this over the Internet. If you missed the train, the ticket cannot be returned online - only at the box office. When performing electronic registration, return the ticket to the box office 20 minutes later, but no more than 3 hours after the train departs. Delivery will take place in the usual way. The money will be credited to the card within 7-30 days. Refund of a ticket with check-in at other times is possible only in a claim procedure. The waiting period for the passenger money is considerable. It is 180 days. Tickets without electronic registration for trains following the territory of Russia are issued in the usual manner;

• If the passenger has a valid reason for lagging behind the train, it extends the period for the return of tickets to them. Tickets for trains within Russia must be returned no later than 5 days after the departure of the train, for the Baltic and CIS countries - no later than 10 days. An illness, an accident or a traffic accident involving a passenger is considered valid. Moreover, all these grounds must be documented. The refund amount will be from 40 to 50 percent. It will be credited to the passenger card within 180 days. For passengers who had tickets to foreign countries, a 30-day period has been set for applying for the return of tickets. If this deadline is met, he will receive all the money he spent, with the exception of a withheld fee of 10 euros. In addition, official documents should also be submitted to substantiate the validity of the reason why the trip did not take place: a certificate from a medical institution, a protocol from the traffic police;

• When issuing a ticket return, you will need the passports for which the tickets were issued, the tickets themselves on paper, boarding passes or electronic ticket numbers;
• As a general rule, a ticket is accepted only from the person in whose name it is issued. If for some reason you cannot return the tickets personally, issue a power of attorney to the notary to perform these actions on your principal. In this case, he, on the basis of his passport and the passport of the passenger who bought the ticket, the power of attorney, will be able to hand it over to the box office instead of you;
• Issuing a ticket requires the correct indication of the last name, first name and patronymic of the passenger, the data of his passport. Do not worry if there is one incorrect letter in the name or number in the passport number on the ticket. The conductor is obliged to allow such a passenger on the train on the basis of an existing ticket. If there are many more errors, approach the conductor in advance. He is authorized to issue a new ticket at a special terminal. But at the same time, the passenger will have to pay 200 rubles. You don't have to go to the checkout. The cashier will not be able to make such corrections. Currently, tickets reflect the place and date of birth of the passenger. This information is not primary. Errors regarding the place of birth do not matter. An incorrect date of birth will affect the situation if it affects the cost of the ticket. For example, as a result of an incorrectly specified date of birth, an adult ticket is issued at a reduced children's fare or vice versa;

• It will be possible to exchange a ticket for another time, train or place only at the box office. This service is not available online. The operation of ticket exchange for a passenger creates a number of inconveniences.

One of them: funds for the exchanged ticket will also be credited to the client's card within a month. The passenger is issued a new ticket from the available free seats.

The passenger wins slightly in the amount of the fee withheld: in case of an exchange, it will amount to about 130 rubles, while saving about 60 rubles. When traveling within the territory of the Russian Federation, exchange electronic tickets at least 8 hours in advance. In this case, a fine of 30 percent of the total ticket price will not be deducted.

What percentage of the ticket price for railway transport can be returned?

The earlier the ticket is returned to the Russian Railways ticket office or via the Internet, the smaller the amount will be deducted from the passenger.

The amount that a passenger pays when buying a train ticket consists of two main parts: the cost of the ticket itself, which gives the right to travel on railway transport, and the price of a reserved seat (the cost of a passenger seat, depending on the degree of comfort of the car). Insignificant amounts are commission, insurance, services. If the ticket was purchased not at the Russian Railways ticket office, but through other agencies, then the passenger also pays for their services.

The calculation of the amount to be refunded to the passenger upon delivery of the ticket depends on the time remaining before the departure of the train:

• not less than 8 hours - the money is returned in full minus the railway tax;
• from 2 to 8 hours - the entire cost of the ticket and half of the reserved seat;
• less than 2 hours - the client receives only the cost of the ticket without a reserved seat.

If Russian Railways refuses to return the cost of tickets and all the deadlines for receiving money have expired, file a lawsuit with the court.

Even experienced travelers can have problems that will have to cancel their trip. And in such a situation, the question arises of how to return an electronic ticket to Russian Railways. There are several return options. And that is exactly what this review is about.

How to return a ticket

There are several options for returning an electronic ticket purchased on the Russian Railways website. First, you can do this operation via the Internet. Secondly, operators at the box office at the station can provide appropriate assistance.

