Booking cancellation policy. Immediately after booking. Cancellation conditions on booking

Today, the word "booking" is gaining popularity. Translated from English as "booking". Going on a trip, a tourist needs to book a hotel room or a car. The most reliable way to secure a place to stay is to reserve it. You can do this as quickly and easily as possible through online system booking.

Brief instructions for booking

First you need to register on the site, enter contact information. An account confirmation link will be sent to your email. Now you can start choosing a hotel. It is recommended to read a few reviews and then proceed to book a room.

note! The question icon contains information about possible rates for this hotel. Also, you need to familiarize yourself with the conditions for making payment, prepayment, tourist taxes.

Booking with Booking.com

As soon as the tourist has finally decided, you need to click on the "I'm booking" button. Then fill out an application: indicate the number of guests, type of food and possible wishes. That's it, the order has been created. You can change the application in your account, in the "My bookings" section.

bank card

When registering, you will be asked to enter your card details as confirmation.

Depending on the hotel, bookings can be made using both debit and credit cards.

Accepted:

• visa,
• mastercard,
• American Express,

Not accepted: Visa Electron, Mastercard Maestro. The currency for booking does not matter. Do not worry that the hotel will write off the entire amount of money from the card. The sum of two nights is enough for the system.

How does booking charge a cancellation fee? The hotel may hold funds as a safety net. In case of cancellation of the reservation, you will have to wait for a month to return the money to the card.

It is convenient to pay for booking services with bank cards

Important! It happens that the hotel writes off the entire amount of the stay, but it does not have the right to do so. It is necessary to urgently contact the booking office, and the company's employees will already deal with the hotel and demand that the client return the money to the card. If the problem cannot be resolved, you will have to recover funds through the courts.

Booking prepayment

Each hotel may require pre-payment for services, which will be a kind of deposit. As a rule, the amount is taken for 1-2 nights. The hotel is obliged to warn about this on the booking website, as well as about the timing of the receipt of the amount. You can find all the information in the "Notes" section of the application. Even if the card number is indicated, the hotel has the right to demand a transfer Money by using bank payment. In case of refusal of the client - the hotel will refuse to settle.

How to cancel a booking on Booking without penalty

Not everything always goes as planned. It is possible that a person may need to cancel their trip. What to do if a tourist booked a hotel on booking, and the cancellation is paid?

Important! You need to carefully check whether the free cancellation period has passed.

In your personal account, you can use the button "Request the hotel not to charge a fine." The probability of reducing the fine in this case increases, and there is also a possibility that they will decide to completely cancel it.

How to cancel a booking

When choosing a hotel, cancellation conditions were indicated. Usually, more expensive hotels can be canceled free of charge, while cheaper ones are subject to penalties. Most often, 2-3 days before arrival, you can cancel your reservation for free. It all depends on the individual conditions of the hotel. But, the closer the date of arrival of the tourist to the hotel, the more chances that the client will have to pay a penalty. And this is justified, because other guests could have settled in the room, but instead he stood in vain. Hotels have the right to charge an amount for one night's stay in a room. To avoid this, you need to carefully study the conditions of the reservation.

Cancellation methods

You can cancel your application in the following ways:

• Through Personal Area. To cancel your booking, go to the "My Bookings" tab, click on view. The cancellation rules section opens. The system will require an explanation of the reason for the cancellation. It will be easy to cancel, the conditions indicate a free cancellation. Otherwise, you can contact the hotel administration. To do this, in the section, in the lower right corner, there is a yellow button. After clicking this button, a window will open where you need to enter the reason. A really important reason should be described, otherwise the hotel will not go to the meeting. It remains only to click on the blue button "Request a reduction in the fine." A decision from the hotel must be expected within 48 hours. After consideration, the client will receive an e-mail with a response. Money is returned within 30 days.
• Through email. After confirmation of the application, an e-mail will be sent to the mail. You need to click on the "Cancel booking" button. The client will get into the application, where he can cancel it. You will need to indicate the reason for the cancellation and then click on "Cancel all bookings".

