Tutu train tickets full version. TuTu - cheap flights, online booking

Proceed to buying a ticket

Everything today large quantity people resort to shopping through the global Internet. The tutu ru agency allows you to find out the availability and cost, make reservations and purchase railway, air tickets, hotel rooms and hotels within a few minutes, with tutu ru everything complicated becomes simple.

Tickets are sold online 24/7. On tutu ru at any time of the day or night, on any day of the week, you can choose and buy tickets. The service works, despite weekends and holidays. Purchasing tickets takes just a few clicks and takes less than five minutes.

Tickets for tutu ru

On the tutu ru portal, you can order electronic tickets and tickets on forms of Russian Railways. To place an order, you must perform the following sequence of actions:

1. Decide on the itinerary and departure date. If the buyer does not indicate a specific date, then the following appears in front of him: full schedule trains.
2. Choose the most suitable train from the list on the page that opens and click the "Buy" button on the selected line. The service immediately opens information about the time of departure and arrival, the duration of the trip, the number and cost of the remaining seats. You can see in detail the entire route of any selected train with all stops, as well as find out its annual schedule and what days of the week it runs.
3. Fill in all information about passengers, which is necessary for issuing railway tickets:
   • Number of passengers;
   • Necessary places (selected according to the above diagram of the car or simply “in the same compartment”, “not by the toilet”);
   • Full name, details of identity documents.
4. Pay for tickets. It is very important to try to quickly pay for the selected tickets, especially if you can see that there are very few of them left.
   • E-tickets are paid for in Euroset communication salons, at payment terminals, by bank card, WebMoney and Yandex.Money electronic money.

By paying required amount, the buyer receives a code consisting of 14 characters, it must be presented at the station.

Tutu ru also allows you to buy a train ticket and go electronic registration right on the site.

• Railway tickets on the form of Russian Railways are issued and sold on the territory of the city of Moscow and St. Petersburg. An employee of the company contacts the buyer and finds out the most convenient option receiving tickets.

Please note that tutu ru does not issue or sell tickets outside the CIS.

Train selection

In the tutu ru train section of the website, you can purchase tickets not only for ordinary trains, but also for the super high-speed Sapsan. The online mode allows you to see the current train schedule and thus it is profitable to purchase tickets and travel within the CIS.

In just 5 minutes, you can find out on tutu ru about the availability of train tickets and buy them. You can follow the schedule and movement of suburban trains using mobile application downloaded to the phone.

Proceed to buying a ticket

The most detailed and understandable instruction on how to view the schedule and book on Tutu.ru railway tickets for Russian Railways trains, tickets for trains and buses, air tickets, tours and hotels. Helpful Hints and secret chips on the official website Tutu.ru.

How to use the service Tutu.ru

How the search engine works on the official website of the Tutu.ru company, let's look at the example of buying a railway ticket. There are many features here.

By the way, sometimes you can buy an air ticket cheaper than a train ticket. Plus, you will save time and money needed for food (in case of a long trip).

Tutu.ru - How to find and buy railway tickets online

The Tutu.ru service was originally focused on the sale of railway tickets via the Internet, so I will start the instructions with them. To buy train tickets online, fill out the form below and click "Find Tickets". You need to indicate where you will go from, where you want to arrive and what date is convenient for you to start on your way.

You may be more comfortable watch video about how to buy train tickets on the site tutu.ru.

Step 1 - choosing a long-distance train

You will be redirected to the official website You will be taken to a page where you will find train options long distance following the selected route. To reduce the search time, immediately pay attention to the column on the right.

Choosing a ticket for a long-distance train

There are filters, and you can choose:

• type of carriage: compartment, reserved seat, seated, etc.
• railway ticket price;
• train rating (from 8 - the most comfortable and clean);
• convenient departure time;
• trains where the lower shelves are free;
• type of train and carrier.

If you press the button " Train information", you can read more Full description train route and reviews, Russian Railways and free seats, the cleanliness of the carriages, whether Wi-Fi works and other important points.

If the filtered results do not suit you, you can look at train options for other dates. To do this, you need to change the date in the blue block above.

Step 2 - Choosing a Location

If you are traveling with a child, please read.

Next, you need to choose an empty seat in the train car. The Tutu.ru service offers a convenient interactive scheme of the car, where free and occupied places, and you can select the desired option in real time. Free seats are marked in blue. When you hover over a place, you will see which shelf it is - top or bottom. The diagram also shows the location of the toilets and the conductors' rooms. After choosing a place, press the button " Go to Passenger Data Entry".

