Unusual services in hotels. Complete rest without snoring over the ear. Elite whiskey for greetings

As you know, all travelers choose a hotel or inn, based mainly on the fact that there is a convenient location for the sights or the beach of a particular country. But they do not even realize how memorable and interesting their vacation can be. Many hotels in the world offer exclusive services for guests that are not only pleasant, but also quite amazing. So, let's go through the most non-standard world hotel offers.

live heating pad

After a hectic day, guests dream of a healthy and full sleep. But here you go to bed, and she meets with cold "embraces". You waste energy on keeping warm, shivering for a while longer. In this case, one of the famous London hotels has such a service - to warm people. Before you go to bed, a man in a thermal suit comes to you and gets into your bed to warm it up. The procedure lasts about 10 minutes. Guests who are particularly sensitive to their unity may refuse this service upon check-in.

Soothing bedtime stories

Such unusual service also available in London. Those travelers who wish to plunge into the world of fairy tales and childhood can use the service of reading fascinating stories provided by the hotel staff. By the way, this service Lately began to gain momentum.

Complete rest without snoring over the ear

England, Europe, as well as the Middle East - the hotels of these countries amaze with the uniqueness of providing exclusive services to their guests. One of them is an “anti-snoring” room for two. Women who are already pretty tired of the peaceful snoring of their missus can take advantage of this very much. useful service. Visitors are provided with special anti-snoring back pads and the same pillows. The room has been refurbished with soundproofed walls, the bed is equipped with a sound-absorbing headboard. This device allows you to muffle the echo inside. The room also has a specialized machine that eliminates the sounds of snoring.

If you want to talk after a busy day

In one of the British hotels it is proposed to acquire a friend-neighbor if the traveler moves without a partner. The institution recommends taking a goldfish to your room. According to the owner of the hotel, the fish helps to brighten up the leisure of a guest who wants to spend time with a living being, and not return to an empty room. You can talk and tell the past day's news. In addition, a floating fish, moving gracefully around the aquarium, calms the nerves and gives a feeling of complete harmony.

The fish helps to brighten up the leisure of a guest who wants to spend time with a living being, and not return to an empty room.

A piece of scent with you

A Mexican hotel has a dedicated soap art concierge. It will offer you extraordinary aromas of local hand-made soap, created according to the recipes of the Mayan Indians. Soap is useful both for travel use and as souvenirs for friends back home. The range of flavors is varied: from peach and lemon to chocolate and cinnamon.

A muscular manager will take care of your tan

The Miami hotel chain is famous for its very pleasant and impressive service. Handsome, tanned, and beefy guys will make sure you don't burn out from the scorching rays of sunny Miami, and will lubricate your skin with sunscreen from time to time.

Relaxing water massage

If you want to relax in San Diego, then you will need one unusual local service - a combination of a beauty treatment and a serene ride on the water in a gondola. During a leisurely glide along a private jetty, a professional massage therapist will knead all parts of your body.

For thrill seekers

Guests staying at one of the hotels in Africa can tickle their nerves by walking dangerous predators - lions, and without any leashes, just holding them by the tail. Are you already terrified? Do not be afraid, they were grown in the hotel itself and are absolutely used to people.

What services are you willing to try for yourself?

For many travelers, a hotel, no matter how expensive, is just a place to spend the night and store things. Of course, unusual and exclusive services are not addressed to such tourists, but to those who can appreciate the flight of fantasy of hotel owners.

But they really try to surprise! Helicopter shopping? Handcuffs in the room? Massage in a gondola? Yes please!
Please everyone
The other day, one of the travel portals published an annual top list of hotels with the best service in the world. Visitors to the site called the services of the Moroccan Riad Kheirredine hotel exemplary, the top three also included the Hamanasi Adventure and Dive Resort in Belize and the Akademie Street Boutique Hotel and Guesthouse in South Africa. Tourists noted the hospitality and helpfulness of the staff, the relaxed atmosphere and color, as well as other important details for a pleasant stay.
Still, service is subjective. It is enough for someone that the room is clean and the receptionist is friendly. And offer someone a delicious breakfast - and he will be dissatisfied with the lack of his favorite oatmeal. Well, some tourists are so sophisticated in matters of hospitality that they won’t show you to the hotel without a personal servant assigned to the apartment.
To please demanding guests, hoteliers go to great lengths, sometimes offering eccentric and luxurious, and sometimes simply funny services. I decided to explore the market for unusual and interesting services, invented by hotel owners for their guests.
Everything for the client
The New York hotel The Benjamin has a sleep manager (concierge of a dream). The hotel has long noticed that many requests and complaints from guests are connected precisely with “night” problems: sometimes it’s too stuffy, sometimes it’s noisy, sometimes the pillow is wrong, sometimes the blanket is thin. This is how the concept was born, according to which the guest either sleeps well or gets his money back. The latter, however, is unlikely.
The Benjamin offers soundproof rooms, evening massages and aromatherapy, satin sleep masks and a menu of 11 types of pillows, including anti-snoring. Before bed, you can indulge in sleep-inducing foods, such as banana bread with peanut butter.The Benjamin is one of the few hotels in the world that takes sleep so seriously.

