Is it possible to return the bus ticket. Instructions for returning purchased tickets. Travel document purchased at the box office


If the departure of the bus is delayed due to the fault of the carrier, the passenger has the right to refuse the trip and, by presenting a ticket with a refusal, can receive compensation in the amount of 100% of the ticket price. 3. Rules for refunding tickets for international routes by UAB “TOKS” buses 1. In case of canceling a trip more than 30 minutes before the bus departure, 80% of the trip cost is refunded. 2. If you cancel a trip less than 30 minutes before the specified trip, as well as after the departure of the bus, the money for the unused trip will not be returned. 3. If the departure of the bus is delayed due to the fault of the carrier, the passenger has the right to refuse the trip and, by presenting a ticket with a refusal, can receive compensation in the amount of 100% of the ticket price.

How to return a bus ticket

Instruction 1 In order to return the full fare on intercity and suburban flights, minus the pre-sale, reservation and commission fee, the passenger must return the purchased ticket to the bus station ticket office no later than two hours before the bus departure. If you wish to return your ticket less than two hours but more than 15 minutes before departure, you will only be paid 85% of the ticket price and the fee will not be refunded.
2

If you missed the bus or could not go due to an accident or illness, then within 3 days from the date of departure you have the right to reissue an expired ticket for the next flight of that direction or route, while paying 25% of its cost. In addition, you can completely refuse the trip and receive a refund in the form of 75% of the ticket price, but in this case you will not be reimbursed for the reservation and commission.

Ticket return

Info

After that, your application will go to the online store, about which you will receive a notification. The rules for returning a regular and electronic ticket are almost the same.


Attention

The only difference is that in the first case, the money is returned at the ticket office of the bus station in cash, and in the second case, by transfer to the card with which the purchase was made. Three to five banking days are allotted for a refund for an electronic ticket.


When the flight did not take place due to the fault of the carriers or due to a technical malfunction of the transport, the funds spent on the purchase of the ticket will be refunded in full (Article 23 of the Road Transport Charter of 08.11.2007). The following funds are non-refundable: commission fee for the advance sale of the ticket and agency fee, commissions when using various payment systems.

Bus ticket refund

TICKET REFUND RULES According to Article 23 of the Road Transport Charter dated November 8, 2007, in case of a flight disruption for technical reasons or a flight delay of more than an hour, a full refund is made. If a ticket refund is initiated by a passenger, the following deductions are made: Ticket refund more than 2 hours before departure - 5%; Ticket refund within 2 hours before departure - 15%; Ticket refund within 3 hours after departure - 25%; After 3 hours after the departure of the bus, no refund for the ticket is made.


CEN fee (service fee) - non-refundable! To return, you must issue a written application in which you must specify: - Order number (itinerary receipt); - FULL NAME.

Return bus ticket

To return an e-ticket, you will need to present a passport in the name of the passenger indicated on the ticket. You will be prompted to complete a return application.

The transfer of money to the passenger is carried out within 3-5 business days from the date of the return. Transfers to a prepaid account When refunding money to a prepaid account, the amount to be refunded is credited to the buyer's prepaid account on our website and debited at the next purchase of tickets.
If the cost of the new purchase is higher, you will only need to pay the difference. The period of storage of money on a prepaid account is not limited, the balance is displayed in the "Personal account" block.

We recommend using this return option for our regular customers and in cases where you plan to purchase a new ticket. Money from the prepaid account can be returned at the request of the buyer.

Bus station

If the departure of the bus is delayed due to the fault of the carrier, the passenger has the right to refuse the trip and, by presenting a ticket with a refusal, can receive compensation in the amount of 100% of the ticket price. 3. Rules for the return of tickets for international routes by buses of UAB "TOKS" 1.

If you cancel the trip more than 30 minutes before the bus departure, 80% of the trip cost will be refunded. 2. If you cancel a trip less than 30 minutes before the specified trip, as well as after the departure of the bus, the money for the unused trip will not be returned.

3. If the departure of the bus is delayed due to the fault of the carrier, the passenger has the right to refuse the trip and, by presenting a ticket with a refusal, can receive compensation in the amount of 100% of the ticket price. Lost or damaged tickets will not be refunded and duplicate tickets will not be issued.

