The program for settling clients in a hotel. Hotel management system: an overview of the best programs, features, description, reviews

The hotel business is a very interesting and profitable business area. The owner can manage independently, but not everyone can organize the work so that the institution brings good profit. In this case, it is better to resort to the services of a professional.

Hotel management - management of an establishment, the purpose of which is to provide services for favorable price and making more profit.

Regardless of who manages the property, most hotels and hotels prefer to use a special program. It allows you to correctly plan the performance of all operations in the institution and provides convenient storage of information about customers.

ACS is a combination of hardware (mechanical and electronic parts of the device), software (systems for operating a computer) tools, as well as enterprise employees for systematizing and managing various processes.

The hotel and hotel management system is a type of automated control system. It is used to maintain the current documentation of the institution, store information about residents, stock of rooms and accounting for finances. Helps to properly organize the work of the institution.

Another such program is called a cloud-based hotel management system (hotel) or PMS (property management system - real estate management system). It also allows you to streamline your day-to-day operations and thus speed them up.

The system is installed on a computer and Cell phones hotel staff. Thus, each employee can receive necessary information and instructions during the working day.

The interface of such programs is most often simple and understandable for ordinary users.

Purposes of using the hotel management system:

automation of personnel work;
synchronization with booking systems;
bookkeeping;
registration of documents for guests;
calculation of various statistical indicators: at what time of the year there are more guests, which rooms are booked more often.

Primary requirements:

keeping records in accordance with the legislation of the country in which the property is located;
accommodation of guests in rooms and on separate beds;
payment upon arrival or departure.

When choosing an automated hotel management system, first of all, focus on the specifics of your establishment. For large complexes, it is better to choose high-quality programs with rich functionality and tools. For a hostel and mini-hotels, you can choose a simple system that can satisfy all needs. This approach will save money that a small business may simply not have.

What is included?

A cloud-based hotel management system has several components.

1. Chess.

It is an essential element of any program. Practical and easy to use tool. It is a form with data on any current booking, accommodation and client base.

It is presented in the form of a table. It takes into account a specific period and sorts the data by number of rooms. Great for maintaining documentation of any type of establishment: hotel, hostel, hotel, recreation center.

2. Automatic notification of guests.

3. Forms for keeping statistics.

4. Registration of current documentation.

5. Storing information about customers.

These elements may vary depending on the specific system.

Currently, there are several dozen hotel management systems. The difference between foreign programs and Russian ones is that they give the hotel staff the greatest freedom of action. While systems that are operated on post-Soviet space, limit the activities of employees as much as possible.

Now let's talk about the most common hotel management programs and their main functions.

Opera

The full name is Opera Enterprise Solution hotel management system. Installation leader, used in 100 countries worldwide. Advantages that confirm the reviews:

universal, that is, it can be used in various types establishments hotel business;
customized depending on the size and volume of business activity;
meets the most demanding requirements;
guarantees reliable and prompt real-time data exchange;
has rich functionality.

The Opera hotel management system can work together with programs such as:

call billing;
automatic mini bars;
authorization of credit cards;
accounting programs;
restaurant management system.

This system consists of modules that, if necessary, can be customized and changed in accordance with the needs of the hotel manager. This also affects the cost of development. It includes:

1. Booking.

The hotel booking management system includes confirmation, cancellation, waiting lists, deposit management.

2. Number fund management.

Automatic distribution of tasks for maids. Control of the availability of free rooms, their equipment, cleaning and timeliness of repairs.

3. Guest card.

Personal data of each guest: address, phone number, hotel accommodation preferences, visits to the restaurant, swimming pool and other hotel infrastructure.

4. Reports.

Possibility of individual adjustment by means of the built-in generator. You can also use standard reports (more than 300 forms).

5. Tariff management.

Setting quotas, analyzing and managing revenues, setting tariffs and much more.

6. Reception service, accommodation.

Accommodation of guests individually and in groups, with or without reservation. Keeping office notes and managing guest messages.

The hotel management system Opera PMS affects most of the business processes of the establishment, interacts with various interfaces: telephones, television, electronic locks, tablets.

Fidelio

The Fidelio hotel management system is a product of German production. All establishments with this development are automatically entered into global electronic booking lists.

In Russia, Fidelio is represented by Hotel and Restaurant systems (HRS). She is engaged in the implementation and configuration of the company's products, helps customers in the development of the system, provides technical support and conducts periodic updates.

