Delivery of electronic tickets of Russian Railways how much money we lose. Deadline for the payment of funds. Rules for the return of tickets purchased via the Internet

The railway was, is and, in the near future, will be the most popular mode of transport when it comes to intercity or interregional communication. The number of passengers of Russian Railways is constantly growing, because the train is not only a convenient, but also a fairly economical mode of transport. But, unfortunately, sometimes life circumstances develop in such a way that we are forced to abandon planned and long-awaited trips. But what if the ticket for the Russian Railways train has already been paid for? Will you be able to exchange the purchased document for another date, return the money in full, or is only a part of the money paid refundable? And what commission will the Russian Railway for the exchange or return of the purchased train ticket?

If you are faced with the problem of exchanging or returning a travel document purchased from Russian Railways, our lawyers will be happy to help you deal with all the intricacies of the situation. In order to get advice from highly qualified lawyers, you only need a computer or Internet connection. After all, you just need to enter your question in a special online form and our consultants will tell you:

how to return an electronic ticket to Russian Railways;
how much the commission will be if you decide to return the coupon and return your money;
whether the rules for the carriage of passengers provide for penalties for refusing a travel document;
where to download a sample power of attorney to cancel tickets purchased by a legal entity;
is it possible to hand over a document certifying the right to travel, purchased via the Internet;
how to understand how much you lose when you return a ticket;
whether electronic travel vouchers purchased through the Russian Railways website can be exchanged.

It is important to note that consultations on these and other issues are provided by our specialists around the clock (without lunches, holidays and weekends), as well as absolutely free of charge.

The rules governing the return of such documents establish a number of conditions under which you have the right to return both an electronic travel voucher purchased through the website and a regular ticket purchased through the cash desk of Russian Railways OJSC. The rules set by the domestic railway company regulate the terms of refusal and exchange railway tickets, cancellation fees, power of attorney requirements on behalf of legal entity(if travel coupons were not purchased on behalf of an individual).

The amount of money received back will directly depend on the term for applying to the cashier for a refund:

if you want to exchange or return the purchased document eight or more hours before the departure of the train, then you can return the full cost of the trip, which is 100% of the cost of the travel card and 100% of the cost of the reserved seat;
if you can contact the ticket office only later than eight hours, but no later than two hours before departure, then you can return 100% of the fare and only half of the cost of the reserved seat;
if you can only contact the refund office less than two hours before departure, then you can only count on the return of the fare. The cost of the reserved seat, in this case, is non-refundable.

Knowing these rules, you can easily calculate how much you lose on the delivery of a document. It is also worth noting that you can return such a document and return the money only when you contact the Russian Railways ticket office, regardless of whether the ticket was purchased through the website or at the ticket office.

Can the pass be exchanged?

In accordance with the terms and conditions governing the return and exchange of travel vouchers, RZD passengers have the right to exchange previously purchased travel vouchers for trains on a different date. To do this, the passenger must contact the cashier. But it is worth noting that the reissuance of travel coupons for the earlier next train is carried out by the responsible employee of the domestic railway service, only on the condition that at least twenty-four hours are left before the train departs.

An important condition for the exchange is that Russian Railways withholds additional commissions and fees for the exchange of travel coupons. Detailed information You can find out exactly how much you will have to pay extra for the exchange directly from the employees of the railway ticket office.

What documents must be presented in order to return the money

The conditions for the return of money provide that if a passenger intends to return a travel card purchased on the website or through the Russian Railways cash desk, he must present the following documents to the cash desk:

the ticket itself;
bank card with which the payment was made (if applicable);
a power of attorney from a legal entity (if applicable), drawn up in the correct form.

You can request a sample power of attorney at the box office or download it on the website. Worth paying special attention to the fact that a power of attorney that does not match the sample is the reason for refusing to return the money. A power of attorney drawn up incorrectly, or containing false data, can also prevent you from returning your money.

If you purchased a ticket on the website through a bank card, you can receive money only on the same card. Usually, the money is credited within seven to thirty days. You can find out how much money will be credited in your case on the Russian Railways website or at the box office.

