How much will you lose if you return the train ticket. Refund of Russian Railways tickets purchased at the box office. What percentage of the ticket price for railway transport can be returned

Regardless of the reasons forcing the return of previously purchased RZD tickets, everyone has the opportunity provided by law to return tickets.

The legal document regulating the right of the buyer to return travel cards is called the “Rules for the Transportation of Passengers”. These Rules do not distinguish between valid and disrespectful circumstances that prompted the cancellation of the planned trip.

To reduce financial losses, when returning tickets purchased online or directly at the ticket office of the station, you need to be aware of the rules governing such a procedure.

Refund of Russian Railways e-tickets

If a travel ticket that suddenly became unnecessary even before the date of the flight was purchased electronically, i.e. without visiting real railway ticket offices and receiving a paper ticket, it is easier to return it.

The return rules provide for the return of an electronic ticket by Russian Railways via the Internet, which can be easily done at home, sitting at a computer.

Since tickets purchased via the Internet are not handed out directly to the buyer, he prints them out on his own, so it makes no sense to go with him to the place where the transport is sent.

Return procedure

First of all, in order to issue a refund, you need to go to the official website of Russian Railways, or the information portal of the company that acted as an intermediary in the sale of tickets.

To cancel the purchase of an unused RZD e-ticket, the system will require the number of the e-coupon or e-ticket order.

How long to wait for money?

The terms for the return of money to the bank card indicated in the application are from 7 to 30 calendar days from the date of registration of the cancellation of the coupon on the site.

How to make money come faster? Alas, only continue to make purchases in cash.
If it is decided to return the electronic ticket in your personal account or at the box office, the cashier will not issue the full amount either - a special railway fee and a service fee for an online purchase will be charged from it - these are the conditions of the Rules.

Ticket return deadlines

The specific timing of the execution of the operation to refuse transportation servants is affected by the direction of the route (long-distance, local, long-distance and near foreign routes), and the date of departure of the flight.

Cancellation of a ticket after the train has already set off is possible, only a proportionally smaller amount will be returned (the mandatory fee will be additionally deducted).

For example, for local trains:

8 hours before departure - 100% refund;
from 8 to 2 hours before departure - half the cost;
less than 2 hours and within half a day from the moment of departure - 25% for a compartment, and 0% for a reserved seat.

Refund of Russian Railways tickets purchased at the box office

Similar to last year, in 2017 the rules for the return of a valid train travel document that the buyer did not wish to use in the future remained the same.

Return conditions

As with buying a ticket directly at the station ticket office, the simple conditions for returning a purchase that has lost its relevance require a personal visit by the buyer to the ticket office.

Attention! It is not necessary to try to get with your question exactly to the same box office where the ticket was taken. The main thing is that the refund should be made to any of the ticket offices, but to the exact station where the ticket was purchased.

Along with the travel document, which is planned to be returned, the cashier of railway tickets must additionally provide:

an identity document - usually a citizen's passport;
a self-filled application for a refund, the application form is issued by the cashier, or you can print it yourself on the website of Russian Railways and take it with you.

Attention! The identity card of the holder of the travel document must be strictly original. The return policy does not allow the presentation of copies, even properly certified ones.

What to do if it is impossible to return the ticket personally by the buyer

If such a situation has occurred, and the ticket holder is not able to return it on his own, there is only one way out: to issue a power of attorney from a notary to perform this action by someone else (attorney).

For such a purpose, you still have to personally come to the notary's office, or call a notary to your house.
Together with a notarized power of attorney, which indicates the rights of the attorney to return the ticket in the interests of his principal, the attorney will be able to return the ticket. In addition to the original power of attorney, the attorney at the cash desk must provide:

the original of your passport (similarly, copies are not allowed);
the ticket itself;
a self-filled application (or the application is filled in by the ticket holder).

It is important to know! It is necessary that the notary in the power of attorney must, in the powers of the attorney, indicate the possibility of receiving money for the ticket returned to the box office. Otherwise, he will not receive money for the ticket, and he may even be refused on this basis in accepting the ticket itself.

Financial losses

For any carrier, a customer's refusal of a service is a lost profit. In order to compensate him for the corresponding losses in case of conscientious behavior, the rules establish some guarantees in the form of deductions that apply to the initial cost of the service.

Thus, the money will be returned to the buyer, but not in full. How much you lose when you refuse the services of a carrier is affected by:

special railway tax, equal to 192 rubles. 70 kopecks;
if there is a commission of payment systems.

All information about fees must be publicly available from the carrier. If the money for the purchase is returned at the checkout, the commission will be deducted automatically.

How long to wait for a refund

If the travel ticket was purchased for cash, directly through the cash desk, upon its return, the funds, minus mandatory deductions, will be immediately returned to the buyer upon completion of the return procedure.

