Russian Railways rules you didn't know about. Russian Railways have introduced new rules: passengers are horrified by such bullying. Visiting the toilet at the station
User Pikabu with the nickname unne dotted the i's on the issue of belonging to the bottom shelf on trains. After a big discussion on the portal about whether people from the upper shelves have the right to go down and sit on the lower ones, he decided to address this issue to Russian Railways.
User Pikabu managed to get Russian Railways to answer the eternal question that has plagued more than one generation: do people on the top shelves have the right to go down and sit on the bottom ones? As it turned out, according to the rules, passengers are not allowed to go down to the lower bunks.
Here's what Russian Railways responded:
The applicant was told on an official form that, according to the rules of passenger transportation, everyone has the right to occupy the seat indicated in his travel document, that is, ticket.
« Travel of other persons in the seats paid for by the passenger is not allowed. By purchasing a ticket, the passenger enters into contractual relationship with JSC FPC and agrees to the terms of travel on the train long distance exactly on the top shelf. Therefore, there is no right to be in a lower seat paid for by another passenger without his consent.» , - the carrier clarified, thus putting an end to the protracted dispute.
Russian Railways also noted that a passenger in the bottom bunk has a preferential right to place his luggage under the bottom bunk.
« Travel of other persons in the seats paid for by the passenger is not allowed. By purchasing a ticket, the passenger enters into a contractual relationship with JSC FPC and agrees to the condition of traveling on a long-distance train on the top berth. Therefore, there is no right to be in a lower seat paid for by another passenger without his consent.» .
In addition, the carrier’s message clarifies that the passenger on the bottom bunk can primarily place their luggage under the bottom bunk.
According to unne, if “everything is expected” with the use of storage places, then the information that a passenger from the top bunk has no right to be on the bottom bunk without the consent of the passenger from the bottom bunk surprised him. He asked passengers from the lower bunks not to abuse their position and to give their neighbors above the opportunity to use the table to at least eat.
Unne’s post sparked the interest of portal visitors. Users argued desperately about the fairness of transportation rules. Many found them too harsh.
“And for some reason people at the top are always sure that they have almost a double ticket,” write those who like to ride in the lower seats. - I, too, only ride on the lower ones and I don’t understand why I have to endure the upstairs neighbor for half a day. I want to lie down and sleep. I understand, sit down to eat, but not all day.”
“Is it possible that steeplejacks are not allowed to use the table? Or should they hang from above like gibbons?” - their opponents retort.
Passengers from the upper bunks were asked to take revenge on the passengers from the lower ones. For example, hanging your legs in the face of a neighbor who is in a more comfortable position, or crumbling a loaf of bread onto his head.
"Great. Now a grandmother and her child can officially buy out the two lower seats and create terror in a separate compartment. And you stink of her socks and crush her cookies. Romance,” concludes Ltkostenko.
In less than a day, about a thousand angry comments appeared under the post, encouraging passengers to turn their time on the train into hell. Others called for people to come to their senses and live together for the common good.
At the same time, those who like to ride in lower places became more active:
“And for some reason people at the top are always sure that they have almost a double ticket. I, too, only ride on the lower ones and don’t understand why I have to put up with the upstairs neighbor for half a day. I want to lie down and sleep. I understand, sit down to eat, but not all day.”
As Lenta.ru notes, in total, in less than 24 hours, about a thousand comments appeared under the post, encouraging passengers to turn their time on the train into hell.
P.S. So what is this if not inciting hatred and hostility between groups of citizens, ugh, hell, villagers?
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If you missed the train, got off at the wrong station, made a mistake in your ticket information, or simply got bored during a long trip, don’t despair, gentlemen!
It is for such cases website compiled a list of available and incredible useful services and options that you might not be aware of.
1. Leave ahead of schedule
You can travel by train several hours or days earlier than the flight for which you purchased the ticket, without any additional payment. Subject to availability, of course.
2. Get another ticket if you are late
Don't panic if you miss your flight. You have the right to renew your ticket for another train, subject to additional payment of the cost of a reserved seat (and the price of a train ticket consists of three parts: the cost of the ticket, the cost of the seat occupied in the carriage - reserved seat - and the tariff part) within 24 hours.
