Why did they return the money for the train ticket. For international transportation with the CIS countries, Latvian, Lithuanian, Estonian Abkhazian republics. How much money is lost when returning a train ticket

The passenger can not only buy a train ticket online, but also easily return it. If an electronic travel document was paid for with a bank card and was not subsequently printed on the official letterhead of Russian Railways, it can be returned directly in the Personal Account on the website. If the purchased card was printed out through self-service terminals or received at the box office at the station, then it will be possible to return it only at the cash desks of Russian Railways.

The money for the unused trip will be credited to the bank card with which the payment was made. Funds should be credited to your account within 7 - 30 days from the date of registration of the operation in the Personal Account. Exact dates transfers depend on the bank-holder of the card.

General return conditions electronic tickets

• For delivery, a mandatory fee is charged, established by Russian Railways.
• For non-monetary electronic documents for the travel of children under 5 years old without occupying a seat, the fee is not charged.
• When returning an unused e-ticket issued for domestic and Russian trains international communication with the CIS countries, Latvia, Lithuania, Estonia and Abkhazia, the cost of services (including bed linen) is fully refundable.
• It is possible to return both the whole order and separately each electronic ticket from an order for several passengers. In this case, the user acts on behalf of all passengers of the order, in connection with which all these passengers are considered informed about the cancellation of the trip.
• Cancellation of travel according to documents issued in a "soft" car with service class "1A", "1M" or "1H" and the Sapsan salon-meeting room (car No. 01, seats from 27 to 30 with service class 1P) with payment of the whole coupe, is possible only for all positions of the order at the same time.

Deadlines
If you have not yet used the electronic registration service, you can return an unused electronic document on the site within the following time intervals:

• for domestic Russian trains and international trains with the CIS countries, Latvia, Lithuania, Estonia and Abkhazia at any time before departure from the passenger boarding station;
• for international trains ( far abroad) is carried out at least 6 hours before departure from the passenger boarding station

If you've already passed electronic registration, the procedure is as follows:

• for trains of domestic traffic and international traffic with the CIS countries, Latvia, Lithuania, Estonia and Abkhazia at least 1 hour before departure from the starting station of the route;
• for international trains (non-CIS countries) no later than 1 hour before departure from the starting station of the route and no later than 6 hours before departure from the passenger boarding station.

After receiving a regular ticket on the form at the cash desk of Russian Railways or at the self-service terminal, it is not possible to return an electronic document on the website. You can return it only at the box office of Russian Railways or JSC FPC in the territory of the Russian Federation.
To do this, you need to contact the return office, which can be found at any station.
When applying, you must present a ticket and the document indicated on it, proving the identity of the passenger.
Money for unused electronic documents reimbursed only on the territory of the Russian Federation upon personal application of the passenger.
The return of an unused electronic ticket for international traffic (foreign countries) is carried out only at international ticket offices.

How much money is returned when handing over electronic travel documents
You can return the purchased train tickets online cheaply if you decide to cancel the trip at least 8 hours before the departure of the train. Otherwise, a certain amount will be deducted from the passenger, the amount of which depends on the remaining time until the departure of the train.
When canceled on domestic routes

• If you apply no later than 8 hours before departure, you will be reimbursed for the fare, consisting of the cost of the ticket and the cost of the reserved seat.
• If you apply less than 8 hours, but no later than 2 hours before departure, you will be refunded the full cost of the ticket and 50% of the cost of the reserved seat.
• If you apply less than 2 hours before departure, you will be compensated only for the cost of the ticket, excluding the cost of the reserved seat.
• If you are late for departure, and no more than 12 hours have passed, the cost of the travel document will be refunded, the cost of the reserved seat will not be returned (valid for documents printed on the letterhead of Russian Railways).
• If you canceled your trip due to illness or an accident and have documents confirming this, you will be refunded without the cost of a reserved seat (only for documents printed on the Russian Railways letterhead).

