How many hours in advance can I return my ticket? Return of tickets for international traffic. What to do if there are errors in the ticket

The need to return a train ticket to passenger train occurs in a huge number of people every day. There are many reasons for this, but whatever they may be, the Ministry of Transport has provided for the possibility of returning tickets to the box office both before the train departs and after its departure. At the same time, there is no need to explain the reason for the return. It is enough to write an application, hand it over to the cashier along with a passport, and then collect the money paid earlier or wait for it to be transferred to the card.

However, not all the money will be returned, but only part of it. The more time left before the departure of the train, the greater the amount for the ticket you can get back. What percentage of money loss will be from the return of the ticket also depends on the type of train and its distance (by country, near or far abroad).

How is the cost of a train ticket calculated?

A ticket for a passenger train is a kind of contract of carriage between its purchaser and Russian railways. Therefore, after buying a ticket, you should immediately carefully check all the information that it contains.

Return Money for a ticket is possible only if the discrepancy in the surname, name or patronymic is not more than one letter. This refers to the discrepancy between the information in the passport and in the ticket itself. Similarly, a discrepancy in one digit of the passport is also allowed.

If the discrepancy is more than one letter and one number, then a refund for a previously purchased ticket will not be possible.

When we purchase a ticket for a Russian Railways train, we pay money for the following services:

• use of common railway infrastructure;
• a seat in the carriage (the so-called price of a reserved seat, which averages from 30% to 80% of the ticket price);
• various tax and other fees in case of purchasing a ticket through third-party companies;
• additional fees for reservations or pre-sales;
• fee for organized transportation people (groups with more than ten people).

Mandatory fees for train ticket refunds

If a ticket for a trip on a train in Russia is returned, then a fixed commission in the amount of 192 rubles 70 kopecks will be deducted from its cost. When returning tickets for a trip within the territory foreign states the refund fee is 10 euros.

When returning an electronic ticket via the Internet, one more fee is taken. But this happens only if the ticket is not returned through the official website of Russian Railways. Typically, this fee is as follows:

• if the ticket price is less than 1100 rubles, the fee is not valid;
• with a ticket price from 1100 to 1700 rubles, the fee is 40 rubles;
• if the cost of the trip is from 1700 rubles, the fee will be 90 rubles;
• in all cases, there is also a fixed fee for the return of an electronic ticket - 30 rubles.

When returning a ticket purchased non-cash way, the commission of a bank or an electronic money system should also be taken into account. It will also not be refunded when the ticket is exchanged for money.

General principles for train ticket refunds

Here are the basic rules for issuing tickets for railway trains:

• Refunds are always made according to the same documents that were used to purchase the ticket. In most cases, this is a passport. Without it, it will not be possible to issue a refund;
• Tickets can usually be returned no later than 12 hours after the train's departure. Otherwise, you will have to write a claim;
• When returning, a commission is always withheld, but the cost individual services(for example, the cost of bed linen), which the passenger did not use, is always returned in full;
• If several tickets were purchased at once for transportation large group passengers, then a refund is possible both for one ticket and all at once;
• If you need to return a ticket for a trip to Sapsan or to regular train class "Lux", then this must be done immediately for 4 purchased seats. When returning round-trip tickets, the cost is refunded first return ticket, and then the cost of the ticket "there". But a refund is possible and only a return ticket.

Refund of tickets intended for travel within Russia

How much money you lose when renting RZD tickets depends not only on commissions and mandatory fees, but also on the time left before the train leaves (or on the time that has elapsed since its departure). You can get the most money if you return tickets 8 or more hours before the trip. But this time applies only to trains that move around Russia. For trains bound for other countries, different rules apply.

The percentages in the table are approximate, the actual amount of the refund depends on the cost of the ticket. If the ticket is inexpensive, then the refund for it can be much less than in the case of an expensive ticket.

Tickets for travel in the CIS countries, the Baltic states and Abkhazia

The return of tickets to the CIS countries, to Lithuania, Latvia, Estonia and Abkhazia is done according to slightly different time parameters than the return of train tickets for traveling in Russia. In addition, the return of an electronic ticket to these countries is possible only if there is more than one hour left before the departure of the train.

