What phrases should a maid know in English. English in the hotel. Learning vocabulary

During your vacation, you want to feel as comfortable as possible. To feel confident in a hotel abroad, you need to know English.

Of course, the best option is to study English in order to be able to communicate calmly.

But if you don’t have time, and the trip is coming soon, then the following phrasebook on the topic “English in the hotel” will help you book a room, clarify information or solve a problem at the hotel.

1. How to book a hotel room

First, let's look at the classification of hotel rooms:

single
Single Room

double
double room (with one double bed)

twin
double room (with two double beds)

triple
Triple room

adjoining rooms
two rooms with connecting door

standard room
Standart room

superior room
superior room

junior suite room
junior suite

suite room
suite

presidential suite
presidential suite

To clarify the details of your room, the following questions will help you.

What floor is my room on?
What floor is my room on?

Does the room have a bath/shower?
Does the room have a bath/shower?

Does the room have a balcony?
Does the room have a balcony?

Does the room have an air conditioning/refrigerator/ hairdryer/ safe?
Does the room have air conditioning/fridge/hairdryer/safe?

Does the room have the Internet access? Is it free of charge?
Is there internet access in the room? It's free?

Now let's move on to booking the room itself.

Can I book/reserve a room, please?
Can I book a room?

What kinds of rooms do you have?
What kind of rooms do you have?

I need a double/single room for …. days.
I need a double/single room for … days.

I would like a non-smoking room.
I would like a non-smoking room.

Do you allow pets?
Do you allow pets to stay?

I would like a double/two single beds.
I would like a double bed/two single beds.

Does the hotel provide airport transfer?
Does the hotel provide a shuttle to the airport?

I am going to stay for a week.
I am planning to stay for a week.

I am going to leave….
I'll go ….

When is check-out time?
When should I vacate the room?

Would it be possible to have a late check-out?
Can I check out later?

How much is it for one night?
How much is a room for one night?

Do you have anything cheaper?
Can you suggest something cheaper?

Can you offer me any discount?
Can you offer me a discount?

Is this the total price?
Is this full price?

How much is for the room including breakfast?
How much is the room price including breakfast?

How can I pay?
How can I pay?

Do you need a deposit?
Is it necessary to leave a deposit?

What's your name, please?
State your name, please.

What sort of room would you like?
Which room would you like to rent?

Do you want to have breakfast included?
Would you like breakfast included?

When will you arrive?
When are you arriving?

How long would you like to stay in our hotel?
How long do you plan to stay in our hotel?

We don't have any double rooms.
We do not have available double rooms.

You have to check-out before 12 p.m.
You must vacate the room by 12 noon.

You have to pay in advance.
You need to pay up front.

Will you pay in cash or by credit card?
Will you pay in cash or by card?

May I have your name and telephone number, please?
Can I get your name and phone number?

2. How to register at the hotel

Upon arrival at the hotel, you will need to register.

Hello, I have a reservation for a single/twin/triple/double room.
Hello, I have booked a single/double/triple/two bed room.

What time do you serve breakfast?
What time is breakfast?

Could I have lunch in my room, please?
Can I have dinner in my room, please?

What time’s the restaurant open for dinner?
What time does the restaurant open for dinner?

What time does the bar close?
What time does the bar close?

Where are the lifts?
Where are the elevators located?

Can you show me to my room?
Could you show me to the room?

Do I pay now or at checkout?
Do I need to pay now or when I check out?

Have you got a safe? Is it free of charge? How much is it?
Do you have a safe? Is it free to use? How much does it cost to use the safe?

Questions you may be asked.

Could I see your passport, please?
Please present your passport.

Could you please fill in this registration form?
Could you fill out this registration card?

Breakfast’s from…. till …
Breakfast from ... to 11 ...

Dinner's served between … and ….
Dinner is served from … to ….

Would you like any help with your luggage?
Can you help with your luggage?

Here's your room key.
This is the key to your room.

Your room's on the second/third/fourth floor.
Your room is located on the second/third/fourth floor.

I "m afraid that your room isn't ready yet, sir.
I'm afraid your room isn't ready yet, sir.

3. Room service and problem solving

While you are staying in a hotel, you will have to at least elementary level communicate with service personnel.

Could I have a wake-up call at eight o'clock?
Could you wake me up at eight o'clock?

