Private business is clean - we open a cleaning company. How to open a cleaning company from scratch step by step

This article will discuss how to open a cleaning company from scratch step by step.

To begin with, having registered a business (individual entrepreneur or LLC) with the tax office, you should begin to study:

• target market;
• work of competing companies.

What do you need to start a cleaning company? It is necessary to decide to whom to provide services:

• commercial organizations;
• private individuals (washing floors, windows, walls, dust control).

More profitable work for legal entities is the maintenance of various industrial buildings, warehouses, offices. There are fewer private clients (usually they are quite rich people, or single men who are busy with work), in addition, the profit here is less. But the first option is more difficult, it will also require more investments.

Cleaning happens:

• one-time (including capital, including after repairs);
• daily;
• specialized (carpet cleaning, etc.).

So, it is approximately clear how to open a business Cleaning company. It is advisable to choose one direction, gradually expanding the scope of its activities. Gradually, a fairly large client base will be built up. It is necessary to take into account the presence of competition - other firms providing the same services. To begin with, it is recommended to study the activities of companies in this area: the list of services provided, prices, experience in the cleaning market. After that, you need to create a list of services provided, select suitable targets, think over a business strategy, and resolve the issue with prices, which will allow you to get more profitable customers. You will need to open a web page, or a site with detailed description services of the company (IP), contacts for communication. It is quite appropriate to advertise on television - it will pay off in a couple of weeks - a month. Promotion through print media will cost even less. The creation of the site must be entrusted to professionals who can make an online cleaning order form. All this will allow you to quickly find new customers. Now it’s approximately clear how to start a cleaning business.

Step one– registration of a business, determination of the services provided, study of the work of clients, creation of a website.

cleaning company staff

Recruitment

The next stage is recruitment and training. Employees need to be carefully selected as they determine the image of the firm, the customer experience and, ultimately, the income generated. Recommendations from friends or advertisements are suitable for hiring employees. When the recruitment is completed, the employer teaches the cleaners how to properly use modern equipment, detergents, and conducts briefings. Hiring, training, control of work can be completely shifted to the manager. Applications of clients are accepted by the employer himself, or he finds a dispatcher.

In total, several groups of employees will be required. Cleaning is better performed by women, respectively, teams should be formed from four women aged 25-50 years, the foreman can be a man who can carry heavy loads and move heavy objects. Let the dispatcher take orders. A driver is needed to deliver the working group to the site. A large company will need a director, accountant, secretary, senior shifts. Staff turnover is quite likely, especially among cleaners, since this work is not prestigious, not everyone is able to hold on to it. In addition, for a small salary it is difficult to find decent employees who are not prone to theft (and this is very important, since it determines the reputation of the company). It is recommended to conclude a material value agreement with the cleaners. Some firms pay for work in the form of a salary, sometimes it is a percentage of the order amount (usually about 20%).

Initially, it is recommended to hire a minimum of employees, and administrative functions perform by yourself. This will reduce costs at first and reduce the payback period. Further, the number of people can be increased depending on the actual size of orders. And if the demand for services increases sharply for a certain period, it is possible to resort to outstaffing - hiring third-party personnel.

The cleaning business starts with people. When looking for them, you need to pay attention, first of all, to the presence of sufficient work experience (maids, cleaners), skills in handling equipment, inventory, benevolence, accuracy, pleasant appearance, modesty, and the ability to behave, especially if you have to clean the objects of private clients. If the skills are not enough, it is desirable to retrain the staff. Inexperienced cleaners need to clearly explain in detail the principles of organizing modern cleaning. Training is possible independently by the head, or it should be a referral to special courses.

Equipment

When preparing to open a cleaning agency, you should purchase everything you need to carry out activities:

• professional vacuum cleaner;
• battery and network scrubbing machines;
• carpet dryer;
• various small inventory;
• detergents, cleaning products;
• garbage bags;
• office equipment.

Most likely, you will need a car (it is better to buy a minibus or several). It should be noted: everything must be of excellent quality, especially since there will certainly be orders for cleaning upholstered furniture, carpets, and they are not cheap and require careful treatment. It is advisable to purchase goods of well-known Western brands. Here is a brief on how to start a cleaning company from scratch. All this is important to foresee in advance, before opening the office. If you study in detail necessary information, think over the nuances of the work, it will be much easier to act later. For example, in the shopping center, the shoes of people who come there in the winter leave chemicals used to sprinkle the streets of the city. If you do not remove them in a timely manner, parquet, marble coatings will become unusable. It will be possible to prevent this by treating the floors with solutions at night, and during the day it is required to eliminate the emerging dirt. This is a whole science, before starting to carry out activities, it is necessary to carefully study the entrepreneur, then explain these nuances to the working staff.

