Exclusive services that hotels offer to their guests. fish tail instructor

Almost all hotels offer packages of options that are designed specifically for the high quality of their guests' stay and enhance their experience in providing services to customers. But I would especially like to highlight the resorts that offer truly amazing and extravagant amenities.

Some hotels have seriously decided that today guests are missing the services of bizarre and full of oddities. It is these unusual additional services that they decided to offer their guests separately from what is included in the traditional standard package of services.

Even stranger is the willingness of guests to pay exorbitant amounts for these services. No matter how wild and bizarre the proposals are, guests are absolutely sure that they will get a unique and unforgettable experience, as well as vivid memories of their unusual vacation.

So, in the city of Warrington (England, Cheshire), the staff of the Happy Guest Shelter offer their clients a scaly friend in the form of a goldfish. For only £5, a roommate named "Happy", the world-famous goldfish, brings a feeling of joy, comfort and unconditional love to the guest's room after a busy day.

The Ritz-Carlton in Palm Beach, Florida is widely known as a hotel that offers some services for an unforgettable stay of guests, offering a "Pillow Fight" package. For sixty dollars, family vacationers can purchase a bag full of satin pillows, a CD, and a book of various family games that everyone can play together. The hotel management believes that through fun and flying feathers, families become closer and stronger.

At the Loews Coronado Resort Bay Resort& Spa Su'ruff Camp offers a completely unique opportunity to give a guest's pet a chance to ride on the crests of the wave. Surf Camp in San Diego specializes in teaching pet dogs to surf. The owner of the training center believes that all dogs have the ability to do this, they just need a little training.

The hotel hosts an annual competition among surfer dogs, which willingly attracts participants of all breeds who wish to compete for the right to be called best dog who conquered the wave.

For pets, this inn also has other services that include dog walking, dog sitters, and even a special delivery service menu that contains all kinds of dog treats. All pets that come to Loews Coronado Bay Resort & Spa along with their owners are treated like true VIPs.

Guests of the Ashford Castle hotel in Ireland who are planning to ask their loved ones an important question are offered to use the service of a special presentation of a wedding ring. This is a truly bright and unforgettable moment in the life of the future spouses, as the ring will be delivered to them by the eagle owl Dingle, who has lived in the castle since 1999 and has claws strong enough to hold a large stone. Guests can also visit the falconry school, which is located on the castle grounds. The Proposal package costs $2,000 and includes a three-night stay at a hotel, a massage for the beloved couple, a moonlight walk, champagne, a gourmet candlelight dinner, and, well, a Dingle soaring above the ground, which will deliver the ring to the bride-to-be. With a high cost, this service is quite popular - probably because it is perhaps one of the coolest ways to propose to your sweetheart.

One hotel chain shows his creativity by offering an unusual package "I hate Valentine's Day." It is specially designed for guests who prefer to celebrate this day in their own way.

Those wishing to celebrate Valentine's Day alone can purchase a program planned for the whole evening at the Night and the Time hotels in New York. It will begin with a dinner for one person in one of the fashionable Serafina restaurants, and after that, an adult entertainment channel awaits the guest in the hotel room. There's an add-on for the haters called Love Hurts, which is a bundle that includes black candles, napkins, bottles of tequila, lots of ice cream, and breakup movies. In the morning, the guest will be served breakfast in bed and a series of books "Help Yourself".

Hotel Henn-na in Japan wows guests with robotic staff assisting hotel guests with any need. So, robots kindly settle guests, deliver their luggage to the room and make coffee. These robots are known worldwide as "actroids", a type of humanoid robot.

Actroids look amazingly young Japanese girls, down to hand gestures, speech and facial expressions. They giggle believably in response to guests' remarks and speak Japanese, English, Korean and Chinese fluently.

Humanoid robots were created at Osaka University and manufactured by Kokoro. Dozens of people worked on the creation of actroids at the university for more than ten years, constantly improving them. These robots have a completely unique software that allows them to feel the mood of a person!

If you're more than happy with white robes and complimentary toiletries, this list of the most luxurious extras hotels have to offer may shock you. These hotels are considered the most luxurious holiday destinations; good service in them is not limited to breakfast in the room. For money you can buy a personal salute or skiing with Olympic champions!

Hotel The Lodge in Georgia: butler service

You no longer need to worry about fees! This hotel has a 24-hour butler service to take care of everything for you. He can pack your bags, serve dinner, fill the bath with rose petals. The butler is always nearby and ready to make your dreams come true. The cost of the service is included in the price of the room, the hotel offers a service to all guests.

Hard Rock Hotel Chain: Fender Guitars

At this hotel, you can rent a guitar with an amplifier and headphones to arrange a private concert in your room. In addition, you can order exclusive playlists and a mixing system like a DJ.