The Sleep Manager at The Benjamin will help you choose the most comfortable pillow
The Brazilian Hilton Sao Paulo Morumbi has taken care of another important customer problem - city traffic. So that guests of Sao Paulo cannot feel the "charms" of the local traffic, they are offered a helicopter with a driver, and you can fly as much as you like short distance- even to the beach, even to the store.
Another interesting way to transfer guests came up with the Omani hotel Six Senses. Guests can land at the entrance of the hotel by paragliding, accompanied by a professional skydiver.
Special target audience
People traveling with animals often feel constrained: not all hotels accept animals, and if they do, then with many conditions. At Nine Zero in Boston, the opposite is true: dogs, cats and even more exotic creatures are so welcome that they are ready to walk them, sit with them in the room, and even give their pet a massage. The animal will be offered a separate bed and their favorite food will be prepared.
It is with treats for four-legged friends that they plan to surprise travelers with animals at The Lowell in New York. Meals for dogs and cats can be ordered from the gourmet menu, such as lamb stew, organic buffalo, filet mignon tartare, Icelandic fish chips or dog ice cream. Special shampoos and aromatherapy sprays were provided for animals.
California Loews Coronado Bay Resort& Spa "specializes" in the entertainment of dogs who love to swim: they are taken to teach them to surf. Animals catch a wave under the guidance of instructors from a nearby surf school.

Loews Coronado Bay Resort & Spa Annual Surfer Dog Competition
But with the greatest reverence for fluffy guests are in Portland's Hotel deLuxe. Plush bed, massage and à la carte food - that's what! The hotel has room service for animals (although it is not entirely clear how dogs and cats will be able to make a request). Hotel deLuxe is ready to treat a person's friends by offering them acupuncture and psychological services.
But at the Fitzpatrick Hotel in Washington DC, they are ready to give a warm welcome to ... dolls. If you inform in advance that you will arrive with a child and tell about the toy that he carries with him, upon arrival the receptionist will greet the doll by name, she will be provided with a crib, a table and even tiny slippers.
They try to please children in the Florida hotel The Ritz-Carlton Palm Beach. Here you can order a pillow fight. One call and 30 silk pillows, two pairs of boxing gloves and instructions for a variety of pillow games will be delivered to your room.
Happy to serve
Own servant, or butler, is, of course, the height of bliss for a tourist. Such specially trained people are not uncommon in luxury hotels, but sometimes they offer unusual services.
At The Ritz-Carlton South Beach in Miami, a tanning butler is assigned to guests. He is on duty near the pool, helping guests apply sunblock (even on hard-to-reach places), offers sunscreen cosmetics, sunglasses and other beach accessories.
The soap concierge is an innovation of the Viceroy Riveria Maya Hotel in Mexico. The specialist introduces the guests to the soap, created according to the recipes of the Mayan Indians, who were great connoisseurs of bath procedures. The concierge helps to understand the variety of fragrances and talks about the properties of soap, which is not forbidden to take home as a souvenir.
The Rosewood Hotel Georgia in Vancouver offers the services of a Master in Flavors. A local butler helps hotel guests select and purchase perfumes from a variety of luxury and selective brands on offer.
The Lanesborough Hotel in London has a tea sommelier. Of course, the traditional afternoon tea is not uncommon in British hotels, but the "tea manager" has taken this ritual to an unprecedented level. He teaches guests the intricacies of the ceremony and talks about the benefits of choosing one or another variety of tea leaves.

The Tanning Manager at The Ritz-Carlton South Beach
Interest club
The owners of the Drake Hotel in Toronto, unlike the previously mentioned New York colleagues with their sleep manager, believe that there is just no need to sleep on vacation. In the hotel rooms, guests are waiting for sex toys and contraceptives (on request, of course). The range is wide enough to cover a wide variety of preferences.
With all the desire, not everyone has the courage to call the reception and ask for a pair of fur handcuffs. For shy guests, the Morgan hotel chain offers a mind-blowing minibar. This is a medium-sized box that contains the book "250 Ways to Start a Conversation", a collection of quotes, notebooks and pencils for writing down your own smart thoughts.
Bookworms know how frustrating it is to be on vacation without a book. Clients of the Andaz Fifth Avenue hotel in New York are not in danger: there is not some miserable shelf with books left by departed guests, but a whole library consisting of more than 700 publications. Books are provided by the New York City Library, which is located directly across the street.
The Houstonian hotel in Houston provides more than a hundred different types of activities for fans of sports and fitness.
The Geejam Hotel in Jamaica has sound recording studio. Guests are offered to become a pop star for a day: record a song or even an entire album. Amy Winehouse and Bjork managed to work in the studio at one time.
A trifle, but nice
The Loews Coronado Bay Resort in San Diego has its own gondola fleet. The gondolier takes guests on a boat in a private marina. If desired, you can hire a massage therapist who will massage directly during the boat trip.

