The best air carriers. The best airlines in the world

In the world every year there is an increasing number of companies providing passenger and air cargo. There is a constant competition between them. Each air carrier strives to improve the quality of its service in order to attract as many customers as possible. Every year, various organizations, based on a survey of passengers or expert opinion, make an assessment and form the ratings of air carriers. The main evaluation criteria are the size of the carrier, the quality of service and safety.

First passenger airlines

The German company DELAG, founded in 1909, is the first passenger airline. The flights of this company were carried out on Zeppelin airships. The steward first appeared on board the airship LZ 10 Schwaben in 1911.

Fine famous company KLM, founded in 1919, is the oldest airline. The oldest destination in the world is Amsterdam - London, completed on the De Havilland DH-16 airliner. At the same time, it is the very first route direction of KLM. This flight was first made by pilot Jerry Shaw and two journalists as passengers in 1920. Due to the open design of the cabins, passengers were given warm clothes and helmets. At the time, DH-16s were the highest quality airliners. Their speed developed up to 150 km / h, the duration of the flight to London was almost three hours *.

Note. Nowadays, more than 400 passenger seats, their speed develops up to 1000 km / h.

The most reliable airlines

The British company Skytrax, carrying out an annual assessment of airlines, in December conducted a study of more than 325 carriers, interviewing several million people from more than 100 nationalities. Based on the results of the evaluation, the best air carriers were awarded the World Airline Awards Skytra 2017. This is a very honorable award in the aviation industry, distinguished by the clarity of the evaluation method in determining the nominees.

The top 20 best air carriers of 2017 according to Skytrax are:

Qatar Airways;
Singapore Airlines;
ANA All Nippon Airways;
Emirates;
Cathay Pacific;
EVA Air;
Lufthansa;
Etihad Airways;
Hainan Airlines;
Garuda Indonesia;
Thai Airways;
Turkish Airlines;
Virgin Australia;
Swiss Int'l Air Lines;
Qantas Airways;
Japan Airlines;
Austrian;
Air France;
Air New Zealand;
Asia Airlines.

Top of the best low cost airlines 2017 according to Skytrax included:

AirAsia;
Norwegian;
jetBlue Airways;
easyJet;
Virgin America;
Jetstar Airways;
AirAsiaX;
Azul Linhas Aéreas Brasileiras;
Southwest Airlines;
Indigo.

Flight safety

According to technical specifications and statistics, airliners are the most safe view transport.

Here are just a few facts about this air transport:

an airliner flies in the air as confidently as a car drives along a highway, and a ship sails in the sea;
all aircraft systems have duplicates, and some of them have up to 3 spare duplicates;
a passenger aircraft is equipped with at least 2 engines, the probability of failure of all engines at the same time is almost zero;
the engine costs several million dollars, therefore it is under special control, it is well serviced;
all air crashes occur due to a combination of circumstances, and not because of one reason, each incident is thoroughly investigated to prevent its reoccurrence;
Every year, the total passenger traffic increases by 10%, and the number of accidents decreases by 15%.

The safest airlines

One of the most effective methods for determining the safety of air travel is now considered the safety index used by Jacdec, a company specializing in audits. When calculating the index, it uses 8 parameters, including accidents, passenger traffic and the length of air travel over the past 3 decades, as well as the results of audits conducted by IOSA and ICAO. Of the air carriers of the Russian Federation in the list of Jacdec 2017, Aeroflot is in 37th place.

Cathay Pacific Airways;
Air New Zealand;
Hawaiian Airlines;
Qatar Airways;
EVA Air;
Emirates;
Etihad Airways;
Qantas;
Japan Airlines;
All Nippon Airways;
Lufthansa;
TAP Portugal;
Virgin Atlantic;
Delta Air Lines;
Air Canada;
JetBlue Airlines;
Virgin Australia;
british airways;
Air Berlin.

Airline Service

The service provided by air carriers is divided into several levels.

The owners of the most expensive tickets are first-class passengers, respectively, they receive the greatest privileges: cozy place waiting for boarding, a more convenient check-in procedure and delivery to the airliner in a business class car or limousine, a wide range of menus, sometimes beds in separate compartments of the airliner, special care for flight attendants.

