English in the hotel - phrases for staying in a hotel. English in the hotel. Learning vocabulary

« Welcome to the hotel California, such a lovely place, such a lovely place, such a lovely place.” - Eagles

Today we will analyze the topic of hotels, check-in and stay. And also expressions with them.

About that, I already wrote, now let's talk about the settlement.

A bit of history. Where did hotels come from? The history of hotels dates back to ancient times.

Trade relations have always served as an impetus for the emergence of new hotels. Merchants traveled through the cities and often remained under open sky. A little later, rooms were built for them, which were surrounded by a high wall. The wall protected not only from wind and bad weather, but also from robbers.

The Romans built mansions to receive travelers. In the Middle Ages, monasteries and abbeys served as a refuge for wanderers.

The word hotel originates from the Anglo-Saxon "hospitality", which means hospitality (from the old French "hospice", which means a strange foster home). Now the hospice is used in a different meaning. Here you can draw an analogy with Hospital. Hospital, hospital.
Then this word turned into a hostel. Now we have a Hotel. Updated.

For centuries, hotels were simple: Two floors, on the first - a tavern, on the second - a bedroom. And a stable nearby. All this can be called an inn.

Inns, the forerunners of the first hotels, appeared in the 12th-13th centuries. They rested and changed horses. These inns - "pits", as they were called, were located one from the other at a distance of horse crossing.
In the XV century. Numerous postal stations are being created, which are in charge of the Yamsky order.

Those hotels that we have now acquired their divine appearance not at all on the lands of Eurasia, but in the USA. It happened around the middle of the 19th century, when full-fledged rooms with amenities appeared. The first hotel opened in the USA was the City Hotel with 70 rooms on Broadway in New York.

Well, what is the result? We see that the American type of hotel is present in all cities of the world.

The most famous are Hilton , Holiday Inn, Sheraton , Kempinski, marriot, Ritz, InterContinental.

So, let's see what we need in the hotel. Watch this dialogue. This is the first thing to do in a hotel. Then you just need to be able to use phrases correctly.

Good afternoon, sir. What can I do for you?

I'd like a single room with a bath for two nights.

Did you book in advance?

Oh, no, I didn't know I'd come to this town.

Well, let me see… Sorry, sir, we’re rather full up , I can give you a room with a shower only.

All right, I'll take it. How much is it per night?

37 pounds, breakfast included.

Can I have a continental breakfast?

Yes, of course. Will you fill in the registration form, please?

Here you are.

All right, sir, here's your key. Room 215 on the second floor. The boy will show you up.

thank you.

singleroom - single room for one

in advance - in advance

to be full up - to be filled

per night - per night

continental breakfast - continental breakfast

breakfast included - breakfast included

fill in - fill

registration form - registration form

show you up - will lead you up

Phrases that you may come across and use.

Can I reserve the room? Can I reserve a room?

Can I book the room? Can I book a room?

Sea view, please. Sea view please

Ocean view, please. Ocean view please

All inclusive. All inclusive.

It`s included in the price . It's included in the price

Can I have our key, please? Can I have our key, please?

Can you wait a little? Could you please wait a little?

What's the matter? What's happened?

I would like to complain. I would like to complain.

There are no towels. No towels

The tap drips. The faucet is leaking.

There is no socket. There is no socket.

We need electrician. We need an electrician.

We need a plumber to fix the sink. Need a plumber to fix the sink.

Please put the things in order. Please fix everything.

We have breakfast included/compulsory breakfast. Breakfast included.

Pick up the phone. Pick up the phone

Dial 01 . Dial 01

Will you wake me at 8? Will you wake me up at 8 o'clock?

Check-in time . Registration time

Check-out time . Check-out time

What can I do for you? What can I do for you

45 dollars per/for night . $45 per night

Tax and service included. Taxes and cleaning included

Fully booked. Completely filled

For weeks ahead. Weeks ahead

room service. Room cleaning

About that, you can find in the previous article.

I would also recommend reading Arthur Hailey's The Hotel. A book you can't put down. It is believed that Haley writes in the genre of a production novel. That is, what field of activity I see, I write about it. Although I must admit that the author meticulously studies what he writes about.

Daily life of a luxury hotel. A closed system, but such reversals of fate! With your fears and worries. Dramatic intrigue, broken hearts. Easy to read.

There is also a good series Magic City" (Magic City). Incredibly beautifully filmed and belongs to the retro crime drama genre. Series with an admixture of the Sopranos.

There is no need to talk about the importance of learning English and languages.

