Commission fee for the return of railway tickets. For international transportation to far abroad countries. ○ How tickets are paid out

Change of plans, missing the train, sudden illness - there are quite a lot of situations when a person loses the opportunity to sell the ticket bought for the train. The largest carrier in the country, the Russian Railways company, allows passengers, under certain conditions, to hand over travel documents through the ticket office or website. The nuances of the return should be considered in more detail.

Rules and deadlines for the return of electronic railway tickets

Thanks to the development of the Internet segment, the Russian carrier has provided its customers with a convenient service, with the help of which it is possible to return a travel document in a short time. Any device with access to the network will solve the problem of returning with a minimum of effort.

If several travel coupons were ordered, they can also be returned using the company's website. Moreover, the refund can be full (the entire set of travel documents), or selective. Russian Railways rules state that the delivery of a document from a group order implies the awareness of its other participants about the fact of such an operation.

One of the obstacles to the return of an unused ticket using the site is issued boarding pass. If it is on hand and there is an urgent need to return the document, a visit to railway ticket office can't be avoided.

There is a restriction that does not allow you to return one ticket from the set. It concerns a travel document for the Sapsan train in compartment carriage for negotiations. On trains international communication a similar ban applies to the deluxe class compartment. You can only sell the complete set.

The rules apply to all passengers, but you need to take into account the fact of registration on the Russian Railways website. Authorized users can return the ticket up to 6 hours before boarding the car or one hour before the train departs from the first station.

If registration is not made, then the passenger has the opportunity to return the travel document 6 or more hours before the start of the train. Thus, the main factor determining the possibility of delivery is the time that the owner has left.

Rules and terms for the return of Russian Railways tickets purchased at the box office

When contacting the cashier, you need to take into account the fact that the deadline for delivery is no more than 5 days. Such a margin of time was introduced to take into account force majeure circumstances - an accident, a sudden illness of a passenger, etc.

Realization of the right to return is carried out only with a documented good reason. Provision of confirmation paper is optional if the document is submitted within 12 hours after the departure of the train.

Receipt of a travel document is possible only at the box office of the settlement from which the train set off. Another mandatory requirement– the presence of a passport and birth certificate, if a child ticket is rented.

Important! The return of a coupon issued for another person is made only if his passport is available, and not a photocopy.

How to return a ticket bought by another person via the Internet

When contacting the cashier, you must have a passport, the travel document itself, the passport of its owner, a power of attorney certified by a notary. If the return is made through the site, then you will need a login and password to enter Personal Area. From there, you can perform all the necessary operations.

Login details can be obtained from the holder of the travel document, if he is able to provide the required information. In the absence of such an opportunity, a refund will not work.

How to return a ticket after the train has departed

The procedure for returning a travel document for a departed train is organized only through the ticket office of the station. Moreover, this should be the station, which is the starting point of the route of the sent train.

If the passenger did not have time to catch the train for reasons beyond his control, or due to personal circumstances he cannot arrive at the station on time or at all, then he retains the right to return the expired document.

The time to exercise the right is 12 hours. The term is extended to 5 days in case of force majeure, as mentioned above.

When contacting the box office, you need to grab a passport and a ticket to be handed over. The application is made on the spot according to the sample provided by the cashier. If the travel document was bought for cash, the money is returned immediately. When paying by card, you will have to wait (from a week to a month).

Important! Each passenger is charged a fee of 192.7 rubles.

After what time the money for the ticket is returned to the card

The non-cash payment system assumes that the money will be returned to the same card that was used to pay for the ticket. Exact term funds cannot be named. This can happen within a week, or you may have to wait 30 days. Russian Railways recommends filing claims with the bank that issued the card, and not with the carrier.

Refund percentage for ticket refund

When returning an unsold ticket, it is worth remembering that the costs incurred will not be fully reimbursed. The total amount that the passenger pays for obtaining permission to use the train is the sum of the cost of the ticket, reserved seat (card for a seat in transport), commission and insurance.

For a message within the country, the picture looks like this:

1. 100% - return 8 or more hours before departure.
2. 50% reserved seat and ticket price - from 2 to 8 hours.
3. Only the ticket price is less than 2 hours.

Suburban communication via high-speed trains assumes a refund of the full amount subject to the 8-hour condition; half, subject to delivery between 2 and 8 hours before departure. Money will not be returned if the change is made under other conditions.

Missing an international train and late contacting the ticket office (after 6 hours) does not promise a refund Money. If the 6-hour condition is met, the entire fare will be reimbursed.

