Missed the plane. If you are late for check-in, and the plane has already taken off. Missed connecting flight

Even with careful planning of air travel, unforeseen situations can occur. They cause a flight delay. What to do in this case?

If you are late for check-in, but the plane has not yet taken off

There is a way out of this situation. The first option is to contact the airline employee. He will tell you how to proceed if you are late for check-in for the plane. What should a latecomer do? There is another option - you need to go to a special counter, where late passengers are registered for a flight. This service is paid, and can be quite expensive. But it's better than canceling the trip altogether.

If you are late for boarding

This can happen if the passenger was passing online registration. He no longer needed to arrive at the airport a few hours in advance. This time he could spend at his discretion.

It should be noted that the time frame for aircraft maintenance at the airport has been established. Boarding ends 20-25 minutes before departure. This time is allotted for all passengers to sit in their seats and prepare for the flight.

If you missed the plane, you need to contact the airline employee for help. Perhaps he will be able to take you on board, after informing you that the passenger is delayed.

Important! If the boarding for the flight is already over, being late may be fraught with penalties. They are used as a result of a delay due to the fault of the passenger.

To prevent this from happening, you need to check in in a timely manner and board the plane.

If you are late for check-in, and the plane has already taken off

And this situation is not considered hopeless. When it occurs, you need to seek help from an employee of the airline. He will tell you all the nuances of returning the boarding pass.

As a rule, passengers with business and first class tickets can exchange them for boarding passes for the next flight. In this case, you need to pay a small commission. If you have economy or tourist class air tickets on hand, you will have to hand them over and purchase new ones for a suitable flight.

The return of boarding passes to the aircraft is carried out in accordance with the established rules of the airline.

Before buying a ticket, you need to carefully read the fares and return conditions on the official website of the air carrier.

If the passenger missed the plane, and the ticket was purchased through an intermediary, he needs to contact him directly.

In doing so, the following should be taken into account:

1. There are two types of air tickets - returnable and non-refundable. The latter will not accept returns and will not refund money for them. There are exceptions, which are described in the airline's boarding pass return policy.
2. The commission will be written off not only in favor of the air carrier, but also in favor of the intermediary.
3. When buying a single ticket for a flight with a transfer, subsequent tickets are canceled.

Get a small percentage of the cost of the ticket back.

If you miss your connecting flight

In this case, things are a little more complicated. If the passenger did not have time for the plane, and a transfer is provided in the flight, the ticket for the second flight will have to be canceled. It will not be possible to return the money for it. You need to buy a new ticket.

A similar situation can occur if the passenger did not get on the flight, and tickets were purchased on both sides of the route. The second boarding pass is also subject to cancellation. For him, airlines return cash minus commission and service fees.

Advice! To avoid conflict situations, you need to familiarize yourself with the fares and rules for returning tickets on the website of the air carrier. This can also be done by calling the operator.

If you missed your connecting flight due to the fault of the air carrier

In this case, you need to contact a representative of the company. If the flight is served by another carrier, you need to go to its check-in counter and put a note about the delay in departure.

According to the established rules, the carrier is obliged to provide customers with the following:

• free phone for calls;
• a hotel room if the flight delay is more than 8 hours;
• free meals.

Coupons for it can be obtained from the representative of the airline.

All this is possible if the passenger has purchased one ticket with a transfer. If he bought two separate boarding passes, the air carrier is not responsible for missing the second flight.

Can I get a refund if I miss my plane?

Many passengers are interested in how to get money for a ticket back. It can be done. For information on how to return money for a boarding pass, it is better to ask an employee of the air carrier. This information is also posted on the websites of all companies.

The money will be refunded in full in the following cases:

• delay or postponement of the flight due to the fault of the carrier;
• canceled boarding at the destination due to unforeseen circumstances;
• delayed departure for several hours due to the fault of the airline;
• aircraft model change;
• death of the passenger or his close relatives.

Will the money be returned non-refundable tickets, is a moot point. If the ticket was purchased at a low cost, it is unlikely that you will be able to receive money for it. Business and first class tickets can be exchanged.

