Coral travel check the tour according to the application number. How to check the application of Sunmar and Coral - detailed instructions. If the agent does not give the application number

Step #1. Preliminary selection of a tourist product.

Make an independent choice of a tourist product / tourist service on the main page of the site www.bgooperator.ru or in the section of a specific country of travel, using the price offer. Please note that the age of tourists is determined not on the current date of choosing a tourist product / tourist service, but on the date of the start of the trip or the provision of the service.

Additionally, you can independently include paid services in the composition of the tourist product:

• Specification of the flight (the service is in demand if there are several flights on the start date of the trip (service provision);
• Insurance against non-departure (purchased if at least 10 days remain before the start of the trip (service provision);
• Private transfer;
• car rental;
• Excursions;
• Guides and other "Additional Services" available on our website;

Please note: the cost of the tourist product is fixed at the time of confirmation of the application.

If you are not a registered user, then after clicking the "Buy" link, you will have a choice: register or continue the purchase without registration;

If you are a registered user, but have not logged in to your personal account, then after clicking the "Buy" link, you will have a choice: log in or continue the purchase without registration.

Step #2. Entering the data of tourists in the application.

After selecting the user status in the application form that opens, be sure to fill in the data of tourists and contacts for communication

• Surname and Name in Latin letters, as in the passport (for a trip around Russia - full name in Cyrillic);
• Date of birth. Be sure to change the virtual date of birth to the real one. This is necessary for the accurate calculation of the cost of services and the calculation of discounts for regular customers;
• phone number and email address of one of the tourists. These contacts will be used to send notifications about the status of the application. In addition, if you are not registered on our website, the application will automatically be made for this tourist.
• Series, passport number, expiration date. For trips around Russia, enter the series, passport number (birth certificates for children under 14 years old) without spaces and dashes, the validity of the passport is not indicated;
• indicate the visa (its version).

Check carefully the entered data of tourists and save them by clicking the "Save" button.

You can change the passport data by changing the booking in your personal account by clicking the button - "Replacing the data of tourists".

We warn you that in accordance with the conditions, when making changes to the conditions of a confirmed booking to correct errors and inaccuracies made through the fault of the Client, the Client pays the Company (Biblio-Globus Operator LLC) the actual costs incurred.

Step #3. Acquaintance with the Agreement on tourist services and acceptance of its conditions for the subsequent possibility of booking.

Online booking of tourist products/tourist services on the website www.bgoperator.ru is carried out on the basis of the Tourist Service Agreement concluded between the website visitors (hereinafter referred to as the "Client") and Biblio-Globus Operator LLC (hereinafter referred to as the "Company").

Individuals who are citizens of the Russian Federation and foreign countries can act as a Client.

Immediately after clicking on the button “Tour selected. Please book” You must read the full text of the Tourist Service Agreement, including all appendices to it. The contract is placed in the corresponding window, which opens automatically after pressing the specified button.

The actual booking of a tourist product / tourist service is carried out only after accepting the terms of the Tourist Service Agreement. In this regard, having read the Agreement on tourist services, in case of consent and acceptance of its terms, you must put a checkmark in front of the column:

*I have read, accept and agree to the terms of the Travel Service Agreement and click the "Next" button.

After accepting and agreeing to the terms of the Tourist Service Agreement, this agreement is considered concluded between you and Biblio-Globus Operator LLC in accordance with Chapter 28 of the Civil Code of the Russian Federation.

Step number 4. Booking a tourist product/tourist service.

After reading, agreeing and accepting the terms of the tourist service agreement, your application will be assigned a number by which you can track it through the "My Booking" interface www.bgooperator.ru.

After making an advance payment, a notification about the status of your application and payment terms, login and password for entering your personal account (for unregistered clients) will be sent to the e-mail address you specified.

Possible application statuses:

* Under review by operator- the application is assigned a number, it is checked by the operator of the Company;
* Accepted for booking- the application is being processed by the booking manager of the Company;
* Confirmed- the booking of the tourist product/tourist service is confirmed;
* Not confirmed- the application is not confirmed;
* Removed by operator— the application is deleted automatically if the application is not paid and the prepayment waiting period has expired.
* Double booking— an application was found in the system for the same tourists and for an overlapping booking period.
* Cancellation by hotel- the application cannot be confirmed due to the lack of places in the hotel;
* Cancellation of tickets- the application cannot be confirmed due to lack of tickets;
* Refusal by flight class- the application cannot be confirmed due to the lack of the required class of air tickets;

Step number 5. Payment for a tourist product / tourist service.

Making an advance payment is carried out in accordance with section 4 (Procedure of settlements) of the Agreement on tourist services. Payment methods are indicated on the website of our company. When making an application in accordance with the terms of the Tourist Service Agreement, you are obliged to make an advance payment to the Company's account in the amount of at least 50% of the total cost of the tourist product / tourist service.