Tickets for trips to foreign countries

Returning RZD tickets for trips to non-CIS countries is somewhat more difficult. This is possible only at international ticket offices. If there are no such cash desks at the departure station, then the money will not be returned.

Separately, it should be said about the return of electronic tickets for trains whose route runs to countries outside the CIS. If less than 1 hour is left before the departure of the train from the initial station of its route, and more than 6 hours are left from the station where the ticket was purchased and where the boarding will be made, then the ticket can be returned. But this can be done only with the help of a written claim.

If less than 6 hours are left before the train leaves the current station, then it will not be possible to return the money even on a claim.

Refund of train tickets in case of sudden illness

The peculiarity of returning tickets in case of illness is that this can be done quite a long time after the departure of the train. But this is possible only at the station where the ticket was bought.

In addition, you will need to present a passport (or birth certificate for a child), paper ticket or its number (in the case of purchasing an electronic ticket), as well as a medical certificate from the hospital or sick leave. After presenting the documents, the cashier will issue an application form for a refund.

Refunds in this case will not be immediate. The application will be considered up to 30 days, and the refund process itself will take from about 7 to 30 days, depending on the method of purchasing the ticket.

If the passenger does not have a certificate from the hospital or a sick leave in his hands, then he can still try to return the money for unused ticket. To do this, you will need to write a claim to the carrier. The decision to return the money will be made after careful consideration.

Refund of RZD tickets after train departure

Russian Railways rules allow you to make a regular refund for a ticket for a trip around Russia only when from 20 minutes to 3 hours have passed since the train's departure. The money will be transferred to bank card within 30 days.

If less than 20 minutes or more than 3 hours (but not more than 12 hours) have passed after the departure of the train, then a refund is possible only by submitting a written claim to the carrier. If the train has already left more than 12 hours ago, then it will be possible to return the money only if you have a medical certificate on hand about the illness that prevented you from using the purchased ticket.

Recall that a refund for a ticket for a passenger train is made in the same way that this ticket was purchased (cash, bank card, electronic money). Cash is issued already at the time of contacting the cashier, after filling out the application.

The time for transferring money to a card usually takes from 7 to 30 days, depending on the bank. The return of electronic money also occurs in different ways, within a period of approximately 10 to 60 days.

If the refund for the ticket occurs on the basis of a claim, then money should be expected on the card only in the next 2 months (a month for the consideration of the claim and a month for the transfer of money).

Change of plans, missing the train, sudden illness - there are quite a lot of situations when a person loses the opportunity to sell the ticket bought for the train. The largest carrier in the country, the Russian Railways company, allows passengers, under certain conditions, to hand over travel documents through the ticket office or website. The nuances of the return should be considered in more detail.

Rules and deadlines for the return of electronic railway tickets

Thanks to the development of the Internet segment, the Russian carrier has provided its customers with a convenient service, with the help of which it is possible to return a travel document in a short time. Any device with access to the network will solve the problem of returning with a minimum of effort.

If several travel coupons were ordered, they can also be returned using the company's website. Moreover, the refund can be full (the entire set of travel documents), or selective. Russian Railways rules state that the delivery of a document from a group order implies the awareness of its other participants about the fact of such an operation.

One of the obstacles to the return of an unused ticket using the site is issued boarding pass. If it is on hand and there is an urgent need to return the document, a visit to railway ticket office can't be avoided.

There is a restriction that does not allow you to return one ticket from the set. It concerns a travel document for the Sapsan train in compartment carriage for negotiations. On trains international communication a similar ban applies to the deluxe class compartment. You can only sell the complete set.

The rules apply to all passengers, but you need to take into account the fact of registration on the Russian Railways website. Authorized users can return the ticket up to 6 hours before boarding the car or one hour before the train departs from the first station.

If registration is not made, then the passenger has the opportunity to return travel document 6 or more hours before the start of the movement of the train. Thus, the main factor determining the possibility of delivery is the time that the owner has left.

Rules and terms for the return of Russian Railways tickets purchased at the box office

When contacting the cashier, you need to take into account the fact that the deadline for delivery is no more than 5 days. Such a margin of time was introduced to take into account force majeure circumstances - an accident, a sudden illness of a passenger, etc.