Each method has advantages and disadvantages. How to return an electronic ticket of Russian Railways? The operation is most convenient in that situation, if you learned about the cancellation of the trip in advance. Then the process of issuing a ticket will not take much time. However, you can return the travel document even if the trip was canceled at the last moment. But in this situation, you will have to contact the cashier.

We return via the Internet

How to return an electronic ticket of Russian Railways? You can use the Internet. This option is simple and convenient. But there are some limitations. It is necessary to take into account not only the method of registration, but also the moment of departure of the train from the main station.

How to return an electronic ticket of Russian Railways? There are several subtleties in this situation. They will depend on whether the control coupon was registered at the station or only electronic processing was carried out. In other words, in order to return a ticket via the Internet, you must take into account whether you were issued a travel document at the box office or not.

If electronic registration has already been made, you can cancel the order. But only no later than one hour before the train departs.

What, e If registration via the Internet has not been made? Then the return of the ticket is possible at any time before the departure of the train. Therefore, do not worry.

If you have already received a paper version of the ticket, then you cannot return it via the Internet.

In the situation with international travel documents, the conditions are slightly different. If registration has not been made, it is allowed to cancel the order no later than 6 hours before the departure of the train. Otherwise, one more condition arises: the ticket can be returned no later than one hour before the train departs.

It should be noted that the time of departure of the train from the initial station is meant, and not the time of boarding at intermediate stops. Subtleties of this nature play a very important role, and they must be taken into account if you need to return an electronic ticket for Russian Railways.

If a travel document form was received at the box office or at the terminal, it will no longer be possible to return the ticket using the Internet. The procedure cannot be carried out even if the cancellation period has expired. In such situations, you will have to turn to the ticket office at the station for help.

What must be done to return the ticket?

To check the e-ticket and cancel the order via the Internet, you will need to perform a few simple manipulations.

You need to log in to the main Russian Railways website using your username and password.

Near the route description, you can see the link “Request status”. After clicking on it, another return link will open. By clicking on it, you can complete the procedure for issuing an electronic ticket for Russian Railways.

How to cancel an order through the checkout

How to return a ticket not via the Internet? In such a situation, you should contact the operator at the station. It is necessary to take into account that not all cash desks provide such services. A complete list of places where you can cancel an order is also located on the main website of the Russian Railways company.

You should be aware that the return of an electronic ticket is possible even if you missed the train. In this situation, the regulation sets a clear deadline. A ticket can be returned if no more than 12 hours have passed since the departure of the train from the starting station.

If there is a good reason, the period will increase to 5 days. The return is made by filing a claim according to the established pattern. The claim must include passport data, ticket number and the account to which the funds should be transferred. You should also describe the reason for being late, attaching a copy of a document that confirms that it is reasonable.

If the electronic registration has already been made, and there is less than an hour left before the departure of the train, in order to make a refund operation, you will also have to file a claim. The review process can take up to a month. In case of a positive outcome, the refund will be carried out from 7 to 30 days.

Ticket redemption is available to any passenger from the list specified in a specific order. To do this, you must present a document that confirms your identity.

If registration was not completed, or only electronic registration was performed, it is enough for the cash desk operator to show the control coupon in printed form. You can also call his number. If paper tickets have already been received, then they will have to be shown to the cashier. Refunds will be made to the card with which the purchase was made.

Ticket refund abroad

If you need to return a ticket while on the territory of a foreign state, you must contact the ticket office of the station of the country in which you are located. The operator will need to give a ticket printed in the Russian Federation and a passport. After that, the cashier will issue a document stating that the ticket has been returned.

Then, within 6 months, starting from the moment the train was sent, you must visit the Russian Railways ticket office with an order cancellation document issued in another country. You also need to take your passport with you.

A refund

Above, an answer was provided to the question of how to return an electronic ticket of Russian Railways for a train. You should also discuss the amount that will be returned to the card in case of cancellation of the order. The rules in this situation are simple.

In the event of a ticket return, a fee is charged, the amount of which is approximately 190 rubles. This amount will be paid for each person specified in the order.

The rest of the money will be refunded depending on when the order was cancelled.

If at least 8 hours remain before boarding at your station, the entire ticket price will be refunded.

If less than 8 but more than 2 hours remain before departure from your station, an amount equal to the full cost of the ticket and half the price of the reserved seat will be returned to the card.

