With the world on a string (Best, selected and exclusive news). Aeroflot received a four-star Skytrax rating

"received a four-star rating from the British Skytrax for the level of service. 38 airlines in the world now have a similar rating, seven airlines have a higher five-star rating, according to their own correspondent site.

Aeroflot received four stars for the level of service in all classes and types of routes, but for some parameters the ratings are slightly lower. This mainly concerns the service at airports.

In economy class airport services, only three stars were awarded to check-in services, arrival services, transfer services, and boarding services were awarded only two and a half. Only baggage delivery is rated four stars.

On board in economy class, cleanliness in the cabin and in the toilets, in-flight entertainment system, Internet access on long-haul flights, and quality of food on short flights are rated with four stars. Aeroflot deserved three and a half points for the comfort of the seats, pillows and blankets, the quality of food on long-haul flights, and three points for entertainment on short flights. Worst of all is the press - two points on long-distance routes and three on the rest.

The work of the crew is rated four stars in terms of efficiency and attitude towards customers (but only 3-3.5 stars in terms of interaction with them), friendliness, constancy of service, fulfilling passenger requests, knowledge of languages, maintaining standards by all crew members. In general, cabin crew performance ratings are the most even and highest among all service areas.

In the premium economy class in terms of airport service, transfer service, arrival service and baggage delivery are rated with four stars. three and a half - check-in and boarding for the flight. On board in premium economy class, four stars are displayed in all respects - from the comfort of the chair to the availability of the press. The same goes for crew performance, except for two aspects: three and a half stars for customer interaction, and attention throughout the flight.

The usual airport service for business class turned out to be even better - four stars in almost all parameters, except for check-in (three and a half). But in the service in business lounges, passengers have complaints: four points were received only for cleanliness, staff attitude and quality of food (but not for its choice). Three and a half points were given to comfort and general atmosphere in the halls, accessibility and convenience of seats, privacy, food selection, Internet access, problem solving efficiency, service hospitality, staff friendliness and foreign language skills.

On board in business class, all parameters are rated with four stars - both on long-haul and short flights. Among these options, in addition to those previously mentioned in the economy class, there is also meals at any time at the request of the passenger. Flight attendants also received four points in all respects.

On this moment in the Skytrax rating, in addition to Aeroflot, there are two Russian airlines- its subsidiary carrier Rossiya (two stars) and Siberia (S7 Airlines) (three stars). Seven airlines in the world have the highest rating of 5 stars - ANA All Nippon Airways, Cathay Pacific, Garuda Indonesia, Asiana Airlines, Hainan Airlines, Qatar Airways and Singapore Airlines. Only the last four of them have flights to Russia.

Four stars, in addition to Aeroflot, have 38 carriers. These are Air Astana, Air Canada, Air Dolomiti, Air France, Air Mauritius, Air New Zealand, Air Seychelles, Austrian Airlines, Azerbaijan Airlines, Bangkok Airways, british airways, China Airlines, China Southern Airlines, Dragonair, Edelweiss Air, Emirates, EVA Air, Finnair, Hong Kong Airlines, JAL, JetBlue, KLM, Korean Air, Lufthansa, Oman Air, Porter Airlines, Qantas, Royal Air Maroc, Saudi Arabian airlines, silk air, South Africa Airways, SWISS, Thai Airways, Tianjin Airlines, Turkish Airlines, Virgin Atlantic, Virgin America, Virgin Australia. Only 14 of them regularly fly to Russia.

Something I have a lot about aviation in Lately I write ok...

Skytrax ratings first appeared in 1999 and are currently among the most respected in the world. This is a global rating that classifies airlines and airports by their main line of work, by the quality of service, by the standards that are accepted in companies, by the work of personnel. There are about 600 criteria in the rating, according to which the final independent assessment is made. An audit is carried out not only of the number of services provided, but also of their actual implementation. In general, it turns out quite reasonable and real picture that develops in the airlines. In addition to airlines, airports and everything related to air travel are also evaluated.

For airlines, a clear and simple star rating system has been adopted. Accordingly, 5 stars - excellent, 1 star - bad.

FIVE STARS

ANA All Nippon Airways(Japan)

IATA: NH | ICAO: ANA

An airline founded in 1952 that started out as a helicopter carrier. Base airport: Tokyo-Narita. Included in Star Alliance, has in its fleet 188 aircraft and operates in 71 directions. Controls five Japanese airlines, including one low-cost airline and one cargo airline. Main international flights performed in South Korea, China, South East Asia, USA and Western Europe.