The Ritz-Carlton Louisiana: Hangover Concierge

Recovering from a hangover? In this hotel, the concierge will help you regain your vigor! He will prepare both alcoholic and fruit cocktails, and will do everything to make your stay as comfortable as possible.

Hotel Il Salviationo in Florence: champagne bath

Guests can enjoy a champagne bath at this hotel in Florence, with an additional bottle of chilled drink provided for drinking. This pleasure costs nine thousand dollars, although the price may be higher, depending on the drink you choose. If you have a sweet tooth, you can have a chocolate bath with fresh fruit for dipping. It costs almost three thousand.

Eden Rock Hotel St. Barth: Private Recording Studio

If you stay at this hotel, you will be able to record music in a private recording studio. It has drums, electric guitars, acoustic guitars, bass guitar, amplifier, synthesizer. In addition, this room can be used as a cinema.

Burj Al Arab Hotel in Dubai: twenty-four-carat gold players

This hotel is considered one of the most luxurious, so there is nothing surprising in the fact that guests are offered golden players. They are given to each guest upon arrival, they are programmed to provide access to all services and information about the hotel.

Ballyfin Hotel Ireland: dressing room

During the rest here you can use the dressing room, which presents forty different costumes from the opera, various accessories. A photographer can take your picture, you can even arrange a themed banquet. The use of a suit costs about fifty dollars for women and about forty dollars for men.

Dorsett Mongkok Hong Kong Hotel: Optional Smartphone

You don't have to worry about roaming anymore: during your vacation you can use a free smartphone with unlimited internet and the ability to call both local and international numbers - to the States, Australia, Canada and several countries in Asia. In addition, the smartphone has a guide to local restaurants.

Kimpton Hotel Chain: Temporary Goldfish

In any of the hotels of this chain, you can pre-order a goldfish that will decorate your room during your stay. Special staff will take care of care and feeding.

Sonora Canada Glacier Helicopter Tour

Explore stunning snow-covered slopes and see glaciers British Columbia- and all this from a private helicopter. For an hour, the tour costs almost four thousand dollars, but you can see the most incredible corners of Canada that everyone has seen. You can even stop at the top of the mountain to have a picnic with incredible views of the area.

The Trump International Hotel in Ireland: A Genealogical Study

If you've ever wondered what your ancestors looked like, here's where you can install it. An elite specialist will help you find out your family history for two hundred dollars.

Hotel Club Med in the Dominican Republic: Cirque du Soleil

While relaxing, you can learn how to become an acrobat. There is a special fitness program that teaches guests some of the acrobatic tricks used in real performances. You will learn to fly on a trapeze and walk a tightrope.

Gateway Canyons Colorado Resort: Sports Car Test Drive

This is a great choice for adventure lovers. You can choose one of the most expensive cars and ride on the desert track. For four hours you will need to pay from one hundred and fifty dollars.

California Monarch Beach Resort: Surf Lessons

During your stay, you can get private surf lessons, and the staff will make sure that you have a towel, umbrella and sun lounger waiting for you when you return from the lessons.

Westin Hotel Chain: Concierge Coach

You can easily keep fit during your holidays thanks to the jogging instructor. He can run for you, recommend the best route, organize useful menu and even help prepare for a marathon. Some rooms have treadmills or exercise bikes, so you can work out in privacy if you want.

Four Seasons Resort Punta Mita Mexico: Private Tequila Making Tour

Love tequila? Embark on a tour for twenty-three thousand dollars, which is designed for two. You will be taken by helicopter to the family business, where you will be given an exclusive tour of the plantations and production facilities, after which you can attend a tasting.

Six Senses Zigny Bay Hotel in Oman: Paragliding

Enjoy the views while paragliding with a specialist - this adventure will set you back $183.

Four Seasons Whistler Canada Caves Helicopter Tours

Here guests are offered incredible entertainment. You can go by helicopter to the snowy peak and visit ice caves. For a person, you will have to pay almost one and a half thousand dollars.

Westhouse Hotel New York: Personal Makeup Artist

You can get the perfect make-up and hair styling from the comfort of your own room at this Manhattan hotel. Prices for this service start at ninety-five dollars.

The Primland Hotel in Virginia: Stargazing

Thanks to its location on top of a mountain, this place offers guests an amazing opportunity to observe the stars. There is an observatory with a telescope with which you can admire the sky.

Cavallo Point Hotel California: In-Room Bartender

You can arrange a cocktail party during your vacation, drinks for which will be prepared by the bartender or they will be delivered directly to your room.

Four Seasons Resort Mau Hawaii: Pool Night Time

You can have an extremely romantic time by booking an adult pool for the night, where you can eat dinner for two or get a massage.

Saint Cecilia Texas Hotel: Personal Stylist

You can shop right in your room: the hotel has a stylist to help you choose an outfit from the designer collection. The service is provided free of charge.