Rules for travel, purchase and return of tickets

The Tomsk bus station additionally charges a ticket refund fee in the amount of 25 rubles, the Samara bus station - in the amount of 30 rubles. At the bus stations of the Omsk region, tickets for suburban flights are refunded if at least a day is left before the bus departure.
Ticket return procedure Money is returned strictly to the bank card with which the payment was made. For objective reasons, money is credited to bank cards only 1-5 days after the transfer. In the Qiwi payment system, the refund is made to the buyer's QIWI Wallet, even if the payment was made from a mobile phone. This is a feature of the QIWI payment system. Returning tickets through the site Returning tickets through the site is the most transparent, fastest and most reliable way to return tickets. We recommend this return option.

Instructions for returning purchased tickets

The refund to the passenger of the cost of travel, transportation of baggage, transportation of hand luggage in the cases provided for by this article is carried out in the manner established by the rules for the carriage of passengers, no later than within ten days from the date of presentation to the carrier of the corresponding demand of the passenger. 2. Rules for the return of tickets for international routes by ECOLINES buses 1.

If you cancel the trip earlier than 24 hours before the bus departure, 80% of the trip cost will be refunded. 2. In case of cancellation of a trip in the period from 24 hours to 1 hour before the specified trip, 50% of the cost of the trip is refunded. 3. If you cancel a trip later than 1 hour before the specified trip, as well as after the departure of the bus, the money for the unused trip will not be returned. 4.

The carrier's commission is charged for the operation of issuing a refund for an unused itinerary receipt. 2. When a passenger (client) returns an itinerary receipt through the seller's website due to cancellation of a trip, the following deductions are made: - return of the itinerary receipt more than 2 (two) hours before departure - 5%, - return of the itinerary receipt within 2 (two) hours before departure - 15%, - return of the itinerary receipt within 3 (three) days after departure - 25%, if there is a certificate from a medical institution or an accident report.

3. If in its activities the carrier is guided by other rules for the return of itinerary receipts than those provided for by the Federal Law of November 8, 2007 No. 259-FZ "Charter of Motor Transport and Urban Surface Electric Transport", the return is carried out according to the rules of the carrier.

Return a bus ticket bus station how much you lose

In this case, you can return the electronic ticket and buy another one at the box office. The ticket can be returned via:

  1. In the e-mail received after paying for the ticket, click the Proceed to order button.
  2. On the order page, click the Return button.

You can return a ticket in the service section if you were authorized during the ordering process. To make a return:

  1. Go to My Tickets.
  2. Find the desired order and the ticket in it, click the Return button.

After that, a refund is issued, Yandex.Buses transfers money to the card with which the order was paid.

The time of receipt of money on the card depends on your bank (from three to five days). If within seven days the funds have not been credited to the card, contact the support service.

If the return cannot be processed automatically, the Return Request window will appear.

The procedure for refunding money to the buyer if he returned the ticket back to the transport company There can be a huge number of reasons for missing the desired flight: banal delay, illness, change of plans, etc. Let's look at what circumstances will lead to a refund for a ticket for a missed bus flight.

Missed your flight Are you late? Take your time to change your route and head to the bus station. If no more than three hours have passed since the departure of the bus, you are guaranteed to receive compensation - 75% of the ticket price. By the way, for the carriage of luggage you will receive the same percentage of return. If you want, buy a new ticket for the next flight.

For the exchange of a ticket for a missed flight for a new one, you will additionally pay 25% of the total ticket price. If your pass was more than three hours, you can not count on a refund.

Yurga was carried out on the website of the Novosibirsk Bus Station, then the return of such a ticket is carried out only from the user's personal account on the website. If the ticket was purchased from the above stations at the box office of the Novosibirsk bus station, then it can also be returned only at the box office of the Novosibirsk bus station in accordance with the rules for passenger transportation.

In the event of a flight cancellation, a passenger can return an e-ticket within a month using a personal account or by submitting an application for a refund at the Administrator of the Novosibirsk Bus Station. The commission and service fee is non-refundable, even in the event of a flight delay.

When a flight is canceled, a refund is made for 100% at the carrier's tariff, and the amount of the commission and service fee is credited to the account in the user's personal account. Ticket exchange Ticket exchange technology is not supported by the bus station.

A long-planned bus trip may suddenly not take place, but the tickets have already been bought. What to do in such a situation? The cost of tickets is different, it all depends on the duration of the route, but you don’t want to lose money in any case. Therefore, let's find out if our citizens have the opportunity to return the funds spent on the purchase of tickets.