If less than 2 hours are left before boarding, only the ticket price will be refunded without the price for the reserved seat.

The term for the transfer of funds

If the payment was made by bank card, the funds will arrive after the confirmation of the cancellation of the order. The timing in this situation will largely depend on the partner bank of the company. Russian Railways rules indicate that a refund can be made within 30 days.

In the event that the purchase of a travel document was made with electronic money, a refund can be made within 60 days. What if cash was paid? In this case, the money can be received at the time of ticket return.

What else do you need to know?

Unfortunately, the exchange of electronic tickets is not provided even if you contact the ticket office. You will still have to cancel the old order and purchase new tickets in full compliance with the rules that were described above. Therefore, no benefit can be obtained.

It should also be borne in mind that in some situations, Russian Railways establishes special rules for some directions. In addition, much will depend on the class of the car. The exclusion list can be found on the company's main website.

Ticket issued with errors

If errors were made when issuing a ticket, it is not worth returning it to the box office. In order for a passenger to be put on a train, the document must not contain more than one blot in the last name and one incorrect number in the passport number.

They cannot correct typos at the box office. Only a conductor on a special terminal can do this. For this service, you will need to pay about 200 rubles. After that, a new ticket will be issued.

In additional information (place of birth and date) any errors can be made if the tariff by age does not depend on this.

Conclusion

How to check an e-ticket and return it? This issue begins to worry passengers only at the moment when the service is really in demand. And this approach is often accompanied by a loss of both money and time. To avoid problems in the future, you should familiarize yourself with the cancellation policy in advance. We hope that this review has helped you understand the issue of how to return an electronic railway ticket.

The relationship between passengers and the railway is regulated by the Federal Law of the Russian Federation (18-FZ), the order of the Ministry of Transport of the Russian Federation (No. 473) and partly by the law on consumer protection (Article 32). In order for our article, upon further reading, to be completely understandable, let's immediately decipher the meanings of some fundamental terms.

RZD ticket- this is a document that confirms the actual price paid by the consumer (passenger) for travel in the car.

Reserved seat- this is permission to use a specific place (sitting or lying), which has a number and is assigned to a specific person. As a rule, the cost of a reserved seat is included in the ticket price. It is believed that the proceeds from the sale of the reserved seat make it possible to maintain the cars, ensuring their current maintenance.

That is, in fact, the amount paid by a passenger for a numbered seat always includes the fare plus a reserved seat.

Under what conditions is it possible to return a ticket

1. In full, that is, 100% of the cost paid will be returned if the train was delayed or its departure was canceled.
2. In full, if you were late during the transfer due to a mismatch in the arrival time of the trains.

That's all for cancellations or delays due to carriers. As you can see, in this case, the consumer receives the full cost of the ticket. Next, we will talk about a refund if there is no fault of the railway. Most questions arise when there is little time left before the train leaves, or it has already left. Is it possible to return the ticket in this case?

Passenger transportation can be attributed to the services section. Article 32 of the POZPP tells us that the buyer (consumer) can refuse any service if he agrees to pay the contractor (in this case, the carrier) for the costs incurred. From which it follows that the cost of the ticket may not be returned to the potential passenger in full, legally.

• So, if you have time to return the ticket no later than 8 hours before the departure of the car, the ticket office will refund you the entire amount paid for the ticket. At the same time, the consumer does not have to explain the reason for the return.
• If you did not meet this deadline, and less than 8, but more than 2 hours are left before departure, then at the box office you will be refunded 100% of the fare and 50% of the reserved seat. That is, you will not receive the entire amount paid earlier.
• If you did not return the ticket 2 hours before the train left, or you were late for it by no more than 12 hours, then the cashier will be able to refund you only the fare. The seat card is not returned. Under the same conditions, you can return an unused ticket within five days after the date of departure, if the consumer can prove that he could not apply to the box office earlier due to a serious illness or force majeure, accident.

In addition to withholding the full or partial cost of the reserved seat, the passenger may also be charged a fee for issuing a refund.

For passengers who travel by purchasing collective tickets as part of a group, other conditions apply:

• you can return the ticket without loss of value no later than 7 days before departure;
• return the ticket without losing the fare, but with the loss of half the cost of the reserved seat - no later than 3 days;
• in less than 3 days - with a complete loss of the cost of the reserved seat.