Cleaning service

Business plan

Before starting a business, a cleaning company must come up with a business plan. Without it, successful activity is impossible. You will need to describe in detail the costs, estimated income. In principle, the field of cleaning is simple, the risks are minimal, and no special investments are required. It is necessary to officially register (tax, pension fund), keep records. Most likely, you will need an office space, and for it - permission from Rospotrebnadzor and firefighters. There are quite enough rooms for inventory, a reception room, a locker room. Of course, you need a business plan from scratch for a cleaning company. It is important to ensure high-quality communication (cellular and landline phones, the Internet) in order to take orders on time, solve problems with employees and customers.

What is a cleaning company as a business? This is a staff, rented or purchased office space, a set of equipment, inventory, a valid viable business plan. Everything is simple. The cost estimate is roughly as follows:

400,000 - equipment, inventory, detergents;
100,000 - office equipment, computer, furniture;
300,000 - vehicles and fuels and lubricants;
20,000 - advertising spending;
300,000 - advertising company
10,000 - working capital;
50,000 - rent of premises
50,000 - salary to employees;
5,000 - utilities.

Total 1,235,000 rubles.

Cleaning service

Income

In the calculations of income, expenses, all the little things are displayed, they try to predict the demand for the service. So, the primary costs will amount to 1,235,000 rubles. In the future, expenses will decrease, they will be equal to approximately 180,000 rubles. per month.

Incomes are painted something like this: let the cost of cleaning 1 “square” of area be about 25 rubles. There are daily orders - well, then when taking into work 500 sq. m revenue will be 12.5 tons. (for a month - already 375 thousand "wooden"). Taking into account expenses, the income will be almost 200 thousand rubles. This is an approximate business plan for a cleaning company with calculations. Be sure to indicate income, expenses, approximate payback periods. When setting prices, choosing a pricing policy, one should take into account how much the actual consumers of services are willing to pay, starting from the cost of cleaning from numerous competing companies. If you wish, you can always find examples on the global network in which everything is described in more detail. There you can download a business plan for a cleaning company for free. There are more than enough examples on the Internet. You will need to carefully study them, draw conclusions for yourself. In any case, you should give priority to such an indicator as the profitability of a cleaning company and think carefully about everything so as not to be a loser. Being a winner in practice is not as easy and fast as it seems. Attention should be paid to this.

Having properly organized the cleaning business from scratch, it will be possible to recoup the invested funds fairly quickly (a little more than six months). Compared to production, it is much more profitable, and you don’t have to wait years for a return on investment. In addition, there is no threat of a financial crisis.

What's next?

What does a cleaning company do? office cleaning, retail space, apartments, private houses, industrial premises. In order to effectively develop the company, to attract the attention of potential customers, you need to find your own characteristics in a “pure business”, some kind of zest. It is also important to plan effectively. It is recommended to focus on long-term cooperation with customers. The company will be able to earn credibility by the quality of cleaning. Having won a reputation, you need to maintain it, constantly improve. Can be gradually introduced Additional services. Cleaning services include, in addition to cleaning itself, dry cleaning of upholstered furniture, washing of bedspreads, washing of windows, facades, stoves, refrigerators, garbage collection, and disinfection. Customers will eventually increase, although costs will also increase. To ensure savings, it is recommended to rent a not very large office.

It is important to understand that pitfalls are possible, but you will have to work without interruption, instantly solve any problems, maintain the trust of customers (for example, if they are permanent, it will be useful to send them greeting cards for holidays, birthdays). So it will be necessary to constantly improve in the areas of marketing, psychology. Employees will need to be trained on a regular basis. They must be able to communicate with customers. Over time, positive recommendations will appear, which are akin to advertising. A cleaning company is a constant struggle for customers. Having organized everything correctly, it will be possible to achieve success and profit.

Conclusion

So, the article addresses the question of what is a cleaning company. First of all, it is personnel, a certain organizational structure. In addition, this is necessarily an office, utility rooms, inventory, necessary equipment. And of course, the start of work is impossible without drawing up a business plan, which calculates:

• expenses
• income
• profitability.

What is cleaning services? They can be basic (actual cleaning in the house, apartment, office, at a manufacturing plant) and additional (carpet cleaning, garbage disposal). The list of services is different, here the management itself chooses what to give preference to. In any case, you need to think carefully about everything, purchase equipment, inventory, select and train employees. Only then can you be sure that the services are of sufficient quality, and the client will also be satisfied.

So what is a cleaning company? plain language? This is a company that provides individuals and organizations with frequency guidance services, both one-time and on an ongoing basis. Thanks to the conduct of this business, the company receives a good profit, and the customer receives cleanliness at home, in production or in the office.

