The tourist was removed from the flight what to do. Reasons why you can be removed from the flight. Too large dimensions

Many fly today, and even more people get into ridiculous situations at the airport or right on board. You may remember the story of an Australian airline that didn't even check-in a passenger just because he was wearing a T-shirt that said "Bush is Terrorist Number 1." They called this extreme measure forced, as they were concerned about the condition of other people who see such a slogan.

Does the carrier have the right to behave this way, interfering with our personal space?

Having become acquainted with the obligations of the parties during the flight, it can be concluded that the company, in principle, will always be right upon removal from the flight. The passenger is unlikely to be able to prove his position even during the trial.

A passenger should be refused transportation if the airline employees consider that the person poses a threat to the safety of other persons on board the aircraft. This is the very first and main point in the existing legislation. But it is absolutely incomprehensible how “a person who carries a threat ...” should look like? In the end, it's up to the carrier to decide. It will be very difficult to argue with him. The employee doesn't like your skirt, and that's it, the flight is cancelled.

Also, a passenger can be removed from the flight if he refuses to follow the instructions, rules, instructions of the company on the ground and in the air. Everything is more or less clear here. If you do not want, for example, to pay for an advantage, then you are welcome to go home.

The next point is considered very important. A passenger may be refused if he is sick and his condition threatens the health of others. Here is an example from life: “Last summer I witnessed one unpleasant story when a lady and her daughter were returning home from Paris to Moscow. The girl was completely covered in red spots. I usually avoid such children, but not because I am terribly squeamish. It’s just that in my childhood I didn’t get chickenpox, and now I’m terribly afraid of getting infected. Doubts crept in at the registrar for the flight. The young man tried for a long time to find out what happened to the child. To which my mother answered in a rather sharp form: "Everything is fine with us, and it's none of your business." Maybe in Russia it would have worked. But they were out of luck. A French airline employee called the doctors who are constantly on duty in the building. Those just a couple of minutes later diagnosed with chickenpox. You can't imagine how furious mom was, because they were refused to be allowed on board. The girl could have infected all the passengers.”

I want to pay special attention to pregnant women. You will also not be registered, even for a short period of time and even if you feel amazing, without a medical certificate. It should have your doctor's permission to fly in black and white. And this is not a whim of the airline, such a measure was taken in order to preserve the health of the expectant mother and her child.

The carrier may also not check-in passengers due to its own oversights. For example, if the company does not provide all the necessary conditions for persons with disabilities. The question here is, in fact, something else. Why do employees sell tickets, assuring them of the quality of the services they will provide to such people? But in fact, the disabled do not receive anything, and even humiliated leave the airport.

In 2009, Russia passed a law that allows people under the influence of alcohol or drugs to be denied check-in for a flight.. A wonderful decree of our government and it was high time to issue it. After all, the number of drunken fights and quarrels right during the flight has significantly increased recently. Fragile stewardesses simply cannot cope with brawlers. There were cases when the plane even made an emergency landing to get rid of such passengers. But this law also has the other side of the coin - for those who are terribly afraid of flying and are used to drowning out their fear with alcohol. They won't be allowed on board either.

Those persons in whose luggage they found goods prohibited for transportation can also be removed from the flight. Carefully read the rules specific to your company, what you can take with you and what not. Do not forget that everything bought in duty free and packed in transparent bags should never be opened during the flight.

Another point is fixed in the rules on air transportation, which says that if there is no mark on the flight coupon about passing special control, you will also be removed from the flight. Do not try to cheat and deceive airline employees. Do everything according to the rules and instructions, and then there will be no problems.

How is a denial of carriage carried out?

An airline employee must draw up an act that records the reasons and the very fact of removing a passenger from a flight. Besides, the airline must refund the money you spent on the ticket in full.

These are cases of refusals that are fixed by law and are presented in the charters of almost all carriers. Of course, there are private, let's say, exotic cases - like with a T-shirt, for example. We advise you to dress modestly for the airport, look more confident and have all the necessary documents with you.

In Kazan, the departure of the Aeroflot flight was delayed for six hours because of the pilot. The media were quick to report that the commander was drunk, the air carrier denies this.