Step 3 - Filling in Passenger Details

To register a train ticket, any of your passports, birth certificate or military ID will do. If you register at personal account, then on subsequent purchases of railway tickets, your data will be filled in automatically after you enter your last name.

After filling in the data, you will be asked for contact information: email and phone number. An e-ticket will be sent to your mail, and an SMS order number will be sent to your phone.

Step 4 - Pay for the railway ticket

Tutu.ru presents several payment options:

• card;
• electronic payment via PayPal, Webmoney, Qiwi wallet, Yandex.Money;
• you can pay in cash in the Euroset salon (in this case it will not be possible to return the ticket);
• (returns are also not possible).

You have only 15 minutes to pay for the selected seat. The service is very popular and you won’t be able to keep booking train tickets for days. Therefore, do not delay with payment, otherwise someone else will take your place on the Russian Railways train.

Step 5 - How to get a train ticket for the RZD train at Tutu.ru

After paying for the Russian Railways ticket, you will receive 2 messages: one to email, the other to your phone in the form of SMS, they will contain 14-digit registration number. Now you have 2 options.

1. Russian Railways electronic ticket

Electronic tickets for trains, planes, buses are used everywhere. In the case of trains, in order to use an electronic ticket according to the rules of RZD Travel, you you need to register online. To do this, you do not need to do anything special, just do not uncheck the “Pass e-registration” checkbox at the payment stage.

In this case there is 2 nuances:

• on some trains online registration impossible
• outside of Russia, you cannot buy a ticket without electronic registration less than a day before departure.

After registration, you will receive a boarding pass by email. It must be printed or shown on the phone screen when boarding. WITH boarding pass and a passport (or any identity document that was indicated when ordering tickets) you can board the train.

If there is less than 60 minutes left before the departure of your train, unfortunately it is not possible to cancel the registration via the Internet.

How to get a standard train ticket?

If all the newfangled stuff is not about you, and you are not used to getting on the train by showing the conductor your ticket on your mobile phone, then you can always get a regular paper ticket. To do this, you need the same 14-digit code that came to the mail and SMS.

To get a paper ticket:

• Contact the "window" at the railway station (keep your passport with you). There are no time limits
• Also, at any time, you can print railway ticket at the terminals at the station (like a movie ticket). Enter the code and collect your ticket.

Tutu.ru - Long-distance train timetable

To get acquainted with the timetable of long-distance trains to Tutu.Ru, do not indicate the date of your departure and you will see all the trains that operate on this route. From the proposed list, choose what suits you.

There should be indicated: train number - route - place of departure / arrival - duration of the trip in hours - approximate prices(I draw your attention to the fact that in order to clarify the specific cost of the ticket, you must enter specific dates). And even the brand name of the train (for example, "Sapsan"), if available, will be reflected.

How to return train tickets

If the ticket needs to be returned, don't worry - it's possible!

E-ticket purchased online can be returned only for registered users of the site tutu dot ru. In your personal account, click on the "Return ticket" button. Follow next. A standard ticket can only be returned through the ticket office.

Schedule of commuter trains on Tutu.ru

It is impossible to buy a ticket for a commuter train on the site, you can only look at the schedule. To do this, enter the initial and destinations travel, specify the date and click on the button " Show schedule". You will be taken to a page where the cost of the trip, departure and arrival times, travel time, what time the train arrives at each station, and on what days it runs along the route will be indicated. Information about suburban trains updated in real time, you can immediately see the changes.

Tutu.ru - Flight tickets

For some time now, in addition to train tickets, tutu.ru began to help search for plane tickets. They cooperate with 320 airlines. The service copes well with this task, although it is unusual for many to look for air tickets on tutu.ru. Let's figure out how to do it.

Step 1 - Search for flights

You can buy plane tickets in exactly the same way as the railway. Go to the official site. Here you can find cheap plane tickets from tutu.ru. Fill out the search form and click " Find tickets».

Step 2 - Choosing a flight

Pay attention to the column on the right, there are filters that will help you narrow down the number of options if you have any other fundamental wishes besides the cost. The search for air tickets on Tutu.ru is exceptional in that here you can find tickets from Pobeda, the only low-cost airline in Russia.

With red frames, I marked interesting features that other flight search engines do not have - you are immediately shown the lowest prices for flights to neighboring dates, as well as prices for flights from neighboring cities. Experienced travelers from time to time they manually look for flights from nearby cities in order to save on air tickets, but here everything has already been calculated for you - convenient!