Similar privileges for business class passengers, including the right to change the date of departure without additional payment and a refund of 100% of the ticket price if necessary*. Business class is present on those flights where there is no first class.

Service and comfort in the most economical class differs from different airlines, but, at a minimum, includes a chair with a folding table and a pocket, soft and hot drinks.

Note. The difference between business and economy class for some carriers is only in the menu and courteous attitude towards passengers.

Which airline and aircraft to choose

To choose an air carrier and an airliner, before the upcoming flight, many people study various websites and ratings of the best airlines. These top lists change every year and are not completely identical across analytics sites. They are compiled on the basis of objective opinions of experts and feedback from passengers. The latter are polled, as a rule, through questionnaires on sites that track the rating of air carriers. The largest carriers in the world are evaluated using several criteria.

Airline and Aircraft Evaluation Criteria

700 or more criteria can be used to evaluate air carriers and aircraft.

The most important of them are:

interior condition - sanitation, design, general impression;
the comfort of the seats - how soft and spacious the seats are, are the head restraints comfortable, etc.;
crew work - the manner of communication, the attractiveness and neatness of the form of flight attendants, the skill of pilots, which is especially evident during takeoffs and landings;
check-in for the flight and boarding passengers on board - the efficiency and coordination of the work of the airline's employees during this procedure;
food - variety and quality of food during the voyage;
leisure activities - many airlines do not pay special attention entertainment of passengers during the flight, especially low-cost carriers;
online services - ticket booking, electronic registration etc.

Rating of safe airlines in Russia (list 2017)

In total, there are 80 air carriers in Russia, including Ural Airlines ( Ural Airlines), Azur Air("Azur Air"), Vim Avia ("Vim Avia") and others. The most famous among Russian airlines is Aeroflot.

According to the results of the assessment by the Aviaport agency, conducted at the end of last year, the rating of Russian airlines in terms of flight reliability and safety 2017 was published. The assessment covered more than 20 carriers operating domestic flights in Russia. The evaluation compared the service of airlines on domestic and international routes.

"Aeroflot";
S7 Airlines;
"Russia";
"UTair";
"Ural Airlines";
"Victory";
"Globe";
Azura Air.

Which airlines are the most reliable in Russia according to passengers

Passenger opinion about Russian airlines can be found on the website https://www.tutu.ru/. This travel service invites passengers to rate their impression of the airline on a 10-point scale. Passengers leave their opinion the next day after the flight by filling out a questionnaire and writing a comment in any form. Thus, anyone visiting Tutu.ru can see the current rating of airlines based on the ratings of 10,000 passengers.

Top best airlines in Russia according to passengers*:

"Aeroflot";
S7 Airlines;
"Russia";
"Yamal";
"Nordavia";
"Ural Airlines";
"Yakutia";
"UTair";
"North wind";
"Victory".

The best in the opinion of passengers are Aeroflot, which scored 9.4 points, S7 Airlines with its own 9.2 points, Rossiya and Yamal, which received 9.1 points each from passengers, and Nordavia with 9 points.

After reviewing the ratings of the airline on various analytical sites and determining which of them are recognized as the best and safest according to experts and passengers in 2017, it will not be difficult to choose a reliable air carrier for travel.

Research firm Skitrax has released its annual rankings of the top 100 airlines in the world. Travelers from all over the globe take part in the annual big study the degree of passenger satisfaction with airlines in the world to determine the award winners. So, the best airline of 2015: Qatar Airways, which received the main award for the third time in 5 years.

1. Qatar Airways

Last year, the airline took 2nd place in the ranking. Qatar Airways also achieved success in the " Best Places Business Class, taking first place for the first time. This is no coincidence, as this year the company introduced the A380 and A350 aircraft to its fleet, setting new benchmark standards for comfort, space and privacy.

2 Singapore Airlines

Last year, Singapore Airlines ranked third on this list. In 2015, they managed to move up one spot, eliminating regional rival (and 2014 winner) Cathay Pacific Airways and ANA All Nippon Airways in Asia. Singapore Airlines also achieved success in the " Best deal Business Class, ahead of Qatar Airways and Cathay Pacific.