Hotel Las Ventanas al Paraiso in Mexico: private fireworks display

You can watch the fireworks of your choice right from the window. You can choose options from the tablet - determine the shades and time of the fireworks to your liking.

Hotel L'Apogee Courchevel in France: skiing with an Olympian

In a five-star hotel in the Alps, you can ski with Florence Manada, Olympic gold medalist and fifteen-time French champion. For $2,000 a day, you'll get a workout with Florence and a post-workout stretch.

There are a huge number of hotels in the world that provide all kinds of services. However, not all hotel complexes are limited to a standard set of amenities such as a pool, karaoke, spas, etc. Some of them offer such outlandish ways of spending time that guests return to them again and again. We will tell you about 10 hotels with the most unusual services. If you are planning a trip, we advise you to book rooms in these places in advance, because there are more than enough customers there!

1. Protea Ranch Resort

Polokwane, Limpopo Province (South Africa)

2. Mukul Beach Hotel, Golf & Spa

Rivas (Nicaragua)

3. Mitsui Garden Hotel Yotsuya

Tokyo, Japan)

4. Happy Guests Lodge

Warrington, Cheshire (UK)

5. Loews Coronado Bay Resort

San Diego, California (USA)

6. Hotel Geejam

San San near Port Antonio (Jamaica)

7. Graycliff Hotel

Nassau, New Providence Island (Bahamas)

8. Hotel Drake

Toronto, Ontario (Canada)

9. The Ritz-Carlton

Berlin, Germany)

10 Golden Crown Levin Iglut Hotel

Sirrka, Province of Lapland (Finland)

It looks like a fantasy of the organizers tourism business just knows no bounds. Have you ever been to hotels with fancy services? Tell us about them!

Send your good work in the knowledge base is simple. Use the form below

Students, graduate students, young scientists who use the knowledge base in their studies and work will be very grateful to you.

Posted on http://www.allbest.ru

Introduction

1. Theoretical part

1.1 Basic services of hospitality enterprises

1.2 Accommodation facilities

1.3 Characteristics of the features of the hotel

2. Practical part

2.1 Characteristics of the Marins Park Hotel

2.2 Description of rooms at the Marins Park Hotel

2.3 Hotel infrastructure

2.4 Services provided by Marins Park Hotel

Conclusion

Literary list

INTRODUCTION

Hotel is an enterprise that provides people who are away from home with a range of services, the most important of which (complex-forming) are equally the service of accommodation and meals. hotel extravagant service hospitality

Consumer- a citizen who intends to order or order and use services solely for personal (domestic) needs;

Executor- an organization regardless of the form of ownership, as well as an individual entrepreneur providing services to consumers under a reimbursable contract.

Tourist- a citizen visiting the country (place) of temporary residence for recreational, educational, professional, business, sports, religious and other purposes (without engaging in paid activities) for a period of 24 hours to 6 months. in a row or carrying out at least one overnight stay.

If extravagant services were developed in Rostov-on-Don, and in Russia in general, the provision of such services would have a positive impact on financial and economic activity and would play a large role in increasing the efficiency of social production. The development of the hospitality industry is gaining momentum every year. Infrastructure modern hotels includes a business center, laundries and dry cleaners, currency exchange offices, international communication services, transport services for guests. Hotels can not do without shops and souvenir kiosks, restaurants and bars. In addition, focusing on business man, hotels should provide their guests with the opportunity not only to organize their working time well and efficiently, but also to relax after a busy day. Therefore, modern hotels have gyms and fitness centers, beauty salons, billiard rooms, slot machines and casinos, etc.

Remaining the main one, the accommodation service is perceived by guests as a matter of course, and additional services that distinguish this hotel from a number of others arouse increased interest.

I offer you the statistics of the Moscow Tourism Committee, according to which, over the past eight years, the number of foreign tourists who visited Russian capital, increased by more than 2.5 times: from 1.5 million people in 1999 to 4 million in 2007. However, despite this more than twofold growth, the Russian capital still lags far behind others in terms of the number of foreign guests. major cities peace. So, according to the National Tourist House of France, about 27 million foreign tourists visited Paris last year. Prague, according to the estimates of the National Tourist Board Czech Republic, in 2007 was visited by 4 million foreign guests.

Therefore, based on statistics, the topic of my coursework is “Organization of the provision of extravagant additional services in hotels”, raising the problem of modern hotels in Russia, in which, in my opinion, it is necessary to increase extraordinary, unusual, extravagant services for hotel business. After all, hotels need to do everything to improve the attendance of tourists and cater to the whims of VIP guests.

Goalscourse:

Consider providing additional services in hotels

Consideration of use extravagant services in Russian hotels on the example of foreign hotels and hotels

· Consideration and application of extravagant services on the example of a hotel.

