Delayed flight what to do. What to do if you miss your connecting flight? You checked in but missed your boarding

They mixed up the departure date, stood in a traffic jam or overslept. What to do if you are late for check-in for a plane? Some useful tips will help in a critical situation to collect your thoughts and save a business trip, vacation, or at least save money and your own nerves.

According to the rules air transportation a late passenger may be denied boarding. In this case, the actions of the attendants are quite legal, and the passenger is to blame.

If you are late for registration

Passengers flying on Aeroflot airlines should keep in mind that check-in for all airline flights starts 2 hours and ends at least 40 minutes before the departure of the aircraft. Boarding of the airliner stops 20 minutes before the start of the flight. For international flights this time is increased to resolve customs and visa issues.

If by the time you get to the airport, there are still more than 20 minutes left before departure, there is still a chance to fly.

In the event that the check-in for the flight has already ended, but the plane has not yet taken off, go to the counter where the latecomers are registered. This service will have to be paid separately, and the fee is high, but this is the only chance to get on the plane.

If you missed the plane after check-in

Most often this happens if the passenger has chosen to check in through the website on the Internet. In this case, you do not need to arrive at the airport 3 hours in advance. Those departing spend this time at their own discretion and, unfortunately, forget about the time frame.

If this happens, contact the airline employee. He might be able to get you on a plane at the last minute. If the boarding has already ended, the passenger may be fined.

Even if the plane has already taken off, there is an opportunity to minimize your damage. Contact the airport employee and he will tell you what to do.

As a rule, passengers traveling in first and business class can easily exchange their ticket for boarding pass for the next flight. Only commission is paid. Expired tourist or economy class documents will have to be handed over and bought new ticket on another suitable flight.

If tickets were purchased through an intermediary, and usually a travel agency, if you miss your plane, contact them directly. In doing so, keep the following in mind:

• behind non-refundable ticket money is impossible;
• when returning tickets, a commission will be charged both in favor of the airline and in favor of the intermediary travel agency;
• If ticket purchased, which provides for transfers, all subsequent tickets will be canceled.

Thus, it will be possible to return only a part of the total cost of air tickets.

If you missed the plane due to a flight delay

This happens on connecting flights. Despite the additional difficulties, such flights are popular because of the low price.

If the delay was due to the fault of the airline, it is obliged to take you to your destination on a subsequent flight. While the passenger is waiting, he enjoys the same rights as during normal delays:

• drinks: after 2 hours;
• hot meals: after 4 hours;
• hotel: after 6 or 8 hours.

In the event that one ticket is issued, and there are two carriers, the problems that have arisen will be solved by the company that made the delay. As in the previous example, it provides space for the next flight.

If you missed the plane during a transfer

Late for connecting flight most often happens for the following reasons:

• the passenger was delayed due to his own fault: in this case, go to the airport employee and try to exchange the purchased ticket for another flight with a surcharge;
• the passenger was late due to a flight delay or baggage problems.

What matters here is how it was acquired. travel document. If a passenger has one ticket for both flights, all additional expenses the air carrier responsible for the delay. In the case of such overlays, the passenger has the right to:

• exchange of a ticket for a time convenient for him, without extra expenses for commissions and fines;
• a hotel room for the entire time until the plane's departure;
• free food and water;
• communication with loved ones to inform about their delay.

If a downtime happened in tourist city, airlines offer free excursions as moral compensation.

If the ticket for each flight was purchased separately, all the risks fall on the shoulders of the passenger, even if he was late due to the fault of the airline. In this case, you will have to contact the airline representative and exchange your ticket according to the fare conditions.

To protect yourself from such problems, choose flights with large gaps between flights.

If you missed a plane in another country

Usually this happens due to problems with obtaining a visa on a trip abroad. This is a controversial situation and there is no money-back guarantee. For such a case, it does not hurt to take a certificate of refusal to obtain a visa from your embassy. In case of illness of a passenger who flies with you, the air carrier provides preferential check-in for a subsequent flight while maintaining the class of service. If the passenger himself falls ill, this does not give him any privileges for the return of funds.

If you fly to a country where a visa is required, the airline will refuse to check-in for the flight if you do not have a visa. According to international rules, the air carrier will have to send a passenger to the country of departure at its own expense if visa problems are detected upon arrival. Therefore, it is worth taking care of obtaining a foreign visa in advance.

Can I get a refund for a ticket?

Will the money for the ticket be returned if I missed the plane? Probably, such a thought occurs to everyone who follows the gaze of an aircraft flying away without him. It's a shame, but the ability to return a ticket and get a refund would be a good consolation bonus, given their prices. About how to return cash for a boarding pass, ask the airline employee. This information is posted on the websites of each carrier. You will receive the full amount of funds spent in the following cases:

• aircraft model change;
• Departure delayed by more than 4 hours due to the fault of the air carrier;
• delay or postponement of the flight due to his own fault;
• death of a passenger or his close relative;
• canceled landing at the destination airport due to unforeseen circumstances.

