Addresses of the centers of municipal and state services. MFC - what kind of organization is it and what services does it provide

Organization of provision public services on the principle of "one window"

The main idea of creating a system of multifunctional centers for the provision of state and municipal services(hereinafter referred to as the MFC) is the implementation of the “one stop shop” principle, when a citizen is freed from the need to obtain certificates from other state institutions, go to authorities or pay intermediaries. The recipient is only required to submit an application and receive the result on time, and all other work, including interdepartmental coordination, should be carried out by the MFC employees and the relevant state and municipal authorities.

Created on the territory Russian Federation MFCs allow citizens to receive a variety of services in one room and not interact directly with officials. This approach minimizes the moral, material and time costs of service consumers, and therefore, the popularity of the MFC is constantly growing.

Currently, the MFC can be an institution of any organizational legal form that meets the requirements for the functions of the MFC, the premises of the MFC, for the interaction of the MFC with the applicant and the authorities providing state and municipal services, and other conditions established by the legislation of the Russian Federation.

Federal Law No. 210-FZ of July 27, 2010 “On the organization of the provision of state and municipal services” establishes the specifics of the organization of the provision of public services in the MFC, the functions, rights and obligations of the MFC, the requirements for cooperation agreements, as well as the obligations of the bodies providing public services and municipal services, including their obligation to provide the MFC with the information necessary for the implementation of public services and access to information systems containing such information.

Decree of the Government of the Russian Federation of December 22, 2012 No. 1376 “On approval of the rules for organizing the activities of multifunctional centers for the provision of state and municipal services” establishes requirements for the functioning of the MFC in order to ensure the uniform application of such requirements in each of the MFCs in the country, including the requirements to the logistics of the MFC, to information and communication technologies used in the activities of the MFC, to the interaction of the MFC with organizations involved in the provision of state (municipal) services, to the number of service windows, operating hours, to the area, zoning, to the location of the MFC.

Decree of the Government of the Russian Federation of September 27, 2011 No. 797 “On interaction between multifunctional centers for the provision of state and municipal services and federal executive authorities, state off-budget funds, state authorities of the constituent entities of the Russian Federation, local governments” defines the issues of interaction between the MFC and state authorities, local self-government, the conclusion of cooperation agreements, as well as approved lists of services, the provision of which is organized at the MFC. The approved lists include the most popular and demanded by the population services, the provision of which is organized in all MFCs of the country.

The main functions of the MFC are:

receiving requests from applicants for the provision of state or municipal services;
representing the interests of applicants in interaction with state bodies, local authorities, as well as with organizations involved in the provision of state and municipal services;
representing the interests of state bodies, local authorities in interaction with applicants;
informing applicants about the procedure for providing state and municipal services at the MFC, about the progress in fulfilling requests for the provision of public services, as well as on other issues related to the provision of state and municipal services;
interaction with state bodies and local authorities on the provision of state and municipal services, as well as with organizations involved in the provision of public services;
issuance of documents to applicants based on the results of the provision of state and municipal services, unless otherwise provided by the legislation of the Russian Federation;
receiving, processing information from the information systems of state bodies, local governments, as well as issuing documents to applicants based on such information, unless otherwise provided by federal law.

The work of the MFC is based on the principle of "one window", according to which the provision of services at the federal, regional, municipal level is carried out in one place. Thus, the MFC acts as an organizer of the processes of providing state and municipal services.

Interdepartmental interaction is organized on the basis of agreements that fix the procedure for documentary and information exchange, the deadlines for the implementation of the necessary administrative procedures and the responsibility of the authorities and the MFC in the provision of public services.

As of January 1, 2016, 2,684 centers and 10,130 offices of state and municipal services have been established in the Russian Federation. The value of the indicator of coverage of the population "one window" was more than 94%.

In accordance with the order of the Chairman of the Government of the Russian Federation dated December 4, 2013, the Ministry of Economic Development of Russia completed work to create a single brand for the MFC system in the Russian Federation. Within the framework of the project, a single MFC brand was developed for all regions of the country, which became a reflection of the existing capabilities and features of the new organization of the system for providing state and municipal services at the MFC in the life situations of applicants.

The idea behind the overall brand of the MFC system is that people need documents at important and significant moments in their lives. First passport, wedding, birth of a child, own business or new house- in these situations, it is important for people to get the documents they need without problems and return to solving their current life situation as soon as possible. The MFC system strives to be a reliable companion of a person throughout life, to be close by and make the process of obtaining documents simple and easy.