In this situation, act in accordance with our instructions.

  • Go to the ticket office of the bus station where you purchased these tickets. If you want to get a full refund of the purchase price, please contact the cashier no later than two hours before the departure of the bus on the route. Just keep in mind that the money that was spent on booking tickets, the commission fee or the purchase of tickets at the pre-sale box office is non-refundable. In case of return of tickets less than two hours before the start of the flight, but more than 15 minutes, you can only count on 85% of the ticket price minus the commission fee;
  • You missed your flight - it's okay, a certain part of the money spent will be returned to you. Contact the ticket office of the bus station within three days. But you will get back only 75% of the ticket price. Refunds do not include bookings and commissions. You also have the option to change your tickets to another time. For the exchange of a ticket, you will have to pay an additional 25% of its total cost;
  • In some cases, you will be refunded the full cost of the tickets. This will happen if you did not get on the flight due to the fault of the carriers, or the flight was canceled.

A refund is guaranteed if the specific seat indicated on the ticket is not presented. Another reason for full cost recovery is the replacement of a bus with soft reclining seats for a general type bus.

Sometimes breakdowns occur along the way, which makes it possible for passengers to receive money for a ticket (with the exception of the amount of the ticket spent on the journey).

International shipping has its own characteristics. In this case, the conditions of individual carriers are taken into account.

If it is not your fault that you could not use your ticket for its intended purpose, and the flight did not take place due to the fault of the carrier, you are required to return the full cost of the ticket, including the commission fee, reservation and other services.

How to return an e-ticket for a regular bus?

To return an electronic ticket, you do not need to contact the ticket offices of the bus station.

To cancel electronic tickets, proceed as follows: go to the "personal cabin" (to do this, enter your login and password), then enter the "My orders" field and "Return ticket".

After completing all these operations, you will see the "Application for a refund" form.

Enter all required information in the fields of the form. Be sure to indicate the ticket number and seat on the bus (in case of purchasing and returning several tickets at the same time).

Check your entries and click Submit. After that, your application will go to the online store, about which you will receive a notification.

The rules for returning regular and e-tickets are almost the same e.

The only difference is that in the first case, the money is returned at the ticket office of the bus station in cash, and in the second case, by transfer to the card with which the purchase was made.

Three to five banking days are allotted for a refund for an electronic ticket.

When the flight did not take place due to the fault of the carriers or due to a technical malfunction of the transport, the funds spent on the purchase of the ticket will be refunded in full (Article 23 of the Road Transport Charter of 08.11.2007).

The following funds are non-refundable: commission fee for the advance sale of the ticket and agency fee, commissions when using various payment systems.

If the initiative to return tickets to the box office comes from the passenger, he can receive back the following amount:

  • If you contacted the ticket office two hours before the start of the flight, no commission will be withheld;
  • When you return your ticket two hours before the departure of the bus, you can expect to receive 85% of its value;
  • Going to the ticket office within two hours after the departure of the bus, you will receive 25% of the amount spent on its purchase (if there is a valid reason for missing the flight, documented);
  • If you did not have a good reason, you can count on a return of only 30%;
  • By contacting the cashier in three hours, you will definitely receive a negative answer.

When you apply for a refund online, be prepared for an additional fee of 5.26%.

The procedure for refunding money to the buyer, if he returned the ticket back to the transport company

There can be a huge number of reasons for missing the desired flight: a banal delay, illness, a change in plans, etc.

Let's look at what circumstances will lead to a refund for a ticket for a missed bus flight.

Flight late

You late? Take your time to change your route and head to the bus station. If no more than three hours have passed since the departure of the bus, you are guaranteed to receive compensation - 75% of the ticket price. By the way, for the carriage of luggage you will receive the same percentage of return.

If you want, buy a new ticket for the next flight.

For the exchange of a ticket for a missed flight for a new one, you will additionally pay 25% of the total ticket price.

If your pass was more than three hours, you can not count on a refund.

You changed your mind about going, but you want to return the money back, what should you do?

Apply two hours before the flight - get 95% of the ticket price. If there are less than two hours left before the departure of the bus, you will receive 85%.

The reason for missing the flight is an unexpected illness. Is it possible to receive compensation under such circumstances?