Important! The withholding fee for international traffic is 10 euros, it is charged in the ruble equivalent at the current exchange rate of the Central Bank of the Russian Federation.

In what case is a power of attorney required for the delivery of a railway ticket

A power of attorney is useful when there is a need to return a ticket issued to another person. The procedure is carried out exclusively through the Russian Railways cash desk, you need to have your passport and an identity card of the person whose travel document is being surrendered.

Sample power of attorney and its validity period

The text of the power of attorney must contain the personal data and place of residence of the person who returns the ticket and the one whose ticket is being surrendered. The document itself implies the empowerment of a trusted person with the right to sign, receive money, and also perform other actions related to the process of handing over a travel document.

The power of attorney is valid for 15 days, after which the powers of the authorized person expire. As a rule, a longer period is not required, since we are talking about the return of a specific ticket (or several).

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The procedure for returning a ticket is as popular as the procedure for purchasing it. For the convenience of passengers, it has become possible to buy and return a ticket both online and at the box office. But how much does the passenger receive from the original cost of the ticket when returning? How much do you need to return a ticket to get the amount for which it was purchased? Why is money deducted when returning a ticket? Read the article.

How to return a railway ticket purchased through the site?

If you have not yet received a paper version of the purchased through the site (the official website of the Russian railway, tutu.ru, etc.) (if you have this case, read the following sections), then you need to understand whether you have passed electronic registration or not.

How to understand that you have passed the electronic registration?

Electronic registration has been completed if at the time of registration electronic ticket through the site you put a tick under your passport data. In this case, without receiving a paper version of the ticket at the station, you immediately go to the train, show your passport to the conductor and take your passenger seat.

• If you bought an electronic ticket through the site, and then printed it out at the terminal at the station or received it at the box office.
• If you bought a ticket at the box office.

Information

The amount of the refund also depends on the time of contacting the cashier. The later you do this, the lower the amount of compensation will be.

• More than eight hours before the train's departure. The refund amount is the total cost of the ticket.
• Less than eight and more than two hours before the train's departure. The refund amount is the cost of the trip and only half the cost of the seat.
• Less than a couple of hours and no later than 12 hours after departure. The refund amount is the cost of the seat.

How long will it take for you to receive money by handing over a Russian Railways ticket?

• If you paid for an electronic ticket through the website using a bank card, then a refund will be made to it within one to four weeks.
• If you paid for an electronic ticket using an electronic wallet (WebMoney, Yandex.Money, Qiwi, etc.), through a terminal or in a store cellular communication, then they will be able to return the money to you in cash at the box office of the station.
• If you bought and paid for a ticket at the box office at the Russian Railways station in cash, then when you return the ticket, the money will also be returned in cash.

Ticket refund for the train and money is made according to the return rules travel tickets"Russian Railways" - according to the order of the Ministry of Transport No. 473, the money must be returned by the same method that was used to pay for the ticket. At the same time, the amount of the refund depends on how much time is left before the departure of your train.

How to return a ticket

If the ticket was not issued on the form of Russian Railways, but bought on the Internet, then everything is easy. It is possible to return a ticket directly from the user's account on the site or from the order management page (the link is in the letter that will be delivered immediately after the purchase of an electronic ticket).

When buying a railway ticket online, the refund of the ticket money from the ticket is possible only one hour before the departure of the train from the 1st point of the route. You can return the money for an unnecessary ticket absolutely at any time if the electronic registration has not been completed.

If there are several tickets in your order, then you can return one or some of them.

You can download strict reporting forms from our website after the ticket has been returned.

You will soon receive notifications via email or SMS with information about the return. railway tickets(amount, date, method of payment) and the necessary links.

You can return your paper ticket:

To return a regular paper ticket (printed on a form with a security hologram), you will need a passport or other document with which the ticket was purchased. Actions are as follows:

If your ticket is issued as a standard Russian Railways ticket with a hologram, in order to return it you will need a passport or other identification document, which was ticket purchased. The procedure is as follows:

You can return train tickets at any ticket office in the Russian Federation.

Keep in mind that not all railway station ticket offices are able to make a refund, find out this issue. When buying a ticket bank card, the money is returned to it, if you made a payment through a terminal or in a mobile phone shop, then you will be refunded the money in cash at the cash desk of Russian Railways. Paying with systems electronic payment(WebMoney, Yandex money), the refund will be made to the accounts of electronic wallets.