The series will tell about the most chic Miami Beach establishment of those times - the Miramar Hotel, where Mr. Blue Eyes himself, that is, Frank Sinatra, comes to celebrate the New Year. The hotel's business manager, Ike Evans, is full of worries, because he has to solve the problems that arise every now and then, both with the mafia and with his own family, which is not distinguished by good behavior. By the way, the Miramar Hotel has both light and dark sides: during the day it is a place for performances by diving clowns and for cha-cha-cha, and at night it becomes a haven for gangsters and their antagonists, that is, representatives of the FBI and other structures that come together in order to enjoy the magnificent entertainment show that the hotel program offers. At the same time, no less dramatic events are unfolding just 320 kilometers from the coast of Miami: Comandante Fidel Castro seizes power in Cuba ...

And, of course, one cannot but recall the disastrous and controversial film by Quentin Tarantino "Four Rooms". I don’t know about you, but I didn’t understand anything about this black comedy. Talented Tim Roth and an unfinished film. For lovers of art house and alternative cinema.

Have a great day

Yana

In many ways, the likelihood of making a positive impression on the employer and getting the job of your dreams depends on the vocabulary of the candidate, so we decided to compile a list of the most useful phrases and phrases in English to expand the boundaries of your vocabulary in the hotel and restaurant industry.

Vocabulary

1. Make a reservation for a room - book a hotel room

2. Booking confirmation

3. In advance - in advance

4. Discount - discount

5. Hotel facilities - a range of services offered by the hotel

6. The rate includes sauna, gym, parking, safe deposit box

7. Check-in time - the time after which it is possible to check into the room (set by the hotel administration)

8. Check-out time - the time until which you need to leave the room on the day of departure

9. Pay for services - pay for services

10. Payment in local currency - payment in local currency

11. Pay cash - pay in cash

12. Cater - serve

13. Available - available

14. At the moment there are no rooms available. - IN this moment there are no available rooms.

Rooms:

1. Single room - single room

2. Twin room - double room with two beds

3. Double room - double room with one double bed

1. Standard room - standard room

2. superior room- deluxe room

4. Suite room

Classification of accommodation by type of food:

1. B&B - bed and breakfast - meals: breakfast

2. HB - half board - half board (usually breakfast and dinner)

3. FB - full board - Three meals a day

4. All inclusive - all inclusive

Dialogues

The following dialogues are examples of communication between hotel staff and customers.

Dialogue 1:

After a long journey from Heathrow, John finally arrives at his hotel in King's Cross. He goes to the reception area to check in.

Receptionist: Hello. Can I help you?

John: Yeah hi, I "ve got a reservation. My name is John Ashley.

Receptionist: Ah, yes. You booked a shared room for one week?

John: Yes, a shared room, but perhaps I'll stay longer.

Receptionist: OK, but let us know as soon as you decide?

John: Yes, of course. How much is that?

Receptionist: It's 18.50 GBP for a shared room. Can I see your passport?

John: Here you are.

Dialogue 2:

John is checking in at his hotel in King's Cross. He asks the receptionist some questions about the hotel.

Receptionist: Here is your room key, it "s number 13, on the first floor.

John: Is there a lift? My case is very heavy!

Receptionist: Yes, it's over there.

John: Oh one other thing, is there somewhere I can put my valuables?

Receptionist: Yes, we have lockers available, they cost two pounds a day.

John: OK. And the hotel is open all night?

Receptionist: Yes, of course, we have a 24 hour reception.

John: OK, I think that's everything, thanks.

They say that everyone would like to be treated like at home in a hotel, and at home like in a hotel. But in order to feel comfortable in a hotel abroad, you need to know English. Well, if you study it and can easily communicate abroad. And what about those who do not know English well and are going on a trip soon? For you, we have compiled an understandable and practical phrasebook on the topic "English in a hotel". Read step by step instructions on how to communicate in English in a hotel.

We have written a simple travel phrasebook that contains dialogues, phrases and a dictionary on 25 essential topics. Go on a journey with the main character and improve your English. You can download the book for free at.

Booking a hotel room

You can book a hotel room on Russian-language sites, but sometimes it becomes necessary to reserve it by phone. In this case, you will need to clarify information about the hotel and specifically about the room, as well as its cost. This can be done with the following phrases:

Let's look at the classification of hotel rooms. If everything is clear with a single (single) and triple (triple) number, then the wording of double and twin needs to be explained. Double - double room with one double bed, and twin - double room with two single (separate) beds.

The hotel can also offer you a suite (suite /swiːt/) or a presidential suite (presidential suite). If you are going on vacation with friends or parents, you can book two rooms with an adjacent door (adjoining rooms).