You can also view the flight schedule here.

Step 3 - Fill in personal details

After choosing a flight, you need to fill in the passport details in Latin or Cyrillic (see tips on the page). Domestic flights - Russian passport, for external - foreign. Leave your phone number and e-mail, they will send you the order number.

Step 4 - Payment

Unlike railway, you can order a plane ticket online only by paying for it with a bank card. After payment, tickets will be issued within 4 hours. So if the SMS and the letter did not arrive immediately - do not panic, the Tutu.ru service is reliable - everything is in order. It will come to your mail itinerary receipt, which can be exchanged for a ticket at the check-in desk at the airport. You can print it out or show it on your phone. The receipt will contain your details and flight information.

Online check-in of air tickets for a flight is NOT done on the site tutu.ru, but on the website of the carrier airline. That is, if you are flying with Aeroflot, then you can check in for the flight on the Aeroflot website. Check-in opens 24 hours before departure.

The conditions for the exchange and return of air tickets are also dictated by carrier airlines. Carefully read the information about the selected flight.

Tutu.ru - Buses: timetable, availability and ticket prices

You can buy bus tickets on Tutu.ru on the official website page.

Step 1 - Fill out the search form

Fill out a standard form, indicating the place of departure and arrival, the date and number of passengers.

Step 2 - Choose a bus

Choosing a carrier and a bus is a very important undertaking. On search engines bus tickets most negative reviews. Therefore, in order for your trip to go smoothly, be sure to look at the carrier's rating. In tutu.ru, you can read reviews about a particular bus by clicking the " Carrier rating".

On this page you will find the time and place of departure and arrival, whether the flight is direct or has stops. The price, how many free places are left. Here you will see the schedule of long-distance buses on tutu.ru. After selecting the bus, press the "Buy bus ticket" button and proceed to the next step.

Step 3 - Choose a location

Before ordering a bus ticket, you need to check availability.

Enter passenger details. Any passport or birth certificate will do. Some carriers offer discounts for children under 12. You will only see the discount on the payment page. Enter your phone number and e-mail. After payment, an itinerary receipt (ticket) will be sent to the post office. It must be printed and given to the driver. You will receive an SMS on your phone if the route is delayed or canceled.

You can pay for the purchase of a ticket with a bank card.

You can return a bus ticket in your personal account.

Tutu.ru - Tours and tours

From some tours on tutu.ru you can also buy vouchers. To do this, go to the section of the official site search for tours. The tour search service is not much different from the well-known tour search engines Onlinetours, Travelata, Level.Travel - the same booking sequence, the same tour operators, but the search tools themselves are worse.

Step 1 - Fill out the form

Here everything is standard, like everyone else. Need to fill out:

• Where do you plan to start your journey?
• where you are flying, you can look for tours even to a specific hotel;
• approximate departure dates (+/-3 days);
• approximate number of nights of rest (+/-2).

Step 2 - Choose a hotel

After filling out the form, you will be taken to the hotel selection page. I marked all the important points in red. Hotels will automatically be sorted by price from the cheapest to the most expensive. If, in addition to cost, some other criteria are important to you when choosing a hotel, then first look at the column on the left. Filters are indicated there, by setting which, you can initially cut off not suitable options and save time searching for a tour.

Tutu.ru made a function that I have seen many times in online electronics stores and not once in tour search engines - the ability to add tours to comparison. A very handy feature, it’s always easier for me personally to first choose more or less suitable options and make a final decision based on them.

Unlike other services, Tutu.ru does not show the lowest price on the hotel selection page, go to the hotel page to see the final cost of the tour.

A little about last-minute tours on Tutu.ru

There is a tab on tutu.ru, but the search results there are the same as in the usual one, which we just reviewed. There are no special offers, just a marketing ploy. Tutu.ru, unlike its competitors, does not yet have convenient tools for searching for last-minute tours, whether it be a price calendar or a section with really hot tours. The only cool feature of the service is the ability to add hotels to the comparison.

Step 3 - Choose a number

Here we are in for a pleasant surprise. On the hotel page, in addition to photos, reviews, accommodation options and detailed information about the hotel, you will see that the price is lower than on the hotel selection page. I chose the most cheap hotel, on the hotel page the price was from 45 808 rub. (see screenshot above). When entering the page of this hotel, we see the most low price - 30 994 rub.

On the hotel page you also have many options. You can change dates, number of nights, choose meals, etc.

Step 4 - Fill in the details

After you decide on a hotel room, proceed to fill in the data about yourself. You will need: passport data (foreign passport if you travel abroad and Russian if you take a tour inside the country), phone number and e-mail.