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The reason for the untimely arrival of an air passenger at the destination is not always a delay or cancellation of the aircraft flight, sometimes this is due to the delay of the passenger himself for the flight. What to do in this case?

In accordance with clause 81 of the Federal aviation regulations « General rules air transportation of passengers, baggage, cargo and requirements for servicing passengers, consignors, consignees”, approved by the Order of the Ministry of Transport of Russia dated June 28, 2007 No. 82 (as amended on October 25, 2010; hereinafter referred to as the Federal Aviation Rules), passenger registration and baggage check-in for flights at the airport ends no earlier than 40 minutes before the departure time of the aircraft according to the schedule or according to the charter transportation plan (schedule). Thus, a passenger is considered late if he does not have time to check in for a flight 40 minutes before the plane takes off.
What should be the algorithm of actions for an air passenger arriving at the airport after this time?
If you miss your flight, don't waste your time trying to prove to the airport staff that you can check-in that has already ended. It is better to find the head of the airport shift and ask him to put a mark on your ticket that you were at the airport, but did not have time for your flight.
If the passenger still wants to get to their destination, they should try to change the ticket for a later flight with an airline representative. If this fails to be done, or if there is no point in traveling due to the lateness of the plane, the passenger has the right to return the ticket and receive back the amount paid for it. True, not all.
Refunds for the ticket are carried out in accordance with Art. 108 Air Code RF. According to this article, an aircraft passenger has the right to refuse a flight with a notification to the carrier no later than 24 hours before the departure of the aircraft, if the rules of air transportation established by the carrier do not define a grace period, and receive back the paid for air transportation amount. If the passenger of the aircraft refuses to fly later than the established period, he has the right to receive back the amount paid for air transportation with withholding a fee, the amount of which cannot exceed 25% of the amount paid for air transportation.
Paragraphs 231, 232 of the Federal Aviation Rules provide that the refund of the cost of the ticket is made at the place of its purchase upon presentation of an identity document of the ticket holder, on the basis of an unused shipping document confirming the right to receive money. The amount paid for air transportation is returned to other persons upon the certified power of attorney of the ticket holder.
Unfortunately, many airlines impose additional restrictions on refunds for air tickets. For example, "cheap" economy class tickets, special fare tickets or tickets purchased as part of a promotion can be refunded minus a penalty or not refundable under the rules of a particular airline. A passenger who is late for a flight needs to be prepared for such a development of events, but at the same time he should be aware that, based on Art. 10 of the Federal Law of February 7, 1992 No. 2300-1 “On Protection of Consumer Rights” (as amended on July 18, 2011), when selling a ticket, the carrier is obliged to familiarize the passenger with the rules according to which he can subsequently return the ticket.
Sometimes a flight delay is not the fault of the passenger himself, but of third parties. For example, a passenger orders a taxi to the airport 4 hours before departure, but the taxi arrives at his house late, and then also gets stuck in a traffic jam. In this situation, the passenger has the one who delivered him to the airport, and the losses are not only material, but also moral.
To exercise this right, a passenger who is late for a flight due to untimely delivery to the airport must take the following actions:
1) get a receipt from the taxi driver indicating the details of the carrier, date, time, state number of the car and the amount paid. In the future, this document will serve as confirmation that the passenger used the services of this particular company and arrived at the airport at that particular time, and did not miss his flight due to sitting too long in the airport restaurant. The taxi driver is required to issue such a receipt;
2) in the name of the head of the carrier company, where they describe in detail the situation that has arisen and demand voluntary coverage by the service of the passenger's losses within the period specified by him. The claim must be made in two copies;
3) attach to the claim copies of documents confirming the passenger’s losses (copies of the ticket, taxi payment receipt, etc.), and give it together with these documents to the head of the carrier company or its representative, receiving a special mark of receipt of the claim on the copy that remains at the passenger;
4) if the claim made by the passenger personally is refused to be accepted in this company, send it to the name of the head of this organization by registered mail with notification;
5) wait from the head of the carrier company for news of the decision. If it does not suit the passenger, you will have to.
It should be noted that in case of being late for the flight due to the fault of the taxi driver, the passenger may demand to reimburse him not only the cost of the air ticket, but also, for example, the cost of the days of the tourist voucher missed due to the delay in the flight, prepaid hotel and even prepaid excursions. For this, reference must be made to Art. 28 of the Law of the Russian Federation of February 7, 1992 No. 2300-1, according to which, in the event of a violation of the terms for the provision of services, the consumer has the right to demand full compensation for losses caused to him in connection with this violation. Moreover, in this case, the passenger has the right to demand payment of a penalty in the amount of 3% of the price of the service for each hour of delay in its provision.
However, it is better to order a taxi from trusted companies involved in the transportation of passengers. It is often not so easy to prove the fact of ordering a car in a particular company for a certain time - after all, usually a taxi is called by phone without drawing up any documents.

