Check-in time and checkout time. What is a checkout time and why is it needed

When you communicate daily with big amount guests, you hear hundreds of anxious questions a day: what to book, how much the room costs, how far is this hotel from such and such a metro station, is this hotel good, will they check me in with my dog. I thought that, for sure, there are guests who, for one reason or another, do not ask us their questions, but either go to the hotel at their own peril and risk, or spend time looking for answers on the Internet. I decided to compile a list of the most popular questions and give detailed answers to them. Over time, I will answer the most popular questions in the following posts, hoping that articles like this will benefit many guests.

Advice: "Do not be shy about your questions, because the impression of the chosen hotel, and maybe the trip as a whole, may depend on the answers received."

1. How can I pay for my hotel stay?

When booking a hotel room in St. Petersburg, there are several payment options:

- In a hotel. You pay for your stay directly upon arrival at the hotel in cash or bank card;

- by bank card through the site. You can pay for your stay by card, regardless of the number of days before arrival and the hotel you have chosen. Payment will reach us within five minutes after your payment. Learn more about paying by card.

- by receipt at any branch of Sberbank. If there is a branch of Sberbank in your city, then you can pay for hotel accommodation by receipt. The manager will fill it out and send it to you by fax or e-mail. You will only need to pay the receipt and send the stub with the bank's seal to the manager by fax or e-mail.

- by account. Are you going on a business trip? Then you can ask the manager to issue an invoice for payment by sending him the details of your company. After your stay, you may be provided with closing documents.

- Western Union translation. You can send a transfer through the Western Union system to the name of an employee of our company: Ulanova Natalia Vyacheslavovna (ULANOVA NATALYA VYACHESLAVOVNA). After payment, you will need to inform your manager:
- surname, name of the sender;
- amount;
- country, city from where the transfer was made;
- ten-digit code.

Please be aware that depending on the season, any of the payment methods may not be available at the discretion of the hotel.

2. Why do I need my card details when booking a room?

When booking a room, the manager may request your bank card details (type, number, expiration date, name and surname of its owner).

Why do you need card details:
– In large hotels such as Sokos Palace Bridge, Pribaltiyskaya, Corinthia, Astoria, Emerald, Pulkovskaya, etc., these cards are required to guarantee a late check-in (if you arrive at the hotel after 18:00). Funds will be debited from the card only in case of your no-show or late cancellation of the reservation.

– In some hotels (mainly 4 and 5 stars) these cards are required to guarantee your check-in at the hotel. Funds will be debited from the card only in case of no-show, and payment by you at the same time can be made upon arrival in cash or by bank card (including not the one whose data you provided when booking).

As a rule, the higher the load at hotels, the tougher the conditions will be when booking a room.

3. What is a hotel night? Why check in time is 14:00 and check out is 12:00?

There is such a thing as a "hotel day". In a hotel, a day is not equal to a calendar day and can be 2 or 3 hours less. As a rule, check-in at the hotel is from 14:00, and check-out is before 12:00. What do you need 2 hours for? When each guest arrives at the hotel, the room must be clean: the linen is changed, the bathroom is washed, the carpet is cleaned, wet cleaning is done and fresh flowers are arranged. If the previous guest left the room at 12:00, you must clean the room by 14:00 for your arrival, if your check-in was at 12:00, it would be physically impossible to do this. As a rule, more often in the low season, the administrator can check you in before 14:00 for free, provided that the room is free and ready for check-in.

4. Is it possible to check into the room before 14:00?

If you would like to check in earlier than the standard check-in time of 14:00, then this is possible when booking an "early check-in". Usually in hotels, the rules for paying for early check-in are the same and depend on the season. Guaranteed early check-in is available to guests in the following order:
- Low season, Season: 06:00 - 14:00 - 50% of the cost per one night stay;
- High Season, Season "White Nights", Season "Forum": 06:00 - 14:00 - 100% of the cost of one night's stay.

