The most unusual services that are provided in the hotels of the world. Four Seasons Whistler Resort Canada: Cave Helicopter Tours. I want to know and be able to

If you're more than satisfied with white robes and complimentary toiletries, a list of the most luxurious additional services offered by hotels may shock you. These hotels are considered the most luxurious holiday destinations, they good service not limited to breakfast in the room. For money you can buy a personal salute or skiing with Olympic champions!

Hotel The Lodge in Georgia: butler service

You no longer need to worry about fees! This hotel has a 24-hour butler service to take care of everything for you. He can pack your bags, serve dinner, fill the bath with rose petals. The butler is always nearby and ready to make your dreams come true. The cost of the service is included in the price of the room, the hotel offers a service to all guests.

Hard Rock Hotel Chain: Fender Guitars

At this hotel, you can rent a guitar with an amplifier and headphones to arrange a private concert in your room. In addition, you can order exclusive playlists and a mixing system like a DJ.

The Ritz-Carlton Louisiana: Hangover Concierge

Recovering from a hangover? In this hotel, the concierge will help you regain your vigor! He will prepare both alcoholic and fruit cocktails, and will do everything to make your stay as comfortable as possible.

Hotel Il Salviationo in Florence: champagne bath

Guests can enjoy a champagne bath at this hotel in Florence, with an additional bottle of chilled drink provided for drinking. This pleasure costs nine thousand dollars, although the price may be higher, depending on the drink you choose. If you have a sweet tooth, you can have a chocolate bath with fresh fruit for dipping. It costs almost three thousand.

Eden Rock Hotel St. Barth: Private Recording Studio

If you stay at this hotel, you will be able to record music in a private recording studio. It has drums, electric guitars, acoustic guitars, bass guitar, amplifier, synthesizer. In addition, this room can be used as a cinema.

Burj Al Arab Hotel in Dubai: twenty-four-carat gold players

This hotel is considered one of the most luxurious, so there is nothing surprising in the fact that guests are offered golden players. They are given to each guest upon arrival, they are programmed to provide access to all services and information about the hotel.

Ballyfin Hotel Ireland: dressing room

During the rest here you can use the dressing room, which presents forty different costumes from the opera, various accessories. A photographer can take your picture, you can even arrange a themed banquet. The use of a suit costs about fifty dollars for women and about forty dollars for men.

Dorsett Mongkok Hong Kong Hotel: Optional Smartphone

You no longer have to worry about roaming: during your vacation you can use free smartphone with Internet without restrictions and the ability to call both local and international numbers - to the States, Australia, Canada and several countries in Asia. In addition, the smartphone has a guide to local restaurants.

Kimpton Hotel Chain: Temporary Goldfish

In any of the hotels of this chain, you can pre-order a goldfish that will decorate your room during your stay. Special staff will take care of care and feeding.

Sonora Canada Glacier Helicopter Tour

Explore stunning snow-covered slopes and see glaciers British Columbia- and all this from a private helicopter. For an hour, the tour costs almost four thousand dollars, but you can see the most incredible corners of Canada that everyone has seen. You can even stop at the top of the mountain to have a picnic with incredible views of the area.

The Trump International Hotel in Ireland: A Genealogical Study

If you've ever wondered what your ancestors looked like, here's where you can install it. An elite specialist will help you find out your family history for two hundred dollars.

Hotel Club Med in the Dominican Republic: Cirque du Soleil

While relaxing, you can learn how to become an acrobat. There is a special fitness program that teaches guests some of the acrobatic tricks used in real performances. You will learn to fly on a trapeze and walk a tightrope.

Gateway Canyons Colorado Resort: Sports Car Test Drive

This is a great choice for adventure lovers. You can choose one of the most expensive cars and ride on the desert track. For four hours you will need to pay from one hundred and fifty dollars.

California Monarch Beach Resort: Surf Lessons

During your stay, you can get private surf lessons, and the staff will make sure that you have a towel, umbrella and sun lounger waiting for you when you return from the lessons.