3 Cathay Pacific Airways

Last year, this company took first place in the list, but a year later they managed to take only third place. Cathay Pacific has achieved success in the nomination "Best Trans-Pacific Airline". This is the third success of the airlines in this category after 2011 and 2013. Asiana Airlines from South Korea ranked second and ANA All Nippon Airways ranked third.

4 Turkish Airlines

Compared to last year, Turkish Airlines moved up one spot to the third position in the ranking of the best airlines. Turkish airlines received awards for the best business class hall and the best business class restaurant. The main hall in Istanbul is one of the largest in the world. It is able to accommodate 1000 customers and feed them the best of local and international dishes. The process is organized by the catering company Do & Co.

5 Emirates

Emirates Airline dropped one spot from last year to rank 5th. The Emirates received the award for best First Class amenities and comfort, ahead of local rivals Etihad Airways and Singapore Airlines. It is worth noting that this is a very competitive category, where there is a very serious struggle between competitors.

6 Etihad Airways

This airline made a qualitative leap from 9th to 6th place in the list. This happened due to many innovations, popular products and services in addition to the already high level of services provided. It is the combination of affordable and innovative services for passengers of any class that has allowed Etihad Airways to take such prestigious place in the list of the best.

7.ANA All Nippon Airways

Last year, ANA All Nippon Airways ranked 6th, while in 2015 it dropped one spot. She won the "Best Airport Service" award, which judged the entire process from check-in to boarding. Air companies EVA and Garuda Indonesia took second and third place in this category.

8. Garuda Indonesia

Indonesian flag carrier Garuda has won the B Cabin Service Award for the second consecutive year. The previous winner Asiana Airlines came in second in this category.

9.EVA Air

EVA Air was named one of the world's top 10 airlines in 2015, up from 12th the previous year. It was recognized as the cleanest airline in the world for the cleanest cabins, and the second place in this nomination went to Singapore Airlines. In the global assessment, EVA Air was ranked 9th, which is considered a huge success.

10 Qantas Airways

Rounding out the top ten airlines in the world is Qantas Airways, recognized as the best airline in Australia and the Pacific for the third year in a row. Qantas also won the top prize for Best Amenities and Comfort in Business Class, ahead of Qatar Airways. All this was achieved thanks to the modernization carried out over the past two years.

Every year, consulting companies conduct large-scale surveys on passenger satisfaction with air carriers, as a result of which leaders are identified.

300 aircraft

(Lufthansa) opens top ten the best airlines in the world today. The leading German carrier is also one of the largest in the world. Lufthansa provides its customers with a high level of service and comfort during the flight. The fleet includes about 300 aircraft. Flights are made to 215 destinations. Lufthansa is recognized as the best airline in Europe.

200 aircraft

All Nippon Airways(All Nippon Airways) is one of the largest Japanese airlines. In safety ratings, AllNippon occupies one of the first places. All Nippon Airways won the Best Airport Service award. The airline offers four levels of service on board, depending on the class. Multimedia entertainment is provided for passengers of all classes. AllNippon Airways is distinguished not only by the comfort of flights, but also by the operational speed of servicing all customers. Air transport includes about 200 technical units that fly to more than 200 cities.

39 aircraft

Virgin Atlantic/VirginAustralia a (Virgin Atlantic) entered 50 major air carriers peace. Virgin Atlantic provides passengers with comfortable flight conditions in accordance with the class. Free meals and multimedia entertainment are provided for everyone. In 2009, the air carrier won the Best Premium Economy Class nomination. In 2010, Virgin Atlantic was recognized as the best among transatlantic companies. In terms of reliability and safety, Virgin Atlantic ranks fifth in the world. The size of the fleet is relatively small, with 39 aircraft. Flights are made to 34 destinations.

63 aircraft

EVA Air(Eva Air) is one of the major Taiwanese airlines. According to the results of 2015, it was included in the top three most reliable and safe carriers and in the top ten the best companies by service. The air fleet includes 63 units of aircraft. Flights are carried out to 74 destinations.

