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Hi all. I'll start with the hotel: we were a family (2 adults and a child 5 years old) from 04/23/2019 to 07.05. We took the Platinum number and did not regret it, because. very close to the beach, there is a separate area on the beach and security makes sure that only those living in these rooms use this area, then security does not let the merchants go there and there were always free sunbeds in the shade. (By the way, the sunbeds here are more comfortable and at a sufficient distance from each other, unlike the other hours). There are also waiters on the beach (in the Platinum zone), it seems that this is superfluous. the bar is nearby, but in the heat it's not very pleasant to stand in line. I don’t know where the reviews about old and dirty towels come from, everything was snow-white and soft, both in the room and on the beach. The rooms are nice and clean, the grounds and the pools too. Cleaning is good, everything replenished every day, as expected. Only in the room on the 5th day it became very damp and then a fungus formed on the dress that hung in the closet. Maybe we are to blame, because. opened the balcony and everything immediately became wet. Service does not depend on tips, we checked, because we were able to exchange money for tips only on the third day and without them everything was fine. I would especially like to mention the girl Margarita (the waiter on the beach), she is very attentive, smiling, good-natured and works very quickly. The food is delicious, but about the same. As mentioned earlier, there is almost no seafood. The alcohol is good, and the best tequila (don julio), Hennessy cognac, maybe something else, I write about what I know. The only thing that was not very pleasant: we were given a room with two beds, and there were three of us and we asked to be changed to a room with a very large bed. It was hard to talk to the young man at the reception (Platinum Sunset), even though we don't know much English, but he spoke very quickly and with his Spanish accent. We were offered a replacement room after 4 days, but because. all things were dismantled, then we refused and agreed that we would move the beds and lay 1 mattress. As a result, they only moved the beds. And then the tourists told us that they still provide separate beds on wheels for children, but we were not offered. SEA: In the early days: beautiful, shallow, at the buoys I (height 160) up to my shoulders. We knew about it and it suited us. child learns to swim. We bought everyone big circles and swam on the waves, they were often. My daughter also conquered the waves on the board and was completely delighted. On the 5th day: a lot of algae washed up, 6-7 meters into the sea from the shore, everything was in them. The next day they began to decompose. In the reviews, I read about the smell on the beach, but I did not think that it was so strong. The stench was terrible, it smelled of rotten fish. We were in the pool that day, and the next day we went to Shkaret Park, from the hotel it takes 40 minutes by taxi for $ 30. After 2 days, the smell went away, but the water turned brown. We swam, they say it is very useful. By the way, the algae is not removed, the tractor drove several times, but it is not clear why. And algae were everywhere, the guys I knew went to Cancun, and there were algae. The problem with algae began in 2015, before that they were, but in a different quantity, and now how lucky (according to the guide). BEACH: very clean, white sand, but a lot of small twigs, although they are removed. Good umbrellas, good sunbeds, many sunbeds in the shade, in the general part of the beach they occupy in the morning, but not in the Platinum zone, I came a couple of times at 8 o'clock everything was free. ANIMALS: a lot of lovely coats, but you have to be careful, because they can snatch food when you feed them. Monkeys come to the bridge at about 9-20, but we never met them. And iguanas came across. Excursions: were in Shkaret and on excursions to the cities of Maya. I advise everyone, I will leave reviews separately. IN SUMMARY: I advise the hotel, very worthy, it is better not to count on the sea, and just in case, plan trips, there is something to see in Mexico.

Day 5. January 23rd. Princess Hotels & Resorts.

The fifth day in our program began with an inspection of the Grand Riviera / Sunset Princess 5 * hotel complex, which is part of the Princess Hotels & Resorts group.

It should be noted that almost daily trips to the Riviera Maya have already become common for us, about an hour's journey can be used in different ways.

Someone was watching a movie on TV (there were 3 monitors on the bus), someone was watching dreams, someone was just looking out the window, since the landscapes in Mexico are very beautiful!

The Princess complex is located approximately in the middle of the Riviera Maya tourist area. 50 kilometers from Cancun. And about ten kilometers to the small town of Playa del Carmen.