How to get a refund for a ticket

The method of return and its terms depend on how you paid for the purchase of tickets. Please note that if you pay bank card money will be returned within 30 business days.

Using electronic money to the payer's wallet, the return of railway tickets will be made within 10 working days.

In terminals, as well as in Handybank communication salons, up to 10 business days.

Using a bank transfer, the money will be credited to the current account within 10 working days.

Cash (delivery by courier, or self-delivery of paper tickets) - the next day after the tickets are returned at the company's office.

Loss of money from the return of the railway ticket

The refund amount depends on 4 components:

50% of the cost of the reserved seat is deducted if there are from 2 to 8 hours left before the arrival of the train, if there are more than 8 hours before the arrival of the train, then nothing is deducted for this position. If less than 2 hours before departure, then 100% of the cost of the reserved seat will be deducted. The same happens if you miss the train and return the ticket no later than 12 hours after its departure.

178 rub. 30 kop. (as of 12/20/2015) - Russian Railways fee, it is deducted from the cost.

Service fee (115-330 rubles, depends on the ticket price) + fee for the return process (68-175 rubles)
Commissions of payment systems with which you paid.

If you return a ticket a day before departure, then you will lose only fees and commissions, and the rest of the money will be returned to you, in the same way that you paid for the tickets. WITH paper ticket a day before departure, you can only go to the ticket office (since the office will serve you only 30 hours before departure). e-ticket can be returned through the order management page.

The site wishes you pleasant trips!

A trip to another locality is usually planned in advance. Traveling by train or electric train is the most popular way to move around the country.

However, what if the departure date has changed, and the reservation has already been paid? With the help of this article, you will find out how much money you lose when returning a railway ticket.

How to return the purchased railway ticket?

If you have any changes in plans, you have the right to reissue an already paid reservation or cancel the trip altogether. This can be done in the following ways:

• through the checkout railway station;
• using authorization on the site through which you made the order.

E-tickets are issued for all domestic trains (except for travel to Kaliningrad) and some international ones (for example, when traveling to Abkhazia, Prague, Warsaw, etc.). It is possible to hand over an electronic ticket both through a personal account and with the help of a cash desk.

Making a return through the website

To cancel a trip using the official Russian Railways website, you need to follow the algorithm of actions indicated below:

1. log in;
2. go to the column "My orders" to get acquainted with the status of the reservation;
3. click "Make a refund".

Many passengers are interested in the question: “How much do you lose when you return a railway ticket?” Money transfer can take from a week to a calendar month.

The exact date depends on the policy of the payment system with which the order was made. The amount that is returned to the card depends on two factors: the direction of the train and the time left before its departure.

It is worth noting that it is impossible to return an electronic travel card through the website if a citizen received a boarding pass at the station ticket office.

Checkout return processing

No matter how you book a seat on the train, you have the right to return it back. This can be done through the cash desk dealing with the return, in any locality our country.

To do this, the passenger himself or his legal representative must provide the Russian Railways employee at the checkout with the following documents:

• identification;
• control coupon, ticket or its electronic number;
• notarized power of attorney.

The identity card must be the same as the one for which the order was made. Otherwise, the return may be refused.

How much money is lost when returning a railway ticket?

A passenger who has canceled his reservation may claim to receive the money paid for a seat on the train. At the same time, sometimes it will not be possible to return the entire amount.

So, when canceling a reservation for a domestic destination one hour before the actual departure and earlier, it is possible to return finances only in a claim procedure.

Cancellation of the reservation is necessarily accompanied by the payment of a special fee, the amount of which depends on the direction of the train. For example, if we are talking about domestic far direction, the passenger is required to pay 192.70 rubles.

How much money is lost when returning train tickets for suburban trains?

The amount the passenger can claim for a refund depends on when the citizen turned to the station employee to cancel the reservation.

If this happened at least eight hours before the actual departure of the ambulance suburban train, the person concerned can expect to receive the entire cost of the ticket.

If a citizen applied to the ticket office later, but at least two hours before departure, he can return up to 50% of the cost of a seat on the train. In other cases, the price of the reservation is non-refundable. In other words, you need to contact the station employee at least two hours before departure.

How much do you lose if you return a ticket for a domestic train?

When traveling for long distances, the fare includes the price of a ticket and the cost of a reserved seat. In order to receive a full refund of the amount of money paid for a seat on the train, you must cancel the reservation at least eight hours before its departure.

