Plane tickets from work late. Two flights - two different tickets. If you are late for registration

In life, various unforeseen situations happen. And you should always know what to do if you missed the plane. After all, not only the trip itself or a business trip is at stake, but also a large amount of money spent on a purchased ticket, hotel reservation, etc.

And although the result will differ depending on which airline you purchased from travel document, from which airport the departure was to take place, this chartered flight or regular, ticket prices, still need to actively protect their rights.

Reasons for being late

You can miss the plane for a variety of reasons:

• gathering with the child took much longer than planned;
• overslept;
• confused the date or hour of departure;
• hit a traffic jam along the way;
• there were technical problems with the car;
• because of the taxi driver;
• got lost at the airport;
• delay of the previous flight on the connecting route;
• unexpected things, etc.

Not all causes can be predicted. Some of them turn out to be objective circumstances, force majeure. But in any case, you will have to decide on the go what to do with the tickets, the money spent and how to get to the desired destination on time.

If registration has already ended

At most airports, the procedure for obtaining boarding passes, baggage check-in and subsequent passport and customs control lasts long enough and takes a lot of time. Check-in is terminated 30 minutes before the departure of the aircraft. And a person may be late for this stage, but the airliner is still on runway.

In this case, you need to act very quickly. To get started, specify how much time is left before the departure of the flight. For example, if it is 20 minutes, then you have a chance to complete the entire procedure in an accelerated mode. To do this, you should contact the airport employee responsible for boarding and processing passengers.

In some terminals, there is a special counter for late tourists. Here you can go through all the necessary stages of registration, but for separate fee. If the ticket belongs to the business class, then, most likely, a fine will not be charged for this.

In the absence of such racks, the chances of getting on time desired flight are significantly reduced. But try to still find an authorized employee who will quickly guide you on what to do. It is quite possible that it will be possible to agree, and he will guide you without queues on all points of registration and personally put you on board.

If the plane took off

In case of a more significant delay after registration due to your own fault or objective circumstances, you will have to resolve the issue differently. To do this, again, you need to find an airline representative or airport employee and explain your situation.

Most often, they will offer the following options for action:

1. They will help you find another flight from this or another airline, direct or with transfers, in order to get you to your destination as soon as possible. At the same time, you need to understand that if you are late for an airplane flight, then you will not be able to return the full cost of the ticket. Part of the amount will be taken in the form of a fine, so for new document will have to pay.
2. A different situation with monetary compensation maybe when buying business class tickets. It is believed that the higher the cost of a travel document, the more pleasant bonuses a passenger receives in various situations. And if, for example, the reason that a person was late for landing was objective circumstances, then he will be offered another flight for free on the same conditions.
3. Will have to buy new ticket for the full price if the previous one is non-refundable. Typically, such documents include those that were purchased on a promotion, sale, with a significant discount. In order not to get into trouble, it is better to read the terms of purchase carefully from the very beginning.

Connecting flights

When flying with transfers, you need to return the ticket and change the entire package of route coupons at once. After all, if you are late for the first flight, you most likely will hardly have time for the rest. If such a nuisance happened due to a too short period between the arrival and departure of aircraft, a long way to another terminal, then only the second part of the boarding pass will have to be changed.

Reimbursement of the cost of the ticket depends on its type - economy class, first or business class. A similar pattern applies here - the more expensive the purchased document, the fewer fines and more amenities for passengers.

The situation is completely different when a person does not have time for the second or third flight due to the fault of the airline. For example, if the departure of the plane was delayed, and the tourist does not have time for a transfer. Then the carrier must compensate for the losses and monetary losses. So, for each airline (Aeroflot, etc.), such conditions are spelled out in the rules on the official website.

In addition to compensation for monetary losses, the airline is also obliged to provide the passenger with the following:

• free call to relatives;
• replacement of a ticket for the next flight;
• hotel stay if you wait next aircraft it will take a long time;
• hot food and drinks.

It can be counted on that return ticket valid if you purchased documents in both directions at once. If you are late in one direction, the second part is not canceled.

Video: what to do if you missed the plane?

