When can train tickets be returned? How much do you lose if you return a train ticket. Distribution of the cost of a previously purchased but unused ticket

It is better to buy a train ticket in advance - everyone knows this. However, the planned trip may be unexpectedly disrupted due to illness or other force majeure. Does this mean that you lose the money you paid, and the purchased ticket cannot be returned to the box office? No, it doesn't. Let's look at the basic rules for returning RZD tickets.

Can I return a train ticket?

Many passengers who have purchased a ticket but cannot go on a trip are interested in: “Is it possible to return a train ticket back?”. The order of the Ministry of Transport of the Russian Federation clearly states that the travel document is allowed to be returned to the railway operator before the departure of the train. The amount of the refund depends on the date of issue of the ticket. How less days left before the trip, the smaller the amount will be returned to you.

The amount of the refund depends on the date of issue of the ticket.

How to return an e-ticket for a train purchased via the Internet?

Issuing travel documents online is a relatively new option, so not all passengers know how to return a purchased railway ticket via the Internet. On our website you can not only book a trip and buy a train ticket, but also issue a refund. The money will be returned to the card with which you paid for the order.

Refunds can be made in two ways:

Through Personal Area

The method is available if you have made an order, but have not been registered and authorized on the site.

Through railway ticket office

If registration is completed, you will have to go to the station to the point of departure of the train and return the ticket to the railway ticket office.

When buying multiple tickets, you can return them all or only part of them. After the procedure is completed, a message will be sent to the linked mobile number with the amount, method and date of receipt of funds.

If you need confirmation of the return of tickets, the system will generate all the documents necessary for accounting. All you have to do is download the receipt from the site and print it on the printer.

The maximum return period for a railway ticket after authorization is 1 hour before the departure of the train.

How to return Russian Railways tickets purchased at the box office?

You can return a paper ticket only through the ticket office at the station at the starting point of the route. You will need:

original ticket;
the ID you used to make the purchase (passport or birth certificate).

The money will be returned in the same way that you paid for the purchase. If you paid in cash, the cashier will issue the amount. If you paid by credit card, then the funds will be transferred to it. In the latter case, you will have to wait a few days until the money is credited to the account.

The money paid for the ticket is returned in the same way as you paid for it.

Refund for a Russian Railways ticket purchased by another person

Another question that passengers often ask is: “Is it possible to issue a refund of Russian Railways tickets for another person?”. Yes, it is possible, but only with a notarized power of attorney.

If your relative or friend made a purchase through the site, enter his personal account. In the corresponding window, enter the order number and registration data of the failed passenger (e-mail or mobile number specified when placing the order). After that, go to the station of the starting point of the route. For example, if the travel document is issued for the direction "Krasnoyarsk - Moscow", go to the ticket office of the Krasnoyarsk railway station. You must have with you:

original ticket;
a notarized power of attorney in your name, signed by the buyer;
Your passport.

If the ticket was purchased in paper form, immediately go to the box office of Russian Railways.

To return a ticket for another person, you will need a notarized power of attorney.

Return of railway tickets: how much do you lose?

As we have already said, if the trip is canceled, you can return the tickets to Russian Railways. How much you lose in this case depends on the date of delivery. When you return the pass, you will receive less money than you originally paid. The amount is reduced in proportion to the time remaining before the departure of the composition. From it will be additionally subtracted:

obligatory fee of Russian Railways - 192 rubles. 70 kopecks;
percentage for pre-sale of the document;
service fee - the amount depends on the category of the wagon.

If you issue a refund to the card, you will have to pay a commission from your bank or electronic payment system.

Thus, answering the question: "In how many days can you return train tickets without loss?", we can say that in any case you will not be able to return the entire amount. The only way to lose less money is to exchange the ticket for a later date.

RZD e-ticket refund: refund deadlines

The refund for the purchase of an electronic ticket will be:

from 7 to 30 days - to a bank card;
from 10 to 60 days - to an electronic wallet.

If you paid for the trip in cash, you can get the money at the time of the ticket at the box office.

Rules for the return of Russian Railways tickets after the departure of the train

If you did not have time to return the travel documents before the departure of the train, you can still return it. Russian Railways rules establish a 12-hour period in which it is allowed to return an unused ticket.

You can return a ticket for a departed train only through the railway ticket office. However, in addition to the mandatory fees, you will be charged a fine. If more than 12 hours have passed since the departure of the train, you will not be able to return the train ticket.