3. Get off the train for a few days
The passenger has the right to make a stopover along the route and extend the validity of the ticket, but not more than for 10 days. To do this, you need to present your ticket at the ticket office at the stop station for a stop stamp to be stamped on it within 3 hours from the moment your train arrives at the station. And when you resume your trip, you will only need to pay the cost of a reserved seat ticket.
4. Make a mistake in ticket information
This good news for inattentive comrades who buy tickets online. If the data on the passenger's identification document differs from the data indicated on the ticket by one letter in the last name and one digit in the number, the person is allowed to travel.
5. Take the entire bottom baggage area
Pre-emptive right to use the lower space for hand luggage has a passenger traveling on the bottom bunk, and an upper seat has a passenger traveling on the top bunk. So you don't have to share your bottom shelf with anyone.
6. Carry a guide dog free of charge and without documents
There is no charge for transporting guide dogs, and transportation documents are not issued. This is the most faithful friend. He must only have a collar and muzzle and always be close to his owner.
7. Use the toilet at the station for free
The toilet at the stations is free for passengers. If you present your ticket, you should not be charged for using the restrooms along the train route. So don’t throw away your ticket, including your electronic ticket.
8. Ask for board games
At the conductor you can for free ask for a glass, a spoon, even if you are not buying tea, a fork, a set of threads and needles, clothing and shoe care items, medicines, and Board games(checkers, chess, dominoes).
Service number 3 amazed me! How little we know about what is actually included in the price of a regular reserved seat ticket! Make travel more enjoyable!
And not in vain, because when buying a ticket at the box office, no one ever tells us about our rights. How much frustration we are caused by being late, or situations when we need to leave ahead of schedule. It turns out that everything can be solved!
1. Leave ahead of schedule
You can travel by train several hours or days earlier than the flight for which you purchased the ticket, without any additional payment. Subject to availability, of course.
2. Get another ticket if you are late
Don't panic if you miss your flight. You have the right to renew your ticket for another train, subject to additional payment of the cost of a reserved seat (and the price of a train ticket consists of three parts: the cost of the ticket, the cost of the seat occupied in the carriage - reserved seat - and the tariff part) within 24 hours.
3. Get off the train for a few days
The passenger has the right to make a stopover along the route and extend the validity of the ticket, but not more than for 10 days. To do this, you need to present your ticket at the ticket office at the stop station for a stop stamp to be stamped on it within 3 hours from the moment your train arrives at the station. And when you resume your trip, you will only need to pay the cost of a reserved seat ticket.
4. Make a mistake in ticket information
This is good news for inattentive comrades who buy tickets online. If the data on the passenger's identification document differs from the data indicated on the ticket by one letter in the last name and one digit in the number, the person is allowed to travel.
5. Take the entire bottom baggage area
The priority right to use the lower space for hand luggage is given to the passenger traveling on the lower bunk, and the right to use the upper space is to the passenger traveling on the upper bunk. So you don't have to share your bottom shelf with anyone.
6. Carry a guide dog free of charge and without documents
There is no charge for the transportation of guide dogs, and no transportation documents are issued. This is the most faithful friend. He must only have a collar and muzzle and always be close to his owner.
7. Use the toilet at the station for free
The toilet at the stations is free for passengers. If you present your ticket, you should not be charged for using the restrooms along the train route. So don’t throw away your ticket, including your electronic ticket.
8. Ask for board games
You can ask the conductor for free for a glass, a spoon, even if you do not buy tea, a fork, a set of threads and needles, clothing and shoe care items, medicines, as well as board games (checkers, chess, dominoes).
Innovation is being discussed on the Internet in Russian railways. The company's management "took care" of the passengers in a very original way.
The other day it became known that JSC Russian Railways will sell tickets 90 days before the departure date for long-distance trains. At the same time, a flexible pricing system is provided. If passengers purchase a ticket 3 months before the intended trip, it can cost them much less. In addition, the passenger is more likely to be able to purchase boarding pass on the bottom shelf.