I also note that the provision of a room before the established check-out time is possible only if there are free rooms in the hotel.

5. Is it possible to leave the room later than 12:00?

If you would like to leave your room earlier than the standard check-out time of 12:00, then this is possible when booking a "late check-out". Booking conditions as well as early check-in are set by each hotel, but most often they are:
- Low season: check-out 12:00 - 23:00 - 50% of the price per night;
- Season and High season: departure 12:00 - 18:00 - 50% of the cost for one night stay and 18:00 - 23:00 - 100% of the cost for one night stay;
- Season "White Nights" and Season "Forum": 12:00 - 23:00 - 100% of the cost per night.

It should also be noted that the provision of a room after the established check-out time is possible only if there are free rooms in the hotel.

6. What happens if I don't cancel my booking and check into the hotel?

If you provided credit card details when booking, it will be charged an amount equal to the cost of one night stay in booked hotel if you did not arrive without warning or canceled your room late. The term of a possible cancellation is always discussed by the manager, and is also written in the booking confirmation, which is sent in a convenient way for you. The same will happen if you paid in advance for your stay by non-cash payment or a receipt through a branch of Sberbank. When booking without providing bank card details and without advance payment, the hotel will not be able to withhold from you the fine in the required amount, and you are not liable for this. However, please note that this booking is considered non-guaranteed and the hotel has the right to cancel the booking if you do not arrive before 18:00.

7. If I am booking a room for a foreign guest, what do I need to do?

Booking rooms for foreign guests is carried out according to the same principle as for citizens of the Russian Federation. The only thing is that a foreign guest may need an invitation (visa support) to obtain a visa to Russia, which must be issued additionally. More detailed information about visa support you can get.

Reception and accommodation service (round the clock)

Safe at the reception

A washing machine can be used for an additional fee, as well as an iron and a hairdryer free of charge.

Meals are not included in the room rate and are not provided.

Transport services

Transfer is not provided.

Secure parking on site for an additional fee.

Business services and Internet access

Wi-Fi is available on site free of charge

Hotel Rules

Alcohol regulations

The ban on the use in the rooms and public areas of the hotel.

Check-in time and check-out time from the hotel

Check-in time: 12:00. Check-out time: 12:00.

Hostel rules

Check-in time to the hostel / hostel - 18:00

Age Rules

Registration is only for guests over 18 years of age. We kindly ask you not to leave minors unaccompanied by adults.

Currency calculation rules

Please be aware that all room rates and fees are charged at Russian rubles(RUB).

Early check out policy.

We will be happy to arrange an early check-out upon request.

Early check-in policy

To ensure that the room is available for early check-in, we ask guests to pay in full for one night's stay prior to arrival. To ensure availability, please request as early as possible.

For accommodation before the check-out time, the accommodation fee is charged in the following order:
- no more than 6 hours before checkout time - hourly payment;
- from 6 to 12 hours before the checkout time - payment for half a day

Late check-out policy

We will be happy to arrange a late check-out upon request. In case of a delay in the departure of the guest, the accommodation fee will be charged in the following order:
- no more than 6 hours after the checkout time - hourly payment;
- from 6 to 12 hours after the checkout time - payment for half a day;
- from 12 to 24 hours after the checkout time - full day charge (if there is no hourly charge)

Rules for providing extra beds

When checking into a hotel, it must be remembered that the number of days spent, as well as the time of arrival and departure of the guest, plays an important role in accommodation. In this case, the total amount for accommodation may be more than the established one. Therefore, it is highly recommended to find out the checkout time that is set ...

Checkout time in hotels

The checkout time is an internal rule set by the hotel administration. In accordance with it, the guest cannot check into the room earlier and leave it later than the set time. In accordance with the rules for the provision of services in, the cost of hotel accommodation should be charged taking into account a single checkout time. As a rule, it is 12 hours of the current day.