You can return the travel document within 12 hours from the moment of train departure.

If the ticket is paper, a day before departure, the refund is made only at the box office at the station, if it is electronic, from the order management page. When you return the ticket at the box office at the station, you will receive the same amount. If you missed your train, you have 12 hours to return your ticket (the time is counted from the moment the train leaves from the station where you got your ticket). In this case, a refund can only be issued at the Russian Railways ticket office at the station. From the cost of the ticket will be deducted the penalty for the return, the full cost of the reserved seat, all commissions and fees. Linen is refundable. After 12 hours have passed, no money will be returned. If you were unable to travel due to illness or an accident, the ticket can be returned within 5 days from the date of departure of the train. A doctor's note will be required. Refund amount - as in case of delay. Details can be found in help desk Russian Railways or at stations.

How to return train tickets and how much money you can get for them

When returning tickets abroad, you can receive money for tickets only upon arrival home on the issued return receipt. 3. The sooner you return unnecessary tickets, the more money you will return.

Attention

How much money Russian Railways returns when returning tickets The amount that you receive for returned tickets directly depends on how many hours are left before the train departs: No later than 8 hours before the train departs = Full cost - return fee Less than 8 hours, but no later than 2 hours before train departure = Full price - 50% of the cost of the reserved seat - refund feeLess than 2 hours before the train departure = Full price - 100% of the cost of the reserved seat - refund feeWithin 3 hours from the moment departures = Full cost - 100% of the cost of the reserved seat - refund fee Refund fee - 185 rubles. 40 kop. A reserved seat here does not mean the type of carriage, but the type of fare.

When can I return a Russian Railways ticket - ticket return procedure

If you have e-ticket in a carriage where it is mandatory to pay for the entire compartment (classes 1A, 1M, 1I, 1B, 1P, 1E), then only all tickets from the order can be returned at the same time. How to return a paper ticket A paper train ticket can only be returned at the box office at any station.
You will need a passport or other document for which the ticket was purchased.

If you paid for a ticket bank card money will be returned to her.
If through terminals and communication salons, you will receive money in cash at the cash desk of Russian Railways immediately upon return.
If you paid for the ticket using one of the electronic payment systems (WebMoney, Yandex.Money), the money will be returned to the wallet from which the payment was made.

How to return a ticket for another person If a ticket was purchased on Poezd.ru and you know the order number and what e-mail or phone it was issued to, you can return a ticket through the order management page.

Rules for the return and return of railway tickets (order, conditions and how much you lose)

Info

Fortunately, today's technologies allow you to purchase a travel document without leaving your home. At the same time, a person can choose a suitable place for himself, based on financial preferences and comfort (reserved seat, compartment or sleeping car), and the closer the date of the trip, the less suitable places Therefore, it is better not to postpone the purchase of tickets for later.

The main thing is not to wave after the train The ideal travel option is to arrive at the station half an hour before the arrival of your train, land and get off at the desired stopping point. But situations in life are different, let's say a train delay due to some reasons, objective or subjective, leaves a person without a trip, because the driver leaves at exactly the set time and it does not matter to him how many people did not have time to get into the car, because the station dispatcher several times warning about the departure of the train.

How to return a railway ticket purchased via the Internet or at the Russian Railways box office?

CIS, Republic of Latvia, Republic of Lithuania, the Republic of Estonia, the Republic of Abkhazia, the cost of services (including bed linen) is fully refundable; a fee is charged - 192 rubles. 70 kop. (for each place, the rate is set by the Federal Antimonopoly Service of Russia). Refund of tickets for travel in international traffic (far abroad) When returning an unused electronic ticket issued for travel in international traffic (far abroad) on the website, the following shall be credited to the payer's account:

no later than 6 hours before the departure of the train from the passenger boarding station - the fare, consisting of the cost of the ticket and the cost of the reserved seat,
less than 6 hours before the departure of the train from the passenger's boarding station, a refund of the fare is not made.

Returns are subject to a fee of EUR 10 (per seat).

Refund of electronic tickets on the website of Russian Railways

If the train leaves more than 8 hours later, nothing is deducted. If there are from 2 to 8 hours left, you lose 50% of the cost of the reserved seat (the ticket indicates how much it is).

Less than 2 hours left before departure (or no more than 1 hour after departure) - the entire cost of the reserved seat is deducted.

Collection of Russian Railways. 192 rubles are deducted from the ticket price. 70 kop. (the amount is valid until 31.12.2018).
The service fee is our commission as the operator of the online ticketing system and is non-refundable.

