Is it possible to return a non-refundable ticket. How to get a refund for a non-refundable plane ticket. Is it possible to return tickets in S7?

For those who want to save money on flights, airlines offer so-called non-refundable tickets. They are much cheaper than regular ones. However, if a passenger wants to return such a ticket, change the departure time or reissue the ticket to another person, as a rule, he will either fail, or the seller will make him pay twice. But there are exceptions to every rule...

When purchasing a non-refundable ticket, a passenger must be sure that he will be able to use it. Otherwise, the trip will not take place, and the money will remain with the seller. But there are situations when the airline is obliged to return the money to you.

In what cases can I return a non-refundable ticket?

For reference:

Until April 2014, any air ticket could be returned 24 hours before departure and refunded. Even if the passenger returned the ticket on the day of departure, the airline retained only 25% of the ticket price.

Amendments to the law (Air Code of the Russian Federation) made it possible to conclude an air transportation agreement between a passenger and a carrier, which provides for a condition on the non-refund of the carriage fee upon termination of this agreement at the initiative of the carrier (Article 107 of the Civil Code of the Russian Federation) or the passenger (Article 108 of the Civil Code of the Russian Federation).

A passenger can return a non-refundable ticket and receive money for it in the following cases:

• illness of a passenger or illness of a member of his family, a close relative, who carry out a joint flight with the passenger;
• death of a passenger's family member or close relative;
• non-fulfillment or improper fulfillment by the airline of obligations under the passenger air carriage agreement.

However, in order to return a "non-refundable" ticket on the above grounds, these grounds must be documented.: medical document (certificate), telegram, etc.

Everything according to the law

According to paragraph 2 of Art. 108 of the Air Code of the Russian Federation, the passenger is always refunded the carriage fee paid for air transportation, if we are talking about cases of “passenger forced refusal of air transportation due to illness of a passenger or a member of his family or close relative traveling with him on an aircraft, which is confirmed by medical documents, or in connection with the death of a member of his family or close relative, which is documented.

According to paragraph 3 of Art. 108 of the Air Code of the Russian Federation - family members are spouses, parents and children (adoptive parents and adopted children), and close relatives - grandfathers, grandmothers and grandchildren, full and half brothers and sisters.

Important! When buying a ticket from a foreign airline, it is sometimes impossible to refuse a non-refundable ticket and receive money due to illness. In Europe, it is customary to insure your life and health. The money for the canceled flight will be returned to the European passenger in case of his illness by his insurance company.

How to proceed to return the money?

For reference:

The requirement for the return of the carriage fee is presented in the manner prescribed by the rules of the carrier, and the contract for the carriage of passengers by air, the contract for the carriage of goods by air, in accordance with Art. 234 of the Order of the Ministry of Transport of Russia dated June 28, 2007 N 82 "On approval of the Federal Aviation Regulations" General rules for the air transportation of passengers, baggage, cargo and requirements for servicing passengers, consignors, consignees ".

• Before your flight departs, notify the carrier that you cannot fly. Send a notification email. Or call the hotline and let them know.
• Collect evidence.
• Record the fact of the disease in a medical institution - consult a doctor and get a certificate. Preferably with the signature of the head physician of the medical institution. If illness (death) overtook a relative who was supposed to fly with you, similar documents must be made for him.
• Write a letter to the airline. Explain the situation, demand a refund based on certain circumstances. Attach a certificate, photocopies of air tickets.
• The airline's rules usually specify how long they consider refund requests (for example, up to 30 days). If there is no deadline in the rules, write that you are waiting for a response within 10-14 days.
• Send the appeal by mail, by registered mail with a list of attachments and acknowledgment of receipt. This is necessary so that in the future you do not have to write a claim.
• If you are applying in person, please submit in duplicate. Require that your copy be stamped with incoming correspondence.
• If the appeal remains unanswered, the money was not returned to you, file a lawsuit.

Important! If you purchased non-refundable tickets as part of a tour, ask the travel agency to return both the money for the tickets and the cost of the tour package that includes them.

Deadlines for filing notices and appeals

How to understand that the tariff is non-refundable?

For reference:

Airfare = fare + fees and charges.

1) Tariff is the cost of the flight as set by the airline. The cost of the flight depends on the length of the route, booking class and season.

2) Fees and taxes. Taxes are airport charges for ground handling of aircraft - fuel, insurance and service. Has the price of fuel changed? Consequently, the price of the ticket has also changed.

Tariffs are described in the rules posted on the seller's website. Tariff information is usually provided in English.

phrase Ticket is non-refundable says it's non-refundable. That is, cancellation by a passenger of a trip or failure to appear for boarding without a good reason are not grounds for returning a ticket.

