Programs for organizing the work of the hotel. What are hotel automation systems

The use of a hotel automation system ensures the clarity of customer service, establishes control over the actions of service personnel and reduces costs. Management of a boarding house, hotel or mini-hotel based on innovative technologies and special software is a way to a new level of service provision and a guarantee of the prosperity of your business.

The specifics of the activities of the personnel of boarding houses and hotels differ significantly from other sectors of the provision of various kinds of services, since in the hotel business you have to constantly interact with large amounts of information regarding room reservations, the number of days of stay, check-out time, etc., provide relevant reporting, and also monitor high level of service. Therefore, automated hotel systems are characterized by a wide level of distribution and implementation.

Key Benefits of Hotel Automation

Hotel automation is capable of:

• combine information about the activities of all departments into a single information system;
• make reservations and pay in any convenient way;
• perform accounting of movement, expenditure of hotel resources;
• increase the speed of managing the number fund;
• Minimize the time during the settlement of guests;
• enter the necessary accounting information into a single system;
• organize the logic of the work of the porter, maids, catering staff;
• form an accounting price of the services provided, keep records of profits;
• restrict access areas for personnel;
• improve work safety through the use of video surveillance and other systems.

Hotel automation, the programs for which are available for use by each user, allows you to implement a set of tasks. Their implementation ensures a high level of work and quality service. In other words, hotel automation allows you to modernize the entire complex of providing hotel services, increase the speed of information processing and the level of coordination of personnel actions, while automation of manual labor reduces the likelihood of errors, which affects the quality of reporting. And for management there is a rich layer of material for analyzing business processes.

Hotel Management Software Key Features

Software products for hotel automation belong to a group of special software systems called Property Management Systems - systems for managing real estate elements. In addition to directly HMS, these include software products for managing other facilities (gyms, restaurants, bars), as well as programs for managing warehouse complexes, supermarkets, government agencies.

All proposed HMS have a similar structure, consisting of several main modules:

• block of registration and service of guests;
• control and management services;
• interfaces to external systems.

Any automated hotel has its own set of execution units, but the standard set of functions is as follows:

1. receptionist- an important module responsible for the registration and settlement of the guest in the room, and, accordingly, the calculation and eviction. The interface of this service is made in the form of an interactive checkerboard plan of accommodation, which performs all tasks related to accommodation and customer service.
2. Booking- a service that allows you to determine the availability or occupancy of rooms for a certain period, as well as create and cancel advance bookings.
3. Maid module- serves to plan the schedule of staff on duty, cleaning rooms, forming a list of work performed (cleaning, changing towels, making toilet cosmetics, etc.). Usually, the module performs the calculation of the number of points received by the staff in the performance of work, and it also controls the availability of mini-bars.
4. Administration- the service is intended for setting up the work of the software product itself, changing prices, exchange rates, etc.
5. Accounting- serves to transfer information for further processing to accounting programs (as a rule, this is "1s"). But there are some hotel software products with the capabilities of "1s".

Interaction with external systems

Automated hotel management is used in conjunction with a variety of external systems that control the operation of equipment in the hotel and provide a range of diverse services to guests.

To the equipment used in the conduct hotel business, relate:

• Fiscal registrars for conducting any financial transactions with payment and credit cards and cash, which guests can pay.
• Access control systems - electronic locks of "offline" and "online" types are widespread. The latter send to the main program information about personnel access, unauthorized access attempts.
• Energy saving - one of the applications of the access system - the so-called energy-saving pocket, designed to store a key card, turn on the electricity in the room. Certain automated systems may set temperature regime in the room based on the presence / absence of residents, etc.
• Special pay-TV systems that allow guests to watch TV channels, without advertising or “video on demand”. This demonstration is provided by content providers and is broadcast only on the hotel network.
• The possibility of online booking - a service with which the guest can choose and book a room on their own. This increases the level of confidence in the hotel, increases the influx of customers.
• Automation systems for bars and restaurants - organizes the automation of the order and transfer to execution, accounting for stocks and control of the movement of goods, protection from unscrupulous workers.

Important! Organize guest services so that grocery bills are paid at check-out. Why the system requests information about the guest, his account status, transmitting information about the services used.