You can return an unused e-ticket with completed electronic registration to the cash desk and receive money for it in the period from 20 minutes to 3 hours after the departure of the train. In the following cases, the procedure is a claim procedure:

• submission of a document with completed electronic registration less than 1 hour before departure from the original departure station and no more than 20 minutes after departure from the passenger’s boarding station;
• more than 3 hours after the departure of the train from the passenger's departure station, but no later than 12 hours after the departure from the passenger's boarding station;
• in the case of an application for cancellation by an authorized person by proxy;
• in other cases provided for by regulatory documents.
• When canceled in international traffic with the CIS countries, Latvia, Lithuania, Estonia and Abkhazia
• If you apply no later than 24 hours before the departure of the train, you will be reimbursed for the fare, consisting of the cost of the ticket and the cost of the reserved seat.
• If you apply less than 24 hours, but no later than 6 hours before departure, you will receive the full cost of the ticket and 50% of the cost of the reserved seat.
• If you apply less than 6 hours before departure and no later than 1 hour after departure, you will be compensated for the cost without taking into account the cost of the reserved seat.
• If the trip is canceled due to illness or an accident within 10 days from the date of departure of the train, you will be paid the cost without the cost of the reserved seat (only for documents printed on the letterhead of Russian Railways).

Refund of an unused electronic ticket with electronic registration for trains in communication with Latvia, Belarus, Ukraine and Kazakhstan less than 1 hour before departure from the starting station of the route is not made.
Refund for an unused electronic ticket for international trains (No. 17/18 Moscow-Nice-Moscow, No. 23/24 Moscow - Paris - Moscow, No. 21/22 Moscow - Prague - Moscow, including direct cars: Moscow - Vienna - Moscow , Moscow - Karlovy Vary - Cheb - Moscow, St. Petersburg - Prague - St. Petersburg, No. 32 Moscow-Helsinki and Allegro high-speed trains) can be done no later than 6 hours before departure from the passenger boarding station. In this case, the passenger will receive the fare, consisting of the cost of the ticket and the cost of the reserved seat. If the cancellation is made less than 6 hours before departure, unfortunately, no refund will be given.
When returning an electronic ticket with electronic registration for traveling abroad less than 1 hour before departure from the initial station of the route and more than 6 hours before departure from the passenger boarding station (local time), compensation Money carried out on a claim basis.

Refund of an unused e-ticket at the box office in the CIS countries, Latvia, Lithuania and Estonia
It is carried out upon presentation of a boarding pass issued on the form of a travel document. In this case, the leased places are marked in the carrier's database, and no refund is made. To receive the money due, you must contact the cashier in the territory of the Russian Federation within 6 months from the date of departure of the train and present the seat return form, the unused travel document on the form and the passenger's identity card.

Refund of an unused e-ticket at the box office in the territory European states
It is carried out only upon presentation of a travel document issued on the form of the established form. The document is marked with a note about its non-use, indicating the day, month, year and time (hours, minutes) of the passenger's appeal. To credit the funds due, you must contact the international cash desk in the territory of the Russian Federation within one month from the date of departure of the train indicated in the travel document, submit an application and unused ticket with the appropriate mark. Consideration of the passenger's application is carried out within 180 days from the date of receipt.

Return of tickets for "Sapsan"
Operate general rules change. The exception is tickets issued at a special round-trip fare.
If a trip to the Sapsan is issued on a round-trip fare, travel documents are handed over only in pairs - both for the trip there and for the trip back.
or
Hand over only return ticket, while the refund will be made in the claim procedure and minus 10% of the fare in the direction "there". To do this, you need to contact the cashier, where you will be issued a confirmation of the delivery of the seat. Then the received document and the application for reimbursement of funds written in a consolidated form should be sent to the Directorate of High-Speed ​​Communications (branch of Russian Railways). You can take the appeal there in person or send a letter by mail. The directorate of high-speed communication is located at the address: 105066, Moscow, st. Nizhnyaya Krasnoselskaya, 40/12, building 11.

Ticket refund for the train and money is made according to the return rules travel tickets"Russian Railways" - according to the order of the Ministry of Transport No. 473, the money must be returned by the same method that was used to pay for the ticket. At the same time, the amount of the refund depends on how much time is left before the departure of your train.

How to return a ticket

If the ticket was not issued on the form of Russian Railways, but bought on the Internet, then everything is easy. It is possible to return a ticket directly from the user's account on the site or from the order management page (the link is in the letter that will be delivered immediately after the purchase of an electronic ticket).