Aeroflot's plane was unable to fly from Kazan to Moscow due to the fact that residual alcohol was found in the pilot's blood, his own law enforcement source told Tatar-inform news agency. On March 17, the 44-year-old pilot was undergoing a medical examination before departure, according to a source from the agency. Analyzes showed that his blood contains 0.06 ppm, which, according to a source from the Tatar-inform news agency, can be called a residual amount of alcohol.

In Kazan Aeroflot plane was delayed for six hours due to intcbatch that its pilot was drunk. Airbus 320 operated flight No. 1279 and was supposed to fly to Sheremetyevo on March 17 at 7:00. There were 80 people on board, including two children. Before departure, the entire crew had to undergo a medical examination. It was there that it turned out that the aircraft commander Vadim Kashin was drunk, the Mash telegram channel also writes.

As a result, the paramedic of the first-aid post did not allow him to fly, and the passengers were unloaded. The plane departed at 13:02. There were 24 passengers on board. The rest flew to Moscow on other flights.

It turned out that the Aefrolot pilot, who got drunk at the helm in Kazan, tried to persuade the doctors to let him take off.

“Vadim Kashin convinced the doctors that he would “fly normally” and that in general it was not worth telling anyone about what had happened. The paramedic had to write a medical certificate twice - the first copy of the raging Kashin grabbed and tore. one day before the flight," the statement said.

According to the journalist, a representative of Aeroflot tried to persuade doctors to allow the drunk pilot to fly the plane.

In the process of explaining to the doctors, the pilot at first said that he did not drink. Then he drank in the hotel the day before. Then he drank the day before yesterday and at home. But the fact is that on March 16, Vadim Kashin was flying from Moscow to Kazan, that is, either the commander was drunk when he flew from the capital, or when he was about to fly there, the authors of the channel summarize.

Denials followed. Information about the “drunk pilot of Aeroflot” in Kazan is a fiction that has nothing to do with reality. This was stated to EADaily by a source in the Kazan representative office of the company.

According to the interlocutor, who agreed to talk about the incident on condition of anonymity, “rocking the situation” is the merit of unscrupulous employees of the airport’s medical service and informants of the Mash Telegram channel. On March 17, the pilot Vadim Kashin himself really aroused the suspicions of the medical service, however, during a subsequent examination in a hospital, no alcohol was found in his blood. At the moment, there is an official check, and a trial is not ruled out. At the same time, Vadim Kashin was not suspended from flying and was not suspended.

Aeroflot’s press service also prepared a refutation: “Aeroflot categorically denies the information disseminated by the Mash telegram channel that the pilot of the Kazan-Moscow flight was intoxicated. The pilot underwent a medical examination at the Republican Narcological Dispensary of the Ministry of Health of the Republic of Tatarstan, which did not reveal any signs of alcohol intoxication.”

Hello Nikolay!

The rules for screening passengers are determined by the Order of the Ministry of Transport of the Russian Federation dated July 25, 2007 N 104 "On approval of the Rules for conducting pre-flight and post-flight inspections"

Paragraph 4 defines and paragraph 5 of the Order (section I) defines, respectively, the goals and objectives of the Preflight Inspection.

4. pre-flight screening passengers and baggage, including belongings belonging to passengers, aircraft crew members, civil aviation aviation personnel, aircraft onboard stores, cargo and mail, is carried out in order to ensure aviation security, protect the life and health of passengers, aircraft crew members and aviation civil aviation personnel, preventing possible attempts to seize (hijack) aircraft and other acts of unlawful interference in the activities of civil aviation by criminal elements, as well as illegal transportation of weapons, ammunition, explosive, poisonous, flammable and other dangerous substances and items prohibited for transportation by air transport in terms of aviation security.

5.Main task holding pre-flight screening is the timely detection, prevention and suppression of attempts to enter aircraft with weapons, ammunition, explosives, flammable, poisonous, radioactive and other dangerous items and substances that can be used to harm the health of passengers, aircraft crew members, create threats to the safety of an aircraft flight or may cause another emergency (aviation) accident, as well as the prevention of illegal transportation of dangerous items and substances prohibited for transportation by air transport under the terms of aviation security, and other items and substances prohibited or restricted for free circulation on territory of the Russian Federation.