Programs for hotels in the Russian market

• smart hotel- the most powerful software for hotel management, operating on the 1c platform. This program performs any required functions for hotel automation, including main office hotels and restaurant management.
• Fidelio is a software that has been used in the Russian hotel business for more than 30 years. The cost of installation is determined on an individual basis and mainly depends on the size of the hotel, the equipment of the hotel. And also it should be noted that one of the most expensive software systems.
• Edelweiss is a Russian development, the cost of which is determined by the number of jobs.
• 1C Hotel- the most inexpensive and simple solution, the price depends on the number of jobs.

Summing up

Of course, hotel automation is a mandatory step for growth and development. own business. But before you start automating the business processes of your hotel, it is recommended to formulate the main requirements and tasks for such a system. Usually, the choice is in favor of the system that is more in line with the opportunities relevant to the hotel or hotel at the current stage of development.

Hotel management program, hotel, baserecreation allows you to replace traditional methods of work tourist complex for the sale of vouchers and the implementation of paid services for the automation system for accounting for reservations, numbers, customers , access control management (ACS) rooms using RFID locks and RFID customer cards.
Booking software rooms in a hotel, hotel is installed in the sales or reception department for booking rooms, convenient and quick check-in of guests in a hotel, hotel, recreation center, for managing the rental of infrastructure and the implementation of paid services of the complex.

Scope of the system

Trial version for 20 days

New program features

System users and compatible equipment

System capabilities for users

Sales Managers: reservation of places and implementation of accommodation services in the number of rooms, registration of vouchers, sale of additional paid services of the complex, printing of payment and accounting documents;
Complex administrators: registration of a client in the room stock, check-in / relocation from room to room, programming access cards to the door lock controllers in the room, early check-out, extension of stay in the room, implementation of additional paid services, printing of payment documents;
Complex accountant: keeping records and monitoring the implementation of services, uploading data to the accounting system;
Control complex a: formation of operational reporting on the operation of the complex;
Door lock controllers: management of access to the rooms of clients, employees of the complex.

Our program will allow you to improve the quality of service for your customers from the moment of booking a room to the moment of eviction from the hotel complex, will allow you to distribute and regulate the load of rooms and staff, increase "transparency" in the work of the complex staff.

The cost of ready-made solutions

Program interface

Main menu of the program

Main menu provides access to program sections and its settings:

Reference books, Rooms, Service, Help, About the program.

	Menu References contains subsections: Employees Templates Services Holidays Checkout Rental objects
	Employee Directory is designed to restrict user access rights to the system. Each employee is assigned a name and password, which he enters at the time of entering the program. Full name of the employee employee name in the system employee's position employee login password employee rights to work in the system
	Template Reference serves to create templates used when filling out payment and accounting documents. list of payment purpose templates
	Service Directory designed to create and maintain a range of services provided by the hotel complex
	Holiday Directory of the hotel complex allows you to set a schedule for the prices of weekends and holidays.
	Checkout Directory of the hotel complex is used to set up all types of cash desks and cash flows of the enterprise.
	Directory of rental objects is designed to set up and book all kinds of objects that provide Additional services complex.
	Section "Rooms" contains subsections: Rooms. Setting up the number of rooms Counterparties. Setting up the list of counterparties Vouchers. Travel log keeping Documentation. Maintaining accounting documents Reservation. Room reservation Payments. Keeping a journal of payments Insurance rates. Keeping an insurance journal Statuses. Setting the display of logs Certificates. Accounting for the sale and cancellation of certificates Discount cards. Accounting for discount cards and savings Rental of objects. Reservation and sale of add. service G
	Magazine "Numbers" serves to create and maintain a list of rooms in the hotel complex. list of fund numbers, filling schedule for the period, information about residents on the date list of room categories list of additional directories list of price lists with price validity periods
	Magazine "Counterparties" is designed to maintain a list of all counterparties of the hotel complex. Details of a legal entity Individual data Travel agency commission
	Magazine "Putevki" contains a list of vouchers (sales magazine) of the hotel complex. List of all created tickets Information about the sale of additional services for accommodation on a ticket Information about clients visiting the complex on a package tour Ticket payment information Package accommodation plan
	Magazine "Documents" designed to generate accounting documents - invoices, waybills on the basis of one or more vouchers created for the counterparty.
	Magazine "Bron" serves for booking free rooms and processing the sale of vouchers. Choice of building, floor, room category Choice of period of residence Choice of food type Calculation or selection of discounts
	Journal "Payments" allows you to keep a consolidated journal of all payments for the services of the complex.
Magazine "Certificates" designed for accounting gift certificates hotel complex. Accounting for issued certificates Cancellation of certificates for payment for complex services Magazine "Discount cards" serves to keep records of discount cards issued to customers, taking into account all savings. Issuance of a discount card Accounting for savings on discount cards Providing a discount on the card Magazine "For rent of objects" allows you to book hourly infrastructure facilities that provide additional services of the complex. Setting up rental objects Booking the rental time of the object Calculation of the cost of rent Rent payment