200 aircraft

(Emirates) is one of the largest air carriers in the world, which is located in Dubai. Emirates ranked among the top 10 safest and most reliable airlines. Passengers are provided with a full range of comfortable services on board the aircraft in accordance with the class. The airline received an award in the nomination " Top entertainment on board." The fleet has more than 200 aircraft, which will soon be replenished with several hundred more. Flights are carried out in 120 points of the world.

100 aircraft

Singapore Airlines(Singapore Airways) – largest airline Singapore. Has a five-star rating from the consulting company Skytrax. For business class customers, Singapore Airlines offers an exclusive offer - to fly in suites, which are separate comfortable cabins. The cabin allows you to retire and relax during the flight on a full bed. A bonus program has been developed for passengers, which encourages regular customers through accumulated travel. The client himself chooses the type of remuneration for bonuses. Singapore Airlines won in the nomination "The best staff on board". The air fleet of Singapore Airlines has more than 100 units of aircraft and flies to more than 60 points of the world.

150 aircraft

Cathay Pacific Airways(Catey Pacific Airways) is Hong Kong's flag carrier. Katya Pacific has entered the top six airlines in the world with a five-star rating, according to the influential British company Skytrax. Increased level of service on board, incentive bonus programs for passengers and modernized fleet- all this allows Cathay Pacific Airways to be among the best. The fleet has about 150 aircraft, soon their number will increase by another 80. The geography of flights is quite extensive and includes 112 destinations.

100 aircraft

(Etihad Airways) opens the top three of the best airlines in the world. United Air Carrier United Arab Emirates is one of the youngest and fastest growing air transportation companies. Etihad Airways has received over 30 awards since its founding (2003) for its high level of service and flight comfort. All passengers can take advantage of a rich media library with a varied selection of audio recordings and films. For business class clients, there is a separate waiting room with seating areas, where a wide range of services is provided. In addition, it is provided free service"Personal chauffeur" at the place of arrival. Economy Class passengers have the option of a free shuttle service with an Etihad Airways ticket. The air park has more than 100 aircraft. The number of international routes is 120.

200 aircraft

(Kwontas Airways), nicknamed "The Flying Kangaroo", was ranked among the top three air carriers this year. It is the largest and oldest Australian airline. All Qantas Airways aircraft are equipped with an upgraded security system and are under constant monitoring. The company provides passengers with quality service and comfortable conditions during the flight. Carries out transportation on 144 international routes. The size of the fleet is about 200 aircraft. In terms of safety, Qantas Airways ranks second.

76 aircraft

(Air New Zealand) - One of New Zealand's largest air carriers, ranked first among the best airlines this year. Air New Zealand is considered the safest by Airline Ratings experts. Innovative implementations to improve the comfort level of flights also set this company apart from others. Each passenger can become a member of the Air New Zealand Koru program. The exclusive offer is to provide additional services: customers are provided with special waiting rooms with the possibility of using a separate parking lot. There are also lounges with showers, light snacks, Internet access and other services. An increased level of comfort, qualified personnel, environmental friendliness and safety are indicators of the air carrier's credibility. The air fleet consists of 76 aircraft, transportation is carried out on 48 international routes.

Air travel safety is one of the most important factors. The reliability of an air carrier is determined by the absence of accidents during last years, passenger traffic, EASA (European Aviation Safety Agency) certification and membership in international organizations IOSA and ICAO.

Last year, the domestic air carrier Transaero entered the top 20 world aviation leaders in terms of reliability and safety, and occupied the first position in the Russian rating. But in October 2015, the company ceased operations due to bankruptcy. For this reason, Transaero is not included in the TOP-10.

Russian Federation for Flight Reliability and Safety 2015 compiled according to EASA.

25 aircraft

» (ROSSIYA Airlines) - the domestic air carrier opens the top ten most safe airlines our country at the end of last year. Rossiya is part of the Aeroflot group of companies. In 2014, Rossiya took the fifth position in the ranking of the largest Russian airlines. In 2013, at the Wings of Russia ceremony, she was awarded the Best Passenger Carrier for Regional Destinations. The size of the fleet includes 25 aircraft. The average age of aircraft is 13 years.