How does booking charge a penalty for canceling a booking without using a card

Many hotels can be booked without credit card. In some cases, only advance payment is possible. Booking conditions will depend on the cost of the hotel and on the conditions of the reservation. The booking system provides for 2 possible rates: non-refundable and refundable. Under the terms of the return rate, you can safely refuse the reservation without fear that you will have to pay a fine for this.

By following the rules of the tariff, it will be possible to easily return the money within 3-5 banking days. A non-refundable tariff does not provide for the payment of the full amount of the prepayment. This tariff is set for economical options. For your own safety, the hotel deducts the entire amount. Therefore, the tourist should be 100% sure of his trip.

To book a hotel without a card, you must select the "Free Cancellation" section and check the "Booking without a credit card" box.

Cancellation

Cancellations

The most popular reasons for canceling a booking:

• Found a better fit.
• The place of rest has changed.
• You only need a visa.
• Force majeure circumstances.

Difficulties in canceling a reservation

If you still decide to fine the client, you should use the following tips:

• write an email to the hotel with a valid reason for canceling the trip;
• call the hotel administration, where an explanation of the reason will also be required.

Perhaps the hotel will make concessions and refuse to fine, or only a part of the due funds will be charged.

You can also go for some tricks:

• before canceling the reservation, transfer or withdraw money from the card;
• call the bank and ask to temporarily block the card.

note! Still, the most reliable would be to contact the hotel directly, apologize, clarify how to cancel a booking on booking without a penalty, and calmly explain the reasons.

If on the day of arrival at the hotel the traveler is delayed or even arrives after some time, you need to inform the hotel administration about this. Otherwise, there will be an automatic cancellation of the reservation and a subsequent penalty for no-show.

The booking system has an extensive hotel base, low prices for accommodation, and most importantly - convenient online booking. But even here you can stumble over pitfalls. All you need to do is be careful simple rules specified in the conditions, if you need to delete the reservation.

Cancellation of a hotel reservation is possible in accordance with the rules established by the hotel administration. In most cases, cancellation of accommodation is possible even a day before arrival. Nevertheless, it is very important to study all the conditions of the reservation at the stage and the rooms, as in cheap hotels for the cancellation of the reservation provide for penalties or penalties in the amount of the cost of staying at the hotel for 1 day in the currency equivalent at the exchange rate on the day of the return.

If the number has already been paid for, but it must be canceled, there are two options. The amount can be returned in full or a certain percentage can be withdrawn from the card - it depends on the conditions in force at the hotel or on the website of the booking system. The category of the room also matters: when canceling a reservation in a five-star hotel, fines are also possible.

Online booking cancellation is possible on the website of the booking system. If you find confirmation of booking a hotel room in your profile, then there is also a menu item “Cancellation of a room”. By clicking on this button, you can send the site administration information that the selected hotel has been abandoned.

What should I do if I need to cancel my booking?

If you need to cancel your booking, please follow these guidelines:

• When the booking is paid, a voucher is sent to the e-mail, which will contain information about the agency where the hotel was booked.
• It is necessary to contact representatives by e-mail or by phone (contacts must be indicated in the voucher or in the letter).
• The agency should advise in detail on the refund procedure.
• Several types of tariffs have been developed for booking hotels:
• free cancellation;
• paid cancellation immediately after booking, does not depend on the time left before arrival at the hotel;
• free cancellation in a situation where there are several days left before arrival;
• paid
• cancellation if the cancellation arrives less than 24 hours before the check-in time specified at the time of booking (check-in at hotels usually takes place between 12:00 ─ 14:00 local time). In this case, the cost for the first day of stay is debited from the card.

In case plans have simply changed, you can correct the date, number or cancel the reservation on the website where the reservation was made.

Cancellation on Booking.com

If the booking conditions allow, you can also cancel a previously booked hotel on the Booking.com website. The algorithm of actions is simple:

• On your mail you need to open a letter with confirmation of registration. It is sent after booking by Booking.com.
• In the letter you can find a link to cancel the reservation - how to cancel the reservation or make changes to the conditions yourself in the "My orders" section.
• This link takes you to the Booking.com website and select the 'Change Booking' option, where you can change most of the booking parameters or cancel it, as well as view and print the booking confirmation.
• After going to the "My orders" section, you must press the "Cancel all booking" button.
• Then, in any language, indicate some reason for the refusal and click "Cancel all booking" again.
• If the booking was canceled, after a few minutes you will receive an email confirming the cancellation of the order.