To avoid getting into similar situation:

1. Periodically check the time and date of departure, because the numbers are so easy to confuse!
2. Leave the house with a good margin of time. It is better to sit in the waiting room for an extra half an hour than to worry about being late.
3. Don't plan short transfers. Keep time at least 1.5-2 hours between flights.
4. Carefully study the terms of the tariff that you are purchasing.
5. In order not to get lost between terminals at unfamiliar airports, find out information about their size and location in advance.

Life is full of surprises! Even if you are punctuality itself, this is not a guarantee that such an unpleasant event will not happen to you. There can be a lot of reasons for being late for a flight: you mixed up the time, got stuck in a traffic jam, the previous flight was delayed during a transfer, etc. This article will tell you how to act in specific situations.

General information about check-in and boarding procedures

There are two options for missing the plane:

• untimely arrival at;
• landing late.

The check-in and boarding procedure is carried out in accordance with the following algorithm:

• verification of documents and air tickets;
• baggage check-in;
• receiving;
• passing security control;
• for an international flight - passing passport control;
• being in the waiting area;
• upon the announcement of landing - following on board the aircraft.

Standard registration deadlines:

• on domestic lines: start - 2 hours before departure, end - 30 - 40 minutes before departure;
• on international flights: start in 2.5 hours, end in 40 minutes.

Online check-in through the company's website is possible no earlier than 23 hours before departure.

You are late for check-in, but the plane has not yet taken off

In this case, you can get on a plane. Many airports have check-in counters for late passengers. Just keep in mind that the procedure costs about $60 (business class passengers are usually checked in for free). In the absence of a special counter, it is urgent to find an airline representative who can take you on board until the plane takes off. But it should be remembered that there is a pre-flight preparation procedure, so if there is not much time left before the flight, then you can’t count on getting on board, especially if you need to go through passport control.

You checked in but missed your boarding

This situation is less common, however, it may happen that you are late for boarding. Boarding time ends 15-20 minutes before departure. A passenger who has checked in but has not come for boarding is called on the loudspeaker. You should contact your airline representative as soon as possible. In an exceptional case, you can be put on a liner.

You missed your plane due to your own fault

If the plane took off without you, you must immediately find the administrator of the airline. If you have an air ticket, it will help you to be sent on the next flight, especially if your ticket is in business class. But you will have to make a reservation and purchase a new ticket at your own expense. Ticket from open date departure will reduce the surcharge.

You missed your connecting flight due to the carrier

If the passenger is late because of the air carrier, the company is obliged to put him on the next flight. If there are no other flights on that day, you must be placed in a hotel and sent the next day.

If the connecting flight belongs to another airline, then you should be required to make a note about the flight delay. Then go to the counter of the air carrier whose flight you did not get on and present a note about the delay of the previous flight. You must be sent on the next flight! However, you don't have to pay anything.

You missed the plane due to the fault of the taxi driver or because of the train delay

In this case, you are entitled to compensation for material and moral damages. Be sure to take a taximeter check or a receipt from the driver, which indicates the date, time, state. vehicle number and carrier details. If the train is delayed, put a mark on the ticket with the head of the train, what time the train arrived at the station. Next, you should write a statement addressed to the head of the taxi order service or the person responsible for transporting passengers, which describes what happened. Attach copies of documents confirming the losses to the claim: tickets, receipts, etc. You have the right to demand reimbursement of both the cost of travel and the cost of the tour, paid for by the hotel, etc. In addition, you can demand to pay a penalty at the rate of 3% per hour of delay. The claim is drawn up in two copies, on your copy the head of the service is obliged to make a record of the receipt of the claim. If responsible person refuses to put a note, you must enlist the support of two witnesses who must make a record when the claim is served and provide their own data and information from the passports. Alternatively, send the claim by registered mail with acknowledgment of receipt. Be sure to keep your receipt and notice! If the service does not respond or tries to resolve the issue in a way that is unacceptable to you, feel free to go to court.

Friends, last week we got into a comical situation. Someone probably thinks that you are such cool travelers, you have already visited so many countries and gained invaluable experience. And we took it and foolishly missed the plane)) I'm even ashamed to admit it)) The departure was on Friday at 0:20 am. Well, we arrived at the airport on Friday ... in the evening ...

