Hilton phuket arcadia resort spa 5 reviews
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A powerful PR company of the Hilton brand, formed the association "Hilton is cool" The reality turned out to be different "Hilton is g ... o" I made a gift for my parents, the choice fell on Hilton. Parents arrived at 10 am, and check-in, only from 3 days. Therefore, it was decided to take a day earlier and check in upon arrival. I contacted the hotel, said at what time we would arrive to check in, that this was a gift to my parents and asked to make the stay unforgettable. They did ... Parents were settledin a dirty and dead room, in which the cleaning lady was cleaning. I went to the reception to sort it out, they said that there were no free rooms and therefore settled in one. But I took a day earlier and wrote the check-in time! And we see that the number is not ready! Okay, I'll contact the Russian manager and resolve the issue. Yeah, damn it, when I explained the problem to the manager Diana, she apologized and said that she could not change the room, since we had paid for a superior room with a view, she would not be able to change to a room that corresponds to this class AND OFFERED A FREE DRINK, class .. Now about the hotel, it is very old and shabby, in some places it stank of paint. We got a dirty room, in which even the menu was dirty, I immediately introduced the hero from Shantaram, who lived in dirty hotels in India, only we have a superior room at the 5 star Hilton hotel. On the plus side, a good location, next to the sea. Conclusion I would not recommend this hotel to anyone, price-quality discrepancy.…
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Date of stay: August 2019
Healthy
Reply from: 2 days ago
Google Translator
Dear pact9i7a, Thank you very much for your recent stay and for sharing your experience at the Hilton Phuket Arcadia Resort & Spa. We will always strive to offer the highest levels of personalized service and it would appear that on this occasion we regrettably failed to meet with your expectations, in term of the room experience, and made you feel uncomfortable during the stay. We are very sorry and please accept our sincere apologies for the inconveniences that you appear to have encountered with. May I would like to further inform that we have been taken with the team for their prompt review and appropriate action in order to 'Make It Right', and our Russian Manager, Diana tried her best to do every ways to make you more comfortable, and offer a free drink for you and however during the period we were running with a full house situation, and unable to change to another room for you. I do apologize once again for the inconvenience on this. pact9i7a, it was a pleasure to have you stay with us, and we thank you very much once again for your candid feedback and I do hope that you will provide us the opportunity of being able to warmly welcome you back 'Home' so that we may more fully demonstrate the traditional levels of Hilton Phuket Arcadia Resort & Spa hospitality. Until we have the opportunity of being able to welcome you again. I wish you safe travels home and with kind regards, Markus Kosch General Manager Hilton Phuket Arcadia Resort & Spa
MoreFavorite hotel review
Stayed at the hotel with family for 12 nights in May. We had two standard rooms. The first half of the stay, the rooms were with a view of the sea, in the second half of the rest - the garden. In general, in fact, the division, of course, is approximate. The 6th floor caught a piece of the sea and was considered a Sea view, the 3rd floor overlooking the pool was already considered a Garden view. Accommodation was great! We had an anniversary and our room was decorated - flowers, petals on the bed and a cake. I would especially like to note: - friendlyincredibly smiling F&B and housekeeping staff; - a chic children's room and even a separate special menu for babies from 4 months old! Can you imagine? Meat ground with vegetables! Gorgeous! Haven't seen this anywhere! - a huge range of breakfasts! Were after Arcadia in Conrad Bangkok - no comparison at all! Arcadia is many times superior to the luxury brother! Both the range and the level of staff! - magnificent complex themed dinners! My husband had to be dragged out of dinner by force - he really wanted to test all the dishes, but this is unrealistic! Seafood, meat, cuts, vegetables, rolls and sushi, cakes and ice cream. Even coffee and tea is included in the price! - well, my special love relates to two employees of the restaurant - Htet Wai Lin and Pushpa (Poonim). Two of the nicest employees charmed me with their good nature and sincerity so much that I will have to go to this hotel again! residence were frequent misunderstandings. This, perhaps, I would call the disadvantage of the hotel. The front desk staff have a mediocre level of English, a low level of hospitality (surprisingly yes) and sooooo slow. I give an assessment as an employee-colleague from the Siberian Hilton. However, be that as it may, my next visit to you is in December 2019. See you soon!…