This logic is also consistent with the current improvement of the regulatory framework, which determines new organization systems for the provision of state and municipal services in the MFC. Soon, a citizen, within the framework of his life situation, will not need to contact different organizations in order to collect all the documents he needs, but it will be enough to contact one MFC. To this end, amendments have been made to the regulatory legal acts that expand the current list of state and municipal services provided at the MFC in the framework of nine main life situations: birth of a child, name change, retirement, individual housing construction and land and property relations, loss of documents, starting a business (small business), changing of the living place, loss of a loved one, purchase of housing.

The key values of the single MFC brand are: attention to the needs of people, friendly service and comfort, proximity to centers and offices, as well as the availability of public services and the infrastructure of the MFC to every Russian.

The new name of the brand MFC - "My Documents". Under this name, since 2014, new centers and offices began to open, and after passing through the rebranding stage, existing branches of the MFC throughout the country. The communication campaign accompanying the rebranding is under the slogan "For all occasions".

Multifunctional centers for the provision of public services are a kind of point of contact between the authorities and the people. It should be noted that until 2014, the authorities came into contact with the people only through weekdays. From January 1, 2014, multifunctional service centers switched to a new working schedule. Currently, the operating mode of the MFC in Moscow is permanent job seven days a week. The working day in the multifunctional center starts at exactly 08.00 in the morning and ends at exactly 20.00. For 11 hours of work (excluding the lunch break), employees of multifunctional centers manage to serve a very large number of customers. This is facilitated not only by a long working day, but also by a well-established work process and qualified personnel of this institution.

An important detail is that with the advent of the public services portal on the Internet, the need for personal visits to multifunctional centers has significantly decreased. Since the working day at the MFC starts quite early and ends late in the evening, citizens have the opportunity to send electronic applications through the public services portal directly from home. And the employees of the multifunctional center will take care of the rest of the documents.

Every day, approximately 60,000 people turn to Moscow multifunctional centers for the provision of public services. About 4,500 reception windows are used to quickly and comfortably serve such a large number of people. Thanks to the coordinated work of the staff of multifunctional centers maximum amount the waiting time in the queue does not exceed 15 minutes, which, in fact, allows us to serve such a large flow of customers every day.

During new year holidays The opening hours of the MFC in Moscow are as follows:

Until December 29, inclusive, all branches will work as usual.
On December 30 and 31, all branches of multifunctional centers for the provision of public services will suspend the acceptance of documents. These days, only the issuance of documents and the provision of necessary consultations to clients on issues of interest to them will be carried out.
Also on December 31, the working day in all branches of the MFC will be reduced by 1 hour.
In the period from January 1 to January 8, all branches of multifunctional centers for the provision of state and municipal services will be closed. At this time, electronic applications will not be accepted through the public services portal.
From January 9, all branches of the MFC begin to work according to the standard schedule.

Currently, there are more than 100 points of multifunctional centers in Moscow, where citizens can get most range of public services without reference to the registration of their place of residence. Every month, all Moscow MFCs serve more than 1.5 million customers. The annual number of citizens who apply to multifunctional centers for public services exceeds 15 million people. Such a huge number of clients, first of all, can be served thanks to the long work schedule of the MFC in Moscow. And, since the government of the Russian Federation does not stop working to find new solutions that can have a significant impact on the modernization and acceleration of the labor process without losing its quality, this figure will only grow in the future.

Working hours of the MFC in Moscow

It should be noted that the mode of operation of individual specialists of multifunctional centers for the provision of public services has a slight difference from the standard work schedule. Some of them do not work on Sunday, and on Saturday they have a shortened working day (until 16.00). Therefore, when contacting the MFC, find out in advance the work schedule of the specialist you need. This will help you avoid unforeseen situations in the form of wasted time in the future. Using the portal of public services, you can make an appointment in advance with the necessary employee.

On the portal of public services for citizens, it is possible to choose the most convenient option in terms of location from the list of currently existing MFCs. The portal also indicates the working hours of the MFC in Moscow (also in this section the work schedule of certain specialists of this organization is indicated). It should also be noted that the full list of addresses, contact numbers and working hours can be found in the relevant section of the websites of multifunctional centers for the provision of public services.