Commissions of payment systems through which you paid (if there were such commissions).

2–4. The rest of the money will be returned back in the same way you paid (for details, see the table above).

Railway ticket refund: rules and commissions

For domestic trains:

In case of refusal for 8 hours or more, 75-90% is returned.
2-8 hours before departure - fare and ½ reserved seat.
A couple of hours before departure and 12 hours after - the fare without a reserved seat.

See also: Personal insult - what article, punishment For trains departing to the Baltic countries and the CIS:

For a day or more, the cost of travel and reserved seat is refunded.
For the period from 6 hours to 1 day before departure, the fare and 50% of the reserved seat are refunded.
For the time from 1 to 6 hours before departure - the fare.

For trains going to non-CIS countries:

Not later than 6 hours before departure, the fare and reserved seat are refunded.
Tickets cannot be refunded less than 6 hours before.

Return of railway tickets

Important

The return of one seat out of two "Lux" (business) class carriages issued in a compartment in international traffic (far abroad) is not made. The refund of the cost of unused electronic tickets issued in a luxury (business) class carriage is carried out only in the event of a simultaneous return of electronic tickets issued in one compartment.

The return of electronic tickets issued for travel on Sapsan trains at a special round-trip fare is carried out in the following order:

in case of simultaneous cancellation of the trip in both directions, the electronic ticket is first returned in the "back" direction, then in the "there" direction;
it is possible to return one electronic ticket in the direction "back";
the return of one electronic ticket in the direction "there" is not made (it is possible at the ticket office in accordance with clause 10.2 of the offer with clause

How to return Russian Railways tickets - algorithm and pitfalls

For local trains:

8 hours before departure - full refund;
8 - 2 hours - 50% of the price of the reserved seat (money for booking a seat in the car) and the fare;
less than two hours before and 12 hours after departure from the boarding station - not refundable for reserved seat.

For trains traveling to neighboring countries:

passengers who rent 24 hours in advance and earlier are entitled to the full amount;
from 24 to 6 hours after - the entire fare and 50% of the reserved seat;
less than 6 hours before and 1 hour after departure - price for travel without reserved seat.

For international trains:

the ticket price is refunded if it is returned 6 hours before the travel time;
Less than 6 hours is non-refundable.

The Russian Railways fee, payment systems commission, service fee, regardless of the delivery time, are non-refundable.

Return of railway tickets

When returning an unused e-ticket issued for a train on the website international communication with the CIS countries, the Republic of Latvia, the Republic of Lithuania, the Republic of Estonia and the Republic of Abkhazia, the following shall be credited to the payer's account:

no later than 24 hours before the departure of the train from the passenger boarding station - the fare, consisting of the cost of the ticket and the cost of the reserved seat;
less than 24 hours, but no later than 6 hours before the departure of the train from the passenger's boarding station - the cost of the ticket and 50% of the cost of the reserved seat;
less than 6 hours and before the departure of the train from the passenger's boarding station - only the cost of the ticket, the cost of the reserved seat is not refundable.

The cost of services (including bed linen) is fully refundable.

Sometimes plans for a trip fall apart already at the preparatory stage for a trip. And the first question that arises in a person who has bought Railway tickets, is associated with the possibility of returning the funds paid for travel documents.
In the article I will talk about what grounds for the return of railway tickets are provided for in the legislation, how to return the money paid for them and within what time frame.

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○ What does the law say?

Regulations that will help you find the necessary answers to questions that arise with the return of tickets:

Transportation Rules No. 473, approved by the Order of the Ministry of Transport of the Russian Federation, is the main document describing the grounds and procedure for the return of passenger and baggage railway tickets.
Rules for the provision of services in the field of railway transportation No. 111.
Charter of railway transport.
The Law on Consumer Rights Protection is an act designed to regulate relations in the field of railway transportation between carriers and passengers.

As stated in the above acts, passengers have the right to return unused tickets. The amount to be refunded will be calculated depending on the time remaining before the departure of the train.

Basic principles of return:

Money is returned in the same way as they are listed for the ticket.
The amount of the refund depends on how much time is left before the transport is sent.
There is a fee for returns.

○ When can train tickets be returned?