It is quite possible to open a cleaning company with a minimum starting capital.

In recent years, the number of cleaning companies has increased in the country, the services of which are becoming more and more in demand. Despite the fact that such organizations exist in some countries for several decades, they appeared on the territory of Russia relatively recently. In a short period of time, they established themselves in everyday life, but at the same time, for many people it is still not entirely clear what cleaning is, and how specialized companies differ from keeping cleaners, window cleaners and other workers responsible for cleanliness on the staff.

What is cleaning

Professional cleaning means not just surface cleaning, but a full-fledged activity aimed at maintaining the care of carpets, furniture, office equipment, etc. If you want the meeting room of your office to make only positive impressions on your customers, then you cannot do without the help of cleaning professionals. In addition, this is a matter of image, because now it is not customary in business circles to hire cleaners - more and more entrepreneurs are turning to companies that provide trained personnel for cleaning.

The word "cleaning" itself comes from the English "cleaning", which translates as cleaning, cleaning. It refers to a special approach to cleaning, which consists in the use of highly efficient cleaning and washing equipment, such as floor scrubbers and sweepers, floor polishing and polishing machines, special vacuum cleaners for dry and wet cleaning. In the cleaning area, special household chemicals are used, which are often not found in retail.

The difference between professional cleaners and hired staff

First of all, employees are trained and familiar with all safety regulations. They know how to use special equipment, detergents, they know how to achieve a high-quality result faster. The advantage when choosing a specialized company is that it provides a guarantee for the services offered and is fully responsible for the actions of its employees. You do not need to exercise control over the process, as is the case with the hiring of individuals (housekeepers, cleaners) or workers that you have taken on your staff.

By hiring cleaning staff, you release yourself from the obligation to pay staff salaries, sick leave, vacation pay, in addition, for each worker, it is necessary to make contributions to tax services, a pension fund. In addition, you do not need to spend time on staff training, because a team of professionals will already come to you - this will help save and reduce your costs.

You can use the services of such firms from time to time, ie. when the need arises - if there is not much work, then it makes no sense to keep your own staff in your state. Another plus in favor of choosing cleaning companies is that many offer a wide range of services, including cleaning carpets, furniture, washing windows, floors, etc. In addition, you do not have to spend money on the purchase of special equipment (vacuum cleaners), detergents, rags, sponges and mops.

What does a cleaning company do

As you already understood, a cleaning company is an organization that offers the services of workers who will bring perfect cleanliness and order. At the same time, cleaning involves cleaning the premises by trained, qualified employees. This suggests that each employee of a specialized company has received the necessary training: theoretical and practical. Cleaning work includes:

• cleaning of industrial, commercial and residential premises (offices, enterprises, apartment buildings and other real estate);
• cleaning of equipment (boilers, stoves, stoves, fireplaces, etc.);
• vehicle cleaning (buses, trains, planes, etc.).

Activities

Cleaning companies offer cooperation on the basis of temporary or permanent service. You can order a daily service or draw up a permanent contract that specifies a certain frequency of cleaning - in this case, cleaning companies offer customers an individual approach. You can order as a full service, i.e. from washing windows to cleaning carpets, as well as some narrow-profile activities, for example, cleaning air conditioners, putting things in order in a room after repairs with garbage disposal, cleaning a bathroom, etc.

You can also turn to a cleaning company for help if you need to clean an apartment or a country house. This is especially true if you have not lived in your private home for a long time - employees of a specialized organization are able to solve the tasks of cleaning up in just one day. After the work done, you can enjoy the comfort and fresh pleasant aroma of cleanliness.

Cleaning service

Cleaning is not only cleaning of premises or territories adjacent to the object, but also careful care of surfaces and coatings. Illiterate use of cleaning products will adversely affect the cleaned surface. In this area, it is very important to correctly select chemistry in accordance with the type of surface, coating, and the nature of the contamination. To maintain cleanliness in an apartment or cottage, you will need one-time cleaning or periodic cleaning from 2-3 times a year to several times a month. Residential cleaning services include:

• washing windows, floors, balconies;
• removal of dust from various surfaces;
• cleaning of bathrooms, bathrooms;
• cleaning of furniture, floor coverings, carpets;
• cleaning lamps, mirrors;
• taking out the trash;
• other services under the contract, for example, care of plants.

A permanent employee accepted into the state will need to pay a salary, regardless of how often and how much he works. Cleaning services, on the contrary, are calculated in accordance with the amount of work performed, the time spent, the complexity of the task. Coordination and quality control of the cleaning performed can be removed from your shoulders, because. in a specialized company, this is done by a separate employee. The list of services for the care of commercial, office or industrial premises includes:

• wiping, cleaning doors and partitions;
• dust removal, surface polishing;
• cleaning of glass surfaces, mirrors;
• maintenance of office equipment, furniture, lamps;
• cleaning of bathrooms (with plumbing);
• taking out the trash.