Where's the bar/gym/swimming pool/restaurant?
Where is the bar/gym/pool/restaurant located?

Could you send dinner to the room…, please?
Could you send dinner to your room… please?

Where can I find an iron?
Where can I find an iron?

Could I have the towel, please?
Could you give me a towel please?

Can I have an extra bed/blanket?
Can I get an extra bed/blanket?

Could you please change the sheets?
Could you change the bed linen please?

My room is messy, and I would like it cleaned.
My room is a mess and I would like it to be cleaned.

How can I get to the ….. from the hotel?
How do I get to …. From the hotel?

Could you please call me a taxi?
Would you please call a cab for me?

How do I turn on the air conditioner?
How can I turn on the air conditioner?

I've lost my room key.
I have lost my room key.

My room's not been made up.
My room is not cleaned.

The room is too noisy/cold/hot.
The room is too noisy/cold/hot.

There is no soap/towel/shampoo in my room.
No soap/towel/shampoo in my room.

There isn't any hot water.
The room does not hot water.

The television/air conditioning/shower doesn't work.
TV/A/C/shower not working.

Could you send someone up to fix it?
Could you send someone to fix this?

I am not feeling well. Is there a doctor in the hotel?
I am sick. Is there a doctor in the hotel?

My neighbors are too noisy.
I have very noisy neighbors.

4. Departure from the room

You will need the following phrases at the end of your stay at the hotel.

I would like to check out.
I would like to leave.

Could I have a receipt, please? I am leaving tomorrow.
May I have a check please? I leave tomorrow.

I would like to pay my bill.
I would like to pay my bill.

I'll pay by card.
I will pay by card.

I'll pay in cash.
I'll pay the bill in cash.

I think there is a mistake in my bill.
I think there is a mistake in my account.

Can I get my deposit back?
Can I withdraw my deposit?

I have/haven't used the minibar.
I used/didn't use the minibar.

Could I have some help bringing my luggage down?
Please help me get my luggage downstairs.

I really enjoyed my stay.

Questions you may be asked:

Are you ready to check out?
Are you ready to leave?

What room were you in?
Which room did you stay in?

How would you like to pay?
How would you like to pay?

Did you use the minibar?
Did you use the mini bar?

I need your room keys, please.
I need the keys to your room, please.

Remember that just printing out these phrases or writing them out is not enough. Be sure to practice using them until they are completely automatic.

How to train correctly? I told in this article.

After training, a great way to reinforce the material is to play situations on this topic.

« Welcome to the hotel California, such a lovely place, such a lovely place, such a lovely place.” - Eagles

Today we will analyze the topic of hotels, check-in and stay. And also expressions with them.

About that, I already wrote, now let's talk about the settlement.

A bit of history. Where did hotels come from? The history of hotels dates back to ancient times.

Trade relations have always served as an impetus for the emergence of new hotels. Merchants traveled through the cities and often stayed out in the open. A little later, rooms were built for them, which were surrounded by a high wall. The wall protected not only from wind and bad weather, but also from robbers.

The Romans built mansions to receive travelers. In the Middle Ages, monasteries and abbeys served as a refuge for wanderers.

The word hotel originates from the Anglo-Saxon "hospitality", which means hospitality (from the old French "hospice", which means a strange foster home). Now the hospice is used in a different meaning. Here you can draw an analogy with Hospital. Hospital, hospital.
Then this word turned into a hostel. Now we have a Hotel. Updated.

For centuries, hotels were simple: Two floors, on the first - a tavern, on the second - a bedroom. And a stable nearby. All this can be called an inn.

Inns, the forerunners of the first hotels, appeared in the 12th-13th centuries. They rested and changed horses. These inns - "pits", as they were called, were located one from the other at a distance of horse crossing.
In the XV century. Numerous postal stations are being created, which are in charge of the Yamsky order.

Those hotels that we have now acquired their divine appearance not at all on the lands of Eurasia, but in the USA. It happened around the middle of the 19th century, when full-fledged rooms with amenities appeared. The first hotel opened in the USA was the City Hotel with 70 rooms on Broadway in New York.

Well, what is the result? We see that american type hotels are present in all cities of the world.

The most famous are Hilton , Holiday Inn, Sheraton , Kempinski, marriot, Ritz, InterContinental.