If you suddenly fall ill unexpectedly or something unpredictable happens, contact the ticket office of the station within three days. Given these circumstances, you are required to return 75% of the ticket price and the amount spent on baggage allowance.

If you wish, you can simply change your ticket for a new flight, and you will have to pay an additional 25% of the ticket price.

Left the bus?

Such situations are also possible on the way. What should a passenger who has left the bus do? To the chagrin of passengers who lagged behind their bus during the next stop, it should be noted that there will be no compensation, even for the path that you did not have time to travel.

In what cases is it possible to get the full price of the ticket?

Guaranteed to get a full refund you can:

  • When a flight is cancelled;
  • If the departure of the flight is postponed by the carrier to a later time;
  • Instead of a bus with soft seats, as previously stated, a regular mode of transport is sent on the way;
  • The passenger seat indicated on the ticket is occupied by another person;
  • If the bus stopped without completing the trip to the end, passengers will receive compensation only for the segment of the journey that the transport did not complete.

1. Rules for the sale of tickets.

Advance ticket sales open:

For intercity routes in 14 calendar days.

For international routes in 14 calendar days:

  • St. Petersburg — Minsk
  • St. Petersburg — Pinsk
  • St. Petersburg — Novopolotsk

For international routes at least 28 calendar days in advance:

  • St. Petersburg — Parnu
  • St. Petersburg — Joensuu
  • St. Petersburg — Helsinki
  • St. Petersburg — Kuopio
  • St. Petersburg — Chisinau
  • St. Petersburg — Riga
  • St. Petersburg — Tallinn
  • St. Petersburg — Kyiv
  • St. Petersburg — Odessa
  • St. Petersburg — Warsaw
  • St. Petersburg — Ungheni
  • St. Petersburg — Balti
  • St. Petersburg — Marijampole
  • St. Petersburg — Aktobe
  • St. Petersburg — Tiraspol
  • St. Petersburg — Turku
  • St. Petersburg — Lappeenranta

Advance ticket sales close one calendar day before the bus departure.

1.2 The current sale opens on the day of departure and ends 5 minutes before the departure of the bus.

Rules for refunding tickets for international routes Amron(Ecolines, Norma-A, Ukrainian lines)

1. When returning a ticket earlier than 24 hours before departure, 20% of the ticket price is withheld.

2. When returning a ticket in the period from 24 hours to 1 hour before departure, 50% of the ticket price is withheld.

3. When returning a ticket later than 1 hour before departure, tickets are not refundable.

Rules for refunding tickets for Eurolines international routes

In case of cancellation of a trip by a passenger, a refund is made as follows:

1. If more than 24 hours are left before the departure time of the flight, then 100% of the ticket price is returned to the passenger.

2. If between 24 hours and 1 hour is left before the departure time of the flight, then 50% of the ticket price is refunded.

3. If less than 1 hour is left before the departure time of the flight, the tickets are non-refundable.

Rules for the return of tickets for international routes by buses "Ecolines" (Amron).

1. When returning a ticket earlier than 24 hours before departure, the passenger is charged 20% of the cost of the trip.

2. If the ticket is returned less than 24 hours before departure, the passenger will be charged 50%.

3. After the departure of the bus - tickets for return are not accepted.

A fee of 20 rubles is charged for the “return ticket” operation.

Rules for refunding tickets on intercity routes

When returning tickets to the box office no later than 2 hours before

5% - from the cost of the ticket and luggage.

IN within 2 hours before departure from the passenger is withheld:

15% - from the cost of the ticket and luggage.

Within 3 hours after departure from the passenger is withheld:

25% - from the cost of the ticket and luggage.

In the event of a delay in the departure of the vehicle within three hours or due to illness, an accident, within three days from the moment of departure of the vehicle for which the ticket was purchased, renew the ticket for another vehicle subject to an additional payment of twenty-five percent the cost of travel, baggage, carry-on baggage, or receive back the cost of travel, baggage, carry-on baggage minus twenty-five percent of their value.

The most detailed information about the possibilities of ticket management and baggage transportation is available at ECOLINES offices, on buses or on the website www.website.

The ticket can be purchased online at www.site. On the site it is possible to pay for a ticket in the following currencies EUR, PLN, BGN, RUB (+Yandex.money), UAH, GBP, CZK, BYR (at www..
Or in one of the official representative offices of ECOLINES (see section ) or agents.