As you can see, neither in the goals nor in the tasks, it is said about the suppression of the stupid statements of passengers. Passengers are different, someone is so strongly affected by aerophobia that he can say something, and very unflattering. But this is not a reason to "smoke" respectable citizens, especially children and the elderly.

Section two of the above order determines the procedure for organizing searches, incl. who conducts the search (clause 6 of the Order), what needs to be done upon receipt of information about the threat of an act of unlawful interference(clause 18 of the Order). Obviously, this is what they tried to blame you for. As well as the actions of the administration!!! in case of a delay in the departure of a passenger (clause 19 of the Order).

II. Organization of pre-flight and post-flight inspections

6. Pre-flight and post-flight inspections (hereinafter referred to as inspections) of passengers and baggage, including items carried by passengers, aircraft crew members, civil aviation personnel, aircraft onboard stores, cargo and mail are carried out by aviation security service employees, including dog handlers who have undergone appropriate special training and have a certificate (certificate), with service dogs.

18. Upon receipt of information about the threat of committing an act of unlawful interference on a departing aircraft, a repeated pre-flight inspection of passengers and baggage is carried out, including things that are with passengers, members of the crew of the aircraft, on-board stores of the aircraft, cargo and mail.

19. In the event of a delay in the departure of a passenger related to the pre-flight inspection, the officials of the airport administration, the aviation enterprise, the operator, who carry out the inspection, take measures to send the passenger on the next flight.

It can be said with all obviousness that none of these requirements of the order was fulfilled. So you have every right to file a complaint with the prosecutor's office about the violation by the airport staff not only of your rights as a citizen, but for the grossest violation of their official duties.

I'm not talking about the procedure for conducting a personal search, which is regulated by Article 27.7 of the Code of Administrative Offenses of the Russian Federation. Here the field is "not plowed" for investigation by the prosecutor's office.

Code of Administrative Offenses of the Russian Federation, Article 27.7. Personal search, search of things that are with an individual

1. Personal search, inspection of things that are with an individual, that is, an examination of things carried out without violating their constructive integrity, is carried out if necessary in order to detect the instruments of committing or objects of an administrative offense.
2. Personal search, search of things that are with an individual, are carried out by the officials specified in paragraph 27.3 of this Code.
3. A personal search is carried out by a person of the same sex as the person being searched in the presence of two attesting witnesses of the same gender.
Inspection of things that are with an individual (hand luggage, luggage, hunting and fishing tools, extracted products and other items) is carried out by authorized officials in the presence of two witnesses or using video recording.
(as amended by the Federal Laws of December 3, 2008 N 250-FZ, of October 14, 2014 N 307-FZ)

4. In exceptional cases, if there are sufficient grounds to believe that a natural person has a weapon or other items used as a weapon, a personal search, an examination of things that are in the possession of a natural person, can be carried out without attesting witnesses.
(as amended by Federal Law No. 161-FZ of 08.12.2003)

(see text in previous edition)

5. If necessary, photographic and filming, other established methods of fixing material evidence are used.
(as amended by Federal Law No. 307-FZ of October 14, 2014)

(see text in previous edition)

6. A protocol is drawn up on personal search, search of things that are with an individual, or an appropriate entry is made in the protocol on delivery or in the protocol on administrative detention. The protocol on personal search, search of things held by an individual shall indicate the date and place of its compilation, the position, surname and initials of the person who compiled the protocol, information about the individual subjected to personal search, about the type, quantity, and other identification features of things , including the type, brand, model, caliber, series, number, other identification features of the weapon, the type and quantity of ammunition, the type and details of the documents found during the inspection, which are in the possession of an individual.
7. In the protocol on personal search, search of things that are with an individual, an entry is made on the use of photography and filming, other established methods of fixing material evidence. Materials obtained during the performance of a personal search, examination of things that are with an individual, using photography and filming, other established methods of fixing material evidence, are attached to the relevant protocol.
(as amended by Federal Law No. 307-FZ of October 14, 2014)

(see text in previous edition)