When buying a railway ticket online, the refund of the ticket money from the ticket is possible only one hour before the departure of the train from the 1st point of the route. You can return the money for an unnecessary ticket absolutely at any time if the electronic registration has not been completed.

If there are several tickets in your order, then you can return one or some of them.

You can download strict reporting forms from our website after the ticket has been returned.

You will soon receive notifications via email or SMS with information about the return. railway tickets(amount, date, method of payment) and the necessary links.

You can return your paper ticket:

To return a regular paper ticket (printed on a form with a security hologram), you will need a passport or other document with which the ticket was purchased. Actions are as follows:

If your ticket is issued as a standard Russian Railways ticket with a hologram, in order to return it you will need a passport or other identification document, which was ticket purchased. The procedure is as follows:

You can return train tickets at any ticket office in the Russian Federation.

Keep in mind that not all cash desks railway station capable of making a return, find out this question. When buying a ticket with a bank card, the money is returned to it if you made the payment through the terminal or in the cabin cellular communication, then the money will be returned to you in cash at the cash desk of Russian Railways. Paying with systems electronic payment(WebMoney, Yandex money), the refund will be made to the accounts of electronic wallets.

How to get a refund for a ticket

The method of return and its terms depend on how you paid for the purchase of tickets. Please note that if you pay bank card money will be returned within 30 business days.

Using electronic money to the payer's wallet, the return of railway tickets will be made within 10 working days.

In terminals, as well as in Handybank communication salons, up to 10 working days.

Using a bank transfer, the money will be credited to the current account within 10 business days.

Cash (delivery by courier, or self-delivery of paper tickets) - the next day after the tickets are returned at the company's office.

Loss of money from the return of the railway ticket

The refund amount depends on 4 components:

50% of the cost of the reserved seat is deducted if there are from 2 to 8 hours left before the arrival of the train, if there are more than 8 hours before the arrival of the train, then nothing is deducted for this position. If less than 2 hours before departure, then 100% of the cost of the reserved seat will be deducted. The same happens if you miss the train and return the ticket no later than 12 hours after its departure.

178 rub. 30 kop. (as of 12/20/2015) - Russian Railways fee, it is deducted from the cost.

Service fee (115-330 rubles, depends on the ticket price) + fee for the return process (68-175 rubles)
Commissions of payment systems with which you paid.

If you return a ticket a day before departure, then you will lose only fees and commissions, and the rest of the money will be returned to you, in the same way that you paid for the tickets. WITH paper ticket a day before departure, you can only go to the ticket office (since the office will serve you only 30 hours before departure). e-ticket can be returned through the order management page.

The site wishes you pleasant trips!

How much do you lose from returning a train ticket in 2018?

They go to service the movement of the train, as I said, to pay the conductor. That is, if you return the ticket too late, then they are unlikely to have time to sell it, but the train will still go only without you. It is quite logical that the cost of a reserved seat in this state of affairs should be retained.

• Within 5 days after the departure of the train, you can return the cost of the ticket for a good reason (illness, accident, etc.) To return, you will have to present supporting documents.
  The cost of the reserved seat, of course, is again non-refundable.
All of the above applies to tickets purchased at the box office. With e-tickets a little more difficult. You can rent them either on the website or at the box office.

How to return a railway ticket purchased via the Internet or at the Russian Railways box office?

of the Rules for the Purchase of Electronic Tickets). In order to return funds, the passenger at the box office is issued a confirmation of the return of the seat and an application for the return of funds (sample application for a refund of funds for unused travel documents for Sapsan trains, a sample application for a refund of funds for unused travel tickets documents for trains long distance). After filling out, the application, together with the travel document and a document confirming the return of the seat, must be handed over to the ticket clerk or sent by mail to the North-Western High-Speed ​​Communications Directorate - a structural subdivision of the High-Speed ​​Communications Directorate: 196641, St. Petersburg, Metallostroy village, section Zh .d. "Slavyanka River-LEP", PO box 53.

How much do you lose when renting a train ticket?