1. THEORETICAL PART

1.1 Mainserviceshotelenterprises

The essence of the provision of accommodation services is that, on the one hand, special premises (hotel rooms) are provided for use, on the other hand, services are provided that are performed directly by the hotel staff: porter services for the reception and registration of guests, maid services for cleaning hotel rooms etc.

Hotel rooms are the main element of the accommodation service. These are multifunctional premises designed for rest, sleep, work of living guests. Their most important function is to enable sleep. The significance of other functions of hotel rooms, first of all, depends on the purpose of the hotel and the needs of guests. For example, in business hotels.

Different hotels have different categories of rooms, differing from one another in area, furniture, equipment, equipment, etc. However, regardless of the category, a hotel room must have the following furniture and equipment: a bed, a chair and an armchair, a night table, a wardrobe, general lighting, a wastebasket. In addition, each room should contain information about the hotel and an evacuation plan in case of fire.

Other services complete the offer of accommodation and catering services. These include the offer of a swimming pool, conference rooms, meeting rooms, sports equipment, car rental, dry cleaning, laundry, hairdressing, massage and a number of others. Depending on how they are designed and combined into a single complex, a certain type of enterprise is formed, such as a luxury hotel, a middle class hotel, an apartment hotel, an economy class hotel, a resort hotel, a motel, private hotel bed and breakfast, garni hotel, boarding house, gostiny dvor, rotel, botel, flotel, flaitel. Services provided in hotels are divided into basic and additional. They can be free and paid.

The main services include services: accommodation and meals in accordance with the "Rules for the provision hotel services».

1.2 WITHresourcesAaccommodation

Accommodation means - premises with at least 5 rooms and used by organizations of various organizational and legal forms and individual entrepreneurs for temporary accommodation of tourists.

In international practice, a standard classification of accommodation facilities has been adopted, according to which they are divided into collective and individual.

Collective accommodation facilities, in turn, are divided into enterprises: Enterprises hotel type- objects consisting of rooms, the number of which exceeds a certain minimum (7-10), grouped into classes and categories in accordance with the services and standards of the country, having a single management and providing a variety of hotel services (hotels, hotels, motels, apartment-type hotels, hotel clubs, beach and resort hotels, boarding houses, etc.).

A hotel is a complex economic and property complex (a building or part of a building, equipment and other property) intended for the production and provision of services (a hotel product).

1.3 Characteristics of the features of the hotel

Describe the hotel as a business hotel industry You can use the following features:

a) Number of numbers (exceeds the minimum number or not);

b) Types of hotel services provided;

Hotels differ in capacity, number of rooms and the number of places intended for accommodation.

There are two main groups of hotels: for permanent and for temporary residence, which, in turn, are divided into: transit hotels serving any contingent in conditions of a short stopover; business hotels serving persons on business trips and business trips; holiday hotels, i.e. tourist, resort, etc.

Hotel-type enterprises are distinguished by:

By size (less than 100 rooms, from 100 to 300 rooms, over 300 rooms);

By the level and quality of service and comfort (luxury, first class, economy class hotels);

By management (independent, belonging to chains, etc.).

Shared accommodation facilities also include tourist hostels, furnished rooms, and other establishments that provide limited services (eg accommodation including housekeeping).

Specialized accommodation facilities - objects that perform not only accommodation services, but also some other specialized function. These accommodations include:

a) Health-improving establishments (sanatoriums, dispensaries);

b) Rest houses, work and rest camps, tourist, sports bases, recreation centers;

c) Tourist shelters, parking lots, etc.

d) Congress centers, public means of transport (trains, cruise ships, yachts)

e) Land and water transport converted into overnight accommodation facilities;

f) Camping (camping sites, caravan sites).

Individual accommodation facilities - apartments, rooms in apartments, houses, cottages for rent.

2. PRACTICAL PART

2.1 Hotel FeatureMarins Park Hotel

Location:

The hotel is located in the very center of business Rostov, at the intersection of Budennovsky prospect and st. Krasnoarmeyskaya, where the largest shops, banks, restaurants and offices are located. Distance from the international airport - 7 km, from the railway and bus station - 1 km, from river station-- 2 km.

Booking

Despite the modernity of the tourism sector, not all hotels in Rostov-on-Don can provide their visitors with the opportunity of simple and free booking. Marins Park Hotel, as a leading hotel, makes this very easy. At any time convenient for you, you can book a room by calling the reservation service.

You can also pre-book the room you are interested in directly on the official website, and get a discount on accommodation in the amount of up to 30%.

Congress services

The branded congress center of the hotel meets absolutely all modern business requirements, allows you to hold and organize conferences and seminars at the highest level, largely due to the availability of modern equipment for holding all types of events: business meetings, conferences, briefings, seminars.

At your service 10 conference halls of various capacities: from "Tokyo" with a capacity of up to 15 people, to a large-scale hall called "Yalta", designed for 350 people.

The Congress Center of the Marins Park Hotel provides unique opportunities for communication between business people.