So, let's see what we need in the hotel. Watch this dialogue. This is the first thing to do in a hotel. Then you just need to be able to use phrases correctly.

Good afternoon, sir. What can I do for you?

I'd like a single room with a bath for two nights.

Did you book in advance?

Oh, no, I didn't know I'd come to this town.

Well, let me see… Sorry, sir, we’re rather full up , I can give you a room with a shower only.

All right, I'll take it. How much is it per night?

37 pounds, breakfast included.

Can I have a continental breakfast?

Yes, of course. Will you fill in the registration form, please?

Here you are.

All right, sir, here's your key. Room 215 on the second floor. The boy will show you up.

thank you.

singleroom - single room for one

in advance - in advance

to be full up - to be filled

per night - per night

continental breakfast - continental breakfast

breakfast included - breakfast included

fill in - fill

registration form - registration form

show you up - will lead you up

Phrases that you may come across and use.

Can I reserve the room? Can I reserve a room?

Can I book the room? Can I book a room?

Sea view, please. Sea view please

Ocean view, please. Ocean view please

All inclusive. All inclusive.

It`s included in the price . It's included in the price

Can I have our key, please? Can I have our key, please?

Can you wait a little? Could you please wait a little?

What's the matter? What's happened?

I would like to complain. I would like to complain.

There are no towels. No towels

The tap drips. The faucet is leaking.

There is no socket. There is no socket.

We need electrician. We need an electrician.

We need a plumber to fix the sink. Need a plumber to fix the sink.

Please put the things in order. Please fix everything.

We have breakfast included/compulsory breakfast. Breakfast included.

Pick up the phone. Pick up the phone

Dial 01 . Dial 01

Will you wake me at 8? Will you wake me up at 8 o'clock?

Check-in time . Registration time

Check-out time . Check-out time

What can I do for you? What can I do for you

45 dollars per/for night . $45 per night

Tax and service included. Taxes and cleaning included

Fully booked. Completely filled

For weeks ahead. Weeks ahead

room service. Room cleaning

About that, you can find in the previous article.

I would also recommend reading Arthur Hailey's The Hotel. A book you can't put down. It is believed that Haley writes in the genre of a production novel. That is, what field of activity I see, I write about it. Although I must admit that the author meticulously studies what he writes about.

Daily life of a luxury hotel. A closed system, but such reversals of fate! With your fears and worries. Dramatic intrigue, broken hearts. Easy to read.

There is also a good series Magic City" (Magic City). Incredibly beautifully filmed and belongs to the retro crime drama genre. Series with an admixture of the Sopranos.

There is no need to talk about the importance of learning English and languages.

The series will tell about the most chic Miami Beach establishment of those times - the Miramar Hotel, where Mr. Blue eyes”, which is Frank Sinatra. The hotel's business manager, Ike Evans, is full of worries, because he has to solve the problems that arise every now and then, both with the mafia and with his own family, which is not distinguished by good behavior. By the way, the Miramar Hotel has both light and dark sides: during the day it is a place for diving clowns to perform and for cha-cha-cha classes, and at night it becomes a haven for gangsters and their antagonists, that is, representatives of the FBI and other structures, coming together to enjoy the great entertainment show that the hotel program has to offer. At the same time, no less dramatic events are unfolding just 320 kilometers from the coast of Miami: Comandante Fidel Castro seizes power in Cuba ...

And, of course, one cannot but recall the disastrous and controversial film by Quentin Tarantino "Four Rooms". I don’t know about you, but I didn’t understand anything about this black comedy. Talented Tim Roth and an unfinished film. For lovers of art house and alternative cinema.

Have a great day

Yana

It's good when at the reception in a hotel in another country the administrator knows Russian and can understand you, speak your language. And if ? Then the phrases from this article can help you in some situations.

In order to clarify or clarify something about accommodation, it is not necessary to know perfect English. In a hotel, for many situations, it will be enough to apply a few memorized phrases.

Let's start with how in general there will be a "hotel" or "hotel" in English: "Hotel". Easy to remember. Pronounced as [hotel] (emphasis on "e").