The fare is paid in full, but without a reserved seat. It is possible to reissue a travel document for earlier departing trains if less than a day is left before departure. Returns and reissues will incur an additional fee. The return of a travel document for international trains is carried out:

• Not later than one day.
  The passenger has the right to claim the fare and the reserved seat.
• In the period from 6 hours to 1 day, the cost of the ticket and ½ of the cost of the reserved seat are paid.
• Less than 6 hours before the departure of the train, only the fare is paid.

Refusal to travel by train, next to the cities of far abroad, is carried out:

• No later than 6 hours before the start of the trip.

How much do you lose if you return a train ticket

Can I return a train ticket? An unused travel document can be returned before the start of the trip and after the departure of the train. In each case, there are certain conditions for refusal. You can cancel a ticket both through the Russian Railways ticket office and via the Internet.

If the purchase was made through the ticket office, then the refund is made there. Travel documents issued through the Russian Railways website can be returned back in the same way or through the cash desk (if you have a passport and details of an electronic order). Conditions for the return of Russian Railways tickets Refunds are made in accordance with the following conditions:

• At any time, but no later than 8 hours before departure. The fare and reserved seat are not lost.
• From a couple to 8 hours before departure. ½ of the fare and the full cost of the reserved seat are returned.
• Less than a couple of hours before departure.

How to return Russian Railways tickets - algorithm and pitfalls

When returning a ticket more than 8 hours before departure, the entire amount of the ticket and all reserved seats are refunded.

• when returning a ticket less than 8 hours, but more than 2 hours before departure, the entire amount of the ticket and 50% of the cost of the reserved seat are refunded
• when returning a ticket less than 2 hours before departure, only the cost of the ticket is refunded

Also, a fixed commission of 155 rubles 50 kopecks is taken for the return of the ticket. When I returned the ticket in Minsk, I lost 10% of its value ... I presented the ticket and passport to the cashier, in fact, I just wanted to make an exchange for another date, but I was told that I had to return it first old ticket, then they will give me money and I will buy a new one, everything is so complicated ...

By the way, the ticket was returned 1 week before departure, if there had been a shorter period, then I think that the percentage would have increased ...

Return of railway tickets

Attention

As a rule, the intermediary company or Russian Railways itself is not interested in the grounds for canceling the trip and the reasons for handing over an unclaimed travel document, and they will not have to be explained. The passenger's right to return is specified in the Rules of Carriage and the passenger, by purchasing a travel document, agrees with the specified norms. If the reasons are valid, for example, the bus was late, on which the passenger got to the departure station of Russian Railways, and accordingly missed the train and lost a certain amount of money.

How much do you lose when you return a train ticket?

I returned the ticket today and lost only about 150 rubles. Let's even write the exact amount that I lost when I returned the ticket. The ticket cost 3436.7. And they will return 3295.3 rubles to my card.

I think that this commission is not that big, and it is charged only if there are more than 8 hours before the train leaves the departure station. If less, then you lose more. comment The refund amount depends on many factors, as well as the number of days after which you will receive it. For example, if you bought on the Russian Railways website, then you will wait up to 30 days for the money, and if you bought it on the dost.ru website, then the money will be returned immediately.

If you rent more than 2 hours in advance, then almost the full cost of the ticket is returned minus fees, and then the later the less. This question is probably of interest to many who travel a lot and often by train.

When can I return a Russian Railways ticket - ticket return procedure

You can only return the travel document "back". Cancellation of the ticket "there" through the site is not possible (you need to contact the ticket office).

• If there are good reasons (there is documentary evidence), the return of the travel document is possible within a period not exceeding 5 days if the trip was supposed to be through the territory of the Russian Federation. If the trip was planned to the CIS or Baltic countries - 10 days, to far abroad countries - 1 month.
• You can return the ticket to the box office within a period not exceeding 12 hours after the departure of the train. The money is returned after the deduction of the mandatory fee, fine, etc.
Important: if electronic registration was carried out via the Internet, and the ticket was printed on a special form at the box office or self-service terminal, then it cannot be returned through the Russian Railways website.

