How to return a bus ticket. Can I return or exchange a bus ticket if I miss it? Full money back guaranteed

When paying by bank cards, the refund amount is transferred to the same card with which the order was paid. Baggage tickets are purchased at the ticket office of the bus station. A ticket refund in your account can only be issued in the full version of the site. This feature is not available on the mobile version of the site. In the Personal Account ("My tickets") after buying a ticket, the "Return" button appears. To return an e-ticket purchased on the site, you need to

Submit a return request using the appropriate form.
Print the Application, sign and date.
Scan or photograph the Application, attach a scanned copy or photo of the document for which the ticket was purchased (passport or other), attach a scanned copy or photo of the ticket.

Below on this page there will be a form for sending all documents to be returned to the manager.

Return bus ticket

The refund amount is automatically calculated by the bus station based on the date of application, departure date and current flight status. When processing a refund request, the ticket will be refunded at the bus station automatically.

The following refund methods are available:

For the balance in your personal account, use this option if you plan to purchase another ticket. The refund is made instantly (minus the agency fee and deduction of the bus station).
To the bank card from which the payment was made.

When choosing this method, an automatic application for a refund to the card will be generated, after submitting the application, the transfer of money to the buyer is performed automatically. Money is credited to the buyer's card within 3-5 days after the transfer.

E-ticket refund policy

To issue a return itinerary receipt, you must fill out a return application. A separate application is filled out for each itinerary receipt.

Notifications about the return of the ticket and money will be sent to the e-mail specified when issuing the itinerary receipt. 1. Go to the Ticket Refund page. To do this, click the "Return" button on the order page with paid tickets or the "Ticket return request" button at the bottom of the page.

Attention

Fill in the "Itinerary receipt number" field. Select the type and indicate the document number that was indicated when booking the ticket. It is also listed on your itinerary receipt. Click the "Find" button.

3. If you entered the correct data, information about the ticket, its status, as well as the possibility of a refund will appear. If a refund is possible, the amount to be transferred after confirmation of your application by the Site Administration will be indicated.
4.

Rules for travel, purchase and return of tickets

After submitting an application, funds are received on the buyer's card only 3-5 days after the transfer. Return to a bank card is also possible by submitting an application at the ticket office window of the bus station. An application is accepted if the passport data of the person who presented the passport matches the passport data indicated in the electronic ticket.

Less than 1 hour before the departure of the flight, the return of the ticket is issued only by submitting an application at the box office of the bus station. Refunds to the mobile phone account are carried out upon a written application, within 5 working days.

Important

Returning tickets at the bus station To return an electronic ticket through the ticket office of the bus station, you will need to present a passport in the name of the passenger indicated on the ticket and also fill out an application for a refund. The application form can be completed in advance by downloading it from our website.

Ticket return

If the initiative to return tickets to the box office comes from the passenger, he can receive back the following amount:

If you contacted the ticket office two hours before the start of the flight, no commission will be withheld;
When you return your ticket two hours before the departure of the bus, you can expect to receive 85% of its value;
Going to the ticket office within two hours after the departure of the bus, you will receive 25% of the amount spent on its purchase (if there is a valid reason for missing the flight, documented);
If you did not have a good reason, you can count on a return of only 30%;
By contacting the cashier in three hours, you will definitely receive a negative answer.

When you apply for a refund online, be prepared for an additional fee of 5.26%.

Instructions for returning purchased tickets

In this case, you can return the electronic ticket and buy another one at the box office. The ticket can be returned via:

In the e-mail received after paying for the ticket, click the Proceed to order button.
On the order page, click the Return button.

You can return a ticket in the service section if you were authorized during the ordering process. To make a return:

Go to My Tickets.
Find the desired order and the ticket in it, click the Return button.

After that, a refund is issued, Yandex.Buses transfers money to the card with which the order was paid.

The time of receipt of money on the card depends on your bank (from three to five days). If within seven days the funds have not been credited to the card, contact the support service.
If the return cannot be processed automatically, the Return Request window will appear.

How to return a ticket

The passenger can get back the cost of travel / baggage / carry-on baggage minus 15% of their cost:

In case of returning the ticket to the box office less than 2 hours before the bus departure.

The passenger can get a refund of the ticket price minus 25% of the fare / luggage / hand luggage, or change the ticket for another bus with an additional charge of 25% of the fare / luggage / hand luggage:

If the bus is late for no more than 3 hours.
Due to illness, accident within 3 days from the date of departure of the bus for which the ticket was purchased.

Administration Return of an electronic ticket purchased on the bus station website To return and exchange tickets purchased on our website, you must contact the Bus Station Administrator.