Asia Airlines(South Korea)

ICAO: oz| IATA: AAR

The base airport of the airline is, logically, Seoul-Incheon. The carrier was founded in 1988. At the moment, the airline's fleet has 68 aircraft, it is planned to expand the fleet to 103 aircraft. Flights are operated to 98 destinations, including cargo flights. Asiana was the first airline in its class to receive ISO 14001 certification in 1996. In 2010, Skytrax Asiana was recognized as the best airline in the world. Has a Star Alliance membership.

Cathay Pacific Airways(Hong Kong, China)

IATA: CX| ICAO: CPA

The flag carrier airline of Hong Kong, a member of the Oneworld alliance, has long history that began in 1946. Based at Hong Kong Chek Lap Kok International Airport, it has 112 destinations in the route network, two subsidiary airlines Dragonair and Air Hong Kong. The aircraft fleet consists of 138 aircraft, including cargo aircraft, and another 90 aircraft have also been ordered. At the same time, they include all wide-body aircraft.

Hainan Airlines(China)

IATA: HU| ICAO: CHH

The largest private airline in China, which is the fourth in the country in terms of fleet size. Formed in 1989. Home airport - Haikou. The airline's hub is also the port of Beijing-Capital. The airline's fleet flies 113 aircraft in 90 directions. The Boeing 737-800 is the backbone of the fleet (66 aircraft).

Malaysia Airlines(Malaysia)

IATA: MH| ICAO: MAS

Another member of the Oneworld alliance, founded in 1947. It has 82 aircraft in the fleet (another 56 have been ordered), operates in 85 directions. The airline has had to overcome several crises in its history, which did not prevent it from getting the maximum rating. The airline owns more than 20 subsidiaries. The carrier's main workhorses are Boeing 737-400s, although they will be retired this year. They should be replaced by 737-800s, of which 40 have been ordered.

Qatar Airways(Qatar)

IATA: QR| ICAO: QTR

The national airline of Qatar, which has existed since 1993. Member of the Oneworld alliance. The airline's base airport is Doha. The carrier's fleet is represented by 127 aircraft (including cargo), and there are also 144 orders for new aircraft. The geography of flights is represented by 133 destinations. The backbone of the fleet Qatar Airways are Airbus aircraft A320-200 in the amount of 31 pieces.

Singapore Airlines(Singapore)

IATA: SQ| ICAO: SIA

It appeared in 1947 under the name Malayan Airways. It has a base at Singapore Changi Airport. Member Alliance Star Alliance, with a fleet of 101 aircraft (74 more on order), route network covers 66 destinations. SilkAir is a subsidiary of Singapore Airlines. The airline has in its fleet only wide body aircraft, as they will perform mainly transcontinental flights. Most of all in the fleet of the carrier is the Boeing 777-200 (26 aircraft), although there are also giants Airbus A380-841 (471 seats on board), as well as orders for the new Airbus A350.

As we see, everything five star airlines- Asian.

FOUR STARS

I'll just give you a list famous airlines with a four-star rating Skytrax versions:

• Air Astana(Kazakhstan)
• Air Canada(Canada)
• Air France(France)
• Austrian(Austria)
• british airways(Great Britain)
• Emirates(UAE)
• KLM(Netherlands)
• Lufthansa(Germany)
• Swiss(Switzerland)
• Turkish Airlines(Turkey)

Here I have indicated far from all the companies that participate in the rating and have four stars. These are the ones that are most likely to be encountered in Kyiv, when flying somewhere close (or far, but from Kyiv).

THREE STARS

• Aeroflot(Russia)
• Air Arabia(UAE)
• AirBaltic(Latvia)
• Air Berlin(Germany)
• Alitalia(Italy)
• El Al(Israel)
• Moldovan Airlines(Moldova)
• Transaero(Russia)
• United Airlines(USA)
• US Airways(USA)
• WizzAir(Hungary, Ukraine)

TWO STARS

ONE STAR

Surprisingly, only one airline managed to get one star: Air Koryo(North Korea), where the plant them. Antonov recently managed to sell the An-148.

– – – – – –

AWARDED AIRPORTS

Global Winners

1. Singapore Changi (Singapore)
2. Seoul Ichehon (South Korea)
3. Munich, Germany)
4. Hong Kong (Hong Kong, China)
5. Amsterdam Schiphol (Netherlands)
6. Tokyo Haneda (Japan)
7. Beijing Capital (China)
8. Zurich (Switzerland)
9. Vancouver (Canada)
10. London Heathrow (UK)

Singapore Changi Airport

Winners in Eastern Europe

1. Budapest, Hungary)
2. Kyiv Borispol (Ukraine)
3. Tallinn (Estonia)
4. Riga, Latvia)
5. Bratislava (Slovakia)
6. Belgrade (Serbia)
7. Tbilisi, Georgia)
8. Sofia (Bulgaria)
9. Varna (Bulgaria)
10. Burgas (Bulgaria)

We can be glad for the good result of Boryspil.