Refund of electronic tickets on the website of Russian Railways

Info

All information of interest, including cases of returning a purchased ticket, can be found on the official website of the carrier. It all depends on the time left until the departure of the train for which you have purchased a ticket. Return of electronic tickets. It all depends on the cost of the ticket, the level of comfort, that is, a compartment, reserved seat or suite, and also depends on how long before the train departure you return the ticket, plus, more recently, tickets purchased earlier have become cheaper by themselves , and plus the losses that were before.

But how much does the passenger receive from the original cost of the ticket when returning? How much do you need to return a ticket to get the amount for which it was purchased? Why is money deducted when returning a ticket? Read the article. The content of the article:

• How to return a railway ticket purchased through the site?
• How to return a railway ticket if you have not registered through the site?
• How much money will you lose by returning a ticket through the site?
• How much will you lose by handing over a ticket to the Russian Railways box office?
• How long will it take for you to receive money by handing over a Russian Railways ticket?

How to return a railway ticket purchased through the site? If you have not yet received a paper version of the purchased through the site (the official website of the Russian railway, tutu.ru, etc.) of an electronic ticket (if you have this case, read the following sections), then you need to understand whether you have passed electronic registration or not.

How much will I lose when I return a ticket for the Russian Railways train

From the proposed issued tickets, select the one you want to refuse.

• Click "Request ticket status".
• Then "Make a refund".

When making a return, a field with the rules and the amount to be returned will appear. The fixed fee is withheld regardless of when the order is cancelled. Its size is 192 rubles 70 kopecks. It is advisable to print the coupon. It will come in handy if the funds do not arrive in the current account at the designated time. Travel documents issued via the Internet are returned in the same way or through the cashier. If the ticket was purchased via the Internet, but printed on a special form, then the refund is made only through the box office. Refund of Russian Railways tickets purchased at the box office Cancellation of a ticket purchased at the box office is carried out as follows:

• You should contact the Russian Railways ticket office.

With the advent of the Internet, it has become much more convenient for people to make purchases and book tickets. What could be easier? You go to the site, register, and then choose right direction, date and time. And most importantly, without leaving home you can choose appropriate place in the wagon. Yes, and payment occurs in a matter of seconds. Once! And the required amount was withdrawn from the card or electronic wallet. If desired, you can print a ticket and a check. But what if you still can't use your purchase? How to get a refund for an electronic ticket of Russian Railways? Where and how can this be done?

What are the real ways to return tickets?

If you have a situation due to which you could not use the previously ordered e-ticket, then you can always give it back. In this case, such delivery provides for the return of the funds spent.

Depending on the timing and circumstances, the amount received will be paid in full or in part. But how can I return the Russian Railways e-ticket?

In turn, the return of tickets is possible in the following ways:

• by delivery to the railway ticket office;
• with help personal account on the Russian Railways website or the resource of an intermediary company (for example, a tour operator, with the help of which the ticket was purchased).

Sometimes you can return tickets using self-service terminals.

What determines the choice of ticket return method?

When refunding Russian Railways electronic tickets, remember that your choice directly depends on several factors. So, if you have not used the ticket yet, but have already managed to print it out, then you can issue its change only at the box office of the railway station.

And vice versa, if your ticket has remained on the virtual form, then you can receive compensation for not using it online. However, this procedure should be done no later than one hour before the train's departure.

Reasons, terms and conditions of return

Don't know how to get a refund for an RZD e-ticket? We will tell you under what conditions you can painlessly do this. Of course, there can be many reasons for a return, but let's consider the most basic of them (those provided for by the return rules). For example, it is quite possible to return a ticket purchased for domestic Russian trains own will. Suddenly you changed your mind about leaving today and plan to do it in a couple of days.

Therefore, if you issued a refund about 7-8 hours before the departure of the train, then minus fines and fees, you will receive an amount not much different from the original cost of the ticket. Also, the return of the ticket is allowed two hours before the departure of the train. But in this case, only the original ticket price is included in the amount of compensation. The money for the reserved seat in such a situation is not returned. Moreover, how to return an electronic ticket to Russian Railways: through the box office or online, will depend on the timing and time of delivery, the presence or absence of a paper form.