Comprehensive service

Many organizations order a comprehensive service from cleaning services, during which personnel, systematically or permanently assigned to a particular facility, perform a set of works to achieve perfect cleanliness in accordance with the requirements of the client. All work is carried out according to the contract, if necessary, the services of industrial climbers are involved. Comprehensive service includes the following types of work:

• removal of local pollution from walls, door blocks;
• wet cleaning of ventilation elements, heating radiators, baseboards;
• dry cleaning of carpets, wet cleaning of hard floor coverings;
• washing steps, flights of stairs, stairwells, removing dirt from railings;
• cleaning and polishing glass, mirrors;
• removal of dust from lamps, lighting fixtures, furniture, office equipment, interior elements;
• polishing, cleaning of sanitary equipment;
• sofa cleaning;
• wiping blinds, washing the hood;
• washing and cleaning floors, doors, tiled walls, partitions and other surfaces using disinfectants;
• removal of garbage from bins, baskets with their subsequent wiping, installation of paper towels, toilet paper, filling dispensers with liquid soap.

One-time services

The organization of work activities provides for daily cleaning and cleaning of the premises. In some cases, cleaning services may be required on an ad hoc basis. Employees of specialized companies solve complex problems quickly and with the use of modern technology, especially when it comes to large areas or the need for urgent office cleaning. One-time services will be required in the following cases:

• office relocation;
• completion of repair;
• the need to remove garbage, snow;
• preparation for the event, cleaning after its completion;
• significant contamination of floor coverings;
• urgent or scheduled dry cleaning of carpets, furniture;
• seasonal or urgent need for glass cleaning;
• the need to remove fungus, mold or graffiti on the facade of the object.

Specialized activities

In addition to standard services related to cleaning and washing of premises and various surfaces, some cleaning companies offer specialized activities. Their appearance is due to the fact that organizations have a need for more advanced services than just cleaning surfaces, windows, carpets, etc. New types of activities that have begun to be offered by cleaning firms include:

• lawn and landscape care;
• removal of snow on the territory adjacent to the building, the roof and its disposal;
• crystallization of the marble coating, steps to strengthen the surface, making it shiny and resistant to moisture;
• grinding, polishing in order to improve the manifestation of the pattern and color of the floor covering;
• applying protective emulsions to parquet, laminate, linoleum, marble;
• deratization for the destruction of rodents;
• removal of dust from boxes, lamps, metal structures;
• cleaning of aluminum mudguards;
• cleaning of escalators, travolators;
• air ozonation.

Professional cleaning of premises - pros and cons

Cleaning carried out by specialized firms is becoming popular not only among legal entities, but also individuals. This is due to the fact that often there is a need to put the apartment in order after a major overhaul or Vacation home, a cottage in which no one lived for a long time. Professionals with high-tech equipment and effective cleaning products will remove any dirt, mow the lawn, tidy up the local area and put all things in their places. Benefits of professional cleaning:

• Saving time. Cleaning companies are ready to offer cleaning and cleaning services at different intervals and speeds. You do not need to control the cleaning process, as a result of which you will have free time that you can devote to developing your business or relaxing with your family.
• Compliance with cleaning technology. Some do house/office cleaning on their own or hire workers to do it, but not all of them know how to do it right. If the technology is not followed, troubles appear, for example, damage to carpets, furniture surfaces. Specialists will not allow this, therefore, by contacting them, you will eliminate the likelihood of certain problems.
• Creation of hygienic cleanliness. Specially trained personnel will cope with the task, removing all the dust in the house and ridding the surfaces of contaminants that have a negative impact on health.
• Wide range of works. Today, in a specialized organization, you can order a solution to a variety of tasks, including care for the territory adjacent to the object and even tasks that are unusual at first glance.

There are firms offering the above services, and some disadvantages. Check them out before signing an appropriate contract with one of them:

• High price. The services of a third-party firm can be beneficial mainly to companies with large areas, which is really cheaper to use them than to hire a whole staff of employees. As for small offices, apartments and private houses, the constant request for the help of a cleaning company will result in serious expenses compared to solving the problem. on their own or hiring a cleaner.
• It is important to understand that the entire list of services is prescribed in the document. If nothing is said there about the need to wipe the dust from the furniture, then none of the specialists will do this.
• Due to the high competition, it is very difficult to choose a reliable company that you can trust completely and at the same time not be afraid that something might be stolen from your office or apartment.