Not only in the classification of rooms, but also in the classification of beds it is easy to get confused. Typically, hotels offer their customers standard single beds (single bed), double beds (double bed) and "king beds" (queen bed / queen size bed). The so-called "royal" bed - the bed is larger than a double bed in size. In some hotels, you can also offer a sofa bed (sofa bed / pull-out couch) or a cot (rollaway bed), and for your child they can put a baby cot (cot).

A deposit or deposit is an advance payment that you pay in order to book a room.

There are two important things to keep in mind when talking about the price of a hotel stay. First, always ask if the hotel can give you a discount. If you are abroad not in full swing tourist season, most likely, you will be given a nice bonus. Secondly, always specify the final price of the stay. This way you will know immediately what services will be included in the bill, and you will not be in for an unpleasant surprise when you check out.

Don't forget to clarify some details about your room. So if you are going to hot country Be sure to check if the room has air conditioning and a refrigerator. Want to add new photos to Instagram as soon as you arrive? Then ask if there is Wi-Fi in the room and how you can access the Internet. Use the following phrases in English to communicate with hotel employees:

When booking, you can also be asked questions, and will also answer your questions. Look at typical English phrases that hotel workers will use when talking to you:

By the way, before booking a room, we advise you to look at the hotel's website and evaluate the reviews of visitors, so you will find out whether it is worth staying at this hotel and what surprises you can expect. For example, you can find out under what conditions you can use the minibar. So, in some hotels you will only have to pay for the products that you have opened, in others you will have to pay for all the products, even if you did not use them.

Check-in at the hotel

Upon arrival at the hotel, you will need to register or, as they say, “check in” (from to check-in - register). The main advice is to communicate with the hotel staff politely, otherwise you can spoil your vacation. The following phrases will help you communicate in a hotel in English:

Be sure to ask about the safe. Experienced travelers are advised to leave all valuables and money in a safe, even if you are staying in a luxury hotel.

A hotel employee may use the following phrases in English when communicating with you:

At the stage of settling in a hotel, the main thing is not to get confused in the floors. The fact is that abroad the numbering of floors is somewhat different than in our country. So, in America, the first floor is called the ground floor, the second - the second floor, etc. In the UK and Europe, it is still more difficult: the first floor is the ground floor, the second is the first floor, etc. Why is it customary to “transfer” the first floor to the second in Europe? Historically, people did not usually live on the first floors of buildings: in the Middle Ages, there was no sewage system and other benefits of civilization, so unpleasant odors from the street reigned on the first floor. Therefore, these premises were equipped for workshops, taverns, and various establishments. Civilization has come to Europe, but the floors are still numbered “inhumanly”, so don’t get confused.

To make it easier to understand how these phrases are used, watch this video with a dialogue in a hotel in English:

Room service

During your stay at the hotel, you will need to communicate at least at an elementary level with the staff, in particular, you will need to communicate by phone with the room service (room service). When communicating with them, first state the number you are calling from: “My room number’s 123” (“My number is 123”). After that, you can use the following phrases in English:

Although we have indicated phrases in English that will help you find a laundry, we still advise you to use its services as little as possible. It is believed that hotel laundries do not do their job very well, often spoiling customers' belongings.

Be sure to specify in advance at what time you will need to vacate the room. Many hotels have a rule that if you want to stay in your room only a couple of hours after check-out time, you will have to pay the cost of a whole extra day of stay.

See how two ladies communicate with the hotel administrator:

Problem solving in the hotel

Of course, we all would like to relax calmly and without problems, but our desires do not always coincide with reality. If you have any problems, use the following phrases in English:

Experienced tourists are advised to leave the keys with the administrator when leaving the hotel, so you definitely won’t lose them.

Departure from the hotel

When leaving the hotel, you will need to pay for the room. To make it easier for you to communicate in English in a hotel, learn the following phrases:

When communicating with you, a hotel employee will use the following phrases:

Do not want to waste time and stand in line at the check-out from the hotel? We advise you to visit the official website of the hotel and check if you can use the online check-out service. IN Lately many hotels offer this option. In this case, you will need to pay the bill with a credit card about a day before the planned departure, and on the day of departure, simply give the keys to the room to the hotel administrator or put them in a special box at the reception.

Watch the following video of the hotel check-out:

Symbols and terms you may need

We have presented you the most necessary and simple phrases in English for a hotel. We recommend learning them by heart before the trip. Do not forget to use our advice, so as not to get into trouble abroad. We hope our English phrasebook will help you to communicate at the hotel and your stay will be pleasant and unforgettable.