Maria ALEKSANDROVA, expert
First House of Consulting
"What to do Consult"

Friends, last week we got into a comical situation. Someone probably thinks that you are such cool travelers, you have already visited so many countries and gained invaluable experience. And we took it and foolishly missed the plane)) I'm even ashamed to admit it)) The departure was on Friday at 0:20 am. Well, we arrived at the airport on Friday ... in the evening ...

Missed the plane

The plane took off without us

If anyone is confused, I'll explain. A month before the flight, we purchased air tickets Moscow - Omsk - Moscow. So that working days would not disappear, they were looking for tickets for Friday evening. After work, we planned to go to the airport and quietly fly away. Well, we found a departure at 0:20. I still don’t understand how we both got so stupid, because in this case you need to come to the airport on Thursday? And if we want to fly out at 0:20 on Friday, then we need to look at tickets for Saturday ... How many night flights we have already had, we have never been mistaken.

We arrive at Domodedovo, go to registration, give passports. The girl at the counter looks at her monitor for a few seconds, and then declares that you, my dears, are a little late for the plane. Your flight took off tonight at 0:20... And then it dawned on us (finally!). For some reason, we were not upset at all, it was more funny than insulting. They all laughed together and asked for advice on how to live on.

So what's now?

On the advice of the girl, we went to the counter of our airline - Transaero. We calmly explain the situation with a smile. I say, they say, I missed the plane, what should I do? More precisely, not just late, but mixed up the departure dates. Previously, we were never interested in what to do if we missed the flight. We didn't know if we needed to buy new tickets or if we could transfer to the next plane for free or something.

In fact, it turned out that we would have to pay a fine of 55 euros and change the date of departure. There were no more empty seats on today's flight, so we were offered to fly tomorrow. Perhaps the amount of the fine depends on the cost of the ticket. In our case, it turned out a little more than half the price of a one-way ticket. They can pay by card or cash. In a couple of minutes we were re-registered for a new flight and issued a new one. itinerary receipt.

We were given just such a piece of paper in exchange for money. According to which the next day Katya flew to. Here we are, real cool travelers, mixed up the dates of departure, missed the plane, took a ride to Domodedovo 2 times and got money But we got a good experience!

What to do if you miss your plane
Brief step by step instructions:

Calm down.
Airplanes now fly often, you can get a ticket for the next flight.

Go to the airline counter at the airport.
Show the itinerary receipt and explain the situation. The airlines work ordinary people who will meet you halfway and will definitely come up with something.

Get new ticket for the next flight.
And pay the airline commission. As we have seen from our own experience, the fine is at least 2 times lower than the cost of a new ticket.

Fly on the next plane.
Return tickets remain valid, the main thing is not to be late for your flight home.

Airplane flight delay- an unpleasant, but quite common incident in travel. It can happen for a number of reasons depending on or beyond the control of the tourist: traffic jams, accidents, delays in the duty-free shop at the airport itself, and so on. How to behave in a situation when you missed your flight and is it possible to return the money spent on the ticket? Knowing your rights and obligations as a passenger can save you money and frustration.