Step 5 - Payment

The Tutu.ru tour can only be paid for with a bank card. The service does not write off the amount immediately, but leaves it on hold in case there are any problems with the booking. Then the frozen money will be returned to you and they will help you choose an equivalent tour.

Step 6 - Receipt of documents

Upon payment, you will receive an SMS and an e-mail confirming the purchase of the tour. As soon as the documents are ready (a memo to a tourist, insurance, a voucher for a hotel and transfer, air tickets), you will receive them by e-mail no later than 24 hours before departure. Documents must be printed.

Tutu.ru - Hotels

You can book a hotel on tutu.ru using the link. This service is not very popular, which is not surprising when there is Booking or at least Hotellook in the world. Nevertheless, there is a search for hotels in tut.ru, in general it is not bad and, I think, it would be dishonest to ignore it.

With the order of the hotel, too, everything is standard.

Step 1 - Fill out the form of hotels on Tutu.ru

Step 2 - Choose a hotel

Choosing hotels is easy. In this case, price, location and reviews are important. Here are 3 whales on which the choice rests good hotel. Plus your personal preferences, which can be reflected in the filters on the left. All the most important I marked in the screenshot in red. Please note that in some hotels you need to pay for accommodation on the spot, and not online.

On the right is a map where you can visually select the convenient location of the hotel. If necessary, you can always contact the hotel staff to clarify whether, for example, baby cots are provided.

By clicking on the blue button with the price, you will be taken to the hotel page, where you can get to know it in more detail. Carefully read the information about the selected hotel, there you will find photos, reviews, services provided by the hotel, room types, etc.

Step 3 - Choose a number

Read the terms and conditions for booking rooms carefully. The screenshot shows that the room can be paid online, or on the spot at the hotel. The difference in price is almost 1000 rubles. In this example, if the booking is canceled, the cost of the order will not be refunded. If you choose to pay on the spot, then you will not have to pay anything until the moment you check in. Pay attention to such nuances, they help save time, money and nerves.

Step 4 and 5 - Fill in the data and pay

This window is also full of nuances.

• If you need a visa, then indicate not only the contact details of one person, but enter information about all travelers.
• If you have special requests and comments, you can enter them in a special box.
• Be sure to click on the button Important information ". She's really important.
• You will have to pay tax.
• Room rates are always indicated in local currency and only translated into rubles at the current exchange rate. Keep this in mind, because with a change in the exchange rate, the placement price will also change.
• As a rule, many hotels accept payment for rooms on the spot, but they may require your card details (preferably a credit card) to confirm the reservation.

After you confirm the order, you will receive an email with a hotel voucher. It must be printed and attached to the visa application, as well as it must be shown at the reception upon check-in.

Tutu.ru - railway tickets for trains of Russian Railways and neighboring countries. Buy on the official website. Schedule and prices. 24/7 support.

Fill out the form and click the "Find Tickets" button. The results of the search for railway tickets will open on the official website of the service. You will be able to view the schedule for the selected direction, the fare and buy train tickets online. Tutu.ru sells tickets for RZD trains around the clock. Including Swallow and Peregrine Falcon. The support service at any time will provide assistance in case of difficulties and answer all your questions.

Train timetable on the site Tutu.ru

To find out railway timetable in the chosen direction, you need to start the search for tickets on the website of the Tutu.ru service without specifying the date of departure. Then a schedule will be displayed indicating:

• train number, its route and company name (if any);
• time of departure, arrival and in transit;
• the approximate cost of railway tickets and a proposal to choose the date of departure.

The advantage of starting the search without specifying a date is that the schedule that opens will display all possible flights to the selected destination, regardless of the date of departure.

The current timetable of trains "Moscow - St. Petersburg"

On the official website of Tutu.ru, flights will be sorted by the time of departure of trains from Moscow. To go, click on the link "Train timetable and online ticket purchase" located above.

How to buy a train ticket

Choose a route, departure date and start the search. If you do not select a date, then, as mentioned above, the Tutu.ru service will show the full schedule of all available trains in the selected direction, and then you will need to select the date of the trip.

Having chosen a train, proceed to the choice of places - they can be specified both using a table with general requirements, and with the help of the scheme of wagons, selecting specific places.

To place an order on the Tutu.ru website, you will need to indicate your last name, first name, patronymic and details of an identity document (passport of a citizen of the Russian Federation, international passport a citizen of the Russian Federation, a birth certificate, a military ID, a sailor's passport, a non-Russian document proving the identity of a foreign citizen).