20 aircraft

» ( Nordwind Airlines) is a charter airline created by the largest tour operator PegasTouristik. It is engaged in the implementation of flights to holiday countries. In 2013 entered the top 10 Russian air carriers. In terms of safety and reliability, Nordwind Airlines did not enter the top 100 in the world ranking, but managed to maintain its position in the top ten in the domestic ranking. The air fleet consists of 20 aircraft. The average age of air transport is 14.1 years.

19 aircraft

"(ORENAIR Airlines) is a subsidiary of Aeroflot. At the end of 2013, the air carrier was awarded "Charter Passenger Carrier", "Airline of the Year - Passenger Sympathy" - 1st place, "Airline of the Year - Passenger Carrier for domestic airlines" - 3rd place. The air fleet consists of 19 Boening 737-800 and Boening 777-200 aircraft. The average age of transport is 10.8 years.

11 aircraft

”(Red Wings Airlines) is the only domestic air carrier that operates Russian-made aircraft. The air fleet includes modern 6 Tu-204 aircraft developed at the plant of A.N. Tupolev, and 5 aircraft with the name Sukhoi Superjet 100, developed at the Yu.A. Gagarin. Average age air transport 6.6 years.

26 aircraft

« Aviation transport company "Yamal"» (YAMAL Airlines) is the main air carrier in the Yamalo-Nenets autonomous region And Tyumen region. YAMAL Airlines was certified by IATA (International Air Transport Association) in 2013, confirming its reliability and safety of flights. In 2014, the company won three awards: "Best Airline of the Year - Domestic Passenger Carrier", "Airline of the Year - Helicopter Operator" and "Best Passenger Carrier on Regional Routes". The air carrier did not enter the first hundred of the world safety rating, but took 6th place in Russian ranking. The fleet includes 26 aircraft, the average age of which is 13.7 years.

13 aircraft

”(Globus) is one of the youngest airlines, formed on the basis of the Siberia ships (S7 Airlines). The company places particular emphasis on flight safety and reliability. To do this, the security system is regularly tested and constantly improved. Globus cooperates with many travel agencies. Making flights on tourist routes- the main activity of the air carrier. The Globus fleet consists of S7 Airlines aircraft and includes 13 Boeing 737-800 aircraft. The average age of aircraft is 8.9 years.

68 aircraft

"" (UTair) is one of the largest Russian airlines, which is one of the five largest in terms of passenger traffic. Although UTair was not included in the top 100 safest carriers in the world, it took an honorable fourth place in the national rating. UTair was awarded in 2014 in the Best Passenger Carrier on Regional Routes nomination. Flight personnel regularly undergo advanced training. The fleet includes 68 aircraft and 145 helicopters. The average age of transport is 11.8 years.

58 aircraft

« Siberia Airlines» (S7 Airlines) is one of the three largest and safest airlines in Russia in 2015. S7 Airlines has won numerous competitions. In 2015, the air carrier received the National Geographic Traveler Awards 2015, winning in the Best Russian Airline nomination. Among the world's air carriers, Siberia took 94th place in the safety and reliability rating. Part air fleet includes Airbuses and Boeings, the total number of which is 58 units. Average term air transport services - 9 years.

35 aircraft

(Ural Airlines) is one of the leading Russian airlines in terms of reliability and safety. In 2014, Ural Airlines was awarded a triple award in the nominations "Best Airline of the Year - Passenger Carrier on Domestic Airlines", "Best Airline of the Year on International scheduled airlines” and “Airline of the year - leader in the field of e-commerce. By volume passenger traffic the company took 6th place among Russian air carriers. The average service life of the aircraft fleet is 12.5 years. Fleet size per this moment is 35 air units. Ural Airlines has a gym, which is designed to train flight crews. Here, pilots are trained according to individual programs, improving their professional skills to improve safe flights. The gym owned by the air carrier is the only one in Russia. Only the best airlines, such as Emirates, Lufthanza and others, have such equipment in the world.