How to choose a cleaning company

If you, as the owner of a company or director of an enterprise, decide to contact a specialized agency offering cleaning services with the conclusion of an appropriate contract, then pay attention to a few points. First of all, you have to study the history of the company, get acquainted with its experience, find out the qualifications of the staff and the availability of the necessary equipment for cleaning, a set of consumables. Equally important is the level and reputation of the interested organization, the terms of cooperation, the availability of discounts for regular customers.

User Reviews

The market for cleaning services in the country, despite its youth, is extensive. Most of the companies operate in the two largest cities of Russia: Moscow and St. Petersburg. Earnings in this area are not bad, because. The number of customers is constantly growing. In order not to make a mistake with the choice, look for a company that can guarantee the result. Read the reviews of the population, read at least 10-15 opinions. You can find them on the official website of the company or on city forums. True, you should not trust them 100%, because. Not all reviews are written objectively by real customers.

Company reliability

The number of firms that are trying to find their niche in the field of cleaning services is growing. It makes it hard to choose the best option, on which the success of the task will depend. Pay attention to the reliability of the organization: how long it has been working in this area, how well known it is in your city, whether it provides guarantees for the quality of work. There is also the concept of the solidity factor: a well-established company takes care of its reputation, image, it has a working website and its own office (well-groomed).

Personnel qualification

The involvement of a third-party contractor implies that its employees have the appropriate qualifications. In a successful organization, all employees in without fail are undergoing training. The more extensive their professional knowledge, the better the result they are able to show. In addition, workers are given branded overalls, equipment and care products for various types of surfaces, be it carpet or parquet.

Range of services offered

A large organization offers a wide range of services: from one-time and maintenance to general cleaning, from maintaining the local area to cleaning roofs from snow with its further removal, from dry cleaning furniture to washing facades, etc. The specifics of some of them may imply the use of industrial climbers. It is better to entrust the entire list of necessary actions to one service than to several different ones. It is desirable that the company has a manager who could decide on the services you need.

Maintenance cost

Pay attention to the amount that you were asked for the performance of certain actions. From the available list of proposals, choose the golden mean. An underestimated cost should alert (if we are not talking about promotions), too high - it is winded up for the popularity of the brand, often not justified. Find out how pricing works out, what bonuses regular customers receive. Behind the low cost of cleaning may be hiding:

• a much smaller amount of work compared to other organizations;
• the use of cheap household products, and not professional ones that are not able to provide the required level of cleaning;
• using low-efficiency equipment, such as rags and mops instead of steam cleaners;
• unskilled employees who have no experience in cleaning, have bad habits and use this activity as a temporary part-time job.

How does a cleaning company work?

Familiarize yourself with the stages of work of a specialized company in order to better understand the specifics of this field of activity. The procedure for placing an order and the direct execution of work is as follows:

• On initial stage the customer applies to the selected company in person or by phone. The manager must give comprehensive answers to the client's questions, tell in more detail about the range of services offered, their cost, the equipment used, and the qualifications of the staff.
• At the next stage, a list of necessary works and their scope is determined. The manager is sent to the site to assess the extent of the planned cleaning and determine the specifics of contamination. At this stage, the list of works, the planned cost, time and total estimate are agreed between the client and the contractor.
• When drawing up the contract, the procedure for calculating the cost of complex services or a separate type of work is determined. The document prescribes all the conditions, including the cost of payment.
• Then the contractor proceeds directly to the execution of the order. The area where cleaning will be carried out is freed from things important to the client. If this is industrial cleaning, then equipment that cannot be transported is covered with a protective film.

Features of the conclusion of the contract

The income of a cleaning company depends on the cost of the work that is specified in the contract, so be sure to carefully read it. Cleaning must be carried out in a specific sequence. The contract specifies the harvesting process, the frequency of execution and which areas must be processed. The details for concluding an agreement with the customer are also entered. The cost of the work, the term of payment and the solution of the problem are indicated.

Washing and cleaning

Professional window cleaning is becoming more and more popular every day: dirt, dust and greasy stains on the glass leave a bad impression on the room. It is one thing to simply remove all the dust from the surfaces, but it is quite another to make them shine, to remove all stains and smudges with it. By contacting a specialized organization, you will have the opportunity to order washing and cleaning:

• windows;
• slopes;
• window sills;
• low tides;
• facades;
• stained glass;
• interframe space;
• showcases.