If you paid for the ticket using a bank transfer of money (card, payment order), the refund period will be much longer - up to thirty calendar days.

1. Refunds for unused travel documents are made upon presentation of an identity document of the passenger or a power of attorney from the passenger specified in the ticket.

2. When returning tickets abroad, you can receive money for tickets only upon arrival home on the issued return receipt.

3. The sooner you return unnecessary tickets, the more money you will return.

How much money does Russian Railways return when returning tickets

The amount you will receive for the returned tickets directly depends on how many hours are left before the train departs:
No later than 8 hours before train departure = Full price - refund fee
Less than 8 hours, but no later than 2 hours before the train departure = Full price - 50% of the cost of the reserved seat - refund fee
Less than 2 hours before train departure = Full price - 100% of the cost of the reserved seat - refund fee
Within 3 hours from the moment of departure = Full price - 100% of the cost of the reserved seat - refund fee

Ticket refund fee - 185 rubles. 40 kop.

A reserved seat here does not mean the type of carriage, but the type of fare.

The cost of a reserved seat will not be known to you in advance, it can be from 30% to 80% of the total ticket price. In branded trains, this percentage is higher.

Return of electronic tickets

In order to return an electronic ticket, you must first receive it. To do this, you need to come to any railway ticket office and get tickets using the order number and passport of one of the passengers. Then you can return them at the return office.

If you have completed the electronic registration and want to return the tickets, you must first cancel the registration. You can do this on the website, through the operator or at the ticket office at the station. Please note that it is impossible to cancel the electronic registration 1 hour before the train departure. This means that it is no longer possible to return tickets.

The cost of returned e-tickets will be refunded to you on the means of payment that you used to pay for the purchase. If you paid for tickets with a bank card, then the money will be returned to the card. Money is returned within 1 month.

Sometimes plans for a trip fall apart already at the preparatory stage for a trip. And the first question that arises in a person who has bought railway tickets is related to the possibility of returning the funds paid for travel documents.
In the article I will talk about what grounds for the return of railway tickets are provided for in the legislation, how to return the money paid for them and within what time frame.

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○ What does the law say?

Regulations that will help you find the necessary answers to questions that arise with the return of tickets:

Transportation Rules No. 473, approved by the Order of the Ministry of Transport of the Russian Federation, is the main document describing the grounds and procedure for the return of passenger and baggage railway tickets.
Rules for the provision of services in the field of railway transportation No. 111.
Charter of railway transport.
The Law on Consumer Rights Protection is an act designed to regulate relations in the field of railway transportation between carriers and passengers.

As stated in the above acts, passengers have the right to return unused tickets. The amount to be refunded will be calculated depending on the time remaining before the departure of the train.

Basic principles of return:

Money is returned in the same way as they are listed for the ticket.
The amount of the refund depends on how much time is left before the transport is sent.
There is a fee for returns.

○ When can train tickets be returned?

Grounds for refunding train tickets:

Train delay or cancellation – the passenger can fully refund the fare or reissue the travel document for a more convenient flight.
Termination of the train - money is returned for the distance not traveled.
Refusal of the passenger from the trip before the departure of the transport - the money is not returned in full.
Late for transport within 12 hours after its departure or other good reasons for not using the ticket.
Removal of a passenger from the train due to his illness - the money is returned for the distance not covered.

✔ Which tickets can be returned?

Regardless of the distance, you can return:

Electronic tickets - through the website or railway ticket office.
Paper tickets - through any railway ticket office with an identity card and the ticket itself.
Subscription travel cards for suburban transport are returned to the ticket office (the passenger writes a written application to refuse the travel document).

When ordering several tickets, it is allowed to return all or only part of them. The only exceptions are "luxury" seats on long-distance trains - if you have purchased 2 tickets in one compartment, you cannot return one of them. Also, sometimes on railway transport there are temporary restrictions on returns. You can find out about them on the official page of Russian Railways or private carriers.

○ Can e-tickets be returned before paper versions are received?

E-tickets are returned through the online page of Russian Railways or through the website where the ticket was ordered. To do this, you need to open your profile, go to the "My Orders" section, select the desired document and click the "Issue a return" button.

Money is returned within 7-30 days to a bank card. Please note that a commission is always charged for the return of tickets at the initiative of the passenger.

○ How are tickets paid out?

If the passenger returns the ticket to the railway ticket office, the money will be refunded on the spot. This rule applies only to those who purchased a ticket for cash.

As for payment through a terminal or through a card via the Internet, paragraph 83 of Regulation No. 473 says:

“The refund for an unused travel document (ticket) issued by bank transfer (or for cash for organized groups of passengers) or using a payment card is made to the bank account of the legal entity or individual who paid for the travel document (ticket).”