Phrases and their application

To begin with, imagine the situation that you have not yet reached your hotel. But you have a business card with his name, and you can't find him, despite the fact that you are already somewhere nearby. Then you can, showing him a business card with the name of the hotel:

If you looked at the proposed room, and you didn’t like it, in English it can be expressed like this:
I don't like this room. I don't like this number. [ay dont like zis room]

Accordingly, if you want to say that you liked it:
I like this room. I like this number. [ah like zis room]

What is important to know when checking into a hotel

If you have booked your stay at this hotel in advance, tell the reception desk:
I have a reservation. A room has been booked for me. [ah hav e rezation]

Of course, first of all, you need to find out when the check-out time is at the hotel.
What is the check-out time? When is checkout time? [Wat of the check-out time?]

What is my room number? What is my room number? [wot from mai rum nambe?]
What floor is my room on? What floor is my room on? [wat flo from my room he?]
When do you serve breakfast? What time is breakfast? [wen du yu show breakfest?]

As you understood from the text above, the checkout time in English is: check-out time.
And “late check-out” from the hotel in English will be: late check-out [late check-out]. Those. This is a departure later than checkout time.
Early check-in: early check-in [eoli check-in].

Extension

If you want to extend the hotel room, then in English you can notify the administrator about this using the following expression:

I'd like to extend my stay for two days. I would like to extend my stay by two days. [go like to ixtend may stay fo to daze]

The example indicates two days, but if you need to say about a different amount, use the article about, and substitute your own version in this phrase.

Of course, we have given as examples only a small list of phrases and words that will be useful for you to use in the hotel, when communicating with the hotel administrator and at the reception. But, we hope that this material will be useful to you in application, especially if your knowledge of the English language is quite minimal.

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Dialogue #1

good evening. Can I help you? - Good evening. I can help you?
- Yes, please. I "d like a room for the night. - Yes, please. I would like to rent a room for the night.
- Would you like a single room or a double room? – Would you like a single room or a double room?
- A single room, please. How much is the room? - Single room, please. How much is the room?
- It's $55 per night. - $55 per night.
- Can I pay by credit card? - Can I pay by credit card?
- Certainly. We accept Visa, Master Card and American Express. Could you fill in this form, please? - Certainly. We accept Visa, Master Card and American Express. Could you fill out this form, please?
- Do you need my passport number? - Do you need my passport number?
- No, just an address and your signature. - No, only the address and your signature.
- Here you are. - Here you are.
- Here "s your key. Your room number is 212. - Here is your key. Your number is 212.
- Thank you. - Thank you.
- Thank you. If you need anything, dial "0" for the reception area. Have a good stay! - Thank you. If you need anything, dial "0" in the reception area. Have a nice rest!

Dialogue #2

good evening. How may I help you? - Good evening. How can I help you?
- Do you have any free rooms? - Do you have available rooms?
- Yes. Single, double or twin? - Yes. Single, double or twin room?
- Single, please. - Single, please.
- Would you like a room with a shower or a bath? - Would you like a room with a shower or bath?
- Just a shower will do. – Only with a shower.
- Room 319. That'll be $12.50 a night, including breakfast. How long will you be staying? - Room 319. It will be $12.50 a night, including breakfast. How long will you be staying?
- Just a couple of nights. What time is breakfast? “Just a couple of nights. What time breakfast?
- Breakfast is from 7 to 9. - Breakfast is from 7 to 9.
- And what time is dinner? - What time is dinner?
- Dinner "s from 6:30 to 8:30. You" d better hurry, the restaurant closes in 15 minutes. - Dinner from 6:30 to 8:30. You'd better hurry, the restaurant closes in 15 minutes.
Thanks. - Thank you.

Dialogue #3

room service:- Room service. - Room service.
Mary Jones:- Good morning. This is room 113. I´d like some breakfast, please. - Good morning. This is room 113. I would like to have breakfast, please.
room service:- Excuse me. Mrs. Jones? - Sorry. Mrs Jones?
Mary Jones:- That's right. - Right.
room service:- What can I do for you? - What can I do for you?
Mary Jones:- I´d like some grapefruit juice, marmalade, two scrambled eggs with two sausages, toast, and a cup of black coffee, please. How long will it take? - I'd like grapefruit juice, marmalade, scrambled eggs and two sausages, toast and a cup of black coffee, please. How long will it take?
room service:- Just a few minutes, ma'am. - Just a few minutes, ma'am.
Mary Jones:- Great. thank you. - Great. Thank you.