The opening hours of the MFC in Moscow during the holidays, in most cases, are indicated a few days before the holiday date. On the pre-holiday day, the work schedule of employees of multifunctional centers for the provision of public services is usually reduced by one hour (or several hours, depending on the specific case). All branches are closed on public holidays. Reception and processing of documents is suspended. The work process is fully resumed immediately after the end of the holidays. Therefore, a more preferable option would be to contact the multifunctional centers for the provision of public services either a week or two weeks before the holiday date, or on the first day after the end of the holidays. This will allow you to save quite a significant amount of time on the preparation of the necessary documents and the passage of all required procedures. In extreme cases, you will have to wait a few extra days before the end of the paperwork.

It should also be noted that it is more preferable to submit documents to the MFC at the beginning of the week. Although on weekends, multifunctional centers for the provision of public services in most cases are open and operate as standard, there are still exceptions, during which some branches may be closed on weekends. To avoid such unpleasant and unforeseen situations, check in advance the work schedule of the branch of the multifunctional center you have chosen on the public services portal.

General conditions for the operation of the MFC in Russia

Multifunctional centers provide citizens of the Russian Federation with public services seven days a week. Starting from 08.00 and ending at 20.00, incoming documentation is continuously received and processed. Due to the presence of a wide range of departments that the MFC serves, this institution is able to provide citizens with public services in any area, be it law, finance, healthcare, business, transport and much more. A large number of branches in Moscow and a long work schedule allow multifunctional centers to provide public services very a large number citizens. And every year this figure is constantly increasing. Working seven days a week allows clients of the MFC to turn to their services on any day convenient for them. It is this reason that is one of the key factors in the ever-increasing popularity of this institution.

In most cities of Russia, centers have already been opened where you can receive public services. The service is provided in comfortable conditions, with the possibility of making an appointment with a specialist for a certain time. Let's deal with the concept of the MFC - what kind of organization it is, what services it provides and whether it is necessary to pay for the reception.

Let's start with decoding the MFC - what is it? The abbreviation hides an abbreviation of the full name: a multifunctional center for the provision of state and municipal services. The created organization is presented under the brand name "My Documents".

The creators of the MFC are not private individuals. The centers were established by the executive authorities of the constituent entities of the Russian Federation to ensure the provision of federal and municipal services. Their work is based on the following principles:

active interaction between various departments of authorities to speed up the process;
implementation of the "single window" system;
requiring the applicant to provide the minimum possible package of documents;
ensuring a sufficient level of comfort for visitors with the appropriate equipment of reception areas;
high level of information technology use.

The activities of the centers are regulated by federal and regional laws. MFCs are designed to simplify and speed up the process of interaction with authorities for individuals and legal entities. This is achieved by reducing the time for consideration of applications and reducing the number of required documents. The centers help fight corruption by reducing the number of intermediaries in the way of implementing government programs.

At the same time, all services are provided free of charge, you pay only standard fees - if it is provided by law (for example, for the issuance of documents), there are no extra charges for the paperwork service. In one visit, you can apply for several services at once from different departments, even unrelated ones.

MFC functions

We figured out the decoding of the MFC. What is it in essence, what functions do the centers perform? The list of responsibilities is quite wide:

In order to perform their duties efficiently, MFCs are entitled to receive information from federal and municipal authorities and third-party organizations, regardless of their form of ownership. The centers can participate in interdepartmental advisory bodies and in the development of regulations for the provision of services.

In addition to rights, the MFC also has responsibilities. They must control the intended use of budget funds, ensure the protection of confidential information and personal data, regularly train employees, and provide reporting on activities.

What services does the MFC provide?

Each region has a separate subdivision "My Documents". Therefore, the list of services provided in different cities may differ - they are determined by the departments with which a particular MFC has concluded agreements. Their full list You can find it on the website of the local division. By law, the full range of federal services must be provided.

Most often, "My Documents" interact with the city administration, the Pension Fund of the Russian Federation, the Ministry of Internal Affairs, the Federal Tax Service, the bailiff service, the social insurance fund, social protection population, property and land relations, education and many others.

They help in the centers not only individuals, but also legal entities, and individual entrepreneurs. With the help of the MFC, you can register an individual entrepreneur, obtain a permit for construction and registration of land plots, issue licenses for different kinds activities.

The centers offer citizens:

Privatize real estate, obtain housing and technical accounting documents, an urban planning plan for the site, request information from the Capital Repair Fund.
To formalize or dissolve a marriage, register a child, establish guardianship or adopt a baby.
Replace a civil passport of the Russian Federation, a foreign passport, register a residence permit.
Submit an application and receive a certificate for maternity capital, as well as implement it to improve housing conditions and receive an education for a child.
Register a real estate purchase and sale transaction and ownership of it.
Obtain documents entitling to benefits. Apply for a child allowance, a subsidy for housing and communal services and parental fees for kindergarten, register for sanatorium and resort vouchers.
Request archival documents, get a place in a municipal hostel or apartment under a social contract.
Create an account on the state portal of the State Services, go through identity verification to increase the level of access.