Thus, it will also not work to return a large amount of money paid for the travel of a group of people through the cash desk. The return period is set by the bank. It is 7-30 days.

Money is usually returned to an electronic wallet longer - from 10 days to 2 months.

With a claim return procedure, money can be expected for a very long time - up to 210 days, this is due to the fact that six months are allotted for consideration of the claim, plus a month for the bank to transfer funds.

Money for a subscription pass is returned within 10 days from the date of preparation of an application for its return.

○ Can I return my ticket after the train has left?

Yes. To do this, you need to contact the return office located at the place of your departure. You can substantiate your claims by the provision of paragraph 87 of Regulation No. 473:

“The passenger has the right to receive the cost of a ticket without the cost of a reserved seat, a service fee (if any) and other payments (with the exception of a fee for reserving seats on long-distance trains):

When returning an unused travel document (ticket) for a long-distance train to the ticket office of the passenger boarding station if the train is late for 12 hours from the moment of its departure.
When returning an unused travel document (ticket) to the ticket office of the passenger boarding station due to illness or accident within 5 days from the date of departure of the train for which the travel document (ticket) was purchased.

Thus, after the departure of the railway transport, you can return the money, however, not in full. The term "reserved seat" mentioned in the article refers to the fee for using the carriage and is 30-60% of the ticket price. In case of non-use of the ticket due to illness or other unforeseen circumstances, documentary evidence of this fact must be presented. For example, a doctor's note.

○ Return before train departure.

The easiest option is to return the ticket on time long before the trip. This will save you more money on returns.

Let's consider in what period tickets should be returned and how much money can be returned.

✔ Russian routes.

You can return the full cost of the ticket (except for the refund fee) by:

“When returning an unused travel document (ticket) to the ticket office no later than 8 hours before the train departure.
When returning to the carrier an unused travel document (ticket) purchased for travel as part of an organized group of passengers, no later than 7 days before the departure of the train ”(clause 85 of Rules No. 473).

Refunds for the purchase of a ticket (except for half the price of a reserved seat and a commission fee) can be:

“When returning an unused travel document (ticket) to the ticket office less than 8 hours, but no later than 2 hours before the train departure.
When returning to the carrier an unused travel document (ticket) purchased for travel as part of an organized group of passengers, less than 7 days, but no later than 3 days before the departure of the train ”(clause 86 of Rules No. 473).

Refunds for the purchase of a ticket (except for the full price of a reserved seat and a refund fee) can be:

“When returning an unused travel document (ticket) to the ticket office less than 2 hours before the train departure.
When returning to the carrier an unused travel document (ticket) purchased for travel as part of an organized group of passengers less than 3 days before the departure of the train ”(clause 87 of Rules No. 473).

✔ Near Abroad.

You can also rent tickets to the CIS countries, the Baltic states and Abkhazia before the train leaves.

The full cost of the travel document can be returned if you contact the ticket office a day before the departure of the transport from the passenger station. If there are from 6 to 24 hours left before departure, you can return the money paid minus half the cost of the reserved seat. If less than 6 hours are left, you can only refund the price for the ticket itself and for additional services (tea, bedding).

✔ Far Abroad.

You can only return an electronic ticket through the official website of the carrier. You can apply for a refund at least 6 hours before the departure of the vehicle from the passenger station.

(2 ratings, average: 3.00 out of 5)

You bought a train ticket at the Russian Railways station, and the trip is unexpectedly interrupted or the need for arrival is postponed to another date. Can I return or purchased at the Russian Railways station at the box office? Is it possible to return train tickets at all? How long will this procedure take? And what is the fee for returning tickets in 2018? Read our article.

What is the cost?

In the process of returning a train ticket, the station staff can mislead you, explaining why the fee is withheld when the ticket price is returned, and what is returned free of charge.

The train cost is:

From the cost of transportation by rail.
From the cost of a reserved seat (occupied space in the car)

Information

Usually, the cost of a seat in a carriage is 30% of the total fare.

Reasons for returning a train ticket

Late passenger;
The passenger canceled the trip;
Termination of the trip at the request of the passenger;
Being late for a good reason (illness or accident);
Removal from the train due to illness;
Ticket refund due to train delay or flight cancellation;
Refund of the ticket due to non-presentation of the seat purchased on the train;
Ticket exchange for another date.

How to return or exchange a Russian railway ticket?

It is possible to exchange or return a ticket purchased at a Russian railway station and via the Internet only with a personal appeal to the ticket office of the Russian Railways station.

Read about cases of purchasing a railway ticket by proxy at the end of the article.

The amount that will be returned to you for this operation depends on the time of return of the railway ticket.