Grounds for refunding train tickets:

Train delay or cancellation – the passenger can fully refund the fare or reissue the travel document for a more convenient flight.
Termination of the train - money is returned for the distance not traveled.
Refusal of the passenger from the trip before the departure of the transport - the money is not returned in full.
Late for transport within 12 hours after its departure or other good reasons for not using the ticket.
Removal of a passenger from the train due to his illness - the money is returned for the distance not covered.

✔ Which tickets can be returned?

Regardless of the distance, you can return:

Electronic tickets - through the website or railway ticket office.
Paper tickets– through any railway ticket office in the presence of an identity card and the ticket itself.
Subscription passes for suburban transport are returned to the ticket office (the passenger writes a written application for refusal travel document).

When ordering several tickets, it is allowed to return all or only part of them. The only exceptions are "luxury" seats on trains. long distance– if you have purchased 2 tickets in the same compartment, you cannot return one of them. Also, sometimes on railway transport there are temporary restrictions on returns. You can find out about them on the official page of Russian Railways or private carriers.

○ Can e-tickets be returned before paper versions are received?

E-tickets are returned through the online page of Russian Railways or through the website where the ticket was ordered. To do this, open your profile, go to the "My Orders" section, select desired document and click the "Return" button.

Money is returned within 7-30 days on bank card. Please note that a commission is always charged for the return of tickets at the initiative of the passenger.

○ How are tickets paid out?

If the passenger returns the ticket to the railway ticket office, the money will be refunded on the spot. This rule applies only to those who purchased a ticket for cash.

As for payment through a terminal or through a card via the Internet, paragraph 83 of Regulation No. 473 says:

“Refund for an unused travel document (ticket) issued by non-cash payment(or in cash for organized groups of passengers) or using a payment card, is made to the bank account of a legal or individual who paid for the travel document (ticket).

Thus, it will also not work to return a large amount of money paid for the travel of a group of people through the cash desk. The return period is set by the bank. It is 7-30 days.

Money is usually returned to an electronic wallet longer - from 10 days to 2 months.

With a claim return procedure, money can be expected for a very long time - up to 210 days, this is due to the fact that six months are allotted for consideration of the claim, plus a month for the bank to transfer funds.

Money for a subscription pass is returned within 10 days from the date of preparation of an application for its return.

○ Can I return my ticket after the train has left?

Yes. To do this, you need to contact the return office located at the place of your departure. You can substantiate your claims by the provision of paragraph 87 of Regulation No. 473:

“The passenger has the right to receive the cost of a ticket without the cost of a reserved seat, a service fee (if any) and other payments (with the exception of a fee for reserving seats on long-distance trains):

When returning an unused travel document (ticket) for a long-distance train to the ticket office of the passenger boarding station if the train is late for 12 hours from the moment of its departure.
When returning an unused travel document (ticket) to the ticket office of the passenger boarding station due to illness or accident within 5 days from the date of departure of the train for which the travel document (ticket) was purchased.

Thus, after the departure of the railway transport, you can return the money, however, not in full. The term "reserved seat" mentioned in the article refers to the fee for using the carriage and is 30-60% of the ticket price. In case of non-use of the ticket due to illness or other unforeseen circumstances, documentary evidence of this fact must be presented. For example, a doctor's note.

○ Return before train departure.

The easiest option is to return the ticket on time long before the trip. This will save you more money on returns.

Let's consider in what period tickets should be returned and how much money can be returned.

✔ Russian routes.

You can return the full cost of the ticket (except for the refund fee) by:

“When returning an unused travel document (ticket) to the ticket office no later than 8 hours before the train departure.
When returning to the carrier an unused travel document (ticket) purchased for travel as part of an organized group of passengers, no later than 7 days before the departure of the train ”(clause 85 of Rules No. 473).

Refunds for the purchase of a ticket (except for half the price of a reserved seat and a commission fee) can be:

“When returning an unused travel document (ticket) to the ticket office less than 8 hours, but no later than 2 hours before the train departure.
When returning to the carrier an unused travel document (ticket) purchased for travel as part of an organized group of passengers, less than 7 days, but no later than 3 days before the departure of the train ”(clause 86 of Rules No. 473).

Refund for the purchase of a ticket (except full price reserved seat and return fees) you can:

“When returning an unused travel document (ticket) to the ticket office less than 2 hours before the train departure.
When returning to the carrier an unused travel document (ticket) purchased for travel as part of an organized group of passengers less than 3 days before the departure of the train ”(clause 87 of Rules No. 473).

✔ Near Abroad.

You can also rent tickets to the CIS countries, the Baltic states and Abkhazia before the train leaves.