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Date of stay: May 2019
Healthy
Response from HiltonPhuketArcadia, General Manager at Hilton Phuket Arcadia Resort & Spa
Google Translator
Dear tretyakovich, Thank you very much for your most generous review and for sharing your ‘Paradise’ experience at the Hilton Phuket Arcadia Resort & Spa. While we pride ourselves in striving to exceed the expectations of our guests, it is always an absolute treat to receive encouraging feedback such as yours, clearly expressing what it is that we are able to deliver. I am also delighted to know that your 12 nights stay in May at our resort with your family was amazing, and that you were able to impress our ‘Warmth of Hospitality’. Please be assured that I will take the liberty of forwarding your feedback impression to our Team Members, with special mention to Htet Wai Lin and Pushpa, and Dmitry who did a great job and fulfil your stay experience as I am very sure your feedback will serve as an encouragement to all of us, as we strive to continuously improve the quality of our services, to ensure that your next stay will be a great and memorable once again. tretyakovich, it was a great pleasure to have you stay with us, and thank you very much once again for your review feedback, we most certain do look forward to welcoming you and your family back to the Karon Beach and Hilton Phuket Arcadia Resort & Spa again this year. I wish you safe travels home and see you in December 2019. Markus Kosch General Manager Hilton Phuket Arcadia Resort & Spa
MoreThe hotel does not match the price-quality absolutely. We booked a hotel for our parents' vacation and were shocked at the terrible state of the hotel. You shuffle around the walls, with paint peeling off in places on the walls. It felt like you were in a children's camp under the USSR. We had a Deluxe room, but it looked like an absolutely ordinary 4-room, not even a 5-star hotel, plus it was poorly cleaned, even the menu on the table was dirty, dirty and dusty, the room was generally dusty. Hotel definitelyrequires an absolute upgrade. Too bad I didn't take a picture, I forgot! Even on the balcony there was a table, a board fell off from it, which, personally, shocked me even more “how so????, why are they asking for such money?”…
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Date of stay: August 2019
Healthy
Response from HiltonPhuketArcadia, General Manager at Hilton Phuket Arcadia Resort & Spa
Reply from: 2 days ago
Google Translator
Dear Irisha_air, Thank you very much for your recent stay and for sharing your experience at the Hilton Phuket Arcadia Resort & Spa. I am very disappointed to hear that we appear to have failed in being able to live up to your expectation while recently staying with us. At the onset, I would like to convey my sincere apologies for the inconvenience that you appear to have encountered. Please rest assured that your feedback has been taken with the team so that we may learn from your constructive insight and feedback, and we are better able to understand as to where we need to enhance our service. On the separate notes, may I would like to take the opportunity of appraising you of the fact that we have been and will continue to be carrying out an on-going product improvement program within our resort both interior and exterior function. We are scheduled for renovation and will block and renovated different buildings step by step, including the outlets as well. As now our famous Thai Thai restaurant is ready for fully operation after almost 3 months being closed for the renovation. Irisha_air, it was a pleasure to have you stay with us, once again, thank you very much for your candid feedback the essence of which will enable us to monitor and improve our standards. We would like to have another opportunity to re-build your confidence and therefore provide to you the Hilton standard that you have come to expect of Hilton Phuket Arcadia Resort & Spa. Until we have the opportunity of being able to welcome you again. I wish you safe travels home and with kind regards, Markus Kosch General Manager Hilton Phuket Arcadia Resort & Spa
MoreLarge green area, about 4 swimming pools, ATM. Of the minuses: there is no infrastructure nearby, you need to go to the hotel, old phuket and further to cafes and shops. The sea is across the road, but there are no lifeguards on duty and there are flags everywhere about the prohibition of swimming, you need to walk 300 meters to the bathing place. Breakfasts did not change much, unfortunately, they became boring after 11 times. In general, everything is fine, the towels are white, the rooms are clean, the staff is friendly.