Dialogue #4

Good morning. May I help you? - Good morning. Can I help you?
- Yes, I'd like to check out now. My name's Adams, room 312. Here's the key. - Yes. I would like to vacate the number. My name is Adams, number 312. Here's the key.
- One moment, please, sir. ...Here's your bill. Would you like to check and see if the amount is correct? - One minute, please, sir... Here is your bill. Want to check and see if the amount is correct?
- What´s the 14 pounds for? - What's 14 pounds for?
- That´s for the phone calls you made from your room. - This is for the phone calls you made from your room.
- Can I pay with traveler´s checks? - Can I pay with travelers checks?
- Certainly. May I have your passport, please? - Certainly. Give me your passport, please.
- Here you are. - Here, take it.
- Could you sign each check here for me? – Could you sign every check here for me.
- sure. - Certainly.
- Here are your receipt and your change, sir. thank you. - Here's your receipt and change, sir. Thank you.
- Thank you. goodbye. - Thank you. Goodbye.

Long weekend ahead! It's time to rush somewhere and spend time with your loved one in another country, in some cool hotel. An overseas hotel is a place where communication in English is almost inevitable. It's not great when a long-awaited adventure is overshadowed by something, right?

To avoid stressful situations and misunderstandings, you just need our English courses for tourists and this article! Let's glide on the waves of some useful Hotel English!

The ideal idea is to spend weekends and holidays abroad and practice your English! Today we are sharing with you a selection of phrases and words that are sure to come in handy during your stay at the hotel. Hell yeah!

Booking a hotel room

After reading the article, you will definitely be inspired and want to dive into some cozy place with trendy rooms. But first you need to order everything beautifully. And then suddenly you arrive, but there are no places? Here is a stereotypical dialogue between the booking service and the client, so that everything is clear.

single room (with a full-size bed)- room for one
double room (double bed (full-size) or queen-size bed)- room for two
smoke-free- non-smoking room. Smoking or non smoking- two more designations for smoking and non-smoking rooms, respectively.
twin beds- single beds
double bed (full-size bed)- double bed
queen bed- large double bed
king-size bed- the widest bed, "royal"
triple room(one double bed and a single bed, or a different combination) - number for three
twin room- room with two beds
extra bed- an extra bed
suite- suite

On registration

And now you are at the hotel. What can come in handy here is competent English, manners and, of course, money. Make yourself at home, don't skimp on tips, and be polite.

reception- registration
(no) vacancies- free places (no free places)
complimentary(free) - included in the price, free breakfast, for example (or free shampoo, soap in the bathroom, in general, everything that you already have in your room)
continental breakfast- Continental or light breakfast included in the room rate.
check-in / check-out- registration; check-in (at the hotel) / check-out from the hotel
deposit- money paid before entering the hotel.
damage charge- a penalty for damage (paid in case of damage or loss to the hotel; if you break something, you will have to pay for it or money can be withdrawn from the deposit).
late charge- forfeit, fine for violation of deadlines. If you check out of the hotel later than the specified time - you gotta pay!
invoice- a paper invoice for payment with all client expenses that they must pay upon check-out from the hotel
signature- signature. Sometimes hotel guests are required to sign an autograph under their last name and first name on some bill or credit card receipt.
customer satisfaction- customer satisfaction or customer service quality. If guests had a great time at the hotel and are satisfied with the service, then they are visitors with high customer satisfaction.
tax- tax. One of the lines in the invoice for payment will be about taxes, interest that will go to the state. In the US, taxes vary from state to state.

In a hotel

The following list of words consists of what you can find in the hotel itself. Now you will be aware and not at a loss if you need to communicate with the staff.

main entrance- main entrance.
concierge- concierge.
bell boy/bellhop/porter- a messenger (a hotel employee carrying guests' luggage).
tips- tips. Nobody does anything for free! And to demand them is in the order of things. Giving a tip without being reminded is a great tone.
uniform- Uniform, overalls. In most overseas hotels, uniforms are mandatory for employees.
staff meeting- a meeting of hotel staff in a specific place at a specific time for a business meeting.
manager- An administrator who oversees the work of the staff. He usually does not communicate with guests unless absolutely necessary.
lifts (elevators) - elevators
stairs/staircase- ladder.
lobby- vestibule, foyer, hall for hotel guests.
restaurant- restaurant
do not disturb- do not disturb
please make up room- please clean up your room
lift out of order- the lift is not working.
vending machine- vending or vending machine for selling snacks and drinks for coins.
iron and ironing board- iron and ironing board.
patio- a hotel patio, usually with tables and chairs, or a terrace.
catering- catering, which involves not only the delivery of pre-cooked food, but also customer service: delivery, serving, cleaning, and similar services.