Westin Hotel Chain: Concierge Coach

You can easily keep fit during your holidays thanks to the jogging instructor. He can run for you, recommend the best route, organize useful menu and even help prepare for a marathon. Some rooms have treadmills or exercise bikes, so you can work out in privacy if you want.

Four Seasons Resort Punta Mita Mexico: Private Tequila Making Tour

Love tequila? Embark on a tour for twenty-three thousand dollars, which is designed for two. You will be taken by helicopter to the family business, where you will be given an exclusive tour of the plantations and production facilities, after which you can attend a tasting.

Six Senses Zigny Bay Hotel in Oman: Paragliding

Enjoy the views while paragliding with a specialist - this adventure will set you back $183.

Four Seasons Whistler Canada Caves Helicopter Tours

Here guests are offered incredible entertainment. You can go by helicopter to the snowy peak and visit ice caves. For a person, you will have to pay almost one and a half thousand dollars.

Westhouse Hotel New York: Personal Makeup Artist

You can get the perfect make-up and hair styling from the comfort of your own room at this Manhattan hotel. Prices for this service start at ninety-five dollars.

The Primland Hotel in Virginia: Stargazing

Thanks to its location on top of a mountain, this place offers guests an amazing opportunity to observe the stars. There is an observatory with a telescope with which you can admire the sky.

Cavallo Point Hotel California: In-Room Bartender

You can arrange a cocktail party during your vacation, drinks for which will be prepared by the bartender or they will be delivered directly to your room.

Four Seasons Resort Mau Hawaii: Pool Night Time

You can have an extremely romantic time by booking an adult pool for the night, where you can eat dinner for two or get a massage.

Saint Cecilia Texas Hotel: Personal Stylist

You can shop right in your room: the hotel has a stylist to help you choose an outfit from the designer collection. The service is provided free of charge.

Hotel Las Ventanas al Paraiso in Mexico: private fireworks display

You can watch the fireworks of your choice right from the window. You can choose options from the tablet - determine the shades and time of the fireworks to your liking.

Hotel L'Apogee Courchevel in France: skiing with an Olympian

In a five-star hotel in the Alps, you can ski with Florence Manada, Olympic gold medalist and fifteen-time French champion. For $2,000 a day, you'll get a workout with Florence and a post-workout stretch.

For many travelers, a hotel, no matter how expensive, is just a place to spend the night and store things. Of course, unusual and exclusive services are addressed not to such tourists, but to those who can appreciate the flight of fantasy of hotel owners. But they really try to surprise! Helicopter shopping? Handcuffs in the room? Massage in a gondola? Yes please!

Please everyone

Recently, the travel portal Tripadvisor.com published its annual top list of hotels with the best service in the world. Visitors to the site called the services of the Moroccan Riad Kheirredine hotel exemplary, the top three also included the Hamanasi Adventure and Dive Resort in Belize and the Akademie Street Boutique Hotel and Guesthouse in South Africa. Tourists noted the hospitality and helpfulness of the staff, the relaxed atmosphere and color, as well as other important details for a pleasant stay.

Still, service is subjective. It is enough for someone that the room is clean, and the receptionist is friendly. And offer someone a delicious breakfast - and he will be dissatisfied with the lack of his favorite oatmeal. Well, some tourists are so sophisticated in matters of hospitality that they won’t show you to the hotel without a personal servant assigned to the apartment.

To please demanding guests, hoteliers go to great lengths, sometimes offering eccentric and luxurious, and sometimes simply funny services. Lenta.ru decided to explore the market for unusual and interesting services, invented by hotel owners for their guests.

Everything for the client

The New York hotel The Benjamin has a sleep manager (concierge of a dream). The hotel has long noticed that many requests and complaints from guests are connected precisely with “night” problems: sometimes it’s too stuffy, sometimes it’s noisy, sometimes the pillow is wrong, sometimes the blanket is thin. This is how the concept was born, according to which the guest either sleeps well or gets his money back. The latter, however, is unlikely.

The Benjamin offers soundproof rooms, evening massages and aromatherapy, satin sleep masks and a menu of 11 types of pillows, including anti-snoring. Before bed, you can indulge in sleep-inducing foods, such as banana bread with peanut butter.The Benjamin is one of the few hotels in the world that takes sleep so seriously.