How to return a ticket for a bus bought via the Internet

You changed your mind about going, but you want to return the money back, what should you do? Nobody can predict what will happen next. If you need to postpone your trip for a while, hurry to the bus station. Contact the box office as early as possible, so you can hope for a full refund of the funds spent on the purchase of tickets. Apply two hours before the flight - get 95% of the ticket price.

If there are less than two hours left before the departure of the bus, you will receive 85%. The reason for missing the flight is an unexpected illness. Is it possible to receive compensation under such circumstances? If you suddenly fall ill unexpectedly or something unpredictable happens, contact the ticket office of the station within three days.

Given these circumstances, you are required to return 75% of the ticket price and the amount spent on baggage allowance.

Ticket refund

To return an electronic ticket, you will need to present a passport in the name of the passenger indicated on the ticket and a printed ticket itinerary receipt. You will most likely be asked to fill out a return application.

The application form can be completed in advance by downloading it from our website. Return Application Form The transfer of funds to the buyer will not be completed until our returns service receives a copy of the return application.

Ticket exchange Ticket exchange technology is not supported by bus stations. If there is a need to exchange a ticket for another, you must return the ticket, and then purchase a new one.

We recommend using a refund to a prepaid account, which will allow you to receive money with minimal delay and use it for a new purchase.
To return an e-ticket, you will need to present a passport in the name of the passenger indicated on the ticket. You will be prompted to complete a return application.

The transfer of money to the passenger is carried out within 3-5 business days from the date of the return. Transfers to a prepaid account When refunding money to a prepaid account, the amount to be refunded is credited to the buyer's prepaid account on our website and debited at the next purchase of tickets.

If the cost of the new purchase is higher, you will only need to pay the difference. The period of storage of money on a prepaid account is not limited, the balance is displayed in the "Personal account" block.

We recommend using this return option for our regular customers and in cases where you plan to purchase a new ticket. Money from the prepaid account can be returned at the request of the buyer.

If a ticket refund is initiated by a passenger, the following deductions are made:

Ticket refund more than 2 hours before departure - 5% of the fare.
Ticket refund within 2 hours before departure - 15% of the fare.
Ticket refund within 3 hours after departure - 25% of the fare.
3 hours after the departure of the bus, a refund for the ticket is not made.

If the refund is made after the departure of the vehicle, you must first make a mark on the electronic ticket with the administrator (dispatcher) of the bus station from which the flight is operated, and then issue a refund on the ticketonbus.ru website. In the event of a flight cancellation, 100% of the ticket price will be refunded. To do this, you must provide a bus ticket with a note from the bus station that the flight indicated on it really was not.

Return bus ticket

If you want to get a full refund of the purchase price, please contact the cashier no later than two hours before the departure of the bus on the route. Just keep in mind that the money that was spent on booking tickets, the commission fee or the purchase of tickets at the pre-sale box office is non-refundable. In case of return of tickets less than two hours before the start of the flight, but more than 15 minutes, you can only count on 85% of the ticket price minus the commission fee;

If you missed your flight - it's okay, a certain part of the money spent will be returned to you.
Contact the ticket office of the bus station within three days. But you will get back only 75% of the ticket price. Refunds do not include bookings and commissions. You also have the option to change your tickets to another time.

How to return a ticket

The passenger can get back the cost of travel / baggage / carry-on baggage minus 15% of their cost:

In case of returning the ticket to the box office less than 2 hours before the bus departure.

If the bus is late for no more than 3 hours.
Due to illness, accident within 3 days from the date of departure of the bus for which the ticket was purchased.

Administration Return of an electronic ticket purchased on the bus station website To return and exchange tickets purchased on our website, you must contact the Bus Station Administrator.

E-ticket refund policy

In the Personal Account ("My tickets") after buying a ticket, the "Return" button appears. To return an e-ticket purchased on the site, you need to

Submit a return request using the appropriate form.
Print the Application, sign and date.
Scan or photograph the Application, attach a scanned copy or photo of the document for which the ticket was purchased (passport or other), attach a scanned copy or photo of the ticket.

Below on this page there will be a form for sending all documents to be returned to the manager.

Ticket return

In this case, you can return the electronic ticket and buy another one at the box office. The ticket can be returned via:

In the e-mail received after paying for the ticket, click the Proceed to order button.
On the order page, click the Return button.

You can return a ticket in the service section if you were authorized during the ordering process. To make a return:

Go to My Tickets.
Find the desired order and the ticket in it, click the Return button.

After that, a refund is issued, Yandex.Buses transfers money to the card with which the order was paid. The time of receipt of money on the card depends on your bank (from three to five days).