The complex consists of two hotels: Grand Riviera Princess and Grand Sunset Princess. They are practically the same - almost a mirror image of each other. Low three-story buildings. The hotel was built in 2007, so it looks pretty good!

A typical complex for the Riviera Maya. That is, a large territory, a lot of greenery, a lot of pools, there is a small river crossing the territory, many different animals, a large and relatively clean beach, conventionally divided into several zones, such as platinum and ordinary.

Distinguished by leather bracelets on the hands. Depending on the color - a set of services.

Let me tell you about one feature of this complex. If you look closely at the plan, you will notice that the complex is elongated, but not along the beach, but perpendicular to the sea, that is, the beach strip itself is rather narrow.

The sea, as I said, is characteristic of the Riviera Maya - calm, without any special waves.

But there are complaints from vacationers about stones and algae.

As always, I conducted a survey among “ours”.

So, the general opinion that it is better to take platinum rooms (suites) is in both hotels (but it is better in Sunset, since construction is underway near the Riviera and noise is heard in the rooms facing “outside”).

In addition to their club lounge (I recommend!) Platinum rooms have a separate VIP area on the beach, where the entrance to the sea seems to be cleaner and there are no algae.

In addition, “platinum” is poured better. And the food is better too.

Now for the numbers. The hotel was packed to capacity, it was difficult to find only one free room, and even then, after dinner it had to be populated! In general, I was simply amazed, almost all the hotels were completely filled, there were cases when there was not even A SINGLE free room!

9,6

Perfect

  • . Rest
  • . Pair
  • . Accommodation for 10 nights

For 6 years, the number of rooms has worn out: the Jacuzzi on the balcony are shabby! Bed linen with small holes and stains (((Previously, there were security guards on the private beach of Platinum and did not let street sellers inside, now the guards are still there, but local Mexicans calmly walk between the sunbeds and sell every little thing, thereby making the guests nervous for the safety of personal of things!

This is not the first time we have stayed at this hotel! The first one was 6 years ago! Both times we took the Platinum room. The hotel area is huge and very green, many animals (nose) A huge plus of this hotel is the STAFF, very friendly, helpful and smiling people! Restaurant service and housekeeping are top notch! Very comfortable bed! Breakfasts and lunches are good, but in 10 days it gets boring (the food is the same every day) a lot of fruit! Dinner is more varied, food selection is great!

Time of stay: January 2019

Russia

17 marks "useful review"

8,3

“Great for a not so sophisticated tourist! Do you want to be tempted? Then platinum or lagoon view”

  • . Rest
  • . Pair
  • . Accommodation for 4 nights

We visited the hotel for the second time, the first time in November 2011. Then we really liked it, because it was the first stay and we have not seen such a service, everything was amazing. But time passed, we gained experience, and when we arrived at the hotel for the second time, there was already much that was not surprising - we must make allowances for this. It seemed that the hotel passed a little, in small things. For example, we had a room with a view of the Laguna, in a villa. For these rooms there is a separate closed area with swimming pools and sunbathing cabins. In 2011, these cabins were occupied as they were occupied, and now they must be reserved in advance for the next day. Maybe it has something to do with the season, I don't know. Secondly, in this room, one free massage was included in the stay. This time it was only available in the morning, at 8 or 9 o'clock. But we got it - everything is ok. Well, a little about alcohol. There used to be more good cocktails available. This time, some cocktails, in principle, were not made, for example, B-52 was not poured anywhere for us (. Maybe the crisis has touched. Well, and the sea. It is worth absolutely nothing compared to Cancun. But the price, respectively, is in this the hotel is smaller on average compared to Cancun.Otherwise, everything seems to be the same as in 2011. But something surprised me - about this in the "liked" section.

The Japanese restaurant hosts a cooking show, teppanyaki. Very exciting, I recommend to visit (pre-book a visit there). It was also the first time we saw a foam disco on the beach. Food is good and lots of choice. Once there was sushi. Everything else is good, just like the first time in 2011.