The Brazilian Hilton Sao Paulo Morumbi has taken care of another important customer problem - city traffic. So that guests of São Paulo cannot feel the “charms” of local traffic, they are offered a helicopter with a driver, and you can fly as much as you like. short distance- even to the beach, even to the store.

Another interesting way to transfer guests came up with the Omani hotel Six Senses. Guests can land at the entrance of the hotel by paragliding, accompanied by a professional skydiver.

Special target audience

People traveling with animals often feel constrained: not all hotels accept animals, and if they do, then with many conditions. At Nine Zero in Boston, the opposite is true: dogs, cats and even more exotic creatures are so welcome that they are ready to walk them, sit with them in the room, and even give their pet a massage. The animal will be offered a separate bed and their favorite food will be prepared.

It is with treats for four-legged friends that they plan to surprise travelers with animals at The Lowell in New York. Meals for dogs and cats can be ordered from the gourmet menu, such as lamb stew, organic buffalo, filet mignon tartare, Icelandic fish chips or dog ice cream. Special shampoos and aromatherapy sprays were provided for animals.

California Loews Coronado Bay Resort& Spa "specializes" in the entertainment of dogs who love to swim: they are taken to teach them to surf. Animals catch a wave under the guidance of instructors from a nearby surf school.

But with the greatest reverence for fluffy guests are in Portland Hotel deluxe. Plush bed, massage and à la carte food - that's what! The hotel has room service for animals (although it is not entirely clear how dogs and cats will be able to make a request). Hotel deLuxe is ready to treat a person's friends by offering them acupuncture and psychological services.

But at the Fitzpatrick Hotel in Washington DC, they are ready to give a warm welcome to ... dolls. If you inform in advance that you will arrive with a child and tell about the toy that he carries with him, upon arrival the receptionist will greet the doll by name, she will be provided with a crib, a table and even tiny slippers.

They try to please children in the Florida hotel The Ritz-Carlton Palm Beach. Here you can order a pillow fight. One call and 30 silk pillows, two pairs of boxing gloves and instructions for a variety of pillow games will be delivered to your room.

Happy to serve

Own servant, or butler, is, of course, the height of bliss for a tourist. Such specially trained people are not uncommon in luxury hotels, but sometimes they offer unusual services.

At The Ritz-Carlton South Beach in Miami, a tanning butler is assigned to guests. He is on duty near the pool, helps guests to apply sunscreen (even on hard-to-reach places), offers sunscreen cosmetics, sunglasses and other beach accessories.

The soap concierge is an innovation of the Viceroy Riveria Maya Hotel in Mexico. The specialist introduces the guests to the soap, created according to the recipes of the Mayan Indians, who were great connoisseurs of bath procedures. The concierge helps to understand the variety of fragrances and talks about the properties of soap, which is not forbidden to take home as a souvenir.

The Rosewood Hotel Georgia in Vancouver offers the services of a Master in Flavors. A local butler helps hotel guests select and purchase perfumes from a variety of luxury and selective brands on offer.

The Lanesborough Hotel in London has a tea sommelier. Of course the traditional afternoon tea not uncommon in British hotels, but the "tea manager" has taken this ritual to an all-time high. He teaches guests the intricacies of the ceremony and talks about the benefits of choosing one or another variety of tea leaves.

Photo: Joe Raedle/Getty Images/Fotobank

Interest club

The owners of the Drake Hotel in Toronto, unlike the previously mentioned New York colleagues with their sleep manager, believe that there is just no need to sleep on vacation. In the hotel rooms, guests are waiting for sex toys and contraceptives (on request, of course). The range is wide enough to cover a wide variety of preferences.

With all the desire, not everyone has the courage to call the reception and ask for a pair of fur handcuffs. For shy guests, the Morgan hotel chain offers a mind-blowing minibar. This is a medium-sized box that contains the book "250 Ways to Start a Conversation", a collection of quotes, notebooks and pencils for writing down your own smart thoughts.