The Fidelio hotel management system does not require special hardware characteristics of a computer and is also very popular.

Peculiarities:

the price depends on the number of rooms and on the set of modules you choose;
the price includes installation, configuration, customer training, support in case of malfunctions;
does not always work well with inkjet and laser printers.

Fidelio manufactures:

Calculation of funds for accommodation.
Reservation and accommodation.
Invoicing for clients.
Get statistical reports.
Consolidation of data on unpaid bills of guests from various points of sale.

This program contains many modules, one of the most important is the cashier module. He is responsible for:

maintaining the main cash register;
relocation of guests;
operations exchange office;
intermediate accounts;
accepting payments;
armor fix;
manual calculations.

Judging by the reviews, a big plus of this system is the ability to interact with other external devices and systems.

"Libra" (Hospitality Management System (HMS)

The company "Libra" has been developing programs for since 1998.

The hotel management system "Libra Logus HMS" has more than 500 implementations worldwide. It differs from other programs because it is an application that is installed on the server of the hotel. Such a system has advantages over a conventional cloud:

can work offline (that is, without access to the Internet and regardless of its speed);
faster data processing;
easily interacts with any remote system;
great for selling both rooms and beds in a hotel;
all functionality is aimed at managing sales for profit;
forecasting the accrual and provision of services;
details of all transactions;
interfaces are integrated into the CRM system (this is software designed to work with clients), which ensures an efficient organization of the workflow;
ease of navigation;
tariff flexibility;
universality;
the possibility of separating the accounts of guests, even if they live in the same room and have different packages of services (this is especially true for sanatoriums and rest houses where medical procedures are provided).

This is a convenient program adapted for the Russian hotel business. Can be used in all types of establishments.

Allows you to significantly speed up the execution of many everyday tasks by automating them. Eg:

Import and export of information from the accounting program.
Entering the details of the passport data of guests using scanning.

Also, the Libra management system has a component for providing services at a higher level and increasing sales.

The company has developed a special guest reward module in which you can set up any loyalty program.

The standard package includes 4 applications:

Engineering service.
Maid work.
An application for hostesses (controlling access to food outlets for guests).
Console for the head.

Judging by the reviews, in general a good option for establishments of any size. Another question is that for a small hostel or hotel it can be a little expensive.

"Edelweiss"

This program was developed in Russia and is on the market of the year. Has more than 400 installations for the entire time of service.

The main characteristics of the Edelweiss hotel management system:

Easy to learn and easy to operate.
A rich set of ready-made interfaces.
Imports data into accounting and FMS.
Reduces customer service time.
It provides for the possibility of using discount cards and bonuses in working with visitors.
Guarantees control of the sale of rooms through the Internet.
Organizes a single payment space (with different payment methods).
Maintains records of conference room rental, event organization and other hotel services.

According to reviews, the Edelweiss hotel management system has a powerful and intuitive chessboard with clear visualization and additional control of early departures and late arrivals.

HotelMS

Professional hotel management software. Like other systems, it is primarily aimed at automating all business processes in a hotel or hotel in order to optimize all activities and, accordingly, getting more arrived.

Consists of 3 modules:

Performs the following functions:

storage of customer histories;
booking;
tariff management;
preparation of documentation;
porter;
organization of work with the number fund.

2. Booking module.

no commission;
simple installation;
work on any device;
constant update.

3. Channel manager OtelMS.

It will help to effectively organize the work of booking on websites and through travel agencies. Guarantees:

Increase in sales by 20% within six months.
All available rooms are always on sale.
Efficiency and ease of operation.
Synchronization with leading sales channels.

This control system has its advantages:

reduces the cost of providing services (since they become automated);
flexible reporting tools;
full-fledged formation of the base of guests;
System updates and support are included in the price;
the booking module is suitable for any site.

The hotel business always goes hand in hand with tourism. Of course, automation in this area can have a significant impact on the competitiveness of a company engaged in this service sector. This review will consider the "Hotel" program, which automates the work of a hotel administrator. The program visually shows the room occupancy plan, calculates the amount of services provided and generates reports on room occupancy and payment.