You can buy train tickets on the Tutu.ru website without registering, but we recommend registering if you plan to use the services of this service in the future. Then, with repeated purchases, you can use the automatic data entry, so that when typing a surname, the data of an identity document is automatically filled in. To do this, you must be registered and authorized in your Personal Account. In addition, registered passengers can issue refunds of electronic railway tickets online.

You can pay for tickets on the Tutu.ru website with a bank card, as well as using QIWI, Webmoney, PayPal or Yandex money.

Keep in mind that according to the rules of Russian Railways, reserved seats assigned to you only for 15 minutes. If during this time you do not pay for the order, the reservation is cancelled.

After payment, you will become the owner of an electronic railway ticket and receive an SMS from Tutu.ru with a 14-digit code for your booking and an email with a boarding pass.

Electronic train ticket

Electronic railway ticket, as well as electronic ticket, is a replacement for the traditional paper ticket. Electronic train tickets cannot be exchanged or reissued, but you can return the old train ticket and buy a new one.

Buying an e-ticket is a modern and fast way design travel document without the participation of a cashier or operator. When buying an electronic train ticket, seats are redeemed immediately, at the time of payment.

As already mentioned, after paying for an electronic railway ticket, you will receive an SMS from the Tutu.ru service with a 14-digit code for your booking and an email with a boarding pass, which, after printing, can be considered a paper analogue of an electronic ticket.

To board the train, you can pass electronic registration or get traditional ticket on the form.

Electronic registration on the site Tutu.ru

To register for a train via the Internet, when choosing a payment method, do not uncheck the "Pass electronic registration" checkbox. Be careful - electronic registration is not available for all orders.

If you have completed electronic check-in, then when boarding the train you will need the original identity card that you used to place an order on the website and a printout of the boarding pass (or its photo on the screen). mobile phone). The Tutu.ru company sends a boarding pass by e-mail immediately after buying a railway ticket. The conductors may not ask him, but according to the rules of Russian Railways, they may require you to show him. So, if you have not been asked to show your boarding pass several times in a row, before the next trips, anyway, continue to print it out or take pictures on your phone to avoid problematic situations.

Cancellation of electronic registration is possible until the departure of the train from its starting station more than 1 hour left.

Traditional train ticket on the form

After paying for the e-ticket, you will receive an SMS from the Tutu.ru service with a 14-digit code and an email with a boarding pass, which also contains this code.

With this code or coupon (its printout or photo on the phone screen) and an identity document, you can receive a ticket on the form at the box office at any time from the moment of purchase until the train departs railway station(on the territory of the Russian Federation) or at the registration terminal.

If you have completed electronic registration on the Tutu.ru website, then you no longer need a traditional ticket on the form.

Train ticket refund

Refund of an electronic train ticket

E-ticket refund online
An online refund of an electronic ticket is possible if you are registered on the Tutu.ru website and if the ticket was paid for by a bank card, Yandex.Money, PayPal or Webmoney. To do this, go to your Personal Account and click on the link "Issue a refund". If you have already received a train ticket on the form, then you can return it only through the Russian Railways cash desk, like a regular traditional ticket.

Refund of an electronic ticket through the cashier
To return an electronic ticket purchased on the Tutu.ru website or another service through the Russian Railways cash desk, you must provide the cashier with the document whose details were specified in the order (passport, birth certificate, military ID), a 14-digit order number of the electronic railway ticket ( or boarding pass, which also has an order number).

Refund of a traditional ticket on the form

You can return a traditional railway ticket, including those purchased via the Internet and later received on the form, at any return office or long-distance ticket office of Russian Railways at any station in accordance with general rules return of travel documents.

Bon Voyage!

If you are going to long journey or a business trip, you want to visit another country during your vacation or you need to visit distant relatives, it is preferable to get to your destination by plane. As you know, travel air transport pleasure is not cheap. However, knowing where and how to order a ticket correctly, you will be able to visit distant countries at an affordable price.

Tutu.ru offers everyone to use a convenient Internet service where you can easily and quickly find chip flights. In order to purchase a ticket in the direction you need, all you need is access to the Internet and a few minutes of free time.

How to buy tickets for 2019?

In order to buy a plane ticket, the user must simply go to the Tutu.ru website and enter right direction. After a few seconds, the system will automatically issue all available tickets for the specified route.