Budapest Franz Liszt Airport

Thank you for your attention.

Let's take a closer look at the top ten best air hubs, and at the same time Russian ones, which managed to get into the top hundred in the world.

100th place: Kazan Airport (Kazan)

This year, Kazan Airport managed to move up three positions and enter the top 100. According to the results of the past year, its passenger traffic amounted to 1.8 million people. This indicator makes it the 17th busiest among other Russian air hubs. From here it's established air traffic with Turkey, UAE, Greece, Spain, Finland, Thailand and other countries.

78th place: Sheremetyevo Airport (Moscow)

"Number one" in Russia in terms of passenger traffic - Sheremetyevo Airport - became the 78th best according to Skytrax, rising from 84th place. Around modern airport there are several hotels. For many, even experienced passengers, it will come as a surprise that there is an airport museum on the 5th floor of terminal F, where you can admire an interesting exposition while waiting for a flight.

53rd place: Domodedovo Airport (Moscow)

Moscow Domodedovo Airport is among the twenty airports in Europe with the most intensive passenger traffic. In 2015, 30.5 million passengers passed through it. There are 11 business rooms, a spa, shops, a cafe and a restaurant. Especially for believers, a mosque and a chapel of the Archangel Michael were even arranged.

With the beginning of the second decade of the 21st century, the airport of the capital of Qatar could no longer cope with the increasing passenger flow. In 2014, a new air hub, Hamad, was opened. Its actual location in the real desert simply obliged the designers and architects to turn this place into a man-made oasis. Indeed, many water installations, compositions of living tropical plants in spacious halls with high ceilings served as an excellent contrast to the hot lifeless sands. By the way, it is Hamad Airport that boasts the longest runway in the world - 4.9 km.

For the construction of the new Kansai Airport, the Japanese, with their very burning problem of cramped territories, decided to build a separate man-made island near Osaka. It was not just anyone who was involved in the development of the airport project, but Renza Piano himself, an Italian architect, one of the creators of the high-tech style. The airport officially opened in 1994, and since then there has been a continuous struggle against the subsidence of the artificial island. Despite all the problems, the air harbor functions more than successfully, and in the near future a new runway 4 km long will be completed here.

Heathrow Airport in London needs no special introduction - it is the largest air harbor in the British capital. However, Skytrax experts separately rated it as the best airport for shopping. In an underground bunker, not far from the old non-working traffic control tower, is the chapel of St. George.

7th place: Zurich Airport (Zurich)

Zurich Airport is the largest in Switzerland and at the same time one of the busiest in Europe. Three runways operate almost non-stop. Zurich Airport is also praised by many experts for its “friendly interface” - it is impossible to get lost in it thanks to well-designed navigation with visible and understandable signs and information stands. In the center of the complex there is a commercial area with many shops, cafes, a first-aid post and a post office.

Another Japanese airport and another artificial island is Chubu. The whole complex is located in Ise Bay near Tokoname city. On its territory there is a large shopping mall"Skytown". More than 60 shops operate on its 4 floors. The island is connected to the "big" Japan by a toll road.

Another "island" airport ranked among the best in the world according to Skytrax is Hong Kong Airport on Chek Lap Kok Island, which opened in 1998 for commercial flights. Laconic architecture, accessible signs and overall very thoughtful navigation, plus the whole system free shuttles- all this makes Hong Kong's air harbor rightfully one of the most convenient in the world. Terminal 2 has 36 bus stations, from where route and tourist bus routes constantly run.

One of the oldest airports in Japan - Haneda (built in 1931) - is still the country's most important air hub. Its major sister city is Narita Airport. Both serve Greater Tokyo. From Haneda Airport, you can easily get not only to Tokyo, but also to other destinations. There is a railway connection and a modern monorail. The airport has a special terminal for VIPs and two parking lots for private aircraft.

Munich Airport is the second busiest Harbour Air Germany. Larger passenger traffic is observed only at Frankfurt am Main Airport. Quite expectedly, the Munich air hub has its own brewery, where tourists can even get to. To pass the time while waiting for a flight, you can visit other excursions around interesting places one of largest airports.

One of Asia's busiest air harbors, it is also one of the most modern, luxurious and versatile. Here there was a place for anything - rest rooms, massage parlors, golf courses, a casino and even a skating rink and winter gardens. local zone duty free considered one of the best in the world. It may also be interesting for a bored traveler to visit the museum of traditional culture. Every day, all terminals host a costumed performance depicting a royal procession.