Goldfish in the rooms at Happy Guest Hotel Lodge in Cheshire
Forgot your swimsuit or swimming trunks at home? The Standard Hotel chain has vending machines for beach equipment. True, the choice is small: black swimming trunks or a black bikini. But for those who did not take with them the main vacation accessory, and that is happiness. But on the belt of each item, a mini-guide to local attractions is printed - the names of places worth visiting.
At the Ritz in Madrid, bathrobes embroidered with their initials await guests in their booked room.
Well, at the Happy Guest Hotel Lodge in Cheshire, guests can rent an aquarium with a goldfish so that they are not lonely.

Almost all hotels offer packages of options that are designed specifically for the high quality of their guests' stay and enhance their experience in providing services to customers. But I would especially like to highlight the resorts that offer truly amazing and extravagant amenities.

Some hotels have seriously decided that today guests are missing the services of bizarre and full of oddities. It is these unusual additional services that they decided to offer their guests separately from what is included in the traditional standard package of services.

Even stranger is the willingness of guests to pay exorbitant amounts for these services. No matter how wild and bizarre the proposals are, guests are absolutely sure that they will get a unique and unforgettable experience, as well as vivid memories of their unusual vacation.

So, in the city of Warrington (England, Cheshire), the staff of the Happy Guest Shelter offer their clients a scaly friend in the form of a goldfish. For only £5, a roommate named "Happy", the world-famous goldfish, brings a feeling of joy, comfort and unconditional love to the guest's room after a busy day.

The Ritz-Carlton in Palm Beach, Florida is widely known as a hotel that offers some services for an unforgettable stay of guests, offering a "Pillow Fight" package. For sixty dollars, family vacationers can purchase a bag full of satin pillows, a CD, and a book of various family games that everyone can play together. The hotel management believes that through fun and flying feathers, families become closer and stronger.

At Loews Coronado Bay Resort & Spa, Su'ruff Camp offers a completely unique opportunity to give a guest's pet a chance to ride on the crests of a wave. Surf Camp in San Diego specializes in teaching pet dogs to surf. The owner of the training center believes that all dogs have the ability to do this, they just need a little training.

The hotel hosts an annual competition among surfer dogs, which willingly attracts participants of all breeds who wish to compete for the right to be called best dog who conquered the wave.

For pets, this inn also has other services that include dog walking, dog sitters, and even a special delivery service menu that contains all kinds of dog treats. All pets that come to Loews Coronado Bay Resort & Spa along with their owners are treated like true VIPs.

Guests of the Ashford Castle hotel in Ireland who are planning to ask their loved ones an important question are offered to use the service of a special presentation of a wedding ring. This is a truly bright and unforgettable moment in the life of the future spouses, as the ring will be delivered to them by Dingle the owl, who has lived in the castle since 1999 and has claws strong enough to hold the stone. big size. Guests can also visit the falconry school, which is located on the castle grounds. The Proposal package costs $2,000 and includes a three-night stay at a hotel, a massage for the beloved couple, a moonlight walk, champagne, a gourmet candlelight dinner, and, well, a Dingle soaring above the ground, which will deliver the ring to the bride-to-be. With a high cost, this service is quite popular - probably because it is perhaps one of the coolest ways to propose to your sweetheart.

One hotel chain is getting creative with an unusual "I hate Valentine's Day" package. It is specially designed for guests who prefer to celebrate this day in their own way.

Those wishing to celebrate Valentine's Day alone can purchase a program planned for the whole evening at the Night and the Time hotels in New York. It will begin with a dinner for one person in one of the fashionable Serafina restaurants, and after that, an adult entertainment channel awaits the guest in the hotel room. There's an add-on for the haters called Love Hurts, which is a bundle that includes black candles, napkins, bottles of tequila, lots of ice cream, and breakup movies. In the morning, the guest will be served breakfast in bed and a series of books "Help Yourself".

Hotel Henn-na in Japan wows guests with robotic staff assisting hotel guests with any need. So, robots kindly settle guests, deliver their luggage to the room and make coffee. These robots are known worldwide as "actroids", a type of humanoid robot.

Actroids look amazingly young Japanese girls, down to hand gestures, speech and facial expressions. They giggle believably in response to guests' remarks and speak Japanese, English, Korean and Chinese fluently.

Humanoid robots were created at Osaka University and manufactured by Kokoro. Dozens of people worked on the creation of actroids at the university for more than ten years, constantly improving them. These robots have a completely unique software that allows them to feel the mood of a person!

To attract potential visitors and maintain high prestige, individual hotels offer unique services. And if the Boston Tremont Hotel, when it opened in 1829, surprised guests with the presence of running water and soap in every hotel room, then at present hotel offers are sometimes, in fact, unusual.

Palazzo Magnani Feroni in Italy

The Florentine hotel offers a wide range of aromatic oils to create the necessary emotional atmosphere in the room. You can choose from soothing scents, energizing scents, and even erotic oils. The hotel administration is ready to embody any of your ideas in aromatherapy!