When changing the status of the application to "Confirmed", you must pay for the tourist product / tourist service within the following terms:

• if less than 2 days remain before the start date of the trip, the provision of the service, 100% payment must be made within 1 hour after booking confirmation;
• if less than 7 days remain before the start date of the trip, the provision of the service, then 100% payment must be made within the day the booking is confirmed;
• if less than 14 days remain before the start date of the trip, the provision of the service, then 100% payment must be made within 48 hours after booking confirmation;
• if more than 14 days remain before the start date of the trip, the provision of services, then when making an application, you must make an advance payment to the Company's account in the amount of at least 50% of the total cost of the tourist product / tourist service, and full payment - no later than 14 working days before the start date of the trip (service).

After full payment, the status of the application will be changed to "Paid".

If you are our regular client, then the personal discount of the Client is calculated automatically online: the final cost of the tourist product (tourist service) is set taking into account the discount.

Step number 6. Documents receiving.

Documents required to complete the trip are available for a confirmed and fully paid application. You can print them yourself through the personal account of the application "My Booking", located on the main page of the website www.bgoperator.ru. You can receive a package of documents at one of our offices (please inform the manager about it through the comments in the application) or order the delivery of documents to the airport.

The tourist service agreement is formed after the confirmation of the application, indicating in Appendix No. 1 to it the cost of the tourist product / tourist service in rubles. The contract can be printed independently in the application interface by clicking the "Agreement" button, or it can be ordered through the comment to the application and received on any day, starting from the day of the first payment. The contract can also be sent at your request to the e-mail address you specified when making the application.

In order to verify Sunmar or Coral claims, the claim number and passport number of any traveler on the tour will be required.

Please note that the following instructions are suitable for both the Sanmar tour operator and the Koral tour operator. Being subsidiaries, their sites are absolutely identical. The difference is only in the photos and colors of the design.

An application number is assigned to any booking, so the travel agent must provide it upon request! If the travel agent does not want to provide a number, this is a reason to think about it - apparently he has something to hide.

We go to the website of the tour operator: Sunmar or Coral Travel

For Sanmar: click on the "Information" button in the far left corner. In the drop-down menu, select the item "View applications for tourists":

For Coral: "Useful Information" at the very top of the page:

A new window appears in which we will look at our applications. You can also get to these pages by direct links: for Sanmar and for Coral Travel.

We fill in the field “Application number” (it consists only of numbers) and “Passport number without a series”. If you are traveling abroad, then indicate the number of a foreign passport without a series (seven digits following a space from the series). If the trip is planned in Russia, then the number of the passport of the Russian Federation is indicated (last six digits):

Click the "View Application" button. If such a request exists and everything is correct, your booking details will appear:

Be sure to check the passport details of tourists. Mistakes, especially in health insurance, are unacceptable.

USEFUL LINKS
Internet abroad:	Transfers:
Hot tours:	Flights: Avia Sales
Excursions:

Greetings!
Periodically, people who have been deceived in other travel agencies turn to us for advice.
Most situations with their vacation could have been avoided by taking a simple step - checking your application on the tour operator's website.
We have made detailed instructions on how to check your application on the tour operator's website, listing all the large and reliable tour operators (departing from Kemerovo) who have the ability to check on the site.
Perhaps this will help someone avoid problems and troubles!

Tour operator Pegas tourist.
site http://pegast.ru
To do this, you need your passport number (without a series) and your last name (as written in Latin letters in the passport)

1) Go to the site and click the "check your tour" button (blue button on the right)

2) enter your passport number and last name at the bottom of the page and click the "check" button

2) "Available for payment" This means that the application is booked and pre-confirmed, but not paid by the agency to the tour operator. If you have deposited money into the agency, more than 3 working days have passed and you see such an application status - this is a cause for concern.

3) "Available for payment" and payment status "Partially paid". If you have paid part of the cost of the tour to the agency, then they have fulfilled their obligations. If you have paid the entire cost of the tour, but you see such a status, this can also be a cause for concern.

In addition to this information, you can immediately see the dates and times of departures for the tour, the name of the hotel, the type of food, the category of the room, the type of food at the hotel, transfers from the airport to the hotel and from the hotel to the airport and the validity of the medical insurance (check them with those that are specified in your contract), as well as changes in the departure time.
Also here you can see when the documents for your tour will be ready for issuance (usually 3 days before departure).

Tour operator Sanmar.
website www.sunmar.ru/

Sanmar usually has documents for a tour immediately after payment or after obtaining a visa.

Last edited by sarcasm; 08/29/2014 at 09:17 .

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