The most common reasons for missing a flight are:
- delay in registration;
- the passenger overslept the departure of the aircraft;
- the passenger mixed up the date of departure or his hours;
- delay in traffic jam during the trip to the airport.

So, let's now consider the options for a passenger in a particular situation related to being late for a flight:

1. Check-in for the flight is completed, but the plane has not yet taken off. In this case, it is too early to despair, you need to quickly find a special check-in desk for late passengers. This stand is available in big airports, but it should be borne in mind that the registration procedure will be paid for those who fly in economy class, it costs two thousand rubles. If the airport is small and there is no such desk, contact the representative of the airline with which you are going to fly, it is possible that you will be taken on board the aircraft privately - this often happens. But you need to take into account the mandatory pre-flight preparation procedure, it is carried out a few minutes before the departure of the aircraft, if it is already carried out, then it is impossible to get on board, and even more so if you have not yet passed passport control.

2. Managed to check in for the flight, but was late for boarding the aircraft. Many potential passengers are so fond of shopping in the duty free store or stay for a long time on passport control and customs, that they are late for boarding, despite the fact that their names are repeated several times over the speakerphone. Thus, the plane takes off without him, because the flight cannot be delayed because of one slow passenger. The landing time expires fifteen or twenty minutes before the plane takes off. If this happened to you, then you need to find a representative of your airline as soon as possible, perhaps he will help you board the airliner.

3. I missed the flight due to my own fault. This also happens often. So, you arrived at the airport, and the plane had already left without you. You need to contact the administrator of your airline, who will help you find a ticket for the nearest flight, this is all the more true for a business class passenger. The rule is suitable for those travelers who bought a ticket on their own, but if you are traveling from a travel agency, then call your travel agent from whom you purchased the tour. In the best case, you will be fined for having to change the ticket, and the cheaper the ticket, the greater the amount of this fine. But this is preferable to the option - to purchase a ticket for your own money. And maybe this! In any case, be prepared to book and purchase a new ticket with your own money. Purchasing a ticket with an open departure date will significantly reduce the price of the surcharge. But, in case of purchasing a ticket at a special fare or promotion, it will not be possible to exchange it, here you will definitely have to buy a new ticket at your own expense. It will be especially problematic with a ticket that provides for transfers to connecting flights, here you need to resume these flights, because they will be canceled automatically if you miss your flight.

4. Late for connecting flight due to the carrier. A passenger who is late for a flight due to the air carrier company must by law be put on the nearest flight, subject to availability on the plane, and if there are no more flights on that date, then he must be accommodated in a hotel and provided with food at the expense of air carrier to ship to your destination the next day. Often, a flight with transfers is not made within the same airline, so if there is a connecting flight from another airline, be sure to ask to make a note to you that the flight was delayed due to the fault of the airline. Then, having arrived at the airport from where you should have a connecting flight, find the counter of the air carrier whose flight you missed through no fault of your own and show him the mark that your previous one. By law, you will be sent on the nearest flight, and you will not pay anything extra for it. In any case, when purchasing a ticket with transfers, buy one ticket that includes two flights, and it is not necessary that these flights will be operated by the same airline, they may be different. But in this case, you will be calm that if you miss your connecting flight due to one airline, it will bear all further expenses, and you will have a lot of advantages: - exchange of a boarding pass without paying a fine, forfeit; - the ability to call relatives or friends free of charge to inform about their unforeseen delay; - free room and meals at the hotel, subject to departure the next day. But for those who bought two tickets independent of each other for different flights, and the delay of one flight led to a delay in the other, then, since you do not " transfer passenger”, the moral and financial responsibility will fall on you.