Why is this so important? It turns out that according to Russian Railways rules, passengers in the lower bunks have every right Do not allow passengers in the upper berths to sit or use tables.
This was discovered thanks to activists from the Internet.
Questions have long been raised in various forums about who has the priority right to place luggage under the bottom shelf, whether they have the right to force a change of seat, and the like. One of the users submitted a request to Russian Railways.
According to the response received, “The passage of other persons in the seats paid for by the passenger is not allowed. Consequently, the right to be in a lower seat paid for by another passenger, without his consent, is a passenger who has travel document to follow in the upper place, absent.” In other words, the passenger who bought a ticket for top place, they took away the right to sit on the bottom shelf and eat at a table if his fellow traveler is against it.
Russian Railways also clarified that the passenger who bought a ticket for bottom place, there is an advantage to placing luggage under the shelf.
However, passengers have a reasonable question. If in a compartment the difference in the cost of tickets for the upper and lower berths is significant, then in a reserved seat it is only if you buy a ticket for the uppermost side near the toilet or the uppermost berth in the last compartment. That is, for the same money, the person who bought a ticket to the top shelf has less comfort and rights. Perhaps Russian Railways will reconsider its pricing policy and tickets on all shelves will become cheaper due to their discomfort.
In the meantime, Russian Railways invites passengers to count on the loyalty and goodwill of their fellow travelers.
"If the passenger in the top bunk is objective reasons cannot place your luggage in the overhead luggage compartment, must feed the child or take food himself, he can ask the conductor or the head of the train to temporarily place him on the free lower shelves that are available in the carriage. However, they will also have to be released at the time passengers with tickets to these seats board,” the company explained. Russian Railways called on passengers to be kinder to each other and treat fellow travelers with respect.
Every person who has traveled by train at least once knows that the level of comfort on a trip depends primarily on the type of carriage and its class. Naturally, traveling in a compartment is much more convenient than on a cheap reserved seat. However, even people who bought cheap tickets, can count on some comfort along the way. From this article you will find out exactly what services will be available to you!
Services that a passenger can use
- Tickets at an affordable price
If you book your train tickets in advance, you should be able to get some good discounts. The cost of travel depends not only on the season, but also on the availability of free shelves, as well as on the time of order. For some destinations there is a chance to purchase tickets for a compartment at the price of a reserved seat. However, for this you will have to place an order at least a month and a half before the travel date
- Free restroom at the station
A passenger with a train ticket can visit the station restroom for free. If they refuse to provide the service, you can appeal to the customer service rules adopted by Russian Railways.
- Possibility to choose the most convenient place
When purchasing a ticket at the station, you have the right to ask the seller to help you choose the most comfortable seat available. To avoid mistakes, study the seating plan in advance. For example, many travelers prefer to avoid side seats and areas near restrooms. The choice of shelf depends on your personal preferences: some people like to sleep on the bottom, others on the top shelf. If you are quite tall, then the short shelves located at the edges of the carriage will be inconvenient for you. Also to people who like to breathe fresh air When traveling, you should know that the windows in compartments 3 and 6 cannot be opened: they are emergency windows.
- The opportunity to travel in more comfortable conditions
Directly on the road, you can change the class of the carriage, for example, move from a reserved seat to a compartment. True, this can only be done if there are unpurchased seats and with an additional payment.
- Time transfer
You have the opportunity to travel on trains that depart earlier. In this case, no additional payment will be required: the only condition is availability of seats.
- Free ride for a child
Children under 5 years of age do not need to purchase train tickets (of course, if they do not need to occupy a separate shelf). Children from five to ten years old receive a significant discount on travel.
- Opportunity to pause
The passenger can take a break during the journey. In this case, the validity of the purchased ticket is extended for a maximum of ten days. To stop, you must notify the administration. This must be done four hours after you arrive at the station. To extend your ticket, you need to pay the price of a reserved seat ticket, which is equal to the price of using a seat in the carriage.
- Travel break due to illness
If a passenger gets sick, his ticket is not lost. You just need to get off the train at any station and get all the necessary medical care. You also need to take a certificate, which will become the basis for obtaining a new ticket.