Realization of the right to return is carried out only with a documented good reason. Provision of confirmation paper is optional if the document is submitted within 12 hours after the departure of the train.

Reception of the travel document is possible only at the box office locality from which the train set off. Another mandatory requirement– the presence of a passport and birth certificate, if a child ticket is rented.

Important! The return of a coupon issued for another person is made only if his passport is available, and not a photocopy.

How to return a ticket bought by another person via the Internet

When contacting the cashier, you must have a passport, the travel document itself, the passport of its owner, a power of attorney certified by a notary. If the return is made through the site, then you will need a login and password to enter Personal Area. From there, you can perform all the necessary operations.

Login details can be obtained from the holder of the travel document, if he is able to provide the required information. In the absence of such an opportunity, a refund will not work.

How to return a ticket after the train has departed

The procedure for returning a travel document for a departed train is organized only through the ticket office of the station. Moreover, this should be the station, which is the starting point of the route of the sent train.

If the passenger did not have time to catch the train for reasons beyond his control, or due to personal circumstances he cannot arrive at the station on time or at all, then he retains the right to return the expired document.

The time to exercise the right is 12 hours. The term is extended to 5 days in case of force majeure, as mentioned above.

When contacting the box office, you need to grab a passport and a ticket to be handed over. The application is made on the spot according to the sample provided by the cashier. If the travel document was bought for cash, the money is returned immediately. When paying by card, you will have to wait (from a week to a month).

Important! Each passenger is charged a fee of 192.7 rubles.

After what time the money for the ticket is returned to the card

The non-cash payment system assumes that the money will be returned to the same card that was used to pay for the ticket. Exact term funds cannot be named. This can happen within a week, or you may have to wait 30 days. Russian Railways recommends filing claims with the bank that issued the card, and not with the carrier.

Refund percentage for ticket refund

When returning an unsold ticket, it is worth remembering that the costs incurred will not be fully reimbursed. The total amount that the passenger pays for obtaining permission to use the train is the sum of the cost of the ticket, reserved seat (card for a seat in transport), commission fee and insurance.

For a message within the country, the picture looks like this:

1. 100% - return 8 or more hours before departure.
2. 50% reserved seat and ticket price - from 2 to 8 hours.
3. Only the ticket price is less than 2 hours.

Suburban communication via high-speed trains assumes a refund of the full amount subject to the 8-hour condition; half, subject to delivery between 2 and 8 hours before departure. Money will not be returned if the change is made under other conditions.

Missing an international train and late contacting the ticket office (after 6 hours) does not promise a refund. If the 6-hour condition is met, the entire fare will be reimbursed.

Important! The withholding fee for international traffic is 10 euros, it is charged in the ruble equivalent at the current exchange rate of the Central Bank of the Russian Federation.

In what case is a power of attorney required for the delivery of a railway ticket

A power of attorney is useful when there is a need to return a ticket issued to another person. The procedure is carried out exclusively through the Russian Railways cash desk, you need to have your passport and an identity card of the person whose travel document is being surrendered.

Sample power of attorney and its validity period

The text of the power of attorney must contain the personal data and place of residence of the person who returns the ticket and the one whose ticket is being surrendered. The document itself implies the empowerment of a trusted person with the right to sign, receive money, and also perform other actions related to the process of handing over a travel document.

The power of attorney is valid for 15 days, after which the powers of the authorized person expire. As a rule, a longer period is not required, since we are talking about the return of a specific ticket (or several).

The need to return train tickets can arise for each person. But this is not a reason to panic and get upset, since the Ministry of Transport provides for the possibility for a passenger to receive money in exchange for the purchased ticket which, for various reasons, he cannot use. If you find yourself in such a situation, then in any case you have the right to get back the money paid for tickets, but only to the extent that is regulated by law. Attention: when returning tickets, you will receive an amount that depends on the time before the departure of the train.

Rules for the return of tickets purchased via the Internet

On the site you can not only buy, but also return them, getting your money back. If you managed to place an order, but did not go through the registration and authorization procedure, then you can return an unnecessary ticket directly from your personal account.