Bookworms know how frustrating it is to be on vacation without a book. Clients of the Andaz Fifth Avenue hotel in New York are not in danger: there is not some miserable shelf with books left by departed guests, but a whole library consisting of more than 700 publications. Books are provided by the New York City Library, which is located directly across the street.

The Houstonian Hotel in Houston has more than a hundred various kinds activities, in addition to the usual swimming in the pool and exercising in the gym, there is the opportunity to play basketball and rock climbing.

The Geejam Hotel in Jamaica has a recording studio. Guests are offered to become a pop star for a day: record a song or even an entire album. Amy Winehouse and Bjork managed to work in the studio at one time.

A trifle, but nice

The Loews Coronado Bay Resort in San Diego has its own gondola fleet. The gondolier takes guests on a boat in a private marina. If desired, you can hire a massage therapist who will massage directly during boat trip.

Forgot your swimsuit or swimming trunks at home? The Standard Hotel chain has vending machines for beach equipment. True, the choice is small: black swimming trunks or a black bikini. But for those who did not take with them the main vacation accessory, and that is happiness. But on the belt of each item, a mini-guide to local attractions is printed - the names of places worth visiting.

At the Ritz in Madrid, bathrobes embroidered with their initials await guests in their booked room.

Well, at the Happy Guest Hotel Lodge in Cheshire, guests can rent an aquarium with a goldfish so that they are not lonely.

For many travelers, a hotel, no matter how expensive, is just a place to spend the night and store things. Of course, unusual and exclusive services are not addressed to such tourists, but to those who can appreciate the flight of fantasy of hotel owners.

But they really try to surprise! Helicopter shopping? Handcuffs in the room? Massage in a gondola? Yes please!
Please everyone
The other day, one of the travel portals published an annual top list of hotels with the best service in the world. Visitors to the site called the services of the Moroccan Riad Kheirredine hotel exemplary, the top three also included the Hamanasi Adventure and Dive Resort in Belize and the Akademie Street Boutique Hotel and Guesthouse in South Africa. Tourists noted the hospitality and helpfulness of the staff, the relaxed atmosphere and color, as well as other important details for a pleasant stay.
Still, service is subjective. It is enough for someone that the room is clean, and the receptionist is friendly. And offer someone a delicious breakfast - and he will be dissatisfied with the lack of his favorite oatmeal. Well, some tourists are so sophisticated in matters of hospitality that they won’t show you to the hotel without a personal servant assigned to the apartment.
To please demanding guests, hoteliers go to great lengths, sometimes offering eccentric and luxurious, and sometimes simply funny services. I decided to explore the market for unusual and interesting services, invented by hotel owners for their guests.
Everything for the client
The New York hotel The Benjamin has a sleep manager (concierge of a dream). The hotel has long noticed that many requests and complaints from guests are connected precisely with “night” problems: sometimes it’s too stuffy, sometimes it’s noisy, sometimes the pillow is wrong, sometimes the blanket is thin. This is how the concept was born, according to which the guest either sleeps well or gets his money back. The latter, however, is unlikely.
The Benjamin offers soundproof rooms, evening massages and aromatherapy, satin sleep masks and a menu of 11 types of pillows, including anti-snoring. Before bed, you can indulge in sleep-inducing foods, such as banana bread with peanut butter.The Benjamin is one of the few hotels in the world that takes sleep so seriously.

The Sleep Manager at The Benjamin will help you choose the most comfortable pillow
The Brazilian Hilton Sao Paulo Morumbi has taken care of another important customer problem - city traffic. So that guests of Sao Paulo cannot feel the "charms" of local traffic, they are offered a helicopter with a driver, and you can fly as short a distance as you like - even to the beach, even to the store.
Another interesting way to transfer guests came up with the Omani hotel Six Senses. Guests can land at the entrance of the hotel by paragliding, accompanied by a professional skydiver.
Special target audience
People traveling with animals often feel constrained: not all hotels accept animals, and if they do, then with many conditions. At Nine Zero in Boston, the opposite is true: dogs, cats and even more exotic creatures are so welcome that they are ready to walk them, sit with them in the room, and even give their pet a massage. The animal will be offered a separate bed and their favorite food will be prepared.
It is with treats for four-legged friends that they plan to surprise travelers with animals at The Lowell in New York. Meals for dogs and cats can be ordered from the gourmet menu, such as lamb stew, organic buffalo, filet mignon tartare, Icelandic fish chips or dog ice cream. Special shampoos and aromatherapy sprays were provided for animals.
California Loews Coronado Bay Resort & Spa "specializes" in entertaining dogs who love to swim: they are taken to teach surfing. Animals catch a wave under the guidance of instructors from a nearby surf school.