If the hotel has an hourly rate, then in case of a delay in check-out, accommodation is paid according to the following rules:

up to 6 hours after the checkout time - hourly payment;
6-12 hours after the checkout time - payment for half a day;
12-24 hours after the checkout time - payment for the whole day (in the absence of hourly payment).

If the guest stayed at the hotel for less than a day, then he will be charged for a full day, regardless of the checkout time. In some hotels, for accommodation in a room that is available to tourists for a period of 24 hours, a single checkout hour is not taken into account, i.е. preferential days are provided. Hotel that keeps records local features, may change the time of a single checkout hour.

Now consider several situations that arise when you deviate from the established rules. First of all, it is necessary to turn Special attention that payment for accommodation is made, as a rule, at the time of arrival at check-in. Additional paid services or damage (damage or loss of hotel property) are paid upon departure.

Early check-in

It is not possible to enter the hotel room earlier than the established time. Check-in to the room is carried out not earlier than the check-out time. In the event that the checkout time is not specified, then check-in is possible no earlier than 8:00. If you are taking children on a trip, then do not forget to check the rules of the hotel regarding their age, as different hotels have their own restrictions. If the age of the child does not correspond to the age indicated in the ticket, then it is impossible to place it.

Late arrival

If for some reason you check into the hotel later than the deadline, you must notify the administration about this. Otherwise, your room will be available to another guest. The maximum time during which the number will be stored for you is 24 hours.

Departure. If you need to leave the hotel room early due to an unforeseen situation (illness, death of relatives, etc.), then a refund is possible at the discretion of the hotel administrators. If early departure done without good reason cash are generally non-refundable. You must leave the room no later than checkout time.

In the event that the departure time does not coincide with the departure time of the train or plane, you must check in your luggage in a special hotel room. If you have vacated the room more than one hour after the established check-out time, then the hotel administrators have the right to require you to pay half a day in the room or in accordance with internal rules hotel. After leaving the hotel, you need to collect all your belongings and check in your room. The above recommendations will allow you to treat check-in at a hotel room with maximum vigilance. It is important to clearly plan all your actions and remember the rules of the hotels you choose. Have a good rest!

What time can I check into the hotel?

Check-in time at the Cosmos Hotel - 14:00 by Moscow time.

? Can I check into the Hotel earlier than 14.00 if I arrive in Moscow in the morning or at night?

Yes, it is possible, but only if rooms are available and the following rates apply:
from 9:00 to 14:00- grace time, check-in without payment subject to availability;
from 00:00 to 9:00– 50%

If you know in advance that you will arrive until 14:00, it is best to notify the Administrator of the Reception and Accommodation Service in advance by tel. +7 495 234 10 00 or Reservation Department by tel. +7 495 234 12 06 .

? Can I leave my luggage at the Hotel in case of impossibility of check-in before 14:00?

Yes, the Hotel has Luggage storage. The service is paid. Small bag 50 rub. per day, large suitcase 100 rubles. per day. Contact the Information Desk (Concierge) or tel. +7 495 234 10 00 .

? What time is the check-out from the Hotel?

Departure is carried out at checkout time - 12:00 by Moscow time.
In case of a check-out delay, the Guest will be charged additional fee for accommodation.

? If I do not have time to leave before checkout time 12:00 how much will i have to pay?

For departures after checkout time, the following charges apply:
from 12.00 to 14.00– Grace time, free of charge subject to availability
from 14:00 to 18:00 – 50% from the room rate subject to availability
from 18:00 to 24:00 - 100% from the room rate subject to availability.

? What types of electronic cards can be paid?

You can pay either in cash or credit card. Cosmos Hotel accepts for payment: MasterCard, MasterCard Electronic, MasterCard Unembossed, EuroCard, Visa, Visa Electron, American Express, CUP, MIR. For additional questions, you should contact the Administrator of the Reception and Accommodation Service at tel. +7 495 234 10 00 .