With a refundable rate, cancellation of the reservation occurs without penalty. It is important to do everything in advance and comply with the conditions for canceling the room reservation. In this case, the cost of the reservation, if it has already been paid, within 3-5 banking days is returned to the same card in the amount of 100%. There are exceptions to this rule: when booking a hotel on non-refundable rate no reimbursement is provided. You can check the rate conditions and hotel policy when booking a room.

Plans may change due to circumstances beyond our control. If you have questions or problems when canceling a booked hotel, you need to contact the managers travel agency, booking system specialists, hotel administration.

But you may not need to cancel your reservation, so try to search for hotels directly from this page.

The online booking system is the most popular resource for self search and registration of residence anywhere in the world. Almost all Internet users at least once came to find out about hotels, conditions, prices. Hundreds of transactions are made through Booking daily. However, today we are interested in the cancellation of the reservation.

Booking.com is an advertising resource whose marketing techniques are designed to get you to immediately click on the "book now" button. Sometimes such a step is thoughtless, and the next day a person thinks about how to cancel the deal.

System Benefits

Why is everyone today more people instead of travel companies choose Booking.com?

• Cancellation of a reservation on this resource does not entail unpleasant consequences for the user. But more on that later.

• In base huge selection hotels, hotels and boarding houses.
• Booking is the best value. Moreover, upon discovery the best price the resource undertakes to return the difference.
• There is no risk of throwing extra money if the trip does not take place.

The last point requires clarification. Why then enter credit card details when reserving a room? Very simple. In order not to get on a client who books rooms right and left just like that, just in case.

Hotel Guarantees

This side is also protected when placing data on Booking.com. Cancellation is possible, but according to the conditions specified in the contract, the hotel can withdraw the agreed amount. Please note that not the entire amount of the stay, but only the one that was declared. Most often this is the cost of one night. By the way, such a measure is only for the case when the client does not report changed plans.

In most cases, the hotel management is in position, the Booking.com system adheres to the same policy. Cancellation is completely free of charge no later than one day before check-in at the hotel. In some cases, the rules may be tightened up to 3-7 days, but this is rather a necessary measure.

Data from your card

Everyone is worried when they have to enter their credit card details on various resources. Don't worry, they are completely protected here. Booking hotels online requires confirmation that the client has required amount. In this case, the money will be debited from the card upon completion of the transaction.

Before entering data, it is necessary to clarify the conditions of a particular hotel. If something seems unprofitable for you, it is better to refrain from the transaction. It is always possible to contact the hotel administration and ask clarifying questions. Because when penalty interest is deducted from your card, it will be too late to study the conditions of the selected hotel. In some cases, the amount can be much higher than average, for example, staying 2-3 days in a room. And if you cancel your reservation on time, the hotel must return the money within five days. As you can see, booking hotels online is very convenient and quite safe.

How is the payment

The withdrawal process looks like this: When you complete the required forms, the hotel sends a request to your bank to withdraw the funds. Of course, through the described Internet resource. The bank rejects the application if there is little money in the account. In this case, you do not have to think about how to cancel your hotel reservation on Booking, everything will happen automatically. A notification about this will definitely come from the resource. By the way, check with your bank in advance whether such an operation is possible on your card. In some institutions, money cannot be debited without the express permission of the owner.

Confirmation

Speaking about whether it is possible to cancel a hotel reservation, I would like to note that the easiest way is to avoid a mistake. For this, Booking offers a number of confirmations.

Upon completion of the operation, the system sends a letter to the mail with the possibility of printing it. Be sure to do it. The letter contains all the information about the hotel: name, address, phone number and information about the guests. Please review the content carefully. It is in this document that the hotel notifies you of the conditions under which the transaction will be canceled.

Booking check

After receiving the above letter, do not forget to check again if everything is correct. The letter contains a link to the booking.com page, where you can see your booking.

To check the conditions, date and other data again, you need to go to your account. On the top line of the screen you will see the menu item "My bookings". It stores data about all transactions that are made on this resource. Even those trips that were made or canceled earlier will also be reflected here. By the way, the booking.com resource in a certain way receives information about customers based on their history.