If the registration procedure has been completed, then for the return you need to consider that the operation can be performed no later than one hour before the departure of the train. Unfortunately, you will not be able to do this from your personal account, so you need to arrive at the station of the starting point of the route and make a refund at the box office.

In the event that you ordered and paid for several tickets, then you can return all or part of them.

When paying by bank transfer, you can get back not only your money, but also all the documents necessary for accounting. Just download the necessary receipt from the site and print it out. After you have completed all the necessary operations, a message will be sent to the phone number specified during registration indicating the amount, method and term for receiving money.

Rules for returning a ticket purchased in paper format

Paper tickets are only available at the box office. railway station. In order to receive a refund and return an unused ticket, you need to present to the operator the identity document that was used for the purchase.

Attention: the money for the ticket is returned in the same way as the payment was made. That is, if you paid in cash, then cash will be returned to you, if by bank card, the amount will be transferred to it.

Rules for returning tickets purchased by another person

If you need to return a ticket purchased by another person on our website, then you need to indicate the order number, as well as registration data (email address or contact phone number provided when registering the order). You can do this through your personal account on the site.

In order to return a paper ticket, you need to contact the ticket office of the station of the starting point of departure (for example, if a ticket was purchased for the direction Moscow-St. Petersburg, then you need to contact the ticket office of the Moscow railway station) and provide the operator with the following documents:

• Paper ticket;
• A notarized power of attorney from the person who bought the ticket;
• Identity document.

The money is returned in the same way that the payment was made.

The term and method of refunding money for returned tickets depends on how you paid for the purchase.

What amount is returned?

In accordance with the rules established by the Ministry of Transport of the Russian Federation, when returning tickets, you receive a refund of an amount less than the initial cost. When calculating the refundable amount, the following is taken into account:

• Mandatory collection of Russian Railways - the amount of the fee is two hundred and three rubles fifty kopecks (data are valid until the end of 2019);
• Commission of a financial institution, or a payment system whose services you use to process a refund;

If you return the ticket through the cashier, you will not receive the full cost of the tickets back.

It is worth noting that you can also exchange the purchased ticket.

Rules for the return of tickets after the departure of the train

Often there are situations when a passenger is late for a train, or cannot make a trip for personal reasons, but did not have time to return a ticket within the above time limits. In this case, a period of 12 hours is provided from the moment of departure of the train, in which the passenger has the right to make a return.

This can only be done at the box office at the station, while the fine and all other fees will be deducted from the cost. After the 12 hour period, you will no longer be able to return the ticket and get the money back.

The system of electronic tickets in Russia has been operating for more than one year, and today their sale online and by bank transfer through the website http://pass.rzd.ru is a very popular service. Everyone who has access to the Internet can, at any time convenient for him, without leaving the four walls, book the desired place for the selected date. To return the document back to the system if circumstances make the trip impossible is also realistic.

Since when redeeming an electronic ticket, the money requested for it is paid instantly, it is impossible to return an unused desired document in one click by simply clicking cancel. For such an operation, there are regulated rules of the Russian Railways. They say that the passenger can cancel his order.

Before returning an e-ticket, be careful if the reason is the wrong design or you are just a different place. As the norms of Russian Railways fix, the ticket you handed over is instantly displayed in the general database and everyone can immediately buy it. While you are re-issuing, it may happen that you will not be able to go at the right time.

If you intend to simply get your money back, then we will consider how this is done and what you need to know. It is not difficult to foresee the outcome of the situation in advance.

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How to return electronic tickets for the Russian Railways train

Information and current rules is constantly changing, but in some ways they have not changed over the years. To refuse an electronic ticket of Russian Railways, you will have to follow clear rules. Refusal is recorded both through the cashier and online. What is required is a personal passport and the fourteen digits of your coupon.

The Russian Railways ticket will be canceled at general order, even in a case such as debiting a ticket after the end of boarding. You can cancel your coupon within the first 3 hours.

Using the provided service electronic registration, really complete the design if the shipment takes place within an hour.

International trains include special points on return, depending on the direction chosen by the train. Return available tickets to the named CIS countries when the registration stages have actually been passed at most one hour before departure and always from the starting point. Having passed the registration stages for leaving for the same Europe, the return of the coupon is real 6 hours before departure and no less, but also that when there is an hour before departure from the starting point. If there is not enough time, please contact us with a claim.