· comfortable spot location in the very center of the city;

availability of professional sound and lighting equipment, as well as a multi-zone air conditioning system;

availability of high-speed Internet access;

· highly qualified staff with knowledge of foreign languages;

high-quality catering for event participants;

Ample secure parking.

1) Conference rooms:

"Theatrical"

l The capacity of the hall is 700 people.

l Theatrical version of furniture arrangement.

b Area - 610 m2.

l The capacity of the hall is 300 people.

l Arrangement of furniture of your choice.

Equipped with:

Flipchart, markers

air conditioner;

tables and chairs;

an audio system

multimedia projector;

Screen

laptop

« Nizhny Novgorod»

b Area - 54 m2.

Equipped with:

Flipchart, markers

air conditioner;

chairs with music stands;

an audio system

multimedia projector;

Screen

laptop

b Area - 106 m2.

b The capacity of the hall is 110 people.

l Arrangement of furniture in the conference room of your choice

Equipped with:

Flipchart, markers

air conditioner;

chairs with music stands;

an audio system

multimedia projector;

Screen

laptop

"Novosibirsk"

b Area - 32 m2.

l The capacity of the hall is 35 people.

l Arrangement of furniture in the conference room of your choice

Equipment:

Flipchart, markers

air conditioner;

chairs with music stands;

an audio system

multimedia projector;

Screen

laptop

2) restaurants and bars

The banquet hall is the most convenient place for celebrations: weddings, graduations, anniversaries, corporate parties. I bring to your attention several halls to help you make a choice. For everyone who is interested in renting a banquet hall in Rostov-on-Don, all necessary information: the number and capacity of halls, their description, working hours, specialties. I draw your attention to the fact that you need to choose a restaurant for a wedding very carefully. After all, a wedding celebration is not just a festive feast, but also a festive program that includes dances and competitions, so the wedding hall should be spacious enough.

Cost of events: banquet from 1500 (without alcohol), buffet from 500 rubles per person.

It's so nice to give gifts for the holidays! And therefore, during events on weekends, guests have discounts on hotel accommodation up to 30%. And when ordering a wedding banquet from 70 thousand rubles, the newlyweds are given a Suite room and a compliment from the hotel as a gift!

Banquet hall "Aladdin"

Banquet hall "Aladdin" is notable for many amazing items: ancient amphorae immersed in golden sand, loose coins, oriental silks that create a mysterious atmosphere. Deep comfortable armchairs beckon with the warmth and softness of velvet. A wide selection of exotic dishes impresses with an abundance of flavors and originality of execution. Banquet hall is designed for 30 persons.

Banquet meals:

Pork crown

Beef stuffed with mushrooms

· Secrets east sea,

Appetizer of salmon with Camembert and Bechamel sauce,

Lamb ham baked with vegetables,

Cannelone with strawberries.

Restaurant " Old city»

The name "Old Town" was given for a reason. Its design is made in the form of a round square paved with stone, which is surrounded by living trees and tables are located on it. Huge stained-glass windows with interesting scenes give special lightness to the interior. The glass dome creates the effect of being under the open sky, gives a feeling of lightness and freedom. The caretaker of the "Old Town" in the evenings, for dinner, lights the lanterns. Thanks to the musicians, wonderful melodies sound, and the chef offers excellent dishes of European cuisine.

"Old Town" is a wonderful restaurant for a wedding and any other celebration. It is possible to hold a corporate party and catering for the conference. The room is equipped with an air conditioning system. There are also three plasma panels and a multimedia projector.

The restaurant hall is designed for 60 guests, but during a banquet it can accommodate 90 people.

Specialties:

"Quail Nest"

Salad "Old Town"

· « leaning tower of pisa»,

Rack of lamb with ginger dumplings and cranberry sauce,

· Royal salmon.

Cafe "At the Cossacks"

A hearty meeting with truly Cossack hospitality will pleasantly surprise you. The atmosphere conducive to relaxation and a variety of dishes of national cuisine will certainly please the guests of the Don region. The cafe seats 56 people.

Specialties:

Salad "Donskoy",

· Russian pickles,

homemade potatoes

· Solyanka meat,

Loin in cranberry sauce,

· Pike perch "in a Cossack way".

Lobby bar

There is a cozy lobby bar in the hotel lobby. It is great for business negotiations, and for talking with friends. You will be offered invigorating coffee or exquisite cognac.

3) Recreation and entertainment

Gentleman's Club "Five Stars"

Gentleman Club "Five Stars" is an elite men's club of the European level in Rostov-on-Don.

Club girls are stars who are ready to take the stage just for the sake of our guests. Beauty, grace and charm that will amaze even the most sophisticated.

Two snow-white scenes open to your eyes from anywhere in the club. All seats in the club belong to the "Privilege" level.

2.2 Description of rooms inhotelMarins Park Hotel

Number of rooms:

374 numbers.