8. A protocol on a personal search, search of things held by an individual, is signed by the official who drew it up, the person in respect of whom proceedings are being conducted on an administrative offense, or the owner of the things subjected to the search, witnesses in case of their participation. In case of refusal of the person in respect of whom the proceedings are being conducted, the owner of the things subjected to inspection, from signing the protocol, a corresponding entry is made in it. A copy of the protocol on personal search, search of things in the possession of an individual, is handed over to the owner of the things subjected to search, at his request.
(as amended by Federal Laws No. 161-FZ of December 8, 2003, No. 307-FZ of October 14, 2014)

(see text in previous edition)

What to do if you are removed from the flight? Above all, control yourself

American airline passenger story United Airlines, which security officers pulled out of the plane due to overbooking, left no one indifferent. Recall that representatives of the airline asked four passengers to leave the plane, but none of the passengers expressed their readiness to refuse the flight. The proposed compensation for the inconvenience caused did not work. As a result, the passengers were told that the computer would randomly select the passengers and they would have to leave the plane.

At this stage, anyone on the plane can be a "victim" and the question arises of what exactly a passenger who is not ready to postpone the flight can do. First of all, according to existing legislation, the passenger has the right to refuse any offer. In Israel, a law was passed in 2012 to regulate air services (the "Tibi Law", after the member of Knesset who initiated the bill). According to the letter of the law, in the case of "overbooking", the airline is obliged to contact passengers in search of volunteers who are ready to stay, and then come to an agreement with them on the amount of compensation, pay for their hotel and meals. At the same time, the required number of nights in the hotel, transfer from the airport and the cost of telephone calls must be paid.

The airline is obliged to deliver the passenger to the place of destination on its own flight or return the money for the ticket to him, at the request of the latter. If the passenger is flying on another flight of the same airline, then the conditions of the flight must correspond to the conditions of the flight, from which the passenger agreed to refuse. The passenger, in turn, is not obliged to fly with the same airline, he can cancel the ticket and receive the amount paid within 21 days. Naturally, all this does not apply to the agreed compensation, which is paid in any case.

What happens if the passenger is nevertheless removed from the flight without his consent? The law provides for special compensation in this case, in addition to an air ticket for another flight. Compensation is set in accordance with the flight distance: up to 2000 kilometers - 1250 shekels per passenger. Up to 4500 kilometers - 2000 shekels per passenger, over 4500 kilometers - 3000 shekels.

In the event that the passenger agreed to receive a ticket for another flight, the airline has the right to reduce the amount of compensation by 50 percent, according to the time of the passenger's delay on the way: with a delay on the way of no more than 4 hours for a flight of up to 2000 kilometers; with a delay on the way of no more than 5 hours when flying over a distance of 2000 to 4500 kilometers; with a delay on the way of no more than 6 hours when flying over a distance of more than 4500 kilometers.

In any development of events, one should behave correctly and not allow the situation to get out of control. When buying an air ticket, the passenger agrees to a number of conditions and, in case of any manifestations of abnormal behavior, the captain of the ship can order to disembark him. In addition, the planes of Israeli airlines are constantly occupied by representatives of the security service, who have the right to complete freedom of action in the event of a situation that threatens, in their opinion, passengers or the liner. So it's better to control yourself.

Yuri Legkov

When it comes to air travel, team members do everything in their power to ensure the comfort, convenience and, most importantly, safety of passengers. Anything or anyone standing in the way of their duties is at risk of being overboard sooner than expected.

There are many actions on the part of passengers that can cause not only disembarkation from the plane before takeoff, but even an unplanned landing in order to save other passengers from danger, even if this danger comes from the face of one of them.

Crew members have the right to remove any person from the flight if they believe that he poses a threat to the comfort and safety of other passengers.

If a person behaves inappropriately, they will be quickly isolated or asked to leave the board. Here are the behaviors that you should avoid at all costs on board an aircraft.

Ignoring crew instructions

Once the aircraft doors are closed, the crew is the ruling authority on board. The instructions must be followed unquestioningly, because the safety of the flight depends on it.

The rules state that attempts to prevent crew members from carrying out their activities will be punished by disembarkation. If you refuse to remove and turn off large electronic devices, fasten seat belts, straighten the seat, etc., you are disturbing the crew, endangering your own health and posing a threat to others. Of course, you will be warned several times, but if this behavior continues, do not be surprised if you find yourself in the airport terminal without taking off into the sky.