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Reviewed in partnership with Hilton Hotels & Resorts
Date of stay: August 2019
Healthy
Response from HiltonPhuketArcadia, General Manager at Hilton Phuket Arcadia Resort & Spa
Reply from: 4 days ago
Google Translator
Dear Konstantin S, Thank you for taking the time to share your feedback about your recent stay at Hilton Phuket Arcadia Resort & Spa. While I am glad to hear that you generally enjoyed our overall service and facilities, I would like to convey my apologies for a few letdowns you have experienced. I am sorry if you were not able to enjoy Karon Beach in its full beauty this monsoon season as the weather has caused the sea to be quite rough. I hope you get to experience bathing on the beach on the sunny season. In regards to having lifeguards on duty, the local government does have lifeguards on standby who constantly patrol the beach and are always ready to respond immediately in case of accidents. We also send our gardeners every day in the morning to clean up the beach from debris. We have as well a permanent security guard at the road to guide guests in crossing and stop the traffic. As for your comment on our breakfast variety, I would like to thank you for this constructive feedback which will be shared with our Kitchen and Food & Beverage Teams, respectively, for review and immediate action. Konstantin S, I would like to reiterate that we are consistently undergoing changes in our product and facilities within our resort, so that we may better align with the expectations and changing needs of our discerning guests. With this in mind, we once again thank you for your candid and constructive feedback and most certainly do look forward to be able to welcome you ‘home’ to the Hilton Phuket Arcadia Resort & Spa in the near future. Until the opportunity permits, Markus Kosch General Manager Hilton Phuket Arcadia Resort & Spa
MoreResponse from HiltonPhuketArcadia, General Manager at Hilton Phuket Arcadia Resort & Spa
Google Translator
Dear pushkaaksenia, Thank you very much for taking the time to write your detailed about the experience you had while recently staying at the Hilton Phuket Arcadia Resort & Spa. In reviewing to your feedback, it would appear that regrettably, we fell short of being able to live up to your expectation. May I would like to reiterate our sincere apologies on the services and products shortfall that you experienced in this instance and for failing to have lived up to your expectation. Your comments have been taken most serious with the team for further prompt review improvement, so that we may better align with the expectations and changing needs of our discerning guests. I do apologize once again for the inconvenience that you had. pushkaaksenia, it was a great pleasure to have you stay with us, and thank you very much once again for your candid feedback the essence of which will enable us to monitor and improve our standards. We would like to have another opportunity to re-build your confidence and therefore provide to you the Hilton standard that you have come to expect of Hilton Phuket Arcadia Resort & Spa. Until we have the opportunity of being able to welcome you back ‘home’ to the Hilton Phuket Arcadia Resort & Spa, I wish you safe travels home and with kind regards, Markus Kosch General Manager Hilton Phuket Arcadia Resort & Spa
MoreA large comfortable hotel of a well-known international chain, in a picturesque green area, for all categories of tourists
LOCATION
Located 50 m across the road from Karon Beach (rooms 60-300m from the beach), 9 km from the center of nightlife - Patong Beach (15 min drive), 48 km from Phuket Airport (55 min drive).
HOTEL INFORMATION
The hotel was opened in 1987, renovated in 2017. A total of 662 rooms in 3 zones (five buildings Andaman A, C, Saitong E, F, G - 6th floor, two buildings - Lotus, Andaman wing B -12th floor): Andaman (338 rooms), Saitong (217 rooms) and Lotus (109 numbers).
Deposit upon check-in: credit card pre-authorization or cash deposit THB 1,500 per room per night, minimum THB 4,500, maximum THB 20,000 per room per stay, cash in THB or credit card blocking. If tourists do not want to provide a credit card for pre-authorization, they can leave a cash security deposit of 5,000 baht, which is returned upon check-out. In this case, tourists will not be able to record any spending on their room account - or they must top up a deposit to maintain a minimum mortgage of 5,000 baht.