Room types:

Single and double standard rooms, standard superior, business, business superior, Senior Suite, Casanova Suite, Premium Suite, Apartment Suite.

Description of the rooms:

Suite "Apartments"

Four rooms: a living room, a cozy bedroom, a meeting room, a room with an exercise machine;

Carpets;

Air conditioner;

LCD TV;

Plasma panel with remote control and cable TV with 65 channels

DVD player;

Fax communication;

Convenient workplace;

Upholstered furniture (sofa and armchairs);

Dinner table;

Sideboard;

Crockery and cutlery;

Bar counter, kitchen utensils;

Mini fridge;

2 telephones with international or long-distance communication;

Wardrobe;

Treadmill;

Information and reference literature;

Bathroom, shower cabin;

A set of towels;

Bathrobe;

Slippers;

Guest bathroom.

Premium Suite

Two rooms: living room and cozy bedroom;

Electronic lock with magnetic key;

Carpets;

Warm plastic panoramic windows with fresh air control;

Air conditioner;

Large wardrobe with mirror

Recreation area;

Equipped workplace;

Mini fridge;

Wardrobe;

Crockery and cutlery;

Shower, bathroom;

A set of towels;

Bathrobe;

Hygiene accessories: soap, shampoo, shower gel;

Slippers.

Shoe horn and sponge.

Casanova Suite

Three rooms: living room, office and cozy bedroom;

Comfortable double bed;

Balcony with a beautiful view of the central street of the city;

Air conditioner;

Electronic lock with magnetic key;

Carpets;

Warm plastic panoramic windows with fresh air control;

Two LCD TVs with remote control and cable TV with 65 channels;

Recreation area;

Equipped office;

Coffee table and soft sofa;

Bedside lamp with directional light;

Mini fridge;

Telephone with international or long-distance communication;

Information and reference literature;

Crockery and cutlery;

Shower, bathroom;

A set of towels;

Bathrobe;

Hygiene accessories: soap, shampoo, shower gel;

Slippers

Brush for cleaning clothes and shoes;

Shoe horn and sponge.

Senior Suite

Two rooms: living room and bedroom;

Large double bed;

Air conditioner;

Electronic lock with magnetic key;

Carpets;

Warm plastic panoramic windows with fresh air control;

LCD TV with remote control and cable TV with 65 channels;

Large wardrobe with mirror;

Equipped workplace;

Recreation area;

Coffee table and soft sofa;

Mini fridge;

Bedside lamp with directional light;

Telephone with international or long-distance communication;

Information and reference literature;

Shower, bathroom;

A set of towels;

Bathrobe;

Hygiene accessories: soap, shampoo, shower gel;

Slippers.

Brush for cleaning clothes and shoes;

Shoe horn and sponge.

Business Improved

Air conditioner;

Interior in modern style;

Large bed (possibility of single and double occupancy);

Electronic lock with magnetic key;

Carpets;

Warm plastic panoramic windows with fresh air control;

Equipped workplace;

Coffee table and a couple of comfortable chairs;

Mini fridge;

Telephone with international or long-distance communication;

Wardrobe;

Information and reference literature;

A set of dishes and cutlery;

shower/bathroom;

A set of towels;

Bathrobe;

Hygiene accessories: soap, shampoo, shower gel;

Slippers;

Brush for cleaning clothes and shoes;

Shoe horn and sponge.

Standard improved

Air conditioner;

Electronic lock with magnetic key;

Carpets;

Warm plastic panoramic windows with fresh air control;

TV with remote control and cable TV with 65 channels;

Equipped workplace;

Mini fridge;

Telephone with international or long-distance communication;

Wardrobe;

Information and reference literature;

A set of dishes and cutlery;

shower/bathroom;

A set of towels;

Hygiene accessories: soap, shampoo, shower gel;

Brush for cleaning clothes and shoes;

Shoe horn and sponge.

Standard

Air conditioner;

Electronic lock with magnetic key;

Carpets;

Warm plastic panoramic windows with fresh air control;

TV with remote control and cable TV with 65 channels;

Equipped workplace;

Mini fridge;

Telephone with international or long-distance communication;

Wardrobe;

Information and reference literature;

A set of dishes and cutlery;

A set of towels;

Hygiene accessories: soap, shampoo, shower gel;

Brush for cleaning clothes and shoes;

Shoe horn and sponge.