If within seven days the funds have not been credited to the card, contact the support service. If the return cannot be processed automatically, the Return Request window will appear.

Instructions for returning purchased tickets

Returning the bus ticket to the ticket office of the intercity / international bus station more than 2 (two) hours before the departure of the bus specified in the schedule, the passenger will be refunded the full cost of the ticket, except for the fee for selling the bus ticket and the fee for pre-sale services and 10% from the cost of the bus ticket. Returning the bus ticket to the ticket office of the intercity / international bus station more than 10 (ten) minutes before the departure of the bus indicated in the schedule, the passenger will be refunded the full cost of the ticket, except for the fee for selling the bus ticket and the fee for pre-sale services and 20% from the cost of the bus ticket.

How to return a bus ticket

The procedure for refunding money to the buyer if he returned the ticket back to the transport company There can be a huge number of reasons for missing the desired flight: banal delay, illness, change of plans, etc. Let's look at what circumstances will lead to a refund for a ticket for a missed bus flight. Missed your flight Are you late? Take your time to change your route and head to the bus station.
If no more than three hours have passed since the departure of the bus, you are guaranteed to receive compensation - 75% of the ticket price. By the way, for the carriage of luggage you will receive the same percentage of return. If you want, buy a new ticket for the next flight.
For the exchange of a ticket for a missed flight for a new one, you will additionally pay 25% of the total ticket price. If your pass was more than three hours, you can not count on a refund.

Rules for travel, purchase and return of tickets

Instruction 1 In order to return the full fare on intercity and suburban flights, minus the pre-sale, reservation and commission fee, the passenger must return the purchased ticket to the bus station ticket office no later than two hours before the bus departure. If you wish to return your ticket less than two hours but more than 15 minutes before departure, you will only be paid 85% of the ticket price and the fee will not be refunded. 2 If you missed the bus or could not go due to an accident or illness, then within 3 days from the date of departure you have the right to reissue an expired ticket for the next flight of that direction or route, while paying 25% of its cost. In addition, you can completely refuse the trip and receive a refund in the form of 75% of the ticket price, but in this case you will not be reimbursed for the reservation and commission.

How to return an e-ticket for the bus

HomeFor passengersHow to return The refund of the fare for electronic tickets paid by bank cards is processed in the personal account on the ticketonbus.ru website. To return a ticket, you must fill out a standard form (download from the link), scan it, a copy of an identity document, and attach it to your personal account. Funds for an unused trip are credited to you within 3 to 30 calendar days in the same way that the payment was made.
Service and commission fees are non-refundable. According to Article 23 of the Road Transport Charter dated November 8, 2007, in case of a flight disruption for technical reasons or a flight delay of more than an hour, a full refund is made.

The most detailed information about the possibilities of ticket management and baggage transportation is available at ECOLINES offices, on buses or on the website www.website.

The ticket can be purchased online at www.site. On the site it is possible to pay for a ticket in the following currencies EUR, PLN, BGN, RUB (+Yandex.money), UAH, GBP, CZK, BYR (at www..
Or in one of the official representative offices of ECOLINES (see section ) or agents.

The date can be changed free of charge earlier than 24 hours before the bus departure. Also during this period of time, you can open a date and use this ticket within 1.5 years from the date of purchase.

If less than 24 hours remain until the moment of travel, then the date is changed only for 50% of the ticket price.

If there is less than 1.5 hours left before the trip, the date does not change.

Until the moment of the first trip on the ticket within the same route (except for the carriers Abildskou, Elbrus-Trans, Klaipedos AP, MINSKTRANS, Pinskiy AP or Uklines), you can change the point of departure / arrival. This service is only available at Ecolines dealerships (Contacts). If the changed ticket costs more, then the passenger must pay the difference, if it is cheaper, then the difference is not refundable.

If the desired point of departure/arrival is on a different route, then the ticket must be returned, taking into account the conditions of the rules of carriage (Terms and Conditions), and a new one must be purchased.

You can return a ticket purchased on the Internet on the website www.site, compensation for the ticket, subject to the rules, is transferred to the bank account from which the payment for the ticket was made in Latvia, Lithuania, Estonia and Russia within 3 to 15 working days .

If the ticket was purchased for Yandex-money or in UAH, then within 15 business days from the date the administrator received the completed application from the client. When canceling a ticket purchased with Yandex money, the administrator sends a return form personally.