You can get your money for a non-refundable ticket in two cases: illness or death of a passenger, confirmed by a medical certificate, or improper performance by the airline of its duties. An example is the cancellation or delay of a flight for more than 4 hours.

Missing a plane is not the most pleasant moment in life. But no one is immune from it. In any case, do not be upset: sometimes just communicating with an employee of the air carrier solves all the problems that have arisen.

That awkward feeling when the plane took off without you...

Instead of assuring yourself that this might not happen to you, learn what to do and how to behave if you miss your plane. This will help save money and nerves, especially if you are new to this business.

I remember how 6 years ago I was going on my first flight in my life. During it, I experienced not only all the delights of this process (now I am madly in love with flying), but also the feelings experienced by a person who is late for his flight.

The most common reasons why you might miss your plane.

Fail to register

1. Oversleep or mix up the time / date of departure.
2. Get stuck in a traffic jam on your way to the airport or you (the taxi driver) may break down your car.

What to do: if the check-in for the flight has already ended, this does not mean that the ticket can be thrown away. Especially if the ticket has already been bought in two directions. Depending on the fare, you will be able to exchange it for another next flight that has free seats. To do this, you need to go to the counter of your airline at the airport (if you bought a ticket directly) or contact an intermediary (for example, a travel agency) through which you purchased it. The company may impose a penalty for the exchange (the cheaper the ticket, the greater the penalty), but it will still be cheaper than buying a new ticket.

Important: this scheme does not work if your ticket was purchased at a special or promotional fare and is not exchangeable. You will most likely have to buy a new ticket at full price. Also, if your ticket has at least one transfer, you will have to resume all flights, as they are automatically canceled.

Or be in time for check-in, but be late for a connecting flight

1. Lost in a foreign airport.
2. Late for a transfer due to the delay of his first flight.

What to do in option 1: Find your airline's counter at the airport and explain the situation. In this case, the same rule will work - you can exchange your ticket for another flight under the terms of the fare (with or without a fine) or buy a new one.

What to do in option 2: you can be late for a flight through no fault of your own, for example, if your plane took off from the airport with a significant delay and as a result you missed your connecting flight.

Two flights - one ticket

If you have purchased a complete flight on one ticket (even if it contains two different airlines), in this case, all expenses must be borne by the airline, through whose fault you are late. What are you entitled to in this case:

• exchange your boarding pass without fines and penalties;
• free phone to call relatives or friends and inform about your delay;
• paid hotel room if your flight takes place the next day;
• Paid lunch or dinner, water (depending on the flight waiting time).

Just contact the airline representative and exchange your ticket.

Two flights - two different tickets

In the event that you have bought two flights separately, and as a result of the delay of the first flight, you are late for the second, the responsibility for this lies solely with you, since you are not considered transfer passenger. Therefore, contact the representative office of the airline and exchange your ticket according to the fare conditions.

Check departure dates and times

Especially if you bought tickets for several months or six months. Remind yourself of the exact dates of departure a week before the planned trip, and then again - a few days. Do not rely on your memory, because the numbers can be confused very easily.

Count your time with a margin

Do not plan to arrive at the airport at the last minute, as the journey may take longer than usual, for example, a taxi may not arrive at your place or be late. It is much easier to read a book in the waiting room for an extra half an hour than to spend nerve cells late for a flight.

Do not buy tickets with short transfers

If you are a fan of extreme sports, you will like flights with 30-40 minute transfers. Otherwise, choose intervals between flights of at least 1.5-2 hours. So you protect yourself from excessive haste and the consequences of possible delays in departure.

Read the terms of your tariff

Buying the cheapest or promotional tickets, be sure to read the terms of their exchange and return, so that you are ready for what money you can make changes to your plans.

Learn about transfer airports

Before flying, check which terminal you are flying into and out of, how far apart they are and how long it takes to move around the airport (whether you can walk or need to travel by bus or train). So you will not get lost in place and waste time searching for the necessary information when every minute is precious.

I hope that this information and advice will protect you from missing your plane and other problems during the flight.

Overslept, stuck in traffic, went shopping. I realized it - and the plane is already taxiing to takeoff without you. It's too early to despair, you need to act!

Late for check-in, but the plane has not yet taken off: not all is lost!

If check-in for a flight is already closed, a special check-in counter for late passengers will help you. Look for it in everyone major airports, and prepare two thousand rubles: for mere mortals flying economy - the procedure is paid.

If you can’t find such a counter, contact your carrier’s representative and persuade him to take you on board privately while the plane is still on the ground.

Checked in for a flight but was late for boarding. fail.

I got carried away shopping in duty-free stores, stuck on a passport or customs control- You will be called several times on the airport speakerphone. And then the plane will fly away without you, because no one will delay the flight because of one passenger.

If this happened, then you simply missed the plane with all the ensuing consequences in the form of a refund of a certain part of the ticket price (with a fine withheld) or a complete refusal to return the amount paid for the ticket, depending on the fare.