And if you want to always travel in comfort, we invite you to. Our teachers will teach you to speak confidently and competently.

Complete list of words and phrases for download

At the end, we suggest you download 2 documents: one contains all the useful words from the article, and the second contains a list of phrases related to staying in a hotel.

(*.pdf, 305 Kb)

Long weekend ahead! It's time to rush somewhere and spend time with your loved one in another country, in some cool hotel. An overseas hotel is a place where communication in English is almost inevitable. It's not great when a long-awaited adventure is overshadowed by something, right?

To avoid stressful situations and misunderstandings, you just need our English courses for tourists and this article! Let's glide on the waves of some useful Hotel English!

The ideal idea is to spend weekends and holidays abroad and practice your English! Today we are sharing with you a selection of phrases and words that are sure to come in handy during your stay at the hotel. Hell yeah!

Booking a hotel room

After reading the article, you will definitely be inspired and want to dive into some cozy place with trendy rooms. But first you need to order everything beautifully. And then suddenly you arrive, but there are no places? Here is a stereotypical dialogue between the booking service and the client, so that everything is clear.

single room (with a full-size bed)- room for one
double room (double bed (full-size) or queen-size bed)- room for two
smoke-free- non-smoking room. Smoking or non smoking- two more designations for smoking and non-smoking rooms, respectively.
twin beds- single beds
double bed (full-size bed)- double bed
queen bed- large double bed
king-size bed- the widest bed, "royal"
triple room(one double bed and a single bed, or a different combination) - number for three
twin room- room with two beds
extra bed- an extra bed
suite- suite

On registration

And now you are at the hotel. What can come in handy here is competent English, manners and, of course, money. Make yourself at home, don't skimp on tips, and be polite.

reception- registration
(no) vacancies- free places (no free places)
complimentary(free) - included in the price, free breakfast, for example (or free shampoo, soap in the bathroom, in general, everything that you already have in your room)
continental breakfast- Continental or light breakfast included in the room rate.
check-in / check-out- registration; check-in (at the hotel) / check-out from the hotel
deposit- money paid before entering the hotel.
damage charge- a penalty for damage (paid in case of damage or loss to the hotel; if you break something, you will have to pay for it or money can be withdrawn from the deposit).
late charge- forfeit, fine for violation of deadlines. If you check out of the hotel later than the specified time - you gotta pay!
invoice- a paper invoice for payment with all client expenses that they must pay upon check-out from the hotel
signature- signature. Sometimes hotel guests are required to sign an autograph under their last name and first name on some bill or credit card receipt.
customer satisfaction- customer satisfaction or customer service quality. If guests had a great time at the hotel and are satisfied with the service, then they are visitors with high customer satisfaction.
tax- tax. One of the lines in the invoice for payment will be about taxes, interest that will go to the state. In the US, taxes vary from state to state.

In a hotel

The following list of words consists of what you can find in the hotel itself. Now you will be aware and not at a loss if you need to communicate with the staff.

main entrance- main entrance.
concierge- concierge.
bell boy/bellhop/porter- a messenger (a hotel employee carrying guests' luggage).
tips- tips. Nobody does anything for free! And to demand them is in the order of things. Giving a tip without being reminded is a great tone.
uniform- Uniform, overalls. In most overseas hotels, uniforms are mandatory for employees.
staff meeting- a meeting of hotel staff in a specific place at a specific time for a business meeting.
manager- An administrator who oversees the work of the staff. He usually does not communicate with guests unless absolutely necessary.
lifts (elevators) - elevators
stairs/staircase- ladder.
lobby- vestibule, foyer, hall for hotel guests.
restaurant- restaurant
do not disturb- do not disturb
please make up room- please clean up your room
lift out of order- the lift is not working.
vending machine- vending or vending machine for selling snacks and drinks for coins.
iron and ironing board- iron and ironing board.
patio- a hotel patio, usually with tables and chairs, or a terrace.
catering- catering, which involves not only the delivery of pre-cooked food, but also customer service: delivery, serving, cleaning, and similar services.