Compensation for a ticket purchased online in Belarusian rubles when purchased via WEB PAY or Easy Pay, as well as paid through the belqi electronic money system / AIS Calculation, is paid at the office of ECOLINES Belarus at the address: Minsk, st. Bobruiskaya 21, room 3 after a call from the administrator. When receiving compensation, you must present your passport.

Boarding the bus without a printed ticket is possible. If the passenger knows the ticket number and the security code, then it is advisable to print the ticket from the ECOLINES homepage www.site.

If the passenger does not have such an opportunity, then a boarding pass can be obtained from the stewardess free of charge (except for flights operated by Abildskou, Elbrus-Trans, Klaipedos AP, MINSKTRANS, Pinskiy AP or Uklines) or at ECOLINES offices (except Ukraine).

Cancellation of the trip must be done no later than 1 hour before the bus departure. In case of untimely cancellation of the trip, compensation is not paid. If you cancel a trip on tickets purchased for 50% or 100% bonus points, bonus points are not returned.

You can cancel your trip:

at the agency where the ticket was purchased
in emergency cases, when the passenger is not able to come to the boarding office or to the agency where the ticket was purchased, you can cancel the trip at ECOLINES offices
if more than 24 hours are left before the trip, the passenger can cancel the ticket within 12 hours from the date of purchase of the ticket and receive a 100% refund for the ticket.
not later than 1,5 hours before the bus departure on the Internet on the website www.site in the section "Your ticket"
not later than 1,5 hours before the bus departure by sending an SMS to the phone number indicated on the ticket.

If a ticket is purchased under any promotion, the terms of that promotion will apply.

Compensation for an unused ticket is paid at the agency where the ticket was purchased, upon presentation of a ticket with a timely refusal, a cash receipt and an identity document (passport or driver's license). If more than 24 hours are left before the trip, the passenger can cancel the ticket within 12 hours from the date of purchase of the ticket and receive a 100% refund for the ticket. If you return the ticket earlier than 24 hours before the departure of the bus, 80% of the cost of the trip is refunded. If the ticket is returned between 24 hours and 1 hour before the specified trip, 50% of the trip cost will be refunded.

If the ticket is returned later than 1 hour before the specified trip, as well as after the departure of the bus, the money for the unused trip will not be refunded.

If the departure of the bus is delayed due to the fault of the carrier, the passenger has the right to refuse the trip and, by presenting a ticket with a refusal, can receive compensation in the amount of 100% of the ticket price. Compensation can be received within 6 months from the date of registration of the refusal.

It is allowed to carry three pieces of baggage per passenger free of charge, the weight of each piece does not exceed 30 kg, and hand luggage weighing up to 5 kg and dimensions - 45 cm x 35 cm x 20 cm (from 06/01/2015.).

Baggage is distributed as follows:

One bag size 50*50*80cm
Or two bags size 40*50*50cm
Or three bags size 20*55*60cm

Additional baggage is accepted for transportation only if there is free space in the luggage compartment of the bus and for a fee. The free space in the luggage compartment is determined by the driver at the time of boarding, taking into account the total number of passengers on the bus, the distribution by city and other factors.

The carrier has the right to refuse the passenger to carry additional baggage / cargo. If in this case the passenger decides to cancel the trip, the stewardess makes a note on the ticket, and the passenger with such a ticket has the right, by paying 10% of the ticket price, to reschedule the date of the trip. This service is possible only in trusted ECOLINES representatives. These tickets are non-refundable and non-refundable.

According to the rules, luggage without a passenger is not accepted for transportation.

The ticket price includes the transportation of the passenger and his luggage from the point of departure to the point of arrival indicated on the ticket.

During the flight, the carrier may provide additional services (stewardess, video, toilet, air conditioning, blankets, etc.), the presence or absence of which depends on the direction and duration of the flight - paid (buffet, telephone).

The carrier guarantees stops or technical stops at least every 4.5 hours, if they do not contradict the Road Traffic Regulations and do not threaten the safety of passengers and their belongings.

A lost ticket can be restored at the agency where it was purchased, in accordance with the rules of the agency, or at ECOLINES offices free of charge.

Tickets with an open travel date are non-refundable. Renewed tickets cannot be returned and refunded for an unused trip, and it is also impossible to change the departure date.

Bonus points are accrued only at the time of purchasing a ticket on the website www.site, it is impossible to add bonus points for a purchased ticket in any other way. For tickets purchased on the bus, bonus points are also not awarded.

According to the ECOLINES transportation rules, animals cannot be transported.

During the holiday season, the issue of returning tickets for trains, planes and intercity buses is especially acute. Sometimes you have to change the date of departure, cancel it altogether, and some passengers may simply be late for departure. The network publication M24.ru decided to find out in which cases it will be possible to return the cost of the purchased ticket, and in which not.