When buying, pay attention to the possibility of canceling or rescheduling a flight - sellers of non-refundable tickets often set rules according to which a fee must be paid for changing the time, departure date or name on the ticket, at a cost comparable to the price of air travel.

The following phrases may also appear in the rules:

1. Changes not permitted - the ticket cannot be exchanged
2. Changes any time charge EUR 100.00- the ticket can be exchanged for an additional fee, for example for 100 euros (the amount depends on the airline).
3. Name change not permitted- You cannot change the name on the ticket.
4. Were fare is non-refundable any time in this case YQ/YR surcharges are also non-refundable.— It is impossible to refund taxes (YQ/YR) if the ticket fare is non-refundable.

• For Russian airlines, these tariffs are usually indicated by words like "Economy", "Standard", "Basic", "Promo".
• Sometimes non-refundable tickets are sold during promotions airlines.

If you are not sure that you can absolutely use a non-refundable ticket, it is better to buy a regular ticket that can be returned.

Attention! You can return some of the money without even having a good reason.

Nowadays, more and more people prefer to relax abroad. As a result, more and more often our compatriots have to use the services of airlines. The most basic advantage that a person experiences when traveling by air is its high speed of movement between countries. In just a few hours, in a calm atmosphere, you can overcome a long distance and find yourself in the right place. This option is especially convenient if a person is limited in time.

High service on board. Each passenger, if desired, can order food or drinks during the flight. In order to make customers feel comfortable, airlines offer a variety of entertainment, such as watching a movie, reading the press, etc. Today, with the active development of computer technology, a passenger can book a non-refundable ticket using the Internet, and this in turn helps to avoid stress from countless queues, and save on flights.

Sometimes there are unpleasant situations when, due to unforeseen life circumstances, it is not possible to go on a flight. This may be a decision made voluntarily by the passenger (family situation, change of work plans, etc.) or forced (flight canceled). The question immediately arises, how to return non-refundable plane tickets , To help offset some of the costs? In this article, we will try to clarify all the nuances of this procedure.

What is a non-refundable ticket?

With a non-refundable air ticket, just like with any investment: if you want to get a benefit, then you need to take risks. Thanks to such air tickets, you can save money, but it is very difficult to return them: if plans suddenly change, a person may lose money. If the client returns the ticket on the eve of departure, the airline will not be able to sell it. As a result, the seat on board the aircraft will be empty, and the carrier, in turn, will lose earnings.

In order not to put themselves at risk, airlines have decided to sell non-refundable tickets to attract customers, they are set at a low cost. By purchasing a plane ticket, which does not provide for a return without penalty, the passenger saves, but at the same time risks. This option is most suitable for people who are completely confident in their plans. Let's still try to clarify whether it is possible to return a non-refundable plane ticket or is it even worth thinking about it?

Tickets of this fare cannot be returned if the passenger canceled the flight for personal reasons

When can I get a refund for a ticket?

The legislation of our country spells out the circumstances when you can return a certain amount for a non-refundable ticket.

If there was a force majeure, the client will receive all the money back, and if he is at fault, you can try to return only the fees. Below are the cases when you can return a certain amount:

• the flight on the purchased ticket was canceled;
• employees of the company did not put the passenger on the flight;
• the plane was greatly delayed, and this made changes to the client's plans;
• the passenger or his fellow traveler, a close relative, fell ill;
• Someone close to me has died.

If a passenger, due to an unforeseen situation, did not have time to arrive at the airport on time, he is unlikely to be able to return the money for a non-refundable ticket in full, but you can try to return at least part of the amount spent.

The air ticket price includes the main fare of the airline, as well as additional fees for services. In this case, only the basic tariff is non-refundable. According to a special air code, the airline is obliged to compensate the passenger for the airport tax, which he never visited. Before buying a ticket, you must carefully read the tariff plan and booking rules so that a non-refundable fee does not become an unexpected nuisance.

Missing a flight does not become a basis for a refund for an unused ticket of a non-refundable fare

What to look for when buying a ticket?

During the purchase, you need to pay attention not only to the status of the ticket (refundable or non-refundable), but it is also necessary to familiarize yourself with the rules for making changes without fail. Some companies offer their customers an excellent opportunity to change the date of departure or passenger data if necessary.

Basically, this service is paid. Costs must be paid per person, and for any change in itinerary. In the event that the new rate is slightly higher than the rate originally paid, the ticket price will also be changed. If the new rate is lower than the amount originally paid, nothing will be refunded. Menu change, request for additional services, transfer, comfort class, premium club, reloading will not be charged. No additional administrative costs will be charged.