Attention! After the wagons have been sent, the law does not provide for a refund for group tickets.

In addition, a refund of the full cost, at any stage, is provided for those passengers who, due to the fault of the cashier, made mistakes in filling out their full name and passport number on the ticket.

Refund for a ticket through the box office or on a card?

The refund will be made in the same way as the payment was received. That is, if the payment was made by bank transfer, then the money will be returned to you on the same card or account.

Refunds for tickets purchased online are not much different from regular refunds. The only difference is that the refund will be made to your card, which means it will take a long time (in accordance with the timing of banking transactions).

When contacting the cashier, the passenger will be required to provide an identity document. Since the ticket is registered, you can entrust this procedure to any other person, but for this you will have to issue a power of attorney in his name and certify it with a notary.

What to do to return train tickets: video

You can return railway tickets purchased on Tutu.ru in the Personal Account of the Tutu.ru website or at the cash desk of Russian Railways. It is more convenient to return a ticket online - it will take only a few minutes and you will not have to go anywhere. But this can only be done if:

1. The ticket was paid for on Tutu.ru with a bank card, Yandex.Money, gift certificate, PayPal or Webmoney.
2. There is more than 1 hour left before the train departs from the starting station of the route*, if . If you have not completed electronic registration, then before the train leaves your station.
3. A paper ticket was not received at the box office or at the self-service terminal.

In other cases, you can return the ticket only at the box office of Russian Railways.

Note: A ticket bought at the box office at the station cannot be returned to Tutu.ru.

* In a trailer car, electronic registration can only be canceled much earlier than the departure of the train from its starting station. The timing depends on the specific train - from several hours to three days before departure. The deadline for canceling electronic registration can be found in the boarding pass in your account. Select an order, click "details" and in the opened order click "save to computer".

How to return a ticket online if it was purchased on Tutu.ru

1. go to ;
2. select an order;
3. in the order, click on the link "Select tickets to return";
4. select the passenger whose ticket you want to return, or select "all tickets from the order" if you want to return tickets for all passengers;
5. click on the "Make a refund" button.

If you have more than one ticket in one order, you can return them all together or just some of them.

How to return a ticket at the box office before the train departs

To return a ticket to the box office, the passenger for whom the ticket was issued must come up. You can only change a ticket for another passenger

You can return your ticket at any station ticket office. If there is a separate cash desk at the station, it is better to go there. You must have with you:

• the identity document for which the ticket was issued (original passport and birth certificate for children);
• a ticket on the form (if the ticket was purchased at the box office), or a boarding pass printed on the printer (or just give the order number - these are the numbers at the beginning of the SMS about buying a ticket).

If you paid by card, the money will be returned to it within 30 days. If electronic registration has been completed and less than 1 hour is left before the train departs from its initial station, then the ticket can only be returned.

How to return a ticket after train departure

If you miss the train, you cannot return your ticket online. You can return your ticket only at the cash desk of Russian Railways. If there is a separate cash desk at the station, then you need to go there.

Note: after the departure of the train, you can return the ticket only at the station from which you were going to leave (boarding station).

Before the train leaves your station, the ticket can be returned at any station where the ticket office is connected to the ticket booking system. To date, the vast majority of cash desks are connected to the system. The list can be specified on the Russian Railways website.

Features of the return for trains within the Russian Federation:

• 0-20 minutes after the train leaves your station - ;
• 20 minutes - 3 hours - regular refund (money will be returned to the card within 30 days);
• 3 hours - 12 hours - return on claim.

When and where will the money be returned

When paying and returning to Tutu.ru:

• By bank card - the money will be returned to it within 7 to 30 days.
• Yandex.Money, PayPal or Webmoney - crediting to the wallet (or account) will occur on average after 10 days, but no later than 60 days.
• gift certificate - a new gift certificate will be issued within a period of 1 to 30 days, while the nominal value of the gift certificate is deducted from the service fee for issuing a ticket return and fees established by Russian Railways.
• if part of the ticket price was paid with a gift certificate, and part - with a bank card, the extra money will be returned to the card within 7 to 30 days, and the part paid with the certificate will be reimbursed with a new gift certificate. At the same time, the fees established by Russian Railways and the service fee for issuing a refund are deducted from the amount to be refunded to a bank card. A new gift certificate will be issued with the same nominal value that was spent on paying for the unused E-ticket. In the event that the amount to be returned to a bank card is insufficient to deduct fees, then the corresponding value is deducted from the nominal value of the gift certificate.