In other cases, only part of the cost is refundable:

• when applying within the period of two to eight hours before departure, a citizen receives half the price of a reserved seat and the full cost of the ticket itself;
• in case of a later appeal - only the cost of the purchased ticket.

If a passenger falls ill before departure, he can claim a refund of the price paid for the reservation within twelve hours of missing the train.

At the same time, the price of a reserved seat is non-refundable, and the fact of illness or an accident that prevented a citizen from getting on the train must be documented.

How much can I return Russian Railways tickets for when traveling abroad?

Cancellation at without fail accompanied by the payment of the corresponding fee. Its cost depends on the country of destination. For example, if we are talking about a trip to Estonia, the amount of the fee is 192 rubles 70 kopecks, and when traveling to foreign countries - 10 euros.

The amount of the fee changes annually, so it is recommended to check this information on the Russian Railways website.

In order to receive the full price of your reservation, you should contact Russian Railways at least six hours before the departure of your train. In case of a later cancellation of the order (if less than six hours are left before departure), the passenger cannot claim a refund of the cost of the paid reservation.

For selected countries different rules apply unused tickets. For example, if you bought a seat on a train to Lithuania, Latvia, Abkhazia or Estonia, you need to contact the ticket office to get the full cost of the reservation 24 hours in advance.

It will be possible to receive the cost of the ticket and half the price of the reserved seat if the person still has about six hours before departure.

If you contacted Russian Railways later, the station employee will only be able to refund you the amount paid for the ticket itself. Similar rules apply when traveling from Russia to the CIS countries.

How much do you lose from returning a train ticket in 2018?

They go to service the movement of the train, as I said, to pay the conductor. That is, if you return the ticket too late, then they are unlikely to have time to sell it, but the train will still go only without you. It is quite logical that the cost of a reserved seat in this state of affairs should be retained.

• Within 5 days after the departure of the train, you can return the cost of the ticket for a good reason (illness, accident, etc.) To return, you will have to present supporting documents.
  The cost of the reserved seat, of course, is again non-refundable.
All of the above applies to tickets purchased at the box office. With e-tickets a little more difficult. You can rent them either on the website or at the box office.

How to return a railway ticket purchased via the Internet or at the Russian Railways box office?

of the Rules for the Purchase of Electronic Tickets). In order to return funds, the passenger at the box office is issued a confirmation of the return of the seat and an application for the return of funds (sample application for a refund of funds for unused travel documents for Sapsan trains, a sample application for a refund of funds for unused travel tickets documents for trains long distance). After filling out, the application, together with the travel document and a document confirming the return of the seat, must be handed over to the ticket clerk or sent by mail to the North-Western High-Speed ​​Communications Directorate - a structural subdivision of the High-Speed ​​Communications Directorate: 196641, St. Petersburg, Metallostroy village, section Zh .d. "Slavyanka River-LEP", PO box 53.

How much do you lose when renting a train ticket?

The fare is paid in full, but without a reserved seat. It is possible to reissue a travel document for earlier departing trains if less than a day is left before departure. Returns and reissues will incur an additional fee. The return of a travel document for international trains is carried out:

• Not later than one day.
  The passenger has the right to claim the fare and the reserved seat.
• In the period from 6 hours to 1 day, the cost of the ticket and ½ of the cost of the reserved seat are paid.
• Less than 6 hours before the departure of the train, only the fare is paid.

Refusal to travel by train, next to the cities of far abroad, is carried out:

• No later than 6 hours before the start of the trip.

How much do you lose if you return a train ticket

Can I return a train ticket? An unused travel document can be returned before the start of the trip and after the departure of the train. In each case, there are certain conditions for refusal. You can cancel a ticket both through the Russian Railways ticket office and via the Internet.

If the purchase was made through the ticket office, then the refund is made there. Travel Documents issued through the Russian Railways website can be returned back in the same way or through the cash desk (if you have a passport and details of an electronic order). Conditions for the return of Russian Railways tickets Refunds are made in accordance with the following conditions:

• At any time, but no later than 8 hours before departure. The fare and reserved seat are not lost.
• From a couple to 8 hours before departure. ½ of the fare and the full cost of the reserved seat are returned.
• Less than a couple of hours before departure.

How to return Russian Railways tickets - algorithm and pitfalls

When returning a ticket more than 8 hours before departure, the entire amount of the ticket and all reserved seats are refunded.