Smoking is not allowed in the rooms. Pets are not allowed. There is a room for the disabled - 2 junior suites (equipped elevator, access to the lobby, restaurant). Daily cleaning, change of bed linen - 2 times a week. Birthday compliments - cake; newlyweds - bed decoration, cake (min 3 nights).
5 pools (7:00 - 19:00; Ocean Beach Club, Garden Pool upper, Garden Pool lower; Seafarer Pool upper, Seafarer Pool lower), 2 water slides
Sails restaurant (international cuisine, 6:00-11:00, 12:00-17:00, 18:00-22:00, BB, HB, FB, AI, indoor and outdoor)
Buon Appetito restaurant (Italian cuisine, 6:00-11:00, 18:00-23:00, BB, HB, FB, AI, indoor and outdoor)
Thai Thai restaurant (Thai cuisine, 18.00-22.00, HB, FB, AI, indoor and outdoor)
Ocean beach club restaurant (Thai, international, Mediterranean cuisine, 10.00-21.00, last order 20:45, AI, outdoors)
Caffe Cino (snacks, pastries, 7.00-21.00, AI, indoors and outdoors)
bar Andaman Lounge (10.00 - 01.00 AI, indoor and outdoor)
1-2 elevators in each building
5 conference rooms (80, 130, 200, 200, 800 people)
tennis court
BEACH
Public sandy beach. Beach towels - free of charge.
ROOM CATEGORIES
151 deluxe garden view (44 sq.m, max. 3/2+2 people, 78 dbl/73 twin, in Saithong E, F, G building - Thai style decor, updated in 2017, garden view)
16 deluxe sea view (44 sq.m, max. 2/2+2 people, 7 dbl / 9 twin, in the Saithong G building - Thai style decor, updated in 2017, sea view)
40 deluxe family (44 sq.m., max. 2+2 people, two qeensize double beds, no extra bed, in Saithong E, F, G building - Thai style decor, updated in 2017, garden view)
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199 deluxe plus garden view (44 sq.m, max. 3/2+2 people, 64 dbl / 135 twin, in Andaman A, B, C building - with modern decor, updated in 2012, garden view)
129 deluxe plus sea view (44 sq.m, max. 3/2+2 people, 40 dbl / 89 twin, in Andaman A, B building - with modern decor, updated in 2012, sea view)
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60 junior suite garden view (62 sq.m, max. 2+1 people, 37 dbl / 23 twin, in Lotus building, updated in 2003, garden view)
47 junior suite sea view (62 sq.m, max. 2 + 1 people, 16 dbl / 31 twin, in the Lotus case, updated in 2003, sea view)
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12 (hilton) suite (84 sq.m, max. 3/2+2 people, separate living room, bedroom, double bed, sliding door, in buildings Andaman B, Lotus, Saithong E, F, G, updated in 2003-2012 , garden or sea view; connection with Deluxe Garden twin, Deluxe Plus Sea View twin, Junior Suite Garden twin possible)
6 (hilton) deluxe suite (85 sq.m, max. 3/2 + 2 people, separate living room, bedroom, sliding door, double bed, in Andaman A building, renovated in 2012, sea view; connection with Deluxe Plus is possible Sea view twin)
2 (hilton) superior deluxe suite (138 sq.m, max. 3/2+2 people, separate living room, bedroom, sliding door, double bed, in Andaman building A, B, renovated in 2012, jacuzzi, sea view)
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family suite = hilton suite + deluxe garden view or deluxe plus sea view
There are connecting rooms - except deluxe sea view, superior deluxe suite.