Cleaning type

Cleaning companies to achieve their goals and ideas resort to using different types cleaning. It all depends on the depth, nature, scale of pollution. There are the following types of cleaning:

• Dry. It is widely used for cleaning carpets, often called powder, because. the cleaner is visually similar to the powder. In fact, the detergent composition is a large number of microscopic sponges made of cellulose fibers, which are impregnated with a specialized composition. They are able to dissolve any stains.
• Removing the top layer of contaminants. For this purpose, wet cleaning of the carpet is used, the extraction method (extraction) using professional cleaning products. Washing and drying is carried out by means of an extractor apparatus.
• Deep cleaning of persistent pollution. Dry cleaning is used to remove old stains and stubborn dirt from the carpet, which allows you to get rid of foreign odors and give freshness to the product.

Type of sink

For facade cleaning, high-pressure devices with adjustable power, without the use of chemicals or with its preliminary application and mechanical action, are widely used. For deep chemical cleaning (steel surfaces, aluminium, marble, decorative concrete), acid detergents are used. When cleaning dust, dirt, washing windows, household chemicals and improvised means are often used, for example, mops, windshield wipers, fur coats with abrasive.

Cost of cleaning services

The price of cleaning depends on the area, the nature of the work performed, and is calculated individually. Before choosing a company that should ensure cleanliness and order in your office, apartment, house, store for a certain period of time, check the prices first. It is advisable to order all the work in one company - so you can get a small discount and a good permanent result.

High-quality cleaning of offices and commercial premises

Cleaning services to maintain order in the office or commercial premises will provide you with the maximum benefit. The services of a third-party company are the best alternative to keeping a whole staff of employees. The exterior of an office space or a trading floor will delight customers. You only pay for the work performed in accordance with the established rates. Prices for a whole range of works or individual types in Moscow:

Cleaning of the surrounding area

Many cleaning companies began to offer work aimed at putting the adjacent territories in order. This set of measures depends on the specifics of the object, its area, and the time of year. In summer, it may be necessary to collect large debris, leaves, their removal, watering sidewalks, lawn care, and in winter - collecting snow with subsequent removal, maintaining the cleanliness of gates, barriers, and distributing reagents over the surface of the site. The cost of the complex or individual types of cleaning:

Video

There are approximately 200-300 companies in Moscow providing cleaning services to both organizations and individuals. Almost all apartment cleaning services have more or less the same basic set of services. Details are important. Time Out figured out how much it costs in Moscow cleaning.

“Now only the lazy are not engaged in this business, the competition is huge,” says Konstantin Zhirnov, head of City Cleaning 24. - My first education was hardware dry cleaning, so God himself ordered me to go into the cleaning business. But there are many non-professionals in this area, and it seems to all of them that they understand the topic. It's like with medicine, school and politics, where every grandmother on the bench is the first special. Now many of these pseudo-professionals are closing down, but still seventy percent of companies are without proper qualifications. Yesterday I was at the theater, at a musical. I sit in the third row and involuntarily look at the curtain. And there is a layer of red dust. The actors are dancing - the dust flies in the beams of spotlights. Maybe someone does not pay attention, but the dust professionally unnerves me. I went up to the administrator: “Let me send you my specialists, they will remove all the dust,” but it turns out that they have a permanent contract with some company. To be more precise, an aunt comes to them with a rag and a bucket. And that's all. What curtain, what dust?

It happens that a would-be specialist comes and spoils your good Spanish tiles in six seconds simply because he does not know the right composition of detergents

There are companies that play "for the long haul" - these are those who have invested in equipment, for example, in rotary machines, in good chemistry, in personnel. And there are those who simply create a website. Remember how in the film the hero of Yevgeny Mironov, who was "lucky" to lead a cleaning company, every morning meets his black-browed and poorly speaking Russian "nastenek" from the Moscow suburban train to give them instructions. That is, no offices, and all the equipment is a rag and bleach. With a complex order, such a virtual company calls an equipped professional from the outside. But this is at best. It happens that a would-be specialist comes and spoils your good Spanish tiles in six seconds simply because he does not know the right composition of detergents and their concentration.

Basically, cleaning lives by cleaning apartments and by regular customers. But it happens that large and reputable companies begin to cut off private sector. For example, a grandmother calls and says that she needs to wash the window, but the operator, in order not to get bogged down in small orders, immediately announces to her that the departure costs 11 thousand.

Ideally, when high professionalism is combined with an individual approach. Such a company will not only wash windows for an elderly person for a minimal price, but at the same time will wash or clean the curtains for free. It's not just about money.

Be sure to sign a contract with the company. A good agency is responsible for its employees head. “If something goes missing at the facility, the company is automatically out of business due to its lost reputation,” says Zhirnov. One day our cleaner, while cleaning the office, found an unlocked safe. He immediately informed the guard about this, and he sat all night near the safe in order to avoid accidents. It's dangerous to hire a cleaning lady relying on word of mouth. Cleaners, taken by acquaintance, become impudent faster, and they quickly have assistants whom you do not know. Are you ready to trust them? And the company has all business, reputation, data and addresses at stake.