5. We were late for the plane due to the fault of the taxi driver, as a result of the train delay. This will be problematic, but it is possible to recover losses and receive compensation for non-pecuniary damage in this case. You need to demand from the taxi driver who works officially, a check from the taximeter, or a receipt indicating the date, time, car number, details of the carrier. If the delay was due to the train, then go to the head of the train to put on your railway ticket the time stamp of the train's arrival at the station. Then, in both cases, you need to write an official statement to the person who is responsible for transporting passengers: the head of the taxi or railway order service. In this application, describe in detail what happened, attach to your claim all copies of documents that can confirm what losses you suffered due to the delay: air tickets, receipts, checks, and so on. In the application, you can demand that you be reimbursed for the price of travel, the cost of a tour, payment for hotel accommodation, and also, you have the right to demand payment of a penalty: three percent for one hour of delay. Write an application-claim in two copies, on the copy that remains in your hands, the head of the taxi or railway service must sign for receipt and put the date. In case of refusal to accept your application, find two witnesses, they will write the time and date of delivery of your claim and the data of their passports. And yet, the application can be sent as a registered letter with subsequent notification of delivery to you. Both the receipt and the notice must be kept so that if there is no response to the claim, you can go to court to restore your legal rights.

Helpful Hints how not to be late for an airplane flight:

Carefully check the date and time of your plane's departure, double-check as you approach this date, because the numbers can be confused.

Do not arrive at the airport shortly before departure, it is better to spend an extra few hours there than to rush about later, having missed your flight. Sometimes the road to the airport brings unpleasant surprises: traffic jams, accidents, car breakdowns - it is better to play it safe and arrive in advance.

Do not buy tickets with which you will have less than an hour before transferring to the next connecting flight. The interval between flights must be at least two hours. This will help protect yourself from unnecessary hassle when the first flight is delayed.

Carefully study all the conditions of the fare, because, having bought very cheap tickets or promotional tickets, the passenger often loses the opportunity to exchange and return them.

Study in advance all the information and the plan of the airports where you have to transfer, so as not to waste time getting lost there. Take into account that many major airports have several terminals located at a great distance from each other.

"Refused to board the flight! URGENT REPOST!!!"
"I have a boarding pass in my hands, I arrived on time, but they didn't let me in!"
This is how angry posts begin, likes and reposts of dissatisfied friends in my feed and another round of hype regarding the airline is guaranteed .... BUT let's try to understand the rules and nuances that are behind these rules, but remain invisible to the passenger, and prevent such problems in the future. This is especially true for those who rarely fly. And this applies to any airline.

So, WHAT SHOULD YOU KNOW ABOUT DEPARTURE TIME?

1. WHAT SHOULD YOU KNOW ABOUT DEPARTURE TIME?

Few people know, but the "time of departure" on your ticket does not mean the time of take-off per se, but the time the aircraft doors close. To be more terminologically more precise, this corresponds to the "estimated time to unlock the brake pads" (EOBT - estimate off block time), but this nuance is invisible to the passenger, so I would focus on closing the doors, as the closest reference point in time.

The subsequent "taxi time" and waiting in line for take-off at the airports of departure and arrival is already included in the flight schedule, so even if you think that you will be late for a transfer, do not worry, you will most likely arrive on time. And an airplane is not a train, it will not "catch up with time overnight", in fact, everything has already been thought out and calculated taking into account the loading of airports. And in winter and summer schedule Flight times are subject to change weather conditions and increasing taxi times, de-icing procedures at airports, etc.

2. BOARDING TIME

Boarding start time: different airlines and at different airports, this time may vary. Usually, boarding begins 60-30 minutes before the departure time (we will still call it that). This time is ALWAYS indicated in boarding pass, the agent at the check-in desk reminds you of it - and the passenger must be at the boarding gate by this time.

Boarding end time: the boarding end time is set by the carrier (!) and this time cannot end earlier than 10 minutes before the departure time (this is an excerpt from the rules of the State Aviation Administration of Ukraine). In other countries and airports, the boarding end time may vary.

*An important nuance: if by the time the boarding ends there is a queue at the exit, the agent will not close the boarding until all passengers have boarded the bus or teletransport bridge.

3. "I SHOULD HAVE BEEN CALLED ON THE SPEAKER!"