How to find out your rate?

Before buying a ticket for the required flight, it is imperative to check what the booking conditions are. If the ticket is non-refundable, you will see this in the fare rules. See these inscriptions:

• full refund is prohibited;
• after the refusal by the passenger, the ticket price will not be refunded;
• change is unacceptable;
• the change is made by the airport staff for an additional fee;
• The fee is non-refundable to the customer only if a non-refundable rate.

In the event that a passenger ordered an air ticket via the World Wide Web, it can be returned, however, the monetary losses will be the same. The money will be returned to the client on the bank card with which he paid for the ticket. The refund process can take up to three months.

Reimbursement procedure

What should I do to get a refund for a ticket due to family circumstances? To do this, you will need to write a letter to the airline's email address before check-in for the flight begins, and explain in detail due to what circumstances you cannot fly on this flight. Such a letter will confirm that the client notified the carrier in time about the unforeseen situation and the desire to return the money. Without fail, you will have to collect the necessary evidence, which will serve as the basis for the forced return of money for the ticket. These can be such documents:

• medical certificate of the passenger's health at the time of departure;
• a copy of the document on the disability of a person with a seal;
• certificate from the medical center of the airport;
• relative's death certificate.

The illness of a passenger or his companion, documented, will be a legitimate reason to return the money

Exchange of non-refundable tickets

The airlines have specially established rules, according to which a passenger can change a non-refundable ticket, but only for a different departure date. If the passenger, after analyzing his plans in detail, determines that in a few weeks he will still fly in this direction, the non-refundable ticket can be exchanged. Of course, in this case, the passenger loses a certain amount of money, but it is much cheaper to exchange a ticket than to buy a new one for another date.

In the event that there are no cheapest tickets for the new flight chosen by the client in the airline, you can buy a ticket of a different class. In this case, the amount for a non-refundable ticket will be used to pay for a new order (only the airline's fee for the exchange procedure will be withheld). Of course, you can only exchange an air ticket for the aircraft for which vacant seats are indicated in the booking system.

What was the situation in our country until today?

Until the middle of 2014, passengers did not ask themselves the question: a non-refundable plane ticket - what is it, since all Russian airline tickets were refundable. Each passenger had the opportunity to return the ticket even before boarding the plane, and in this case, receive about 75 percent of its cost. If the ticket was returned a few days before the flight, then the client did not lose anything financially at all. The risk of customers refusing to fly was included directly in the tariff plan, so the ticket was more expensive.

After the additions to the air code came into force on the territory of our country, passengers learned what a non-refundable ticket is. It was planned that these amendments in Russia would create conditions for the active development of low-cost airlines. Practice shows that airlines, taking advantage of this provision, made the cheapest air tickets non-refundable. Also, the aviation market began to introduce flexible tariff plans (non-refundable, non-exchangeable, without luggage). As a result, the cost of flights within the country has decreased.

Since 2014, the law on non-refundable air tickets has been in force.

How to get a refund for a ticket purchased online

Among our compatriots, there is an opinion that you can return a ticket purchased online only if you print it on paper and contact one of the airline's offices. But practice shows that the return of non-refundable Aeroflot tickets is not necessarily carried out according to this procedure. It is quite enough to fill out a special application on the airline's website. If the menu does not contain the desired item, you can send an email to the address or call the phone number to clarify the correctness of the application.

If you have collected all the necessary papers and provided them to the airline employee, you will be transferred the money for the ticket within 3-10 business days

The money is returned in the same way that the payment was made. If the client paid with a bank card, then , the money will be credited to the same account. The maximum term for receiving money for an air ticket is up to one month, but practice shows that this procedure is carried out much faster. Before proceeding with the procedure for returning an air ticket purchased via the Internet, you need to make sure that this is the only way out. After all, it is much more profitable if the client exchanges the ticket for the same one, only with a different date.

To get a refund for a missed flight at a non-refundable fare, contact the call center

Is it possible to get a refund for a ticket from a low-cost airline flight?

If the passenger has decided to fly on a low-cost flight, in this case it is almost impossible to return the money. As practice shows, in this case it is even unrealistic to return the airport tax. This feature of the fare allows low-cost airlines to take a step towards customers and reduce the cost of air tickets, otherwise, passengers would have to pay an additional fee for the opportunity to return the ticket back. But the situation is not hopeless, as there are some companies that, due to the illness of a passenger, can return a smaller part of the ticket price. In short, you will have to carefully read the rules established by the airline.

When is it profitable to buy a non-refundable plane ticket?