Missed the plane

The plane took off without us

If anyone is confused, I'll explain. A month before the flight, we purchased air tickets Moscow - Omsk - Moscow. So that working days would not disappear, they were looking for tickets for Friday evening. After work, we planned to go to the airport and quietly fly away. Well, we found a departure at 0:20. I still don’t understand how we both got so stupid, because in this case you need to come to the airport on Thursday? And if we want to fly out at 0:20 on Friday, then we need to look at tickets for Saturday ... How many night flights we have already had, we have never been mistaken.

We arrive at Domodedovo, go to registration, give passports. The girl at the counter looks at her monitor for a few seconds, and then declares that you, my dears, are a little late for the plane. Your flight took off tonight at 0:20... And then it dawned on us (finally!). For some reason, we were not upset at all, it was more funny than insulting. They all laughed together and asked for advice on how to live on.

So what's now?

On the advice of the girl, we went to the counter of our airline - Transaero. We calmly explain the situation with a smile. I say, they say, I missed the plane, what should I do? More precisely, not just late, but mixed up the departure dates. Previously, we were never interested in what to do if we missed the flight. We didn't know if we needed to buy new tickets or if we could transfer to the next plane for free or something.

In fact, it turned out that we would have to pay a fine of 55 euros and change the date of departure. There were no more empty seats on today's flight, so we were offered to fly tomorrow. Perhaps the amount of the fine depends on the cost of the ticket. In our case, it turned out a little more than half the price of a one-way ticket. They can pay by card or cash. In a couple of minutes we were re-registered for a new flight and issued a new one. itinerary receipt.

We were given just such a piece of paper in exchange for money. According to which the next day Katya flew to. Here we are, real cool travelers, mixed up the dates of departure, missed the plane, took a ride to Domodedovo 2 times and got money But we got a good experience!

What to do if you miss your plane
Brief step by step instructions:

Calm down.
Airplanes now fly often, you can get a ticket for the next flight.

Go to the airline counter at the airport.
Show the itinerary receipt and explain the situation. The airlines work ordinary people who will meet you halfway and will definitely come up with something.

Get a new ticket for the next flight.
And pay the airline commission. As we have seen from our own experience, the fine is at least 2 times lower than the cost of a new ticket.

Fly on the next plane.
Return tickets remain valid, the main thing is not to be late for your flight home.

The plane is the most quick view transport. It allows you to save precious time and arrive at your destination comfortably and without tedious waiting for the end of the journey. However, there are situations when the plane flies without one of the passengers.

What do you do if you miss your plane?

How to avoid being late on board

You can miss your flight for a variety of reasons. Of course, if they do not depend on you, then it will not be possible to avoid a delay. But in most cases, such an unpleasant situation can be completely avoided if you follow simple rules:

1. A day or several days before the flight, check the date and time so as not to forget or confuse anything.
2. Remember to be punctual: check-in for a flight ends approximately 60-40 minutes before takeoff, so you should arrive at the airport early.
3. Do not purchase tickets with transfers of 30–40 minutes. The optimal interval between flights is 2 hours. During this time, you will have time to slowly check in and protect yourself in case of a flight delay.
4. Before flying with a transfer, read the information about transfer airports, arrival and departure terminals, the distance between them, etc. This way you will correctly plan your time and will not waste precious minutes studying this information.
5. Don't panic. Don't let your emotions take over your mind. Sometimes even a few minutes lost in confusion, a burst of anger or tears can be successfully used to find an opportunity to get on board.

Even if it seems to you that everything is lost, do not give up, because there are several ways to get on the plane despite being late.

Online check-in

Leading air carriers today provide passengers with an online check-in service. If on the way to the airport you realize that you are late, then use this service, this will allow you to get in on time for boarding.

However, do not forget to check in your luggage, if you have any. Find an airport employee who can help you do this.

If registration has already ended

In the event that there are literally five minutes left before the completion of registration, and the queue is still long, special counters are provided for registering late passengers. At some airports, they are paid, but in any case, such a service will cost much less than buying a ticket for the next flight. And business class passengers do not have to pay for it.

After the successful completion of check-in for the flight, you must not be late for the boarding itself, which ends approximately 20 minutes before departure.