Cancellation of a purchase on the Russian Railways website

If you intend to return RZD an online ticket purchased for more than one person, all passengers for whom you are acting are automatically recognized as notified of the cancellation of the trip. Therefore, such a complaint as “cancelled without our knowledge” will not give any result. It is acceptable to return your Russian Railways e-ticket separately or cancel the entire order, but there are exceptions. For example:

• Coupe in "Sapsan", 1P class coupe, you can cancel your trip only if you cancel railway tickets for the entire number of seats purchased;
• If you buy online 2 luxury seats with business service, non-CIS countries, it is allowed to cancel only both at once.

When, after electronic registration, you intend to issue a cancellation of the Russian Railways seat, on Sapsan under the round-trip program, a guaranteed money back is real if the following conditions are met:

• When canceling trips in both directions, you must successively first return the reservation “back”, and then the direction “there”, but not vice versa;
• Railway management allows you to cancel a ticket purchased by Russian Railways, regardless of the destination;
• Return electronic Russian Railways a ticket at the rate "there", leaving the return one, will not work.

Before canceling a trip and asking for money back, keep in mind that after exchanging a coupon for a paper form, cancellation of such an online ticket is not possible, only through the cashier.

Whether it will be possible to return the money for a Russian Railways ticket bought on the Internet is related to the time when exactly you cancel your trip. No matter how the circumstances are, the less before departure, the more money you will be kept when transferring to a card. If when ordering electronic places you paid them by bank transfer, they will return the amount exclusively to a bank card. There is no point in asking for a different arrangement.

Step-by-step instructions for returning a ticket

The rules in force today make it possible to freely return an electronic ticket to an open base in Russian Railways through simple sequential actions. But the fact whether it will be possible to return the fee paid for the electronic ticket is directly affected by the time remaining before the train's departure.

Instructions on how to cancel your RZD trip, step by step:

When looking at this how-to-cancel-it-e-ticket guide, don't rush through the step-by-step process if you just want to make adjustments. All actions on the Internet pass very quickly, while you are issuing a new coupon, the places are already sorted out.

But, no less important, it is impossible to exchange a ticket via the Internet and the Russian Railways portal. First you have to hand over the already paid document, and then order a new one. When renting a seat, it is important to be aware of such a simple thing as the inability to cancel your decision and get a coupon back. This is the case where haste sometimes becomes the enemy.

Refund of an electronic ticket through the cashier

A simple classic scheme: when you initially buy a ticket at the box office, you will have to return it exclusively at the Russian Railways box office. When your travel document for the train is initially electronic, and the paper form has been received, the trip can also be canceled only through the ticket office. Whether you have good reasons not to come to the station is not taken into account.

You can compensate for the material damage suffered later if you somehow fail to make it to the cash desk in time, for good reasons and the right to claim. But it also requires clear conditions, which will be discussed a little later.

Returns purchased online railway tickets let's say at any cash desk of the Russian Federation. If a trip is canceled European countries- through the international cash desk.

Another nuance of Russian Railways is that if you return the ticket through the box office, the funds are returned in the way they were paid. If you want to return the place purchased for non-cash - the finances will be returned to you on the card from which the payment was made electronic booking. Regardless of your consent, circumstances, other nuances, it’s not even worth wasting time to demand exceptions for yourself - employees cannot break the law, these rules were not invented by railway workers, and for violation they will incur significant administrative penalties.

Referring to internal acts, Russian Railways must come to the box office in person to return electronic tickets. Take your personal passport and online-bought train tickets. Only numbers of fourteen digits are allowed.

Asking the question whether it is possible to return a travel ticket to Russian Railways through another person, one should answer that there really is such an opportunity. But this other person will have to issue a notarized power of attorney.

If you do not travel often, it is advisable to register on the railway website in order to be able to perform the necessary operations regarding Internet tickets on a registered account. This is especially convenient if you need to issue a return without wasting time.