If a person who is sure of his plans can make the planned trip. It is in this case that the ticket of this tariff plan is really a great opportunity to save a little while traveling. Regardless of which class of ticket the passenger buys, he will be able to use all the amenities that the airline provides for passengers in this option.

The return of air tickets purchased via the Internet is provided for by Russian legislation, which passenger carriers must adhere to. Unfortunately, it is not always possible to return them.

The rights of passengers, indicated in the current legislation, must be fully respected by the airline. But the latter have a certain freedom of action: the carrier's rules can establish various conditions under which the return of purchased tickets occurs.

For example, the cancellation of returnable air transportation contracts is provided for by part XXIII of the Federal Aviation Rules. But the direct process of issuing a refund is not regulated by law: each air carrier can independently establish the conditions under which the procedure for terminating the carriage agreement will be carried out. This provision is fixed in Art. 234 of the Federal Aviation Regulations.

Another point of contact between the rules of the airline and the rights of passengers is the purchase of tickets at a certain rate. The carrier can independently form prices for services, and the passenger chooses the appropriate one from the presented air tickets.

With the return of the ticket, the situation is different. The law clearly regulates the conditions for canceling an agreement with an air carrier. This is especially true for reimbursement of the cost of an unused flight.

Please note! You can return the full amount of money paid when making a purchase if the carrier is at fault for the disruption of the flight or the flight is canceled due to insurmountable circumstances.

A similar situation refers to a forced return and occurs in accordance with the Air Code of the Russian Federation, in particular, paragraph 2 of Art. 108 if:

• flight cancelled;
• the route of the aircraft has been changed;
• when purchasing a single ticket, the carrier is not able to ensure the connection of the indicated flights;
• the flight is delayed for an indefinite period or postponed to another date;
• the traveler or his close relative, who is going on a flight with him, has died or become seriously ill.

In other cases, a full refund of the cost of the purchased ticket is not made. But some of the money in some cases can be returned.

The determining indicator is the time of notification of the airline about the termination of the contract. P. 1, Art. 108 VZK RF. The law provides the following information on the amount of compensation:

1. Voluntary refusal of the passenger from services and notification of the air carrier about the decision a day before, or rather 24 hours before the end of check-in for the flight, allows you to return almost the full cost of the flight. The company retains only the money paid for issuing a ticket, using booking systems, including those related to the category of automated ones, and a number of other fees indicated in Art. 93 of the Rules for the Formation and Application of Tariffs for Regular Air Transportation of Passengers.
2. If less than a day is left before the registration is completed, the passenger's losses will amount to 25% of the funds paid. However, the airline can reduce the amount of the penalty charged, which usually happens when returning expensive fares.

Know! If the airline has received a notice of refusal to fly after the end of passenger check-in, the money for the ticket will be withheld in full. In this case, the failed traveler is not entitled to count on compensation.

The procedure for returning air tickets to a charter is more complicated, since the agreement is not concluded with the airline, but with the charterer. There are no restrictions on the return of such tickets, but the process of transferring funds to the buyer regulated directly by the sales agreement is difficult.

Is it possible to return the money for being late?

In most cases, a refund for a ticket to buyers who are late for passenger check-in is not made, since such a case is not specified in the Air Code of the Russian Federation. The rules of a number of airlines provide for compensation of part of the cost of the ticket if the passenger immediately turned to the representative of the company.

How much will be returned to the buyer depends on the rules of the air carrier. It is possible to make a full refund, for example, if the passenger is not granted a visa to the country that is the final destination of the route. In the latter case, it is better to inform the service provider in advance, thereby increasing the likelihood of transferring the previously paid amount to the passenger.

Sometimes the carrier provides an opportunity to exchange a ticket for a surcharge if you are late and fly on another plane in the same direction later.

Basically, this service can be used by owners of "elite" tickets: first or business class. For economy class passengers, the possibility of exchange is often not provided.

Refund of tickets purchased online

Purchasing an e-ticket implies a simpler refund process in case of a change of passenger's plans. The coupon is handed over online: you do not need to visit the office of the carrier company to submit an application. The procedure is carried out through the website of the service provider.

Statement

The most important document required to cancel an air carriage contract is the buyer's declaration. It is filled out directly on the website for purchasing a boarding pass. To carry out the return procedure, you must go to your personal account and select an order. There is a "Return" button next to it. After pressing it, the system will prompt you to agree with the start of the operation by pressing the "Confirm" button.

On a note! After that, it is impossible to refuse its implementation.

The first step to canceling a purchase is to complete the online application form. The user should fill in the form already submitted with the necessary information:

• Full name of the buyer;
• passport details of the applicant;
• number of ticket;
• route;
• flight and seat information;
• departure date.