If you checked in but missed your boarding

The boarding time on board the aircraft ends 10-20 minutes before its departure. It is indicated in the boarding pass and it is highly undesirable to be late. If, nevertheless, for some reason, the passenger has to be delayed, then he will be called several times on the speakerphone, and then the plane will fly away without him. Because of one passenger, no one will delay an entire flight, as this is fraught with a large fine for the airline and the delay of others aircraft.

There is still a small chance that you will be on the plane, but only if you quickly find an airline representative, and he will exceptionally take you on board.

If the plane took off

If by the time you arrive at the airport the plane has already taken off, then you still should not despair. Contact the representative of the airline with which you were going to fly. He will help you choose best option terms that suit you.

It must be remembered that some airlines do not save seat reservations when they are late for a flight in case of buying round-trip tickets or flights with transfers. Carefully study the fares and departure conditions when buying tickets so as not to find yourself in a difficult situation.

How to get a refund for an unused ticket

The maximum refund for a ticket refund will be 75% of its value, but more often this amount is much less. If a good reason for being late is not confirmed, you will be denied a refund altogether. Money. Some fares prohibit ticket refunds, so read the fare information carefully and be prepared to lose money if you are late if you were going to fly at that fare.

If a business class passenger is late for the plane, then some airlines provide him with the opportunity to fly on the next nearest flight absolutely free of charge or book a ticket for another date. This information is also written in the ticket fare.

Payment for the ticket in full can be received only in case of forced return of the ticket. Such cases are:

• changes in the flight schedule;
• Flight delay;
• flight cancellation due to weather conditions;
• impossibility of service according to the class declared in the ticket;
• delay due to too long inspection or errors in issuing a ticket made by airline employees.

Punctuality and attention to buying a plane ticket is the key to a successful trip without panic and unnecessary worries. If the delay could not be avoided, then save your nerve cells and with a cool head try to find the best way out of the situation.

Six months in advance, and then impatiently waiting for the appointed date, someone flies every week for work or other reasons and considers airports their second home, someone chooses something in between ... But all passengers have one thing in common: the need to correctly calculate the time arrival at the airport. Therefore, everyone at least once asked the question: "If you are late for the plane, what should you do?". Let's try to figure this out.

Reasons for being late

First of all, consider the situations due to which passengers most often miss their plane. In the first place, of course, is the late arrival at the airport. IN major cities, for example, in Moscow, this is due to traffic jams that can catch at the most inopportune moment.

Second most common cause- Time confusion. This happens in most cases for people who have bought tickets for the night - from zero hours. Remember that after zero hours is the next day. For example, your departure time is 00:30 on August 15th. Then you need to arrive at the airport on August 14. No matter how comical it may sound, there were cases when, having bought a ticket long in advance and thoroughly prepared for the trip, as a result, the passenger missed the plane.

Another one possible reason relevant for connecting flights. We will consider this type in more detail separately. But in short, we note that there are many offers on sites selling air tickets at very attractive prices, where connections between flights are twenty to thirty minutes. In no case should you fall for such tricks and purchase these tickets, even if you are sure that you are perfectly oriented at the indicated airports and will have time to land without re-registration. You won't be able to. Moreover, you will lose money and spoil your trip along with your mood. However, about what threatens you if you still miss the plane, a little later.

What to do in order not to miss the plane

Check in advance (preferably two or three days in advance) the time and date of departure. Especially if the tickets were bought a long time ago or the flight is a charter one. In the latter case, the departure time may constantly change. But even if you are flying on a regular route and have acquired a travel document quite recently, you should still double-check yourself. In the future, this simple action will help you avoid wasting nerves, money and frantic searches for answers to the question: "If you are late for the plane, what should you do?".

Many airline ticketing websites have a daily reminder feature for upcoming flights. You can also set yourself a reminder on your smartphone. This will help you minimize the risks of being late for a procedure such as checking in for a plane.

Calculate travel time

Be sure to leave some spare. It is better to arrive half an hour to forty minutes earlier than to be the last one to come to check-in. Or run up and see on the scoreboard that the check-in for the plane or even the landing is over. Unforeseen situations can always happen on the road - traffic jams, repairs, car breakdowns, etc.

Please note that registration for international flights usually starts three hours and ends forty-five minutes before departure. With domestic flights, things are less strict: the start is an hour and a half, the check-in is completed half an hour before departure. There may be slight variations in this time, depending on the airline you choose. More accurate information can be seen on the purchased ticket.