The main window of the program, in which the main work is carried out, is the "Layout Plan" window. It is a table defined by two dimensions: horizontally - dates of the calendar, and vertically - hotel rooms grouped by buildings. When booking or settling a room, you just need to select a range of cells for the selected room for a certain period. The specified range will be colored, and the user will be prompted to fill in the check-in parameters: the list of guests, the scope of services, the period of employment of the room, and the like. Thus, the program clearly shows the availability of rooms, the dates of settlement and release; there cannot be an erroneous check-in of the room by different guests.

On the toolbar of this window, you can set a filter by building or category of rooms, specify the interval for viewing the check-in plan, find a guest, or put a room for renovation (the selected range of cells will be grayed out).

When the period of stay of the guest is selected, the user must fill out the room card. The card's main parameter is its identifier, which will be displayed on the placement plan. As an identifier, you can specify the name of the incoming guest, a date range, or just any number.

The card window is divided into four tabs. The first tab specifies the dates of arrival and departure, the number of guests staying and one of the actions: booking, check-in or check-out. Depending on this action, the interval of cells in the accommodation plan will be filled with its own color: booking - green, check-in - blue, check-out - pink.

The second tab contains a list of living guests. And on the third one, you can specify the list of services provided (accommodation, meals, booking, additional services), calculate their amount, and, if necessary, print an invoice.

On the last tab of the card, information is entered about each fact of payment for the services provided. Here you can see the unpaid balance if the payment was made partially.

Based on all the entered data, the program allows you to build several reports: a list of arrivals, a list of departures, a list of residents, a cash register, a payment report. The program has a built-in report designer, and if desired, you can change appearance any of the reports generated by the program. However, the program does not have the ability to create new reports.

All background information can be viewed and edited in the "References" window. The window is divided into two areas: the first is the list of directories, the second is the list of elements of the selected directory.

Room prices are periodic details, that is, they can store a value for a specific date. The history of price changes can be viewed and edited in the directory "Categories of rooms".

In the program settings, in addition to other parameters (such as the location of the database, currency unit, company details) you can set the parameters for calculating services. Here you can set:

method of payment for the room (per person per day or per room per day);
method of payment for the reservation (fixed amount or percentage of the room price);
the amount of the recreational fee per person;
VAT percentage.

Remarks

There are no concepts like checkout time, time of arrival and departure. A limited set of reports and the inability to develop new ones. The owner of the hotel will certainly not interfere with analytical reports: "Dynamics of settlement", "Dynamics of profits", "History of price changes" and the like. By expanding the functionality of the program towards analysis, it is possible to develop a system for optimizing the occupancy of rooms and maximizing profits through seasonal change prices.

Summary

An intuitive interface, ease of use, combined with a low price make the program attractive for use in small and medium-sized hotels. The visual display of the status of the rooms is aimed at simplifying the work of the administrator, and the provided set of reports will facilitate the workflow with accounting.

The use of a hotel automation system ensures the clarity of customer service, establishes control over the actions of service personnel and reduces costs. Management of a boarding house, hotel or mini-hotel based on innovative technologies and special software is a way to a new level of service provision and a guarantee of the prosperity of your business.

The specifics of the activities of the personnel of boarding houses and hotels differ significantly from other sectors of the provision of various kinds of services, since in the hotel business you have to constantly interact with large amounts of information regarding room reservations, the number of days of stay, check-out time, etc., provide relevant reporting, and also monitor high level of service. That's why automated systems hotels are characterized by a wide level of distribution and implementation.

Key Benefits of Hotel Automation

Hotel automation is capable of:

combine information about the activities of all departments into a single information system;
make reservations and pay in any convenient way;
perform accounting of movement, expenditure of hotel resources;
increase the speed of managing the number fund;
Minimize the time during the check-in of guests;
enter the necessary accounting information into a single system;
organize the logic of the work of the porter, maids, catering staff;
form an accounting price of the services provided, keep records of profits;
restrict access areas for personnel;
improve work safety through the use of video surveillance and other systems.

Hotel automation, the programs for which are available for use by each user, allows you to implement a set of tasks. Their implementation ensures a high level of work and quality service. In other words, hotel automation allows you to modernize the entire complex of providing hotel services, increase the speed of information processing and the level of coordination of personnel actions, while automation of manual labor reduces the likelihood of errors, which affects the quality of reporting. And for management there is a rich layer of material for analyzing business processes.