Loews Coronado Bay Resort & Spa Annual Surfer Dog Competition
But with the greatest reverence for fluffy guests are in Portland's Hotel deLuxe. Plush bed, massage and à la carte food - that's what! The hotel has room service for animals (although it is not entirely clear how dogs and cats will be able to make a request). Hotel deLuxe is ready to treat a person's friends by offering them acupuncture and psychological services.
But at the Fitzpatrick Hotel in Washington DC, they are ready to give a warm welcome to ... dolls. If you inform in advance that you will arrive with a child and tell about the toy that he carries with him, upon arrival the receptionist will greet the doll by name, she will be provided with a crib, a table and even tiny slippers.
They try to please children in the Florida hotel The Ritz-Carlton Palm Beach. Here you can order a pillow fight. One call and 30 silk pillows, two pairs of boxing gloves and instructions for a variety of pillow games will be delivered to your room.
Happy to serve
Own servant, or butler, is, of course, the height of bliss for a tourist. Such specially trained people are not uncommon in luxury hotels, but sometimes they offer unusual services.
At The Ritz-Carlton South Beach in Miami, a tanning butler is assigned to guests. He is on duty near the pool, helps guests to apply sunscreen (even on hard-to-reach places), offers sunscreen cosmetics, sunglasses and other beach accessories.
The soap concierge is an innovation of the Viceroy Riveria Maya Hotel in Mexico. The specialist introduces the guests to the soap, created according to the recipes of the Mayan Indians, who were great connoisseurs of bath procedures. The concierge helps to understand the variety of fragrances and talks about the properties of soap, which is not forbidden to take home as a souvenir.
The Rosewood Hotel Georgia in Vancouver offers the services of a Master in Flavors. A local butler helps hotel guests select and purchase perfumes from a variety of luxury and selective brands on offer.
The Lanesborough Hotel in London has a tea sommelier. Of course, the traditional afternoon tea is not uncommon in British hotels, but the "tea manager" has taken this ritual to an unprecedented level. He teaches guests the intricacies of the ceremony and talks about the benefits of choosing one or another variety of tea leaves.


The Tanning Manager at The Ritz-Carlton South Beach
Interest club
The owners of the Drake Hotel in Toronto, unlike the previously mentioned New York colleagues with their sleep manager, believe that there is just no need to sleep on vacation. In the hotel rooms, guests are waiting for sex toys and contraceptives (on request, of course). The range is wide enough to cover a wide variety of preferences.
With all the desire, not everyone has the courage to call the reception and ask for a pair of fur handcuffs. For shy guests, the Morgan hotel chain offers a mind-blowing minibar. This is a medium-sized box that contains the book "250 Ways to Start a Conversation", a collection of quotes, notebooks and pencils for writing down your own smart thoughts.
Bookworms know how frustrating it is to be on vacation without a book. Clients of the Andaz Fifth Avenue hotel in New York are not in danger: there is not some miserable shelf with books left by departed guests, but a whole library consisting of more than 700 publications. Books are provided by the New York City Library, which is located directly across the street.
The Houstonian hotel in Houston provides more than a hundred different types of activities for fans of sports and fitness.
The Geejam Hotel in Jamaica has a recording studio. Guests are offered to become a pop star for a day: record a song or even an entire album. Amy Winehouse and Bjork managed to work in the studio at one time.
A trifle, but nice
The Loews Coronado Bay Resort in San Diego has its own gondola fleet. The gondolier takes guests on a boat in a private marina. If desired, you can hire a massage therapist who will massage directly during the boat trip.