Please note that 2500 rubles for one cleaning turn into 100 thousand per year

You don't have to read reviews on company websites - 80% of them are self-advertising. Companies build relationships with customers in different ways. Normally, this is payment only after the client has accepted the work. When concluding a good contract, a decent company considers it right to give a client household appliances- it can be a mixer or a juicer. Also, companies are trying to earn a reputation for being prompt and punctual - customers appreciate this. Others are active on social networks, offering discounts and promotions there.

A clear sequence of actions for cleaning professionals is taught at special trainings. A good apartment cleaner set necessarily includes small brushes for cleaning holes, gaps, hard-to-reach small surfaces, toggle switches, furniture handles, switches, and even TV remote buttons.

The price of cleaning depends on the area of ​​​​the apartment, on the type of cleaning - general or planned, as well as on the system: you invite the cleaner periodically or one-time. The cheapest way to do maintenance cleaning is from the same company. At the same time, some companies will offer you weekly cleaning, others monthly, and somewhere they will offer you to make an individual schedule.

Read the list of transactions. It may even include cleaning great-grandmother's chests. Do you need it?

System maintenance cleaning of a standard three-room apartment will take about three hours and cost from 2,500 to 4,500 rubles. The general one will cost from 4000 to 6500 rubles and will take about 9 hours (although good service rather send two specialists, and the cleaning will take about five hours).

When ordering general cleaning, carefully read the list of operations. It can include a lot of things you don’t need: polishing furniture, cleaning door locks, defrosting the refrigerator, washing pans and cleaning great-grandmother’s chests. But washing windows, on the contrary, can be missed.

The price tag for cleaning after repair, construction, fire or death of a tenant is almost always higher (50-80%). There is also eco-cleaning - this is when there is no chemistry.

Many firms list prices for each service. You can make an individual kit by adding washing batteries, ironing clothes, going to the bakery, removing graffiti from the outside of the house through industrial mountaineering (well, suddenly someone wants to).

Please note that 2500 rubles for one cleaning turn into 100 thousand per year.

Time Out monitored the cleaning services market, took a closer look at the most popular companies among Muscovites and compiled its own list of the most adequate of them in terms of price-quality ratio - attitude towards the client.

Cleaning of a one-room apartment - from 1592 rubles.

Pros: reliability, ease of payment, liability insurance for 5 million rubles.

Minuses: absence individual approach in working with a client, a floating “standard” of cleaning, depending on a specific cleaner.

Users:

Anton:“A Qlean employee comes to me once every two months on Saturdays for a general cleaning of the entire apartment. The day before the visit, an SMS reminder about this is sent to the phone. Usually I either answered it or called back to confirm that everything was in order. They never call. But the last time, just a couple of days before cleaning, my phone died. It refused to charge, and I gave it to repair. A couple of days later, it was just Saturday, they returned it to me, and then I receive an SMS that Qlean deducted 1690 rubles from my card, which is attached to the contract with them, for cleaning, which in fact was not. To the question: "What the hell?" - they answered me: “You didn’t cancel the visit.” They refused to return the money. This attitude made me think about changing the cleaning company. Although up to this point there was nothing to complain about - they arrived on time, cleaned perfectly, even my “killed” stove was returned to its original appearance. ”

Olga:“The standard set of cleaning options of the Qlean service includes not only washing the floors and vacuuming, but also changing the bed linen, sending it to the laundry (300 rubles per set), that is, you can always sleep on a fresh and ironed one without hitting a finger on a finger . The most convenient thing when ordering is that you don’t have to negotiate with dubious aunts on the recommendation and then bashfully poke banknotes at them. Everything via the Internet, payment by card. The fact that all employees are trained and the company has cleaning standards allows them to trust - especially when you know that the whole procedure is “insured” against losses, that there will be someone to contact if problems arise.

At the same time, probably 7-8 different cleaners from the company came to us, and, despite the declared “standard” of cleaning, the result is always a little different, and the cleaning time too. For example, in a couple of hours, one jet lady not only cleaned the whole apartment to a shine, but also washed the parrot’s cage and cleaned up our guinea pig – this is not included in the list of works, but we were very happy with such a surprise. The other, on the contrary, for some reason washed everything behind the screen under the bathroom for an hour with lamentations “what a horror” and at the same time forgot to wipe the dust on open surfaces.

One-room apartment - from 1600 rubles. They can wash clothes, clean shoes, there are housekeeper services (from 16,000 rubles per month).