This is only an incomplete list of services that can be issued at the My Documents centers. What other services the MFC provides, you can find on the regional website of the organization or check by calling the support service.

Individuals are given the opportunity to issue a set of documents depending on the life situation that has arisen - a change of surname, the birth of a child. Specialists will create a package of papers that will be needed to resolve the issue, register them and send them to the relevant departments. As a result, you will receive the entire set of necessary documents in one place.

The procedure for visiting the MFC

You can visit the MFC without an appointment, on a first-come, first-served basis. Choose a branch that suits you geographically and go to it. You can visit any of them, regardless of the address of permanent or temporary registration (propiska). On the website of the centers of Moscow there is detailed map. By clicking on the arrow marking a specific MFC, a window appears with information - work schedule, address, phone number, estimated time waiting in line. A list of branch services is available.

If you are satisfied with the approximate waiting in the queue (it is calculated by the average value) - go to the organization when it is convenient for you. If you want to reduce the visit time, pre-register at the center via the Internet.

Before visiting, prepare for the visit in order to complete the paperwork in one go. The MFC website has a description of each service - who can apply for it, in what form the result is issued, the amount state duty(if any), list of required documents and terms of rendering.

Carefully prepare the paperwork required for the registration of the service you need. Please note that original documents must be submitted, not copies. If for registration you need to copy or scan the original pages, this will be done by the center employee on his equipment for free.

After visiting the MFC, you will receive your application number, by which you can track the stages of its consideration on the site. The employee will verify the specified information and transfer the documents to legal advisers. Next, the package is sent to a specific department.

When required documents will be ready (if the service provides for their issuance), to your mobile phone send an SMS notification. You can receive papers at any time according to the working hours of the My Documents branch to which you applied.

Now you know everything about the MFC - what kind of organization it is, what are its functions and the list of services provided. With the development of Internet technologies, many hours of queues in stuffy corridors, running around with documents in several offices, and collecting countless certificates become a thing of the past. Now you can draw up the necessary papers in one place, in a comfortable environment - while saving your time and preserving your nervous system.

Multifunctional centers providing state and municipal services (MFCs) began to open in Russia in 2010. In the last 3 years, this process has gone especially actively. According to the Ministry economic development Today, there are more than 2.5 thousand centers and more than 10 thousand MFC offices in the country. The network covered not only large cities, but also small towns. The authorities report that about 94% of the country's residents have the opportunity to apply to government bodies through a one-stop shop. And the Russians are actively using this opportunity - only in Moscow about 70-80 thousand people receive MFC services every day.

What are multifunctional centers

A multifunctional center for the provision of state and municipal services is an institution that is a link between state or municipal authorities and an ordinary citizen of the country. The project was created to make it easier for Russians to access the services of government agencies that may be needed in a given life situation. An extensive system of centers allows a citizen to receive a service near his place of residence and without queues. In addition, with his problem, he goes not to a stern official, but to a friendly employee in a multifunctional center. As a result, not only time is saved, but also nerves, because none of us likes to go to the authorities.

World experience shows that the creation of a unified service significantly increases the efficiency of the process of obtaining the services of state bodies by citizens. The results of the sociological research conducted show that the most frequent problems that people face when contacting "official authorities" are:

queues;
the need to apply again;
the need to submit a voluminous package of documents that must be collected by visiting other authorities;
Badly organized process informing visitors about the services of the body.

To solve all these problems, the introduction of the “one-stop shop” service is intended. Now a person does not need to knock on the thresholds of several institutions, since all issues are resolved in one place - at the MFC. Addresses, phone numbers and working hours of the centers can be found on their official websites and on the portals of public services in each region.

How the work of the MFC is organized

The “one stop shop” service implies that the services of state bodies of all levels - federal, regional and municipal - are provided in one place. At the same time, multifunctional centers and departments interact with each other on the basis of concluded agreements. They cover the procedure for the exchange of documents and information, deadlines for the implementation of procedures and the responsibility of all participants in the process.