Booking Management

You can select the "View Booking" button. Now you go to the page with detailed information about the cost and the booked hotel. Here, each client can adjust the order at their own discretion. If you are thinking about how to cancel a hotel reservation, then you should start from here. On the page, you can change the card details for payment, choose a different hotel room. If these measures suit you to the full, then click the "Save changes" button and receive confirmation of the adjustments by mail.

Cancellation

Sometimes life brings surprises, and you just can not have the necessary time to make a trip. In this case, you must also go to your personal page. Do not forget that this is an extreme measure, which can lead to fines. So check if the free cancellation period has expired. It is marked on the indicator, which is located right in the center of the dialog box. In addition, the link to cancel was in the letter sent to you from the resource when the transaction was made.

Penalties

In fact, they are exhibited by hotels. This measure is necessary, because the number was idle, waiting for you on a specific date. Sometimes there is no time to find new guests, and the institution incurs losses. Booking is just a tool or a link between the client and the hotel.

But in general, fines are very individual. Some hotels are quite loyal to the cancellation of the reservation. Others, on the contrary, even if the client informed his decision in advance, will still remove the fine. Therefore, before making a deal, carefully read the terms of each hotel. Then it will be much more difficult to refuse the agreement.

How to avoid fines

How to cancel a booking on Booking without any consequences? The only way to do this is to meet the free cancellation deadline. In this case, if money is debited from the card, you will have a reason to go to court. But it happens that a person remembers too late. The rhythm of life is to blame for this, but most often their own laziness and negligent attitude. Then you can go one of the following ways:

• Before canceling the transaction, transfer money from the card to another account.
• If this is not possible, then go to the bank and set a ban on debiting without your consent.
• If the write-off has already occurred, then the money will not be returned.

These methods do not guarantee that the hotel will not find a way to collect money from you. Moreover, they are not very desirable. Therefore, it is much better to be attentive to transactions and keep a diary so as not to forget anything. If there was emergency situation, then first of all go to the site and cancel the reservation, and then contact the hotel and apologize.

Good afternoon We are going on our own for the first time, therefore, the advice of "experienced" is required! Put booking at the Roma Dreaming Hotel (Rome) for 4 nights via Booking.com. I received confirmation from the hotel ... the rooms for the one that I liked from the photo. The hotel suggested cancel booking booking directly through the hotel. Then comes a letter from the hotel administration ... in which I write that, they say, yes - I want this room at such and such a time! Questions. 1. Which Can the hotel provide guarantees? guarantee that this particular number ...

sadco... and you need to decide through booking. Quote: The hotel was suggested cancel booking on Booking in order to put booking directly through the hotel. Did they even mention a discount? Quote: Next... the letter comes from booking and you have no direct relationship with the hotel or you already canceled booking booking and booked directly with the hotel? Quote: why write off the entire cost from the card ... it’s dry How?))) I still don't understand: did you book the hotel or not? Booking or hotel confirmation is available on this moment? If the booking booking canceled or confirmation has not been received from the hotel (you can cancel without losing money), then discard this armor and change hotel. I think that...

Independent travel - great way save on the services of a travel agency, and the choice of hotels in this case can be much wider. Learn how to book a hotel on your own.

Before booking a hotel on the Booking service, you must register.

The list of hotels already contains some information:

1. the name of the hotel and the district of the city (resort) in which it is located
2. the number of bookings at this hotel in the last 24 hours and the number of visitors on booking.com who are viewing this hotel at the same time as you. If there is only one room left in the hotel, and 5 more people are watching it with you, you should hurry so that the advantageous offer is not stolen from under your nose
3. average rating of the hotel based on the reviews of tourists who have been there (the rating is set on a 10-point scale)
4. the cost of a room in this hotel for the dates you have chosen (the price is indicated for the entire stay). If the hotel has several room options, the price will be indicated for the cheapest category, you can see other price options on the hotel's personal page

To see more detailed information about the hotel, click on its name or on the "select room" button.

Personal page of the hotel on booking.com

What can you find out about a hotel on its personal Booking page?

First, look at the location of the hotel on the map (if it is important for you to live in a particular given area). To do this, click the "View map" link above the hotel photo.