Pros: very sociable and "easy". They apologize for the overlays and offer free cleaning instead. It is profitable to hire a housekeeper: if one cleaning costs, for example, 3,500 rubles, four cleanings cost 14,000 rubles. The housekeeper, for 16,000 rubles, comes for eight cleanings, plus she works at least 5 hours.

Minuses: expensive and not always effective.

Users:

Tanya:“We ordered cleaning in a country house before the start of the season. Satisfied with the quality of services, but the prices are a little off scale. While we think whether regular customers, we look at the prices of other companies. The girls in "Nastenka" are very pleasant and positive."

Marina:“I once ordered a dry cleaning of a corner sofa. The smell from the cat was disturbing, but after cleaning the smell remained the same. I thought I would order another chair when they arrived, but while they were cleaning the sofa, I changed my mind even asking about this chair. Did not like".

General cleaning of a one-room apartment - 2900 rubles, a window - 250 rubles.

Pros: low rates and the option of "special assignments".

Minuses: human factor.

Users:

Michael:“For the general cleaning of our kopeck piece, they took only 3,900 rubles. The cleaner can also go to the store, wipe down the chandelier, water the flowers, wash the dishes, and lay things out in a designer way.”

Elena:“The cleaning was standard, the woman who arrived refused to wash the windows from the outside, she says it’s raining outside and she won’t get in there. And they asked for payment for completely washed windows!”

Anna:“I ordered a general cleaning of the entire apartment. Two sisters arrived at 8 am without delay, washed, stroked, cleaned everything! And finished even earlier than I expected! By the way, we brought all the means, rags and even mops with us. I paid through the website, and I ordered the cleaning in less than a day.”

Konstantin:“Very carefully removed, but still without perfectionism. In some places, traces of especially old or complex stains remain. Cleaning is delayed, only women work in the company, so if the client finds it necessary to move heavy furniture and appliances, he has to participate in this himself.

Elena:“You place an order, you receive an SMS “order completed”, and after the call it turns out that there is no way to do the cleaning in the next 2 days. In general, you need to order at least 3 days in advance.

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Regular cleaning of a one-room apartment - 1680 rubles.

Users:

Nicholas:“An obvious plus is, probably, “corporatism”: responsibility, standards, a transparent ordering system, responsive support. And the cons are a rare, but occurring personal factor.

Anastasia:“I use it all the time. Prices for services are really lower than in many other companies. Employees always bring their own (household chemicals, rags, sponges, etc.), and we bring a bucket, a mop, a vacuum cleaner. They usually come on time and finish at the specified time.

Here they offer dry cleaning of furniture and cooking - the work of a cook will cost 450 rubles per hour. How much does it cost to take care of plants and pets. Prices are calculated by the meter. General cleaning - from 70 rubles per square meter, window washing - from 600 rubles per square meter. m, cleaning after repair - from 70 rubles per sq. m.

Users:

Irina:“The company works from 9 am to 9 pm, which, in my opinion, of course, is a minus. In addition, the site says that the employee is required to have three bottles of the agent (“with the agent”, Carl!), Wiping material, and an apron. After reading this, I gave up on the idea of ​​calling a cleaner from this company.”

Elisha:“Despite the pretentious name, the company's range of services is standard and nothing more. But nevertheless, the masters do everything perfectly. If you pay a little extra, they will work much faster. I have no complaints so far."

Cleaning is one of the most hated activities for everyone. But in any case, it is necessary to restore order, whether it is your home or office, it is important to keep the room clean. An excellent solution for busy business people who love order in the house is a cleaning company that provides a wide range of services. Let's objectively consider the advantages and disadvantages of ordering such services.

Advantages of cleaning companies

One of the most important factors is significant time savings. You will not only ensure the cleanliness of your home, but also give yourself free time to communicate with family and friends. Professionals carry out cleaning according to all necessary standards.

They know how to clean different carpets, how to clean furniture with upholstery of various textures without damaging it. Specialists will help create a real hygienic cleanliness in your home, cleaning surfaces from dust with the help of special tools. They only use the “right” cleaning products that are not harmful to health. At the same time, it is impossible not to separately note the disadvantages of such a service.

Minuses

First of all, it is, of course, high price such services. Professional cleaning of apartments according to all standards is not cheap. And, unfortunately, even despite the numerous advantages, not everyone can afford it. For many, spending about six thousand rubles a month on the services of a cleaning company is prohibitively expensive.

Another significant disadvantage is the dishonesty of the employees. Sometimes such cases take place. In this case, the owners cannot be sure that they are insured against theft. This does not inspire confidence. In addition, some owners are simply not ready to let a stranger into the house. It is unpleasant for many that a stranger can see all the secret corners of the apartment. In general, the pros and cons are about equal. So it's up to you to decide.