The full cost of the travel document can be returned if you contact the ticket office a day before the departure of the transport from the passenger station. If there are from 6 to 24 hours left before departure, you can return the money paid minus half the cost of the reserved seat. If less than 6 hours are left, you can only refund the price for the ticket itself and for Additional services(tea, bed).

✔ Far Abroad.

You can only return an electronic ticket through the official website of the carrier. You can apply for a refund at least 6 hours before the departure of the vehicle from the passenger station.

Simple banality - missed the train. My own plans changed drastically. Or for reasons of illness, aggravation of the political situation or natural disasters in the region, etc.

Is the paid money gone and should we forget about it? It's not all tragic.

How, in what cases and in what amounts it is possible to return your hard-earned money for an interrupted or not started railway voyage - read in this article. It will be about private trips not related to business.

What are we paying for?

The existing regulatory framework governing the activities of railway carriers includes federal laws, regulatory legal acts of the Government Russian Federation, orders and orders of the Ministry of Railways, Russian Railways, tariff services and more.

According to the Civil Code of the Russian Federation, by purchasing and paying for a document directly at the Russian Railways cash desks, we conclude a deal or a contract of carriage, which is certified by a boarding document.

Like any other contract, the ticket must be checked for errors. The cashier is not guaranteed against making an oversight when filling out, which the passenger may have to suffer from.

A it can only be returned if the difference in the data of the passport and travel card will be no more than one letter in the passenger's surname and one digit in the number. Trust but check.

The fare paid includes:

cost for all infrastructure railway(ticket);
the cost of a reserved seat (from 30% to 80% of the total amount) for the availability of space;
fees and taxes when purchased through third parties;
pre-sale fee, reservation (for groups over 10 people – organized groups passengers (OGP).

We return money

We return abroad

With a passport and a travel card form, we apply to the railway ticket office of a foreign state. And with the document issued there, we issue a refund at the box office of Russian Railways (on the territory of Russia).

The document is valid for six months.

We consider approximately

I must say that the amount of money returned will be accurate only relatively. We can only speak for sure about the money that Russian Railways is guaranteed to take for itself and which are set out in regulatory acts accessible to the consumer.

There will be (through numerous firms and firms "grazing" around the Russian railway monopolist) various commissions, compensations, etc., etc. They have been discussed above.

We add and take away

For example, let's take the return of the fare Moscow-Kurgan, bought at the box office of Russian Railways. The train leaves at 18.48 from Moscow. The price is 6076 rubles and 70 kopecks.

It is written on the form: the ticket price is 3676.4 rubles, the cost of the reserved seat is 2400.3 rubles.

Return within 8 hours: add up the cost (the ticket is 3676.4 rubles and the cost of the reserved seat is 2400.3 rubles), subtract commission fee for change (178.3 rubles). We get at the box office - 5898.4 rubles.

We return within 8 to 2 hours: add up (the cost of the ticket and half the cost of the reserved seat), subtract the change fee. We get at the box office - 4698.25 rubles.

Return in less than 2 hours: Subtract the change fee from the ticket price. We get at the box office - 3498.1 rubles.

When purchasing through intermediary sites, for example, Poezd.ru, in addition to the costs, you need to add their “cheat”: a service fee (115-330 rubles) and for a return (68-175 rubles).

How much is lost? Both fees are price dependent. Plus - commissions of payment systems (if any).

For example, we go to Chisinau. Buying a ticket to sleeping car for 15953 rubles. Let's see what the price is. The ticket itself is 5264.49 rubles, the reserved seat is 10688.51 (67%).

We consider how much it costs to submit documents and what we will get. We get the following amounts:

over 24 hours: we deduct the change fee - 178.3 rubles. We get at the box office - 15774.7;
from 24 to 6 hours: plus 5264.49 and half of 10688.51 and minus 178.3 rubles. We get at the box office - 10430.45;
from 6 to 1 hour: 5264.49 minus 178.3. We get - 5086.19;
less than 1 hour before departure and passed electronic registration- we get nothing.

We add to the losses similar commissions and compensations from intermediary companies.

Summarize

The purchase of a travel document must be taken with all seriousness and responsibility. In case of haste and ill-conceived actions, the result may be their surrender.

And entail in connection with this, in addition to the unnecessary waste of time and nerves, also money. Which, as usual, never happens much.

To summarize: think, think and think again. And there will always be someone who wants to count your money.