The Benjamin in the USA

Time trouble deprives workaholics of sleep. At the same time, any small rustle wakes up a dozing sufferer. The hotel in New York has created all the conditions so that those who wish to have a sound and healthy sleep can fully relax in silence. Very thick pile carpets are spread throughout the hotel to absorb the sound of footsteps, and the rooms have soundproof windows. Administration hired special person, which prevents possible noises and eliminates extraneous sounds.

Huvafen Fushi in the Maldives

It is a widely known fact that watching fish swimming in an aquarium helps to stabilize pressure and relieves stress. In the spa center of the hotel, located under water, through the panoramic windows you can watch the exotic inhabitants of the sea for hours. In such a peaceful environment, stressful situations are successfully overcome.

Houstonian Hotel in USA

For those wishing to combine relaxation with active pastime, we recommend choosing this hotel in Houston. Here you will be offered several dozens of physical activities as part of a fitness program, including swimming in the pool, rock climbing, and various exercise machines.

Holiday Inn London-Kensington Forum in the UK

The service offered at the hotel puts some guests into a stupor. The fact is that the sensitive administration, in caring for the comfort of the guests, has chosen a non-trivial path: the hotel staff, dressed in thermal suits, warm the bed intended for the guest.

Andaz Liverpool Street - Hyatt Hotels and Resorts in the UK

Another English hotel, included in the rating of hotels with unusual service, offers its guests bedtime reading of fairy tales. By the way, the service is very popular, some guests come here again to take sessions of a kind of therapy. The hotel administration attracts famous writers and journalists to read fairy tales.

Hilton Sao Paulo Morumbi in Brazil

The offered service is helicopter flights to shops, museums and other places where tourists wish to go. Those who like to look at the city not from the window land transport, and from a bird's eye view, the offer will appeal to you!

Barnsley Gardens Resort in the USA

The hotel staff includes a fairy who decorates the rooms with a scattering of rose petals and delivers champagne with chocolate. Thanks to the cares of the fairy-tale heroine, the guests are invariably in a good mood.

Nine Zero in the USA

There are eccentrics who do not want to part with their pets even on vacation or on a business trip. In a Boston hotel, it is not only considered acceptable to come with your four-legged pet, but is even welcomed in every possible way. Top-level service and entertainment are provided for both animals and their owners.

Bernerhof in Switzerland

The hotel staff in the town of Gstaad offers a special program - complete rest. In the morning, each hotel guest receives a pedometer: the fewer steps the client takes during the day, the more luxurious dinner he will receive as a bonus. Of course, all dishes will be delivered to the room, because extra movements are not welcome here.

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Introduction

1. Theoretical part

1.1 Basic services of hospitality enterprises

1.2 Accommodation facilities

1.3 Characteristics of the features of the hotel

2. Practical part

2.1 Characteristics of the Marins Park Hotel

2.2 Description of rooms at the Marins Park Hotel

2.3 Hotel infrastructure

2.4 Services provided by Marins Park Hotel

Conclusion

Literary list

INTRODUCTION

Hotel is an enterprise that provides people who are away from home with a range of services, the most important of which (complex-forming) are equally the service of accommodation and meals. hotel extravagant service hospitality

Consumer- a citizen who intends to order or order and use services solely for personal (domestic) needs;

Executor- an organization regardless of the form of ownership, as well as an individual entrepreneur providing services to consumers under a reimbursable contract.

Tourist- a citizen visiting the country (place) of temporary residence for recreational, educational, professional, business, sports, religious and other purposes (without engaging in paid activities) for a period of 24 hours to 6 months. in a row or carrying out at least one overnight stay.

If extravagant services were developed in Rostov-on-Don, and in Russia in general, the provision of such services would have a positive impact on financial and economic activity and would play a large role in increasing the efficiency of social production. The development of the hospitality industry is gaining momentum every year. Infrastructure modern hotels includes a business center, laundries and dry cleaners, currency exchange offices, international communication services, transport service guests. Hotels can not do without shops and souvenir kiosks, restaurants and bars. In addition, focusing on a business person, hotels should provide their guests with the opportunity not only to organize their working time well and efficiently, but also to relax after a busy day. Therefore, modern hotels have gyms and fitness centers, beauty salons, billiard rooms, slot machines and casinos, etc.

Remaining the main one, the accommodation service is perceived by guests as a matter of course, and additional services that distinguish this hotel from a number of others arouse increased interest.

I offer you the statistics of the Moscow Tourism Committee, according to which, over the past eight years, the number foreign tourists who visited Russian capital, increased by more than 2.5 times: from 1.5 million people in 1999 to 4 million in 2007. However, despite this more than twofold growth, the Russian capital still lags far behind others in terms of the number of foreign guests. major cities peace. So, according to the National Tourist House of France, about 27 million foreign tourists visited Paris last year. Prague, according to the estimates of the National Tourist Board of the Czech Republic, in 2007 was visited by 4 million foreign guests.