Hotel Management Software Key Features

Software products for hotel automation belong to a group of special software systems called Property Management Systems - systems for managing real estate elements. In addition to directly HMS, these include software products for managing other facilities (gyms, restaurants, bars), as well as programs for managing warehouse complexes, supermarkets, government agencies.

All proposed HMS have a similar structure, consisting of several main modules:

block of registration and service of guests;
control and management services;
interfaces to external systems.

Any automated hotel has its own set of execution units, but the standard set of functions is as follows:

receptionist- an important module responsible for the registration and settlement of the guest in the room, and, accordingly, the calculation and eviction. The interface of this service is made in the form of an interactive checkerboard plan of accommodation, which performs all tasks related to accommodation and customer service.
Booking- a service that allows you to determine the availability or occupancy of rooms for a certain period, as well as create and cancel advance bookings.
Maid module- serves to plan the schedule of staff on duty, cleaning rooms, forming a list of work performed (cleaning, changing towels, making toilet cosmetics, etc.). Usually, the module performs the calculation of the number of points received by the staff in the performance of work, and it also controls the availability of mini-bars.
Administration- the service is intended for setting up the work of the software product itself, changing prices, exchange rates, etc.
Accounting- serves to transfer information for further processing to accounting programs (as a rule, this is "1s"). But there are some hotel software products with the capabilities of "1s".

Interaction with external systems

Automated hotel management is used in conjunction with a variety of external systems that control the operation of equipment in the hotel and provide a range of diverse services to guests.

The equipment used in the hospitality business includes:

Fiscal registrars for conducting any financial transactions with payment and credit cards and cash, which guests can pay.
Access control systems - electronic locks of "offline" and "online" types are widespread. The latter send to the main program information about personnel access, unauthorized access attempts.
Energy saving - one of the applications of the access system - the so-called energy-saving pocket, designed to store a key card, turn on the electricity in the room. Certain automated systems may set temperature regime in the room based on the presence / absence of residents, etc.
Special pay-TV systems that allow guests to watch TV channels, without advertising or “video on demand”. This demonstration is provided by content providers and is broadcast only on the hotel network.
The possibility of online booking - a service with which the guest can choose and book a room on their own. This increases the level of confidence in the hotel, increases the influx of customers.
Automation systems for bars and restaurants - organizes the automation of the order and transfer to execution, accounting for stocks and control of the movement of goods, protection from unscrupulous workers.

Important! Organize guest services so that grocery bills are paid at check-out. Why the system requests information about the guest, his account status, transmitting information about the services used.

Programs for hotels in the Russian market

smart hotel- the most powerful software for hotel management, operating on the 1c platform. This program performs any required functions for hotel automation, including main office hotels and restaurant management.
Fidelio is a software that has been used in the Russian hotel business for more than 30 years. The cost of installation is determined on an individual basis and mainly depends on the size of the hotel, the equipment of the hotel. And also it should be noted that one of the most expensive software systems.
Edelweiss is a Russian development, the cost of which is determined by the number of jobs.
1C Hotel- the most inexpensive and simple solution, the price depends on the number of jobs.

Summing up

Of course, hotel automation is a mandatory step for growth and development. own business. But before you start automating the business processes of your hotel, it is recommended to formulate the main requirements and tasks for such a system. Usually, the choice is in favor of the system that is more in line with the opportunities relevant to the hotel or hotel at the current stage of development.

Cloud system for managing hotels, apartments, hostels and other hospitality facilities. Represents a turnkey solution - a website and a program for hotels on a single platform. An intuitively simple management interface contains all the necessary modules for successful work: a booking and payment module, synchronization with online hotel booking portals, an interactive checkerboard, accounting for rooms, a customer base, the ability to set up flexible rates, accounting for calculations, a block of reports and analytics.

Cloud service for hotels. A convenient booking table allows you to quickly track the state of the room stock and manage the check-in / check-out of guests. The database of orders and information about guests allows you to effectively manage relationships with customers and agents.

Hotel management service. Management of the room stock, receiving reservations via the Internet and reporting to the Ministry of Internal Affairs within one window.

Easy cloud management system for a hotel, hostel, recreation center.

Cloud automation system for hotels, hostels, apartments. Allows you to enter data about the guest, issue invoices, manage settlements and rooms, synchronize with all popular systems online booking(booking.com, expedia.com, agoda.com, etc.), create your own online booking system on your own website, issue invoices, manage documents, generate reports.