2.3 Hotel infrastructure

The infrastructure of the hotel - four conference halls "Sochi" (110 people), "Novosibirsk" (35 people), "Nizhny Novgorod" (50 people), "Yekaterinburg" (14 people) are equipped with the most modern equipment necessary for any the conference was a success;

2.4 Services provided by the hotelMarins Park Hotel

1. Main services:

· free wifi internet bullet (100 Mbps) throughout the hotel;

free breakfast

telephone with long-distance communication;

refrigerator mini-bar;

Comfortable bed with orthopedic mattress;

· hypoallergenic bed linen;

Plasma TV with 64 satellite channels (diagonal 105 cm).

washing clothes (laundry services);

storage of oversized luggage;

comfortable taxi from the airport or railway station for guests of deluxe rooms;

· instant delivery of pizza and sushi directly to your room;

services of minor repair of clothes (sewing workshop);

and entrust your car to a securely guarded parking lot.

2. Additional services

The list and quality of the provision of paid additional services must comply with the requirements of the category assigned to the hotel.

List of additional services:

organization services Catering(bar, restaurant, cafe, buffet, beer bar);

Shops (souvenir, grocery), vending machines;

entertainment infrastructure (discotheque, casino, nightclub, hall slot machines, billiard room);

· excursion service, services of guides-translators;

organization of sale of tickets to theaters, circus, concerts, etc.;

· transport services(booking tickets for all types of transport, ordering vehicles at the request of guests, calling a taxi, car rental);

purchase and delivery of flowers;

sale of souvenirs, postcards and other printed materials;

household services (repair and cleaning of shoes; repair and ironing of clothes; dry cleaning and laundry services; storage of things and valuables; unloading, loading and delivery of luggage to the room; rental of cultural and household items - TVs, dishes, sports equipment, etc. ; repair of watches, household appliances, radio equipment; services of a hairdressing salon, manicure and massage rooms and others domestic services);

services of a beauty salon;

Sauna, bath, swimming pools, gym;

· rental of meeting rooms, conference hall;

business center services;

· other services.

3. Extravagant Services

A hotel where guests are served by ladies and lords.

Influenced by Downton Abbey, set during the reign of King George V in the 20th century, the owners of the Marins Park Hotel in Rostov-on-Don came to the conclusion that their visitors should be served exclusively by ladies and lords.

Now, in order to count on a job in this hotel, you first need to get the title of lady or lord, with all the ensuing rights, family coat of arms and other honors.

"Smell Butler"

An interesting feature in the form of an exclusive service under the original name "Fragrance Butler" (smell butler). At any time of the day, at the call of a guest, a “smell butler” appears on the threshold of the room with a silver tray, on which bottles of such luxurious fragrances as Chanel No. 5, Daisy Marc Jacobs, Tom Ford for Men, Bulgari Pour Homme, etc. The guest can use any of the proposed fragrances for free an unlimited number of times during his stay at the hotel.

In addition, each of the chain's hotels has different "flavor menus". The set of perfumes that is included in the "scent menu" depends on the location of the hotel, climatic conditions and the general atmosphere.

The idea to offer a luxurious “perfumed menu” service to its guests came from the administration of the Marins Park Hotel in response to the tightening of the rules for carrying luggage and hand luggage. “By offering our guests a choice of luxurious perfumes, we relieve them of the stress of flying. We help them to enjoy their trip,” explains the representatives of the Marins Park Hotel, which offers a unique service.

CONCLUSION

In this paper, the topic of organizing additional services in the hotel business was considered.

The current trend in the development of the hotel business is such that accommodation companies diversify their product, trying to offer maximum amount additional services.

If before the presence a large number additional services testified to the "star" of the hotel, now additional services are the "face" of the accommodation facility.

The more quality services the hospitality industry provides to its visitors, the more advantageous it looks in their eyes. Clients will always appreciate the presence in the hotel of a swimming pool, sauna, fitness center, Internet access, children's rooms, and a restaurant.

The hotel business directly depends on the quality and quantity of additional services provided. The more developed the additional industry in hotels, the higher its classiness and the more expensive it is to provide places for vacationers. Additional services are an integral part of most modern hotel complexes. At present, it is no longer possible to imagine even the lowest class hotel without, for example, parking, a cafe and a room reservation system. In higher class hotels, these services are combined with other additional services that facilitate and delight guests' stay.

In this term paper services provided Marins Park Hotel, which correspond to the level of the upper class. And the provision of extravagant services significantly distinguishes with its originality among other hotels. This significantly increases the attendance, image and financial position of the enterprise.

LITERATURE LIST

1. Baylik, S.I., Hotel management: organization, management, maintenance. - Kyiv: Alterpress, 2007. - 374 p.

2. Birzhakov, M.B., Introduction to tourism. - St. Petersburg: Publishing House Trading House "Cherda", 2006. - 192p.

4. Kotler, F., Bowen, J., Makenz, J., Marketing. Hospitality and tourism: Textbook for universities / Per. from English. under the editorship of R.B. Nozdreva. - M.: UNITI, - 1998. - 787p.