So, in order to return a train ticket, you need to contact the cash desk of Russian Railways. In this case, it is necessary to present an identity document, which is indicated on the ticket. You can return an electronic ticket issued on the Russian Railways website in your "personal account". However, if you have already completed electronic registration, you will first need to cancel your registration, and this is no longer possible 1 hour before the train departure. The money will be transferred to the account from which the purchase was paid.

By returning a train ticket in Russia no later than 8 hours before the train departure, you can get the full fare, consisting of the ticket price and the price of a reserved seat (receipt for a seat in the car - price for the services of the owner of the car). If the ticket is canceled less than 8 hours, but no later than 2 hours before the departure of the train, the full cost of the ticket and half the cost of the reserved seat will be refunded. And if you return the ticket less than 2 hours before departure, you can only count on compensation for the cost of the ticket. With an even shorter period before the departure of the train, a refund is made in a claim procedure.

For trains to the CIS countries, Latvia, Lithuania, Estonia and Abkhazia, the return periods for tickets are different. Not later than 24 hours before departure, you can return the entire fare; no later than 6 hours - the cost of the ticket and half the cost of the reserved seat; no later than 3 hours after departure, as well as due to illness or accident, the cost of the ticket will be paid, the cost of the reserved seat is not refundable.

For tickets for trips to foreign countries, the entire amount can be returned no later than 6 hours before the train departure. If you apply later, the money will not be returned to you. At the same time, refunds for unused e-tickets are made only on the territory of the Russian Federation.

There are also special rules for the refund of tickets for long-distance and international buses. They are described in the Charter of Road Transport and Urban Ground Electric Transport. According to the document, the passenger has the right to return the ticket minus 25 percent of its cost in case of being late for the departure of the vehicle within three hours or due to illness, accident within three days from the moment of departure. With a 25% surcharge in these cases, you can get a ticket for another bus.

If you return the ticket to the box office no later than two hours before departure, you can get the fare minus 5 percent. If you return the ticket later, but before the departure of the bus, you can count on compensation minus fifteen percent. The money must be returned within 10 days.

You can get back the full fare in the following cases: cancellation of the departure or delay of the departure for more than an hour; providing the passenger with a seat at a lower price or not providing the seat indicated on the ticket. If you agree to travel at a lower price, you can get the difference between the tickets, and if you are provided with a vehicle with a fare at a higher price, you can travel without additional payment.

With air tickets, everything is more complicated, since the amount of compensation for a returned ticket depends on its fare. As a rule, the cheapest tickets have the strictest conditions for refunds. This means that they are either non-refundable at all, or a large amount is withheld upon return - up to 90 percent.

In other cases, airlines can refund the cost of the ticket, but with a fine (its size must be found out in each case). Some carriers can also refund "non-refundable" tickets if you were denied a visa. In addition, travel agencies that sell plane tickets have their own commission.

More about companies that do not want to return the full cost in the "Moscow Patrol" program on May 27 at 22.45.

Ticket exchange

The operation of ticket exchange by bus stations is not supported. If there is a need to exchange a ticket for another, you must perform a ticket return operation, and then purchase a new ticket. We recommend using a refund to a prepaid account, which will allow you to receive money with minimal delay and use it for a new purchase.

Ticket return policy

Making a return at the bus station

The procedure for returning tickets at the bus station is determined by the bus station itself and therefore it is different at different bus stations. For example, at the bus station in Novosibirsk and the bus stations of the Primorsky Territory, refunds at the box office are not performed at all. The exact return procedure is described on the page of the bus station and in the itinerary receipt. We strongly recommend that you familiarize yourself with this information before your trip.

When returning an electronic ticket at the bus station, you will need to present the original identity card in the name of the passenger indicated on the ticket and a printed ticket itinerary receipt. You will most likely be asked to fill out a return application. The application form can be completed in advance by downloading it from our website.

The transfer of money to the buyer will be completed no earlier than our return processing service receives a copy of the return application.

Return of insurance policies

If you purchased an additional insurance policy along with the ticket, then when you return the ticket through the website, the cost of the insurance policy will also be returned to you. Refunds are made without deductions. If the return was made at the bus station, then after the return is made, you should contact us and notify us of the need to return the policy.

Solving problems with returns

For questions regarding ticket refunds, please call 8-800-700-5787 (during business hours), or leave a message on the website (24 hours a day). Remember that the time during which a return is possible is legally limited and it is not worth delaying the appeal. If the money for the return is not received in a timely manner, then before contacting us, we strongly recommend that you familiarize yourself with our