Exceptions

It is worth noting that the rules governing ticket cancellations have a number of exceptions. For example, if you purchased 2 tickets for a luxury carriage on an international train in one order, then, unfortunately, you will not be able to return only one such document. Also, the rules for returning tickets for international trains differ from the rules for tickets purchased for local trains. For example, these rules establish different bindings for the terms of canceling a trip and penalties. Moreover, you will have to pay a fine for canceling a trip on the next international train in foreign currency at the exchange rate in force on the date of canceling the trip.

You can get acquainted with a more detailed list of exceptions on the website of the Russian Railways.

Given the number of exceptions and reservations in the conditions of return and exchange of tickets, passengers often have misunderstandings related to the amount of money returned or refusal to return Money. If you find yourself in such a situation and want to defend your legitimate interests, you can always seek legal assistance from our specialists!

1. Ticket refund with electronic check-in

Railway ticket, which was passed electronic registration, can be returned through the website no later than 1 hour before the train departs from the starting station and before you print the paper original. If you have already printed a ticket on the form, you can issue a refund only at the Russian Railways ticket office. If you did not have time to cancel the electronic registration before the deadline (1 hour before the train departs from the starting station), you can apply for a refund at the Russian Railways ticket office. Refund for an unused e-ticket with electronic registration for trains during domestic communication carried out:

in working order, if the passenger in the period from 20 minutes to 3 hours after the departure of the train from the station of departure of the passenger personally appears at the ticket office and presents an identity document indicated in the electronic ticket;

on a claim basis if:

For international travelers (non-CIS countries): no later than 1 hour before the departure of the train from the starting station of the route, and no later than 6 hours before the departure of the train from the passenger boarding station

2. Ticket refund without electronic registration

If the electronic registration service is not available for your ticket, or you managed to cancel it, the ticket can be returned through the website before the train departure. After the departure of the train, the return of the ticket is possible only through the ticket office of Russian Railways and upon presentation of the original ticket.

3. Ticket for which the original was received on the letterhead of Russian Railways

Refund of such tickets is made only at the box office of Russian Railways.

4. Ticket issued at a non-refundable fare

The refund of amounts due for unused tickets purchased at fares that do not provide for the conditions for the receipt of a refund of the fare (non-refundable) is carried out only in the following cases:
- sudden illness of a passenger or his fellow traveler - a family member (spouse, parent (adoptive parent) or child (adopted);
- injuries due to an accident, confirmed by relevant documents;
- death of a passenger's family member;
- cancellation of train departure or its delay;
- failure to provide the seat indicated on the ticket.

Return periods

The minimum guaranteed period for consideration of an application for the return of railway tickets is 4 hours.

For trains internal message by territory Russian Federation and international communication with the CIS countries, the Republic of Latvia, the Republic of Lithuania, Republic of Estonia and the Republic of Abkhazia, you can return the ticket:

- for tickets with electronic registration - at least 1 hour before the departure of the train from the starting station of the route *.

For international trains (non-CIS countries):

For tickets without electronic registration – at least 6 hours before the train departure from the passenger boarding station*;
- for tickets with electronic check-in - no later than 1 hour before the train's departure from the starting station of the route, and no later than 6 hours before the train's departure from the passenger's boarding station *.

For suburban trains:

For tickets without electronic registration - at any time before the departure of the train from the passenger's boarding station *;
- for tickets with electronic registration - no later than 1 hour before the departure of the train from the starting station of the route *.

Refunds are subject to:

fee for processing a return, 100 rubles;
site service fee initially included in the ticket price;
Russian Railways fee for the provision of a ticket return service. The minimum fee for returning at least 8 hours before the train departure for domestic trains and at least 24 hours for trains coming from / to the CIS and Baltic countries is 192 rubles 70 kopecks (for each seat). When returning a ticket less than 8/24 hours before the departure of the train, the fee is calculated individually according to the rules of Russian Railways - see " reference Information under the terms of the return of Russian Railways.
The funds are returned to the user's account on the site or in the manner in which the order was paid. In the future, money from the user account can be used to pay for new orders to the site.

If you return the ticket at the box office, the refund will be made by the website after we receive information from Russian Railways that the ticket has been returned. This usually happens the next business day.