full board- full board (complex hotel services(wait and Three meals a day in a day)).
half board- half board (usually breakfast and dinner).
room service- room service (providing services for the delivery of food and drinks to hotel rooms).
turndown service - evening turndown service (making beds by maids, etc.).
housekeeping/housekeeper- housekeeping / housekeeper.
airport shuttle- transfer from the airport to the hotel (delivery by minibus).
parking lot- car parking on the lower floor of the hotel, parking.
buffet- buffet.
ice machine- machine with ice cubes.
wheel chair accessible- the hotel is equipped for the disabled, which means that people in wheelchairs (wheelchairs) can move freely around hotel.
fitness/workout room (gym) - fitness room, gym (gym).
swimming pool- pool.
spa- a relaxation and health complex in the hotel or a spa with a sauna, where you can be offered massages and other wellness services.
dry cleaning- dry cleaning services.
laundry- laundry service.
banquet/meeting room- banquet hall/room for business meetings.
hall(way) - a long corridor on the floors of the hotel with rooms. Also say "a corridor».
emergency exit- emergency or evacuation exit. In the event of a fire or other disaster, look for doors with this inscription. But it's better to do it in advance.
business center- business room (a hotel room with office equipment and Internet for guests, where hotel guests can spend time working).
ski storage- in hotels near ski resorts there may be rooms for storage of ski or snowboard equipment.

In the hotel room

All conveniences are at your service! Eat don't be sloppy :)

morning call / wake-up call- a reminder call (usually at the request of the hotel guest; employees call customers at the agreed time, instead of an alarm clock, to wake them up).
amenities- amenities, amenities
bath- bathroom
bathtub- bath
shower- shower
room with ocean view- ocean view room
balcony- balcony
joining/connecting rooms- number for a large company, adjacent number (two numbers passing into each other)
minibar- mini bar.
AC (air conditioning) - air conditioning.
heating- room heating system
Internet access- Internet access
wireless printing- wireless printer. The machine itself can be located somewhere in the building, and you connect to it from your own computer and print out the papers you need
fan- fan
high chairs- in hotels for families there are these special high chairs for babies
lines- bed (and table) linen, sheets, bedspreads, blankets and pillowcases. Sheets should be marked with the density of the fabric (the number of cords per unit width of the fabric), which indicates their quality and smoothness.
towel- towel
toiletries- toiletries, hygiene products
hair dryer- hair dryer; hair dryer
sink- sink for washing hands
robes (bathrobes) - bathrobes (to put on after procedures in the bathroom or shower).
lamp- lamps for additional lighting in the room
executive desk- "head's desk" - the pathos name of an ordinary table for working or writing in a room
kitchenette- kitchenette in the hotel room
curtains (drapes) - curtains (curtains)
safe- safe with code in the room for storing important things
cat- a small folding bed on wheels
pull-out sofa- a folding sofa that can be transformed into a bed.
private jacuzzi- private jacuzzi for room clients only; can be inside it or somewhere in a special place in the hotel
noisy- one of the guests' complaints about too noisy and loud neighbors

Problems and misunderstandings

But what about without them? Whether it's a problem or an adventure, it's up to you. A list of questions and answers that you can use while staying at a particular hotel.

Phrases for staying in a hotel

And there are other questions to ask if you are not sure about something. The earlier the better. Answers to possible questions are also present in the list.

Departure from the hotel

Time to say "bye-bye". We hope you will not harm the hotel and you will not be charged an extra payment)

Conclusion

We hope your holidays will be amazing and you will be recharged with fun for the whole year ahead! Staying at a hotel can be chic and simple if you have the right vocabulary. We would like all your travels to be unforgettable, in the best sense of the word. Don't freeze your... noses! BTW, could you recommend a good hotel? Share your thoughts in the comments, please!

And finally, here's an example of how NOT to communicate when ordering a hotel room. Arnold does it all wrong! Prank call, ladies and gentlemen.

Stay classy and have happy holidays!

Big and friendly family EnglishDom