The date can be changed free of charge earlier than 24 hours before the bus departure. Also during this period of time, you can open a date and use this ticket within 1.5 years from the date of purchase.

If less than 24 hours remain until the moment of travel, then the date is changed only for 50% of the ticket price.

If there is less than 1.5 hours left before the trip, the date does not change.

Until the moment of the first trip on the ticket within the same route (except for the carriers Abildskou, Elbrus-Trans, Klaipedos AP, MINSKTRANS, Pinskiy AP or Uklines), you can change the point of departure / arrival. This service is only available at Ecolines dealerships (Contacts). If the changed ticket costs more, then the passenger must pay the difference, if it is cheaper, then the difference is not refundable.

If the desired point of departure/arrival is on a different route, then the ticket must be returned, taking into account the conditions of the rules of carriage (Terms and Conditions), and a new one must be purchased.

You can return a ticket purchased on the Internet on the website www.site, compensation for the ticket, subject to the rules, is transferred to the bank account from which the payment for the ticket was made in Latvia, Lithuania, Estonia and Russia within 3 to 15 working days .

If the ticket was purchased for Yandex-money or in UAH, then within 15 business days from the date the administrator received the completed application from the client. When canceling a ticket purchased with Yandex money, the administrator sends a return form personally.

Compensation for a ticket purchased online in Belarusian rubles when purchased via WEB PAY or Easy Pay, as well as paid through the belqi electronic money system / AIS Calculation, is paid at the office of ECOLINES Belarus at the address: Minsk, st. Bobruiskaya 21, room 3 after a call from the administrator. When receiving compensation, you must present your passport.

Boarding the bus without a printed ticket is possible. If the passenger knows the ticket number and the security code, then it is advisable to print the ticket from the ECOLINES homepage www.site.

If the passenger does not have such an opportunity, then a boarding pass can be obtained from the stewardess free of charge (except for flights operated by Abildskou, Elbrus-Trans, Klaipedos AP, MINSKTRANS, Pinskiy AP or Uklines) or at ECOLINES offices (except Ukraine).

Cancellation of the trip must be done no later than 1 hour before the bus departure. In case of untimely cancellation of the trip, compensation is not paid. If you cancel a trip on tickets purchased for 50% or 100% bonus points, bonus points are not returned.

You can cancel your trip:

  1. at the agency where the ticket was purchased
  2. in emergency cases, when the passenger is not able to come to the boarding office or to the agency where the ticket was purchased, you can cancel the trip at ECOLINES offices
  3. if more than 24 hours are left before the trip, the passenger can cancel the ticket within 12 hours from the date of purchase of the ticket and receive a 100% refund for the ticket.
  4. not later than 1,5 hours before the bus departure on the Internet on the website www.site in the section "Your ticket"
  5. not later than 1,5 hours before the bus departure by sending an SMS to the phone number indicated on the ticket.

If a ticket is purchased under any promotion, the terms of that promotion will apply.

Compensation for an unused ticket is paid at the agency where the ticket was purchased, upon presentation of a ticket with a timely refusal, a cash receipt and an identity document (passport or driver's license). If more than 24 hours are left before the trip, the passenger can cancel the ticket within 12 hours from the date of purchase of the ticket and receive a 100% refund for the ticket. If you return the ticket earlier than 24 hours before the departure of the bus, 80% of the cost of the trip is refunded. If the ticket is returned between 24 hours and 1 hour before the specified trip, 50% of the trip cost will be refunded.

If the ticket is returned later than 1 hour before the specified trip, as well as after the departure of the bus, the money for the unused trip will not be refunded.

If the departure of the bus is delayed due to the fault of the carrier, the passenger has the right to refuse the trip and, by presenting a ticket with a refusal, can receive compensation in the amount of 100% of the ticket price. Compensation can be received within 6 months from the date of registration of the refusal.

It is allowed to carry three pieces of baggage per passenger free of charge, the weight of each piece does not exceed 30 kg, and hand luggage weighing up to 5 kg and dimensions - 45 cm x 35 cm x 20 cm (from 06/01/2015.).

Baggage is distributed as follows:

  • One bag size 50*50*80cm
  • Or two bags size 40*50*50cm
  • Or three bags size 20*55*60cm

Additional baggage is accepted for transportation only if there is free space in the luggage compartment of the bus and for a fee. The free space in the luggage compartment is determined by the driver at the time of boarding, taking into account the total number of passengers on the bus, the distribution by city and other factors.