In order to issue a ticket refund and return the money, go to your Personal Account, select the order you are interested in and click on the "Return" button. The system will calculate the amount to be returned (if possible) and offer you to confirm the return or refuse it. If the refund amount has not been calculated automatically and may affect your decision to refund the ticket - please contact our round the clock service support.

Return terms:

Consideration of the application (in rare cases, the return cannot be made automatically, and it comes in the form of an application for manual processing by the operator): from 4 hours to 4 days;
Transfer of funds from the site - 3-4 working days;
Crediting money to the client's account / wallet - depends on the method of payment (refund). So, money is credited to a bank card and Yandex Money wallet in an average of 4-5 business days. At the same time, crediting to a wallet in the WebMoney system can take up to 8 business days.

Return and exchange of a ticket on the RZD letterhead is issued at the return office at any railway station. To do this, you need to present your passport, the number of which is indicated on the train ticket. If the ticket is returned by proxy, then in addition to the power of attorney itself to return the ticket and receive money, certified by a notary, two passports are needed: the person for whom the power of attorney was issued, and the passenger for whom the ticket was issued. It is obligatory to have original documents, copies are not accepted.

Reference information on the conditions for the return of Russian Railways

Tickets for domestic trains:

no later than 8 hours before the train departure - the full cost of the ticket and reserved seat is paid minus the Russian Railways fine and site fees;
less than 8 hours, but no later than 2 hours before the departure of the train - the full cost of the ticket and 50% of the reserved seat;
less than 2 hours before departure and within 12 hours after the departure of the train - the full cost of the ticket is paid, the cost of the reserved seat is not refundable.

within 5 days from the moment of departure of the train - the full cost of the ticket is paid, the cost of the reserved seat is not refundable.

Tickets for trains from / to the CIS and Baltic countries:

1. Return at the request of the passenger:

no later than 24 hours before the departure of the train - the full cost of the ticket and reserved seat is paid minus the Russian Railways fine and site fees;
less than 24 hours, but not later than 6 hours before the departure of the train - the full cost of the ticket and 50% of the reserved seat are paid;
less than 6 hours before the departure of the train, but no later than 1 hour from the moment of the departure of the train - the full cost of the ticket is paid, the cost of the reserved seat is not refundable.

2. Illness or accident occurring before the departure of the train:

upon presentation of a travel document for marking the railway within 10 days from the expiration of the validity of documents confirming illness or accident, the full cost of the ticket is paid, the cost of the reserved seat is not refundable.

If the ticket is lost, then you can contact the cash desk of Russian Railways or JSC FPC and restore the ticket.

If the railway is responsible for the cancellation of the trip, the full price of the ticket will be paid.

The passenger can not only buy a train ticket online, but also easily return it. If electronic travel document was paid by a bank card and was not subsequently printed out on the official letterhead of Russian Railways, it can be returned directly in the Personal Account on the website. If the purchased card was printed out through self-service terminals or received at the box office at the station, then it will be possible to return it only at the cash desks of Russian Railways.

The money for the unused trip will be credited to the bank card with which the payment was made. Funds should be credited to your account within 7 - 30 days from the date of registration of the operation in the Personal Account. Exact dates transfers depend on the bank-holder of the card.

General conditions for the return of e-tickets

For delivery, a mandatory fee is charged, established by Russian Railways.
For non-monetary electronic documents for the travel of children under 5 years old without occupying a seat, the fee is not charged.
When returning an unused electronic ticket issued for domestic and international trains with the CIS countries, Latvia, Lithuania, Estonia and Abkhazia, the cost of services (including bed linen) is fully refundable.
It is possible to return both the whole order and separately each electronic ticket from an order for several passengers. In this case, the user acts on behalf of all passengers of the order, in connection with which all these passengers are considered informed about the cancellation of the trip.
Cancellation of travel according to documents issued in a "soft" car with service class "1A", "1M" or "1H" and the Sapsan salon-meeting room (car No. 01, seats from 27 to 30 with service class 1P) with payment of the whole coupe, is possible only for all positions of the order at the same time.