Goldfish in the rooms at Happy Guest Hotel Lodge in Cheshire
Forgot your swimsuit or swimming trunks at home? The Standard Hotel chain has vending machines for beach equipment. True, the choice is small: black swimming trunks or a black bikini. But for those who did not take with them the main vacation accessory, and that is happiness. But on the belt of each item, a mini-guide to local attractions is printed - the names of places worth visiting.
At the Ritz in Madrid, bathrobes embroidered with their initials await guests in their booked room.
Well, at the Happy Guest Hotel Lodge in Cheshire, guests can rent an aquarium with a goldfish so that they are not lonely.

What is unusual about a hotel? After all, hotel apartments are just temporary lodging for the night. Yes, it turns out to be a tautology, but we come to rest to rest. Sitting in a room around the clock best idea. If we return to the hotel only late in the evening to go to bed, will anything be required other than a bathroom and a bed?

Nevertheless travel business continues to develop, among the owners hotel complexes rages terrible fight for travelers. To attract more customers, hotels are trying to surprise visitors as much as possible. Every now and then, very unusual services are invented for tourists. hotshow life invites you to get acquainted with the most amazing of them.

bedtime story

Undoubtedly, it is pleasant to look at a child who falls asleep under the next fairy tale. Sometimes you just want to return to the past in order to afford such a luxury. Only now adults will no longer be able to fall asleep, listening magic story, because the status is not allowed. True, everything is not so hopeless. At one of the hotels of the Hyatt Hotels Corporation chain, located in London, you can return to your childhood for a while by ordering a certain service. A man comes into the room, sits down by the tourist's bed and begins to read a fairy tale. By the way, the story can be chosen at will.

warm bed

Another London hotel, the Holiday Inn, always makes sure that customers do not lie down in cold beds at night. From the residents of the hotel is only required to warn in advance when they want to sleep. A man dressed in a thermal suit immediately goes to the client's room. So don't be alarmed if a stranger is in your bed. Maybe he just warms your bed!

Dinner with a giraffe

Spotted animals with a long neck are not only beautiful, but also very friendly. For example, in the Giraffe Manor hotel in Kenya, they are considered a peculiar part of the staff. The client can order a service that involves the presence of a giraffe during the meal. Moreover, the animal will eat together with the guest of the hotel.

"Soap Butler"

In one of the hotels in Mexico, Viceroy Riviera Maya, you will not find classic bar soap. The bathroom has almost everything a guest needs: shower gel, various lotions and creams. In general, everything except soap. Do you think the negligence of the staff is to blame for everything? It's just that the hotel has a "soap butler" service. Immediately after checking in, guests are visited by an employee of the hotel complex with huge selection handmade soap and a knife to cut a piece of the right size.

Walk with the lion

Are you missing the extreme? Then be sure to visit South Africa staying at the Protea Hotel Ranch Resort. To feel the extreme sensations, you do not even have to go far from the hotel. The Protea Hotel Ranch Resort offers guests an original service - a walk with a white lion. Tourists can breathe fresh air alone with the animal. At the same time, a collar is not put on the predator, since it can be safely held by the tail. Three lions live in the hotel, and all of them do not pose a threat, since they are in contact with people from birth.

Accommodation under the open sky

Arriving in Manhattan, tourists can enjoy not only the luxury of the Upper East Side, but also experience a lot of positive emotions from an overnight stay right on the street! At the Affinia Gardens hotel for guests with children, for a fee, they can organize a delightful evening that turns into night, under open sky. No, no one sets up tents in central park and does not offer to taste the life of vagabonds. The service involves the registration of an all-inclusive room on the terrace adjacent to the regular room. To provide special atmosphere, tourists are given binoculars, sleeping bags and flashlights.

In the role of a star

Holidays in Jamaica are good not only warm waters caribbean and delightful sandy beaches dotted with palm trees. Accommodation in local hotels is organized so that travelers can get the most out of their trip. So, in the Geejam Hotel complex, guests can visit the recording studio and try to create their own single. It is desirable that the guest has a good voice and hearing.