Information boards, as well as public address announcements at the airport, are only information tools. They are not a rule for the passenger. All major airports operate in silence mode, because takeoffs and landings take place there almost every minute. Information monitors also sometimes change their status automatically if there is no force majeure (change in the boarding gate).

The only RULE for you is to be at the boarding gate by the time indicated on your boarding pass. In a large connecting hub, it is imperative to periodically check the information monitor and clarify the boarding gate, and it is especially important that the time, flight and direction you need match. Indeed, many flights are operated jointly with other carriers and have several numbers that change on the scoreboard.

I have a lot of experience, but recently I ran to opposite ends of the airport in Zurich, because at the same time, to the nearest minute, two different airlines had a flight to the right city, and I did not pay attention to the flight number.

4. "IS IT SO HARD TO WAIT 10 MINUTES?"

The schedule and its observance is the main rule that guarantees order in civil aviation. It seems to you that the conditional "five to ten minutes" does not play a role, but for an airline, it is a scheduled departure that means getting into its slot (a certain agreed time interval for this particular flight) at the airport of departure and arrival, because skipping a slot in busy large hubs could mean significant schedule disruptions and financial risks due to additional ground handling.

Passengers who have a connecting flight at the airport of arrival are flying with you, if the flight is delayed because of you, there is a risk for them to miss the connection.

The plane you are flying in also has a next flight on its schedule (perhaps only 30-40 minutes later) and that must also be on schedule! Why should the delay of your flight affect the subsequent schedule?!

Many airports in Europe are open until 22-23.00, which means that your lateness and flight delay may well lead to its cancellation.

5. "THE PLANE HAS NOT DEPARTURED YET, WHY DON'T YOU ALLOW IT?"

For you, as a passenger, it is absolutely not obvious why the evil agent at the gate does not let you in if the plane is still at the air bridge, or can you be sent by another bus to the plane ?! You can see the plane outside the window, but the doors are already closed, pre-flight procedures are being carried out. Airports do not provide additional buses to carry late passengers to remote parking lots.

6. "WILL BE WAITING FOR ME, MY BAGGAGE IS DELIVERED"

Indeed, there is a rule that if a passenger is removed from the flight, then his luggage is also subject to unloading. But this rule does not contradict everything that I wrote about above. If the flight is closed, you will be denied boarding and your luggage will be unloaded (yes, this will also incur an additional delay). You can wait an extra few minutes, but I would not advise you to follow this myth.

7. "They waited for me in FRANKFURT for half an hour, they even brought me on a separate bus from plane to plane"

Indeed, there are many exceptions when you will be expected at the gate. After all, no airline is interested in the fact that the transportation service was not provided. For transit passengers Those who are late for their flights are ALWAYS assisted in every possible way - they are met at the gangway from the previous flight and taken to the next one, bypassing the terminal. In large connecting hubs there is a fast track for passengers with a short connection, do not forget about it.

If this is the last late evening flight of the day from a major hub, and the aircraft will "spend the night" at the destination airport. Perhaps in this case, the airline will decide to wait for passengers who are late from previous flights. But, again, these are all just pleasant exceptions.
Even the commander may decide to wait for passengers after boarding is over, if all other factors allow!

But there are other examples, somehow I managed to catch a connecting flight in Toronto, but at the gate I knew that the system had automatically removed me due to the delay of the previous one and I was denied boarding :)

If you are denied boarding, be sure to contact the service desk of the airline.

Refunds (full or partial), the possibility of rebooking on the next flight - all this depends on the conditions of your fare.

Such contact is very important in case you missed the first or one of the intermediate segments in your ticket. I remind you that if you miss one of the segments, then all subsequent ones will be canceled (in most tariffs, especially cheap ones), i.e. your ticket will simply be canceled, and having gone to the destination on a new ticket, you simply will not return back on the existing one. It is very important to resolve this issue IMMEDIATELY ON THE PLACE, it is possible to pay a fine for not appearing on the flight (40-100 euros), the so-called. no show, this also depends on your fare conditions, but will prevent problems in the future.

Knowing the rules in aviation is the key to bright and easy travel.

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