Deadlines
If you have not yet used the electronic registration service, you can return an unused electronic document on the site within the following time intervals:

for domestic Russian trains and international trains with the CIS countries, Latvia, Lithuania, Estonia and Abkhazia at any time before departure from the passenger boarding station;
for international trains (far abroad) it is carried out at least 6 hours before departure from the passenger boarding station

If you have already completed electronic registration, the procedure is as follows:

for trains of domestic traffic and international traffic with the CIS countries, Latvia, Lithuania, Estonia and Abkhazia at least 1 hour before departure from the starting station of the route;
for international trains (non-CIS countries) no later than 1 hour before departure from the starting station of the route and no later than 6 hours before departure from the passenger boarding station.

After receiving a regular ticket on the form at the cash desk of Russian Railways or at the self-service terminal, it is not possible to return an electronic document on the website. You can return it only at the box office of Russian Railways or JSC FPC in the territory of the Russian Federation.
To do this, you need to contact the return office, which can be found at any station.
When applying, you must present a ticket and the document indicated on it, proving the identity of the passenger.
Money for unused electronic documents reimbursed only on the territory of the Russian Federation upon personal application of the passenger.
The return of an unused electronic ticket for international traffic (foreign countries) is carried out only at international ticket offices.

How much money is returned when handing over electronic travel documents
You can return the purchased train tickets online cheaply if you decide to cancel the trip at least 8 hours before the departure of the train. Otherwise, a certain amount will be deducted from the passenger, the amount of which depends on the remaining time until the departure of the train.
When canceled on domestic routes

If you apply no later than 8 hours before departure, you will be reimbursed for the fare, consisting of the cost of the ticket and the cost of the reserved seat.
If you apply less than 8 hours, but no later than 2 hours before departure, you will be refunded the full cost of the ticket and 50% of the cost of the reserved seat.
If you apply less than 2 hours before departure, you will be compensated only for the cost of the ticket, excluding the cost of the reserved seat.
If you are late for departure, and no more than 12 hours have passed, the cost of the travel document will be refunded, the cost of the reserved seat will not be returned (valid for documents printed on the letterhead of Russian Railways).
If you canceled your trip due to illness or an accident and have documents confirming this, you will be refunded without the cost of a reserved seat (only for documents printed on the Russian Railways letterhead).

You can return an unused e-ticket with completed electronic registration to the cash desk and receive money for it in the period from 20 minutes to 3 hours after the departure of the train. In the following cases, the procedure is a claim procedure:

submission of a document with completed electronic registration less than 1 hour before departure from the original departure station and no more than 20 minutes after departure from the passenger’s boarding station;
more than 3 hours after the departure of the train from the passenger's departure station, but no later than 12 hours after the departure from the passenger's boarding station;
in the case of an application for cancellation by an authorized person by proxy;
in other cases provided for by regulatory documents.
If canceled at international traffic with CIS countries, Latvia, Lithuania, Estonia and Abkhazia
If you apply no later than 24 hours before the departure of the train, you will be reimbursed for the fare, consisting of the cost of the ticket and the cost of the reserved seat.
If you apply less than 24 hours, but no later than 6 hours before departure, you will receive the full cost of the ticket and 50% of the cost of the reserved seat.
If you apply less than 6 hours before departure and no later than 1 hour after departure, you will be compensated for the cost without taking into account the cost of the reserved seat.
If the trip is canceled due to illness or an accident within 10 days from the date of departure of the train, you will be paid the cost without the cost of the reserved seat (only for documents printed on the letterhead of Russian Railways).

Refund of an unused electronic ticket with electronic registration for trains in communication with Latvia, Belarus, Ukraine and Kazakhstan less than 1 hour before departure from the starting station of the route is not made.
Refund for an unused electronic ticket for international trains (No. 17/18 Moscow-Nice-Moscow, No. 23/24 Moscow - Paris - Moscow, No. 21/22 Moscow - Prague - Moscow, including direct cars: Moscow - Vienna - Moscow , Moscow - Karlovy Vary - Cheb - Moscow, St. Petersburg - Prague - St. Petersburg, No. 32 Moscow-Helsinki and Allegro high-speed trains) can be done no later than 6 hours before departure from the passenger boarding station. In this case, the passenger will receive the fare, consisting of the cost of the ticket and the cost of the reserved seat. If the cancellation is made less than 6 hours before departure, unfortunately, no refund will be given.
When returning an electronic ticket with electronic registration for following far abroad less than 1 hour before departure from the starting station of the route and more than 6 hours before departure from the passenger's boarding station (local time), the refund is carried out in a claim procedure.