If you decide to return or exchange your train ticket for 8 (or more than 8) hours before the train's departure time, then RZD employees will refund you one hundred percent of the cost (applies to both the ticket and the reserved seat)
If you would like to return or exchange your train ticket, bought at the station, later than 8 hours before departure, but no later than two hours, then you will be refunded one hundred percent of the amount paid for the ticket and only 50% of the cost of the reserved seat.
If you intend to return or exchange your train ticket at a later date, than 2 hours before the departure of the train, then you will be refunded one hundred percent of the cost of the ticket. If a few hours after the departure of the train you decide to return the railway ticket of the reserved seat, then the RZD station will not return the money for it to you.

The refund amount depends not only from time for which the passenger decided to return his/her railway ticket, but also on the reason for its return. So:

If the passenger did not name good reasons for his delay, then when contacting the ticket office no later than three hours from the moment the train departs, the fare is returned. The cost of a seat in the car is non-refundable.
If the passenger decides to return the ticket without indicating the reason for the return more than fifteen hours before the departure of the train, then the fare is fully compensated. If more than four hours are left before departure, the fare and half the cost of the reserved seat are refunded. If less than four hours, only the fare is refunded.
If the passenger decides to get off the train, then when contacting the ticket office, he will receive the fare that he did not pass. The cost of a seat in the car is not compensated.
If the passenger did not arrive at the time of train departure due to poor health or some kind of incident, then when contacting the ticket office within three days from the date of departure of the train, the full fare is refunded, except for the cost of a seat in the car.
If a passenger is urgently hospitalized from the train, then regardless of when he turns to the cashier, he will be refunded the amount for the distance that he did not drive, minus the amount of space in the car.
If the railway flight was canceled or rescheduled for another time, the passenger has the right to receive the full cost of the ticket and a seat in the carriage.
Exchange for another date. When contacting the ticket office the day before departure - the full cost is returned, less than a day before departure - only the fare is compensated. The cost of a seat in the car is non-refundable.

What you need to bring with you to get your money back:

Previously purchased ticket, which you want to return;
Passport, the data of which is included in the ticket;
bank card if you paid by bank transfer.

Warning

If you have purchased an electronic railway ticket, then at the checkout, instead of a bank card, you need to provide only the number of the debiting account that you used to pay for your electronic ticket.

How to return a ticket by proxy?

The power of attorney to refund the cost of the returned ticket must be notarized;
Provide two passports to the ticket office: the passport of the passenger who bought and the passport of the person who acts as a representative of the power of attorney.

In order to write a power of attorney correctly, it is better to first familiarize yourself with the sample that Russian Railways employees upon request print out at the ticket office of the Russian Railways station or download its example on the official website.

How to return an electronic ticket online?

You can return an e-ticket on the website where it was purchased. The e-ticket refund conditions are divided into two categories:

Instructions for the return of Russian Railways tickets through the website

You need to go to the “My Orders” tab and click “Request ticket status”;

2. The button “Issue a refund” will appear, which you must click on.

Information

After the return is processed, the money is returned to the same card with which the payment was made within a period of 7 days to a month.

(3 ratings, average: 3.33 out of 5)

The procedure for returning a ticket is as popular as the procedure for purchasing it. For the convenience of passengers, it has become possible to buy and return a ticket both online and at the box office. But how much does the passenger receive from the original cost of the ticket when returning? How much do you need to return a ticket to get the amount for which it was purchased? Why is money deducted when returning a ticket? Read the article.

How to return a railway ticket purchased through the site?

If you have not yet received a paper version of the one purchased through the site (the official website of the Russian railway, tutu.ru, etc.) (if you have this case, read the following sections), then you need to understand whether you have passed electronic registration or not.

How to understand that you have passed the electronic registration?

Electronic registration was carried out if, at the time of issuing an electronic ticket through the website, you ticked the box under your passport data. In this case, without receiving a paper version of the ticket at the station, you immediately go to the train, show your passport to the conductor and take your passenger seat.

If you bought an electronic ticket through the site, and then printed it out at the terminal at the station or received it at the box office.
If you bought a ticket at the box office.

Information

The amount of the refund also depends on the time of contacting the cashier. The later you do this, the lower the amount of compensation will be.

More than eight hours before the train's departure. The refund amount is the total cost of the ticket.
Less than eight and more than two hours before the train's departure. The refund amount is the cost of the trip and only half the cost of the seat.
Less than a couple of hours and no later than 12 hours after departure. The refund amount is the cost of the seat.

How long will it take for you to receive money by handing over a Russian Railways ticket?

If you paid for an electronic ticket through the website using a bank card, then a refund will be made to it within one to four weeks.
If you paid for an electronic ticket using an electronic wallet (WebMoney, Yandex.money, Qiwi, etc.), through a terminal or in a mobile phone store, then you can return the money to you in cash at the station ticket office.
If you bought and paid for a ticket at the box office at the Russian Railways station in cash, then when you return the ticket, the money will also be returned in cash.