The carrier has the right to refuse the passenger to carry additional baggage / cargo. If in this case the passenger decides to cancel the trip, the stewardess makes a note on the ticket, and the passenger with such a ticket has the right, by paying 10% of the ticket price, to reschedule the date of the trip. This service is possible only in trusted ECOLINES representatives. These tickets are non-refundable and non-refundable.

According to the rules, luggage without a passenger is not accepted for transportation.

The ticket price includes the transportation of the passenger and his luggage from the point of departure to the point of arrival indicated on the ticket.

During the flight, the carrier may provide additional services (stewardess, video, toilet, air conditioning, blankets, etc.), the presence or absence of which depends on the direction and duration of the flight - paid (buffet, telephone).

The carrier guarantees stops or technical stops at least every 4.5 hours, if they do not contradict the Road Traffic Regulations and do not threaten the safety of passengers and their belongings.

A lost ticket can be restored at the agency where it was purchased, in accordance with the rules of the agency, or at ECOLINES offices free of charge.

Tickets with an open travel date are non-refundable. Renewed tickets cannot be returned and refunded for an unused trip, and it is also impossible to change the departure date.

Bonus points are accrued only at the time of purchasing a ticket on the website www.site, it is impossible to add bonus points for a purchased ticket in any other way. For tickets purchased on the bus, bonus points are also not awarded.

According to the ECOLINES transportation rules, animals cannot be transported.

A ticket purchased at the ticket office of the bus station can be returned back to the ticket office. If you bought a ticket via the Internet, then it can be returned in the same way if there is a “cancel” button on the website in the ticket purchase section. You will receive money on your card with which the payment was made. If the allowable ticket return period has expired, then it will only be possible to return it to the box office. For some bus routes, it may not be possible to return a ticket via the Internet. In this case, in order to return it, you must go to the ticket office of the bus station of the point of departure.

A ticket purchased at the ticket office of the bus station can be returned back to the ticket office. If you bought a ticket via the Internet, then it can be returned in the same way if there is a “cancel” button on the website in the ticket purchase section.

Return a bus ticket bus station how much you lose

You will receive money on your card with which the payment was made. If the allowable ticket return period has expired, then it will only be possible to return it to the box office. For some bus routes, it may not be possible to return a ticket via the Internet. In this case, in order to return it, you must go to the ticket office of the bus station of the point of departure.

When returning a ticket, the bus station and service fees are deducted from its cost, as well as up to half of the ticket price, depending on the time remaining before the departure of the bus. The less time left before departure, the greater the amount will be deducted when refunding money for the ticket.

What amounts will be withheld when returning a ticket

Depending on the time remaining before the departure of the bus, the following amounts will be withheld:

  • If you return your ticket no later than 24 hours before departure, the full price will be refunded, except for withheld fees.
  • When returning a ticket at least two hours before departure, in addition to fees, 10% of the ticket price is withheld.
  • Ten minutes before departure, in addition to fees, 20% of the ticket price is withheld.
  • Less than ten minutes before departure and within three hours after departure, fees and 30% of the ticket price are withheld.

The full cost of the ticket is refunded at the ticket office of the bus station in the event that the flight is canceled. Suburban bus tickets are non-refundable and non-refundable.

For buses operating international routes, other return conditions may be approved, in accordance with the agreement governing this issue.

Rules for travel, purchase and return of tickets

Return and exchange of tickets

Ticket return policy

The refund amount is calculated from the bus station tariff, and not from the final ticket price. Thus, the agency fee is not included in the refund amount. The Tomsk bus station additionally charges a ticket refund fee in the amount of 25 rubles, the Samara bus station - in the amount of 30 rubles. At the bus stations of the Omsk region, tickets for suburban flights are refunded if at least a day is left before the bus departure.

Ticket return procedure

The money is returned strictly to the bank card with which the payment was made. For objective reasons, money is credited to bank cards only 1-5 days after the transfer. In the Qiwi payment system, the refund is made to the buyer's QIWI Wallet, even if the payment was made from a mobile phone. This is a feature of the QIWI payment system.