full board- full board (complex of hotel services (stay and three meals a day)).
half board- half board (usually breakfast and dinner).
room service- room service (providing services for the delivery of food and drinks to hotel rooms).
turndown service - evening turndown service (making beds by maids, etc.).
housekeeping/housekeeper- housekeeping / housekeeper.
airport shuttle- transfer from the airport to the hotel (delivery by minibus).
parking lot- car parking on the lower floor of the hotel, parking.
buffet- buffet.
ice machine- machine with ice cubes.
wheel chair accessible- the hotel is equipped for the disabled, which means that people in wheelchairs (wheelchairs) can move freely around hotel.
fitness/workout room (gym) - fitness room, gym (gym).
swimming pool- pool.
spa- a relaxation and health complex in the hotel or a spa with a sauna, where you can be offered massages and other wellness services.
dry cleaning- dry cleaning services.
laundry- laundry service.
banquet/meeting room- banquet hall/room for business meetings.
hall(way) - a long corridor on the floors of the hotel with rooms. Also say "a corridor».
emergency exit- emergency or evacuation exit. In the event of a fire or other disaster, look for doors with this inscription. But it's better to do it in advance.
business center- business room (a hotel room with office equipment and Internet for guests, where hotel guests can spend time working).
ski storage- in hotels near ski resorts there may be rooms for storing ski or snowboard equipment.

In the hotel room

All conveniences are at your service! Eat don't be sloppy :)

morning call / wake-up call- a reminder call (usually at the request of the hotel guest; employees call customers at the agreed time, instead of an alarm clock, to wake them up).
amenities- amenities, amenities
bath- bathroom
bathtub- bath
shower- shower
room with ocean view- ocean view room
balcony- balcony
joining/connecting rooms- number for a large company, adjacent number (two numbers passing into each other)
minibar- mini bar.
AC (air conditioning) - air conditioning.
heating- room heating system
Internet access- Internet access
wireless printing- wireless printer. The machine itself can be located somewhere in the building, and you connect to it from your own computer and print out the papers you need
fan- fan
high chairs- in hotels family vacation there are these special high chairs for toddlers
lines- bed (and table) linen, sheets, bedspreads, blankets and pillowcases. Sheets should be marked with the density of the fabric (the number of cords per unit width of the fabric), which indicates their quality and smoothness.
towel- towel
toiletries- toiletries, hygiene products
hair dryer- hair dryer; hair dryer
sink- sink for washing hands
robes (bathrobes) - bathrobes (to put on after procedures in the bathroom or shower).
lamp- lamps for additional lighting in the room
executive desk- "head's desk" - the pathos name of an ordinary table for working or writing in a room
kitchenette- kitchenette in the hotel room
curtains (drapes) - curtains (curtains)
safe- safe with code in the room for storing important things
cat- a small folding bed on wheels
pull-out sofa- a folding sofa that can be transformed into a bed.
private jacuzzi- private jacuzzi for room clients only; can be inside it or somewhere in a special place in the hotel
noisy- one of the guests' complaints about too noisy and loud neighbors

Problems and misunderstandings

But what about without them? Whether it's a problem or an adventure, it's up to you. A list of questions and answers that you can use while staying at a particular hotel.

Phrases for staying in a hotel

And there are other questions to ask if you are not sure about something. The earlier the better. Answers to possible questions are also present in the list.

Departure from the hotel

Time to say "bye-bye". We hope you will not harm the hotel and you will not be charged an extra payment)

Conclusion

We hope your holidays will be amazing and you will be recharged with fun on whole year forward! Staying at a hotel can be chic and simple if you have the right vocabulary. We would like all your travels to be unforgettable, in the best sense of the word. Don't freeze your... noses! BTW, could you recommend a good hotel? Share your thoughts in the comments, please!

And finally, here's an example of how NOT to communicate when ordering a hotel room. Arnold does it all wrong! Prank call, ladies and gentlemen.

Stay classy and have happy holidays!

Big and friendly family EnglishDom

When I was in Paris last month, I lived in a luxurious and comfortable hotel. It is a five-star hotel with friendly staff. They are capable of speaking a few languages, including Russian and English.

The hotel offers the first-class service and the most modern facilities for their guests. It is a new fifteen-storeyed building. The hotel is located in the center of Paris. This hotel has 100 guestrooms that are furnished with air conditioners, cold and hot showers, telephone, Wi-Fi, interactive TV and minibar. Each floor has a special smoking room. There is also a car park, family rooms and an elevator in the hotel.

All hotel guests can visit the gym, the sauna and the swimming pool for free. It is an ideal place for recreation and business purposes.

Last month I visited Paris. I lived in a luxurious and comfortable hotel. This is a five-star hotel with friendly staff who speak several languages, including Russian and English.

The hotel offers first-class services and the most modern amenities for visitors. This is a fifteen-story building, which is located in the center of Paris. The hotel has 100 rooms equipped with air conditioning, hot and cold showers, telephone, wireless internet, interactive TV and minibar. Each floor has a dedicated smoking area. The hotel also has car parking, family rooms and an elevator.

All hotel guests have free access to the gym, sauna and swimming pool. This is the perfect place to relax and work.