Refund of an unused e-ticket at the box office in the CIS countries, Latvia, Lithuania and Estonia
It is carried out upon presentation of a boarding pass issued on the form of a travel document. In this case, the leased places are marked in the carrier's database, and no refund is made. To receive the money due, you must contact the cashier in the territory of the Russian Federation within 6 months from the date of departure of the train and present the seat return form, the unused travel document on the form and the passenger's identity card.

Refund of an unused e-ticket at the box office in the territory European states
It is carried out only upon presentation of a travel document issued on the form of the established form. The document is marked with a note about its non-use, indicating the day, month, year and time (hours, minutes) of the passenger's appeal. To credit the funds due, you must contact the international cash desk in the territory of the Russian Federation within one month from the date of departure of the train indicated in the travel document, submit an application and unused ticket with the corresponding mark. Consideration of the passenger's application is carried out within 180 days from the date of receipt.

Return of tickets for "Sapsan"
Operate general rules change. The exception is tickets issued at a special round-trip fare.
If a trip to the Sapsan is issued on a round-trip fare, travel documents are handed over only in pairs - both for the trip there and for the trip back.
or
Hand over only return ticket, while the refund will be made in the claim procedure and minus 10% of the fare in the direction "there". To do this, you need to contact the cashier, where you will be issued a confirmation of the delivery of the seat. Then the received document and the application for reimbursement of funds written in a consolidated form should be sent to the Directorate of High-Speed Communications (branch of Russian Railways). You can take the appeal there in person or send a letter by mail. The directorate of high-speed communication is located at the address: 105066, Moscow, st. Nizhnyaya Krasnoselskaya, 40/12, building 11.

Regardless of the reasons forcing the return of previously purchased RZD tickets, everyone has the opportunity provided by law to return tickets.

The legal document regulating the right of the buyer to return travel cards is called the “Rules for the Transportation of Passengers”. These Rules do not distinguish between valid and disrespectful circumstances that prompted the cancellation of the planned trip.

To reduce financial losses, when returning tickets purchased online or directly at the ticket office of the station, you need to be aware of the rules governing such a procedure.

Refund of Russian Railways e-tickets

If a travel ticket that suddenly became unnecessary even before the date of the flight was purchased electronically, i.e. without visiting real railway ticket offices and receiving paper ticket, it's easier to return it.

The return rules provide for the return of an electronic ticket by Russian Railways via the Internet, which can be easily done at home, sitting at a computer.

Since tickets purchased via the Internet are not handed out directly to the buyer, he prints them out on his own, so it makes no sense to go with him to the place where the transport is sent.

Return procedure

First of all, in order to issue a refund, you need to go to the official website of Russian Railways, or informational portal a company that acted as an intermediary in the sale of tickets.

To cancel the purchase of an unused RZD e-ticket, the system will require the number of the e-coupon or e-ticket order.

How long to wait for money?

The terms for the return of money to the bank card indicated in the application are from 7 to 30 calendar days from the date of registration of the cancellation of the coupon on the site.

How to make money come faster? Alas, only continue to make purchases in cash.
If it is decided to return the e-ticket in personal account or at the cash desk, the cashier will not give out the full amount either - a special railway fee and a service fee for an online purchase will be charged from it - these are the conditions of the Rules.

Ticket return deadlines

The specific timing of the execution of the operation to refuse transportation servants is affected by the direction of the route (long-distance, local, long-distance and near foreign routes), and the date of departure of the flight.

Cancellation of a ticket after the train has already set off is possible, only a proportionally smaller amount will be returned (the mandatory fee will be additionally deducted).

For example, for local trains:

8 hours before departure - 100% refund;
from 8 to 2 hours before departure - half the cost;
less than 2 hours and within half a day from the moment of departure - 25% for a compartment, and 0% for a reserved seat.