Time of stay: April 2018

Russia

5 marks "useful review"

8,3

“Nice, relaxing stay if you arrange it yourself, but the hotel is not new...”

  • . Rest
  • . Pair
  • . Accommodation for 12 nights

The Internet is not stable, access is limited in the territory. If your room is in the common area overlooking the pool - a disaster, Americans drink and yell at the pool bar from morning to evening.

Rest from 30.12 to 10.01 2018. We booked through booking, everything is ok, we arrived a day later, which the reception warned about - a refund, no compensation was offered. We lived in a villa, it is better to take the second floor. Everything is clean, although the hotel is not new, the cleaning is on the level, the recreation area for the villas is excellent, the beach is not in a hurry - 10 minutes. The hotel has living creatures - coatis, iguanas, turtles swim under the bridge on the way to the chillout, a large crocodile lives and you can see his children :))) Food is at the level, but in 2 public restaurants. There are 8 restaurants by appointment for lunch (dinner for us) - we visited 4, including fish, the only thing we liked was Mama Mia, Italian, and that because they cooked super grilled shrimp for us (off the menu). In the rest, despite ordering from the menu - a typical set of dishes, and everything can be obtained in buffet restaurants. With drinks, if you are with a platinum bracelet or a villa - there are no problems everywhere, any quality. There are a lot of people along the beach, there is a platinum zone with a concierge (brings a towel, drinks on order from the bar), I didn’t like the sea - shallow, you go on foot to the restrictive buoys and there - up to your chest. The water was dirty, it was windy, the surf was garbage. abstracted, floated along the buoys. For excursions - it is worth going to Chichen Itza. Excursions were bought in Russian from Russian guides at the hotel, more expensive than they sell to the British, etc. A complete scam from the Blue Caribe company, our compatriots, take 30-40% more expensive, an excursion to the village and to the shaman - Temascal - is a complete no, especially with taking into account the cost - $ 120 per person (and this is at a discount!). You can go to Playa del Carmen by shuttle from the hotel - there and back for 100 meks.dollars. - walk along Fifth Avenue, tequila is 2 times cheaper to buy in a supermarket - 5 minutes from the tourist street. Overall a good stay, especially if it's your first time in the region.

Time of stay: January 2018

Russia

4 marks "useful review"