Return of tickets through the website

Returning tickets through the website is the most transparent, fastest and most reliable way to return tickets. We recommend this return option. Due to technological limitations return through the site stops 10-15 minutes before the bus departure. If the bus station allows us to find out the current status of the flight, then a return through the site for cancellation or disruption of the flight is possible even after the departure time. In other cases, the return procedure at different bus stations is different. We recommend that you go to the page of the bus station from which the ticket was purchased and familiarize yourself with the return rules set out there.

To apply for a refund through the website, on the "My tickets" page, click on the icon next to the ticket you want to return. After filling out and submitting the application, the “Refunds” tab appears on the “My Tickets” page, where you can track the status of your application.

Immediately after submitting the application, our system tries to process the ticket refund using the bus station database. If the operation was successful, then we receive the estimated amount of the refund from the bus station and transfer it to the buyer within a few minutes. If the payment was made from a bank card, then the return to the card should be expected in 1-5 days after the transfer. Deadlines are out of our control.

The procedure for returning tickets at the bus station is determined by the bus station itself and therefore it is different at different bus stations. For example, at the bus station in Novosibirsk and the bus stations of the Primorsky Territory, refunds at the box office are not performed at all. The exact return procedure is described on the page of the bus station. We strongly recommend that you familiarize yourself with this information before your trip.

To return and exchange tickets purchased on our website, you must contact the address indicated on the page of the relevant bus station. To return an electronic ticket, you will need to present a passport in the name of the passenger indicated on the ticket and a printed ticket itinerary receipt. You will most likely be asked to fill out a return application. The application form can be completed in advance by downloading it from our website.

return request form

The transfer of money to the buyer will be completed no earlier than our return processing service receives a copy of the return application.

Ticket exchange

The technology of ticket exchange by bus stations is not supported.

How to return bus tickets?

If there is a need to exchange a ticket for another, you must return the ticket, and then purchase a new one. We recommend using a refund to a prepaid account, which will allow you to receive money with minimal delay and use it for a new purchase.

Solving problems with returns

For questions regarding ticket refunds, please call 8-800-700-5787 (during business hours), or leave a message on the website (24 hours a day). Remember that the time during which a return is possible is legally limited and it is not worth delaying the appeal. If the money for the return is not received in a timely manner, then before contacting us, we strongly recommend that you familiarize yourself with our standard recommendations.

Other articles of the section

  1. Return and exchange of tickets
  2. Traveling with children
  3. Carriage of luggage
  4. Transportation of animals
  5. Travel reports

E-ticket refund policy

The refund of the fare for electronic tickets paid by bank cards is made in the personal account on the ticketonbus.ru website. To return a ticket, you must fill out a standard form (download from the link), scan it, a copy of an identity document, and attach it to your personal account. Funds for an unused trip are credited to you within 3 to 30 calendar days in the same way that the payment was made.

Service and commission fees are non-refundable.

According to Article 23 of the Road Transport Charter dated November 8, 2007, in case of a flight disruption for technical reasons or a flight delay of more than an hour, a full refund is made. If a ticket refund is initiated by a passenger, the following deductions are made:

  • Ticket refund more than 2 hours before departure - 5% of the fare.
  • Ticket refund within 2 hours before departure - 15% of the fare.
  • Ticket refund within 3 hours after departure - 25% of the fare.

If the refund is made after the departure of the vehicle, you must first make a mark on the electronic ticket with the administrator (dispatcher) of the bus station from which the flight is operated, and then issue a refund on the ticketonbus.ru website.

In the event of a flight cancellation, 100% of the ticket price will be refunded.

To do this, you must provide a bus ticket with a note from the bus station that the flight indicated on it really was not.

Applications for a refund of the fare, made on the website on the website ticketonbus.ru, are submitted within 10 days after the departure of the flight. The return of the fare is made by the bank within a period of up to 1 month.

When paying by bank cards, the refund amount is transferred to the same card with which the order was paid.

Baggage tickets are purchased at the ticket office of the bus station.

A ticket refund in your account can only be issued in the full version of the site. This feature is not available on the mobile version of the site.

REFUND GUIDE FOR ELECTRONIC TICKETS

In the Personal Account ("My tickets") after buying a ticket, the "Return" button appears.

To return an e-ticket purchased on the site, you need to

  1. Submit a return request using the appropriate form.
  2. Print the Application, sign and date.
  3. Scan or photograph the Application, attach a scanned copy or photo of the document for which the ticket was purchased (passport or other), attach a scanned copy or photo of the ticket.