• when returning a ticket less than 8 hours, but more than 2 hours before departure, the entire amount of the ticket and 50% of the cost of the reserved seat are refunded
• when returning a ticket less than 2 hours before departure, only the cost of the ticket is refunded

Also, a fixed commission of 155 rubles 50 kopecks is taken for the return of the ticket. When I returned the ticket in Minsk, I lost 10% of its value ... I presented the ticket and passport to the cashier, in fact, I just wanted to make an exchange for another date, but I was told that I had to return it first old ticket, then they will give me money and I will buy a new one, everything is so complicated ...

By the way, the ticket was returned 1 week before departure, if there had been a shorter period, then I think that the percentage would have increased ...

Return of railway tickets

Attention

As a rule, the intermediary company or Russian Railways itself is not interested in the grounds for canceling the trip and the reasons for handing over an unclaimed travel document, and they will not have to be explained. The passenger's right to return is specified in the Rules of Carriage and the passenger, by purchasing a travel document, agrees with the specified norms. If the reasons are valid, for example, the bus was late, on which the passenger got to the departure station of Russian Railways, and accordingly missed the train and lost a certain amount of money.

How much do you lose when you return a train ticket?

I returned the ticket today and lost only about 150 rubles. Let's even write the exact amount that I lost when I returned the ticket. The ticket cost 3436.7. And they will return 3295.3 rubles to my card.

I think that this commission is not that big, and it is charged only if there are more than 8 hours before the train leaves the departure station. If less, then you lose more. comment The refund amount depends on many factors, as well as the number of days after which you will receive it. For example, if you bought on the Russian Railways website, then you will wait up to 30 days for the money, and if you bought it on the dost.ru website, then the money will be returned immediately.

If you rent more than 2 hours in advance, then almost the full cost of the ticket is returned minus fees, and then the later the less. This question is probably of interest to many who travel a lot and often by train.

When can I return a Russian Railways ticket - ticket return procedure

You can only return the travel document "back". Cancellation of the ticket "there" through the site is not possible (you need to contact the ticket office).

• If there are good reasons (there is documentary evidence), the return of the travel document is possible within a period not exceeding 5 days if the trip was supposed to be through the territory of the Russian Federation. If the trip was planned to the CIS or Baltic countries - 10 days, to far abroad countries - 1 month.
• You can return the ticket to the box office within a period not exceeding 12 hours after the departure of the train. The money is returned after the deduction of the mandatory fee, fine, etc.
Important: if electronic registration was carried out via the Internet, and the ticket was printed on a special form at the box office or self-service terminal, then it cannot be returned through the Russian Railways website.

Refund of electronic tickets on the website of Russian Railways

Info

All information of interest, including cases of returning a purchased ticket, can be found on the official website of the carrier. It all depends on the time left until the departure of the train for which you have purchased a ticket. Return of electronic tickets. It all depends on the cost of the ticket, the level of comfort, that is, a compartment, reserved seat or suite, and also depends on how long before the train departure you return the ticket, plus, more recently, tickets purchased earlier have become cheaper by themselves , and plus the losses that were before.

But how much does the passenger receive from the original cost of the ticket when returning? How much do you need to return a ticket to get the amount for which it was purchased? Why is money deducted when returning a ticket? Read the article. The content of the article:

• How to return a railway ticket purchased through the site?
• How to return a railway ticket if you have not registered through the site?
• How much money will you lose by returning a ticket through the site?
• How much will you lose by handing over a ticket to the Russian Railways box office?
• How long will it take for you to receive money by handing over a Russian Railways ticket?

How to return a railway ticket purchased through the site? If you have not yet received a paper version of an electronic ticket purchased through the site (the official website of the Russian railway, tutu.ru, etc.) (if you have this case, read the following sections), then you need to understand whether you have passed electronic registration or not .

How much will I lose when I return a ticket for the Russian Railways train

From the proposed issued tickets, select the one you want to refuse.

• Click "Request ticket status".
• Then "Make a refund".

When making a return, a field with the rules and the amount to be returned will appear. The fixed fee is withheld regardless of when the order is cancelled. Its size is 192 rubles 70 kopecks. It is advisable to print the coupon. It will come in handy if the funds do not arrive in the current account at the designated time. Travel documents issued via the Internet are returned in the same way or through the cashier. If the ticket was purchased via the Internet, but printed on a special form, then the refund is made only through the box office. Refund of Russian Railways tickets purchased at the box office Cancellation of a ticket purchased at the box office is carried out as follows:

• You should contact the Russian Railways ticket office.