Just arrive at the airport early and everything will be fine

Summarizing all of the above, there is only one proven way to save your nerves and money: to avoid problems with finding new flights and not ruin long-awaited vacation- the best thing arrive at the airports in advance, one and a half to two hours in advance, and then you will definitely succeed.

Rules for late and late passengers.

This dance is familiar to many. You shift from foot to foot, look around, wave your arms and spin helplessly in place. This is what a "man is late" looks like. Train, car, bus. This is all fixable. But if you miss your plane, it seems like the world will never be the same again. To begin with, the fait accompli of being late must be accepted.

The situations may be different. I missed my plane because there was a traffic jam. I forgot to turn off the iron and had to go back, so the airship left without you. I missed the plane because I forgot, and then I remembered. But in none of them do you need to get lost or panic.

What to do if you are late, but not completely late yet

This happens when, running into the terminal, you see huge queues for registration. You realize that you missed the plane and everything is lost, and you yourself lose heart. What to do? So, step one:

Run to the counter for late passengers

In some airports, this service is paid, in others it is completely free. Such racks look about the same at all airports.

If you are confused, but before your eyes you see the counter of your airline, then run there. Tell me what happened. You will either be helped to exchange your ticket already, or they will point you to the counter for late passengers.

Rule to Remember

If the plane is still on the ground, but the landing is over, then you will not get on board. A flight delay entails huge fines for the airline, the risk of a collision in the sky and being late at the airport of arrival. Airlines simply will not risk their money and the lives of their passengers.

What to do if you miss your plane

You came running after a traffic jam, after urgent and urgent matters that were delayed, but nothing can be fixed. The flight has departed. What should I do if I miss my plane? Absolutely no need to cry or be nervous. We collect willpower into a fist and go to the airline counter.

• Please change your ticket. If you are flying in business class, then most likely you will be offered the next flight. If a simple economy ticket or a promotional ticket was bought, then you will also be offered a seat on another plane. But due to the change in time and date, you will have to pay a fine or even buy a new ticket.
• If you miss your connecting flight, things will get more complicated. Most likely, your second flight will be canceled and you will have to buy a new ticket.
• How not to miss the plane
• Clearly write down and remember the date and time of departure. Set a reminder on your smartphone if necessary. The day before departure, check your tickets again and refresh your memory. You also need to remember that it is best to arrive at the airport in advance. You will need to check in for the flight - it starts 3 hours before departure. You can go through this process online. How to do this, read the article on online check-in for a flight.
• Do not confuse the airport and the terminal. Out of habit, you can go to another airport or come to the arrival terminal, not departure.
• Calculate travel time. It is best to arrive early rather than rushing about in a taxi in a traffic jam to the airport.
• Take tickets at a convenient time for yourself. It is the one in which it will be convenient for you to arrive at the airport and leave the house.
• Be sure to check the conditions of your air tickets. If you have chartered flight, follow the time and date of departure on the airline's website.
• If you are flying with transfers, then try to find out as much information as possible about transfer airports: how to get from the terminal to the terminal where the shuttles are located. It's a good idea to study the map of the airport to save precious minutes.
• How not to miss the plane if you bought tickets with transfers on your own? Try not to choose flights between which there is a very short period of time. First, flights may be delayed. Secondly, excessive haste does not lead to anything good.

Missing the plane is certainly not the end of the world. But it's also not enough to be pleasant in such a situation. Therefore, try to plan your time and take your time. Unnecessary fuss and haste will only upset you before getting to know new countries and incredible adventures.

22.04.2016, 14:31

Overslept, mixed up the time or date of departure, the alarm clock did not ring ... Such a nuisance can happen to each of us. What to do if you miss your plane? A few useful tips will help you save money and nerves.

If you are late for check-in, but the plane has not yet taken off

If you checked in but missed your boarding

If you are late for check-in, the plane has already left

Where to apply for ticket exchange

• If you bought a ticket directly, go to the check-in desk.
• If you bought a ticket through an intermediary, contact him immediately.

But keep in mind that you will surely lose part of the amount for the returned ticket, and you will not be able to return non-refundable tickets at all and you will have to buy a new ticket for its full cost. In addition, if you have bought a plane ticket with a transfer, all flights are automatically canceled, and you will have to renew all of them, and not just the flight on the flight you missed.

If you miss your connecting flight due to the fault of the air carrier

If you are on a transit flight on the same ticket, but you are late for connecting flight due to the fault of the airline, then immediately contact the representative office of the airline. If the connecting flight belongs to another airline, then you need to make a note about the flight delay and present it at the check-in counter of the air carrier whose flight you did not get.

In doing so, you must:

• exchange your boarding pass and put you on the next flight without fines and penalties;
• provide a free phone to call relatives to inform them of your delay;
• before the next flight to accommodate you in a hotel;
• pay for water, lunch or dinner.

If you bought two tickets separately, then if you miss the second flight due to the delay of the first, you will be solely responsible for this.

In this case, you will need to contact the representative office of the airline and exchange your ticket according to the fare conditions.