"Anti-scratch" number

The network of hotel complexes InterContinental takes care of the comfortable stay of customers with increased attention. For couples, nine hotels in Europe offer “anti-snoring” rooms so that one of the partners can take a break from the snoring of the other. The walls of the room are soundproofed, and the head of the bed is made of sound-absorbing material, so the echo does not spread within the room.

My own boss

Dinner in the room and the list of services "all inclusive" - ​​for wimps. Recently, “green tourism” has gradually come into fashion. The new trend can be explained by the example of the Dhara Dhevi hotel, where guests are invited to visit rice plantations and try to plant grain themselves. For dinner, guests will have to learn how to cook Thai dishes.

Dinner with cowboy songs

Originality knows no bounds. The Alisal Guest Ranch & Resort considered classical instrumental music as an accompaniment during a meal a banal solution. For some time now, hotel guests have been eating exclusively surrounded by cowboys who fervently perform traditional songs.

Intending to go on vacation, we sometimes do not even think about how travel agencies and hotels organize our leisure in such a way that we do not need anything. When it comes to planning hotel business, the question arises of what types of services in the hotel to offer guests. The next question is what to provide for free, what - for an additional fee. In this article we will talk about the organization of the workflow in the hotel.

Types and types of services in the hotel

Hotel service is divided into basic, additional and individual types of services. Depending on the wishes of the hotelier and the level of the competitive environment in a given region, this service can be either absolutely free or for an additional fee.

There are a number of basic services in the hotel, fixed at the legislative level, as those benefits that should be provided in all hotel establishments, as free. It is necessary. Their list:

• If necessary, call an ambulance
• Availability and round-the-clock ability to use a first-aid kit
• Delivery of letters, newspapers and other correspondence intended for the guest
• Wake up the guest at the appointed time
• Availability and access to boiling water, scissors, needles and threads
• Use of one set of dishes and its replacement

Regardless of the concept of the hotel business, your hotel must provide these services. However, everyone understands that if the hotel provides only this, its rating will leave much to be desired. In the conditions of fierce competition between hotels and hotel chains, it is necessary to be “in trend” and anticipate the needs of guests.

So, just a few years ago, those rare hotels that allowed guests to use the distributed Internet without charging an additional fee received their bonuses and benefits in the form of additional customers.

Today, hotel websites, chains and booking resources are full of banners with the words “free” and “gift”. Competing with each other, hotels try to provide a unique service to their guests, or standard varieties of paid services - free of charge.

Most common paid services in hotels:

• Offer of group and individual excursions
• Personal translator and guide
• Sale of tickets for cultural events
• Currency exchange
• Repair of clothes, shoes, dry cleaning and ironing
• Souvenir products
• Renting space for business meetings and conferences
• Saunas, baths, spas, massage parlors, beauty parlors, hairdressers
• Purchase and delivery of flowers
• Taxi ordering

Of course how large quantity services offered by the hotel for free, the more chances it has for a leading position And feedback with clients. Operating time good reviews is a long, costly and laborious process. High quality service, like nothing else, can help in this matter.

Today, it is considered bad form to offer a certain range of services for an additional fee. Once an expensive Internet, nowadays it must be freely available to everyone. Detailed consultation by the receptionist about the events held in the city; about how to get to the place the client needs and back; about the opportunity to save money in the city and other helpful information provided free of charge. Calling a taxi to the hotel should not be paid with anything other than a tip, at most.

Hotels, on the facade of which a considerable number of stars flaunts, cannot afford to forget about the individual approach to persons of special importance. These can be people who are useful for this business, or simply wealthy guests. If personal services are provided in exceptional cases, their availability will not be financially attractive, but it will create a certain reputation for the hotel company, which is important.

Personal services include, among other things, an individual hotel employee who accompanies the guest during the entire period of his stay. His duties include consultations on all issues, finding solutions of any complexity in order to satisfy the wishes of a demanding client.

Not a bad option individual approach to the guest are small gifts, pleasant souvenirs as a keepsake of your stay in your hotel. It can be any souvenir product, for example, chocolates from a local factory with your company logo. This inexpensive and modest gift will emphasize the level of service in your hotel and make even the most strict guest smile.