Refund of Russian Railways tickets purchased at the box office

Similar to last year, in 2017 the rules for the return of a valid train travel document that the buyer did not wish to use in the future remained the same.

Return conditions

As with buying a ticket directly at the station ticket office, the simple conditions for returning a purchase that has lost its relevance require a personal visit by the buyer to the ticket office.

Attention! It is not necessary to try to get with your question exactly to the same box office where the ticket was taken. The main thing is that the refund should be made to any of the ticket offices, but to the exact station where the ticket was purchased.

Along with the travel document, which is planned to be returned, the cashier of railway tickets must additionally provide:

an identity document - usually a citizen's passport;
a self-filled application for a refund, the application form is issued by the cashier, or you can print it yourself on the website of Russian Railways and take it with you.

Attention! The identity card of the holder of the travel document must be strictly original. The return policy does not allow the presentation of copies, even properly certified ones.

What to do if it is impossible to return the ticket personally by the buyer

If such a situation has occurred, and the ticket holder is not able to return it on his own, there is only one way out: to issue a power of attorney from a notary to commit this action someone else (trustee).

For such a purpose, you still have to personally come to the notary's office, or call a notary to your house.
Together with a notarized power of attorney, which indicates the rights of the attorney to return the ticket in the interests of his principal, the attorney will be able to return the ticket. In addition to the original power of attorney, the attorney at the cash desk must provide:

the original of your passport (similarly, copies are not allowed);
the ticket itself;
a self-filled application (or the application is filled in by the ticket holder).

It is important to know! It is necessary that the notary in the power of attorney must, in the powers of the attorney, indicate the possibility of receiving money for the ticket returned to the box office. Otherwise, he will not receive money for the ticket, and he may even be refused on this basis in accepting the ticket itself.

Financial losses

For any carrier, a customer's refusal of a service is a lost profit. In order to compensate him for the corresponding losses in case of conscientious behavior, the rules establish some guarantees in the form of deductions that apply to the initial cost of the service.

Thus, the money will be returned to the buyer, but not in full. How much you lose when you refuse the services of a carrier is affected by:

special railway tax, equal to 192 rubles. 70 kopecks;
if there is a commission of payment systems.

All information about fees must be publicly available from the carrier. If the money for the purchase is returned at the checkout, the commission will be deducted automatically.

How long to wait for a refund

If the travel ticket was purchased for cash, directly through the cash desk, upon its return, the funds, minus mandatory deductions, will be immediately returned to the buyer upon completion of the return procedure.

If you paid for the ticket using a bank transfer of money (card, payment order), the terms for the return of money will be much longer - up to thirty calendar days.

Nowadays, a train ticket can be purchased in a couple of clicks, simply by going to the Russian Railways website or the resource of a partner company. But sometimes it happens that the trip at the time chosen during the purchase for some reason becomes impossible. There is only one way out in this case - to return the travel document. If everything is more or less clear with a regular paper form in this regard, then an inexperienced client of Russian Railways may have some difficulties with an electronic ticket. In fact, the return procedure is not particularly difficult in this case either. We will talk further about how to return an electronic ticket for Russian Railways and get the money spent back.

How to issue a ticket

The process of buying online is extremely simple. It includes several steps:

First of all, you should go to the website of the Russian Railways company, register and select the appropriate date and time of the trip from the menu on the left. Next, in the table that appears, you will need to mark the desired train and wagon.
After that, you will be redirected to the page for filling in passport data.
Then you will be taken to the payment form. Here you will need to indicate the name of its holder and (you can see it on the reverse side).

After some time, you will receive an email with a unique code that you need to write down and present at the Russian Railways ticket office (at any convenient time) to receive a paper ticket. For some trains, it is possible to issue not a travel document, but an electronic registration. In this case, you will not need to go to the cashier at all. It will be enough to take a boarding coupon at the nearest Russian Railways terminal. It is presented to the conductor along with a passport.

You can also issue an electronic ticket on the website of the Russian Railways partner company. But in this case, you will have to pay a commission.