You can look at all the photos of the hotel - usually there are quite a lot of them, you will see not only the rooms, but also photos of the restaurant, hall, lounges and gym, and other rooms of the hotel.

We go down the page. Immediately below the photo you will find information about the hotel provided to Booking by the owner himself (usually the advantages of the hotel and its advantages compared to competitors are listed here).

This is followed by a field where you can enter the dates of the trip to find out the price of the hotel. If you have already entered them at the very beginning, Booking will automatically fill in this field. And if you left the “dates” field empty, then it’s time to fill them in, because otherwise you won’t be able to see the description of the rooms. Be sure to click "check availability" so that Booking will show you the rooms available at the hotel during this period.

Under the dates there is a field with additional filters to exclude rooms that are obviously not suitable for you (for example, you only need a double bed in the room; if you select this filter, Booking will remove rooms with single beds from the list).

Immediately below the filter you will see a list of free rooms

1. number name. Hint: if you click on the name of the room, a small additional window will open with photos of this room and its detailed description)
2. information about services in the room and what is included in the price. For example, if it says that the price does not include city tax, then you will have to pay an additional amount for it on the spot.
3. the maximum number of tourists that the room can accommodate. If two people are drawn in this column, and you are going to book a room for three, then this room will not suit you
4. price for the whole room for all days of stay
5. booking conditions. If this field contains the phrase “non-refundable”, then immediately after booking, your bank card will be charged for the stay, which the hotel will not refund, even if you cancel the reservation (as a rule, such stringent conditions are set if the room is sold with good discount). If it says “free cancellation until such and such a date”, then cancellation is possible, but after the specified date you will not be able to cancel the reservation for free - part of the room cost will be debited from your card, or the entire amount (the size will depend on how many days will remain until your check-in; the later you cancel, the greater the amount of the deduction will be)
6. the number of rooms of this type that you want to book (click the arrow to open the list)

Under the list of available rooms you will find Full description hotel services, and important information about the conditions of living at the hotel (accommodation with animals, the time of check-in and check-out from the room, and more).

There is another useful button on the hotel information page: "save to list". It is located in the very top left corner of the page. If the hotel seems suitable for you, save it in the list and continue to view other hotels. You can view your personal list later by clicking on the "my lists" menu item at the very top of the page.

Booking a hotel on Booking

So, you have decided on the hotel, weighed all the pros and cons, studied the description of the room and are ready to make a choice. It's time to click on the "I'm booking" button, which is located opposite the description of the hotel room.

After going to the booking page, you need to fill in the data for making your reservation on Booking.com.

The first window is intended for entering information about the owner of the reservation: according to this data, the Booking team and hotel staff will know how to contact you and where to send the booking confirmation. First and last name must be written with Latin letters, as the hotel staff may not know Russian.

The second window is information about hotel guests. Important! In the "guest's first and last name" field, the names must be indicated in strict accordance with their spelling in the passport. If in the future you plan to submit this reservation to the consular services for visa processing, you should indicate all the people who will live in this room.

In the third window, you can enter your wishes for the room (number of floors, south or north side and so on - the hotel does not guarantee compliance with these wishes, but, if possible, will take them into account. Here you can also enter the time of arrival, if you already know it - the staff will know exactly what time your room should be ready.

Press the "continue" button

Add some more information about yourself (phone number for emergency communications and how to communicate with you). If you check the box "I want to receive a reservation without printouts", you will receive an SMS from Booking.com on your phone with a confirmation link. To check in, it will be enough to show it at the hotel on the phone screen. If you are going to get a visa, it is better to get confirmation by e-mail.

Why enter a bank card number on Booking

• If you book a room for which payment is required immediately, drive a card with sufficient funds - the money will be debited from the card upon completion of the booking
• If you book a room with a limited Free Cancellation period and fail to cancel your reservation on time, your card will be charged cancellation fees after the period expires.
• In some cases, the hotel may reserve on your card the cost of staying 2-3 nights in a room, even if the free cancellation period has not yet expired. If you cancel your booking on time, the hotel will refund your money within 3-5 days

How is payment made on Booking?

Technically, the procedure for withdrawing money from your card looks like this.