? Is there a safe in the room?

Instead of safes in the rooms, we provide guests with individual safes located in the Reception and Accommodation Service, information by phone. +7 495 234 10 00 .

? Is it possible to exchange currency on the territory Hotel complex?

Unfortunately no. In 2-5 minutes walk from the hotel "Cosmos" there are banks with a currency exchange service (SBERBANK, VTB, etc.)

? Can I pay for my stay by check?

According to the Rules of the Cosmos Hotel, checks are not accepted for payment. Apologize.

? Is there a car park for guests?

? Is it possible to live in "Cosmos" with pets?

Pets are allowed upon prior request. Please check with the Reservation Department at tel. +7 495 234 1206 or ask a question in the chat on our website.

? How does ventilation work in the Cosmos Hotel?

We use a centralized ventilation and air conditioning system.

? What documents are needed to move in?

Based on the "Rules for the provision hotel services on the territory of the Russian Federation” (see ) upon check-in at the hotel, each Guest must present a passport. For citizens of the Russian Federation internal passport RF or other document specified in the "Rules". For other guests, this is a passport and a visa of the country by citizenship, as well as a migration form issued when crossing the border of the Russian Federation.

? Do you register foreign citizens?

Yes. We register for the period of stay at the Cosmos Hotel.

? What is guaranteed placement?

Guaranteed accommodation in case of unpaid reservation after 16:00 carried out only after advance payment. In case of non-arrival of the Guest until 16:00 and the absence of advance payment, the reservation is considered non-guaranteed. A change in the terms of stay can be declared to the Hotel without penalty no later than 12 hours before the arrival of the Guest.

? How to get an invoice?

To receive an invoice when booking a room using the online booking module, select the payment method "Cashless payment (for legal entities)". On the page that opens, fill out the form, indicating the payment details of your organization. After submitting the form, the system will automatically generate a Guest voucher and an invoice, these documents will be sent to the email address you specified.

The original invoice will be sent by mail. within 10 days from the moment the Guest leaves the Hotel.

? How to order a transfer?

You can order a transfer by phone: +7 495 234 10 00 or send an application by e-mail

The application must contain the following information: full name, exact date and time of arrival at the airport, railway station; flight or train flight number; name of the airport or railway station, contact details for communication (mobile phone number). At the meeting, the driver will be waiting for you with a sign on which your name will be indicated. Payment is made in cash upon arrival to the driver of the vehicle.

? How to call a Guest from a landline phone?

Call the Reception and Accommodation Service at tel. +7 495 234 10 00 and you will be connected to the desired number.

? Is it possible to replenish the balance of a mobile phone account at the Hotel?

To top up your account mobile phones communication salons are located on the 2nd floor of the Hotel (Central Hall).

? What is the advantage of the On-line booking system?

The On-line booking system allows you to receive real-time information about the availability of rooms and services of accommodation facilities for the specified dates. The process of booking rooms and services takes less than 3 minutes. You can pay for the reservation in one of several ways: in cash upon check-in at the Cosmos Hotel, by bank card, electronic money, bank transfer. As a result, you will receive electronic confirmation booking directly on the site. As a confirmation of receipt of payment, a cash receipt from the TravelLine On-line booking system will be sent to the e-mail address you specified in accordance with Federal Law No. 54-FZ “On the use of cash registers”.

? Online check-in

What is online registration?

This is a special service for the guests of the Cosmos hotel, who booked rooms on the official website through the module online booking numbers. Online registration will help you reduce the waiting time for check-in during check-in.

After booking a room, you will receive an information letter with a link to fill out the form with your personal data (the Hotel guarantees complete security transfer and use of your personal data).

As a result of correct filling, the staff of the Reception and Accommodation Service will receive the data and prepare the documents for your arrival in advance - it will be enough to sign, pay for the room (in case the payment was not made in advance) and receive the key to the room.