Paying for tickets is easy. This can be done directly via the Internet using your bank card or prepaid virtual card VISA Virtual. A special window will appear on the authorization page where you will need to enter your name, number and expiration date of your card, its verification number (CVV2 for VISA or CVC2 for MasterCard).

How to save?

With the help of the service, you can not only purchase a ticket, but also save a lot by making such a purchase. At the same time, we also offer you to save your time and offer only the most profitable options.

Actually, in order to find a ticket for more affordable price please adhere to the following guidelines:

• Buy round-trip tickets from the same airline. These tickets are almost always much cheaper than one-way tickets.
• Choose tickets for flights with transfers. In this case, you will lose more time, but definitely save money.
• Do not change your departure time. When you exchange tickets, as a rule, you will have to pay extra.
• Spend the night at your destination from Saturday to Sunday. Usually flights to reverse side, after you have spent the night from Saturday to Sunday at your destination, are cheaper.
• Search for tickets in different time. For example, tickets a week before departure very often fall in price.

How to use an e-ticket?

Tutu air tickets service offers its customers to take advantage of the fastest and most convenient purchase electronic tickets. Such a ticket can be purchased in just 4 minutes.

In the Air section, find the appropriate route and departure date. The system will show you the most suitable offers. Among them, you will need to choose the most suitable option for you, both in terms of price and flight time. After that, you should book a ticket, along with which payment will be made immediately.

Please note that you have a maximum of 15 minutes to complete the payment. Therefore, after choosing a ticket, immediately proceed to the steps to pay for it. Within 24 hours, an itinerary receipt will be sent to your email address, which is an official document confirming the conclusion of an agreement with the airline on air transportation. With this receipt, you arrive at the airport at the right time and check in under the same conditions as with a regular ticket.

Customers can always get additional information on the official website avia.tutu.ru. You can also ask specific questions at

Video instruction

Check-in procedure at the airport

As a rule, check-in at the airport starts two to three hours before departure and ends an hour before it. The exact information on this issue can be obtained from the airline.

The following documents are required for check-in at the airport:

• passport;
• birth certificate of the child;
• itinerary receipt.

Despite the fact that the itinerary receipt is not required to complete the procedure we are considering, you should still have it with you. You may need it to enter the airport.

Registration online

As a rule, check in for a flight without leaving your home. Even the most budget airlines provide this opportunity.

Online check-in starts one day before departure and ends one hour before departure. In order to register in this way, you need to know the official website of the airline, the unique booking identification number and the passenger's last name.

However, this option may not always be used. If you are traveling with luggage, you still have to stand in line. Or if you have a pet or require a child seat.

How to return a ticket?

Tickets purchased on our website can be returned. You can do this in one of the following ways:

In order to return the ticket, confirmation is required. You can give it by calling from the phone number specified in the order or by sending a letter from your email address.

Return periods

Of course, the sooner you contact the operator, the better, since the amount that will be returned depends on it. Optimal time– 48 hours before departure. Once the check-in is completed, the ticket cannot be returned.

How much is returned?

As noted earlier, the refund amount depends on the time the buyer contacted the operator. Please note that service fees are non-refundable. One of them is charged when the ticket is returned.

Also in this case, a fine may be provided. Its amount is set by the airline and depends on factors such as the fare and the period in which the person applied for a refund. It is impossible to find out how much money will be returned when the ticket is returned. But you can familiarize yourself with the "Rules for the application of the fare" and consult with the airline.

No penalty is taken if the passenger returns the ticket for reasons beyond his control. These include:

• flight cancellation;
• Flight delay;
• flight transfer;
• change of route due to the fault of the carrier;
• lack of connecting flights during a single transportation due to the fault of the carrier;
• documented disease;
• death of a close relative, documented.

The situations listed above need to be agreed with the airline and are considered individually. A ticket refund without penalty will be issued only after the fact is recognized as forced. True, sometimes a fee is charged for its issuance. We must not forget that the decision on these issues can take weeks, and often months.

How to exchange?

There are two requirements for the exchange of tickets:

• the same airline
• the same passenger.

In other words, changing the airline and reissuing a ticket for another person will not work. In addition, some tariffs do not provide for this possibility at all.

To change your ticket, you must:

1. Call the manager. He will need to dictate such data as the number of the order, reservation or phone number - one thing.
2. Send an email to our email address with the same information.
3. Fill out a special form in your personal account. To log in, simply click the "Login" button located at the top.

It is best to do this in advance, as the seats on the plane may run out. The amount of the surcharge also depends on this factor.
Exchange fees may apply. It is not available if the request was received 48 hours before departure.