Therefore, based on statistics, the topic of my coursework is “Organization of the provision of extravagant additional services in hotels”, raising the problem of modern hotels in Russia, in which, in my opinion, it is necessary to increase extraordinary, unusual, extravagant services for the hotel business. After all, hotels need to do everything to improve the attendance of tourists and cater to the whims of VIP guests.

Goalscourse:

Consider providing additional services in hotels

Consideration of use extravagant services in Russian hotels on the example of foreign hotels and hotels

· Consideration and application of extravagant services on the example of a hotel.

1. THEORETICAL PART

1.1 Mainserviceshotelenterprises

The essence of the provision of accommodation services is that, on the one hand, special premises (hotel rooms) are provided for use, on the other hand, services are provided that are performed directly by the hotel staff: porter services for the reception and registration of guests, maid services for cleaning hotel rooms etc.

Hotel rooms are the main element of the accommodation service. These are multifunctional premises designed for rest, sleep, work of living guests. Their most important function is to enable sleep. The significance of other functions of hotel rooms, first of all, depends on the purpose of the hotel and the needs of guests. For example, in business hotels.

Different hotels have different categories of rooms, differing from one another in area, furniture, equipment, equipment, etc. However, regardless of the category, a hotel room must have the following furniture and equipment: a bed, a chair and an armchair, a night table, a wardrobe, general lighting, a wastebasket. In addition, each room should contain information about the hotel and an evacuation plan in case of fire.

Other services complete the offer of accommodation and catering services. These include the offer of a swimming pool, conference rooms, meeting rooms, sports equipment, car rental, dry cleaning, laundry, hairdressing, massage and a number of others. Depending on how they are designed and combined into a single complex, a certain type of enterprise is formed, such as a luxury hotel, a middle class hotel, an apartment hotel, an economy class hotel, a resort hotel, a motel, a private hotel of the overnight and breakfast”, hotel-garni, boarding house, gostiny dvor, rotel, botel, flotel, flaitel. Services provided in hotels are divided into basic and additional. They can be free and paid.

The main services include services: accommodation and meals in accordance with the "Rules for the provision of hotel services".

1.2 WITHresourcesAaccommodation

Accommodation means - premises with at least 5 rooms and used by organizations of various organizational and legal forms and individual entrepreneurs for temporary accommodation of tourists.

In international practice, a standard classification of accommodation facilities has been adopted, according to which they are divided into collective and individual.

Collective accommodation facilities, in turn, are divided into enterprises: Hotel-type enterprises - objects consisting of rooms, the number of which exceeds a certain minimum (7-10), grouped into classes and categories in accordance with the services and standards of the country, having a single management and providing a variety of hotel services (hotels, hotels, motels, apartment-type hotels, hotel clubs, beach and resort hotels, boarding houses, etc.).

A hotel is a complex economic and property complex (a building or part of a building, equipment and other property) intended for the production and provision of services (a hotel product).

1.3 Characteristics of the features of the hotel

Describe the hotel as a business hotel industry You can use the following features:

a) Number of numbers (exceeds the minimum number or not);

b) Types of hotel services provided;

Hotels differ in capacity, number of rooms and the number of places intended for accommodation.

There are two main groups of hotels: for permanent and for temporary residence, which, in turn, are divided into: transit hotels serving any contingent in conditions of a short stopover; business hotels serving persons on business trips and business trips; holiday hotels, i.e. tourist, resort, etc.

Hotel-type enterprises are distinguished by:

By size (less than 100 rooms, from 100 to 300 rooms, over 300 rooms);

By the level and quality of service and comfort (luxury, first class, economy class hotels);

By management (independent, belonging to chains, etc.).

Shared accommodation facilities also include tourist hostels, furnished rooms, and other establishments that provide limited services (eg accommodation including housekeeping).

Specialized accommodation facilities - objects that perform not only accommodation services, but also some other specialized function. These accommodations include:

a) Health-improving establishments (sanatoriums, dispensaries);

b) Rest houses, work and rest camps, tourist, sports bases, recreation centers;

c) Tourist shelters, parking lots, etc.

d) Congress centers, public means of transport (trains, cruise ships, yachts)

e) Ground and water transport converted into lodging facilities;

f) Camping (camping sites, caravan sites).

Individual accommodation facilities - apartments, rooms in apartments, houses, cottages for rent.

2. PRACTICAL PART

2.1 Hotel FeatureMarins Park Hotel

Location:

The hotel is located in the very center of business Rostov, at the intersection of Budennovsky prospect and st. Krasnoarmeyskaya, where the largest shops, banks, restaurants and offices are located. Distance from international airport- 7 km, from the railway and bus station - 1 km, from the river station - 2 km.

Booking

Despite the modernity of the tourism sector, not all hotels in Rostov-on-Don can provide their visitors with the opportunity to simply and free booking. Marins Park Hotel, as a leading hotel, makes this very easy. At any time convenient for you, you can book a room by calling the reservation service.

You can also pre-book the room you are interested in directly on the official website, and get a discount on accommodation in the amount of up to 30%.