8,8

The hotel is good but there are some problems with the rooms too.
Let's go to this beautiful country on a honeymoon trip. Booked in advance. Booking was in April. Junior rooms. Then, after looking and reading the reviews, I paid extra at the agency where I took the tour and rebooked the rooms for platinum. And not in vain. But more on that later. They flew on August 12 from Domodedovo at 5 am and there were already 8 am 45 minutes. Time difference -9 hours. Thanks to White Wind and the Nordwind Airlines pilot for flight 3515 and return 3516 God bless you. Keep flying like this. Usually I get terribly sick and the food jumps back and forth.
And then there is some high turbulence. I'm flying and thinking .... But it's not shaking! And not sick! You don't feel like you're flying at all. No takeoff, no landing. And my ears don't hurt! All in all, a great flight! So fly! Pilots 3516! Keep it up! Arrived in Cancun. An orange was taken from my hand luggage. Food cannot be brought in. Money no more than $10,000 or a card.
Cigarettes are also limited. The airport is tiny. Everything is fast.
And the wait for luggage is not long. We went out into the street and there ..... +28 at nine in the morning.
We were met by the girl Nadezhda Coral Travel plopped into the bus because it was hot outside. Of the entire aircraft, approximately 360 people. Only we and another couple drove from Coral to this hotel. And the same in platinum. I feel sorry for them.....They were sold the tour by a not very knowledgeable manager. The couple was traveling with an adult child and a baby, and the platinum was taken only because of the partition in the room! And it is not in one platinum! No matter what they write. I don't have it and that's it. Check-in takes place at three o'clock their time. Whatever you do, but not before. We handed over our suitcases to Lobby Riviera (and there is also Lobi Sunset), they were immediately put aside to the others and put on tags. A man stands near the suitcases and looks after them. We were given champagne upon arrival. And the hotel also says that cold towels are provided upon arrival. He was absent. At this time, around 10 am, it was already about 35 degrees. You can eat at the Sunset Buffet from 7am to 12pm or the Riviera Buffet from 7am to 10:30am, all very close to the lobby. you just have to go down the stairs. There are shops and buffets, a spa and a gym. And on the second floor there are almost all restaurants and a theater. We agreed with Nadezhda, she was our guide, that we would go swimming in the cenotes and (there are 7000 of them in Mexico) agreed to look at the turtles on the 14th. Finally settled into the room. Our room was 5020. With two beds! Why two? In the application for the reservation they wrote that they were newlyweds! On this site, I filled out - to receive a compliment from the hotel and I did not receive it. Not in what form. We unpacked and had dinner.
(from 18:00 to 22, 23 hours depending on the Riviera or Sunset) What is in the room? The room has one bed larger than a double bed or two double beds, opposite the bed there is a TV and a mini bar, glasses for water. Where there is a mini bar and a coffee grinder. We had a coffee grinder without a filter and brewing coffee there is simply not realistic. Everything was done as shown on the instructions, but there was no coffee. Water alone flows. So in the coffee grinder we only heated water for tea. Fortunately, he is in the room. The bed also has two nightstands with table lamps. At the entrance there is a large wardrobe, a shoe rack. Only two hangers can be pulled out of the closet. It was convenient for me to broadcast to dry like this, and there are only two hangers and the rest hang on the rings and the rings are hooked on the bar in the closet. Next is the bathroom. Jacuzzi, countertop, two sinks and illuminated mirror and shaving mirror. Toilet and shower are separate. And .... Hooray! There are doors to the toilet and shower. And now it is fashionable not to put them. On the balcony there is a table, chairs, a jacuzzi and a heated towel rail. Everything is in general for life. A! I forgot! There is an ironing board and iron in the closet. Not on request, as usual, but already there. Already closer to the night I wash my husband in the jacuzzi. I feel my feet are wet! This jacuzzi is leaking! Fortunately, this is the first floor. By the way, they do not smoke in the room, but on the balcony you can. We called the receptionist at the platinum, he's personal. And your reception where there is a bar and you can have a snack around the clock + sun loungers or rather mattresses with canopies and a pool not too far from the room. We called someone to the room. Came looked wai-wai bad. Called the second. The second one came and invited the third one, he said that it was terrible and we were being relocated. We quickly got ready, I stuffed the wet washed clothes into a bag and into a suitcase. Angry like a dog. After such a flight, I did not sleep yet. They let us into another room to spend the night and in the morning we were relocated. Again, I hung the wet clothes out to dry. And again, the room has two beds! Went to bed .... Already fell asleep. Someone is banging on the door! I jumped up and started getting ready. Wet things to shove in a suitcase. And everything is hammered there. She pushed her husband. He got dressed. We open the door ... and there a man came to move the beds. We're newlyweds! I thought I'd kill him! But really, it's not his fault. He was told to do it and he went to do his job. But I was angry in drysk! I unpacked the wet things again. In the morning meeting with Nadezhda as a guide. We carry our suitcases. She said that