In practice, this works very simply - a person addresses his problem to the center, as to an intermediary. The most banal example - a visitor needs services " passport office”(an extract from the house register or some similar certificate was needed). The MFC through the information system applies to the relevant authority, enters the client's data and forms required document. Another common example is registration (registration). Of course, one visit is not enough. The MFC accepts the citizen's document and transfers it to the appropriate division of the Migration Service, where registration is carried out. Within the prescribed period, the document is transferred back to the MFC, from where the citizen can pick it up. Turning to the multifunctional center for the provision of municipal services for a “propiska”, a person receives the result in about a week, while he is exempted from the need to visit the FMS in person.

Which authorities can be contacted through the “one-stop shop” service

Russian Government Decree No. 797 dated September 27, 2011 establishes a list of services that can be organized in multifunctional centers. The functions of the MFC include organizing the receipt of services provided by the following bodies and services:

Ministry of Internal Affairs (MVD) - providing information on the presence (absence) of a criminal record, on the fact of criminal prosecution or its termination, on administrative offenses in the field of traffic rules.
The Federal Migration Service (since 2016 it has been operating as a division of the Ministry of Internal Affairs) - accepting and issuing documents on registration at the place of residence or stay (including registration of foreigners and stateless persons), issuing a civil passport, accepting documents for an international passport (so far in MFC passport they do not completely draw up, but only accept documents, that is, a person will have to personally appear for a passport at the FMS).
Pension Fund - registering citizens, issuing a certificate for maternity capital and considering applications for its disposal, accepting applications for benefits or refusing them, accepting applications for transfer to a non-state pension fund, accepting applications for establishing a pension and additional payments to it, informing on the state of the pension account, on social assistance, on pension legislation and much more.
Federal Bailiff Service (FSSP) - informing about the presence of enforcement proceedings against citizens and legal entities.
Registry offices - registration and dissolution of marriage, registration of birth and death of a person, issuance of certificates and extracts.
Rosreestr - registration of rights to real estate and transactions with it, cadastral registration, provision of information from the Real Estate Register and Cadastre.
Federal Property Management Agency - preliminary approval and provision of land plots (with and without auctions), issuance of extracts from the Register of Federal Property.

In addition, regional executive authorities and local governments (administrations) can provide public services through the MFC, the list of which includes more than 70 items. They include a wide range of services in the field of family and childhood: queuing for a place in kindergarten, addressing issues of adoption of children, accrual of benefits and other measures to support large families. In addition, you can transfer readings of water and electricity meters through the MFC, register with the labor exchange, initiate the process of issuing a permit for the construction or redevelopment of an apartment, and receive a lot of other services. Some MFCs provide assistance in obtaining licenses, permits for the installation of advertising structures, a hunting ticket, and so on.

How MFC can help entrepreneurs

The functions of the MFC can also be useful for persons who are or are just about to start a business. Among other things, they can apply to the following authorities:

Federal Tax Service (FTS) - registration individuals as individual entrepreneurs and farms, providing information from various open state registers (taxpayers, legal entities, entrepreneurs, disqualified persons), accepting applications for issuing a tax certificate, informing citizens on tax legislation.
Rospotrebnadzor - submission of notifications by entrepreneurs engaged in certain types of activities;
Social Insurance Fund - acceptance of reporting, registration and deregistration of entrepreneurs acting as insurers.

Government services and more

The service of multifunctional centers does not stand still - the legislation provides opportunities for expanding its powers. This means that the list of services will expand. For example, from the end of 2016 at the MFC it will be possible to exchange driver license or restore them in case of loss (now this is possible only in the traffic police). In addition, the Ministry of Economic Development is talking about the imminent introduction, on an experimental basis, of the possibility for the population to receive a passport at the MFC without visiting the FMS.

In addition, the Ministry of Economic Development recommends that the services develop ancillary services that would make the treatment of customers completely comfortable. For example, the installation of ATMs, payment terminals and copiers, the provision of legal and notary services, as well as Internet access.

The difference in the activities of the MFC by region

So far, the “one stop shop” service in each region provides its own set of services. In some regional MFCs (Moscow, St. Petersburg) more services are provided than in settlements smaller scale. In addition, within the same city, different departments of the service may provide services that differ in their set. The most demanded of them, such as registration or obtaining certificates, are carried out in most departments. More "narrow" services, for example, advice on pension and tax issues, accounting foreign citizens, interaction with entrepreneurs and others, are implemented only in some offices and centers.

The leader in the number of MFCs is Moscow: 163 customer service points have been created in the city using the "one window" system. In the centers of public services in Moscow, visitors are presented with the most complete list public services, moreover, they are constantly expanding. For example, quite recently, according to the words of Mayor Sergei Sobyanin, it became known that an experiment is planned to be carried out soon on registration of pensions at the MFC.