Congress services

The branded congress center of the hotel meets absolutely all modern business requirements, allows you to hold and organize conferences and seminars at the highest level, largely due to the availability of modern equipment for holding all types of events: business meetings, conferences, briefings, seminars.

At your service 10 conference halls of various capacities: from "Tokyo" with a capacity of up to 15 people, to a large-scale hall called "Yalta", designed for 350 people.

The Congress Center of the Marins Park Hotel provides unique opportunities for communication between business people.

· comfortable spot location in the very center of the city;

availability of professional sound and lighting equipment, as well as a multi-zone air conditioning system;

availability of high-speed Internet access;

· highly qualified staff with knowledge of foreign languages;

high-quality catering for event participants;

Ample secure parking.

1) Conference rooms:

"Theatrical"

l The capacity of the hall is 700 people.

l Theatrical version of furniture arrangement.

b Area - 610 m2.

l The capacity of the hall is 300 people.

l Arrangement of furniture of your choice.

Equipped with:

Flipchart, markers

air conditioner;

tables and chairs;

an audio system

multimedia projector;

Screen

laptop

« Nizhny Novgorod»

b Area - 54 m2.

Equipped with:

Flipchart, markers

air conditioner;

chairs with music stands;

an audio system

multimedia projector;

Screen

laptop

b Area - 106 m2.

b The capacity of the hall is 110 people.

l Arrangement of furniture in the conference room of your choice

Equipped with:

Flipchart, markers

air conditioner;

chairs with music stands;

an audio system

multimedia projector;

Screen

laptop

"Novosibirsk"

b Area - 32 m2.

l The capacity of the hall is 35 people.

l Arrangement of furniture in the conference room of your choice

Equipment:

Flipchart, markers

air conditioner;

chairs with music stands;

an audio system

multimedia projector;

Screen

laptop

2) restaurants and bars

The banquet hall is the most convenient place for celebrations: weddings, graduations, anniversaries, corporate parties. I bring to your attention several halls to help you make a choice. For everyone who is interested in renting a banquet hall in Rostov-on-Don, all the necessary information is provided: the number and capacity of halls, their description, opening hours, specialties. I draw your attention to the fact that you need to choose a restaurant for a wedding very carefully. After all, a wedding celebration is not just a festive feast, but also a festive program that includes dances and competitions, so the wedding hall should be spacious enough.

Cost of events: banquet from 1500 (without alcohol), buffet from 500 rubles per person.

It's so nice to give gifts for the holidays! And therefore, during events on weekends, guests have discounts on hotel accommodation up to 30%. And when ordering a wedding banquet from 70 thousand rubles, the newlyweds are given a Suite room and a compliment from the hotel as a gift!

Banquet hall "Aladdin"

Banquet hall "Aladdin" is notable for many amazing items: ancient amphorae immersed in golden sand, loose coins, oriental silks that create a mysterious atmosphere. Deep comfortable armchairs beckon with the warmth and softness of velvet. A wide selection of exotic dishes impresses with an abundance of flavors and originality of execution. Banquet hall is designed for 30 persons.

Banquet meals:

Pork crown

Beef stuffed with mushrooms

· Secrets east sea,

Appetizer of salmon with Camembert and Bechamel sauce,

Lamb ham baked with vegetables,

Cannelone with strawberries.

Restaurant " Old city»

The name "Old Town" was given for a reason. Its design is made in the form of a round square paved with stone, which is surrounded by living trees and tables are located on it. Huge stained-glass windows with interesting scenes give special lightness to the interior. The glass dome creates the effect of being under open sky gives a feeling of lightness and freedom. The caretaker of the "Old Town" in the evenings, for dinner, lights the lanterns. Thanks to the musicians, wonderful melodies sound, and the chef offers excellent dishes of European cuisine.

"Old Town" is a wonderful restaurant for a wedding and any other celebration. It is possible to hold a corporate party and catering for the conference. The room is equipped with an air conditioning system. There are also three plasma panels and a multimedia projector.

The restaurant hall is designed for 60 guests, but during a banquet it can accommodate 90 people.

Specialties:

"Quail Nest"

Salad "Old Town"

The Leaning Tower of Pisa

Rack of lamb with ginger dumplings and cranberry sauce,

· Royal salmon.

Cafe "At the Cossacks"

A hearty meeting with truly Cossack hospitality will pleasantly surprise you. The atmosphere conducive to relaxation and a variety of dishes of national cuisine will certainly please the guests of the Don region. The cafe seats 56 people.

Specialties:

Salad "Donskoy",

· Russian pickles,

homemade potatoes

· Solyanka meat,

Loin in cranberry sauce,

· Pike perch "in a Cossack way".

Lobby bar

There is a cozy lobby bar in the hotel lobby. It is great for business negotiations, and for talking with friends. You will be offered invigorating coffee or exquisite cognac.

3) Recreation and entertainment

Gentleman's Club "Five Stars"

Gentleman's Club "Five Stars" is an elite men's club European level in Rostov-on-Don.

Club girls are stars who are ready to take the stage just for the sake of our guests. Beauty, grace and charm that will amaze even the most sophisticated.