IN THE ROOM
Floor in the bedroom - buildings A , B, E, F, G: ceramic tiles; body C, D: wood
air conditioner
TV (2 Russian channels)
DVD player (junior suite and above)
telephone
Wifi (Standard: 1024MB/1024MB = 300 THB/day Premium: 3072 MB/3072 MB = 600 THB/day; free for Hilton Honor members)
safe
table chair
mini bar
2 bottles of water daily for free
tea/coffee set
separate shower and bath (with toiletries)
bathrobes and slippers
hair dryer
iron, ironing board
balcony
Spa center, massage
beauty saloon
tennis (court 07.00-18.00 free; 18.00-20.00 - 250 baht per hour; racket - 100 baht per hour; balls - used free of charge, new - 350 baht for a set of 3 balls; hotel partner - 400 baht per hour)
table tennis (free)
billiards (200 baht per hour)
squash (300 baht per hour per court)
laundry
squash (extra charge)
car/motoparking (free of charge)
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Spa hotel Hilton phuket arcadia resort &spa 5\* is located a few tens of meters from the beautiful beach. The hotel rooms offer a wonderful view of the mountain slopes covered with tropical vegetation and the ocean coast. Booking the Hilton phuket arcadia resort &spa 4\* hotel will allow you to plunge into the atmosphere of relaxation and carefree rest. The convenient location near the beach and major entertainment centers makes booking a hotel attractive for all categories of tourists. Kata Beach, where the hotel is located, is the third most popular among tourists. Cozy cafes of Thai cuisine are open on a wide line of the coast, with a predominance of seafood dishes. From May to October, the Kata area attracts surfers and divers from all over the world. But still, the main entertainment centers are located in Patong. Guests can get to the city by ordering a taxi. The road to the center of Patong will take no more than 20 minutes. The Hilton phuket arcadia resort &spa 5\* is also a 20-minute drive from Wat Chalong, Phuket's current Buddhist temple. There are several buildings on the territory of the temple, the entrance to them is absolutely free, photography is allowed. Souvenir shops with various products at a very low price are open nearby. Be sure to visit Bangla Street - the center of the shopping and entertainment life of the city. Here, a variety of cafes and restaurants of Thai cuisine are collected in great abundance, offering a rich selection and reasonable prices. Shops, souvenir shops and boutiques will make an unforgettable shopping experience. Prices in Bangla boutiques are very democratic and differ significantly from the world prices. The nightlife in Bangla is no less interesting. Bars and nightclubs offer entertainment for all tastes. In most establishments there is an erotic show.
The hotel is located on Karon Beach, the beach is across the road. The hotel has a huge territory, 3 large buildings, well-developed infrastructure. Wi-Fi 250 baht per hour. Quality rooms, constantly updated furniture and appliances. Very tasty food. You can feel the age of the hotel a little. 20% of Russian tourists rest in the hotel, there is a Russian-speaking representative. Suitable for couples. ...
My husband and I went to Phuket for our honeymoon trip. First time abroad. The paperwork was handled by the Khabarovsk travel agency Asiatravel (I highly recommend anyone from Khabarovsk, they did everything so competently, they answered all the questions about the country that were of interest). We flew, of course, with Pegasus on a direct flight to Phuket. Before the trip, we rummaged through a lot of information on the Internet about the life of the island and about Thailand in general: what is possible, what is not, how to behave. There was also a lot of negativity on the forums, they say, Pegasus ...
Everything worked out in the best possible way. The plane to Phuket was canceled and we were offered to reschedule the tour from May 1 to May 12, and change the Andaman hotel to the Hilton, confirmation came to us and our daughter's gift turned out to be just fabulous! And will be remembered for a lifetime. We flew almost 7 hours from Irkutsk to Phuket, it was a little shocking, it was a little scary, but we had to endure it in order to try this exotic. Having passed passport control and having received our things, we find ourselves in the fresh air...
Hotel Reviews 2010 of the year
No, they are not 100% Indians. Not those clothes. And not the same appearance, faces. Agree because the Arabs are different from the Indians)). I really want to know who these people are. When we went to the seaport for a trip to the Phi-Phi Islands (as the locals say), we got into the same mikrik with these Arabs. There are two of us. They seemed to us a whole company). The Thai driver turned on at first it was some kind of movie for their kids. There was a monitor in the cabin. At first I did not understand, because sat in the front seat, what a sound, and he apparently tried to attract their attention ...