Below on this page there will be a form for sending all documents to be returned to the manager.

After this step, the manager will review your return application and make possible decisions:

  1. Return approved.

    How to return a bus ticket

    Please note that refunds are processed within 30 days.

  2. Not accepted. The manager reviewed the application and found an error in the submitted documents. You will need to correct the documents according to the manager's comment and send the documents again.
  3. Refusal(according to the Rules for the return of electronic tickets).

Return bus ticket

TICKET REFUND RULES

According to Article 23 of the Road Transport Charter dated November 8, 2007, in case of a flight disruption for technical reasons or a flight delay of more than an hour, a full refund is made. If a ticket refund is initiated by a passenger, the following deductions are made:

Ticket refund more than 2 hours before departure - 5%;
Ticket refund within 2 hours before departure - 15%;
Ticket refund within 3 hours after departure - 25%;
3 hours after the departure of the bus, a refund for the ticket is not made.

CEN collection(service fee) - non-refundable!

To return, you must submit an application in writing, in which you need to specify:

— Number of the order (itinerary receipt);

- FULL NAME. the person for whom the itinerary/receipt was issued;

- itinerary;

- departure date;

- departure time;

- the phone number that was specified when paying for the ticket (not a contact number).

This application must be signed, scanned and emailed to: [email protected]

Ticket refund

Ticket return policy

According to article 23 of the Road Transport Charter of November 8, 2007, if the flight is disrupted for technical reasons or the flight is delayed by more than an hour, the fare will be refunded in full. The agent fee for the Internet sales service, the bus station fee for the advance sale (if any), as well as possible fees of the payment systems with which the user made the payment, are non-refundable.

If a ticket refund is initiated by a passenger, the following deductions are made from the refunded fare:

  1. Ticket refund more than 2 hours before departure - 5%
  2. Ticket refund within 2 hours before departure - 15%
  3. Ticket refund within 3 hours after departure - 25%
  4. 3 hours after the departure of the bus, a refund for the ticket is not made

Refund of an electronic ticket through the website

To apply for a ticket refund through the website, on the "My tickets" page, click on "Return ticket" next to the ticket that needs to be returned.

The refund amount is automatically calculated by the bus station based on the date of application, departure date and current flight status. When processing a refund request, the ticket will be refunded at the bus station automatically.

When issuing a ticket refund operation (clicking “Return ticket”), you will have the option of refunding money:
- to the card (the term of enrollment is 3-5 working days).

IMPORTANT! If you have issued several tickets within one payment, the refund operation to a bank card must be carried out separately for each ticket.

If the funds on the balance of the personal account were used when paying for the ticket, then when issuing a refund, the funds will be credited back to the balance of the personal account.

  • To withdraw funds from your personal account, you need to send an application in a free form indicating the phone number and account number to the e-mail: [email protected] (Sample letter: I ask you to return the money to the card, account number: ____, phone: _____.) This operation can be performed no later than 1 hour before the flight departure. After submitting an application, funds are received on the buyer's card only 3-5 days after the transfer.

A refund to a bank card is also possible by submitting an application at the ticket office window of the bus station. An application is accepted if the passport data of the person who presented the passport matches the passport data indicated in the electronic ticket.

Less than 1 hour before the departure of the flight, the return of the ticket is issued only by submitting an application at the box office of the bus station.

Refunds to the mobile phone account are carried out upon a written application, within 5 working days.

Return tickets at the bus station

To return an electronic ticket through the ticket office of the bus station, you will need to present a passport in the name of the passenger indicated on the ticket, as well as fill out an application for a refund.

The application form can be completed in advance by downloading it from our website.

Download the return application form

The transfer of money to the buyer will be made by us after receiving an application for a refund from the bus station.

ATTENTION!

How to return a ticket

The ticket office of the bus station only accepts return applications. The money for the ticket at the box office is non-refundable!

Ticket exchange

The bus station's ticket exchange technology is not supported. If there is a need to exchange a ticket for another one, it is necessary to return the ticket in accordance with the rules of passenger transportation with deduction of the commission fee and the advance sale fee, and then purchase a new one. We recommend using a refund to a prepaid account (balance), which will allow you to receive money with minimal delay and use it for a new purchase.

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