Two snow-white scenes open to your eyes from anywhere in the club. All seats in the club belong to the "Privilege" level.

2.2 Description of rooms inhotelMarins Park Hotel

Number of rooms:

374 numbers.

Room types:

Single and double standard rooms, standard superior, business, business superior, Senior Suite, Casanova Suite, Premium Suite, Apartment Suite.

Description of the rooms:

Suite "Apartments"

Four rooms: a living room, a cozy bedroom, a meeting room, a room with an exercise machine;

Carpets;

Air conditioner;

LCD TV;

Plasma panel with remote control and cable TV with 65 channels

DVD player;

Fax communication;

Convenient workplace;

Upholstered furniture (sofa and armchairs);

Dinner table;

Sideboard;

Crockery and cutlery;

Bar counter, kitchen utensils;

Mini fridge;

2 telephones with international or long-distance communication;

Wardrobe;

Treadmill;

Information and reference literature;

Bathroom, shower cabin;

A set of towels;

Bathrobe;

Slippers;

Guest bathroom.

Premium Suite

Two rooms: living room and cozy bedroom;

Electronic lock with magnetic key;

Carpets;

Warm plastic panoramic windows with fresh air control;

Air conditioner;

Large wardrobe with mirror

Recreation area;

Equipped workplace;

Mini fridge;

Wardrobe;

Crockery and cutlery;

Shower, bathroom;

A set of towels;

Bathrobe;

Hygiene accessories: soap, shampoo, shower gel;

Slippers.

Shoe horn and sponge.

Casanova Suite

Three rooms: living room, office and cozy bedroom;

Comfortable double bed;

Balcony with great view main street cities;

Air conditioner;

Electronic lock with magnetic key;

Carpets;

Warm plastic panoramic windows with fresh air control;

Two LCD TVs with remote control and cable TV with 65 channels;

Recreation area;

Equipped office;

Coffee table and soft sofa;

Bedside lamp with directional light;

Mini fridge;

Telephone with international or long-distance communication;

Information and reference literature;

Crockery and cutlery;

Shower, bathroom;

A set of towels;

Bathrobe;

Hygiene accessories: soap, shampoo, shower gel;

Slippers

Brush for cleaning clothes and shoes;

Shoe horn and sponge.

Senior Suite

Two rooms: living room and bedroom;

Large double bed;

Air conditioner;

Electronic lock with magnetic key;

Carpets;

Warm plastic panoramic windows with fresh air control;

LCD TV with remote control and cable TV with 65 channels;

Large wardrobe with mirror;

Equipped workplace;

Recreation area;

Coffee table and soft sofa;

Mini fridge;

Bedside lamp with directional light;

Telephone with international or long-distance communication;

Information and reference literature;

Shower, bathroom;

A set of towels;

Bathrobe;

Hygiene accessories: soap, shampoo, shower gel;

Slippers.

Brush for cleaning clothes and shoes;

Shoe horn and sponge.

Business Improved

Air conditioner;

Interior in modern style;

Large bed (possibility of single and double occupancy);

Electronic lock with magnetic key;

Carpets;

Warm plastic panoramic windows with fresh air control;

Equipped workplace;

Coffee table and a couple of comfortable chairs;

Mini fridge;

Telephone with international or long-distance communication;

Wardrobe;

Information and reference literature;

A set of dishes and cutlery;

shower/bathroom;

A set of towels;

Bathrobe;

Hygiene accessories: soap, shampoo, shower gel;

Slippers;

Brush for cleaning clothes and shoes;

Shoe horn and sponge.

Standard improved

Air conditioner;

Electronic lock with magnetic key;

Carpets;

Warm plastic panoramic windows with fresh air control;

TV with remote control and cable TV with 65 channels;

Equipped workplace;

Mini fridge;

Telephone with international or long-distance communication;

Wardrobe;

Information and reference literature;

A set of dishes and cutlery;

shower/bathroom;

A set of towels;

Hygiene accessories: soap, shampoo, shower gel;

Brush for cleaning clothes and shoes;

Shoe horn and sponge.

Standard

Air conditioner;

Electronic lock with magnetic key;

Carpets;

Warm plastic panoramic windows with fresh air control;

TV with remote control and cable TV with 65 channels;

Equipped workplace;

Mini fridge;

Telephone with international or long-distance communication;

Wardrobe;

Information and reference literature;

A set of dishes and cutlery;

A set of towels;

Hygiene accessories: soap, shampoo, shower gel;

Brush for cleaning clothes and shoes;

Shoe horn and sponge.