Finally, the best of the best - Changi Airport in Singapore left all competitors behind. Last but not least, Skytrax placed Changi in first place in the rankings, evaluating its exclusive conditions for guests. A five-meter wall of living plants, entire collections of cacti and orchids, a butterfly garden, as well as comfortable relaxation areas and free massage chairs - this is just a small part of what Singapore's main air harbor can offer the traveler.

Research company Skytrax has published another rating best airports of the world, compiled on the basis of feedback from passengers. The top three remained unchanged - Singapore's Changi Airport, South Korea's Incheon and Munich Airport. There are three Russian airports in the top 100: Domodedovo dropped to 53rd place, having lost two positions since last year, Sheremetyevo rose from 84th to 78th place, Kazan International Airport rounded out the top 100.

Last night, the next rating of the 100 best airports in the world from the international research company Skytrax was published. The company states that the rankings are based on passenger feedback, which the company regularly conducts extensive public opinion surveys to obtain.

Singapore's Changi Airport took first place in the 2016 ranking, retaining its leadership from last year. Skytrax notes that passengers who have been to Changi appreciated the efforts of the airport management, equipping it, among other things, with two 24-hour cinemas that show the latest film market news for free, a swimming pool and a year-round garden with tropical plants and butterflies. The top three airports in the world have remained unchanged since last year: after Singapore, South Korean Incheon is in second place, and Munich International Airport is third. Also in the top ten were Tokyo Haneda Airport, Hong Kong International Airport, another Japanese airport - Santorea, Swiss Zurich Airport, London Heathrow, Japan's Kansai Airport in Osaka and the international airport in Qatar's capital Doha.

There are three Russian airports in the world's top 100 airports, with Moscow's Domodedovo ranked highest. He ranks 53rd (last year he was 51st). Behind him is the Moscow Sheremetyevo Airport, which rose to current year to 78th place from last year's 84th. Kazan airport closes the top 100.

Specializing in the study of the quality of services provided in the aviation industry, presented the most prestigious awards to the best airports in the world, which are determined in the course of an annual survey. The Aviation Industry Oscars ceremony took place on March 14, 2017 at the Expo Passenger Terminal in Amsterdam. In 2017, Changi [is one of the largest construction projects in the history of Singapore] was recognized as the best airport, and the event was attended by presidents, CEOs and top airport managers from around the world, recognizing the importance of the Skytrax awards.

In addition to the top 10 airports in the world in 2017 presented below, Skytrax has presented a ranking of airports by category. In particular, London Heathrow Airport was recognized as the best for shopping, Haneda International Airport was named the cleanest aviation hub, Kastrup in Copenhagen became the leader in terms of security, while Sukarno Hatta in Tangerang was named the most progressive airport.

1. Changi International Airport

For the fifth year in a row, Singapore's Changi has received the title of the best airport in the world. Despite numerous awards and awards for the high level of passenger service, Changi management is still working to improve the service.

2. Tokyo International Airport

Tokyo International Airport was originally the main airport for the Tokyo region, but today it shares this role with Narita International Airport. In terms of passenger traffic, it is the second airport in Asia and the fourth in the world after Atlanta, O'Hara and Heathrow. In addition, in 2017, Haneda topped the ranking of the cleanest airports in the world.

3. Incheon International Airport

Incheon International Airport is not only the largest aviation hub South Korea, but also one of the largest airports in the world in terms of volume international air transportation and the number of aircraft takeoffs and landings.

4. Munich Airport

In one year, Franz Josef Strauss International Airport Munich lost one position, but its second terminal, with a capacity of more than 25 million passengers per year, became the leader among best terminals in the world.

5. Hong Kong International Airport

Hong Kong International Airport, or Chek Lap Kok Airport, has maintained its position as one of the best in the world, and has also been recognized by passengers for the quality of the meals it provides. In 2015, Hong Kong International Airport served 68.5 million passengers per year. In addition, Chek Lap Kok is the first in the world in terms of the number of cargo flights handled.

6. Hamad International Airport

The airport has two runways located at a distance of two kilometers from each other, which allows for independent use of both lanes.

7. Chubu International Airport

The Japanese airport is a large complex of facilities on artificial island in Ise Bay near the city of Tokoname.

8. Zurich Airport

The commercial airport in Switzerland is one of the busiest airports Central Europe and largest international airport countries.

9. London Heathrow Airport

Considered the second busiest passenger airport in the world and the first in Europe, Heathrow lost one position in the rankings, but topped the ranking of the best airports for shopping.

10. Frankfurt am Main Airport

The largest airport in Germany ranks fourth in Europe in terms of the number of passengers served, behind Heathrow, Paris Charles de Gaulle and Istanbul Ataturk Airport.