Documentation

With the application, you will need to provide a scanned passport of the buyer. If it is not possible to download the image online, then it should be sent by e-mail, indicating the destination address indicated on the company's website.

You can issue a refund by personally contacting the official representative of the company on whose website the ticket was issued. An employee of the airline or travel agency will be able to initiate the procedure for returning a ticket purchased via the Internet, even if the passenger has already arrived at the airport.

Know! Compensation for the cost of the flight for military personnel, the disabled and children with disabilities is not made at the expense of the airline. But these categories of persons can make a return according to general rules.

Timing and methods

A clear time is not specified in the legislation: it can take a week or a month. The speed of the transfer depends on two main factors: the time left before the start of the flight and the method of transferring money to the airline's account. The sooner the buyer decides to initiate the surrender procedure, the sooner he will return his funds.

The payment method also plays a significant role in the return of the amount of money. When buying electronic tickets, the user of the system can use:

• electronic money. To make a refund, you will need to indicate the name of the payment system (this can be, for example, "Yandex.Money" or "WebMoney"), as well as the number of the wallet and its holder;
• bank card or checking account. The transfer of funds will be faster if the supplier is provided with information about the buyer: identification code, number and information about the bank (correspondent account and institution code).

Attention! If the transportation agreement was concluded not directly with the supplier, but through an intermediary, which is most often a travel agency, then the money is transferred to the buyer's account in 2 stages: first, the funds are returned to the counterparty's account, and then transferred directly to the passenger.

Non-refundable tickets

Prior to 2014, airlines were required to refund all tickets sold, except in special cases.

However, since April 2014, after the adoption of Federal Law No. 79-FZ, which amended the Air Code, the carrier has the right to sell tickets at a refundable or non-refundable rate.

You should carefully look at the special marks when buying a ticket: if it has the inscription non ref, then it belongs to the category of irrevocable. You can also distinguish such tickets on another basis: they are usually the cheapest.

In the case of the purchase of non-refundable coupons, the money paid in case of the traveler's voluntary refusal to fly is not refundable. It will be possible to return only part of the money used to pay the fees of foreign states - this provision is fixed in paragraph 1 of Art. 93 Rules for the formation and application of tariffs.

Where to complain if they do not want to accept

Sometimes airlines refuse to refund even for refundable fares, citing their own internal rules. In such cases, remember: the rights of passengers are protected by the laws of the Russian Federation, which are stronger than the charters of any organization.

If the carrier insists on a refusal, you should complain to higher authorities: the Federal Air Transport Agency or the Union of Consumers of Russia. Rospotrebnadzor is also able to help solve the problem: it was this organization that a resident of the city of Volgograd turned to when she was refused a refund.

However, the safest option is to go to court: when considering a claim, the provisions of the Air Code of the Russian Federation, and not the company's rules, will be taken into account, which greatly facilitates the process of proving the supplier's guilt. Before applying, be sure to get advice from qualified lawyers, as well as from the above organizations.

Court

But, as practice shows, even a won case is not a guarantee of transferring money back. In the event of the bankruptcy of the company, the passenger may not receive the prescribed compensation: this was clearly shown by the case of the Avianova company.

S7

Airlines provide passengers with the right to choose one of 4 provided fares:

• Economy Basic. A non-refundable fare, upon purchase of which you should not count on compensation for the change. Free change of flight conditions is also not provided: adjustment of the conditions is possible only upon payment of an additional fee.
• Economy Flexible. Partial compensation for the ticket is possible: if the passenger is late, international fees are transferred, and if you send a notification in advance, you can get back most of the cost of the boarding pass.
• "Business Basic". A non-refundable fare that excludes the return of a ticket and the transfer of money paid to the buyer. Changes to the itinerary are made only upon payment of an additional fee.
• "Business Agile". Provides the passenger with the opportunity to change the route without additional payments in case of a late flight, as well as fully refund the YR tax, even if a ticket for a child was sold at the ticket office, which implies a 25% discount.

Refunds are made through the personal account on the official website. To initiate the procedure, go to the "My Bookings" tab and fill out the appropriate application.

Aeroflot

Aeroflot refunds the cost of air tickets without additional fees only when purchasing "elite" boarding passes at the rates "Premium Comfort", "Business Class" or "Premium Economy".

When buying an Economy Comfort boarding pass, you will be able to reimburse only a part of the cost upon check-in. In this case, you will also have to pay a fine stipulated by the rules of the company.

Aeroflot also provides transportation at non-refundable fares: no refund is made when purchasing promo tickets or Budget-Economy coupons.