2.3 Hotel infrastructure

The infrastructure of the hotel - four conference halls "Sochi" (110 people), "Novosibirsk" (35 people), "Nizhny Novgorod" (50 people), "Yekaterinburg" (14 people) are equipped with the most modern equipment necessary for any the conference was a success;

2.4 Services provided by the hotelMarins Park Hotel

1. Main services:

free WiFi Internet- bullet (100 Mbps) throughout the hotel;

free breakfast

telephone with long-distance communication;

refrigerator mini-bar;

Comfortable bed with orthopedic mattress;

· hypoallergenic bed linen;

Plasma TV with 64 satellite channels (diagonal 105 cm).

washing clothes (laundry services);

storage of oversized luggage;

comfortable taxi from the airport or railway station for guests of deluxe rooms;

· instant delivery of pizza and sushi directly to your room;

services of minor repair of clothes (sewing workshop);

and entrust your car to a securely guarded parking lot.

2. Additional services

The list and quality of the provision of paid additional services must comply with the requirements of the category assigned to the hotel.

List of additional services:

services of public catering organizations (bar, restaurant, cafe, buffet, beer bar);

Shops (souvenir, grocery), vending machines;

entertainment infrastructure (discotheque, casino, night club, hall slot machines, billiard room);

· Excursion service, services of guides-translators;

organization of sale of tickets to theaters, circus, concerts, etc.;

· transport services(booking tickets for all types of transport, ordering vehicles at the request of guests, calling a taxi, car rental);

purchase and delivery of flowers;

sale of souvenirs, postcards and other printed matter;

· household service(repair and cleaning of shoes; repair and ironing of clothes; dry cleaning and laundry services; storage of things and valuables; unloading, loading and delivery of luggage to the room; rental of cultural and household items - TVs, dishes, sports equipment, etc.; watch repair , household appliances, radio equipment; hairdressing, manicure and massage services and others domestic services);

services of a beauty salon;

Sauna, bath, swimming pools, gym;

· rental of meeting rooms, conference hall;

business center services;

· other services.

3. Extravagant Services

A hotel where guests are served by ladies and lords.

Influenced by Downton Abbey, set during the reign of King George V in the 20th century, the owners of the Marins Park Hotel in Rostov-on-Don came to the conclusion that their visitors should be served exclusively by ladies and lords.

Now, in order to count on a job in this hotel, you first need to get the title of lady or lord, with all the ensuing rights, family coat of arms and other honors.

"Smell Butler"

An interesting feature in the form of an exclusive service under the original name "Fragrance Butler" (smell butler). At any time of the day, at the call of a guest, a “smell butler” appears on the threshold of the room with a silver tray, on which bottles of such luxurious fragrances as Chanel No. 5, Daisy Marc Jacobs, Tom Ford for Men, Bulgari Pour Homme, etc. The guest can use any of the proposed fragrances for free an unlimited number of times during his stay at the hotel.

In addition, each of the chain's hotels has different "flavor menus". The set of perfumes that is included in the "scent menu" depends on the location of the hotel, climatic conditions and general atmosphere.

The idea to offer a luxurious “perfumed menu” service to its guests came from the management of the Marins Park Hotel in response to the tightening of baggage rules and hand luggage. “By offering our guests a choice of luxurious perfumes, we relieve them of the stress of flying. We help them to enjoy their trip,” explains the representatives of the Marins Park Hotel, which offers a unique service.

CONCLUSION

In this paper, the topic of organizing additional services in the hotel business was considered.

The current trend in the development of the hotel business is such that accommodation companies diversify their product, trying to offer the maximum number of additional services.

If before the presence a large number additional services testified to the "star" of the hotel, now additional services are the "face" of the accommodation facility.

The more quality services the hospitality industry provides to its visitors, the more advantageous it looks in their eyes. Clients will always appreciate the presence in the hotel of a swimming pool, sauna, fitness center, Internet access, children's rooms, and a restaurant.

The hotel business directly depends on the quality and quantity of additional services provided. The more developed the additional industry in hotels, the higher its classiness and the more expensive it is to provide places for vacationers. Additional services are an integral part of most modern hotel complexes. At present, it is no longer possible to imagine even the lowest class hotel without, for example, parking, a cafe and a room reservation system. In higher class hotels, these services are combined with other additional services that facilitate and delight guests' stay.

In this course work, the services provided Marins Park Hotel, which correspond to the level of the upper class. And the provision of extravagant services significantly distinguishes with its originality among other hotels. This significantly increases the attendance, image and financial position of the enterprise.

LITERATURE LIST

1. Baylik, S.I., Hotel management: organization, management, maintenance. - Kyiv: Alterpress, 2007. - 374 p.

2. Birzhakov, M.B., Introduction to tourism. - St. Petersburg: Publishing House Trading House "Cherda", 2006. - 192p.

4. Kotler, F., Bowen, J., Makenz, J., Marketing. Hospitality and tourism: Textbook for universities / Per. from English. under the editorship of R.B. Nozdreva. - M.: UNITI, - 1998. - 787p.

5. Lyapina, I.Yu., Organization and technology of hotel services: Textbook for primary vocational education / Edited by Candidate of Pedagogical Sciences A.Yu. Lapin. - M.: ProfObrIzdat, 2001. - 2008

6. Walker J. R. Introduction to hospitality: Textbook / Per. from English. - M.: UNITI, 2003. - 463 p.

7. www.prohotel.ru

9. www.forestahotels.ru

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