Cloud system for managing hotels, apartments, hostels and other hospitality facilities. Represents a turnkey solution - a website and a program for a hotel on a single platform. The intuitively simple management interface contains all the necessary modules for successful work: a booking and payment module, synchronization with online hotel booking portals, an interactive checkerboard, accounting for the number of rooms, a customer base, the ability to set up flexible rates, accounting for calculations, a block of reports and analytics.

Cloud service for hotels. A convenient booking table allows you to quickly track the state of the room stock and manage the check-in / check-out of guests. The database of orders and information about guests allows you to effectively manage relationships with customers and agents.

Hotel management service. Management of the room stock, receiving reservations via the Internet and reporting to the Ministry of Internal Affairs within one window.

Easy cloud management system for a hotel, hostel, recreation center.

Cloud automation system for hotels, hostels, apartments. Allows you to enter guest data, issue invoices, manage accommodations and rooms, synchronize with all popular online booking systems (booking.com, expedia.com, agoda.com, etc.), create your own online booking system on your own website, issue invoices, manage paperwork and generate reports.

The automated hotel management system "Edelweiss" allows you to automate all the functions of the reception and accommodation service, accounting and management reporting, consolidate information and provide data from related systems with integrated automation.

CRM system for hotels. Automatic processing of applications from the site. Booster block of thinking guests

Cloud management system for any accommodation facility. Combines a number of products: Bnovo PMS, Channel Manager, Online Booking Module. Designed to automate guest service, manage rooms and rates, sell rooms online. It has a wide range of tools to control financial activities, reports and analytics, increase guest loyalty.

Cloud system for hotels, hotels. Automates functions: room stock management, room booking, price updates, storage of guest histories, reporting... Booking module for website, social networks.

Online service for managing a hotel, hostel, apartment. Unlimited number of categories and rooms, booking by bed. Booking module for your website. Seasonal rates and discounts. Online booking payment bank cards, payment systems. Client base. Statistics and reports. Multi-user mode with flexible access rights.

Configuration for solving the main tasks of the hotel business. Thanks to the modular structure, our product is easily scalable and customizable. different types business. It solves the problem of queues in large hotels and allows you to arrange a guest's settlement in just a couple of seconds: the system at the reception instantly scans a QR code and issues a room key.

Cloud management system for hotels, apartments, hostels. Designed to automate both chain hotels and individual hotels. There is integration with related systems: hotel website, sales channels, fiscal registrar, migration accounting system, restaurant system.

The program of automation and management of the hotel and the hotel. Client-server application. Easily interfaces with any peripheral system (for example, fiscal registrars). There is a mobile application.

Online service for hotels, resorts, cottages, camp sites, mini-hotels, hostels, apartments. Modules for sales automation, booking automation and hotel management and online room sales module for the site.

Hotel software. Convenient booking calendar. Extended accounting. Synchronization of bookings with dozens of portals and travel agencies. There is a free version.

Cloud hotel management system. It has all the necessary functionality for the work of the reservation department, reception. Integration with leading Channel managers, own Booking engine, electronic room service. Adaptive interface.

Cloud automation system for hotels, inns, sanatoriums, recreation centers and other establishments of the hotel business. The main blocks of the system: room stock, tariffs, data on places, Feedback with the client, service, reception.