Note: if when paying for an order on Tutu.ru, the method “for cash in the Euroset salon” or “Online payment from a QIWI wallet” was chosen, then the ticket can only be returned at the box office. You will immediately receive cash for it - money cannot be returned to the card. If the return is based on a claim, then the money will be returned to the bank card or a postal order will be made (optional).

Terms of return of the ticket at the box office, if the ticket is paid:

• by bank card - the money will be returned to it within 30 days;
• cash at the box office - get cash right away.

Note: sometimes a ticket can only be returned upon a claim. For example, after the departure of the train. Then the terms for returning money to the card increase to 60 days. You will also need to write an application at the box office. The cashier will help you arrange it.

How much money will be returned when the ticket is returned

According to the rules of Russian Railways, the cost of a ticket consists of the cost of transportation (money for the fact that the train is traveling) and the cost of a reserved seat (money for having a seat in the car). Their ratio varies greatly depending on the specific train. For example, in a branded train, there is more reserved seat than in a non-branded one.

The following are withheld from the ticket price upon return:

• The fee of Russian Railways in 2019 is 203 rubles 50 kopecks. For trains to non-CIS countries, the return fee is 10 euros at the current exchange rate of the Central Bank of the Russian Federation.
• Service fee Tutu.ru.

The rest of the amount to be refunded depends on the time left before the departure of the train.

For trains in Russia

For electric trains of the 7000th numbering with the provision of seats

These comfortable fast trains are also called "interregional express". They run long distances between major cities (for example, Moscow - Vladimir). Tickets for them are sold: via the Internet, at the ticket offices of long-distance trains, at suburban ticket offices.

When returning, the carrier (one of the PPCs - suburban passenger companies) withholds a fee of 50 rubles from the ticket price (relevant for 2017). The Tutu.ru service fee is also non-refundable.

* Percentages are given as an example, the actual amount to be refunded largely depends on the cost of the ticket. For a cheap ticket, the amount to be refunded may be significantly less than indicated.

For trains departing to the CIS and Baltic countries (Latvia, Estonia, Lithuania), Abkhazia

If a ticket with electronic registration and less than 1 hour is left before the departure of the train from the initial station of its route - return is not possible.

* Percentages are given as an example, the actual amount to be refunded largely depends on the cost of the ticket. For a cheap ticket, the amount to be refunded may be significantly less than indicated.

For trains abroad

Tickets to far abroad countries (France, Finland, etc.) can only be returned at international ticket offices. Check in advance by phone whether there are such ticket offices at your station.

Features of ticket refund with electronic registration. If there is less than 1 hour left before the departure of the train from the initial station of its route and at the same time more than 6 hours before the departure of the train from your station (local time), then a refund will be made on a claim.

For example, you bought a ticket from Minsk to Paris on the train 023Й (Moscow - Paris). From Moscow (the starting station of the train route) it departs at 21:15. Now it is 21:00 on the clock, that is, there is less than 1 hour left before the train departs. The train leaves Minsk at 6:00, more than 6 hours left. Refund will be on claim. When landing in Vyazma (departure at 0:11), you would no longer be able to return the ticket, since there are less than 6 hours left before the train leaves your station.

* Percentages are given as an example, the actual amount to be refunded largely depends on the cost of the ticket. For a cheap ticket, the amount to be refunded may be significantly less than indicated.

How to return a ticket if you are outside Russia

1. Contact the cashier in the country where you are. Present a ticket on the letterhead of Russian Railways ( received in advance on the territory of the Russian Federation) and the identity document specified in the order. The cashier will issue a form with a ticket cancellation note.

2. Apply to the return office of JSC Russian Railways in Russia within 6 months after the departure of the train. Present the received ticket cancellation form, paper ticket and passport.

If you are outside of Russia, then the procedure for returning a ticket is the same, no matter if the train is traveling abroad or in Russia. If you want to return a ticket within Russia, then this can only be done in the CIS and Baltic countries (Latvia, Lithuania, Estonia).

Before the train leaves your station, you can stamp your ticket at all ticket offices in any country. After departure - only at the station of your landing.

Note: if you bought a ticket for an international train at a box office abroad, then you will need to apply for a refund at the same box office.