The cultural capital of Russia is slightly behind Moscow in terms of the number of MFCs - St. Petersburg has 58 such institutions. However, it is worth considering that the population of the city is 2.5 times less than Moscow. Therefore, in two largest cities In Russia, the coverage of residents by public service centers is approximately the same - for 70-80 thousand inhabitants there is one center or office of the MFC. St. Petersburg, like Moscow, provides its residents with the widest range of public services that can be obtained through a one-stop shop.

In addition, the leaders in terms of the number of centers are Rostov and Volgograd region, as well as the Krasnodar Territory.

How quickly can you get services at the MFC

Each public service has a statutory deadline for performance, which the authorities have no right to violate. For example, for registration at the place of residence (stay), this period is 3 days from the moment the documents are received by the registration authority (migration service). The functions of the MFC include the transfer of documents to the appropriate state structure, which requires Extra time. Most often it is no more than two or three days. Thus, the period of service provision increases slightly, but the level of convenience for the client is the opposite.

According to the information of the centers themselves, there are practically no queues in them. For example, in Moscow, only 1% of MFC clients wait more than 15 minutes. Working hours in institutions different cities installed in such a way that visitors can use their services after hours. There are branches open until 21:00, as well as on Saturdays. And in the capital of Russia they went even further - here the centers work from 8:00 to 20:00 every day, seven days a week. It is worth noting that in order to receive some services, you must make an appointment in advance through the MFC website.

Legal regulation

The activities of the MFC are regulated by Federal Law No. 210-FZ of July 27, 2010. It establishes the principles for organizing the service, the rights and obligations of the centers themselves, as well as state bodies in terms of cooperation with the MFC. Public services are provided on the basis of agreements on the interaction of bodies with each other and with the "one stop" service. In accordance with this law, municipal and state bodies are obliged to provide the MFC necessary information, as well as access to information systems that contain such information.

More specific rules for the organization and operation of the MFC units are established in government decree No. 1376 of December 22, 2012. It defines the minimum regulatory requirements for such parameters as the logistics and information support of the MFC, the mode of operation, location, area of the center (office), the number of windows, and some others. The issue of interaction of centers with state and municipal authorities and the procedure for concluding agreements are covered in the above-mentioned government decree No. 797. This document also defines the list of services that are implemented through the centers and offices of the “one stop shop”.

The project for the introduction and development of the service of multifunctional centers is managed by the Ministry of Economic Development of Russia. The fact that new offices of the MFC service are built and created is monitored by regional authorities and local governments. The regions have been instructed to develop a network of centers mainly at their own expense, but if necessary, they can receive assistance from the federal budget.

MFC new name: "My Documents"

In the last three years, the Ministry of Economic Development has been actively developing the MFC project - the addresses of new divisions have continually appeared on the maps of Russian cities. At the end of 2014, the understanding came that the MFC needed to change its name. Since then, the rebranding of the system of multifunctional centers began - the service was called "My Documents". Under this name, new offices are opened and old ones are functioning. The updated "one stop shop" service operates under the motto "For all occasions". The curator of the project - the Ministry of Economic Development - has developed a single standard for the provision of services for all centers and offices of the country, no matter where they are located. The department says that they set themselves the goal of making a truly friendly and client-oriented service that could become a reliable assistant to a person in the process of communicating with government agencies and facilitate the receipt of a variety of documents.

Future plans

Today, the functions of the MFC are constantly expanding. The Ministry of Economic Development plans to gradually introduce full support of a person throughout his life. More specifically, in the following situations:

at the birth of a child;
when changing marital status - marriage or divorce;
when changing the name or surname;
when changing the place of residence or stay;
when opening your own business (registration of IP);
when registering a land plot, building a house or buying an apartment;
if necessary, restore documents due to their loss;
upon retirement;
at the death of a loved one;
in many other cases.

These are those moments in life when it is especially important for a person not to be distracted by “paper” matters, but to tackle the situation as quickly as possible.

If the department's plans are destined to come true, then perhaps the time is not far off when an ordinary Russian will never meet a single official in his life. But seriously, the positive effect of the activities of the centers cannot be overlooked. Many compatriots have long appreciated the work of the MFC. The feedback they leave generally suggests that this innovation is very useful. Yes, it is worth recognizing that not everything is perfect yet. And many service centers and offices are not able to provide a full range of services. But one must take into account the fact that the Russian one-stop service is still in its infancy. And the work on its development and improvement has not yet been completed.