167 aircraft

(Aeroflot) - ranks first in terms of safety and reliability among Russian air carriers. At the end of 2015, he took the 35th position in terms of air safety in the world ranking of the independent German agency Jacdec. Aeroflot has also been repeatedly recognized as the best airline. of Eastern Europe. The fleet includes 167 aircraft. This is one of the youngest air parks in Europe and the world. The average age of aircraft is 4.5 years. During the Winter Olympic Games in 2014, Aeroflot became the official air carrier.

Top airlines world 2014 according to Skytrax

They provide top notch service in every way. The best airlines in the world offer customers both caviar on designer plates and air butler services. The rating of airlines is compiled by Skytrax employees, for this they interview 18 million passengers. The rating is influenced by both comfort in the air and convenience during check-in and boarding. There is no absolute leader, the winner changes every year. But, as a rule, permutations occur within the list, and the "ten" remains practically unchanged. In 2014, the ranking of the best airlines in the world replenished, displacing Qantas Airways.

The best airlines in the world start with - the Germans open the top ten. First-class passengers on board are given a red rose and a caviar treat. To offer guests the best wines, the sommelier travels in search of special bouquets. Many flights have national menu, for example, to taste dishes Chinese food you can already when flying to the Middle Kingdom.

The airline rating also includes, which offers an almost two-room apartment in the sky: with a living room, bedroom and bathroom. The air butler brings breakfast to bed, and a personal chauffeur is waiting for you upon arrival. Economy class guests have internet access, noise canceling headphones and a huge entertainment library. During the flight, children are entertained by a nanny.

Eighth place at In addition to the first-class service offered by the best airlines in the world, the South Korean carrier is famous for taking care of all categories of guests. Expectant mothers go through check-in and receive luggage without a queue. You can send a child on a flight alone, he will be provided with an escort. And passengers over 70 years old and mothers with two children have an assistant.

Also included in the rating of airlines. The national carrier of Indonesia pleases passengers with exotic fruits and aromas of flowers and herbs hovering in the air. So that the guest can immediately sit comfortably on board, a pillow and a blanket are waiting on the passenger seat. Well, the children get a toy or constructor.

dived from fourth place to sixth. Passengers are sure that their planes are the cleanest in the world, and judging by the numbers - the most punctual. Even if delays do occur, minutes count. To make the flight more comfortable for tourists, high pressure and humidity are maintained in the liners.

The rating of the best airlines in the world is hard to imagine without the most great geography flights. Attractive connecting flights: if the wait in Istanbul exceeds seven hours, they offer to go on a city tour. All passengers, regardless of class, are served menus and metal appliances. And on the multimedia system, you can call other passengers.

Last year's winner landed in fourth place. In liners, the lighting system is designed so that passengers do not feel the change of time zones. Each seat is equipped with equipment for sending sms, e-mail and making calls. First Class passengers have seating areas and showers made of wood and marble.

Troika opens. In the suites of privileged passengers, an armchair is installed, which is manually stitched by Italian craftsmen. The bed is separate, so it does not need to be dismantled. All the best airlines in the world offer guests a huge library of entertainment. Enjoy Singapore Airlines movies on the largest 23-inch LCD screen in the sky. If you take care of the food in advance and send an order before departure, they will prepare a special dish. But in any case, a menu of 60 dishes is served.

Arab hospitality provided again second place. Passengers are satisfied in a wide chair with a built-in massager. If desired, the seat can be turned into a small office, a mini-cinema or a spacious bed. Everyone has travel set with Prada products. Caviar on a piece of baguette, goose liver pate, crabs with rice and other unearthly delights are served on Chinese porcelain. Qatar Airways is one of the few airlines that offers two meals in a six-hour flight. Wines selected by world sommeliers can be ordered by all passengers, regardless of the class of service.

The ranking of the best airlines in the world was topped by "flying up" to the podium from sixth place. Passengers of the first class pass to personal apartments on a soft burgundy carpet. The guest cabins are finished in glossy material, which is supplied exclusively for these cabins. The interior is thought out to the smallest detail: bedding is in harmony with the salon, and pajamas are made from organic cotton. At your disposal is a personal TV on which you can play files from your own gadget. At any time, the chef will prepare whatever your heart desires from the menu of Asian and international cuisines. Guests are offered a collection of Burgundy wines and Bordeaux.