The second case, when you will be able to get the full price of the ticket, but also without taking into account the reserved seat, is an illness or injury that happened shortly before the planned departure.

But if you booked tickets for a train going abroad, then you will be able to return them no later than one day before departure. Moreover, a refund will occur minus a fine (if everything is to blame for a disrespectful reason). Also, for each seat indicated in the tickets, a fee of 185 rubles 40 kopecks is charged.

What is the best way to use ticket refund?

It is possible to return electronic tickets from Russian Railways (it is possible to return the money only if the rules for returning travel documents are observed) either in the usual way or in a claim procedure. Moreover, in the working or in the usual way You can receive a refund using an electronic form only in three cases:

• if for some reason you have not passed the electronic registration for the train;
• if you have registered and there is more than an hour left before the departure of your train;
• if the electronic registration is completed, but you missed the train.

In the claim procedure, the return of Russian Railways electronic tickets is possible in such situations:

• if 12 or more hours have passed since the departure of the train, but you did not manage to get on it;
• if you did not have time to get on the train for a good reason, for example, due to illness (but this requires a certificate obtained from a medical institution);
• provided that the ticket was returned approximately one hour before the departure of the train;
• in the event that you paid for your ticket by bank transfer and decided to return it.

How Russian Railways tickets are returned: online return rules and conditions

In case you decide to send your unused e-ticket online, follow the following rules:

• log into your account on the official website of Russian Railways (pass.rzd.ru);
• click on your last name or click on the "My Orders" button;
• find your electronic ticket that you plan to return;
• click on the "Request ticket status" button;
• click on the button "Make a refund" that appears on the right;
• in the pop-up window, select "yes" and agree to the proposed amount of compensation.

And if everything is done correctly, then in the status of your ticket, the button "Refund issued" will light up. Here's how to return an electronic ticket from Russian Railways without leaving your home. By the way, if you want to see and print all the information regarding all fees deducted from your refund amount, click on the "Refund Coupon" box. And it is this paper confirmation that you should keep with you until the money is returned.

How long does it take for a refund?

According to current rules Russian Railways, the return of funds is carried out within 7-30 calendar days from the date of application. Moreover, this operation takes place without your participation (automatically), therefore, you do not need to enter card details and other information about you. The crediting of funds confirms the message that appears in your order status "Refunded".

Note! Before refunding the money for the Russian Railways electronic ticket, the method that you used to make the payment will be checked. So, if you paid not with a card, but with the help of virtual currency or through cash terminals, then the return issuance of funds will be carried out only through the return cash desk.

1. Refund for unused travel documents is made upon presentation of a document proving the identity of the passenger or a power of attorney from the passenger indicated on the ticket.

2. When returning tickets abroad, you can receive money for tickets only upon arrival home on the issued return receipt.

3. The sooner you return unnecessary tickets, the more money you will return.

How much money does Russian Railways return when returning tickets

The amount you will receive for the returned tickets directly depends on how many hours are left before the train departs:
No later than 8 hours before train departure = Full price - refund fee
Less than 8 hours, but no later than 2 hours before the train departure = Full price - 50% of the cost of the reserved seat - refund fee
Less than 2 hours before train departure = Full price - 100% of the cost of the reserved seat - refund fee
Within 3 hours from the moment of departure = Full price - 100% of the cost of the reserved seat - refund fee

Ticket refund fee - 185 rubles. 40 kop.

A reserved seat here does not mean the type of carriage, but the type of fare.

The cost of a reserved seat will not be known to you in advance, it can be from 30% to 80% of the total ticket price. IN branded trains this percentage is higher.

Return of electronic tickets

In order to return an electronic ticket, you must first receive it. To do this, you need to come to any railway ticket office and get tickets using the order number and passport of one of the passengers. Then you can return them at the return office.

If you have completed the electronic registration and want to return the tickets, you must first cancel the registration. You can do this on the website, through the operator or at the ticket office at the station. Please note that it is impossible to cancel the electronic registration 1 hour before the train departure. This means that it is no longer possible to return tickets.

The cost of returned e-tickets will be refunded to you on the means of payment that you used to pay for the purchase. If you paid for tickets with bank card, then the money will be returned to the card. Money is returned within 1 month.