Is it possible to return an award ticket purchased for Russian Railways bonuses

Today, the Russian Railways Bonus service is offered to the public, thanks to which points are accumulated for all trips by train. The program is valid for tickets Russian road(domestic destinations) and foreign trips by Sapsan, Allegro and partners. Earned bonuses can be exchanged for trips, so the question arises as to whether it is possible to rent a seat booked for points.

In fact, yes, the Russian Railways e-ticket purchased in the loyalty program can be returned. How? In exactly the same order as with the places that are bought for money, the instructions are identical.

Having canceled a trip to the Internet, Russian Railways tickets are again in the database instantly, but it will not be possible to return your bonuses in such a time frame. Is it possible to start worrying if you need to buy new travel cards urgently? No. In fact, passengers who purchased a ticket for money by bank transfer receive funds on the card within five to 30 days. At the same time, bonuses are returned in less than ten minutes.

Regardless of the time of refusal, no commission will be taken - the accumulated points will be returned in full. You get a triple benefit: a purchase without money, full return upon failure and in just five minutes.

With the return of the premium seat, if you issue it more than 8 hours before departure from the starting point, everything is returned to you in full under the terms of the program, both money and bonuses. If the refund occurred less than eight hours before departure, the used amount of money has the right to be partially refunded, but the bonuses are still in full.

Fee for e-ticket refund

Is it possible in practice to return the money, changing your mind to go, depends on the time of registration of a particular refusal. Russian Railways pays a commission when returning electronic tickets. How to find out how much they will charge you, see below:

• Rent 2 hours - full price;
• For a period from 2 to 8 hours - 100% of the price or 50%;
• 8 hours - the entire amount, regardless of the direction of travel in the country.

A fee is added to the amount due to be refunded. The passenger will have to pay a certain penalty in the amount of 185 rubles and 40 kopecks from each seat that he refused. This money is collected immediately, regardless of the desire of citizens - the due amount minus 185.40 is simply returned.

As for long-distance international destinations:

• 6 and more hours- full return;
• Less than 6 hours - nothing will be given.

The fee above is 10 euros.

For CIS and close routes:

• Failure more than a day - 100%;
• Return less than a day - 100% or 50%.

Based on these rules, if you intend to postpone the trip, you should not postpone the return. Ultimately, this can significantly affect your wallet.

Refund deadlines

It is equally useful to know about the time frame. Russian Railways, in case of refusal of passengers from purchased seats, refunds money within a period of five to thirty days, which does not violate the approved rules of the carrier. The countdown of this time starts from the date when the refusal of the electronic ticket was registered by Russian Railways. The method through which you can pass the boarding of the train does not matter as much as the date.

If you are delayed in the return transfer of funds, you must contact the bank.

The deadlines for the return of railways apply to tickets purchased by bank transfer. If you buy with cash, you will be refunded in cash immediately at the checkout. By canceling the purchased ticket a day before the train, on the Internet or through the station, you will lose only the percentage of the fee and the commission.

Unfortunately, almost all internal regulations and legislation are drawn up in such a way that a person, in any case, pays at least something. Therefore, it is in your interest to clearly know when, what and how best to do in order to lose a minimum.

Claim ticket refund

The essence of the claim is that the passenger, with the intention of returning the electronic Russian Railways ticket back, submits a claim written in his own hand to the station ticket office. Here such an option of contact as online is not available. The return conditions for Russian Railways e-tickets require that you appear in person at the station of the intended departure.

The right to demand a deferred refund of an electronic ticket purchased knowingly via the Internet on the Russian Railways portal arises when:

• The trip was suddenly canceled due to the illness of a person, which is important to document;
• The train will move in less than an hour, and the person has completed the electronic registration;
• In periods from 0 to 20 minutes and from three to twelve hours upon the departure of the train from the starting point of the person who did not leave.

How to return money for a Russian Railways ticket there are also several possible options - cashless payments or through the checkout. How exactly you paid for the ticket, you will also receive your refund.

Return purchased online tickets in handling a claim for a railway, the passenger is free for 6 months from the date of the incident. A decision on the request is made within a month.

How to restore your claim rights:

• Appear in person at the ticket office of the station from which they were supposed to depart;
• Fill out a claim application on the form issued to you;
• Get receipts with the amount to be returned and deducted.
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