Upon completion of the booking, the hotel sends a request to your bank through Booking.com to withdraw funds from the card. If at the time of application there is not enough money on your card, the bank rejects this application, the hotel reports to Booking that payment has not been received and your booking is cancelled. Booking.com will send you a notice of non-payment and cancellation.

Some banks may refuse to withdraw funds, even if there is money on the card, but there is no special permission from the owner (that is, you) to debit them. It all depends on the internal regulations of the bank and the terms of service according to your card account- check with the bank whether such a transaction is possible with your card.

Booking on Booking without a credit card

If for some reason you do not have a bank card, or you do not want to enter its data under any pretext, you can try to book a hotel for which such a card is not needed. Click on the link "No card?" Booking will offer you similar hotels, for booking which bank card need not.

Your booking.com: booking confirmation

Upon completion of the booking, you will receive an email from Booking.com with a confirmation of your booking and the ability to print it.

The letter always contains information about the hotel (name, address, contact phone number), information about the guests of the room, information about the conditions of cancellation, payment and changes to the booking, as well as a link to the booking.com page where you can view your booking.

Booking currency. What is AUD, DKK, CAD, CNY and other encodings on Booking

Booking fines

On Booking (as in any other booking system) there is a system of fines. Actually, the fines themselves are levied by the hotel, and Booking is just a tool for interaction between you and the hotel.

A fine is a penalty that you will have to pay to the hotel for canceling the trip. Usually, fines are provided if there is too little time left before your check-in, and after your refusal, the hotel runs the risk of not finding other buyers for your room.

But in general, the size and conditions of the fine are very individual, calculated by each hotel in its own way and do not have any common framework for all. When booking a hotel, you need to carefully read the conditions of the hotel before clicking the "book" button (such information is always present next to the description of the room or price).

How to cancel a booking on Booking without penalty? What should I do if I forgot to cancel my booking on Booking.com?

The only correct way to cancel your Booking booking without penalty is to cancel it before the free cancellation period expires. In this case, you will have legal grounds to demand a refund if, for some reason, the funds from your card have already been debited.

But it happens that a person remembers the existing armor too late. What can be done in this case? Let's say right away that the methods listed below are undesirable, and do not guarantee a 100% result, but in most cases they will help.

• Before canceling a booking that will definitely incur a penalty, remove all money from your card or transfer it to another account so that the penalty is not automatically debited.
• If it is impossible to withdraw money from the card, try to go to the bank office and set a ban on debiting payment without acceptance (that is, without your consent). Then cancel your booking.
• Typically, Booking.com or the hotel itself will issue a charge request no more than once or twice during the next week, so after a while you will be able to continue using your card as usual.
• If the money has already been debited from the card, it will most likely not be possible to return it, since when booking you were familiarized with the rules on the booking.com website and the deducted payment will be legal.

How to get a discount on Booking?

Few people know what you can get on Booking additional discount to the hotel of your choice. Booking.com has a very nice “best price guarantee” feature, usually located on the left side of the screen just below the hotel search form.

You can use it within 24 hours from the moment of booking on Booking.com.

What is the point of using it: if within a day after booking you find a better offer on another site for the same hotel, Booking.com is ready to reduce your price to this bar.

Important! The offer of another site must exactly match the parameters of your booking on Booking (same hotel, same arrival dates, room category, and so on). Otherwise, the price will not change. Also, Booking will refuse to change the price if you have a special discount card or other benefit program on another site, thanks to which you received a better price.

After you have registered on the Booking.com website, you can subscribe to the most interesting offers from hotels (discounts up to 50%). To do this, find a special subscription advertisement under the hotel search form, click on it with the mouse so that a box appears for entering your email address. After subscribing, you will regularly receive emails about special discounts and offers that are currently in effect on Booking.com.

Apartments on Booking

On Booking you can book not only a hotel or hostel, but also a separate apartment. To do this, you need to sort the options by the type of accommodation when selecting (that is, check this box, it is located on the left side of the screen on the search results page.

You can also check the box "Amenities in the room" (search in the same column below) in the lines "kitchen / mini-kitchen" and "washing machine".

An apartment is always understood as a room with an equipped kitchen. In Europe, ordinary apartments are most often offered as apartments.