Useful video

Read the rules for returning plane tickets:

Conclusion

life hack

Perhaps the only way to return any ticket, including a non-refundable one, is the illness of the passenger. If you provide the airline with documentary evidence in advance about the impossibility of making a flight for health reasons, you can get back 100% of the ticket price.

Since the document is drawn up in free form, the deterioration in well-being can be interpreted as an obstacle to departure: the main thing is to get the right paper. And disabled people, pensioners and women during pregnancy can easily get a certificate at any first-aid post.

It happens that you have to refuse a trip due to various circumstances. Many are interested in how to cancel a flight ticket, get their money back. It is worth clarifying that boarding passes are refundable and non-refundable.

Which tickets can be returned

All boarding passes purchased from the airlines of the Russian Federation are subject to return and exchange. These rules are established by Order No. 82 of the Ministry of Transport of the Russian Federation "On Approval of the Federal Aviation Rules". Therefore, Russian air carriers are obliged to provide such an opportunity.

Tickets are refunded in accordance with Article 108 of the Air Code of the Russian Federation. It covers all the details of the procedure.

Download for viewing and printing the following regulations:

When returning a boarding pass, the airline may apply the following to the passenger:

• remove the commission for the return;
• apply penalties;
• recover a certain amount of damages.

Is it possible to return a ticket for a plane that was purchased from a foreign company? Yes. In this case, the air carrier also charges an additional commission. As a rule, this amount is insignificant.

To return your boarding pass, you must notify the airline in advance. This must be done no later than one day before the departure of the aircraft. This gives a guarantee that the carrier will remove only 25% of the commission. Otherwise, the passenger may be refused, and no one will return the money.

Tickets purchased at a reduced price are considered non-refundable. They are sold by both Russian and foreign companies. They allow you to save money on flights.

Although these boarding passes are considered non-refundable, they can still be returned. To do this, you need to notify the air carrier in advance. He will refund a certain fee for the air ticket: booking commission, airport taxes. The base cost of the boarding pass will be debited. The refund will be small.

Can I return a non-refundable ticket? Yes. This can be done in the following situations:

• Official visa denial. For confirmation, the passenger provides a copy of the passport, in which a mark of refusal is affixed.
• Death of a close relative. The passenger provides a document confirming the relationship and a death certificate
• Illness of the passenger, which entails hospitalization. Provide documents from the hospital.

Also, the passenger can return the boarding pass if the flight was delayed due to the fault of the air carrier. Such cases often happen, but companies almost always do not admit their guilt. You can return the ticket in case of cancellation or rescheduling of the flight, change of route, failure to ensure the connection of flights when performing a single transportation (one ticket).

The passenger is obliged to notify the company about the refusal of the boarding pass no later than 24 hours before departure. Employees of the air carrier make a decision on the refund of money for the ticket on an individual basis.

The term for consideration of an application for the purpose of returning a boarding pass is not limited. Sometimes it lasts for weeks or months.

If the air carrier recognizes the refund as involuntary, the passenger will receive a refund of the full cost of the ticket. Service fees will be non-refundable.

Where to go

The sooner the passenger notifies the airline of their flight cancellation, the better. You can do this directly on the website of the air carrier. To do this, you need to go to the special section "Booking" or another (depending on the menu of the Internet resource). Enter the ticket number in the appropriate field.

An electronic ticket will appear in the window that opens. You need to find the return icon. Click it and follow further instructions.

If this is not possible on the airline's website, you must contact directly by sending an email. You can do this on the website.

You can also call the hotline. To do this, dial the number indicated on the page of the carrier's Internet resource. The operator is informed of the reservation number and the reasons for the return.

It is worth considering that airline ticket agencies can also issue a return of the document. To do this, you need to contact them by e-mail or by phone operator.

Nuances of e-ticket refund

Air tickets purchased via the Internet can only be returned on the official website of the carrier. To do this, companies have developed a certain procedure. The passenger must fill out a special electronic form indicating their contact details. After that, the company manager will contact him and explain the next steps.

Some air carriers require the personal presence of the passenger in the office when returning the document. To do this, you must come to the company, issue a written application. This method is considered the most effective.

The return of the boarding pass will not do without deducting commissions. Amounts are withheld in accordance with the established rules of the carrier.

How much money can be returned

Refunds for a plane ticket are carried out in accordance with the airspace code (Article 108). In this case, the passenger must receive the full cost of the boarding pass. The exception is service fees.

Important! The carrier will withhold a fee of 25% of the total value of the boarding pass. This rule is spelled out not only in the code, but also in the airline's regulations.

If the ticket was purchased through an agency, it may be difficult to return it. Of the total cost of the boarding pass, not only 25% will be deducted in favor of the air carrier, but also 10-15% in favor of the agency itself.