- Opportunity to get your travel money back
If the flight is canceled or significantly delayed for any reason, Russian Railways is obliged to refund passengers the full cost of the purchased ticket. In this case, the amount of compensation does not depend on the return period.
- Possibility of missing the train
If a passenger misses his train, he has the right to travel on another within 12 hours. In this case, you will have to pay extra for travel in a reserved seat carriage. If the delay is due to injury or illness, you can leave with an additional payment within five days. The alternative is to receive a refund for the missing ticket. However, the cost of travel in a reserved seat will be deducted from the ticket price. Well, if you didn’t catch the train at the station, then your bags and suitcases will be sent to the next major stop and will be waiting for you at the nearest lost and found office.
- Travel without underwear
If you are traveling during the day or prefer to use your own underwear or sleeping bag, then you do not have to pay for the kit provided by Russian Railways. Sometimes there are attempts to impose underwear, including its prices in the fare. However, according to current rules the passenger may not pay for linen if he does not intend to use it. This must be reported to the cashier when paying for the ticket. However, you need to remember that if you refuse to pay for linen, you will automatically lose the right to take a pillow and a soft mattress: these are the current sanitary standards.
- Discount when purchasing tickets for a group of tourists
If you buy tickets for 10 or more people at a time, the discount can be quite impressive: up to 40%. The size of the discount depends on the season and the number of group members.
- Baggage transportation
Passengers can carry luggage weighing up to 36 kilograms free of charge in compartment and reserved seat carriages. In SV class carriages, the weight of cargo can reach 50 kilograms. Additionally, at no charge, a passenger can carry fishing rods, skis and other items that do not exceed one meter in length. Strollers and bicycles can only be transported folded.
- What services is the conductor required to provide?
The passenger has every right to ask the conductor to make his bed. This service is included in the ticket price and is the direct responsibility of the conductor. Of course, most people cope with this task themselves. However, for pregnant women, people with disabilities and elderly beds must be made without fail.
If you purchased a place on the top shelf, you can ask for a special strap to prevent you from falling. If the conductor claims that such a belt is not available, the passenger can directly address his request to the head of the train.
Often they offer to “provide” utensils for tea drinking in exchange for the purchase of cookies, coffee, chocolates and other small items. This is a violation of the rules of passenger cargo transportation: a cup and spoon are provided to the passenger free of charge.
Additionally, the price of the trip includes board games.
If your clothes are torn, you can ask for a needle and thread, as well as simple medicines. There is no charge for these services.
Charge mobile devices Passengers are eligible for free. True, usually in order to charge the phone in the conductor’s compartment, you need to give him a symbolic amount: about 50 rubles. Otherwise, you will have to guard your smartphone or tablet.
The passenger may ask to heat something in the microwave. IN branded train the request must be granted; in other cases, everything will depend on the goodwill of the carriage staff.
Get latest newspapers and a branded set containing soap, toothbrush, toothpaste and wet wipes, you can only if you are traveling on a branded train.
If a passenger is drunk, has taken drugs or in any way interferes with the rest of his neighbors, the conductor must take all measures to ensure that he is expelled from the train.
Additionally
Additionally, you can count on the following services:
Buying a ticket in installments. To purchase a ticket, you need to use this service in the “payment” section;
Order lunch in the dining car;
Order a taxi to the station. The order itself must be made free of charge: only the taxi driver’s service is paid;
On some flights you can use wireless Internet. However, this service is still in the testing stage;
Wagon and car. Trains with cars for cars run every day from St. Petersburg to the capital of Finland;
At the ticket office you can buy a ferry + train ticket;
On some trains (for example, in Allegro) you can use a specially equipped play area for children;
Animals in passenger trains are transported only with additional payment. Small animals can be transported in special cages or baskets. Large dogs are transported in muzzles and leashes. In this case, the dog owner must buy all the compartments in which he plans to travel. In this case, you will not need to purchase a ticket for your dog or pay extra for transporting the animal.
Now you know a little more about the specifics of traveling by train. Let this information be useful to you in order to make your trip more convenient, enjoyable and comfortable!