Destructive behavior

Screams, yells and actions that irritate other passengers will definitely result in your boarding pass being declared invalid and being dropped off the plane. Sit quietly, listen to the crew and don't touch anyone.

Alcohol intoxication

No one is going to force you to breathe into a tube, after all, you are not the one flying the plane. If you behave inappropriately, demand more alcohol and interfere with others, you will be politely asked to stop. If you choose to ignore the advice, you will have to return to the airport.

Unpleasant odors

If you or your baggage is a source of bad breath, you risk getting off the plane. When something stinks in an airplane, all passengers are unwitting victims of circumstances. Thus, even bad body odor, which indicates a lack of personal hygiene, will be enough reason to remove you from the flight.

This is extremely rare, but most airlines cite the cause of bad breath as a reason to deny boarding.

screaming baby

Unfortunately, air travel is especially cruel for young parents. Babies are still new to the world, but they seem to know that we humans are not allowed to fly and that it is unnatural. They don't like it on the plane, and they are in a hurry to announce it to the whole world in the only available way - by shouting.

If the parents are unable to calm the infant, the crew members may ask them to get off the plane and wait for a more favorable moment to fly with the baby.

Inappropriate shoes

Do not be surprised, there is a very good reason not to let you on a plane if you are not properly shod. It's all about safety.

In the event of an emergency, the aircraft crew is interested in the quick and painless achievement of a safe place by all passengers. Unsuitable shoes (high heels, flip flops, etc.) will interfere with you, and, accordingly, interfere with other passengers.

Provocative clothes

You get on the plane, not on the podium. In addition to you, there are a considerable number of people on the plane, too provocative clothes can upset some of them. This is perhaps the rarest reason for disembarking from an airplane, but it is worth keeping it in mind when planning to fly. Think not only about others, but also about yourself: the air is cool, and it will be much more comfortable for you to sit in comfortable clothes that cover as much of your body as possible.

Just recently, the crew of a United Airlines flight removed two teenage girls from the plane for wearing overly tight leggings.

Too large dimensions

Most airlines are clarifying their rules for obese passengers. In most cases, people who cannot fit into the seat with their seatbelt on are disembarked from the aircraft.

This seems to be discrimination, but it is the crew's responsibility to make sure all passengers are strapped in during landing, takeoff and turbulence. If you fail to fasten your seat belt, you endanger yourself, passengers and the airline operating the flight.

Serious allergies

People with severe allergies to certain foods commonly found on airline menus should be prepared for a possible denied boarding. If you run the risk of reacting to an allergen even at a distance, for example, from the smell of nuts or citrus fruits, you may be in danger in flight, and the aircraft crew may refuse to take such a risk.

Painful look

This is not surprising, and it is easy to understand. If you look so bad that the crew is concerned about your health in the air, it may be decided that you are better off staying on the ground.

In addition, if you have a flu or SARS virus, other passengers are at risk, who will be forced to stay with you in a small hermetically sealed room.

Lewd acts

This applies not only to unwanted harassment of other passengers and crew members, but also to indecent acts committed by mutual agreement. If you are caught by the crew members in unauthorized "entertainment", especially if your actions cause discomfort to other passengers, you will certainly be removed from the aircraft.

What to do if you are dropped off?

First, don't try to argue with the crew. If they decide to remove you from the flight, then disputes and screams will not help, so do not waste your energy.

Once you've been dropped off the plane, go to the airline counter and claim another ticket. Most airlines will provide you with a ticket for the next flight in one way or another, especially if you were removed from the flight for no serious infraction.

Having asked you to leave the cabin, the crew refused to carry you, so the airline is obliged to provide you with an alternative ticket worth up to 200% of the nulled boarding pass.

You will most likely be late, and if your delay results in financial loss, you can demand an apology from the airline and compensation in the form of free vouchers, club cards or extra miles. If the financial losses are large, you can always sue the airline, but the processes are delayed, and the decision may not be in your favor. It is worth weighing the pros and cons before going to court.

Of course, these measures apply to being disembarked from an aircraft for some of the above violations. If you have committed a crime, then not only will your ticket not be returned, you will be sent to jail.