Advice. Before buying tickets through intermediaries, you must first familiarize yourself with the return policy.

In the event that the passenger is late for the flight or missed it, the money can be returned minus large penalties. It is better to notify the operator a few hours before departure so that upon arrival at the airport you can issue a refund of at least some part of the cost.

Can tickets be exchanged for another date?

Such a possibility exists. How to exchange a plane ticket? Exchange rules depend on the following factors:

• reasons that force you to exchange an already purchased boarding pass;
• airline fares established for this purpose;
• date of departure and arrival of the passenger.

It is better to familiarize yourself in advance with the rules for returning and exchanging documents on the official website of the carrier. It must be remembered that the lower the cost of the ticket and the closer the departure date, the more difficult it is to exchange it.

Important! You cannot exchange a ticket for the name of another person.

Also, you can not exchange business class boarding passes for economy. It is forbidden to choose another airline. In the event of an exchange of a ticket, a certain commission will be charged from the passenger. It includes a percentage for the delivery of the document, as well as service fees. As a rule, it does not exceed 30% of the total cost.

To exchange a coupon purchased on the Internet resource, you need to fill in the appropriate field. If the ticket was purchased at the airport ticket office, the passenger must personally arrive at the place, providing the cashier with a passport, ticket, and returning the money for service fees.

Every year the number of people who travel by plane is increasing. Air transport is considered one of the most reliable types of transportation and attracts the attention of travelers. However, when using the services of airlines, it is worth knowing many secrets and rules for buying and returning air tickets. The current topic for today is "how to return money for a ticket with a non-refundable fare."

What is a non-refundable ticket

A detailed interpretation of this term can be found in the amendments to the Air Code dated 07/06/2016, when Russian airlines were first allowed to use non-refundable tickets. Foreign airlines started using non-refundable airfare much earlier than Russian companies. Today, this practice is very popular among those travelers who seek to save on the price of a flight.

Non-refundable airline tickets are air tickets whose cost is significantly lower than regular tickets, which can be returned at any time. The most important thing is to return return tickets before the end of check-in for the flight in order to be able to return the money or part of it. There are options when a non-refundable fare applies to business class tickets, the cost of which is higher.

Non-refundable tickets from Aeroflot

Aeroflot is a Russian airline that operates one of the youngest aircraft fleets in Europe. It was Aeroflot that became the first domestic airline to start using non-refundable tickets, which are now included in the following groups:

• "Budget";
• "Promo".

Non-refundable tickets from the above groups are indicated by such letters as: R, Q, T, E, N. There are no special restrictions on the weight of luggage for passengers.

Worth remembering! Different airlines have their own rules and restrictions that you should definitely take into account. In the Russian market, a non-refundable plane ticket is a novelty that has already won the trust of many travelers. This type of ticket from Aeroflot is purchased most often.

How to return non-refundable tickets

It is really possible and quite realistic to return a ticket at a non-refundable fare. However, you can refuse a flight if there is a significant reason, one of which is the illness of the passenger, his family members or close relatives. This is spelled out in paragraph 2 of Article 108 of the Air Code of the Russian Federation. In this situation, it is necessary to have a medical confirmation of the fact of illness or death, after which the airline will return the full amount paid for the ticket at a non-refundable fare.

Required documents for the procedure for returning an air ticket due to illness or death of a passenger or his relatives:

1. Certificate from a medical center or clinic;

Before returning non-refundable plane tickets, you should take a certificate from your attending physician that confirms the presence of a disease or the fact of death during the flight booking period. A notarized certificate must be with a round seal or a special stamp. Airline managers accept medical certificates, both handwritten and printed. However, it is worthwhile to clarify in advance all the nuances and standards of medical documents that must be provided.

1. Removal of armor;

To do this, you need to contact Aeroflot before the end of check-in for this flight. This can be done by calling the call center or in person.

1. Copies of documents;

To return the purchased ticket, you must make copies of all the necessary documents of the passenger who owns the non-refundable ticket (photocopies of the passport and international passport + have the original with you).

1. Power of attorney;

Such a document is issued if the passenger is currently undergoing treatment in the hospital and is unable to visit Aeroflot. The power of attorney must be drawn up in accordance with the current legislation and certified by a notary. It is also mandatory to take documents that confirm the relationship with the passenger.

1. Visit to Aeroflot.

The collected package of documents must be submitted to the airline for reimbursement of the full cost of the ticket. Only in case of illness or death, airline employees refund up to 100% of the ticket price at a non-refundable fare.