Return procedure

As you can see, it is not difficult to buy a travel document via the Internet. Now let's try to answer the main question of our article and see how to return an electronic ticket from Russian Railways if the trip had to be canceled. The refund procedure includes the following steps:

On the same site where the purchase was made, on the page "My orders" you need to successively click on the buttons "Request ticket status" and "Make a refund".
After that, a page with information on the amount to be transferred to your account will open. Below you will find the return policy.
You must agree to them by clicking the "Yes" button. This completes the ticketing process. In relation to your purchase, you will see the inscription “Status: refunded” in your account.

It is impossible to return an electronic travel document only if it was issued on a compartment (for all four seats) of a soft car. Cancellations can be made at any time before the train departs from the destination station. After 7-30 calendar days, the money will be returned to the account of the bank through which the payment was made. This will happen automatically. As you can see, the question of how to return an electronic ticket for Russian Railways via the Internet is also not particularly difficult.

Often failed passengers are also interested in the procedure for returning a travel document on other sites. For example, how to return an electronic ticket from Russian Railways to Ozon. The procedure in this case will be the same as when returning on the official website of Russian Railways. To cancel a purchase on this service, you just need to click on the "Return and Exchange" link and follow the instructions.

What to do if a paper analogue has already been received

In this case, it will no longer be possible to return the travel document directly on the Web. You will have to figure out how to hand over an electronic ticket of Russian Railways through the box office. This is actually also easy to do, but the return procedure will take much more time. Arriving at the station, you will need to show the cashier your passport and the electronic order code from the letter. When the ticket is returned to the cash desk, the money for it will also be returned to the bank account from which the purchase was made.

How to cancel the electronic registration for the train

Thus, we have found out how to return an electronic ticket of Russian Railways at the box office and via the Internet. Now let's see what to do if you have to cancel registration. Passengers who booked a trip in this way should cancel it no later than one hour before the departure of the train. To cancel, you will need to follow the link in the letter that comes to the post office after purchasing the seat. Cancellation can be done in a slightly different way. To do this, you need to issue a ticket at the box office or terminal. In this case, electronic registration will be canceled automatically. Then the ticket is simply handed over to the box office in the usual manner.

Ticket refund fees

So, we figured out how to return an electronic ticket for Russian Railways. The money will be returned to you - albeit not immediately. However, when canceling a trip, among other things, you should be prepared for the fact that the amount received will be several hundred rubles less than the amount paid. Firstly, you will be charged a reclamation fee by Russian Railways (about 100 rubles). Secondly, you will have to pay for the return procedure (around 180 rubles). Of course, you will also be charged a commission by the payment system or bank that you used when making the purchase. If the ticket was issued on the website of the Russian Railways partner company, you will also have to pay commission fee for using the service. Russian Railways will also withhold the amount of 90 rubles for online returns.

Deducting the cost of a reserved seat

In some cases, the amount lost during the return may be larger. The following is additionally withheld from the passenger:

50% of the cost of the reserved seat (upon delivery 8-2 hours before the departure of the train);
100% if the ticket is returned less than two hours before departure.

The cost of the reserved seat itself can range from 30 to 80% of the price of a travel document. If the client contacts the ticket office 12 hours after the departure of the train from the place of landing, the amount for the unused ticket will not be returned to him.

What is worth knowing

If you could not get into the carriage due to illness or something that happened to you, you can try to return the ticket even 12 hours after the departure of the train. However, in this case, you will have to present to the cashier (within five days) the relevant supporting documents.

The cost of services must be returned to the passenger who returned the ticket in full (including the cost of bed linen), regardless of the time of contacting the ticket office. The insurance fee is paid in full.

Refund procedure when contacting the cashier

How to return an electronic ticket for Russian Railways, you now know. You can return the money within about a month after the cancellation of the purchase. However, sometimes you have to wait longer for them to be translated. If you go to the ticket office three hours after the departure of the composition from the place of landing, the procedure for the return of money will be slightly different. After contacting the cashier, you will be given a receipt for the cancellation of the transaction. It will need to be sent by mail to the Russian Railways company, attaching a pre-written claim. In this case, the money will come within a maximum of six months.

So, we hope that we have answered in sufficient detail the question of how to return an electronic ticket for Russian Railways on the website or at the box office. This procedure, as you can see, is not particularly troublesome. The only inconvenience is that the money is not returned to the bank account immediately.