she did not receive a compliment from the hotel. Romantic in the form of petals is not made for newlyweds. Fruit in the room is two bananas, a sprig of grapes eaten by someone, an orange and a green apple. Poor and poor even. They didn't bring free champagne to the room. It is paid. About spa coupons, they generally first heard from us. And the site says that we are entitled to one free spa visit per week. It is clear that this is limited to certain procedures, but this was not given to us. Got a coupon for 50% off. But even spas are expensive. They complained to Nadezhda about which they made it clear to us that this is not Turkey and, in fact, they don’t owe us anything. Yes it is. But....! It was their fault that I scooped water from the floor on my wedding night! Evil as hell. Moved again at three o'clock in a relatively normal room. She hung out already at the end of the dead and re-washed things. Laid it all out for the third time. I went to wash in the shower ... My husband went to taste the jacuzzi. Thank God everything works. I started drying my hair. And the hair dryer crackles. Husband asks are you crazy? I started grinding coffee in the bathroom. And I say that this is a hair dryer, and in my hands it is already red. Went to the concierge to explain that it is not fireproof. Hair dryer was replaced quickly. Got out of bed in the morning. Hooray! The room has one bed! And .... this is the second floor of the elevator, but in fact the third and here they smoke in the room! In the morning we got up and went to see sea turtles. It is something! Gentle sea, white sand and turtles! Further cenotes with cold water for me after the sea. Those with lung problems do not recommend such excursions. I am a smoker and that made me feel bad. There is a lot of time in the heat and in the water, but in the cenote it is very cool, but the underwater beauty is worth it! You look into the crystal water and there is no bottom. And there are canyons and gorges. And the fish are swimming. Extraordinarily wonderful! Like on another planet! Many thanks to the girl guide Ekaterina! We arrived at the hotel. The husband is in the room and I swim. On the way, I was asked by locals if my head hurts? I also answer them in Russian that I didn’t drink tequila and my head doesn’t hurt. They roar! I'm dumbfounded in the edge running into the room. Then we learned that if you were asked, does your head hurt? This does not mean that you drank too much yesterday and today you suffer from a hangover. Does that mean how are you doing? After all, someone taught them how to enter!) In the morning I took a coffee grinder and they will run away from it like insects! My first thought was that they were bed bugs! Rummaged everything. These are ants. Although what we wanted outside the window is palm trees! Birds sing on the balcony and coati (Nasukhi in another way) climb trees. Why are they walking through the trees and around the hotel, and about 50 of them live on the beaches. There are iguanas near the pool. They eat peeled bananas. We took them with us and fed the iguanas. And Coati only eat meat and roots and small lizards. They also respect hamburgers. On the beach, if no one gives food, then he goes to take it himself. Gets on a sun lounger. Further on the table (tables and umbrellas are only at platinum) and everything that is there is eaten and does not lead with one ear that it takes revenge on you with one paw. It looks like you really want to eat. Babies don't look like that. Sea fairy tale! White sand. The beach is public. Very petty. I reached the buoys up to your chest. Behind the buoys are stones up to the chest. You can see big fish swimming there. We fed them hamburger buns. In two days already +40 my husband is in the gym and I am on the beach. Managed to burn, peel off and once again burn out in the sun. How to go to the beach there is a stinky river. A crocadile lives in it. And Birdies. With local herons. Every day I went there for a photo. Every day a new bird flew there. We saw protein. Gray and fluffy strongly. Not like ours. For five days I sent an animal not far from the sunset lobby, it lives crawling through the fence mesh to a fruitful palm tree to eat fruits. The first time I saw it, I thought it was a dog of one of the tourists .... And this is a rat! Or rather, a rodent. Like a hamster only painfully healthy and shy. How a little something breaks, writhing bushes under a mesh fence. Very timid. So flora and cenotes are just something! Diving here is just magical. Minus all my legs were bitten by ants in the room. Although people walk and poison creeping animals. They went to restaurants. I am delighted with the Continental Restaurant every dish here is a masterpiece! This looks great and tastes great too! What a tuna salad! I would wash them all the dishes for a bowl of such a salad. But we never got to the Miso restaurant. We waited for 30 minutes and we were never seated. The hotel is filled with cheers of "Woooo!" I thought what a fool! And these are the followers of the sushef! Sushi bar chef! What tricks he does with spatulas! And at the same time "Uuuuuu"! And the visitors howl to him! Very funny. Then they themselves with her husband went to the hotels and howled "Uuuuu!" . So I highly recommend this hotel! Just check the jacuzzi for infestation, hair dryer and check for insects. Well, I am silent about bonuses .... They are not here. But living creatures, the sea, diving, or just swimming in the cenotes .... It's just something. I left my heart in this country. The hotel also has rooms for people in wheelchairs. They quietly move around the hotel. They eat and swim in the sea. Everything is very convenient for them. Nice.