How to return a ticket if you are sick

If you fell ill and could not go, then you can return tickets only at the box office at your station (and no more at any other). If there is a separate cash desk at the station, then you need to go there. It is necessary to present:

• the document whose details were specified in the order (original passport and birth certificate for children);
• blank ticket (if ticket without electronic registration) or order number (if ticket with electronic registration);
• documents confirming the fact of illness - a certificate from the hospital or sick leave.

Also at the box office it will be necessary to fill out an application (the form will be issued by the cashier). If you paid for the ticket with a bank card, then the money will be returned to it.

Refund policy for tickets abroad. In case of illness, a certificate from the hospital is added to the documents to be presented at the cash desk of Russian Railways. The certificate must be issued in the country from which you are departing, and not in Russia. Check with the carrier (JSC FPC) for details.

Note: the reason for the return due to illness is only a certificate from the hospital or sick leave.

If there was an accident, an accident, and so on, and you do not have a certificate from the hospital, then you can file a claim with the carrier within 6 months from the departure of the train. But all claims are considered on an individual basis and there are no money-back guarantees. For details on filing a claim, check with the carrier (for example, JSC FPC).

The total return period consists of the time for consideration of the application (in Russia up to 30 days) and the return period (7-30 days).

How to return a ticket for another passenger

This can only be done at the box office. According to the rules, you must have:

• A ticket on the form or a boarding pass (or tell the cashier the 14-digit order number - these are the numbers at the beginning of the SMS about buying a ticket).
• The original of your passport (a photocopy, even certified by a notary, is not accepted).
• Power of attorney to return the ticket (and to receive money if the ticket was paid in cash).

The power of attorney must be written by hand. Prepare and sign it in advance. The power of attorney must contain the passport details of the principal and the trustee, the subject of the trust itself (“issue a return of the railway ticket No. ...”), signatures and date.

How to exchange a ticket

Tickets can only be exchanged at the box office at the station. The difference between an exchange and a return is the amount of the fee of Russian Railways - in case of an exchange it will be 60 rubles less. When exchanging, money is returned to a bank card within 30 days, as with a regular return.

How to return a non-refundable train ticket

In most cases, it is impossible to refund money for an unused non-refundable ticket. Only the cost of paid bed linen and Russian Railways services (transportation of animals, additional baggage, insurance, ordered meals that were not included in the ticket price) will be refunded. It is easiest to issue a refund of the cost of bed linen and services of Russian Railways on the website or in the Tutu.ru application. To do this, go to the "Orders" section in your personal account, select the desired ticket and click the "Issue a refund" button.

At the same time, you will be charged a fee by Russian Railways for issuing a refund (203 rubles 50 kopecks). The fee is not charged if its amount is less than or equal to the cost of paid bed linen and Russian Railways services. Also, the commission of the payment system, the Tutu.ru service fee, the fee for processing an online return are not refundable. If you wish, you can also return a railway ticket at the Russian Railways ticket office.

It is possible to return part of the cost of a non-refundable ticket in rare cases and only in the form of a claim.

What to do if there are errors in the ticket

If you mistakenly bought a ticket for the wrong train and there is still a lot of time before departure, then see the section “How to exchange a ticket”.

If the ticket contains errors in personal data, then three situations are possible here:

1. If there is no more than one wrong letter in the last name and one wrong number in the passport number on the ticket, nothing needs to be done. You will be calmly allowed to board the train with such a ticket. Any errors in the date of birth are allowed. Exception - an error affects the cost of a ticket, for example, it is paid for as a "child", and after the correction it should become an "adult".

2. If there are more errors (for example, they mixed up the middle name), then you will need to reissue the ticket. This can be done in two ways:

A) Personally approach the ticket office of Russian Railways in advance with your passport and order number or boarding pass. You will be given a new ticket, the cost of the service will be 223.7 rubles. According to the rules, it is possible to change personal data only in the ticket of JSC FPC, but there are cases when the ticket office corrected the data in the tickets of other carriers. Check with the box office on the spot.

b) Contact the head of your train before it departs. Your personal data will be corrected and a new ticket will be issued. In this case, you will need to pay a fee of 200 rubles.

3. If there are so many errors that the passenger cannot be identified, such a ticket can only be returned (online or at the box office).

If there are more than two errors in the ticket, it is best to go to the box office - since the way to restore the ticket (reissuance or refund) largely depends on the particular cashier.