5. Lyapina, I.Yu., Organization and technology of hotel services: Textbook for primary vocational education / Edited by Candidate of Pedagogical Sciences A.Yu. Lapin. - M.: ProfObrIzdat, 2001. - 2008

6. Walker J. R. Introduction to hospitality: Textbook / Per. from English. - M.: UNITI, 2003. - 463 p.

7. www.prohotel.ru

9. www.forestahotels.ru

Hosted on Allbest.ru

Similar Documents

Features of the provision of hotel services. Provision of information. Specific risk factors in hotels. Registration of accommodation. The role of marketing research of hotel services. Responsibility of the contractor, consumer for the provision of services.

test, added 09/26/2008


History of the development of the hospitality industry. Technology for the provision of basic and additional services. Professional ethics of employees of hotel enterprises. Clients of hotel enterprises and their types. Features of contact between hotel staff and customers.

term paper, added 11/13/2010


Concepts and types of hotel services, rules and procedures for their provision. Basic provisions for ensuring security in 4 * hotels. Technology for ensuring the safety of personal belongings and valuables of residents on the example of the Marriott Hotel Tverskaya.

term paper, added 05/05/2014


Main characteristics, classification of hotel services. Analysis of the range of additional services in hotel enterprises on the example Khabarovsk Territory. Development of a project to expand the range of additional services at the hospitality enterprise "Sever" LLC.

thesis, added 03/21/2012


The concept and essence of hotel services in the hospitality industry. Basic and additional hotel services, their classification and characteristics. Trends in the field of additional services. Services of interactive and pay TV in the hotel "Avanta".

term paper, added 02/19/2014


Description of the types of services provided in the hotel business, depending on the "star rating" of the hotels. Development of a complex of additional services for a tourist-excursion hotel. Advertising strategy for the promotion of additional services.

term paper, added 03/30/2010


Additional services available in tourist complexes. Information about the hotel "Navigator" in Kaliningrad: description of rooms, cost of living, conference hall and restaurant. Rules for the provision of hotel services in the Russian Federation.

term paper, added 03/22/2012


Rules for the provision of hotel services in the Russian Federation. History of development, essence and types of modern hotel business. Organizational structure of hotel management. Improving the quality of service and the provision of tourism services.

term paper, added 12/18/2015


The main functions of hotel enterprises in the structure of the tourism and hospitality industry. Management decisions in the field of hospitality aimed at improving the level of service and the efficiency of the production of hotel services by Baltic Club Hotel LLC.

thesis, added 07/24/2014


Characteristics of hotels as business entities, the study of basic concepts in the field of hotel business and international classification. Features of hotel associations, accommodation services, meals, additional services of hotel enterprises.

1. One of the most popular requests among travelers from Russia (51%) was fresh flowers in the room. Finland and Denmark also performed well, with 45% and 43% respectively. But in Ireland, such an idea attracts only 19% of respondents.

2. 34% of respondents would like to see a selection of chocolates in their room. Travelers from Argentina (55%), Brazil (47%) and India (43%) turned out to be the biggest lovers of sweets. In Russia, only 23% are in favour.

3. The opportunity to hire a "nanny" for a pet is interesting to 6% of respondents. In Russia, 2% of respondents would like to use such a service, and, for example, in Mexico - 14%.

4. Some - 3% of the total number of respondents - would like, on the contrary, to “rent” a pet while living in a hotel. In terms of demand for this service, Norway (9%), Spain (8%) and China (7%) are in the lead; in Russia, those wishing to take an animal for a short time turned out to be 4%.

5. Asia has the largest number of fragrance lovers who would like to see a set of perfume in the room for each day of their stay in a hotel: in Taiwan, 45% of study participants would like to use this service, in Korea - 36%, and in Thailand - 27% . And only 9% of Russians are interested.

6. One of the most unusual requests was the "alarm clock from the star." 4% of travelers from Russia want to be woken up in the morning by a phone call not by a concierge, but by a celebrity. This service is most popular among respondents from Ireland (13%), Germany (12%) and the Netherlands (9%).

7. There is also a demand for musical instruments in the room: representatives of Colombia (9%), Ireland (8%), Singapore (7%) and Finland (7%) would most like to see a guitar there. In Russia, only 3% of respondents thought it was a good idea.

8. Lovers of good sleep want to see a “sleep instructor” at the hotel - a specially trained employee who helps guests cope with insomnia: tells you in which position your sleep will be stronger, how to relax and tune in to sleep, what is recommended to do to get up in the morning vigorous and rested. Travelers from Korea want to use this service the most (29%). In Russia, an unusual option is of interest to 5% of the study participants.

Reference

The survey was conducted in March-April 2015 via e-mail distribution. The study involved more than 4,700 respondents from Argentina, Australia, Brazil, Canada, China, Colombia, Denmark, Finland, France, Germany, Hong Kong, India, Ireland, Italy, Japan, Korea, Mexico, the Netherlands, New Zealand, Norway, Russia, Singapore, Spain, Sweden, Taiwan, Thailand, UK and USA.