Also, check the information about the airport you will be flying from. If you haven’t been there before, of course, you don’t need to make a special trip and study the location of the terminals. But it will not be superfluous to go to the official website of the airport (if any), and see the latest news. It is possible that one of the terminals is closed for repairs, in which case you will need more time on the road.

Always pay attention to the terms of the tariff

Do this even if you have no prerequisites for the fact that you may not be in time for a landing and you have never asked yourself before the question: "If you miss your plane, what to do?". As they say, forewarned is forearmed, so read this information in case of unforeseen circumstances. You should especially carefully read the paragraph where the exchange and return of air tickets is stipulated.

If you have purchased travel documents for connecting flights or, even more so, on flights with transfers, this item must be followed. An overly careless attitude and hope that there will be no flight delays can cost you dearly later on.

You are still late for registration. What to do?

Do not panic. Remember that check-in for international flights closes forty-five minutes, for domestic flights - half an hour before departure, so if you have about that much time left, and you are standing at the very end of the general queue, look for a special check-in counter for late passengers. Unfortunately, not all airports have it, and this service can be paid for an economy class - about two thousand rubles. But this is your real chance to use the ticket and catch the plane. If there is no counter, try to find a representative of your airline and explain the situation to him. The main thing is not to be idle, but try to spend precious minutes wisely.

You are late before you arrive at the airport

If you realize that you are late at home or on your way to the airport, be sure to let the agency or company contact through which you purchased your travel document know. If you can call before check-in is complete, you will be exempted from the no-show charge, allowing you to receive at least a partial refund of your airfare, if your fare allows it, or rebook your seat on the next flight.

When you do get to the airport, contact your airline representative as soon as possible. Try to calmly explain the essence of the problem and listen carefully to what the employee will offer you. You can either be transferred to the next flight, or, if you want, refund tickets, they will return part of the funds in accordance with your fare.

In the latter case, passengers of economy class and charter flights will be the least lucky: they are returned only airport taxes or nothing at all. When buying a business class ticket, you can get a full refund.

If you have a connecting flight

First, as previously recommended, do not buy tickets with short connections. In addition, try to find out in advance at which airport the transfer will be made, because it may happen that you have to travel a long time from one point to another.

It is better to calculate the required time for connections, starting from the following factors: leave at least two hours for a transfer at the same airport (so that your luggage can be reloaded), if you are with children, add another hour to this time, if the transfer is at another airport, then you need at least three hours.

Remember that you need to transfer so it is better to check in for two flights at once. If you are flying different airlines please use the online registration service.

Boarding late

Another problem due to which a plane may be late. You no longer need to wonder: "How to get boarding pass?", you checked in at the airport or online, but then duty-free shops appeared before your eyes ... And, forgetting about the time, you were carried away by shopping. Or maybe everything is much more prosaic, because you still need to have time to go through security at the airport, which may not be a quick procedure in high season or simply due to the unhurried work of the airport staff.

If you see that the line is moving too slowly and you do not have time to go through the passport and go to the airport specialist and try to explain the problem to him. You may be able to get through this process faster. But if there is no one nearby to whom you could turn, try to negotiate with those who are in front of you in line.

You are still late. Landing completed. What to do?

No matter how sad it may sound, but such cases are not uncommon. And it is not so important whether your plane is still on the ground or is already gaining altitude - if the landing is over, you will not be allowed into the cabin. The fact is that airlines incur heavy fines for flight delays, increasing the risk of collisions between aircraft in the air. No one wants this, so now your actions should be as follows.

When you finally miss your plane, go to the counter of your airline and explain the situation. The specialist will find a solution: if you were supposed to fly business class, you will be sent on the next flight, subject to availability.

If you had an economy class ticket, you will most likely need to purchase a new travel document. Well, if you get some part of the amount unused ticket. In both cases, everything depends on the chosen fare, so always carefully study the conditions for the exchange and return of the purchased ticket.

Finally

So, once again we will answer the question: "If you are late for the plane, what should you do?". First, don't panic. Secondly, try to remain calm and follow the indicated recommendations. Thirdly, remember that it does not happen, and there are always people around you who can help.