It is worth remembering that the funds are returned to the same bank card with which the passenger paid for the ticket. Money is credited to the card within 7-10 business days. Penalties and fees in this situation are not charged.

Note! Such a scheme is valid if the ticket was bought on the Aeroflot website and nothing else. If non-refundable tickets were purchased through a travel agent, then you should contact him directly.

Other conditions for the return of tickets

The return of tickets at a non-refundable fare can be both forced and voluntary. It is possible to rent an air ticket at Aeroflot if:

• Cancellation of the flight due to the fault of the airline;
• Possible delay of the aircraft for more than 4 hours, which disrupts the plans;
• If a relative or close person dies, which was notified to the airline in advance;
• There are other circumstances that violate the concluded air transportation agreement.

It will not be possible to return a ticket at a non-refundable fare without a reason and get its full price back. It is best to return tickets one day before the start of check-in and departure of the aircraft, which will avoid a fine of 25% of the cost. However, the Air Code of the Russian Federation has a provision that allows passengers with non-refundable tickets to be refunded the amount of fees that are included in the ticket price. The airline does not refund the fare amount of the ticket.

Reasons for not returning tickets

Despite the above provision of the Air Code (Russia), non-refundable tickets will not be accepted and will not be fully refunded if:

• The passenger changed his mind about flying;
• The passenger does not feel well, but this does not interfere with the flight;
• A companion (but not a close relative or family member) cannot fly;
• The passenger was late for the flight;
• A relative is unable to fly and you want to stay with him for the purpose of care;
• Other reasons and force majeure situations that may arise before the flight.

E-ticket refund

At its core, an electronic ticket is equivalent to a paper ticket, but it cannot be wrinkled, lost or damaged in any way, which is quite common in the modern world. By purchasing an electronic ticket, you can significantly save time on its issuance. These types of tickets are also refundable, but only through the Internet and through the official website. Full information on the amount of the refund can be seen only after going to the appropriate section on the Aeroflot website. Online refund can be made in the currency in which the ticket was paid.

Rebooking a non-refundable ticket

The rebooking service can only be provided if there is a good reason for doing so. To make a new booking, you should contact the airline by phone or by mail, indicating the exact date for which you want to change the ticket. In this case, the passenger may be fined.

Important! Tickets purchased at a promotional price may not be refundable.

Non-refundable airfare

The price of non-refundable air tickets is formed on the basis of fees and taxes, which are provided for by the current legislation, and the airline's fare for the flight. The airport taxes included in the ticket are insurance, fuel and service charges, which are subject to change. The cost of the fare depends on the length of the flight, seasonality and booking class.

To check the current fares for certain flights, see the rules of carriage, namely:

• If the ticket has the phrase "TICKET IS NON-REFUNDABLE", this means that it will not be possible to return the ticket without a special reason;
• If there is the phrase "WHERE FARE IS NON - REFUNDABLE ANY TIME" or "IN THIS CASE YQ/YR SURCHARGES ARE ALSO NON-REFUNDABLE" in a non-refundable ticket, then fees may not be refunded;
• If there is a phrase "CHANGES NOT PERMITTED", tickets cannot be exchanged.

Where to go

How to find out about the rules for returning non-refundable tickets and where to turn in case of force majeure situations that interfere with the flight, a summary of Aeroflot's internal rules can tell you. Instructions and recommendations "how to return money for a non-refundable Aeroflot airline ticket" can be found via the Internet on the official website. It is also worth calling the air carrier's hotline and finding out how to return tickets at a non-refundable fare. The current procedure for the return of Aeroflot airline tickets should not deviate from the generally accepted rules of air travel.

Where to complain

Quite often there are situations when airlines do not want to refund the cost of a ticket or additional fees. This practice is considered common and is used to deduct more money from passengers for a flight that did not take place for a person. All documents and correspondence confirming the fact of the airline's refusal to refund funds, as well as the application, must be submitted to the Federal Air Transport Agency. You can even leave a complaint on the official website.

Buying an air ticket at a non-refundable fare has many nuances that you should familiarize yourself with in advance. The Aeroflot company on the official website has complete information on how to purchase and where to return tickets. In the event of force majeure situations, you should first of all contact the airline staff, who will tell you how to do it right. The returned air ticket can be rebooked for another date subject to the payment of a fine.

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Passengers should remember that the lower the ticket price, the more stringent the airline's requirements for its use and the refund procedure. Despite these conditions, non-refundable airfare can save you a lot on flights. Before departure, it is worth preparing all the documents, even those that may be needed for the procedure for returning tickets in case of unforeseen situations. When purchasing non-refundable tickets, you should be prepared for the fact that airlines may not refund their cost in case of flight cancellation.