The automated hotel management system "Edelweiss" allows you to automate all the functions of the reception and accommodation service, accounting and management reporting, consolidate information and provide data from related systems with integrated automation.

CRM system for hotels. Automatic processing of applications from the site. Booster block of thinking guests

Cloud management system for any accommodation facility. Combines a number of products: Bnovo PMS, Channel Manager, Online Booking Module. Designed to automate guest service, manage rooms and rates, sell rooms online. It has a wide range of tools to control financial activities, reports and analytics, increase guest loyalty.

Cloud system for hotels, hotels. Automates functions: room stock management, room booking, price updates, storage of guest histories, reporting... Booking module for website, social networks.

Online service for hotel, hostel, apartment management. Unlimited number of categories and rooms, booking by bed. Booking module for your website. Seasonal rates and discounts. Online booking payment bank cards, payment systems. Client base. Statistics and reports. Multi-user mode with flexible access rights.

Configuration for solving the main tasks of the hotel business. Thanks to the modular structure, our product is easily scalable and customizable. different types business. It solves the problem of queues in large hotels and allows you to arrange a guest's settlement in just a couple of seconds: the system at the reception instantly scans a QR code and issues a room key.

Cloud management system for hotels, apartments, hostels. Designed to automate both hotel chains and individual hotels. There is integration with related systems: hotel website, sales channels, fiscal registrar, migration accounting system, restaurant system.

The program of automation and management of the hotel and the hotel. Client-server application. Easily interfaces with any peripheral system (for example, fiscal registrars). There is a mobile application.

Online service for hotels, resorts, cottages, camp sites, mini-hotels, hostels, apartments. Modules for sales automation, booking automation and hotel management and online room sales module for the site.

Hotel software. Convenient booking calendar. Extended accounting. Synchronization of bookings with dozens of portals and travel agencies. There is a free version.

Cloud hotel management system. It has all the necessary functionality for the work of the reservation department, reception. Integration with leading Channel managers, own Booking engine, electronic room service. Adaptive interface.

Cloud automation system for hotels, inns, sanatoriums, recreation centers and other establishments of the hotel business. The main blocks of the system: room stock, tariffs, data on places, Feedback with the client, service, reception.

The program for the WinHotel Pro hotel allows you to keep a record of booking requests from guests at the hotel, inn, recreation center, boarding house, motel, sanatorium. Automates the work of checking in guests at the hotel. visual booking. Room reservations are made in the checkerboard of the room fund, where you can enter a new reservation request or edit it. In the booking request, you can take into account payments from the client, which form mutual settlements.

The WinHotel Pro program has been designed to meet the needs of temporary accommodation establishments and its wide functionality covers all aspects of guest registration. The use of a convenient program is recommended for the following establishments: hotels, hotels, recreation centers, boarding houses, motels, sanatoriums.

The WinHotel Pro program has wide functionality, which includes everything you need:

numbering accounting. The program takes into account the entire hotel room stock, regardless of its size, which allows you to quickly see all the necessary data for each room;

daily accounting of rooms occupied by guests. Accounting is implemented in a table with a list of numbers and dates. In order to understand which room is occupied, when the check-in was and when the room will be free, one glance at the table is enough - in accordance with the date, it displays the name, surname and patronymic of the guest, and all the data about his stay in the room. In addition, next to the number is reflected its cost in rubles;

operational accounting of applications in the hotel. The application form allows you to quickly calculate the cost and fill in all the necessary data: date, name of the client, number of his passport, hotel room, which he plans to occupy, food and other data. In accordance with the date and time of arrival and departure, as well as the cost of the room, the program automatically calculates the total cost. In addition, it is possible to take into account discounts as a percentage;

creation of report forms. WinHotel Pro generates a variety of reports, including check-in schedules, accommodation reports, daily reports on the number of guests staying, and settlements with visitors;

room booking. In order to mark booked rooms, you need to open the room stock, implemented in the form of a table. In this table, you can create a new booking request or edit a previously created one. The booking application form allows you to print the contract, bills and vouchers, cash receipts, as well as invoices for paying for services.

WinHotel Pro is one of the best programs for hotel, hotel automation, hotel!

Reviews about WinHotel Pro

Hotel region 24 Krasnoyarsk

The program is good overall. multifunctional. All necessary reports are available. The editor is accessible and understandable. There are micro flaws, but the developer goes to the meeting, we keep feedback.